About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Ratings & Reviews 

Emplifi’s Ratings & Reviews platform helps brands collect and showcase customer feedback to build trust and boost conversions. Its Speedflex™ widgets load 85% faster and support a range of review types, including visual content and Q&A. The platform simplifies review collection and integrates easily across email, SMS, apps, and loyalty programs. With customizable designs, strong moderation tools, and deep analytics, businesses can manage reviews effectively and gain insights into customer sentiment.

About the Role

As a Software Engineer you will play a vital role in building and maintaining applications and back-end services of the Rating and Reviews (R&R) product within the Social Commerce group. We are looking for someone with prior Engineering experience, ideally within the E-commerce and SaaS space.

The Software Engineer’s primary focus will be on web services, mostly built with Java. Scalability and quality of performance will be of utmost importance, as we continue to scale and integrate our services into the broader Emplifi Suite.

This role will require a deep technical understanding of our system and products to effectively execute, while providing insightful product and user focused decision making when needed. They will work closely with Design, Product, and DevOps to develop and maintain our embedded content galleries, as well as our management dashboard used by hundreds of major brands across the world.

What You’ll Do Here

• Work closely with designers, PMs, and engineers to tackle challenging problems in the Collect, manage, and display high-quality product reviews, Q&As, checkout comments, and seller ratings that drive conversions and engagement at the point of purchase from start to finish
• Collaborate and extend projects across a variety of R&R services, including scalable back-end APIs, embedded widgets, integrations with e-commerce platforms, email and sms providers, etc.
• Consistently challenge and influence the direction of our product offerings with confidence through both technical and user-focused thinking
• Architect and develop high-performance, highly available, and secure software solutions that scale to millions of users, leveraging your full-stack expertise to drive continuous innovation and efficiency
• Communicate effectively with product management, design teams, architects, and other development and technical teams to ensure our customers receive maximum value from our product offerings
• Apply your infrastructure and scripting knowledge to support team-wide DevOps initiatives and engineer enablement work
• Take ownership of system reliability by diagnosing and resolving bugs and issues that emerge from real-world usage and customer interactions, ensuring a seamless user experience
• Use your experience to expand engineering best practices, documentation, and other key processes for our growing team

What You’ll Bring to Us

• Developer who enjoys technical challenges and is eager to learn and explore various technologies in full-stack development
• Solid JEE foundation, Experience with Groovy, Grails or Spring Boot
• Experience with event-driven architecture and messaging systems such as Apache Kafka
• Familiarity with search technologies like OpenSearch or Elasticsearch
• Strong skills in SQL, Hibernate, and Spring Core, with experience in relational databases, familiarity with NoSQL data stores is a plus
• Strong knowledge of web standards and advanced front-end technologies, including JavaScript, React.js, jQuery, or other frameworks like Bootstrap or Angular
• Experience with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento would be a plus
• Experience with microservices architecture
• Experienced in Agile project frameworks and familiar with work management tools such as Jira
• Very proactive approach to solving problems
• Excellent communication skills, written and verbal
• Ability to write documentation clearly and concisely, and to communicate well with non-IT personnel

What We Offer 

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Multisport card
• Maternity and Parental Benefit
• Internal tech talks, Udemy courses and workshops 
• Meetups & conferences 
• Possibility to work from offices in Prague (Karlin), Brno 
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. 

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Reporting and Analytics Team

We're a group of enthusiastic business analysts, data analysts and engineers, and Salesforce developers. We also have a team consisting of developers taking care of our SaaS toolsets. People matter the most. We try to create a culture where people feel productive and creative, can learn and grow, and every voice is heard. 

Projects run on agile methodology, and we tackle interesting problems from anomaly detection, to optimal product setup, retention prediction to analyzing macro market trends using gigabytes of data. Our stack consists of Python, SQL, Tableau, Apache Spark, AWS S3, and PostgreSQL. While code quality matters, what defines us is our ability to combine strong technical solutions with a sharp business mindset.

About the Role

We’re looking for a Senior Business Analyst to be a key driver in our Business Intelligence (BI) function. In this standalone role within our analytics unit, you will serve as a trusted advisor to stakeholders across departments—turning data into actionable insights that guide strategic decisions and optimize performance.

You’ll work closely with our BI Architect (who handles data governance and warehouse ETLs) and use tools like Tableau and PostgreSQL to create meaningful dashboards and data products. You’ll also bring the drive to explore Agentic BI and AI-driven BI self-service. This role is perfect for someone who thrives independently, enjoys working in a collaborative environment, and brings a proactive, consultancy mindset to problem-solving.

