About the Team

The In-Store Onboarding team supports our clients through one of the most critical moments in their journey,  implementation. We are a global, collaborative group that thrives on setting clients up for long-term success by tailoring onboarding strategies to their unique needs. From in-store restaurant technology to advanced platform features, we ensure new partners are empowered and equipped to drive ROI from day one.

About the Role

In this role, you’ll lead a team of Implementation Partners who work closely with our clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

• Team Support & Coaching. Lead a team of Implementation Partners across North America by providing day-to-day guidance, support, and coaching to ensure smooth client onboarding and consistent team performance.
• Resource Coordination. Partner closely with the Associate Manager to monitor team bandwidth, onboarding pipeline, and activating MRR to ensure projects are prioritized and resourced effectively.
• Client Implementation. Have the ability to manage a limited portfolio of onboarding projects while supporting your team through implementation of SevenRooms solutions — including reservations, waitlist, table management, online ordering, POS integrations, and marketing automation.
• Customer Risk Monitoring. Use tools like Looker and Totango to track customer engagement and flag accounts at risk, working with your team and leadership to drive proactive solutions.
• Escalation Support. Assist Implementation Managers in managing complex client situations and escalations with empathy, thoughtfulness, and tact — while reinforcing best practices.
• Product Enablement. Be a hands-on product expert, helping clients and teammates leverage SevenRooms functionality based on unique business needs and goals.
• Cross-Functional Collaboration. Work closely with Sales, Product, Support, and Customer Success partners to ensure a cohesive experience for both your team and our clients.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology
• You’re passionate about supporting others and enjoy mentoring teammates to help them grow
• You’re a strong communicator, both in writing and speaking, and can navigate cross-functional conversations with ease
• You’re detail-oriented and a critical thinker who can solve problems and keep projects on track
• You thrive in fast-paced, collaborative environments and are comfortable adapting to change
• You’re experienced with tools like Salesforce, Totango, or similar CRMs
• You’re open to occasional travel within North America to support your team and meet with customers

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The In-Store SMB Sales team at DoorDash is amplifying SevenRooms’ mission to redefine and reshape the hospitality industry for restaurant operators around the globe. Our Account Executives are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and think creatively to present the perfect solution. We are changing the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations.

About the Role

As a Senior Account Executive, you'll work directly with restaurants and hospitality groups to identify gaps in their current tools, recommending the appropriate In-Store Platform solutions including reservation, waitlist & table management, Online Ordering for delivery & pickup, marketing automation, and more. This role is necessary to the success of empowering hospitality operators everywhere to excel, be inspired, and deliver magical guest experiences every day. You will add new restaurants to our platform while collaborating with operational teams to support onboarding and foster relationships to guarantee smooth transitions.

You’re excited about this opportunity because you will…

• Develop a pipeline of restaurants and hospitality groups. Focus on restaurant acquisition while building strong relationships with partners and advocating for client success.
• Master the value proposition of our In-Store platform. Help operators understand how we can help their business through consultative sales approaches and creative solution presentation.
• Conduct meetings and demos both virtually and in person when applicable. Deliver compelling presentations that showcase our platform's capabilities and business impact.
• Own 100% of the sale from prospecting through to go-live. Handle pitching, negotiation, contracts, live product demonstrations, follow-ups, and agreement signing in the full sales cycle.
• Build relationships with your partners and always advocate for client success. Act as a trusted advisor who ensures long-term partnership success and smooth onboarding transitions.

We’re excited about you because…

• You have 3+ years of hospitality technology or B2B SaaS sales experience with proven track record of hitting and exceeding quota while managing senior-level targets
• You have face-to-face and virtual presentation capability with the ability to work autonomously both in-office and remotely
• You are technologically savvy with a desire to learn new tools and perform daily responsibilities with a drive for results
• You have experience with Salesforce, Outreach, and equivalent tools with restaurant/hospitality experience being a plus
• You are willing to travel into core markets periodically and approach every client conversation with a consultative mindset to identify business gaps and present creative solutions

About the Team

The In-Store Strategic Sales team at DoorDash is amplifying SevenRooms’ mission to redefine and reshape the hospitality industry for restaurant operators around the globe. Our team members are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution. We are disrupting the current landscape, opening the door for hospitality operators to the endless opportunities that come with owning guest relationships and streamlining operations.

About the Role

We're hiring an experienced Strategic Account Executive to join our team, responsible for uncovering, driving and closing new business throughout the hospitality industry. You will be engaging with international hotel brands & their respective restaurants throughout North America. As a strategic and consultative sales person who has experience navigating complex, matrixed organizations. Following the recent acquisition by DoorDash, we maintain a unified hiring process and you'll work closely with our cross-functional teams to drive demand for our revolutionary guest-experience platform.

