Clinical Sourcing Specialist

Remote, With Ability to Travel Frequently to Our Practice

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

In this role you will:

We’re looking for a proactive and people-focused Clinical Sourcing Specialist (Full-Time) to join our recruiting team! In this role, you’ll be focused on finding and connecting with amazing Certified Nurse Midwives (CNMs), Women’s Health Nurse Practitioners (WHNPs), and Licensed Clinical Social Workers (LCSWs). If you enjoy building relationships, digging into talent networks, and being a matchmaker between great clinicians and great roles — we want to hear from you.

What You’ll Be Doing:

• Sourcing qualified CNMs, WHNPs, and LCSWs using a mix of platforms like LinkedIn, Indeed, PracticeLink, social media, and good old-fashioned networking.

• Develop creative sourcing strategies for hard-to-fill CNM positions

• Reaching out to potential candidates and getting them excited about opportunities with us.

• Partnering with The Clinical Recruitment Manager and hiring managers to understand what “great” looks like for each role and location.

• Keeping track of your sourcing pipeline and staying organized in our ATS (and other tools).

• Helping build long-term talent pipelines — not just for today’s roles, but for future needs too.

• Conduct initial outreach via phone, email, text, and social media

• Meet daily, weekly, monthly, and quarterly KPIs for candidate outreach, pipeline growth, and other recruitment level targets set

• Representing our team and brand in a warm, professional way!

What We’re Looking For:

• At least 2 years of experience in healthcare sourcing or recruiting, especially for clinical or licensed roles.

• A strong understanding of what CNMs, WHNPs, and LCSWs do — or a curiosity and willingness to learn fast.

• Experience sourcing passive candidates and getting creative when traditional methods don’t cut it.

• Preferred CNM, L&D RN, or WNP background

• Great communication skills and a knack for building relationships with people from all walks of life.

• Super organized and able to juggle multiple sourcing projects at once.

• Comfortable using ATS systems (we use Greenhouse!) and sourcing tools (LinkedIn Recruiter, job boards, etc.)

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

Senior Analyst, Financial Planning & Analysis

Remote, With Occasional Travel

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

Role Description

Our FP&A associate will report to our head of FP&A and work with our Finance, Accounting, and Business Development teams to give us insight into where our business is today and where it will be going in the future.  He/she will own the management of our fundamental financial models, both in terms of forecasting future growth and comparing past performance against budgets.

As part of this, he/she will:

• Own our individual site and corporate-wide financial models, updating them regularly to incorporate actuals and account for changes in our forecast or other updates to our business model
• Conduct a range of deep-dive analyses into our business operations, identifying bottlenecks and opportunities for improvement
• Work together with our Corporate Controller on our monthly close process, to ensure that all expenses are properly accounted for and to identify deviations from our budget
• Preparing reporting packages and materials for presentation to our internal leadership team and board 

Qualifications & Attributes 

• 3-5 years of experience in FP&A, finance, consulting, banking or transaction services.  
• Excellent excel skills (and a deep love of building and working with complex excel models)
• A hypothesis driven problem solver with strong time-management skills and the ability to handle several projects simultaneously in a fast-paced environment
• Strong attention to detail and accuracy, with big-picture orientation
• Capable of interpreting findings, and communicating valuable, useful insights
• Comfort working in a high-growth, fast based business environment.  Prior start-up experience is a plus.
• Experience writing computer programs, particularly in python, is a plus.
• An interest in the evolving role of AI in FP&A processes
• You are unfazed by the challenges of developing systems and processes from scratch

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k)
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

Role Description

Diana Health is seeking a skilled and detail-oriented Medical Biller / Coder to join our Revenue Cycle team. In this role, you’ll ensure the accurate coding of medical procedures and diagnoses across our diverse range of services including inpatient, outpatient, ambulatory, and specialty care. You’ll play a key role in supporting compliance, optimizing reimbursements, and ensuring all documentation aligns with federal and state regulations.

