An overview of this role

As the Manager, Solutions Architects for our Enterprise team in the San Francisco Bay area, you'll lead a distributed group of intermediate and senior Solutions Architects serving enterprise customers in the West sales territory. You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle. You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing. You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

What you'll do

• Lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers in the West territory.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

What you'll bring

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals, ideally in an enterprise-focused environment.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy, and openness to learning and using GitLab and related tools, including through transferable experience from adjacent domains.

About the team

The Enterprise Solutions Architect team partners with our largest customers to design and validate technical solutions that drive successful adoption of the GitLab platform. This role leads a group of intermediate and senior Solutions Architects aligned to the West Enterprise sales territory, working closely with Sales, Engineering, Product Management, and Marketing to support complex evaluations and long-term customer outcomes. We operate in a fully remote, asynchronous way across North America, using GitLab and our handbook-first approach to stay aligned on strategy, share technical best practices, and continuously improve how we support the sales cycle. Key opportunities for our team include deepening technical adoption of GitLab Enterprise Edition, connecting customer business goals with architectural recommendations, and serving as strong product advocates in the field.

An overview of this role

As a Senior Solutions Architect, you'll be a trusted advisor to financial services customers across North America, helping them understand how GitLab's AI-powered DevSecOps platform can meet both their technical and regulatory needs across the full software development lifecycle. You'll guide banks, fintechs, and other financial institutions through modernization and digital transformation, using your technical expertise, understanding of cloud and secure software delivery, and strong customer empathy to connect platform capabilities to risk, compliance, and business outcomes. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proofs of value and workshops), shape architectures that fit financial services constraints, and serve as the voice of these customers back to Product Management. In your first year, you'll focus on driving successful GitLab platform adoption in commercial financial services accounts across time zones in North America, influencing revenue growth through solution selling, and building long-term, trust-based relationships that highlight GitLab's differentiated position in an AI-driven DevSecOps landscape for regulated industries.

What you'll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab's AI-powered DevSecOps platform addresses the technical, regulatory, and business needs of financial services customers across the full software lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and support for the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across North American time zones to shape and execute account strategies that support new customer acquisition and expansion within financial services.
• Build and deepen relationships with technical practitioners and business stakeholders at financial services organizations, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices in the context of financial services risk, governance, and compliance expectations.
• Serve as the voice of commercial financial services customers with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap, positioning, and industry-focused solutions.
• Maintain and extend your expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral tailored to financial services customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team supporting financial services.

What you'll bring

• Experience working with customers in technical pre-sales, consulting, or similar roles, guiding organizations through solution design and evaluation
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, with the ability to map platform capabilities to financial services use cases and constraints
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams 
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments for commercial accounts
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers across North American time zones
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields and industries

About the team

The Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives, with this role focused on financial services customers across North American time zones and reporting into a regional Solutions Architect Manager. The team's mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. The team is focused on helping financial services customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate the evolving AI, security, and compliance expectations in their industry.

As a Solutions Architect, you'll be a credible advisor to GitLab prospects and customers across Australia and New Zealand. You'll help them understand how GitLab's DevSecOps platform addresses technical requirements and business objectives across the software development lifecycle. You'll guide organisations through digital transformation, from planning to monitoring, using your technical expertise, knowledge of cloud and modern software development practices, and strong customer focus. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll lead technical evaluations, including proof of value initiatives and workshops, help shape solution architectures, and serve as the voice of the customer to Product Management. In your first year, you'll focus on driving successful platform adoption, supporting revenue growth through solution selling, and building long-term, strong relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Guide technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle, advancing qualified opportunities and increasing proof-of-value progression to successful evaluation outcomes.
• Manage the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments, improving evaluation cycle time and supporting timely, high-quality customer decisions.
• Work closely with Account Executives and regional sales teams across ANZ to shape and execute account strategies that support new customer acquisition, expansion, and measurable revenue growth.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation to increase platform adoption and develop long-term GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, recommending improvements to existing approaches to improve return on investment, shorten delivery cycles, and accelerate platform adoption.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by providing feedback, use cases, and competitive insights that inform roadmap priorities and strengthen market positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral that improve customer and partner enablement at scale.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge exchange to continuously improve team effectiveness and the impact of the Solutions Architect function.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and DevSecOps platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to manage technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical stakeholders.
• Skill in building strong relationships, listening closely, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab's Sales organisation and partner closely with Account Executives to help customers realise the full value of GitLab's AI-powered DevSecOps platform. We work asynchronously across regions to exchange best practices, create reusable technical collateral, and assist one another in solving complex customer challenges. Our team is focused on helping customers modernise software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

An overview of this role

As a Senior Solutions Architect in GitLab’s global Solutions Architecture Center of Excellence, you’ll be the trusted technical advisor and pre-sales partner who helps customers unlock the full value of GitLab’s AI-powered DevSecOps platform. You will solve complex challenges across the software lifecycle by connecting GitLab, AI agents, security, and cloud-native capabilities to real business outcomes, guiding customers through digital transformation and modern software delivery. Reporting into the Senior Director and acting as the AI subject matter expert on a team of specialists, you’ll own technical strategy for strategic accounts, lead value stream and Proof of Value (PoV) engagements, and serve as the technical “CTO” for your accounts. In your first year, you’ll be focused on driving successful platform evaluations and adoption as part of the pre-sales process, shaping AI-led solution architectures, influencing product direction with field feedback, and creating reusable assets and providing thought leadership for raising GitLab’s technical bar globally.

What you’ll do

• You will be operating as an AI SME with a focus on Platforms
• Lead technical discovery, architecture design, demos, and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI-powered DevSecOps platform for prospects and customers.
• Drive AI-focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications.
• Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi-team, multi-year transformation initiatives across the DevSecOps lifecycle.
• Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption.
• Provide advanced technical guidance during the pre-sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges.
• Serve as the voice of the customer by translating real-world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities.
• Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions.
• Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships.

What you’ll bring

• Expert resonance for the most strategic aspects of GitLab’s product and customer personas while empowering the field with domain knowledge.
• Deep hands-on expertise with AI, such as designing or implementing AI-powered solutions, advising on AI adoption, or acting as an AI subject matter expert for customers or internal teams.
• Experience in technical pre-sales, software consulting, or similar roles where you connect complex technology to business outcomes.
• Practical background in modern software development or operations, including CI/CD, DevSecOps practices, and related tooling.
• Knowledge of cloud computing concepts and architectures, and how cloud services integrate into secure, scalable application delivery.
• Ability to design and explain technical architectures that span multiple teams and phases of the software lifecycle, from planning through monitoring.
• Skill in leading technical evaluations and workshops (for example, proofs of value or solution design sessions) with diverse stakeholders, from engineers to executives.
• Strong communication, relationship-building, and stakeholder management skills, with the ability to act as a trusted advisor and customer advocate across sales, product, and engineering teams.
• Openness to learning and growth, with experience building new skills over time; candidates with transferable experience in adjacent domains (for example security, data, or cloud architecture) are encouraged to apply.

About the team

This role sits within GitLab’s global Solutions Architecture Center of Excellence, our distributed team of subject matter experts focused on AI, application security, and monetization. Our mission is to accelerate GitLab’s market leadership by helping shape how customers adopt GitLab and partnering with Sales, Product, and Engineering to drive successful platform outcomes. We collaborate asynchronously across regions, sharing best practices, reusable assets, and field insights that influence product direction and go-to-market motions. As an AI-focused Solutions Architect on our team, you’ll help tackle complex customer challenges around AI adoption, security, and value realization, while contributing to the technical standards, frameworks, and thought leadership that support GitLab’s most strategic accounts.

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
#LI-DNI

An overview of this role

As a Senior Solutions Architect, you’ll help GitLab prospects and customers see how our AI-powered DevSecOps platform can solve technical issues and advance business goals across the full software development lifecycle. You’ll act as a strategic technical advisor and, for assigned accounts, serve as a strategic technical partner who guides complex evaluations, shapes long-term architecture choices, and helps customers modernize how they plan, build, secure, deploy, and monitor software. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you’ll guide technical strategy for opportunities in North America while bringing customer insight back to Product Management, Engineering, Sales, and Marketing.

This is a senior role with accountability across broad scope, complex customer environments, and high-impact technical judgment. In your first year, you’ll focus on guiding high-value technical engagements, enabling successful platform adoption, shaping multi-team transformation strategies, mentoring other Solutions Architects, and helping customers see GitLab’s differentiated value in an evolving AI and DevSecOps market.

