Important Information 

Location: Costa Rica

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Bolivia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Colombia

Work Mode: Hybrid 

Job Summary 

As a Mid DevOps Tools Engineer (141801671), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Administer, maintain, and optimize DevOps and ALM tools such as Jira, Confluence, GitLab, Perforce, and Code Collaborator
• Provide technical support, troubleshoot complex issues, and perform root cause analysis across development and CI/CD platforms
• Manage system configurations, upgrades, backups, security controls, and ensure high availability and performance
• Define governance standards and collaborate with teams to improve workflows, integrations, and DevOps best practices

Qualifications and Skills 

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 3–5 years of experience supporting or administering DevOps or ALM tools
• Hands-on experience with tools such as Jira, Confluence, GitLab, Perforce, or similar platforms
• Strong knowledge of Linux administration and shell scripting
• Working knowledge of databases such as PostgreSQL or MySQL including queries and backups
• Familiarity with CI/CD pipelines, source control management, and DevOps practices
• Understanding of networking concepts such as TLS, proxies, and firewalls
• Experience managing user access, permissions, and security configurations
• Strong problem-solving and troubleshooting skills in complex environments
• Good communication and collaboration skills to support cross-functional teams

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a highly skilled DevOps Tools Support Engineer to administer, support, and enhance our internal engineering platforms—Atlassian Jira, Atlassian Confluence, GitLab, Perforce and Code Collaborator. The ideal candidate will ensure these systems are secure, stable, scalable, and well‑integrated across the enterprise, while providing technical support to development, QA, and IT teams.

Responsibilities and Duties

• Administer and maintain Jira Software Management, including workflows, schemes, custom fields, dashboards, and automations;
• Manage Confluence spaces, permissions, templates, macros, and indexing;
• Configure and maintain GitLab projects, groups, runners, CI/CD pipelines, branch protection rules, and access policies;
• Support and administer Perforce, including depots, streams, protections, checkpoints, replicas, and storage optimization;
• Manage Code Collaborator review workflows, SCM integrations, and user access;
• Provide support for all platforms; resolve complex issues related to authentication, permissions, workflows, pipelines, or repository performance;
• Handle incident response, root cause analysis (RCA), and preventive actions;
• Coordinate with vendors (Atlassian, GitLab, Perforce, SmartBear) for escalations when required;
• Enforce SSO access control, and audit logging across all tools. Manage SSL/TLS certificates, keystores, and renewal cycles;
• Ensure adherence to organizational security and compliance standards;
• Plan, execute, and document version upgrades, backup/restore tests, and system migrations;
• Conduct post‑upgrade validation, performance checks, and regression testing;
• Maintain high availability, reliability, and performance tuning for all services;
• Maintain system architecture diagrams, runbooks, SOPs, and knowledge base articles;
• Define governance standards for project structure, branching models, permissions, and naming conventions;
• Educate teams on best practices and tool usage.

Essential Skills

• Experience supporting or administering DevOps/ALM platforms;
• Strong hands‑on experience with at least four tools from Jira, Confluence, GitLab, Perforce, Code Collaborator;
• Proficiency in Linux administration, shell scripting, and basic networking (TLS, proxies, firewalls);
• Working knowledge of PostgreSQL/MySQL (queries, backups, connection tuning);
• Familiarity with CI/CD concepts, SCM workflows, and DevOps pipelines.

Highly Desirable Skills

• Knowledge of GitLab runner autoscaling or Kubernetes‑based runners;
• Perforce proxy/broker configuration and large‑binary workflow optimization;
• Exposure to compliance frameworks (SOC2, ISO27001, ITGC);
• Experience migrating from legacy tools (e.g., Code Collaborator → modern review platforms).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

As a Senior Platform Engineer, you will own and evolve the foundational platform services that power critical business workflows across the client's engineering organization. You will work inside a Platform team supporting hundreds of engineers and leading the design and delivery of high-reliability distributed systems — spanning communications delivery infrastructure (Email, SMS), workflow orchestration, and observability. In this role, you collaborate closely with SRE, DevEx, and product engineering teams to raise the bar on   reliability, developer experience, and operational excellence across shared infrastructure. This is a high-ownership role where you shape not just the code but the practices and standards the broader engineering organization builds on.