You’re excited about this opportunity because you will…

• Break into new logos within our largest customer segment of hotel and restaurant groups. Focus on restaurant and hotel acquisition while building strong relationships with partners and advocating for client success. 
• Create demand by clearly articulating and educating prospects on our value proposition. Present products and services during in-person and virtual demonstrations using compelling sales methodologies. 
• Be involved in all phases of the sales lifecycle. Handle everything from identifying and developing leads to meeting with clients, presentations, financial deal structuring, contract negotiation and closing. 
• Build strong relationships with your partners and always advocate for client success. Act as a trusted advisor who ensures long-term partnership success and client satisfaction.
• Work with cross-functional teammates across Customer Success, Onboarding, Product, Sales, Engineering, Marketing, and more. Collaborate to drive comprehensive solutions for enterprise clients.

We’re excited about you because…

• You have 5+ years of B2B Enterprise SaaS sales experience with a track record of sales success, meeting and exceeding targets 
• You have deep understanding and/or relationships within the hotel and/or hospitality industry with previous experience selling complex, multifaceted platforms to mid-market and enterprise-level customers 
• You have superior presentation skills in both face-to-face and virtual settings, with natural curiosity and high level of business acumen to navigate large, enterprise organizations 
• You have experience building and maintaining relationships with executive-level stakeholders and are experienced in structuring and negotiating complex, multi-year deals 
• You are technologically savvy and adept at learning new tools and processes, with excellent organization and prioritization skills, strong written and verbal communication skills, and experience with Salesforce and RFP management tools

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The In-Store Sales team at DoorDash is responsible for growing and scaling the SevenRooms platform by empowering operators to take control of their guest relationships. We serve as trusted advisors to restaurants and hospitality groups, helping them solve real business challenges through thoughtful, consultative solutions. Our team takes pride in building strong relationships, identifying operational gaps, and recommending technology that helps operators streamline in-store experiences and deliver exceptional hospitality. As part of DoorDash’s broader sales organization, we play a critical role in driving new business growth while supporting long-term success for our partners.

About the Role

As an Account Development Executive (ADE), you will own growth and retention across a portfolio of existing restaurant and hospitality customers. You’ll focus on renewals, upsells, and expansion opportunities, helping clients maximize the value they receive from the SevenRooms platform while contributing directly to revenue growth.

This role is ideal for someone who enjoys building long-term relationships, identifying strategic opportunities within accounts, and partnering cross-functionally to deliver strong customer outcomes. You’ll act as a trusted advisor to your customers, balancing commercial goals with a customer-first approach.

You’ll report to a Sales Leader and work closely with Customer Success, Product, Marketing, and other teams across DoorDash to ensure clients are set up for long-term success.

You’re excited about this opportunity because you will…

• Drive account growth: Own renewals, upsells, cross-sells, and expansion opportunities across your book of business to meet or exceed revenue targets
• Manage renewals proactively: Engage customers ahead of contract expiration to review goals, performance, and continued value from the platform
• Identify expansion opportunities: Recommend additional SevenRooms features, integrations, and services that support customer growth
• Pitch and close upsells: Present and sell solutions such as advanced reporting, marketing tools, and platform enhancements that increase adoption
• Build trusted relationships: Serve as a strategic advisor to key decision-makers, aligning SevenRooms solutions to customer goals
• Lead customer presentations: Deliver compelling presentations and product demos that highlight platform value and new capabilities
• Collaborate cross-functionally: Partner with Sales, Customer Success, Product, and Marketing to advocate for customers and drive successful outcomes
• Track and forecast performance: Maintain accurate reporting on account activity, pipeline, and forecast data

We’re excited about you because you have…

• 3+ years of experience in account management, sales, customer success, or a related role, with a track record of meeting or exceeding revenue goals
• Demonstrated success identifying and closing upsell and cross-sell opportunities that create meaningful customer value
• Strong written and verbal communication skills, with the ability to engage stakeholders at all levels
• Comfort working with data and using insights to inform sales and account strategies
• A customer-first mindset with a strong sense of ownership and accountability
• Highly organized and proactive, with the ability to manage multiple priorities and deadlines

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Enterprise & Key Accounts (ENT/KA) team at SevenRooms is responsible for scaling and deepening partnerships with some of the world’s most sophisticated restaurant groups and hospitality operators. As part of DoorDash’s In-Store organization, this team operates at the intersection of enterprise sales, customer success, product, analytics, and revenue operations.

The enterprise business has reached meaningful scale -- with real customers, global complexity, and growing revenue -- while much of the operating infrastructure is still being built. This team is focused on transforming that complexity into a repeatable, scalable operating model that supports long-term growth.

About the Role

As Lead, Enterprise Business Operations, you will be responsible for building and scaling the operating foundation of the Enterprise & Key Accounts business. You will act as a senior, embedded partner to the Global Head of Enterprise & Key Accounts and work cross-functionally with Sales, Customer Success, Revenue Operations, Analytics, Finance, and Product to translate strategy into execution.

This role sits at the center of ambiguity. You will lead both short-term execution and longer-term operating design -- standing up dashboards, processes, and decision-making frameworks that allow the enterprise business to scale without creating fragility. While this role does not own central RevOps tooling, it plays a critical role in shaping enterprise-specific requirements, prototyping solutions, and helping institutionalize what works.

The ideal candidate is a builder, systems thinker, and operator who thrives in fast-moving environments and enjoys owning outcomes end-to-end.

You’re excited about this opportunity because you will…

Build

• Design and stand up the operating model for Enterprise & Key Accounts, including dashboards, tracking mechanisms, and performance cadences
• Translate enterprise GTM strategy into durable systems across pipeline, lead segmentation, whitespace analysis, and account coverage

Strategize

• Partner with enterprise leadership to define priorities, goals, and success metrics
• Identify the highest-leverage opportunities to improve visibility, efficiency, and execution across the business

Operate

• Own cross-functional execution on key initiatives spanning Sales, Customer Success, RevOps, Analytics, Finance, and Product
• Act as the connective tissue between strategic intent and day-to-day operations

Analyze

• Develop and maintain analytical views of enterprise performance using tools like Looker, SQL, Salesforce, and Sheets
• Use data to inform decisions, resolve tradeoffs, and guide leadership discussions

Scale

• Prototype and pressure-test new processes before partnering with central teams to harden and institutionalize them
• Remove friction from day-to-day execution by building clear ownership, structure, and repeatable processes

We’re excited about you because…

• You have 8–12+ years of experience in strategy, operations, consulting, finance, BizOps, or a similarly rigorous operating role
• You bring strong analytical depth and are comfortable working directly with data (SQL, Looker, Excel/Sheets)
• You have a bias for action and thrive in ambiguous, fast-paced environments
• You are a systems thinker who enjoys building structure where none exists
• You can operate credibly with senior executives while staying close to operational detail
• You take ownership of outcomes and are comfortable being accountable for both the strategy and the execution
• You are energized by being a generalist and a force multiplier for leadership teams

About the Team

The In-Store Sales Development team at DoorDash supports and scales the SevenRooms platform by connecting hospitality operators with powerful tools to own guest relationships and streamline in-store operations. As part of DoorDash’s broader sales organization, this team plays a critical role in driving top-of-funnel growth and building strong, hyper-local relationships with restaurants across the U.S.

About the Role

As a Sales Development Representative (SDR), you’ll be the first point of contact for hospitality operators exploring SevenRooms and DoorDash’s In-Store solutions. You’ll own the early stages of the sales process — researching prospects, identifying decision-makers, qualifying interest, and securing meetings for field sales partners across your assigned region.

This role is ideal for someone who is energized by high-volume outreach, enjoys uncovering opportunities through conversation, and wants to build a strong foundation in sales. You’ll bring discipline and creativity to your outreach while gaining exposure to both inside and field sales motions within a fast-paced, growth-oriented environment.

You’ll work closely with Sales leadership and field sellers to ensure a smooth handoff of qualified opportunities, while building core skills in prospecting, discovery, and storytelling.

We expect this role to be flexible, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities.

You’re excited about this opportunity because you will…

• Prospect and qualify new merchants: Identify, contact, and qualify hospitality operators and key decision-makers through targeted outreach
• Drive high-volume outreach: Conduct consistent cold calling (including high daily dial volume) and email outreach to generate interest and book qualified meetings
• Partner with field sales: Collaborate closely with outside sales partners to set meetings that move opportunities forward
• Manage pipeline effectively: Maintain accurate and up-to-date records in Salesforce and internal tools to support clean handoffs and reporting
• Refine sales skills: Continuously improve messaging, discovery, and qualifying techniques through feedback and practice
• Build industry knowledge: Develop expertise in the SevenRooms platform, hospitality operations, and consultative selling

We’re excited about you because you have…

• 1+ year of experience in a sales or customer-facing role; high-volume outbound or cold calling experience is a strong plus
• Strong written and verbal communication skills, with the ability to spark engaging conversations
• Comfort working in a fast-paced, goal-driven environment with daily activity targets
• Strong organizational skills and attention to detail when managing leads and outreach
• Familiarity with CRM tools like Salesforce and productivity tools such as Google Workspace
• A proactive, coachable mindset with a desire to learn, adapt, and grow within a sales organization
• Interest in hospitality, restaurants, or technology-enabled services

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey