About the Role:

The Social Media Coordinator supports day-to-day management of client social channels in partnership with Social Media Managers and Account Managers. This role is focused on content coordination, publishing, community management, and real-time engagement, ensuring brand objectives are consistently delivered through thoughtful, culturally relevant interaction.

The ideal candidate is deeply immersed in music and culture, fluent in social platforms, and quick to adapt to trends, algorithm shifts, and performance insights. This role requires flexibility, including nights and weekends, and the ability to step in when managers are unavailable.

Key Responsibilities:

• Execute daily publishing and community management across assigned accounts
• Assist with copywriting while adhering to established brand voice and editorial guidelines
• Adjust tone and style across multiple accounts as needed
• Proactively engage audiences and priority communities to drive meaningful interaction
• Insert the brand into timely cultural and trending conversations when appropriate
• Monitor trends across music, entertainment, lifestyle, and competitor landscapes to identify reactive opportunities
• Track platform best practices and recommend optimizations to improve engagement and KPIs
• Support social listening and reporting efforts, surfacing insights and opportunities
• Manage timelines and flag risks to ensure consistent, on-time delivery

Requirements:

• 1 to 3 years of experience in social media or community management within a brand or agency environment
• Strong copywriting and written communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with Google Workspace and project management tools
• Availability for flexible working hours, including nights and weekends
• Passion for music, sport, and culture

The pay range for the position is $70,000 - 80,000 per year. The full time position is also eligible for benefits and discretionary bonus.

• Serve as the primary day-to-day senior lead across key client relationships
• Translate client business objectives into clear digital and social strategies
• Provide strategic guidance on campaigns, content ecosystems, and always-on programming
• Support VP leadership in defining long-term account vision and growth opportunities

• Oversee development of integrated digital/social campaigns from brief to execution
• Ensure all work is culturally relevant, platform-native, and aligned with brand voice
• Partner closely with creative, strategy, and production teams to elevate output
• Maintain a strong pulse on trends and translate them into actionable ideas

• Lead, mentor, and develop a cross-functional team (account, social, strategy)
• Provide clear direction, feedback, and support to mid-level and junior team members
• Foster a collaborative, high-performance team culture

• Manage account health, including scopes, timelines, and overall delivery
• Support new business efforts, including RFP responses and pitch development
• Identify opportunities for organic growth within existing accounts
• Ensure strong internal processes that enable efficient, high-quality output

• 8–12+ years of experience in digital, social, or integrated marketing (agency experience preferred)
• Proven experience leading major brand accounts and cross-functional teams
• Strong understanding of social platforms, content ecosystems, and cultural trends
• Experience developing and presenting strategic frameworks and campaign ideas
• Ability to balance big-picture thinking with hands-on executional leadership
• Strong communication, client management, and presentation skills
• Passion for sport, music, and culture

The pay range for this position is $160,000 - 180,000 per year. This position is also eligible for benefits and discretionary bonus.

About the Role:

As VP, Digital & Social Account Lead, you are the senior leader responsible for defining and driving digital and social media strategy for a marquee music client while owning the overall client relationship and day-to-day team leadership.

You operate at the intersection of strategy, culture, and execution. You advise senior client stakeholders on digital ecosystem planning, platform strategy, content innovation, and audience growth, while ensuring flawless delivery across all work streams. You are accountable for both the quality of thinking and the health of the business.

This role requires equal strength in digital strategy, client leadership, and operational oversight.

Key Responsibilities:

• Digital & Social Strategy Leadership

  • Lead the development of comprehensive digital and social strategies aligned to business, brand, and commercial objectives
  • Advise senior client stakeholders on platform evolution, audience growth, content ecosystems, paid and organic integration, and emerging technology
  • Translate cultural trends, fan behavior, and platform innovation into actionable strategic roadmaps
  • Ensure all work ladders to measurable KPIs including engagement, growth, conversion, and revenue impact
  • Drive innovation across reactive moments, tentpole campaigns, always-on programming, and creator partnerships

  Client Relationship Ownership

  • Serve as the senior day-to-day client lead and primary point of accountability
  • Build trusted relationships with marketing, digital, and executive stakeholders
  • Lead quarterly business reviews, strategic presentations, and forward planning conversations
  • Anticipate client needs, proactively identify growth opportunities, and guide decision-making
  • Manage contract scope, commercial health, and revenue growth across the account

  Team & Account Leadership

  • Oversee the cross-functional client team including strategy, creative, production, paid media, and analytics
  • Ensure seamless collaboration and clear accountability across all disciplines
  • Manage workflows, resourcing, and delivery timelines to maintain operational excellence
  • Mentor Account Directors and Managers while fostering strong team culture and performance standards
  • Maintain visibility into day-to-day activities while elevating the team toward long-term strategic thinking

  Commercial & Growth Stewardship

  • Own account revenue targets, forecasting, and profitability
  • Identify opportunities to expand digital services, social capabilities, and integrated offerings
  • Lead scope evolution, renewals, and growth planning conversations
  • Partner with agency leadership on new business opportunities related to digital and social expertise

  Knowledge, Skills & Abilities

  • Deep expertise in digital and social media strategy across major platforms
  • Strong understanding of music marketing, fan engagement ecosystems, and cultural programming
  • Proven ability to connect creative output to measurable business results
  • Executive-level communication and presentation skills
  • Strong commercial acumen with experience managing scopes and profitability
  • Ability to lead cross-functional teams in fast-paced, culturally driven environments
  • Strategic thinker who balances long-term brand building with real-time cultural relevance

Minimum Qualifications:

• 12+ years of experience in digital, social, or integrated account leadership roles
• Demonstrated success leading digital-first client relationships within an agency environment
• Proven experience advising senior stakeholders on social and digital transformation
• Strong track record of managing and growing high-value accounts
• Experience mentoring and developing senior account team members

The pay range for this position is $200,000 - 250,000 per year. This position is also eligible for benefits and discretionary bonus.