Responsibilities and Duties

• Design, implement, and maintain shared platform services including Email and SMS delivery pipelines, distributed workflow orchestration, and supporting cloud infrastructure;
  
• Drive infrastructure modernization efforts — migrating legacy architectures to resilient, observable workflow platforms;
  
• Instrument services with customer-centric observability (metrics, monitors, dashboards);
  
• Author and execute implementation plans spanning multiple repositories and teams, defining rollout, rollback, and decommissioning procedures;
  
• Collaborate with SRE and Infra teams for the initiatives’ goal achievement, platform reliability and operational standards;
  
• Contribute to cross-team RFC reviews, architecture discussions, and standards that shape how shared services are built;
  
• Leverage AI-assisted development tools and evaluate LLM-backed internal tooling to reduce toil and improve engineering workflows;
  
• Create and maintain runbooks, architecture docs, and technical guides — you document as you build;
  
• Mentor engineers on distributed systems patterns, workflow engine design, and observability best practices.
  
   

Essential Skills

• Back-end engineering experience in Go or Ruby, with a polyglot mindset and comfort picking up new languages;
  
• Hands-on experience with distributed workflow systems such as Temporal, AWS Step Functions, or similar orchestration platforms;
  
• Experience designing observability pipelines — metrics, monitors, and alerting — using Datadog, CloudWatch, or equivalent;
  
• Solid understanding of asynchronous messaging patterns (SQS, Kafka, RabbitMQ) and modernization trade-offs;
  
• Experience with AWS and Infrastructure as Code (Terraform), managing queues, compute, and storage resources;
  
• Demonstrated ability to design safe, gradual rollout strategies using feature flags with well-defined rollback criteria;
  
• Strong systems thinking — identifying failure modes, analyzing trade-offs, and taking end-to-end ownership of outcomes;
  
• Excellent written communication for proposals, RFCs, and runbooks; strong bias for measurable outcomes in agile teams.
  
  

Highly Desirable Skills

• Experience with Kubernetes service operations, including container orchestration, ingress, and deployment management;
  
• Familiarity with CI/CD systems (GitHub Actions preferred) and improving build and deployment pipelines;
  
• Experience building or integrating AI/LLM capabilities into internal tooling or developer workflows;
  
• Familiarity with LLM proxy infrastructure and AI service reliability patterns;
  
• Background in communications infrastructure — Email/SMS pipelines, webhook processing, or provider integrations;
  
• Prior work on on-call tooling, incident response workflows, or SRE practices in high-availability environments;
  
• Experience with feature management systems (LaunchDarkly, Split, or similar).

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

The objective of this role is to contribute to the development of a scalable and high‑performance Voice platform by building production‑ready VoIP solutions, addressing complex technical challenges, and optimizing real‑time communication pipelines. The position focuses on SIP‑based systems, FreeSwitch integration, and backend service development, while collaborating with DevOps teams to deploy and operate solutions in AWS and ensuring code quality through reviews, architecture discussions, and documentation.  

Responsibilities and Duties

• Actively contribute to the codebase by writing production code, prototyping critical components, and resolving complex technical challenges;
• Develop and maintain VoIP solutions for the Voice platform, including SIP signaling, traffic routing, and global scalability;
• Lead the integration and customization of FreeSwitch as a core media server and softswitch platform;
• Develop robust backend services using C, Java, Python, Golang;
• Collaborate with DevOps and infrastructure teams to deploy and maintain solutions on cloud environments (AWS);
• Participate in code reviews, architectural discussions, and technical documentation;
• Investigate and resolve performance bottlenecks in real-time communication pipelines.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

As a Javascript Fullstack developer, you'll be an important part of a collaborative team, working closely with the tech lead and stakeholders, defining and writing components that communicate with multiple services. You'll be responsible for creating performant user interfaces, fetching and handling data efficiently, while collaborating with backend developers to help improve the quality of the server side.

Responsibilities and Duties

• Develop specifications and designs for complex applications or modifying/maintaining complex existing applications;
• Building reusable codes and libraries for future use;
• Optimizing our applications for maximum speed and scalability;
• Analyzing code, requirements, system risks, and software reliability;
• Collaborating with other team members and stakeholders.

Essential Skills

• Experience in web technologies, HTML, CSS, JavaScript, Angular experience versions 4 and up;
• Full stack web development experience;
• Expert knowledge of JavaScript;
• Experience NextJS and NodeJS;
• Extensive HTML/CSS/AJAX/Javascript coding experience;
• Experience with other JS libraries like Angular, React, Electron and other frameworks;
• Experience with AWS amplify.
  

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information  

Location: Brazil 
Job Mode: Full-time  
Work Mode: Work from home

Important Information 

Location: Peru

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a Senior Engineer (.NET/C# and Backend) who brings perspective from working across multiple SaaS companies and engineering environments. They should be able to recognize better patterns when they see them, contribute architectural thinking where it adds value, and help our FTE engineers grow through the quality of their work and collaboration. The ideal candidate executes well and elevates the people around them in the process. 

Responsibilities and Duties

• Contribute to the design and implementation of enterprise SSO integrations using OAuth2, SAML 2.0, and OIDC;
• Support the IDaaS migration from legacy authentication to a modern identity provider, including phased rollout and coexistence period management;
• Implement token flow, session management, and identity federation patterns in a multi-tenant SaaS context;
• Build and improve tenant provisioning workflows including onboarding automation, idempotency, failure handling, and partial state recovery;
• Contribute to multi-tenant data isolation models and tenant lifecycle management;
• Implement and refine RBAC models and data access governance patterns across platform services;
• Contribute to authorization frameworks that enforce data-level security in a multi-tenant environment. 

Essential Skills

• Software engineering experience in enterprise SaaS environments;
• Strong proficiency in .NET / C# for backend development;
• Hands-on experience implementing OAuth2, SAML 2.0, and OIDC in production SaaS environments, including enterprise SSO integrations and identity migrations;
• Proven experience designing or evolving multi-tenant SaaS architectures, including tenant isolation patterns and data access controls at the platform layer;
• Experience with RBAC, authorization frameworks, and data governance in compliance-sensitive environments;
• AWS experience, particularly with services relevant to platform-level operations;
• Demonstrated ability to contribute technical improvements, share patterns, and elevate the engineering quality of the teams they work alongside. 

Highly Desirable Skills

• Python experience, particularly for backend services and operational tooling;
• Familiarity with embedded analytics platforms such as Sisense or equivalent BI tooling;
• Experience with SOC2 compliance requirements and contributing to audit readiness;
• Experience with data processing pipeline development and data store management. 

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We seek experienced high-performing Software Quality Engineers for positions involving quality assurance and test automation for a Private Cloud Platform solution aimed at enabling distributed Edge computing.
You will join a highly skilled team delivering a highly distributed private cloud platform supporting containerized applications in addition to supporting virtual machines and bare metal nodes.

Responsibilities and Duties

• Analyze requirements, create test plans and test cases, execute functional/exploratory tests;
• Automate tests through use of test automation tools and through code development;
  
• Interact with Software Development team in order to complete ticket cycles;
  
• Analyze system and applications and propose test strategy;
  
• Participate in technical discussions with customer;
  
• Coordinate with development team to drive product quality;
  
• Report/Monitor/Verify issues in defect tracking tool (JIRA, Bugzilla, etc);
• Perform regression tests to validate fixes.

Essential Skills

• Experience with Python for testing;
  
• Experience with Kubernetes and containers;
  
• Knowledge of creating scripts using automated testing tools;
• Experience working on Linux platforms.

Highly Desirable Skills

• Experience developing test cases/plans and ability to analyze code to identify root cause of issues;
  
• Experience working with testing tools: Pytest Framework / Cypress;
  
• Experience working in an Agile / Scrum / Kanban environment.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Colombia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a highly skilled and experienced Support Engineer to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java, Linux, SQL. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops, LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA, Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud;
• Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins;
• Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution;
• Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any);
• Must be willing to work in rotational shifts.
  

Highly Desirable Skills

• Having worked in environment supporting 10000+ servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team, prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Costa Rica

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are looking for a skilled Python Developer to join our team, with proven experience in building reliable applications in Azure environments. The ideal candidate will also have hands-on knowledge of Infrastructure as Code and be familiar with core Azure services such as Virtual Networks (VNet), Virtual Machines (VMs), Role-Based Access Control (RBAC). Experience in cloning and deploying services efficiently will be highly valued.
While the primary focus is on Azure, familiarity with AWS is considered a plus.

Important Information 

Location: Bolivia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking an experienced Senior Salesforce Developer with Data Cloud experience to support a strategic initiative focused on reducing customer churn by integrating and enriching customer data across multiple platforms. This role will work closely with the Salesforce Architect, data engineering teams, and cross-functional partners to ingest, unify, and expose data within Salesforce CRM and Salesforce Data 360 (Data Cloud).

Responsibilities and Duties

• Lead end-to-end ingestion and mapping of customer data from Salesforce CRM, Siebel, Azure/Microsoft Fabric, Oracle, and churn model outputs into Salesforce Data 360;
• Design, build, and maintain identity and account unification rules to produce accurate customer matching and golden records;
• Create scalable, repeatable pipelines for ingestion, transformation, mapping, and controlled promotion across environments (including Data 360 data kits);
• Enrich Salesforce CRM records with Data 360 attributes and analytics/model insights (e.g., churn) using related lists, dynamic related lists, and custom UI components;
• Support CRM data strategy during the Siebel-to-Salesforce migration, prioritizing Salesforce CRM as the system of engagement as adoption increases;
• Develop and support APIs and integration services for secure internal consumption of Data 360 and CRM data; partner with architecture/engineering on integration patterns and implement ETL when native connectors don’t meet requirements;
• Monitor and optimize Data 360 credit consumption to balance cost, performance, and SLAs;
• Enable business teams to use enriched customer data for segmentation, activation, and analytics use cases;
• Document processes, standards, and runbooks; contribute to shared enablement resources to drive adoption and operational continuity. 
  

Essential Skills

• Experience with Salesforce development;
• Strong proficiency in: Apex, SOQL/SOSL, Lightning Web Components (LWC), Salesforce core data model, Salesforce APIs (REST/SOAP/Bulk), and integration design patterns;
• Hands-on experience with Data ingestion and harmonization, Identity resolution and unification rules, Data kits and environment promotion, Large-scale data processing;
• Experience connecting Salesforce Data Cloud/Data 360 to external systems (Azure/Microsoft Fabric, Oracle, Siebel, or similar), including when to use native connectors vs. custom integrations;
• Experience with ETL processes and/or tools (e.g., Informatica, MuleSoft, Talend, Databricks);
• Experience working in Agile/Scrum teams;
• Strong technical communication skills, able to translate complex concepts for architects, engineers, business users, and leadership;
• Advanced English to be in contact with customer representative on a daily basis. 

Highly Desirable Skills

• Experience with Salesforce Marketing Cloud, especially data activation and segmentation;
• Experience with Siebel CRM integration and/or data migration;
• Knowledge of telecom customer data, churn analytics, or Customer 360 implementations;
• Familiarity with Azure data engineering and Microsoft Fabric connector limitations;
• Understanding of scalable deployment pipelines and DevOps tooling (Git, CI/CD). 

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: São Paulo
Job Mode: Full-time 
Work Mode: In-Person

Job Summary

We are seeking a experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Bachelor’s degree in computer science, Information Technology, or related field;
• Experience in L3 support or similar roles;
• Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);
• Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
• Proficiency with Linux-based operating system, commands, and utilities;
• Strong ability to debug application issues to identify the underlying root cause;
• Good exposure using AI models in support function;
• Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
• Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc);
• Advanced Unix and scripting (shell/perl)
• Advanced experience on using Git, Jenkins

Highly Desirable Skills

• Experience with AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
• Familiarity with CI/CD pipelines and DevOps practices.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job Summary

We are seeking a highly skilled and motivated Salesforce Service Cloud & Chat Consultant. This role combines deep expertise in Salesforce Service Cloud, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing scalable Salesforce solutions. The ideal candidate is a hands-on problem solver who thrives at the intersection of technical delivery, solution architecture, and client advisory. This role requires strong collaboration skills, the ability to lead conversations with business and technical stakeholders, and a passion for delivering best-in-class customer service experiences. 

Responsibilities and Duties

• Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management;
• Customize & Integrate using Apex, LWC, and platform tools to meet business requirements;
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture;
• Enable DevOps by managing version control, pipelines, and automated deployments with Copado;
• Support & Train users, ensuring adoption, data integrity, security, and compliance;
• Stay Current with Salesforce releases and emerging capabilities.
  

Essential Skills

• Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts;
• Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies;
• Hands-on experience with Copado or equivalent Salesforce DevOps platforms;
• Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred;
• Ability to lead solutioning efforts and provide strategic guidance beyond code delivery. 

Highly Desirable Skills

• Experience with Agentforce, Data Cloud, and other advanced Salesforce products;
• Familiarity with large-scale Salesforce migrations and multi-cloud integrations;
• Ability to work effectively with onshore and offshore teams;
• Prior consulting or partner-side experience with Salesforce delivery.
  

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information 

Location: Peru

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Bolivia

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement end-to-end data ingestion, integration, and mapping solutions into Salesforce Data Cloud (Data 360)
• Build and maintain identity resolution and data unification processes to ensure accurate customer profiles and golden records
• Develop scalable pipelines and integrations between Salesforce and external systems using APIs and ETL tools
• Collaborate with cross-functional teams to enrich CRM data, support migrations, and enable data-driven business use cases

Qualifications and Skills 

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Costa Rica 

Work Mode: Hybrid

Job Summary 

As a Senior Salesforce Data Cloud Developer (139975001), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Design and implement data ingestion and integration processes to unify customer data from multiple platforms into Salesforce Data Cloud
• Develop and maintain identity resolution and account unification rules to create accurate customer profiles and golden records
• Build scalable pipelines for data ingestion, transformation, and environment promotion while ensuring data quality and governance
• Collaborate with architects, data engineers, and business teams to enable data-driven insights and improve customer engagement strategies

Qualifications and skills

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Responsibilities and Duties