What You’ll Do
• Review clinical documentation and diagnostic results to ensure accurate CPT and ICD-10 coding.
• Validate medical necessity and ensure coding aligns with CMS and payer-specific guidelines.
• Process charge captures and review billing system edits to prevent claim denials.
• Collaborate with providers and billing teams to clarify documentation or coding inconsistencies.
• Identify coding trends, resolve payer denials, and provide recommendations for improvement.
• Assist with provider education on documentation and coding compliance.
• Maintain production standards and report daily coding productivity and quality metrics.

Qualifications
Education & Experience:
• High School Diploma or GED required.
• Completion of a formal coding program (AHIMA, CCS, or AAPC preferred).
• Minimum of 3 years’ applied coding experience OR 5 years of OB/GYN coding experience in a physician billing or revenue cycle setting; Emphasize on OB/GYN coding!
• Proficiency in ICD-10, CPT, medical terminology, anatomy, and health record content.

Licensure/Certification:
• Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) preferred.
• Non-certified coders with strong experience may be required to obtain certification within an agreed timeframe.

Key Skills
• In-depth knowledge of Medicare, Medicaid, and managed care plans (HMO, PPO, POS, Indemnity).
• Understanding of HIPAA, Medicare Fraud and Abuse regulations, and EHR/Billing systems.
• Strong analytical and organizational skills with attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare billing platforms.
• Excellent verbal and written communication skills.
• Customer-focused approach and ability to work effectively with clinical staff and patients.

Why Join Diana Health
At Diana Health, we believe in advancing women’s healthcare through compassion, integrity, and innovation. As a member of our Revenue Cycle team, you’ll play a vital role in ensuring the accuracy and integrity of our financial operations while supporting patient-centered care.

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

About Diana Health 

Diana Health is a high-growth network of modern women's health practices.  We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.  

We are an interdisciplinary team joined together by our shared commitment to transform women’s health.  Come join us!

Description:

The AR Specialist is a multi-tasking highly skilled position that encompasses all key functions of physician billing. The AR Specialist position requires an advanced revenue cycle knowledge that has been acquired through experience and developed through training and education. The AR Specialist supports patient-centered care and Customer Service by serving as a patient advocate during the life cycle of the account. Under direct supervision, the AR Specialist is expected to maintain productivity, accountability, and produce very efficient and proficient results.

The AR Specialist is a highly motivated individual with a proven ability to manage multiple tasks. The AR Specialist will possess extensive knowledge of medical billing processes focusing on OB/GYN billing and insurance denials and be proficient in medical terminology, coding, and billing systems. The AR Specialist will manage telephone calls from patients, insurance companies, and medical practices to answer inquiries, follow up on outstanding claims, and update accounts as required. The AR Specialist will possess exceptional organizational skills, a mature, pleasant, and professional telephone manner, and the ability to prioritize work. The AR Specialist ensures that the aging Accounts Receivable (AR) is kept current and that all denials are researched and updated. The AR Specialist will respond effectively to sensitive inquiries or patient complaints to Diana Health's patient population.

What you’ll do: 

• Utilize expertise in OB/GYN billing processes to investigate and resolve insurance denials through
  effective communication with payers and attention to detail in claim resubmissions
• Navigate various payer portals to monitor claim status and eligibility and resolve issues promptly
• Collaborate with internal teams to gather and provide necessary appeals and claims processing
  documentation
• Maintain up-to-date knowledge of medical billing regulations and compliance requirements
• Utilize medical collection practices and procedures to manage outstanding accounts receivable
• Ensure accuracy in data entry and record-keeping for billing-related activities
• Prioritize tasks effectively to meet deadlines and achieve goals

Core Revenue Cycle Functions:

• Complies with Revenue Cycle policies and procedures
• Works assigned task lists, work queues, work files and reports
• Maintains current knowledge of third-party payor reimbursements and managed care contracts
• Maintains knowledge and is familiar with physician billing, accounts receivable, and EHR systems
• Utilizes and identifies all components of Explanation of Benefits (EOB)/Explanation of Payments (EOP)
• Accurately counts and tracks all daily activities and production
• Completes and accurately documents activity or communication on accounts
• Meets department production standards consistently as defined by department management
• Works special projects as assigned by Manager, Supervisor, or others

Knowledge, Skills, Abilities:

Language/Communication Skills 

• Skill and ability to communicate effectively both verbally and in-writing
• Ability to read and comprehend simple instructions, short correspondences, and memos
• Ability to write
  simple correspondence
• Ability to effectively present information in one-on-one and small group
  situations to customers, clients, and other employees of the organization

Mathematical Skills

• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions,
  and decimals
• Ability to understand and calculate figures and amounts such as simple discounts, interests, and
  percentage measures and to read tabular and bar graphs

Computer / Technical Skills

• Skill and ability in Physician Billing Systems (PB), Electronic Medical Records (EMR), and Microsoft
  Office applications with working usage of MS Word, Outlook, and Excel
• Extensive knowledge on use of email, search engines, Internet, and ability to effectively use payor
  websites and portals
• Requires proficiency with various healthcare computer system applications that are used by physicians
  in the office and in hospital settings to support patient care, billing, and financial information.

Customer Service Skills

• Ability to advocate on patient’s behalf, listen to patient concerns attentively, and address patient matters
  promptly, courteously, and respectfully.

Qualifications

• High school diploma or GED required
• 3 to 5 years of experience in medical claims collection and be familiar with aging reports, delinquent claims reports, correspondence, EOBs, and other sources of information.
• Demonstrated ability to be detail oriented with strong aptitude for accuracy required
• Demonstrated ability to effectively work with others required
• Knowledge of proper business writing standards for letters and memos including the ability to write a correspondence with proper punctuation, grammar, spelling, etc
• Proven effective verbal, listening and written communications skills

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

Role Description

We’re looking for a Principal Engineer to take the reins on architecture and technical direction across our stack. This is a highly autonomous, hands-on role for someone who loves to build, shape, and scale systems from the ground up.

You’ll work closely with our Head of Engineering to design the next generation of our platform — from backend data models to deployment pipelines to mobile client integrations. You’ll have the freedom to make high-impact decisions and the responsibility to ensure we’re building a foundation that lasts.

Our current stack includes a Python backend, serverless AWS infrastructure, and an Expo React Native frontend.

What You’ll Do

• Own architecture end-to-end: design, evolve, and document backend systems, APIs, and infrastructure.
  
  
• Stay hands-on: write production-grade code, contribute to design reviews, and drive technical excellence.
  
  
• Set engineering standards for testing, observability, CI/CD, and deployment practices.
  
  
• Partner with product and leadership to translate complex problems into clean, scalable solutions.
  
  
• Guide technical strategy and roadmap decisions to ensure we’re building with scalability, security, and simplicity in mind.
  
  
• Collaborate cross-functionally with mobile, design, and clinical stakeholders to deliver reliable and delightful user experiences.
  
  

What We’re Looking For

• 8+ years of experience building and scaling production systems.
  
  
• Deep experience in Python (FastAPI, Flask, or similar).
  
  
• Proven expertise with AWS serverless: Lambda, DynamoDB, EventBridge, API Gateway, S3, and related services.
  
  
• Strong understanding of distributed system design, data modeling, and cloud architecture best practices.
  
  
• Familiarity with React Native / Expo or mobile API integration patterns.
  
  
• A track record of technical leadership — setting standards, improving systems, and leading initiatives.
  
  
• Clear communicator who values pragmatism, iteration, and delivering great products quickly.
  
  

Bonus Points

• Experience designing new architectures from scratch or leading major refactors.
  
  
• Background in healthcare, privacy, or regulated environments.
  
  
• Experience with TypeScript, NestJS, or Node.js for edge or integration work.
  
  

Why You’ll Love It Here

This is a chance to build something that matters — with full ownership and creative license to shape the technical direction from day one. You’ll have the autonomy to choose the right tools, improve processes, and build systems that scale gracefully as we grow.

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

Director of Call Center Operations

Remote, With Ability to Travel Frequently to Our Practices

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

About the Role

We’re looking for an experienced and strategic operator to build and lead our call center and customer support operations across multiple healthcare sites. You’ll oversee a team of remote call agents and administrative support staff, ensuring every patient interaction is efficient, empathetic, and seamless.

This team plays a central role in building and maintaining trust with our patients—often serving as their first and most frequent point of contact. By providing responsive, compassionate support, you’ll help ensure that every patient’s experience with our organization feels smooth, coordinated, and personal.

