About the Role

We’re seeking a skilled and customer-focused IT Desktop Support Technician to join our team in support of a global life sciences client. This is a hands-on desktop support role working in a dynamic, fast-paced environment, providing technical assistance to end-users ranging from corporate staff to lab-based teams. You’ll be part of an on-site IT support group responsible for ensuring a seamless technology experience across multiple departments.

Key Responsibilities

• Provide Level 1 and Level 2 desktops support for end-users onsite
• Troubleshoot hardware and software issues on Windows systems
• Support mobile devices, printers, AV equipment, and other end-user peripherals
• Manage user accounts and access permissions via Active Directory and other tools
• Assist with imaging, deploying, and maintaining end-user systems and laptops
• Maintain ticket documentation using an ITSM platform. 
• Troubleshoot hardware and software issues on Windows systems. 
• Collaborate with client-side IT teams on rollouts, upgrades, and system improvements
• Ensure compliance with client-specific IT policies and procedures, including those in regulated environments

Basic Qualifications

• 4+ years of hands-on IT support experience in an enterprise or scientific environment
• Strong troubleshooting skills with Windows 10/11, macOS, and Microsoft 365
• Familiarity with Active Directory, VPNs, SCCM, and mobile device management (MDM) tools
• Experience working in ticketing systems like ServiceNow or Jira Service Desk
• Excellent interpersonal and communication skills
• Ability to work independently and prioritize tasks in a fast-paced environment

Preferred Qualifications

• Experience supporting users in regulated industries (e.g., pharma, biotech) is a plus
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are preferred but not required

Salary Range & Employment Details

Hourly Rate: $35 - 40 per hour

This position is being hired for a customer of Gruve.

Candidates may engage in one of the following ways:

• W-2 employee of Gruve, contracted to provide services to one of our clients

• Corp-to-Corp contractor arrangement

 This is an on-site role located in Hercules, California, United States.

Gruve is unable to provide visa sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.