About Easyship:

Easyship is one of the world's leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we've been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia's Best Startup) with offices in London, New York, Hong Kong, and beyond. We're growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we'd love to have you join us.

Who We're Looking For:

Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. Beyond that, we build and execute customised end-to-end shipping solutions for clients worldwide — combining global freight forwarding, last-mile delivery, and everything in between.

Our frontend is how thousands of merchants experience Easyship every day. We're looking for a Senior Frontend Engineer to lead architectural decisions, raise engineering standards, and collaborate cross-functionally to ship experiences that are fast, scalable, and resilient.

At Easyship, we believe the next generation of engineering excellence is defined by the ability to blend deep tech stack expertise with AI-augmented workflows. You aren't just a coder; you are an architect who uses AI (Copilot, Cursor, LLMs) as a force multiplier to deliver high-quality, scalable systems at 2x the speed.

What you additionally need to know: This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00 AM–8:00 PM IST) to support seamless cross-regional execution.

What You'll Be Responsible For:

• Lead the design and implementation of enterprise-level frontend architectures using React.js and TypeScript
• Leverage AI-assisted development tools to accelerate prototyping, debugging, and code generation
• Establish and govern advanced React patterns and best practices to ensure reusability and minimise technical debt
• Collaborate with PMs, designers, and backend architects to translate business goals into scalable technical roadmaps
• Mentor junior and mid-level engineers on architecture, performance, and TypeScript principles
• Drive code quality through rigorous architectural and code reviews
• Optimise performance and scalability (e.g., Micro-Frontends) across devices and network conditions
• Champion adoption of emerging patterns (e.g., Server Components) and continuously improve engineering processes

You Might Be a Good Fit If…

• 10+ years in frontend development, building sophisticated SPAs
• 5+ years with React.js (hooks, context API, advanced state management)
• 5+ years with TypeScript at enterprise scale
• Strong command of HTML5, ES6+, and Vite
• Solid grasp of RESTful APIs, async programming, and Git workflows
• Experience with React Testing Library and Vitest
• Strong communicator who can align cross-functional teams and articulate complex technical concepts
• Nice to have: Next.js / Remix, MUI, AngularJS migration experience, design systems, Tailwind CSS, TanStack Query, open-source contributions

If you're excited about this role but don't meet every requirement, we'd still love to hear from you.

What We Bring to the Table as an Employer:

• Generous remuneration and stock units
• Comprehensive health coverage
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday
• The freedom to 'Work from Anywhere' for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

Don't take it from us, take it from Cristina. One of our longest serving backend engineers.

About Easyship:

Easyship is one of the world's leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we've been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia's Best Startup) with offices in London, New York, Hong Kong, and beyond. We're growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we'd love to have you join us.

Who We're Looking For:

Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. Beyond that, we build and execute customised end-to-end shipping solutions for clients worldwide — combining global freight forwarding, last-mile delivery, and everything in between.

We're looking for a Senior Backend Engineer — Ruby on Rails to build and maintain the back-end of our web applications, including scaling our RESTful API, optimising response times, and creating new products that integrate with our existing platform. Our tech stack is Ruby on Rails, PostgreSQL, Redis / Sidekiq, RabbitMQ, ElasticSearch, Git / GitHub, Docker / K8s / GCP.

At Easyship, we believe the next generation of engineering excellence is defined by the ability to blend deep tech stack expertise with AI-augmented workflows. You aren't just a coder; you are an engineer who uses AI (Copilot, Cursor, LLMs) as a force multiplier to deliver high-quality, scalable systems at 2x the speed.

What you additionally need to know: This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00 AM–8:00 PM IST) to support seamless cross-regional execution.

What You'll Be Responsible For:

• Participate in the entire product life cycle
• Drive the development of new products internally
• Leverage AI-assisted tools to accelerate development, debugging, and code generation
• Work closely with engineering leadership and the product team to establish priorities and manage our technical roadmap
• Provide training and support to internal teams
• Mentor junior developers
• Bring new development ideas to benefit the business and grow your own skills

You Might Be a Good Fit If…

• 7+ years of strong experience with Ruby on Rails and SQL databases
• Strong experience building highly scalable systems
• Writes clean, reusable, and maintainable code
• Ability to hold the team to high standards for security and data privacy practices
• Familiar with Git and Git flow; comfortable with modern project management tools
• Familiarity with containerisation (Docker, Kubernetes) and cloud platforms (GCP, AWS, or Azure)
• A background working in product teams at startups

If you're excited about this role but don't meet every requirement, we'd still love to hear from you.

What We Bring to the Table as an Employer:

• Generous remuneration and stock units
• Comprehensive health coverage
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday
• The freedom to 'Work from Anywhere' for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

Don't take it from us, take it from Cristina. One of our longest serving backend engineers.

About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we’d love to have you join us.

About the role:

As a Senior Analyst, you will join a lean and fast-moving data team where you thrive on solving ambiguous business problems, driving clarity from complexity. You will go beyond reporting to elevate the organization’s analytics capability. You don’t just build robust dashboards and ensure data accuracy, you interpret complex datasets, uncover insights, and turn them into actionable recommendations for business teams.

By partnering closely with stakeholders, you help uncover the why behind the numbers and guide data-informed decisions through clear and compelling storytelling. You are also curious about leveraging AI-driven approaches and modern data stack tools to enhance workflows, unlock deeper insights, and propose innovative solutions that weren’t possible before.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00AM–8:00PM IST) to support seamless cross-regional execution.

What would be you be responsible for:

1. Dashboard/Reporting Strategy & Ownership:

• Create new dashboards (e.g., KPI, operational metrics) using BI tools.
• Troubleshoot and refine existing dashboards to ensure accuracy and relevancy.
• Improve dashboards to provide not just data, but context and guidance.

2. Analytics & Insights:

• Go beyond reporting by analyzing performance trends, diagnosing root causes, and surfacing actionable recommendations

3. Data Accuracy & Quality Control

• Regularly audit dashboards and sources; identify discrepancies and fix them
• Collaborate with data engineering teams to ensure the underlying data pipelines are robust.

4. Stakeholder Partnership

• Gather requirements for new dashboards or analysis needs
• Present insights and ensure end-users understand how to interpret numbers
• Serve as a trusted advisor to business teams, understanding their challenges and proactively proposing data-driven solutions.

5. Storytelling with Data: 

• Translate complex analyses into clear, engaging narratives that drive decision-making at all levels.

6. Continuous Improvement and Leveraging AI

• Stay updated on BI best practices and suggest improvements or new features
• Continuously learn advanced SQL, BI, and emerging AI capabilities to expand the team’s analytical toolkit.
• Experiment with automation (e.g., AI-driven data quality checks, report generation) to free up time for higher-value analysis.

You Might Be a Good Fit If…

1. Experience

• You have 3+ years experience as a data analyst/ business analyst/product analyst/ BI analyst or similar roles, ideally in SaaS, logistics, or e-commerce
• You have experience working with finance teams (e.g., revenue, cost, or profitability analysis) is preferred.

2. Technical Skills

• You have advanced SQL proficiency, comfortable working with large, complex datasets.
• You have expertise with BI tools (Looker); able to design intuitive, high-impact dashboards.
• you have strong Excel/Google Sheets capabilities for quick analyses.

3. Analytical & Problem-Solving

• You can translate ambiguous business problems into structured analyses.
• You can distill data into insights, not just outputs.
• You can connect findings directly to business drivers and opportunities.

4. Storytelling & Communication

• You can craft narratives that make data approachable for non-technical audiences.
• You can build trust with stakeholders by linking insights to decisions and outcomes.
• You have strong presentation skills: can influence leaders with clarity and confidence.

5. Mindset

• You are curious, proactive, and commercially aware.
• You can balance detail orientation with big-picture thinking.

What we bring to the table as an employer:

• Generous remuneration and stock units
• Comprehensive health coverage 
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and pantry full of wholesome snacks to keep you fuelled through the workday
• The freedom to ‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

How did the story of Easyship start? Find out below.

About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we’d love to have you join us.

Who We’re Looking For:

Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. Beyond that, we also build and execute customized end-to-end shipping solutions for clients worldwide. These Logistics solutions can combine a number of partners and services, from global freight forwarding services to last-mile delivery.
We’re looking for an experienced project manager with good knowledge of ecommerce shipping, warehousing & fulfilment to oversee the delivery of these projects for our clients. Own part of the Easyship product by defining solutions in line with the product vision and strategy, coordinating with the design and engineering teams, in order to constantly create value for our users.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00AM–8:00PM IST) to support seamless cross-regional execution.

What would be you be responsible for:

• Contributing to defining and shaping the product roadmap for Easyship’s warehouse software, managing priorities from discovery to release and post-release.
• Supporting roadmaps that maximize business opportunities and align with Easyship's strategic goals.
• Leveraging ROI assessment methodologies to prioritize your roadmap.
• Managing delivery of features from idea to release, and measuring their success.
• Working collaboratively with global teams in various functional areas such as design, data analytics, engineering, logistics, warehouse operations and support to deliver quality products.
• Gaining a deep understanding of our warehouse operations, their needs, and improve efficiency ultimately supporting profitability outcomes.
• Staying informed about market dynamics and competitor activities to help Easyship maintain a competitive edge.

You Might Be a Good Fit If…

• You have 4+ years of Product Management experience, preferably in a supply chain/logistics heavy environment.
• You have understanding and experience with warehouse operations and shipping logistics.
• You have experience working in a metrics-driven environment.
• You have demonstrated ability to identify and prioritize between different opportunities, with a rationale for these decisions.
• A “Data-First” approach and strong analytical skills.
• You are skilled in influencing and collaborating with distributed global teams.
• You have excellent organizational, verbal, and written communication skills.
• You possess resourcefulness, resilience, self-motivation, and ability to thrive in an entrepreneurial, team-based environment with high expectations.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.

