About Dubber

Dubber is the world's leading conversation platform used by some of the world’s largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. 

Already adopted as core network infrastructure by hundreds of global communications services and applications worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.

Dubber is listed on the Australian Stock Market (ASX:DUB) with a global presense operating primarily in APAC, North America, UK and Europe.

The Opportunity

This is an exciting opportunity to join a growing team where you will work closely with Dubber Channel Partners, Customer Support, Partner Managers, and internal teams to deliver an exceptional customer and partner experience. 

As a Customer Success Representative - Channel, you will serve as a trusted point of contact for Dubber partners and their customers, ensuring they receive timely, accurate, and high-quality support throughout their journey with Dubber. You will develop strong relationships with partner teams, helping them successfully onboard, adopt, and support Dubber solutions for their customers. 

You will take a hands-on, service focused approach to partner and customer engagement to proactively resolve issues, answer product questions, and advocate internally on behalf of partners to ensure seamless service delivery. Your work will directly contribute to partner satisfaction, customer retention, and the long-term success of Dubber, our partners, and your own professional growth. 

What You’ll Do

You will be part of a team reporting to the Vice President of Sales, Americas / Partner Engagement Team Lead. Your day-to-day responsibilities will include: 

• Serving as a primary customer service and support contact for Dubber channel partners and their customer-facing teams
• Building and maintaining strong relationships with partner support and sales teams to ensure consistent, high-quality customer experiences
• Understand the products, packages, incentives of the core products sold by sales teams and channel partners and then demonstrate how Dubber subscription packages can dramatically improve their results
• Assisting partners with customer onboarding, account setup, product usage questions, and ongoing service needs
• Responding to partner and customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Work with partners and internal Dubber teams to identify churn risk customers as well as upsell opportunities
• Troubleshooting issues and coordinating with internal teams (Sales, Support, Product, Engineering, and Marketing) to drive resolution
• Educating partners on Dubber products, features, and best practices to enable effective customer support
• Documenting customer interactions, service requests, and resolutions accurately within CRM and support systems
• Identifying recurring issues or process gaps and proactively recommending improvements to enhance partner and customer satisfaction
• Supporting partner success by ensuring Dubber is easy to do business with and consistently delivers value 

What You’ll Bring

• 3+ years of experience in a customer service or customer success role, preferably within a SaaS or telecommunications environment with a focus on retaining and growing accounts
• Experience working with channel partners or supporting indirect sales / partner-led customer models
• Experience working with customers to ensure renewal, prevent churn, and help with growth and upselling
• Strong communication skills with the ability to deliver clear, empathetic, and solutions focused responses via phone, email, and digital channels
• You are tech savvy and have the ability to learn new systems quickly such as Salesforce (or other CRM platforms), Support Ticketing Systems, and Dubber’s platform
• Experience working in a fast paced, startup or high growth environment is a plus
• You understand how to communicate and drive compelling conversations via phone, email, social or other communications channels
• Bilingual Spanish/English highly preferred 

About You

• You can understand basic technical concepts and explain them clearly to nontechnical audiences
• You thrive in a collaborative, team-oriented, and fast-paced environment, vibrant and positive attitude with a willingness to perform and execute
• You are detail oriented, organized, and dependable when managing multiple customer and partner requests
• You bring a positive, empathetic, and service first mindset to every interaction
• You are Responsible, Adaptable, Kind, Empathetic, Respectful, and Accountable
• You have experience working remotely and are comfortable communicating with distributed teams 

Why Dubber?

• Competitive salary
• Growing SaaS company where no two days will be the same with limitless opportunities!
• Global locations
• Collaborative and supportive teammates

Apply Now

We will be reviewing applications as they come in so don't wait, apply today!

About Dubber

Dubber is the world’s leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built to scale to meet any need, Dubber allows organisations to unlock the insights to be found in calls, videos and messages.

Already adopted as core network infrastructure by hundreds of global communications services and applications worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.

The Role 

• Drive revenue growth across EMEA by developing strong partner relationships and engagement that deliver measurable results. 
• Own and exceed sales targets, generating new opportunities and expanding revenue. 
• Coach and support Partner Engagement reps to improve conversion rates and sales performance. 
• Manage and optimise the partner sales pipeline, ensuring strong forecasting and efficient deal flow. 
• Retain and grow existing partner accounts, ensuring renewal and expansion across key markets. 
• Maintain CRM accuracy, managing partner and opportunity data for effective reporting and decision-making. 

• 2+ years’ experience in partner, channel, or B2B sales, ideally within a SaaS business. 
• Proven ability to hit and exceed sales targets through outbound and new business. 
• Some team leadership or mentoring experience, with the ability to guide and inspire performance. 
• Strong commercial and analytical mindset, with a focus on results and measurable outcomes. 
• Experience using Salesforce or similar CRM tools . 
• Excellent communication and negotiation skills, with the ability to influence at multiple levels. 
• A collaborative, high-energy approach, balancing autonomy with teamwork. 
• Organised, adaptable, and proactive, able to manage multiple priorities across regions and partners. 

• You have excellent communication skills across a broad array of personality types. 
• You are persistent, resilient, with a high energy & can-do approach. 
• Curious, rapid learner with the ability to consume & contextualise large amounts of new information. 
• You are highly resourceful combined with an ability to work independently. 
• You are a strong team player. 
  
  

Why should you join Dubber?

At Dubber, you’ll join a high-performing global team where curiosity, accountability, and collaboration drive everything we do. 
We offer a competitive salary and bonus structure, along with the opportunity to grow your skills and make a real impact in a rapidly evolving technology environment.
With team members located around the world, you’ll be part of an inclusive, flexible, and supportive workplace that values diverse perspectives and empowers you to do your best work.
We foster a collaborative, supportive culture as we work toward ambitious goals.

Next Steps

We will be reviewing applications as they come in so don't wait to apply!