The General Manager oversees, plans, and manages the day-to-day operations of properties in their portfolio. They are responsible for managing all on-site compliance activities and for the overall performance of the portfolio, which includes direct oversight of the marketing program and financial performance. 

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA) and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex wide arrears and litigation cases. 

• Attend monthly arrears meeting. 

• Documents lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. Alerting staff of move ins, move outs, any emergencies. 

• Supervises, directs, and monitors the preventive, routine and emergency maintenance/repairs and is compliant with all regulations.  

• Consistently works to clear HPD (Housing Preservation and Development), ECB, DOB violations. 

• Coordinates vendor bids and contractor quotes. 

• Conducts and documents unit inspections. 

• Conduct bi-annual walk throughs with Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Attend weekly construction meeting. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with construction team on avoiding violations, inspections, necessary access. 

• Prepare monthly financial cover sheet. 

• Attending monthly financial catch-up meeting and monitoring budgets. 

• Performs other related duties as required. 

Benefits: 

• Generous employer contribution for Medical Insurance through Meritain Health.

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) (Certified Professional of Occupancy) certification.  

• Bachelor's degree preferred. 

• Flexible, outgoing, authentic, and confident personality 

• Ability to thrive in an informal, yet fast-paced environment 

• Entrepreneurial spirit 

• Promoting opportunities in the company and assisting in building the team.  

• EIV experience. 

• Yardi experience preferred. 

• TCS certification for tax credit properties. 

• Able to effectively communicate with a range of people and personalities.  

• Proficient in Microsoft Office Suite. 

• Demonstrated ability to build relationships with staff members and the community. 

• Ability to multi-task and meet tight deadlines. 

• Takes a proactive approach to anticipating and preventing problems. When a problem occurs, define those problems, investigate obstacles, gather relevant information, decide whether solving the problem should be a group decision, generate and analyze alternate solutions and arrive at a workable solution. 

• Prioritizes tasks and manages time to ensure that deadlines are met. Achieves results within established timelines. Recognizes opportunities and initiates actions to capitalize on them. Looks for new and productive ways to make an impact. 

The Resident Services Coordinator provides support and referral services to a population of residents in subsidized multifamily properties. They will monitor the residents’ living conditions, the needs, and the services they are receiving. The Resident Service Coordinator will coordinate programs and services to help residents maintain and improve their quality of life and track their impact and effectiveness.  

RESPONSIBILITIES: 

• Work collaboratively with residents to survey their interests in programming and related activities.  

• Host quarterly meetings with residents. 

• Develop an outcomes-based work plan for the community. 

• Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors. 

• Create a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events. 

• Provide direct case management support to prevent evictions, utility cut-offs, and to help ensure food security and health. 

• Help facilitate voter registration drives. 

• Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes. 

• Work as a liaison between Community Managers and residents to ensure resident preparedness for annual recertifications. Will help residents identify important paperwork for annual recertifications. 

• Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues. 

• Provide crisis intervention support. 

• Provide fundraising support for grants, special events, and campaigns. 

• Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas. 

• Develop and execute or facilitate family development and parenting events for all populations. 

• Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements. 

• Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home. 

• Coordinate non-profit partners and community organizations programming on site or offsite 

• Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events. 

• Serve as resident liaison for community meetings and social services, programs, and events. 

• Identify issues and opportunities ongoing to better serve residents and support Fairstead’s mission. 

• Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events. 

• Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state, and federal guidelines. 

• Maintain a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance. 

• Maintain consistent documentation of program activities, case management notes, and reports 

• Perform other related duties as required. 

BENEFITS: 

•  Generous employer contribution for Medical Insurance through Meritain Health. 
• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Bachelor’s degree in liberal arts, social work, or related field; preferred.  

• LMSW preferred but not required. AmeriCorps and VISTA experience welcomed. 

• Demonstrated volunteer and community experience. 

• Bilingual in Spanish and English preferred. 

• Positive outgoing attitude and excellent customer service skills. 

• Proficient listener with excellent interpersonal skills, including tact and diplomacy. 

• Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems like Family Metrics and Yardi. 

• Able to effectively present information and respond to questions from management, vendors, and associates. 

• Adhere to tight deadlines and quick turnaround for deliverables. 

• Ability to work collaboratively in a dynamic environment where adaptability is imperative. 

• Strong written and oral skills. 

• Accurate with a strong attention to detail.