The application window will be open until at least May 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

In this role, you'll:

• Be a subject matter expert in GFiber’s products, policies, contracts, and processes. 
• Track pending commercial installations to ensure they are scheduled and installed on time.
• Update tracking tools and Salesforce, as needed.
• Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns.
• Partner with the TechOps team to help ensure each customer gets connected in a timely manner.
• Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed.
• Help catalog customer feedback, product enhancements, and competitive intel.
• Show due care and attention to detail, ensuring work is right the first time.
• Foster and maintain a sense of teamwork and community.

At a minimum we'd like you to have:

• High school diploma or GED.
• 3 years of sales or customer service experience.
• Experience with Google Sheets and/or Excel.
• 1 year of experience collaborating with cross-functional teams. 
• Ability to work non-standard working hours including earlier mornings and nights across multiple domestic time zones.

It's preferred if you have:

• Prior experience working in a CRM database; Salesforce preferred.
• Direct sales or related experience with proven results.
• Proven ability to communicate effectively in both written and verbal formats.
• Proficient customer service skills with the ability to resolve customer challenges, complaints, and concerns.
• Demonstrated experience in creative and persistent problem solving.

The US base salary for this full-time position is $72000 - $79200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

The application window will be open until at least May 11th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

The Webpass Field Technician team is a field operations team focused on the 

installation process and construction efforts for the Webpass network. The team’s job responsibilities include installing and testing Ethernet jacks, making required cross connects, working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, pointing microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting.

Role Description

As a GFiber Webpass Hybrid Technician, you will build, troubleshoot, upgrade, and maintain our Network. Every building is different so you'll bring a diverse skill set, exercise solid judgment, and collaborate well as a team. After a building is on the network customers will need to have service installed in their unit. You'll provide a fast and friendly customer experience during the installation process. For most of our customers you will be the only GFiber employee they ever meet, so you will not be just a skilled technician, but a brand ambassador.

In this role, you'll:

• Support GFiber Webpass customer installation process and network construction efforts expanding and maintaining our network.
• Leverage foundational knowledge and core abilities necessary to complete basic residential installations and network construction tasks.
• Conduct site surveys, design cable pathways, and mount ethernet switches in Main Distribution Frames. Run and terminate ethernet cable through risers and horizontal drops, mount and point radios on rooftops of multi dwelling buildings.
• Take ownership of network reliability, working with the team to maintain exceptional network uptime and reliability for our customers. 
• Provide outstanding customer installation and service experience that exceeds customers expectations.

At a minimum we'd like you to have:

• High School Diploma or equivalent practical experience.
• 1 year of experience with CAT5/CAT6 cable and structured cabling.
• 1 year of experience working with twisted pair copper cabling and home networking equipment (e.g. WiFi routers, switches, VoIP devices, etc.).
• Ability to work in tight telecommunications closets, lift up to 25 lbs, and work weekend schedules.
• A valid driver's license with a satisfactory driving record that meets company standards

It's preferred if you have:

• Technical school or technical training like BICSI.
• Experience troubleshooting Ethernet network issues related to routers, switches, and hubs.
• Experience with working on the physical layer, 66 blocks, 110 blocks, patch panels, fiber optic cabling, fusion splicing, and similar.
• Experience with mmWave radio installation and maintenance.
• Experience troubleshooting issues related to routers, switches and hubs, and streaming devices.
•  

The US base salary for this full-time position is $63,200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

The application window will be open until at least May 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Area Description

Role Description (and additional job description)

In this role, you'll:

At a minimum we'd like you to have:

Preferred Qualifications (PQs)

This role offers a competitive on-target earnings (OTE) of $125,259 annually ($75,000 base + uncapped sales bonus) + benefits.