This is a hands-on leadership role for someone who loves to build from the ground up—revamping processes, selecting the right technology, and setting clear performance standards to scale a best-in-class support function.

What You’ll Do 

● Build and lead a high-performing remote clinical call center and admin operations team serving multiple sites.

● Develop and refine Standard Operating Procedures (SOPs) to ensure consistency, standardization and compliance. 

● Define and manage clear SLAs and KPIs focused on patient experience, responsiveness, and efficiency.

● Identify and implement the best tech tools—telephony systems, CRM/EMR integrations, workforce management, and analytics platforms—to drive performance, and manage the support relationship with vendors 

● Use tools and data to monitor results, identify bottlenecks, and lead continuous improvement efforts.

● Collaborate closely with clinical operations and site leaders to align workflows and priorities, establishing the call center as a best-in-class support extension of the in clinic team.

● Recruit, train, and coach remote team members, building a culture of accountability and service excellence.

What You’ll Bring

● 8+ years of experience in call center, customer service, or patient access operations—ideally in a multi-site healthcare or service organization.

● Proven success building or transforming a support operation, including process design, tool selection, and performance optimization.

● Strong data-driven mindset; comfortable managing to metrics and dashboards.

● Excellent leadership, communication, and remote-team management skills.

● Knowledge of HIPAA compliance and patient privacy standards.

● Bachelor’s degree required; Master’s preferred.

Key Responsibilities 

Leadership & Strategy

● Build and lead a high-performing remote call center and administrative operations team supporting multiple clinical sites.

● Develop the strategic vision and operational roadmap for the function, aligning with organizational goals for patient experience, efficiency, and growth.

● Foster a culture of accountability, service excellence, and professional development across all remote teams. 

Operational Design & Process Management

● Document, and continuously refine Standard Operating Procedures (SOPs) for all call center and administrative workflows, ensuring consistency and compliance with healthcare regulations and company policies.

● Establish and manage clear Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality assurance standards across all sites and functions.

● Working with our product team, Identify and implement technology tools (e.g., telephony platforms, CRM/EMR integrations, workforce management tools, ticketing systems) that improve visibility, coordination, and performance.

● Partner with clinical operations, marketing, and technology product teams to ensure seamless integration between patient communications and practice operations.

Performance & Optimization

● Monitor call volumes, response times, and resolution metrics, proactively identifying opportunities to optimize scheduling, staffing, and workflows.

● Lead continuous improvement initiatives—leveraging data, feedback, and best practices to elevate performance and enhance the patient experience. 

● Develop and manage departmental budgets, forecasting staffing needs and operational expenses to meet growth objectives efficiently.

People Management

● Recruit, train, and mentor a team of remote call agents, team leads, and administrative specialists.

● Implement performance management systems and provide regular coaching to ensure consistent delivery of high-quality service.

● Promote cross-functional collaboration and alignment with clinical site leaders to ensure operational priorities are met. 

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Description

We are looking for a full-time LPN passionate about all aspects of women’s health to provide direct patient care as part of an interdisciplinary care team and to serve as the first line of communication with patients in our clinical phone and messaging triage during office hours. The ideal candidate thrives in a busy practice, loves women’s health and building relationships with patients, is an excellent problem-solver and communicator, and is able to multi-task easily. Bilingual skills preferred with a preference for Spanish language, open to other languages. 

What you’ll do

Patient Care

• Act as the first line of call in clinical communications for patients, within guidelines/protocols
• Administer injections and medications
• Provide direct clinical care as needed for minor check in visits or lab draws
• Provide supporting paperwork and education for patients
• Support clinic visits as appropriate and per training when needed

Administrative

• Support the everyday flow of clinic acting as back up support for MA
• Maintaining logs
• Cleaning of rooms as needed and sterilization of instruments
• Obtaining and transcribing patient medical records 
• Additional workflow items as the need arises

Qualifications

• Current certification as a Tennessee Licensed Practical Nurse 
• 2+ years of experience in an outpatient preferred 
• Excellent communication, interpersonal, and organizational skills 
• Strong computer skills and familiarity with EMRs
• Lactation certification (IBCLC, CLC, CLE) preferred, but not required
• Bilingual, Spanish skills preferred

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful