Who we are & what we do:

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.

Growth is the defining characteristic of successful organizations, and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits above the industry average. We deliver:

• Data strategy, harmonization, and visualization.
• Advanced analytics and modeling, including MMM, attribution and unified measurement, testing, segmentation, behavioral sciences, choice analytics, simulation, war gaming, and forecasting.
• High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking, and activation planning.

At Gain Theory, we love accelerating growth for ambitious brands and people. As a Gain Theorist, you will need to demonstrate behaviors that support our values.

Our values are: Be Curious, Be Positive, Act with Consideration, and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value

The Role: What will I do?

As a Client Success Intern, you will be an integral part of the Gain Theory client-facing team, supporting our account management and client services squads. Working closely with your manager, you will engage with some of the top brands in the world, helping to ensure their success and satisfaction with Gain Theory's solutions. You will contribute to managing client relationships, understanding their business objectives, and facilitating seamless communication. This role offers the opportunity to gain hands-on experience in client management, support strategic initiatives, and help innovate client engagement processes.

The Client Success Intern will support various aspects of the client journey, including preparing client communications, such as preparing client presentations, assisting with performance reporting, coordinating internal and external stakeholders, and documenting client needs and feedback. They will contribute to ensuring high levels of client satisfaction by helping to proactively address challenges and support the delivery of value. This person will also assist with quality assurance of client deliverables and presentations. The intern will work with their manager to coordinate communications with client and agency contacts, ensuring smooth information flow.

Our client success teams collaborate closely with our analytics and data experts to ensure our solutions consistently meet and exceed client expectations, driving impactful and data-informed decision-making. We believe that consumer privacy, client confidentiality, brand growth, and user experience are essential to performance, and we strive to deliver an exceptional client experience at every touchpoint.

Qualifications

• Pursuing or recently completed a Bachelor's or Master's degree in Business, Marketing, Communications, Economics, or a related field.
• Familiarity with client relationship management principles or customer service best practices.
• Knowledge of quality assurance processes for client-facing materials and reports.

Required skillsets:

• Strong written and verbal communication.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
• Organisational skills and exceptional attention to detail.

Nice to have skillsets:

• An understanding of the marketing and advertising ecosystem (e.g., media strategy, client-agency relationships).
• Working knowledge of key business metrics and how they relate to client success.
• Strong analytical thinking and problem-solving skills.
• Experience supporting client presentations or reporting.
• Project management skills, including planning tasks, managing timelines, and coordinating with multiple stakeholders.
• Organised, detail-oriented, and client-focused.
• Excellent written, verbal, and presentation skills.
• English proficiency.

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset, our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

About Gain Theory
Gain Theory is part of WPP, a creative transformation company that uses the power of creativity to build better futures for its people, planet, clients, and communities.

Gain Theory is a global marketing effectiveness consultancy, that uses data and analytics to deliver successful business outcomes for clients. Our vision is to inspire marketing excellence by helping marketers focus on the right data, not ‘big data’, and asking and answering the questions that drive business value. We pair consultancy and technology to foster a data-informed culture that helps to drive sustainable business growth.

The Role: What will I do?

As a Data Analyst, you will be part of the Gain Theory Data Practice and will be embedded in one of Gain Theory’s client-based squads.  Working with your manager, you will be working on some of the top brands in the world and be hands on with data ranging from media, client specific, Gain Theory specific, sales, and more.  You will work as part of a team to process and organize data in preparation for modeling.  You will be challenged and have the opportunity to help innovate and automate.

The Data Analyst is expected to make use of data processing techniques including SQL and ETL to handle the data. They will also utilize our internal data automation tools to ensure data pipelines, which clean and transform data, are executed effectively. This person will also run robust data QA processes.  The quality of our data is the lifeblood of our work.  Additionally, the Data Analyst will work with their manager on coordinating client and agency contacts around the continued flow of data from relevant data sources. The role will also interact with the wider data community within Gain Theory, especially with members of the Data Centre or Excellence (DCOE) to share best practice, and both provide and receive support.

Our teams bring together cutting-edge data engineering, advanced analytics, unified measurement products and enterprise scalable engineering to build products that will shape the next decade of faster, smarter, data-informed decision-making. We believe that consumer privacy, client confidentiality, brand growth, and user experience are essential to performance.

Qualifications

• Degree in Computer Science, Data Science, Data Engineering, Information Science, Business Intelligence or related quantitative field
• Familiar with standard data processing tools/concepts (e.g. SQL, NoSQL ETL)
• Knowledge of QA processes
• Required skillsets: SQL, Excel & ETL

Nice to have skillsets:

• Snowflake, Python, GIT, Cloud Compute/Storage (Azure or AWS)
• Experience with the advertising ecosystem (e.g. ad trafficking, Ad servers, DSPs, Media Strategy and Activation, etc.)
• Working knowledge of appropriate metrics, measurement, and reporting.
• Experience with DBT is valuable but not required
• Project management skills including planning tasks and deliverables, managing timelines and risks, and overseeing simultaneous projects
• Organized, detail-oriented, QA-focused
• Excellent written, verbal, and presentation skills
• English proficiency

Values and Behaviours

Joining Gain Theory means joining a group of people who live, breathe and behave by our values:

•  Be Curious: continuously asking, understanding, learning, and developing.
•  Be Positive: approaching everything we do with a positive mindset and making positive impact on each other.
•  Act with Consideration: seeing things from someone else’s perspective; respecting and embracing diverse thinking.
•  Make it Better: continuous improvement and stretching our abilities, being honest with ourselves and each other.

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset, our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.