What we bring to the table as an employer:

• Generous remuneration and stock units
• Comprehensive health coverage 
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and pantry full of wholesome snacks to keep you fuelled through the workday
• The freedom to ‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

How did the story of Easyship start? Find out below.

About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we’d love to have you join us.

Who We’re Looking For:

We are seeking L2 Support Specialists to serve our client support operations. In this critical, expert-led role, you will provide "white-glove" service to our most valued clients while acting as the bridge between frontline support and L3.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless cross-regional execution.

What would be you be responsible for:

1. Incident Management & Client Advocacy

• Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs.
• End-to-End Ownership: Own the full lifecycle of complex issues—from initial acknowledgement and investigation to client communication and final closure.
• Expectation Management: proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability.
• White-Glove Communication: Serve as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free public replies for clients.

2. Technical Investigation & Debugging

• Deep-Dive Analysis: Conduct comprehensive investigations into system behaviour, utilising browser developer tools (e.g., Chrome Inspect) and log analysis to identify root causes.
• API Troubleshooting: Analyse API logs and webhook payloads to pinpoint failure points in data transmission or integration logic.

3. Workflow, Escalation & Documentation

• Escalation Management: Resolve issues independently whenever possible.
• System Integrity: Maintain synchronisation between Zendesk (client-facing) and JIRA (engineering) to ensure transparent status updates.
• Knowledge Sharing: Proactively document troubleshooting guides, common issues, and RCAs (Root Cause Analyses) in Confluence to upskill the wider team.
• Shift Handoffs: Ensure seamless continuity by thoroughly documenting findings and next steps in internal ticket notes before ending a shift.

You Might Be a Good Fit If…

1. You have a sound technical background in the following areas-

• API Mastery: In-depth understanding of RESTful APIs, including the ability to read and manipulate JSON requests/responses and debug webhook failures.
• Ticketing Systems: Operational fluency in Zendesk and JIRA (or similar enterprise-grade service management tools).

2. You have the required Soft Skills-

• Communication: Exceptional written and verbal English skills. 
• Problem-Solving: A logical, investigative mindset that seeks the "why" behind an error, not just the "fix."
• Resilience: Comfortable working in a fast-paced, rotational shift environment (24/5 model) and managing high-severity incidents under pressure.

Bonus Points If…

• You preferably have a Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Prior experience in SaaS or E-commerce logistics support.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.

What we bring to the table as an employer:

• Generous remuneration and stock units
• Comprehensive health coverage 
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday
• The freedom to‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

How did the story of Easyship start? Find out below.

About Easyship:

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the "black box" of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single "mission control" for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you're ready to solve complex problems at scale, we’d love to have you join us.

Who We’re Looking For:

Our API is the foundation of how partners, platforms, and developers integrate with us, and we’re looking for an API Product Manager to own and scale our developer platform.

This role is about more than shipping endpoints. You’ll define the vision for Easyship’s API ecosystem, drive adoption through world-class developer experience, and champion API-first thinking across the business. We’re looking for someone who thrives in technical depth, thinks in systems, and measures success through real usage, fast integrations, and partner impact.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00 AM–8:00 PM IST) to support seamless cross-regional execution.

What would be you be responsible for::

• Own and drive the product roadmap for Easyship's API and developer platform, managing priorities from discovery through release and iteration.
• Define the strategic vision for Easyship's platform and API ecosystem, ensuring alignment with company goals and market opportunities.
• Leverage ROI assessment methodologies and usage analytics to prioritise API enhancements, new endpoints, and developer tooling investments.
• Lead delivery of API features and developer experience improvements from ideation to release, establishing and tracking success metrics including adoption, integration speed, and developer satisfaction.
• Partner with engineering, design, marketing, partnerships, and solutions engineering to deliver a best-in-class developer experience.
• Develop deep expertise in our integration partners' needs, from enterprise platforms to independent developers, and translate insights into product improvements that drive partner acquisition and retention.
• Champion API-first thinking across the organisation, ensuring internal and external products maintain consistency.
• Monitor the competitive landscape Easyship's position as a leading logistics API platform.

You Might Be a Good Fit If…

• You have 5-7 years of Product Management experience, with at least 2 years focused on API products, developer platforms, or technical integrations.
• You have strong technical foundation with the ability to engage credibly with engineering teams on API design, architecture decisions, and technical trade-offs.
• You have experience with API documentation tools, developer portals, and SDK/integration development workflows.
• You have a proven track record of launching and scaling developer-facing products with measurable adoption outcomes.
• You have an understanding of logistics, eCommerce, or supply chain domains is a strong plus.
• You have an understanding of Low-Code/No-Code best practises is a strong plus
• You are a data-driven decision maker with strong analytical skills and comfort with usage metrics, funnel analysis, and developer NPS.
• You have excellent communication skills with the ability to translate technical concepts for business stakeholders and business requirements for engineering teams.

What we bring to the table as an employer:

• Generous remuneration and stock units
• Comprehensive health coverage 
• We reimburse gym and wellness expenses so you can invest in your health
• Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday
• The freedom to‘Work from Anywhere’ for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law

How did the story of Easyship start? Find out below.