Role Summary: 

The Regional Director, Patient Access and Education plays a critical leadership role within Dyne’s Patient Access and Education organization, owning regional execution of Dyne’s field‑based patient services strategy. This leader guides and develops a regional team of Nurse Case Managers, ensuring patients, caregivers, and healthcare providers receive seamless, compassionate, and compliant support throughout the treatment journey.

The Regional Director, Patient Access and Education partners closely with Payer Account Management, Hub Operations, Specialty Pharmacy, Medical Affairs, and Commercial field leadership to enable effective patient onboarding, prior authorization and access support, infusion education and coordination, and post‑prescribing support. This role drives operational excellence across the care team while maintaining a strong focus on patient experience, access, and ethical conduct.

This position is central to translating Dyne’s patient‑centric vision into consistent, high‑quality regional field execution and offers the opportunity to directly impact the experience of patients and families navigating complex rare disease treatment journeys.

This is a full-time, US field-based position.

 
Primary Responsibilities: 

• Leads, coaches, and develops a regional team of field‑based Nurse Case Managers, fostering a high‑performing, patient‑centric culture.
• Sets regional standards, priorities, and expectations for patient access and education delivery.
• Owns talent management including hiring, onboarding, performance management, development planning, and succession readiness.
• Owns regional execution of Dyne’s patient access and education strategy across the full patient journey, from onboarding through ongoing therapy support.
• Establishes and optimizes regional processes for coverage determination, prior authorization, appeals, reimbursement navigation, and therapy initiation.
• Ensures effective education and coordination models for infusion providers and infusion nurses supporting Dyne therapies.
• Serves as the regional escalation leader for complex patient access challenges, driving timely, patient‑focused resolution of barriers to therapy.
• Leads regional collaboration with Payer Account Management, Hub Operations, Specialty Pharmacy, Medical Affairs, and Commercial teams to align patient support strategies and execution.
• Provides regional insights, access trends, and operational learnings to inform national patient services strategy and program evolution.
• Builds and maintains strong relationships with healthcare providers, infusion centers, and specialty pharmacy partners.
• Owns regional performance metrics related to patient onboarding, time to therapy, reimbursement outcomes, and patient experience.
• Uses data and insights to drive continuous improvement, operational efficiency, and enhanced patient outcomes.
• Maintains deep knowledge of rare disease treatment pathways and payer dynamics to proactively adapt regional strategy.
• Ensures all activities align with Dyne policies, regulatory requirements, and ethical standards.

Education, Knowledge & Skill Requirements  

• Bachelor’s degree or equivalent experience; background in healthcare (e.g., nursing, social work, or allied health) preferred.
• 10+ years of experience in biotech, pharmaceutical, or healthcare environments.
• 6+ years of experience in patient services, field reimbursement, nurse case management, patient education, or related functions.
• Demonstrated experience leading regional or multi‑state, field‑based teams, with direct people management responsibility.
• Strong understanding of payer coverage, reimbursement pathways, prior authorization, and appeals for HCP‑administered therapies.
• Experience supporting specialty and/or rare disease therapies; launch experience preferred.
• Proven ability to translate strategy into scalable execution through people, processes, and metrics.
• Strong leadership, problem‑solving, and communication skills, with the ability to influence across functions and engage senior stakeholders.
• Domestic travel up to 30% required to support regional teams and key partners

Role Summary: 

The Regional Director, Patient Access and Education plays a critical leadership role within Dyne’s Patient Access and Education organization, owning regional execution of Dyne’s field‑based patient services strategy. This leader guides and develops a regional team of Nurse Case Managers, ensuring patients, caregivers, and healthcare providers receive seamless, compassionate, and compliant support throughout the treatment journey.

The Regional Director, Patient Access and Education partners closely with Payer Account Management, Hub Operations, Specialty Pharmacy, Medical Affairs, and Commercial field leadership to enable effective patient onboarding, prior authorization and access support, infusion education and coordination, and post‑prescribing support. This role drives operational excellence across the care team while maintaining a strong focus on patient experience, access, and ethical conduct.

This position is central to translating Dyne’s patient‑centric vision into consistent, high‑quality regional field execution and offers the opportunity to directly impact the experience of patients and families navigating complex rare disease treatment journeys.

This is a full-time, US field-based position.

 
Primary Responsibilities: 

• Leads, coaches, and develops a regional team of field‑based Nurse Case Managers, fostering a high‑performing, patient‑centric culture.
• Sets regional standards, priorities, and expectations for patient access and education delivery.
• Owns talent management including hiring, onboarding, performance management, development planning, and succession readiness.
• Owns regional execution of Dyne’s patient access and education strategy across the full patient journey, from onboarding through ongoing therapy support.
• Establishes and optimizes regional processes for coverage determination, prior authorization, appeals, reimbursement navigation, and therapy initiation.
• Ensures effective education and coordination models for infusion providers and infusion nurses supporting Dyne therapies.
• Serves as the regional escalation leader for complex patient access challenges, driving timely, patient‑focused resolution of barriers to therapy.
• Leads regional collaboration with Payer Account Management, Hub Operations, Specialty Pharmacy, Medical Affairs, and Commercial teams to align patient support strategies and execution.
• Provides regional insights, access trends, and operational learnings to inform national patient services strategy and program evolution.
• Builds and maintains strong relationships with healthcare providers, infusion centers, and specialty pharmacy partners.
• Owns regional performance metrics related to patient onboarding, time to therapy, reimbursement outcomes, and patient experience.
• Uses data and insights to drive continuous improvement, operational efficiency, and enhanced patient outcomes.
• Maintains deep knowledge of rare disease treatment pathways and payer dynamics to proactively adapt regional strategy.
• Ensures all activities align with Dyne policies, regulatory requirements, and ethical standards.

Education, Knowledge & Skill Requirements  

• Bachelor’s degree or equivalent experience; background in healthcare (e.g., nursing, social work, or allied health) preferred.
• 10+ years of experience in biotech, pharmaceutical, or healthcare environments.
• 6+ years of experience in patient services, field reimbursement, nurse case management, patient education, or related functions.
• Demonstrated experience leading regional or multi‑state, field‑based teams, with direct people management responsibility.
• Strong understanding of payer coverage, reimbursement pathways, prior authorization, and appeals for HCP‑administered therapies.
• Experience supporting specialty and/or rare disease therapies; launch experience preferred.
• Proven ability to translate strategy into scalable execution through people, processes, and metrics.
• Strong leadership, problem‑solving, and communication skills, with the ability to influence across functions and engage senior stakeholders.
• Domestic travel up to 30% required to support regional teams and key partners

Role Summary:

The Vice President, Customer Experience leads Dyne’s nationwide field organization, setting strategic direction and driving operational execution for our first commercial launch. This role orchestrates cross-functional collaboration across key accounts, medical affairs, patient services, and reimbursement to ensure patients with neuromuscular diseases, including DMD, DM1, and FSHD, receive optimal care.

The VP builds and directs a high-performing team focused on delivering Dyne’s innovative therapies to patients, starting with our lead candidate in DMD. Success requires exceptional leadership, deep launch expertise, and a strong understanding of market dynamics, customer insights, and the competitive landscape. This leader ensures seamless coordination across all field functions to position Dyne for sustained growth and impact.

This is a field-based role.

Key Responsibilities

Sets the Strategy

• Craft a cohesive go-to-market strategy that resonates with the target audience, distinguishes Dyne from competitors, and creates market impact
• Implement business plans to achieve performance goals, including regional launch readiness reviews with senior leadership. 
• Develop and implement national and regional account and marketing plans to achieve business objectives within the rare disease therapeutic area. 
• Understand the specific market landscape and trends within each region to identify opportunities and adapt strategies. 
• Develop and implement long-term strategies for growth and expansion within each region. 

 Operational Execution & Launch Excellence

• Drive cross-functional collaboration with Medical Affairs, Patient Services and Distribution, Commercial Operations, Market Access, Corporate Affairs, Human Resources, Compliance, Legal and Patient Advocacy
• Serve as the orchestrator for customer-facing teams to build strong relationships with healthcare providers, KOLs, payers, and other key stakeholders
• Builds and maintains strong relationships with key opinion leaders (KOLs), healthcare professionals (HCPs), and other stakeholders within sites of care
• Manage and grow key accounts across the nation, ensuring the successful adoption of Dyne’s rare disease products. 
• Navigate the complex US access environment with innovative approaches and patient services support to ensure optimal patient access
• Ensuring customer satisfaction and addressing any issues within the region
• Ensuring that all activities and interactions comply with relevant regulations and guidelines. 

 Business Performance & Financial Management

• Develop and oversee financial plans for the region, including revenue maximization and budget management. 
• Deliver on key performance indicators for appropriate KOL/HCP interactions, market access, and product adoption
• Ensure operational efficiency across all aspects of the region
• Allocate resources strategically to maximize impact and ROI

People Leadership & Development

• Build and inspire high-performing, cross-functional teams that drive innovation, excellence, and an entrepreneurial spirit.
• Motivate, empower and coach the team, delegating tasks and ensuring they meet performance expectations.  
• Mentor regional team members to drive performance and development. 
• Foster strong partnerships across functions to ensure aligned objectives and seamless implementation

Education/Experience/Skills:

• Bachelor's degree with a minimum 20 years of progressive experience in Pharmaceutical/Biotech
• Rare disease commercial launch experience is required
• Prior experience leading a national sales organization in a biotech or pharma company is strongly preferred
• Culture builder & talent magnet that attracts, hires, develops, retains, and promotes top talent; sets a people-first, performance-driven culture.
• Experience leading cross-functional teams in at least one other discipline (e.g., marketing, market access, patient services, clinical specialty or medical, other) is strongly preferred
• Exceptional leadership ability to lead and motivate teams, set clear goals, and deliver performance. 
• Experience managing field organizations through change, innovation, or growth is highly valued.
• Excellent interpersonal and communication skills to build and maintain strong relationships with all stakeholders.
• Strong strategic thinking, business acumen, communication and enterprise leadership and ability to develop and execute operational plans, adapt to changing market conditions, and identify opportunities.
• Experience navigating complex regulatory and compliance environments including strong understanding of relevant policies guiding the Pharmaceutical Industry
• Innovative mindset with ability to drive transformation while delivering results.
• Willingness and ability to travel more than 50% of the time, including frequent overnight stays.

Role Summary:

The Medical Science Liaison (MSL) is an experienced field medical expert who plays a strategic role on the field medical team with depth and breadth of business acumen, therapeutic knowledge and serves as an informal leader on the team. The person in this role is a customer facing, field-based extension of our Medical Affairs team. The MSL’s key objective is to create impact through advancing clinical practice within the assigned territory that leads to improved patient outcomes. This individual serves as a key scientific resource, engaging with healthcare professionals (HCPs), key opinion leaders (KOLs), and other stakeholders to provide scientific and clinical support for our portfolio.  

This is a field-based role.

Primary Responsibilities Include: 

• Builds awareness of the company within the medical community and develops strategic KOL/territory engagement plans aligned with the medical strategy  

• Supports clinical research (investigator-initiated and company-sponsored), speaker development, and training as needed  

• Demonstrates thorough knowledge of the company, its investigational products, and current medical research  

• Maximizes attendance at national and regional conferences to gather insights, assess the competitive landscape, and strengthen relationships  

• Collaborates cross-functionally (clinical, regulatory, market access) to advance business and scientific goals 

• Develops and executes regional medical strategies in alignment with company goals 

• Leads KOL engagement strategies and identifying new scientific leaders 

• Demonstrates business acumen within therapeutic area and understands broader organization and competitive landscape 

• Leads identification and mapping of key KOLs within the therapeutic area, driving engagement strategies 

• Provides strategic leadership within the MSL team as a peer leader, motivator, and problem solver 

• Manages top-tier KOL relationships, synthesizes high-level medical insights, and informs company medical strategies 

• Mentors junior MSLs and contributes to team strategy development 

• Acts as a subject matter expert for internal stakeholders, including marketing, sales, and clinical teams 

• Collaborates with internal teams (HEOR, access, marketing, sales) to maintain a customer-centric, compliant approach within assigned territory 

• Establishes and develops HCP relationships, engaging in activities such as data discussions, clinical trials, and addressing patient journey barriers 

• Responds to unsolicited information requests in a timely, accurate, and compliant manner 

• Ensures compliant dissemination of scientific and clinical information to healthcare providers 

• Manages administrative tasks (e.g., Veeva CRM, expense reports, compliance modules) efficiently, including customer profiling and keeping CRM information up to date 

Education and Skills Requirements: 

• Advanced scientific degree or equivalent required (e.g., MD, PhD, NP, PharmD, PA) 

• 10+ years of MSL experience is preferred

• Clinical experience within neuromuscular disorders (e.g., DMD, DM1) preferred; rare disease experience considered 

• Strong knowledge of investigational products and the neuromuscular space, including emerging data 

• In-depth understanding of clinical trial and investigator-sponsored study processes 

• Proven ability to work effectively within multidisciplinary teams 

• Clear understanding of MSL role and responsibilities 

• Skilled in building and maintaining relationships with KOLs through scientific expertise and follow-through 

• Ability to communicate research results clearly to diverse audiences 

• Strong communication skills (written, verbal, presentation) for building relationships with colleagues 

• Ability to influence without authority at all levels of the organization and externally  

• Expert in planning, prioritizing, and executing tasks efficiently 

• Capable of working independently and managing time in a home office 

• Adaptable in ambiguous and dynamic environments 

• Leverages past neuromuscular relationships to support study enrollment and site communication 

• Experienced in relationship building to expand company reach 

• Experience with relationship building and expanding a company’s reach 

• Must be willing to travel extensively and occasionally on weekends 

• Positive team member who embodies the Dyne Core Values 

• Excitement about Dyne’s vision and mission  

• Must be willing to travel extensively and occasionally on weekends