What you’ll do

• Guide technical discovery, product demonstrations, and validation activities, including proofs of value, to confirm technical fit, accelerate evaluation milestones, and improve technical win rates for GitLab’s AI-powered DevSecOps platform.
• Own the technical evaluation process for complex opportunities, including solution design, workshop facilitation, proof of concept or proof of value execution, and technical materials for tenders, audits, and assessments, with accountability for clear success criteria and documented evaluation outcomes.
• Develop end-to-end technical strategies for assigned accounts that expand platform adoption, reduce delivery risk, and enable multi-team and multi-year transformation milestones.
• Collaborate with Account Executives and regional sales teams in North America to shape account and territory plans, support qualification, and align technical strategy to customer priorities, opportunity progression, and business outcomes.
• Advise technical practitioners and business leaders on modern software development, continuous integration, continuous deployment, security, cloud, and platform adoption practices to improve delivery efficiency, strengthen security outcomes, and increase adoption of GitLab workflows.
• Drive competitive analysis and positioning for complex opportunities by using market, industry, and customer context to clarify GitLab’s differentiated approach and improve technical win readiness.
• Represent the voice of the customer by sharing product feedback, use cases, integration needs, and field insights with Product Management, Engineering, Sales, and Marketing to improve roadmap decisions, integration readiness, and field effectiveness.
• Mentor other Solutions Architects, contribute to team learning initiatives, improve technical collateral and documentation, and share subject matter expertise through GitLab’s common collaboration channels to increase team readiness, reuse of technical assets, and consistency across engagements.

What you’ll bring

• Experience working with customers in technical pre-sales, consulting, or related roles where you’ve guided solution design, technical evaluations, and adoption planning.
• Ability to solve customer issues with broad scope and high complexity, including integration challenges and cross-functional technical scenarios.
• Knowledge of the end-to-end software development lifecycle, including DevSecOps practices, continuous integration, continuous deployment, security, and cloud concepts.
• Hands-on familiarity with GitLab or similar source code management, CI/CD, and collaboration platforms, with the ability to connect platform capabilities to customer goals.
• Experience facilitating workshops, leading proofs of concept or proofs of value, and contributing to technical assessments, audits, or tender responses.
• Communication skills that let you adapt technical and business messages for practitioners, leaders, and executive stakeholders.
• Relationship-building skills with a customer-focused approach, including the ability to listen, challenge constructively, and advocate for customer requirements internally.
• Interest in continuous learning, mentoring, and applying transferable experience from related backgrounds to deepen expertise in GitLab, AI, and DevSecOps.

About the team

The Solutions Architect team is part of GitLab’s Sales organization. We collaborate asynchronously across regions to share practices, develop reusable technical content, and bring field feedback into the business. We work closely with Sales, Product Management, Engineering, and Marketing, and we value knowledge sharing, strong technical storytelling, and continuous learning as we help customers modernize software delivery in a fast-changing AI and DevSecOps market.

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to our customers in Latin America. You will help them understand how GitLab’s DevSecOps platform can solve real software delivery challenges and drive measurable business outcomes. You’ll own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops, guiding customers as they evaluate and adopt GitLab. Based in Mexico, you’ll work closely with a regional sales director, account executives across enterprise, mid-market and public sector segments. You will work alongside other Solutions Architects, while reporting to a senior manager in the US. In your first year, you’ll focus on building deep relationships with customers, shaping technical strategy for key accounts, and becoming the go-to technical advocate for GitLab in the region.

Some examples of our projects:

• Running Value Stream Assessments for strategic accounts to identify where GitLab can improve their software development lifecycle
• Designing and owning technical evaluation proofs of value and workshops that demonstrate modern software development lifecycle workflows with CI/CD, shift-left security, and generative AI

What you’ll do

• Engage with prospects and customers across LATAM, onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process
• Collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption
• Own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops
• Serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes
• Build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations
• Act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing
• Maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples for customers and partners
• Educate customers of all sizes on the value of the GitLab platform, modern software development practices, continuous integration and continuous deployment, and cloud technologies
• Run value stream assessments for key accounts with support from senior Solutions Architects to uncover opportunities for improvement and expanded GitLab usage

What you’ll bring

• Ability to communicate clearly with technical and non-technical stakeholders across Latin America
• Background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey
• Experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments
• Understanding of the end-to-end software development lifecycle and how DevSecOps practices, including continuous integration and continuous deployment, support business outcomes
• Ability to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations
• Skill in building trusted relationships with customers and internal partners, and representing customer needs back to Product, Engineering, Sales, and Marketing
• Ability to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries
• Openness to learning new technologies and approaches, with interest in applying transferable skills to the GitLab platform and its ecosystem

About the team

Our Solutions Architect team partners with Sales to help customers Latin America to understand, adopt, and gain value from the GitLab DevSecOps platform. You’ll join a small, collaborative group that includes Solutions Architects, a regional sales director, and Account Executives focused on enterprise, mid-market and public sector customers, reporting to a Senior Manager based in the US. The team works in an all-remote, highly asynchronous way across time zones, combining deep technical expertise with consultative engagement to guide customers through evaluations, proof of concepts, and strategic value stream assessments. Current priorities include scaling support for a growing LATAM customer base, strengthening GitLab advocacy within customer organizations, and sharing field feedback back into Product, Engineering, and Marketing to continuously improve our platform and customer outcomes.

An overview of this role

As a Commercial Solutions Architect, you’ll be a trusted advisor to GitLab Mid-Market prospects and customers in North America, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Commercial Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
#LI-DNI

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.
#LI-DNI

An overview of this role

As the Manager, Solutions Architects for our Commercial team in North America, you'll lead a distributed group of intermediate and senior Solutions Architects serving commercial / mid-market customers. You'll guide your team to act as trusted advisors to GitLab prospects and customers, helping them validate GitLab's Enterprise Edition as the right technical and business solution and supporting successful adoption of the GitLab platform across the entire software development lifecycle. You'll hire, coach, and retain a high-performing team, set clear expectations, and be accountable for how your team runs complex technical evaluations, articulates business outcomes, and collaborates with Sales, Engineering, Product Management, and Marketing. You'll model the work of a Solutions Architect yourself, from solution design through technical presentations, so your team is equipped to drive meaningful customer change with GitLab.

What you'll do

• Lead a distributed team of intermediate and senior Solutions Architects.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

What you'll bring

• Experience mentoring and developing technical team members, including giving and receiving constructive feedback.
• Experience managing or leading technical pre-sales or information technology professionals.
• Ability to collaborate effectively with other managers and cross-functional partners to plan and execute sales and go-to-market strategies.
• Strong technical presentation and communication skills, with the ability to engage both technical and business stakeholders.
• Knowledge of the end-to-end software development lifecycle, including modern software development or operations practices.
• Understanding of continuous integration and continuous deployment concepts and their impact on customer outcomes.
• Familiarity with cloud computing concepts, related technologies, and common customer adoption patterns.
• Ability and willingness to travel in line with business needs and the company's travel policy, and openness to learning and using GitLab and related tools, including through transferable experience from adjacent domains.

About the team

The Commercial Solutions Architect team partners with our mid-market customers to design and validate technical solutions that drive successful adoption of the GitLab platform. This role leads a group of intermediate and senior Solutions Architects across the United States and Canada, working closely with Sales, Engineering, Product Management, and Marketing to support complex evaluations and long-term customer outcomes. We operate in a fully remote, asynchronous way across North America, using GitLab and our handbook-first approach to stay aligned on strategy, share technical best practices, and continuously improve how we support the sales cycle. Key opportunities for our team include deepening technical adoption of GitLab Enterprise Edition, connecting customer business goals with architectural recommendations, and serving as strong product advocates in the field.

An overview of this role

As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in Japan helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams in Japan to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in Japan and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

An overview of this role

As an SMB Solutions Architect, you'll help small and mid-sized customers in North America understand how GitLab's artificial intelligence-powered DevSecOps platform can support both technical goals and business outcomes across the full software development lifecycle. You'll act as a trusted advisor during technical evaluations, guide customers through solution design and adoption, and partner closely with Account Executives and cross-functional teams to connect customer needs with GitLab's platform strategy. Reporting to a regional Solutions Architect Manager, you'll play a direct role in customer acquisition, expansion, and long-term success while helping GitLab stand out in a fast-moving AI and DevSecOps market.

What you’ll do

• Guide technical discovery, demos, workshops, and validation activities that show how GitLab supports customer requirements across planning, development, security, deployment, and monitoring, helping improve technical win rates and accelerate evaluation cycles.
• Coordinate the technical evaluation process as the directly responsible individual for proofs of concept, proofs of value, solution design, and technical responses for tenders or audits, with a focus on reducing time to technical validation and supporting successful customer acquisition.
• Collaborate with Small and Mid-Market Account Executives and regional sales teams in North America to shape account strategies for new business and expansion opportunities.
• Advise customers on modern software development, continuous integration, continuous deployment, security, cloud, and DevSecOps practices, and connect those practices to business outcomes.
• Build tailored demos, reference architectures, talk tracks, and presentation materials that support active Small and Mid-Market evaluations and reflect customer-specific use cases, helping Account Executives move new business opportunities forward.
• Support Account Executives with technical discovery guidance, objection handling, and evaluation planning for common Small and Mid-Market scenarios, while contributing reusable materials that improve execution across similar new business opportunities.
• Develop reusable technical workflows, including pre-built projects, continuous integration and continuous deployment templates, and proof of value starting points, where they help accelerate customer evaluations and reduce time to technical validation.
• Share customer feedback, use cases, and competitive insights with product management, engineering, sales, and marketing to improve product direction and field effectiveness.

What you’ll bring

• Proficiency with the end-to-end software development lifecycle, including DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment tooling, and collaboration platforms, with the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing, deployment patterns, security concepts, and operational considerations relevant to modern software teams.
• Ability to guide technical evaluations, including proofs of concept, proofs of value, workshops, value stream assessments, and technical contributions to tenders or audits.
• Skill in explaining technical concepts clearly to both practitioners and senior business or technical stakeholders.
• Experience building trusted relationships with customers and acting as their advocate with internal partners across product, engineering, sales, and marketing.
• Interest in improving technical evaluation quality and efficiency through practical reusable assets, templates, and demo environments that support customer-facing work.
• Openness to candidates with transferable experience from roles such as developer, DevOps, technical pre-sales, or other scale-oriented technical environments.

About the team

The Solutions Architect team is part of GitLab's sales organization, and we serve as the technical counterpart to Account Executives. In this Small and Mid-Market-focused role, we partner closely with Account Executives on new business opportunities across North America, leading technical discovery and guiding customers through demos, workshops, and evaluations. We also contribute reusable technical assets that improve consistency across the team.

#LI-DNI

An overview of this role

As a Senior Solutions Architect in GitLab's Southern EMEA team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporing to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across Italy to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• 8+ years of experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across Southern EMEA and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

An overview of this role

As a Senior Solutions Architect in GitLab's Central EMEA team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporing to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

What you’ll do

• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle.
• Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
• Collaborate with Account Executives and regional sales teams across Central EMEA to shape and execute account strategies that support new customer acquisition and expansion.
• Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates.
• Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
• Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
• Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
• Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

What you’ll bring

• 8+ years of experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.

About the team

We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across Central EMEA and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape.

An overview of this role

As a Senior Solutions Architect, you'll help customers in the Paris territory solve complex technical challenges and shape long-term success with GitLab. Reporting to the Senior Manager on the Solutions Architects team, you'll act as a trusted technical advisor for assigned accounts by building end-to-end technical strategy, guiding multi-team transformation initiatives, and connecting customer needs to the value of GitLab's AI-powered DevSecOps platform. This is a high-impact role for someone who can combine deep product knowledge, market awareness, and practical customer engagement to support complex opportunities across the region.

You'll have the chance to lead strategic conversations that influence technical direction, competitive positioning, and adoption planning. In your first year, success will look like building strong technical relationships across your accounts, creating clear customer success plans, and helping teams navigate broad integration and transformation scenarios with confidence.

What you’ll do

• Lead technical strategy for assigned accounts, acting as a trusted technical advisor across complex customer engagements.
• Facilitate high-value customer sessions such as value stream workshops and business value discussions to align technical solutions with customer goals.
• Develop and execute technical approaches for multi-team, multi-year transformation initiatives involving GitLab.
• Drive competitive analysis and technical positioning for complex opportunities within the Paris territory.
• Collaborate with sales, product, and cross-functional teams to address integration challenges, refine account plans, and represent customer requirements.
• Create customer success plans that support adoption, expansion, and long-term technical outcomes.
• Mentor Solutions Architect team members and contribute to team learning through shared practices, coaching, and knowledge exchange.
• Improve GitLab documentation, demonstrations, and customer-facing technical conversations based on product knowledge, customer feedback, and market trends.

What you’ll bring

• Experience solving technical customer issues with broad scope and high complexity across enterprise environments.
• Ability to build and communicate end-to-end technical strategy for assigned accounts, including transformation planning and adoption guidance.
• Knowledge of the GitLab platform and how DevSecOps capabilities connect across the software delivery lifecycle.
• Experience leading workshops and guiding customer conversations that uncover needs, clarify value, and move complex engagements forward.
• Capability to work across sales, product, and other teams to resolve integration questions and support account strategy.
• Skill in competitive positioning, market awareness, and translating industry trends into practical opportunity strategy.
• Strength in mentoring peers, sharing knowledge asynchronously, and contributing to documentation and team learning.
• Openness to candidates with transferable experience from technical consulting, architecture, platform engineering, or related customer-facing roles.

About the team

The Solutions Architects team helps customers understand how to use GitLab to solve complex technical and business challenges across the software delivery lifecycle. The team works closely with sales, product, and other GitLab teams to guide technical strategy, support adoption planning, and address integration needs for customer accounts. As part of a globally distributed, all-remote organization, the team collaborates asynchronously through documentation, issues, merge requests, and internal communication channels, while sharing knowledge across regions. The team is focused on helping customers navigate transformation initiatives, strengthening technical positioning in competitive opportunities, and turning customer feedback into better outcomes for both customers and the platform.