About the Team

U.S. businesses spend over $100 billion annually on food for employees and customers. DoorDash for Business is a standalone vertical within DoorDash, focused on building meal procurement solutions for companies. DoorDash for Business uses DoorDash's global marketplace, selection, and infrastructure, to offer a compelling enterprise offering to employers at Fortune 1000 companies. We’re seeking an experienced, dynamic and results-driven Strategic Partnerships Sales Executive to join our high-performing sales team and play a key role in expanding our enterprise-level customer base.

About the Role

As a Senior Strategic Partnerships Sales Executive, you will be responsible for driving the sales of our solutions through high-level strategic partnerships with large enterprises. You will engage with C-suite executives and other key decision-makers to identify, develop, and close new business opportunities that align with the company's growth objectives. Your role will require deep expertise in complex enterprise-level selling, excellent negotiation skills, and the ability to nurture long-term relationships that lead to mutually beneficial partnerships.

You’re excited about this opportunity because you will:

• Identify and Prospect Strategic Partners: Identify, prospect, and engage high-value, enterprise-level organizations to create long-term partnerships and opportunities for collaboration.
• Build and Maintain Relationships: Cultivate strong relationships with senior executives and decision-makers (C-suite, VP-level, etc.) within target organizations, in addition to internal Doordash Executives to support business initiatives and long term team growth.
• Develop Tailored Solutions: Understand the unique needs of enterprise clients and tailor strategic solutions that align with their business objectives and challenges.
• Close Complex Deals: Lead the sales process from initial outreach through to negotiation and closure. Confidently prepare for and execute regular Client business reviews 
• Drive Account Expansion: Identify opportunities within key accounts to unlock incremental revenue opportunities through expanding relationships across regions and stakeholders. 
• Collaborate Across Teams: Work closely with internal stakeholders (sales, marketing, product, legal) to drive alignment on customer needs and partnership proposals.
• Develop Partnership Strategies: Collaborate with leadership to design go-to-market strategies for new partner integrations and business development initiatives.
• Manage Sales Pipeline: Maintain accurate forecasts, sales activity, and pipeline management using CRM tools (Salesforce, HubSpot, etc.).
• Stay Updated on Industry Trends: Stay on top of market trends, competitive landscape, and new technologies to identify new business opportunities and maintain a competitive edge.
• Meet Sales Targets: Achieve or exceed sales quotas and KPIs for enterprise partnerships.

We’re excited about you because you have:

• You use AI tools such as ChatGPT, Gemini, or similar platforms to improve prospecting, account research, outreach preparation, and overall sales productivity.
• You are comfortable applying AI tools in your day-to-day work to surface customer insights, strengthen decision-making, solve problems faster, and operate more efficiently across the full sales cycle.
• Experience: 7+ years of enterprise sales experience, with a proven track record of success in selling technology solutions to large enterprises.
• Strategic Sales Expertise: Experience in managing complex, multi-stakeholder sales processes with an ability to sell at multiple levels within an organization.
• Partnership Development: Demonstrated success in establishing and scaling strategic partnerships that drive revenue and growth. 
• Industry Knowledge: In-depth understanding of the [insert relevant industry, e.g., SaaS, cloud computing, cybersecurity, AI, etc.] and its challenges, with the ability to position solutions that address client pain points.
• Negotiation Skills: Strong negotiation skills, with experience closing multi-million dollar deals and navigating contract terms and conditions. Competence in leading conversations across highly matrixed organizations.
• Relationship Management: Ability to develop long-term, trust-based relationships with senior executives and maintain a client-first approach.
• Communication Skills: Exceptional verbal, written, and presentation skills, with the ability to effectively engage with internal and external stakeholders.
• CRM Proficiency: Expertise in CRM software (Salesforce, HubSpot, etc.) for pipeline management and reporting.
• Bachelor’s Degree: A degree in Business, Marketing, or a related field is preferred.

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash for Business is building the premier corporate dining and benefits platform—helping companies of all sizes feed their teams through industry-leading products and meal programs. Our mission is to become the go-to solution for executives, administrators, and employees who need seamless, high-quality food programs at work. We move fast, operate with an ownership mindset, and are growing new product lines to better serve our corporate customers.

About the Role

As a Senior Associate on the DoorDash for Business Catering team, you will develop the go-to-market strategy and onboarding experience for catering customers and merchant partners. You'll work at the intersection of strategy, operations, and cross-functional partnerships—building the playbooks, processes, and analytical foundations that support growing our new catering product lines.

This role is ideal for someone who is energized by building from the ground up, comfortable operating with ambiguity, and excited to shape how two high-priority product lines grow.

You will report into the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference. 

You're excited about this opportunity because you will…

• Own GTM and onboarding strategy and operations: Define and execute the go-to-market approach for merchant and customer acquisition.
• Build for Scale: Design onboarding playbooks, qualification frameworks, and operational processes that allow the team to grow efficiently—balancing speed today with infrastructure built for tomorrow.
• Leverage AI & Automation: Use AI tools to query large datasets, automate workflows, and build dashboards that democratize insights—surfacing performance signals and identifying expansion opportunities at scale.
• Influence the Product Roadmap: Serve as the voice of the customer by synthesizing field feedback and data signals into product and operational recommendations that improve the experience.
• Measure What Matters: Define and track the KPIs that reflect our customer and merchant health and GTM effectiveness, building dashboards and reporting that keep stakeholders aligned and accountable.

We're excited about you because…

• You have 2+ years of experience in strategy & operations, management consulting, or a high-growth B2B or marketplace environment.
• You have a track record of owning GTM initiatives end-to-end—from strategy through execution—and are comfortable building processes in ambiguous, early-stage environments.
• You're analytically strong: you write SQL, work fluently with data, and know how to distill complexity into clear recommendations.
• You demonstrate fluency with AI tools (e.g., ChatGPT, Cursor, or similar) to automate workflows, surface insights, and drive faster, better decisions.
• You communicate with clarity and influence—you can tailor your message for operators, sales teams, and senior leadership alike.
• You have the willingness to roll up your sleeves and understand lowest level of detail

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work.

About the Role

We are looking for someone who thrives on setting enterprise clients up for success to join our rocketship of a team at DoorDash for Business. As a Sr. Enterprise Onboarding Partner, you will own the launch experience for our largest, most strategic clients — Fortune 1000 companies — within the broader DoorDash for Business portfolio. You will be the strategic architect behind how these complex, high-stakes accounts come to life on our platform, building bespoke launch plans tailored to each client's unique organizational structure, driving buy-in at every level of the enterprise while minimizing time-to-value and eliminating barriers to launch. We are looking for a highly motivated, creative problem-solver with exceptional executive presence, deep business acumen, and the technical fluency to navigate sophisticated SaaS integrations with confidence. This is a true enterprise strategy and customer success role. Reporting to the Senior Manager of Strategy and Operations for DoorDash for Business Client Success, you will work in close partnership with Sales, Implementation, and Strategy & Operations to deliver world-class launches that set the foundation for long-term client success and product adoption.

You’re excited about this opportunity because you will…

• Architect – Design bespoke, white-glove launch strategies for Fortune 1000 clients, translating complex organizational needs into actionable, high-impact onboarding plans that drive activation and long-term engagement.
• Lead – Command the room. You will own executive-level relationships with senior People Operations leaders, Procurement teams, and Executive Assistants, driving alignment and enthusiasm for launch strategies through compelling storytelling and confident, persuasive communication.
• Strategize – Operate at the intersection of customer success and strategic consulting. You will anticipate client needs before they arise, proactively remove blockers, and continuously find creative paths to "yes" — even in the most complex enterprise environments.
• Build – Create the playbooks, frameworks, and launch templates that don't yet exist. In a rapidly scaling business, you will define what great looks like — and then raise the bar again.
• Activate – Own the metrics that matter. You will be directly accountable for product adoption, activation milestones, and minimizing launch delays, approaching every obstacle with a solutions-first mindset and relentless curiosity.

