About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.

In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members.

What you will do 

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Who you are

• You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Even better if you have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.

You will thrive in this role if

• Are a Captain - you enjoy owning the customer relationship and championing their success.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
• Believe in long-term partnerships and being the trusted advisor for your customers.

Compensation

• This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $100,000 to $125,000, including base salary and incentive-based compensation (based on quota attainment).
• This range doesn't include stock options or benefits. Salary may be adjusted based on business needs.
• Final offer may vary based on skills, experience, location, and other compensation components.

New York City is the preferred location for this hybrid role, but we also encourage candidates who prefer our Santa Clara office to apply.

About the role

In this role, you will collaborate with our global customers to implement, optimize, and scale their technical assessment programs (both for hiring and internal development), as well as work with cross-functional teams to enhance HackerRank’s products and services.

What you'll do

• Partner with enterprise customers to design and implement skills-based assessment solutions that improve hiring quality and business outcomes.
• Serve as a trusted advisor, guiding organizations toward professionally sound, legally defensible, and scalable hiring practices.
• Lead job analyses and validation studies that establish strong linkage between roles and assessments.
• Deliver clear, compelling documents and presentations that support confident decision-making and long-term program sustainability.
• Use assessment and product data to generate actionable insights that optimize test performance and customer impact.
• Drive continuous improvement at HackerRank by working cross-functionally to operationalize assessment science in our product, services, and go-to-market approach.
• Contribute to long-term customer success and retention by collaborating with cross-functional teams to enhance program impact and identify opportunities for strategic growth.
• Contribute to thought leadership and internal capability building that advances skills-based hiring across the organization.

Who you are

• Ph.D. in Industrial/Organizational Psychology or a closely related field required.
• 5+ years of experience designing, implementing, and validating employee selection systems in applied organizational settings.
• Demonstrated expertise in job analysis, content and criterion-related validation, adverse impact analysis, and employment law compliance (e.g., Uniform Guidelines).
• Experience producing clear, defensible technical documentation suitable for executive and legal review.
• Proven ability to serve as a consultative advisor to organizational stakeholders, including presenting complex findings to non-technical audiences.
• Strong project leadership skills, including scoping customer needs, managing execution, and delivering high-quality outcomes on time.
• Demonstrated ability to translate business requirements into scientifically rigorous, scalable solutions.
• Proficiency in statistical analysis tools (e.g., R, Python) and survey design platforms.
• Ability to operate effectively in a fast-paced, cross-functional SaaS environment with global stakeholders.
• Exceptional critical thinking, analytical rigor, and written communication skills.

Even better if you have

• Experience or familiarity with Human Resources or Talent Acquisition technologies.
• Experience or familiarity with SaaS business models.
• Experience or familiarity with technical roles and technical hiring.

You will thrive in this role if you 

• Set and uphold high standards of excellence for yourself and those around you.
• Anticipate risks, clarify ambiguity, and proactively move projects forward without waiting for direction.
• Build trust rapidly with customers and internal stakeholders by demonstrating expertise, sound judgment, and clear communication.

Compensation

• Base salary range: $140,000 - $170,000.
• This range doesn’t include bonuses, stock options, or benefits for which you will be eligible.
• Final offer may vary based on skills, experience, location, and other compensation components.

Duration: 6 months
Location: Fully Remote 
Start Date: Applications Open - Apply Now!

Please note that to apply for this role, you’ll need to use the following link

What We Need:

We’re looking for curious, creative, and driven students ready to:

• Be the face of HackerRank on campus 
• Host next-gen workshops, hackathons, and tech sessions that actually get people hyped 
• Build and grow your campus’ developer ecosystem 
• Inspire classmates to upskill and crack interviews with HackerRank challenges
• Collaborate with the HackerRank team on fun campus initiatives

Qualifications:

You’ll fit right in if you:

• Are a college student (any year, any major)
• Have a thing for coding, creativity, and community
• Are active in tech clubs or love organizing cool initiatives
• Want hands-on experience that boosts your resume, leadership, and network

Requirements:

• Student with a passion for tech 
• 4 - 6 hrs/week of commitment
• Communicates clearly, leads confidently
• Knows a bit of code 

Note: The HackerRank Campus Crew Ambassador Program is not a full-time or part-time employment opportunity at HackerRank. It is a volunteer-based, experiential learning program designed to help students build leadership, communication, and community engagement skills while representing HackerRank on their campuses.

