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Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for a skilled and passionate Enhanced Due Diligence (EDD) Analyst II to join our global Trust & Safety team. Trust & Safety is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. We are at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse.
As a member of the EDD team, you will be responsible for conducting high-quality investigative reviews on high-risk or complex cases. Operating at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse, you will serve as an escalation point for internal teams. In this role, you will perform in-depth EDD analyses, apply judgment to assess risk, and ensure each review is supported by clear, comprehensive, and well-documented findings.
The Job
- Leverage established investigative frameworks to conduct complex EDD investigations on higher-risk customers, fundraisers, and organizations.
- Own the review of complex cases to assess and mitigate potential financial crime risks, including fraud, AML/CFT concerns, sanctions exposure, adverse media, and politically exposed persons (PEPs).
- Evaluate fundraiser, account, and transactional activity to identify unusual patterns, assess associated risks, and determine appropriate investigative or escalation steps.
- Gather and analyze information from internal systems, open-source intelligence, and third-party data sources to support risk assessments and investigative conclusions.
- Document investigative findings clearly and comprehensively in internal case management systems to support defensible decision-making and audit requirements.
- Analyze complex organizational structures, ownership, and operational activity to assess legitimacy and risk exposure.
- Serve as an escalation point for complex or sensitive EDD matters, providing subject matter expertise and risk guidance to internal stakeholders.
- Collaborate with cross-functional partners including Payments Risk, Content Risk, Legal, Customer Care, Compliance, Product, and Payment Service Providers to investigate complex cases and mitigate platform abuse.
- Provide high-quality written communication and occasional phone support to customers and stakeholders, balancing risk mitigation with a positive user experience.
- Develop and maintain subject matter expertise in platform-specific risks, financial crime typologies, and emerging threats.
- Provide technical guidance and quality feedback to analysts, supporting investigative consistency and adherence to team standards.
- Drive process improvements and operational initiatives that strengthen the effectiveness and scalability of the EDD program.
This position may involve reviewing sensitive material, which can include disturbing images, videos, or text, as well as offensive language and other challenging content (e.g., violence, exploitation, or self-injury). Some weekend and holiday work may be required as part of scheduled shifts, as well as being a member of our on-call team for emergencies.
You
- Bachelor’s degree or equivalent experience preferred.
- 2-5 years of experience in payments, financial crime, compliance, or a related risk function.
- Working knowledge of global Enhanced Due Diligence (EDD) frameworks, AML/CFT, sanctions screening, and financial crime risk management.
- Detailed understanding of evolving requirements, industry guidance,with a proactive approach to staying current.
- Strong analytical and investigative skills, with the ability to assess complex or ambiguous information and form reasoned conclusions. Experience documenting clear, structured, and defensible case findings.
- Ability to exercise good judgment when handling higher-risk or sensitive cases.
- Excel in individual metrics to adhere to Service Level Agreements and maintain strong quality standards while contributing to improving the team’s operational performance.
- Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.
- Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.
- An ambitious self-starter with strong ownership and accountability.
- Strong attention to detail with the ability to identify inconsistencies and escalate potential risks appropriately.
- Excellent organizational skills, with the ability to manage competing priorities effectively.
- Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
- Inquisitive and solution-oriented, with strong analytical and critical thinking skills.
- Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
Ready to apply?
Apply to GoFundMe
Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for an Analyst I on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.
As an S&O Analyst I, you will help power operational excellence by delivering reliable reporting, structured analysis, and forecasting support. You will work closely with cross-functional partners to monitor performance, identify trends, and support initiatives that strengthen platform integrity and user trust.
The Job
- Build and maintain recurring dashboards and reporting to track key Trust & Safety metrics (e.g., case volumes, resolution times, enforcement actions, quality indicators).
- Support weekly, monthly, and quarterly business reviews with clear and accurate data analysis.
- Maintain and update forecasting and capacity planning models to support operational planning.
- Conduct structured analyses to identify trends, anomalies, and performance gaps.
- Partner with Operations, Product, and Policy teams to ensure reporting reflects evolving business needs.
- Ensure accuracy, consistency, and documentation of KPI definitions and reporting standards.
- Support cross-functional initiatives by providing timely and actionable data insights.
You
- 1–3 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field.
- Proficiency in Excel and experience working with BI tools such as Looker (or similar platforms).
- Working knowledge of SQL or demonstrated ability to quickly build technical proficiency.
- Strong attention to detail and commitment to data accuracy.
- Ability to translate data into clear insights for both technical and non-technical audiences.
- Organized, proactive, and comfortable managing recurring deliverables.
- Familiarity with KPI reporting and basic forecasting methodologies.
- Energized by working in fast-paced, mission-driven environments.
- Experience supporting Trust & Safety, fraud, compliance, risk, or customer operations teams, in ecommerce, fintech, marketplace, or social media companies is a plus.
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering program.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com.
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
Ready to apply?
Apply to GoFundMe