We’re excited about you because…

• You have 4+ years of experience in enterprise onboarding, implementation, customer success, or strategic consulting with Fortune 500/1000 accounts or in a high-growth SaaS or marketplace environment
• You have a demonstrated track record of owning complex, multi-stakeholder enterprise launches from kickoff through full activation — on time, on scope, and with measurable adoption outcomes
• You are scrappy, resourceful, and tenacious — you thrive in fast-moving, autonomous environments where the answer isn't always obvious, embrace the iteration that comes with a high-growth org, and find a way to get it done regardless of what's in front of you
• You are technically fluent and data-driven — you can use data to tell a compelling story, hold credible conversations about SaaS integrations and product configurations, and know when and how to pull in Product or Engineering to close gaps for the customer
• You are deeply customer-obsessed and naturally curious — you get to the "customer why," translate complex requirements into actionable solutions across ops, product, and marketing, and are relentless in meeting customer needs
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You actively explore and apply AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Client Success & Technical Solutions Team Manager will play a pivotal role in leading and scaling the DoorDash for Business Customer Success Team — owning the strategy and building scalable solutions that drive seamless onboarding, activation, and long-term retention. This team is the backbone of the client experience, responsible for guiding every customer from their first touchpoint through post-launch success.

As DoorDash for Business expands its core product offering for corporate clients — including catering and group orders — this team is evolving to take on greater ownership of overall customer health in an increasingly complex environment. That means the Team Lead must be able to cut through the noise, prioritize ruthlessly, and keep the team laser-focused on the actions that actually move the needle for customers rather than getting lost in the weeds.

About the Role

As a leader of our Client Success Team, you will oversee 6-9 CSMs, including people coaching, performance management to KPI goals, and working directly with customers to ensure we are gathering learnings and feedback to influence initiatives, projects, and our product roadmap. This is not a role for someone who maintains the status quo — you'll be expected to constantly identify inefficiencies, source and implement tools, and build scalable processes that meaningfully improve customer health and team output.

You'll partner closely with Sales — not just as a handoff point, but as a genuine collaborator. You'll own the relationship between CS and Sales, driving alignment on account health, escalations, and early-cycle support — including joining discovery conversations to provide technical context and help Sales position the right solutions for prospective customers. A solutions-first mindset is non-negotiable here.

You will implement account tracking and monitoring systems to ensure no deal falls through the cracks, while providing timely updates and escalations to cross-functional partners and leadership. You'll take on projects to support program strategy and structure across enablement, process improvement, cross-functional collaboration, and new initiatives — and you'll be expected to leverage AI tools and data to work smarter, not harder.

You will report to the Senior Manager, Client Success Strategy & Operations of our Client Success team in our DoorDash for Business organization.

You’re excited about this opportunity because you will…

• Own and architect the Customer Success function — defining KPIs, operating model, and systems across a multi-product portfolio
• Redesign activation and customer health frameworks to reflect distinct product behaviors and drive accurate performance measurement
• Build and scale the CS data infrastructure (dashboards, data models, automated reporting) to enable team and executive visibility
• Implement and integrate CS tools (e.g., Gainsight, Totango, ChurnZero) with Snowflake to power health scoring, adoption tracking, and lifecycle management
• Diagnose systemic performance issues and independently drive high-impact, org-wide solutions tied to OKRs (activation, retention, expansion)
• Lead and develop a team of CSMs with increasing specialization, defining clear performance expectations and accountability mechanisms
• Drive cross-functional alignment with Sales, Product, Ops, and Engineering, acting as the voice of the customer to influence strategy and roadmap
• Build scalable processes, playbooks, and AI-driven workflows in a fast-moving, ambiguous environment