About the role

We’re looking for a Technical Support Engineer (L2) to own complex customer escalations end-to-end, from first investigation to final resolution. You’ll debug platform, API, and integration failures, collaborate directly with Engineering on confirmed bugs, and lead incident response for high-severity issues. This role sits at the intersection of technical depth and customer experience. The best TSE 2s don’t just close tickets. They take pride in the outcome and understand that their work directly drives customer retention and HackerRank’s success.

What you’ll do

• Own complex technical escalations from investigation through customer closure, with no loose ends
• Debug platform, API, and integration failures systematically, resolving the majority independently before escalating to Engineering
• Collaborate with Engineering on confirmed bugs: write structured, reproducible reports, drive follow-through on fixes, and own the customer closure once resolved
• Lead incident management and own customer-facing Root Cause Analyses for high-severity issues, driving structured internal escalation, clear communication cadence, and post-incident summaries.
• Manage multiple open tickets simultaneously, prioritising accurately without losing SLA compliance or communication quality
• Use AI tools actively and creatively to accelerate debugging, contribute lightweight code fixes, identify patterns across your queue, and build solutions that make the team more effective
• Identify recurring patterns and surface them as runbooks or process improvements. Own the system, not just the symptom
• Participate in a rotational on-call schedule that may require occasional coverage during late-night hours or weekends to support global customer needs.

Who you are

• 2 to 7 years of experience in technical support or product support for a B2B SaaS platform
• Strong debugging instincts across web applications, REST APIs, and third-party integrations. You trace failures to root cause, not just the error message
• Solid SQL skills. You write your own queries to investigate data issues and validate platform behaviour
• Working knowledge of SSO, SAML, and OAuth flows; able to independently diagnose authentication and identity configuration issues
• Hands-on coding ability in Python or similar at a solutions-engineering level, comfortable reading, writing, and adapting scripts for debugging, automation, and lightweight fixes
• Familiarity with log analysis and observability tools for tracing API and integration failures
• Clear, precise written communicator: technically accurate, empathetic, and written for the customer’s context
• Experienced in incident communication and RCA documentation: structured acknowledgments, proactive updates, and post-incident summaries that rebuild customer confidence
• Able to manage difficult customer conversations with composure and ownership, turning pressure into trust
• Strong internal stakeholder management, able to hold the thread across Engineering, CSMs, and Account Owners during an active escalation

Even better if you have

• Experience debugging ATS or HR tech integrations (Greenhouse, Lever, Workday, or similar)
• Used AI coding tools (Claude, Cursor, Copilot, or similar) to debug, automate, or build
• Contributed to a codebase in a previous role, even in a tooling or support context
• Built internal tools or automations that measurably improved team efficiency

You will thrive in this role if

• You solve problems rather than route them and own outcomes rather than effort
• You treat AI as a capability multiplier, building with it rather than just prompting it
• You go further than required when a customer needs it and take genuine pride in making every interaction count
• You believe exceptional customer experience is a direct driver of business success and act accordingly

About the role

As a Technical Support Engineer, L1, you are the customer’s first point of contact at HackerRank. You own the first response on every inbound ticket, resolve what you can independently, and escalate what you can’t with full context and accurate triage.

This is also the entry point into a defined engineering progression. TSEs who build strong technical depth and communication discipline have a clear path to the next level. The best TSEs take pride in triage accuracy, queue health, and the quality of every customer interaction, understanding that their work is the foundation everything else depends on.

What you’ll do

• Own first response on all inbound tickets within SLA
• Resolve product usage questions, configuration issues, and standard troubleshooting independently, without escalating to the next level.
• Triage and escalate issues or complex tickets to TSE 2 with complete context: reproduction steps, relevant logs, and a clear description of what has been tried
• Monitor the queue actively during your shift and flag stalled tickets or anything at risk of an SLA breach before it happens
• Maintain ticket hygiene end-to-end: accurate tags, complete closure notes, and no tickets left in limbo
• Use AI tools actively to resolve tickets faster, identify similar past issues, and document solutions in a way that makes the whole team faster
• Contribute to the knowledge base.
• Work as part of a team that provides 24x7 global customer coverage. This role operates on a rotational shift schedule covering mornings, evenings, and weekends.

What we’re looking for

Technical

• 0 to 3 years of experience in a technical support or customer-facing technical role. Strong freshers with demonstrated technical aptitude are welcome
• Basic understanding of REST APIs: HTTP methods, status codes, and how to read a request/response
• Ability to read and interpret logs, browser developer tools, and error messages to understand what happened before escalating
• Familiarity with SQL: enough to write and run a basic query or understand what a query is checking
• Comfortable using AI tools to accelerate investigation and resolution, not just for drafting responses

Customer and Communication

• Clear, professional written communicator in English. 
• SLA-aware. You understand what Priority and Severity mean and you act before a breach, not after
• Calm under pressure. 
• Empathetic and composed in difficult customer interactions. You do not escalate tension, you de-escalate it

Mindset

• Genuinely curious. You want to understand how things work, not just route tickets
• Sound triage judgment. You know the difference between something you can solve and something that needs deeper expertise.
• Ownership instinct. The queue is yours during your shift, not just the tickets assigned to you
• Ready to grow. You see this role as the foundation of a technical career, and you actively work towards TSE 2

Even better if you

• Have experience with Pylon, Zendesk, Freshdesk, or similar ticketing and queue management tools
• Have used Postman or similar tools to test or inspect API calls
• Have a background in SaaS platforms, HR tech, developer tools, or assessment platforms
• Have built anything: a script, an automation, a tool, even if small, even if just for yourself

The right fit

You take ownership before you’re asked to, communicate clearly even when you don’t have all the answers, and treat every ticket as an opportunity to get better. You understand that world-class support is not just about resolving tickets. It’s about making customers feel confident in HackerRank, and that starts with you.

About the team

You will be a key member of the Strategic Accounts Team in North America. Customers include 20% of Fortune 500, including Amazon, Microsoft, Uber, Goldman Sachs, JPMorgan, Ford, Disney, etc. This is stellar opportunity to join a tenured team supported by strong, stable leadership and a history of high achievement.

We are seeking candidates based in a major West Coast metro with convenient access to a major airport. Ideal locations include the San Francisco Bay Area (preferred), Los Angeles/San Diego, or Seattle.

Candidates in the Bay Area are welcome to work from our office on a flexible basis — no set schedule required.

About the role

We are looking for an accomplished sales professional to take full ownership of driving New Business deals with Prospects in organizations Headquartered in North  America with greater than 10,000 Employees. If you thrive in fast-moving environments, love the challenge of building pipeline, and have a strong bias for action you will be successful. This role demands Grit, Collaboration, Creativity, and Extreme Ownership.

What you’ll do

• Drive outbound motion – Identify, target, and engage with customers that need HackerRank’s Developer Skills Platform solutions.
• Identify Opportunities – Partner with Growth Team to identify opportunities and generate demand with strategic prospects.
• Close deals and deliver revenue – Execute with urgency to grow the business.
• Develop strong relationships – Work with key decision-makers in Talent Acquisition, Engineering, HR, L&D, and technical leadership across prospective customers.
• Be the voice of the customer – Provide feedback to the product team to influence the roadmap and enhancements.
• Collaborate cross-functionally – with sales, marketing, product, and customer success teams.
• Maintain accurate forecasts and pipeline visibility, focusing on deal execution, customer health, and expansion readiness.

You will thrive in this role if

• You thrive on building pipelines, chasing deals, and closing wins.
• You excel in ambiguity, thrive in startup-like environments, and create structure where needed.
• You take full ownership of results and do whatever it takes to drive success.
• You simplify complex ideas and effectively articulate value to diverse stakeholders.
• You are customer-obsessed. You deeply understand customer pain points and are driven to solve them.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.

What you will bring

• 5-10 years of experience in B2B sales, preferably in SaaS, HRTech, or EdTech.
• Proven success in an early-stage startup, thriving in a fast-paced, high-growth environment, would be an advantage.
• Strong hunting and deal-closing skills with a track record of winning new business.
• Experience selling to TA, HR, L&D, and technical leadership is a plus.
• Excellent negotiation and closing skills, ensuring successful deal execution.
• Ability to adapt and iterate based on customer feedback, refining strategies for success.

What you will also bring

• Experience working with Fortune 500 Companies.
• Grit – You have the perseverance and resilience to navigate challenges, stay persistent in solving customer problems, and push forward to deliver meaningful outcomes.
• Curious – You constantly seek to understand your customers’ goals, challenges, and industry trends, asking insightful questions that uncover opportunities.
• Relationship-Oriented – You build deep, meaningful connections with customers, acting as a trusted partner who is invested in their long-term success.
• Strong Communicator – You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with customers and internal teams.
• Expert – You develop a deep understanding of HackerRank’s platform, industry best practices, and customer use cases to provide high-value strategic guidance.
• Organized – You manage multiple accounts, track key milestones, and maintain up-to-date reporting, ensuring customers receive proactive, structured engagement.
• Collaborative – You work seamlessly across teams, bringing together Customer Account Teams, Product, and Marketing, etc., to meet customer needs.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).

About the role

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey – from adoption to expansion - driving measurable business impact and long-term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with HackerRank.

We are seeking candidates based in a major West Coast metro with convenient access to a major airport. Ideal locations include the San Francisco Bay Area (preferred), Los Angeles/San Diego, or Seattle.

Candidates in the Bay Area are welcome to work from our office on a flexible basis — no set schedule required.

What you’ll do

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
• Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

Who you are

• Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments.
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.
• Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes.
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value.
• Highly organized and outcome-driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery.

Even better if you have

• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations.
• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives.
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.

You will thrive in this role if

• You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments.
• Building long-term partnerships energizes you more than short-term wins.
• You balance empathy with execution - understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non-negotiable for you - not trade-offs.

Compensation

This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment).

About the role

We’re looking for a Forward Deployed Engineer (FDE) to work onsite with our customers, serving as the primary technical presence in customer engagements, leading pilots, demos, and supporting customer evaluation and successful adoption.  This role blends deep customer engagement with technical execution. 

What you’ll do

• Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers.  
• Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions.
• Keep customer projects on track through disciplined execution and proactive updates.
• Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience.
• Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer. 

Who you are

• A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). 
• Confident leading conversations onsite with prospects and enterprise customers while gathering requirements, shaping technical approaches, and delivering results that drive measurable impact.
• A clear communicator who can go deep with engineers or simplify for non-technical crowds.
• A strong operator who plans, executes, and follows through, keeping projects organized.
• You lead with empathy, energy, and a problem-solver’s mindset.

Even better if you have

• Experience as a software, solutions, or sales engineer working with HR tech, ATS platforms, IDEs, developer tools, API-first or integration-heavy systems.
• A track record of seeing projects through from scoping to delivery, balancing customer needs with technical tradeoffs.

You will thrive in this role if

• You love mixing engineering, consulting, and delivery, owning every step of the journey.
• You want every project to feel like a new challenge.
• You set and uphold high standards for excellence for yourself and those around you.

About the team

The Engagement Management team is a small, high-impact group spread across APAC, EMEA, and AMER, dedicated to ensuring the long-term success of our customers. They are laser-focused on delivering customer delight at every touchpoint, ensuring each interaction drives measurable value from HackerRank. Over time, Engagement Managers become trusted advisors- our customers’ go-to partners for anything related to technical hiring. They build deep relationships, understand customer goals intimately, and proactively guide them to achieve outcomes. EMs play a pivotal role as HackerRank’s eyes and ears in the market- capturing trends, feedback, and unmet needs. Their insights are critical in shaping our roadmap and influencing product strategy. Internally, they serve as the voice of the customer, rallying cross-functional teams around customer-centric priorities. This team is not just about managing accounts- it’s about driving transformation, advocacy, and long-term partnership. With a unique blend of empathy, product knowledge, and execution rigor, they are at the heart of HackerRank’s customer success engine.

About the role

The Engagement Manager is a strategic partner to our customers, focused on driving adoption, value, and long-term success with HackerRank. By deeply understanding customer goals and aligning them with our platform capabilities, EMs ensure every interaction contributes to measurable outcomes. They serve as the voice of the customer internally- bringing insights that shape product innovation and strategy. This role is critical to strengthening customer relationships and fueling HackerRank’s growth through retention, expansion, and advocacy.

What you’ll do

• Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs.
• Deliver Projects that you expertly scope and project manage to a successful conclusion.
• Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services.
• Collaborate with and lead teams in support of customer projects and programs.
• Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey.

You will thrive in this role if

• You enjoy taking a consultative approach, being the industry and product expert.
• You are adept at problem-solving and providing expert advice.
• You excel at project and program management, ensuring successful delivery and customer satisfaction.
• You are a strong collaborator and leader, capable of guiding cross-functional teams.
• You are passionate about customer success and dedicated to delivering an exceptional customer experience.
• You are capable of dealing with ambiguity, uncertainty, and the ability to shift gears gracefully.

Who you are

• Engagement Manager with 3-5 years of experience of hands-on delivery in a SaaS environment.
• Excellent organization skills and attention to detail.
• Collaborate with cross-functional teams and deliver projects on schedule.
• Excellent written, verbal, and presentation skills with the ability to effectively explain concepts to both technical and non-technical audiences.
• Expertise in establishing project governance and maintaining peer relationships with customer executives.
• Capability to deal with ambiguity, uncertainty, and the ability to shift gears gracefully.

About the role

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. This Role is a Hybrid role in Bengaluru. 

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers. And be responsible for all renewal and expansion and revenue.

What you’ll do

• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Who you are

• You bring 3+ years of sales experience with B2B SaaS companies.
• Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
• Curious and customer-centric. You seek to deeply understand goals, challenges, and industry trends.

Even better if you have

• You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met.
• Familiarity with developer hiring or technical assessments.
• Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.

You will thrive in this role if

• Enjoy being the Captain - enjoy owning the customer relationship and championing their success.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
• Believe in long-term partnerships and being the trusted advisor for your customers.

About the Role

HackerRank is scaling its Forward Deployed Engineering (FDE) function globally. We are hiring a Director, Forward Deployed Engineering (Global) to set the strategy, standards, and execution bar for this team. This is a hands-on leadership role. You will lead the global FDE function, directly manage FDEs in the U.S., and partner closely with regional GMs in EMEA and APAC.

What you’ll do

• Lead, coach, and grow a team of FDEs that lead customer engagements (pre- and post-sales) to define and deliver solutions.
• Partner with Sales, Product, Engineering, and Customer Success to shape solutions that solve real customer problems.
• Work with Product and Engineering to incorporate customer-specific solutions into the product roadmap.
• Provide hands-on technical leadership across APIs, integrations, and platform capabilities.
• Elevate how we run demos, proofs of concept, and onsite engagements.
• Build repeatable playbooks, delivery standards, and best practices to move fast at scale.

Who you are

• A seasoned technical leader with 8+ years in engineering, solutions engineering, or technical delivery, and 2+ years leading high-performing technical teams.
• Obsessed with operating alongside the team, reviewing designs, challenging assumptions, and stepping in when problems get ambiguous or high-stakes.
• Highly experienced in leading customer-facing technical teams where success depends on credibility, clarity, and execution, not scripts or handoffs.
• Fluent across engineering and business contexts, you can debate architecture with engineers and align outcomes with sales, product, and customer leaders.
• Excellent presenter and communicator who can modulate the message across both technical and non-technical audiences.

Even better if you have

• Experience as a Forward Deployed Engineer, Solutions Engineer, or Technical Consultant.
• Background in developer tools, HR tech, or API-first SaaS platforms.
• Experience working in globally distributed or matrixed teams.

You will thrive in this role if

• You enjoy building teams, systems, and standards from the ground up.
• Ambiguity energizes you, especially in fast-moving environments.
• You hold high standards for ownership and quality, with a bias toward action and urgency.

Compensation

This role offers a total target compensation of $300,000–$350,000, which includes base salary and a 20% variable component tied to individual and company performance. You’ll also receive stock options and a comprehensive set of cash and non-cash benefits.

About the role

This is a leadership role leading a team that helps thousands of companies and millions of developers get the most out of HackerRank's technical assessment and interview platform. You'll personally handle escalations, debug real customer issues, and build automated and agentic workflows that make the team more effective. The hands-on work is a feature of this role, giving you the customer and product context to lead with credibility and strengthen your team.

What you’ll do

• Lead and develop a team of Technical Support Engineers in AMER, supporting customers who integrate HackerRank into their technical hiring workflows.
• Partner with Product, Engineering, and GTM to surface and resolve systemic issues, whether that's a broken ATS integration, a flawed assessment configuration, or a reliability gap impacting a customer's hiring pipeline.
• Design and own support operations that prevent recurring issues.
• Personally handle complex L2/L3 cases and customer escalations, setting the technical and quality bar for the team.
• Identify workflows ripe for automation and build agents yourself using low-code/no-code tools like n8n, Zapier, or Make, or by querying LLM APIs for more custom solutions.

Who you are

• 8+ years in technical support leadership, including experience in directly managing support or solutions engineering teams in a SaaS environment, ideally in HR tech, ATS, or developer tools.
• A player/coach, equally comfortable debugging a gnarly customer issue as coaching your team or presenting escalation trends to leadership.
• Hands-on and deeply technical, able to personally debug issues involving APIs, authentication, ATS integrations, webhooks, and production systems.
• Experienced in building workflow automation for support or operations, at minimum with low-code/no-code tools, with a plus for LLM API experience or more sophisticated agentic builds.
• A proven people manager who has hired, coached, and managed performance, including addressing underperformance.

Even better if you have

• Direct experience supporting ATS integrations or technical hiring platforms.
• A measurable track record of reducing support volume or handle time through agentic workflows.

You will thrive in this role if

• You're energized by doing the work, not just managing it.
• You believe skills over pedigree applies to how you build and develop your team, not just the product.

Compensation

This role offers a total target compensation of $250,000–$300,000, which includes base salary and a 20% variable component tied to individual and company performance. You’ll also receive stock options and a comprehensive set of cash and non-cash benefits.

About the role

We’re looking for a Forward Deployed Engineer (FDE) to work onsite with our customers, serving as the primary technical presence in customer engagements, leading pilots, demos, and supporting customer evaluation and successful adoption.  This role blends deep customer engagement with technical execution. 

What you’ll do

• Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers.  
• Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions.
• Keep customer projects on track through disciplined execution and proactive updates.
• Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience.
• Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer.

Who you are

• A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). 
• Confident leading conversations onsite with prospects and enterprise customers while gathering requirements, shaping technical approaches, and delivering results that drive measurable impact.
• A clear communicator who can go deep with engineers or simplify for non-technical crowds.
• A strong operator who plans, executes, and follows through, keeping projects organized.
• You lead with empathy, energy, and a problem-solver’s mindset.

Even better if you have

• Experience as a software, solutions, or sales engineer working with HR tech, ATS platforms, IDEs, developer tools, API-first or integration-heavy systems.
• A track record of seeing projects through from scoping to delivery, balancing customer needs with technical tradeoffs.

You will thrive in this role if

• You love mixing engineering, consulting, and delivery, owning every step of the journey.
• You want every project to feel like a new challenge.
• You set and uphold high standards for excellence for yourself and those around you.

Compensation

The base salary range for this role is $160,000–$185,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.

About the team

Our marketing team is the engine behind pipeline acceleration at HackerRank. We operate at the intersection of creativity, analytics, and automation- managing paid channels, orchestrating ABM plays, and optimizing every touchpoint that turns interest into opportunity. As the team responsible for bringing in qualified leads and nurturing them across the funnel, we directly impact revenue and go-to-market success.

About the Role

Ready to turn marketing plans into pipeline? As our Demand Generation Engineer, you’ll be the force of nature that converts strategy to campaigns, shepherding projects from brief to “closed‑won.” You’ll own the day‑to‑day execution of multi‑channel demand programs, think  ABM plays, paid social, email nurture and direct mail - while keeping budgets, creative assets, and stakeholders in lockstep. Your reporting and analytical abilities will be deployed to optimise ad creative, messaging and conversion rate. You will be comfortable presenting insights and analysis of campaigns while possessing the technical rigor to iterate, adapt and scale efforts.

If juggling timelines, audience lists, and bid strategies sounds like your wheelhouse, we’d love to see how you can help us hit the next level of growth at HackerRank.

Why does this role exist

• Scale Execution across channels to improve coverage.
• Institutionalize ABM discipline (from 1:Many to 1:Few to 1:1) with campaign optimization.
• Optimize and refine ongoing campaigns to ensure we are squeezing efficacy out of every touchpoint.

What you'll do

• Execute and optimize full-funnel demand generation programs across paid media and owned channels.
• Lead the day-to-day management of paid media, audience targeting, creative rotation, pacing, and bid strategies.
• Drive ABM campaigns (1:Many, 1:Few, and 1:1), collaborating with SDRs, design, and content to engage key accounts.
• Run diagnostics across the funnel, report campaign performance, and implement A/B and multivariate tests.
• Streamline campaign operations with documented playbooks and automation to reduce manual effort and increase speed.

You will thrive in this role if

• You excel at connecting strategy with hands-on execution across channels and tools.
• You are passionate about data, testing, and finding the signal in the noise.
• You have a track record of driving pipeline growth through high-performing ABM programs.
• You bring a rare combination of technical fluency, cross-functional collaboration, and campaign hustle.

You you bring

• 5+ years of experience in B2B demand generation or growth marketing (agency or SaaS side).
• Hands-on expertise managing LinkedIn Ads and at least one other paid platform (Meta, Reddit, etc.).
• Proven experience running 1:Many, 1:Few, and 1:1 ABM campaigns with measurable results.
• Fluency with CRM and marketing automation platforms (e.g. Salesforce, HubSpot).
• Strong skills in reporting, attribution modeling, and funnel diagnostics (pivot tables, UTM tracking, etc.).
• Experience setting up conversion tracking and syncing audience segments between tools (Tag Manager, Analytics events etc).
• Familiarity with low-code automation tools like Make, N8N or Zapier.

Bonus Skills

• Experience with APIs, webhooks, dashboarding, ETL, light creative tools (Figma/Canva), or LLM automation.
• Copywriting chops to iterate messaging and enhance campaign performance.

Want to stand out?

• Send your "name”, LinkedIn” and “message” in json to the following endpoint: https://hook.eu2.make.com/swxvg5yiu1c5fmiag2ccmfs3fu3em92k

Compensation

This role is eligible for incentive-based pay, with an annual total potential earnings range of $120,000 – $150,000, including base salary and incentive-based compensation (based on quota attainment). 

About the role

We’re looking for a Forward Deployed Engineer to work on-site with our customers, serving as the primary technical presence in customer engagements, leading pilots and demos, and supporting customer evaluation and successful adoption. This role blends deep customer engagement with technical execution. This is a full-time, hybrid position based in New York City.

What you’ll do

• Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers.  
• Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions.
• Keep customer projects on track through disciplined execution and proactive updates.
• Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience.
• Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer.

Who you are

• A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). 
• Confident leading conversations onsite with prospects and enterprise customers while gathering requirements, shaping technical approaches, and delivering results that drive measurable impact.
• A clear communicator who can go deep with engineers or simplify for non-technical crowds.
• A strong operator who plans, executes, and follows through, keeping projects organized.
• You lead with empathy, energy, and a problem-solver’s mindset.

Even better if you have

• Experience as a software, solutions, or sales engineer working with HR tech, ATS platforms, IDEs, developer tools, API-first or integration-heavy systems.
• A track record of seeing projects through from scoping to delivery, balancing customer needs with technical tradeoffs.

You will thrive in this role if

• You love mixing engineering, consulting, and delivery, owning every step of the journey.
• You want every project to feel like a new challenge.
• You set and uphold high standards for excellence for yourself and those around you.

Compensation

The base salary range for this role is $160,000–$185,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.

At HackerRank, we're building a world where skills define opportunity. Our revenue organization runs on clean data, reliable tooling, and sharp operational instincts and this role sits at the center of that.

As a Sales Operations Analyst, you'll report to the Revenue Operations Team Lead and play a key supporting role in keeping our GTM engine running smoothly. You'll work closely with sales, marketing and RevOps, executing on established processes, maintaining the integrity of our systems, and helping surface insights that inform how we sell. This is a great fit for someone early in their RevOps career who wants to grow within a function that's actively building something meaningful.

What you’ll do

Sales Enablement & Support:

• Act as a day-to-day resource for the sales team — answering process questions, resolving tool issues, and helping reps get the most out of our sales tools.
• Maintain documentation for sales processes.
• Assist with cross-functional projects involving Marketing, Finance, and Customer Success.

Data Quality & Hygiene:

• Monitor and maintain data accuracy across Salesforce and the broader GTM tech stack.
• Perform routine audits, identify data hygiene issues.
• Execute data imports, list uploads, and record updates in support of sales and marketing campaigns.
• Help investigate trends and anomalies in sales process data such as: lead conversion, sales activity, forecast and pipeline variances.

Who you are

• 2–3 years of experience in Sales Operations, Revenue Operations, or a related analytical role.
• Hands-on Salesforce experience — report and dashboard building, data management, and basic admin tasks.
• Advanced proficiency in Google Sheets:  formulas, pivot tables, and structured data analysis.
• Strong attention to detail and a genuine commitment to data accuracy.
• Clear written and verbal communication: you can explain processes and findings simply and effectively.
• Familiarity with GTM tools such as Outreach, ZoomInfo, or LinkedIn Sales Navigator.
• Able to manage your own workload and follow through without heavy oversight.

Even better if you have

• Experience with applying AI tools and automation to sales processes.
• You are a Salesforce Certified Administrator.
• Prior SDR or sales support background.

You will thrive in this role if

• You find satisfaction in making systems work correctly and take data quality personally.
• You enjoy digging into a process or dataset to understand what's really going on beneath the surface.
• You hold yourself to a high bar for accuracy and follow-through.

Compensation

The base salary range for this role is $100,000 - $120,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.

Duration: No specified duration
Location: Fully Remote
Start Date: Applications Open - Apply Now!

Please note that to apply for this role, you’ll need to use the following link.

The Program:

• Collaborate with HackerRank's content and design team
• Create at least 2 posts a week on LinkedIn or X
• Get paid $15/hour
• Only 10 spots

The Requirements:

• 10k+ followers (LinkedIn or X)
• Tech/development focused
• Active Creator
• Build influence among developers, tech leaders, and recruiters

Content Types:

• Define how next-gen developers learn, build, and get hired
• Thought pieces or storytelling posts on GenAI and tech
• Carousels simplifying complex topics
• Data-driven insights or reports

About the role

As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.

What you’ll do

• Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.
• Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.
• Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.
• Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.

Who you are

• 2+ years of experience in a technical support or product support role for a SaaS platform.
• Able to debug full-stack web applications and use developer tools effectively.  
• Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.
• Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.
• Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.

Even better if you 

• Have a background in HR tech, developer tools, or assessment platforms.
• Can build scripts and tools that accelerate and standardize troubleshooting.
• Are familiar with AWS or GCP and observability tools such as New Relic.

You will thrive in this role if

• Communicate clearly and stay calm under pressure.
• You exhibit a strong sense of ownership, knowing there are no handoffs. 
• Take pride in helping customers and teammates succeed.
• You are curious, passionate, and do not tolerate inefficiency

Compensation

The base salary range for this role is $100,000 – $130,000, plus a target 10% annual bonus tied to individual and company performance. You will also receive equity (stock options) and a comprehensive package of cash and non-cash benefits.