What You'll Do Here

• Collaborate with internal stakeholders to explore use cases, uncover opportunities, and provide recommendations
• Lead analysis initiatives to identify trends, gaps, and growth areas—supporting business expansion and strategic planning
• Design and build optimized data models and visualizations in Tableau that empower teams to make informed decisions
• Utilize the latest Tableau Cloud and Salesforce capabilities, including Tableau Next, to deliver and explore AI-powered, real-time insights
• Drive initiatives to further enable BI at Emplifi through AI
• Translate business requirements into clear data solutions and ensure high-quality execution across dashboards and reports
• Own project management responsibilities, including communication, timelines, and expectation-setting
• Provide data consultancy and training to non-technical stakeholders, enhancing data literacy across the organization

What You’ll Bring To Us

• 3+ years of experience in data analytics, BI reporting, or related fields
• Proven expertise in SQL and a strong understanding of relational databases
• Hands-on experience building complex dashboards in Tableau (or similar BI tools)
• Ability to navigate ambiguity, quickly understand business needs, and translate them into data solutions
• Excellent communication and presentation skills with experience supporting cross-functional stakeholders
• Proactive, self-driven mindset with a consultancy approach to internal partnerships
• Demonstrated curiosity and experience in leveraging AI to improve efficiency and/or scale analytics
• Experience with agile methodologies
• Fluency in English and experience working in global/multicultural environments

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Multisport card
• Maternity and Parental Benefit
• Possibility to work from offices in Prague (Karlin), Brno (Impact Hub), Pilsen (Roudná)
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Reporting and Analytics Team

We're a group of enthusiastic business analysts, data analysts, engineers, and Salesforce developers. We also have a team consisting of developers taking care of our SaaS toolsets. People matter the most. We try to create a culture where people feel productive and creative, can learn and grow, and every voice is heard. 

Projects run on agile methodology, and we tackle interesting problems from anomaly detection, to optimal product setup, retention prediction to analyzing macro market trends using gigabytes of data. Our stack consists of Python, SQL, Tableau, Apache Spark, AWS S3, and PostgreSQL. We also manage Salesforce (both marketing and sales processes).  While code quality matters, what defines us is our ability to combine strong technical solutions with a sharp business mindset.

About the Role

At Emplifi, data is more than numbers—it’s insight, innovation, and impact. As our Data Analyst, you’ll be at the forefront of shaping business and product decisions across the organization. We are looking for someone with natural curiosity, strong independence, and a deep sense of accountability—someone who thrives on discovering the "why" behind the data and who is motivated to deliver meaningful outcomes. You’ll uncover trends in the social media landscape that feed into global publications, deliver actionable insights that power our strategy, and support client success through fast, accurate data exports.

In this dynamic role, you'll also support Sales enablement and pipeline building, while mastering powerful technologies like Python, Databricks, PySpark, S3, and Airflow. You’ll work with terabytes of data in our evolving Data Lake, all within a collaborative and flexible Agile (SCRUM) environment where experimentation is encouraged and learning never stops.

What you'll Do Here

On-Demand Insights

• Support cross-functional stakeholders—including Management, Marketing, Sales, and Product—with timely, high-impact analyses
• Extract insights from large datasets (like TikTok usage) to inform business strategies and delight clients through ad-hoc data exports

Autonomous Insight Generation

• Work independently to define questions, mine data, perform analyses, and present actionable recommendations
• Take initiative to identify new opportunities where data can drive value

Automated Reporting Pipelines

• Build robust, automated ETL processes for recurring reports and dashboards
• Deliver standardized, visually compelling data products that are reliable and ready to use

Go Beyond Analytics

• Tackle complex challenges that blend analytics and data science - like improving product stickiness or identifying risk patterns
• Use tools like ChatGPT and LLMs to enrich data and streamline analysis for internal teams

What You’ll Bring To Us

Must Have Skills

• Advanced skills in Python, especially with libraries like Pandas and NumPy for report automation
• Proficiency in SQL and confident navigating large datasets
• Solid foundation in statistics, including descriptive and inferential techniques (e.g., bootstrapping)
• Fluency in English (spoken & written), with the ability to collaborate across teams and communicate technical insights to non-technical audiences
• A proactive, solution-oriented mindset - you seek out automation opportunities and innovate with emerging tools
• Ability to manage priorities and meet deadlines in a fast-paced Agile environment
• Strong sense of ownership and accountability - you own your outcomes

Your Work Style

• You actively participate in Agile ceremonies and contribute to our SCRUM culture
• You use JIRA for tracking, GIT for versioning, and follow clean, consistent code practices
• You help set the standard for data quality and scalability
• You choose the right tools and tech for each data challenge and are accountable for your deliverables

Additional Tools

• Experience with APIs and PySpark is a plus
• Familiarity with basic Machine Learning concepts such as regression, classification, and clustering
• Experience with Git/GitHub for version control
• Willingness to learn tools like Airflow, Databricks, or Grafana

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Multisport card
• Maternity and Parental Benefit
• Possibility to work from offices in Prague (Karlín), Brno (Impact Hub), Pilsen (Roudná)
• There’s more as well! Speak with us to find out all the details!

About Emplifi

Emplifi is a leading AI-powered social media marketing and customer experience platform, empowering brands to deliver meaningful, connected experiences across digital channels. Recognized as a Leader by renowned analysts and celebrated as a customer favorite, Emplifi provides innovative, data-driven insights and AI-powered tools to help brands optimize social media performance, elevate their influencer marketing strategies, and deliver impactful customer engagement across marketing, commerce, and care.

About the Marketing Team 

Marketing is the centre of creativity at Emplifi. We are a growing department with an attitude of if you can dream it, you can market it. The marketing team drives powerful initiatives that impact how we are seen by the rest of the world, and ultimately engages prospects and customers on a journey with us. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts located across the globe, in addition to collaborating cross-functionally with other teams.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact then you've come to the right place.   

About the Role

We’re looking for a strategic and execution-focused Customer Marketing Manager to drive retention, expansion, and advocacy across Emplifi’s customer base.

In this role will focus on turning satisfied customers into long-term partners and active advocates. You will own programs that increase customer engagement, drive cross-sell and upsell opportunities, and build a strong pipeline of customer proof to support growth.

You will play a critical role in ensuring Emplifi delivers value beyond the product—creating meaningful customer experiences that strengthen relationships and drive measurable business outcomes.

This role can be based in our European Offices in London, Munich or Prague.

What You’ll Do Here

• Work closely with leadership across Marketing, Customer Success, Sales, and Product to drive customer engagement, retention, and expansion across Emplifi’s customer base
• Partner with Product Marketing to develop and execute programs that ensure customers are realizing value from the platform, increasing adoption and long-term retention
• Drive campaigns and initiatives that support cross-sell and upsell opportunities, partnering with Sales and Customer Success to identify and activate expansion opportunities
• Drive reuse of demand generation campaigns and assets for customer audiences, tailoring messaging to support retention and expansion
• Scale Emplifi’s customer advocacy program, including case studies, testimonials, reviews, and reference management
• Identify, engage, and nurture customer champions, turning satisfied customers into active advocates and contributors
• Drive creative and engaging customer marketing activities across regions, balancing global consistency with local relevance
• Research, plan, and manage customer engagement programs, including webinars, roundtables, and virtual and in-person events
• Establish and run customer advisory boards in partnership with Product and Customer Success to ensure customer feedback informs product direction
• Support the strategy and execution of customer-focused events, including Emplifi’s user conference and regional activations
• Identify and engage third-party experts, partners, and customers to strengthen credibility and deepen relationships
• Manage program execution end-to-end, including logistics, vendors, and budgets, ensuring high-quality delivery across all initiatives

What You’ll Bring to Us

• 3+ years of experience in customer marketing, lifecycle marketing, or related marketing roles in B2B SaaS
• Proven ability to build and execute marketing campaigns to drive customer engagement, retention, and expansion
• An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
• Strong communication skills, both written and verbal
• Experience working cross-functionally with Sales, Customer Success, and Product Marketing
• Comfortable managing multiple programs and stakeholders across regions
• Experience with tools such as Salesforce, Marketo, and customer marketing platforms
• Strong organizational and project management skills
• Experience managing events, campaigns, and customer programs
• Data-driven mindset with the ability to measure and communicate impact
• High-energy, proactive, and execution-oriented

What We Offer

• International and fast-paced environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility 
• Opportunity for professional growth and development 
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Flexible working environment
• Opportunity to use English on a daily basis
• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.