We’re excited about you because…

• You have 6+ years of experience in Customer Success, Technical Solutions, or similar roles in a high-growth SaaS or marketplace environment
• You’ve owned or significantly influenced KPIs, systems, or operating models — not just executed within them
• You bring strong technical and analytical skills, including SQL proficiency and experience working with data warehouses (e.g., Snowflake)
• You have experience building dashboards and data models (Sigma, Looker, or similar) to drive decision-making
• You’ve evaluated and implemented CS platforms and understand how to integrate them into a broader data ecosystem
• You have 3+ years of people management experience leading high-performing teams with clear accountability
• You are highly data-driven, using metrics to diagnose issues, inform strategy, and influence stakeholders
• You thrive in fast-paced, ambiguous environments and are resourceful, scrappy, and comfortable building from zero

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our goal is to deliver best-in-class customer operations at scale — meeting the complex and growing needs of both our customers and the business. Our mission on the Client Operations Team is to build the infrastructure, processes, and capabilities to provision, onboard, retain, and grow the corporate customers who use the services and products offered by DoorDash for Business, while building a best in class customer experience. The team's mission is underscored by the DoorDash value of customer obsessed, not competitor focused to ensure our customers receive a white-glove experience and satisfaction with our products and service.

The Technical Implementation Specialist is a hands-on role for technically savvy operators who excel at configuring systems, troubleshooting issues, and building scalable processes that power the customer experience. It is a team of builders, strategic thinkers, problem-solvers, collaborators, and those with a proven bias for action. As a player on the team, you will have an opportunity to play a key role in building the foundation of the business for many years to come. 

About the Role

The Technical Implementation Specialist will support the operational infrastructure that powers our customer experience. This role sits at the intersection of operations, technical systems, and cross-functional teams, ensuring that internal tools, integrations, and processes run smoothly for both internal teams and our external customers.

The Technical Implementation Specialist will be a part of our implementation team and will collaborate closely with Sales, Customer Success, and Engineering to plan, gather and troubleshoot technical issues, manage system integrations, and improve operational workflows. This role is ideal for someone who enjoys solving complex problems, optimizing processes, and working across both business and technical teams.

Key Responsibilities

Technical Operations & Systems Support

• Manage and troubleshoot current and future operational tools and integrations including SSO, SFTP, and SCIM provisioning workflows.
• Support implementation and onboarding of new customer or enterprise integrations.
• Diagnose technical issues related to system access, user authentication, and data flow.
• Work closely with Engineering to escalate and resolve technical bugs and build upon an ongoing playbook  

Process & Workflow Optimization

• Build and maintain SOPs, documentation, and internal playbooks for operational processes.
• Identify opportunities to improve operational efficiency through automation and AI-assisted workflows.
• Leverage AI tools and AI fluency to streamline operational processes, improve documentation, and enhance internal productivity.
• Standardize workflows across teams to reduce manual work and operational risk.

Data & Reporting

• Monitor operational metrics and system performance.
• Analyze trends in operational requests or technical issues to identify root causes.
• Build dashboards or trackers to support operational visibility and decision-making.

Cross-Functional Collaboration

• Partner with Sales, Customer Success Managers, Engineering, and Support to ensure smooth onboarding and operational execution.
• Serve as the technical liaison for operational teams during escalations.
• Translate complex technical requirements and integrations into simple, understandable guidance for customers and cross-functional partners.

You’re excited about this opportunity because you will…

• Turn messy problems into streamlined solutions, building dashboards that unlocking insights, and using automation to eliminate manual work, this role offers the chance to make a tangible impact at scale.
• Help shape the vision and strategy for our customers' technical solutions at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives.

We’re excited about you because…

• You have 2-3 years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.You demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment. 
• Ability to translate technical terminology and requirements into simple, actionable to-do’s 
• You’re customer-obsessed with a track record of uncovering the customer’s “why”.
• You act like an owner, taking accountability for project success and customer outcomes.
• You operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly. 
• You aim to achieve 1% better every day. You have a natural desire to improve upon existing processes and to build process where none currently exist. 

We expect this position to be filled by 7/1/26.