CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add to our team!   

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.    

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no one is looking’ are the types of candidates who thrive in our culture.  Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.   

We are seeking a Compliance Engineer who will be responsible for implementing and maintaining the technical security controls required under the Cybersecurity Maturity Model Certification (CMMC). This individual will work in close partnership with our dedicated compliance team to ensure that our organization and our clients adhere to all relevant standards, frameworks, and best practices.  

As the CMMC Compliance-Focused Engineer, you will be both a strategic partner and a hands-on contributor—collecting evidence of compliant work, configuring IT/security systems, and guiding internal teams on best practices. You will also interface directly with our clients, supporting formal CMMC audits and providing expert input on technical compliance measures.  

Key Responsibilities  

CMMC Implementation & Maintenance  

• Implement, configure, and maintain security controls in line with CMMC requirements (e.g., GPOs, M365 tenant hardening, Intune, Conditional Access, Defender for Endpoint, SIEM).  

• Collaborate with internal and external stakeholders to ensure ongoing compliance with CMMC standards.  

• Serve as the internal subject matter expert on CMMC-related technical questions and processes.  

Technical Configuration & Operations  

• Design and deploy secure configurations for Microsoft 365, Azure, Azure Virtual Desktop, and the Microsoft Defender XDR suite.  

• Manage security baselines, conditional access policies, and monitoring/alerting configurations.  

• Coordinate with IT operations and security teams to remediate vulnerabilities and align with compliance objectives.  

Hands-On Infrastructure & Security Tools  

• Utilize Active Directory, firewalls, and related security or network tools to ensure compliance and gather logs/artifacts as evidence.  

• Demonstrate the ability to log in, review configurations, and interpret outputs (e.g., system events, access logs, firewall logs) to support compliance documentation.  

• Work with cross-functional teams to update and maintain security configurations that align with CMMC requirements.  

Compliance Evidence & Artifact Collection  

• Gather, document, and maintain the artifacts necessary to demonstrate compliance (system configurations, implementation records, access control logs, and related evidence).  

• Collaborate with cross-functional teams (IT, Security, DevOps) to validate and record operational and security processes in compliance with CMMC.  

Audit Support & Client Engagement  

• Provide expert guidance and support during client-facing CMMC audits, which may include up to 25% travel.  

• Communicate technical aspects of CMMC controls and remediation strategies clearly to both technical and non-technical audiences.  

• Represent the organization’s CMMC posture to external auditors, clients, and partners.  

Flexible Schedule & After-Hours Work  

• Execute security or IT controls that must take place outside standard business hours (e.g., evenings or weekends) to minimize disruption to production environments.  

• Coordinate with relevant teams to schedule and perform critical updates or implementations that require off-peak windows.  

• Document changes, communicate outcomes, and ensure smooth transitions back to normal operations.  

Continuous Improvement & Collaboration  

• Stay current on emerging threats, security trends, and CMMC updates; integrate these insights into ongoing compliance efforts.  

• Work closely with the dedicated compliance function to define, refine, and improve internal processes that align with CMMC requirements.  

• Identify opportunities to streamline technical controls, automate evidence collection, and enhance security posture.  

Qualifications & Skills  

Required Experience:  

• Proven experience (3–5+ years) in implementing and managing technical security controls in Microsoft-focused environments.  

• Hands-on experience with:  

• • Microsoft 365 Administration & Security (tenant hardening, identity & access management, conditional access)  

• • Azure & Azure Virtual Desktop (security configuration, monitoring, role-based access control)  

• • Microsoft Defender XDR Suite (Defender for Endpoint, Defender for Office 365, etc.)  

• • Group Policy Objects (GPOs) and Intune for device and application management  

• • Active Directory (managing user/groups, reviewing logs, applying group policies)  

• • Firewalls (configuring rules, reviewing logs, interpreting firewall outputs)  

• Demonstrated track record of working with CMMC controls or similar regulatory/compliance frameworks (e.g., NIST 800-171, DFARS).  

• Strong understanding of SIEM tools and security incident management workflows.  

Technical & Professional Skills:  

• Excellent written and verbal communication skills, with the ability to present technical concepts to diverse audiences.  

• Proficiency in scripting or automating compliance evidence gathering (e.g., PowerShell) is a plus.  

• Strong organizational and project management skills, with an emphasis on attention to detail and follow-through.  

• Ability to work independently as well as collaboratively in a cross-functional team environment.  

• Willingness to work outside normal business hours when required.  

Certifications (Preferred):  

• Security+, CISSP, CISM, or similar professional security certifications.  

• Microsoft 365 and/or Azure certifications (e.g., MS-500, AZ-500) highly desirable.  

• Any CMMC-specific certifications or proven training credentials.  

Soft Skills:  

• Customer-focused mindset and client-facing experience.  

• Ability to balance technical depth with broader compliance and business considerations.  

• Self-starter with a proactive approach to identifying and solving compliance challenges.  

Work Environment   

• 100% Remote work environment with occasional (25%) travel to client sites   

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.   

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. 

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. 

Job Overview

The Staff Accountant is responsible for supporting the day-to-day accounting operations, including transaction processing, account reconciliations, accounts payable, and expense management. This role plays a key part in maintaining accurate financial records, supporting month-end close, and ensuring compliance with internal controls and audit requirements.

The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities

General Accounting & Transaction Recording

• Record daily financial transactions, including accounts payable activity, through bank feed integrations within the accounting system
• Ensure transactions are accurately classified and coded to appropriate general ledger and vendor accounts
• Maintain accurate, complete, and well-organized accounting records to support financial reporting and audit readiness

Account Reconciliations

• Prepare and maintain monthly bank reconciliations
• Perform assigned balance sheet reconciliations and investigate reconciling items
• Maintain supporting documentation for all reconciliation schedules
• Identify discrepancies and escalate or resolve issues in a timely manner

Accounts Payable

• Process invoices through Tipalti, ensuring proper GL coding and supporting documentation
• Maintain detailed and accurate accounts payable records
• Support the timely and accurate payment of vendor invoices
• Oversee vendor onboarding and contract recordkeeping
• Monitor the AP inbox and respond to vendor inquiries or escalate as needed
• Ensure three-way match (PO, receipt, invoice) is completed when applicable
• Prepare and file annual 1099 reporting

Corporate Credit Card Management

• Reconcile corporate credit card transactions on a regular basis
• Ensure receipts are collected and matched to transactions
• Follow up on missing documentation
• Verify proper coding and business purpose of all expenses
• Maintain organized documentation for audit and internal control purposes

Expense Reconciliation

• Reconcile employee expenses processed through TriNet
• Verify expense approvals in accordance with the company approval matrix
• Ensure accurate coding and recording of expenses in the accounting system
• Provide billable expense details to the Billing Manager for customer invoices.

Administrative & Finance Support

• Assist with audit requests and provide supporting documentation as needed
• Maintain organized financial records to support internal controls and compliance
• Support Finance leadership with additional accounting and operational tasks as assigned

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field preferred
• 2+ years of accounting experience, preferably in a corporate or high-growth environment
• Experience with accounting systems such as QuickBooks, Tipalti, and expense platforms (e.g., TriNet) preferred
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Strong understanding of basic accounting principles

Work Environment 

• CyberSheath is a fully remote organization, and this will be a work-from-home position  

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. 

About Us

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add to our team!  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture.  Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  

Key Responsibilities

Compliance Operations & Coordination

• Support the Compliance team with day-to-day operational execution across multiple client environments
• Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
• Manage and track compliance-related tickets, tasks, and deliverables
• Maintain organized documentation, artifacts, and internal records for compliance engagements
• Ensure all compliance workflows are progressing on schedule and aligned with internal priorities

Scheduling & Resource Management

• Coordinate schedules for compliance staff and internal stakeholders
• Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
• Optimize team utilization and ensure efficient allocation of resources
• Track deadlines for audits, assessments, and remediation activities
• Adjust schedules dynamically to account for shifting priorities and urgent work
• Apply structured project management principles to resource planning, capacity management, and delivery timelines

Ticket & Workflow Management

• Create, assign, and monitor service tickets and internal tasks
• Track open work and ensure timely progression to meet internal SLAs
• Escalate blockers, delays, or risks to leadership proactively
• Ensure accurate and timely updates within ticketing and project systems
• Maintain visibility into backlog, workload, and team performance

Reporting & Operational Visibility

• Maintain dashboards and reporting on compliance activities, task status, and team utilization
• Provide weekly and monthly updates to leadership on progress, risks, and capacity
• Ensure internal systems (PSA, documentation platforms, etc.) remain accurate and up to date
• Track key metrics such as backlog, completion rates, and upcoming deadlines
• Provide forward-looking capacity and risk forecasting based on workload trends and project timelines

Process Execution & Improvement

• Execute established compliance workflows and playbooks
• Identify inefficiencies and recommend process improvements
• Help standardize and scale compliance operations as the organization grows
• Drive consistency and discipline across the compliance delivery lifecycle
• • Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks

What Success Looks Like

• Compliance work is consistently delivered on time.
• Internal resources are efficiently scheduled and fully utilized
• Tickets and tasks are clean, organized, and always up to date
• Leadership has real-time visibility into compliance operations
• Audits and assessments run smoothly without last-minute coordination issues
• The compliance team operates with structure, predictability, and accountability

Who You Are

• You “Get” The Industry – You have experience and understanding of the managed service provider environment and are familiar with ConnectWise Manage
• Execution-Driven – You close loops and ensure nothing is left unfinished
• Highly Organized – You bring structure to fast-moving, complex environments
• Detail-Oriented – You track the small things that make a big difference
• Proactive – You anticipate needs instead of waiting for direction
• Process-Minded – You enjoy building repeatable, scalable systems
• Accountable – You take ownership of outcomes, not just tasks
• Calm Under Pressure – You can manage shifting priorities without losing control
• Project-Oriented – You think in terms of timelines, dependencies, milestones, and delivery outcomes

Preferred Qualifications

• 4+ years of experience in operations coordination, dispatch, project coordination, or similar role
• Demonstrated experience managing multiple concurrent projects, timelines, and cross-functional resources
• Experience in an MSP, cybersecurity, or compliance-driven environment preferred
• Experience using ticketing/PSA systems (e.g., ConnectWise, ServiceNow, etc.)
• Strong organizational and time management skills
• Ability to coordinate multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Proficiency in Excel, reporting tools, and documentation platforms
• Project Management Certification preferred (PMP, CAPM, PRINCE2, or equivalent)
• Familiarity with Agile, Scrum, or hybrid project management methodologies is a plus

Why This Role

• Be a core part of scaling a high-performing compliance organization
• Work at the intersection of cybersecurity, compliance, and operations
• Gain exposure to structured compliance frameworks and audit processes
• Develop operational expertise in a fast-growing, high-impact environment
• Play a critical role in enabling delivery teams to execute at a high level

Work Environment

• 100% Remote work environment

Benefits

• Day One Health, Vision, and Dental Coverage
• Discretionary Time Off Policy – take the time you want or need
• 401(k) Retirement Plan with a 4% match

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  

#LI_Remote

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Compliance Analyst to our team! 

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.  

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. 

What You Will Do
Assessment Support

• Gather, organize, and review evidence for NIST SP 800-171 and CMMC assessments
• Prepare assessment workbooks and supporting materials for analysts
• Review policies, system screenshots, logs, and configurations for completeness
• Assist with requirement mapping, accuracy checks, and evidence validation
• Draft structured notes for assessment objectives under guidance

Documentation Preparation

• Draft SSP narratives based on interviews and evidence
• Draft POAM entries with direction from senior team members
• Maintain version control and internal documentation organization
• Help improve internal templates, SOPs, and reference materials

Technical and Process Verification

• Perform basic verification tasks such as checking MFA settings, encryption status, patch levels, or configuration parameters
• Assist with CUI flow mapping across systems, users, and processes
• Conduct structured research on controls, technologies, and implementation patterns

Operational Support

• Maintain organized evidence repositories
• Support long-term client work under the direction of analysts and senior analysts
• Contribute to improving consistency and quality of deliverables

Who Thrives Here
You will succeed in this role if you are:

• A strong and structured writer
• Curious and comfortable learning technical concepts
• Organized and reliable
• Analytical and able to follow logic
• Receptive to coaching and feedback
• Comfortable working in a process-driven environment
• Interested in eventually becoming a client-facing analyst

We are not looking for buzzword-heavy applicants or people claiming expertise without practical experience.

Ideal Backgrounds
We welcome applicants from several paths, including:

• ISSO or ISSM supporting classified or government programs
• IT Administrators, System Administrators, or Network Administrators
• Service Desk, Desktop Support, or MSP technicians
• Technical compliance roles such as IT compliance coordinators or technical QA personnel in aerospace or manufacturing who have validated system-level controls or gathered IT evidence for audits
• Technical writers who have documented systems, engineering processes, IT procedures, or classified program workflows and who demonstrate strong analytical skill
• Military veterans with IT, cyber, comms, or intelligence backgrounds

Experience in the Defense Industrial Base is a plus but not required.

Required Skills

• Clear, professional writing
• Ability to follow structured processes
• Foundational understanding of IT systems such as Active Directory, MFA, patching, Windows security, or similar
• Strong attention to detail
• Ability to learn frameworks and requirements through training
• Comfort with documentation-heavy and evidence-driven work
• Consistent performance in a remote environment

Nice To Have

• Experience supporting classified or government programs
• Exposure to NIST SP 800-171 or CMMC
• Experience gathering or validating technical evidence
• Familiarity with manufacturing, aerospace, or defense environments

Career Path at CyberSheath

Compliance Specialist
Learn assessment fundamentals, documentation, and evidence processing.

Compliance Analyst
Client-facing role. Lead parts of assessments, manage long-term clients, deliver advisory work, and write structured narratives.

Senior Compliance Analyst
Independent delivery. Run pro-services engagements, own complex clients, lead assessments end-to-end, and mentor junior analysts.

Advancement is based on demonstrated capability and readiness.

Why CyberSheath

• Work with the most advanced CMMC-focused team in the industry
• Long-term client relationships and stable recurring work
• Structured internal training and certification (White, Blue, Black Belt)
• Real mentorship from experienced practitioners
• Mission-driven work that supports national security
• Remote environment with high standards and real autonomy
• Clear path for growth into senior delivery roles

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. 

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add to our team!  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  

JOB OVERVIEW 

As a technology-driven organization, we are looking for an HR Operations Specialist who thrives in fast-paced, evolving environments. With at least 5 years of experience, you will play a critical role in scaling our culture, streamlining operations, and supporting our most valuable asset: our people. 

This role is a blend of strategic partnership and hands-on execution, ideal for someone who enjoys the "build" phase of a company. In this role, you aren’t just processing paperwork; you are helping to build the infrastructure of a growing company. You will have the ability to implement new ideas and the opportunity to influence the long-term talent strategy. 

KEY RESPONSIBILITIES 

Employee Lifecycle Management: Lead the end-to-end experience for employees, from seamless onboarding to impactful offboarding, ensuring a high-touch experience at every stage. 

HRIS & Data Integrity: Manage and optimize our HRIS (Human Resources Information System) to ensure data accuracy, generate insightful analytics, and automate manual workflows, including: 

• Maintaining employee files 

• Ensuring HRIS data entry accuracy  

• Managing audits 

• Supporting reporting cycles (e.g., EEO, ACA, etc.) 

Employee Relations: Act as a trusted advisor to employees and managers, providing coaching on performance management, conflict resolution, and career development, including: 

•  Running performance review cycles and tracking completion 

• Managing documentation and HRIS workflow 

Total Rewards & Benefits: Administer competitive benefits programs and assist with compensation benchmarking to ensure we remain an employer of choice in the tech talent market. Support payroll operations, including 

• Submitting payroll changes 

• Reviewing payroll accuracy 

• Managing employee payroll inquiries 

Compliance & Policy: Maintain and update the Employee Handbook and internal policies to ensure compliance with local and federal labor laws, including but not limited to: 

• EEO-1 reporting 

• State new hire reporting 

• I‑9 management 

• Worker’s Compensation coordination 

• Culture & Engagement: Partner with leadership to design and execute initiatives that foster inclusion, boost morale, and maintain a high-performance culture in a remote setting. 

QUALIFICATIONS 

• 5+ years of progressive HR experience, preferably within the technology, SaaS, or high-growth startup sectors. 

• Bachelor’s degree in HR, Business Administration, or a related field. 

• SHRM-SCP, or PHR designation is highly preferred. 

• Advanced proficiency with HRIS platforms (e.g., BambooHR, UKG, Workday) and modern collaboration tools (Teams, SharePoint). 

• Exceptional verbal and written communication skills, with the ability to navigate sensitive conversations with empathy and professionalism. 

• A proactive approach to identifying "friction points" in the employee experience and proposing scalable solutions. 

WORK ENVIRONMENT  

• A virtual work environment  

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Director of Customer Success to our team!  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture.  Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  

About the Role 

CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Director of Customer Success who can own outcomes—not tasks—and serve as the single point of accountability for the success of our Customer Success Managers and their customer base. This is a high-ownership, customer-facing role for someone who can think like a general manager and drive results through internal execution and team optimization, not by passing problems down the line. 

CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction. You will have the opportunity to support the growth and success of each team member while continually looking at ways to make the customer journey a memorable one.  

The ideal candidate has strong business acumen, proven leadership skills, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and exceptional leadership.  

Key Responsibilities 

• Customer Ownership – Act as a conduit of success for the Customer Success team. Refine and continually improve customer relationships, retention, and their experience through meaningful process improvements. 

• Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task and on time. A CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player. 

• Project & Process Management – Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements 

• Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. 

• Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. 

• Business Reviews & Customer Communication – Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. 

• Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations) to guide your priorities. If it’s off track, you’re already on it. 

• Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals. 

• Team Leadership – Lead, support, and hold team members accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included. 

Who You Are 

• Execution-Driven – You don’t pass problems along; you fix them. 

• Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity. 

• Customer-Focused – You know how to speak to business leaders and ensure our services and team drive real customer value. 

• Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy. 

• Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early. 

• Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it. 

Why This Role? 

• Strengthen customer relationships, top to bottom—with the authority to make things happen.  

• Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base. 

• Join and lead a team that values ownership, urgency, and accountability. 

• Access to a complete set of tools and data—you just need to take initiative, act, and identify areas of opportunity.  

• Work remotely in a high-performance culture with a team that shares your standards.  

• Be measured on the things that matter: execution, retention, and customer impact.  

Preferred Qualifications 

• A minimum of 10 years of experience leading a Customer Success/Service team in a tech-focused environment (MSP-preferred) 

• Deep knowledge and understanding of IT systems and platforms  
• Experience providing end-user technical support  

Work Environment 

• A virtual work environment 
• There may be approximately 20% travel to customer sites and industry events in this role.

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited about our growth and are looking to add a Vice President of Operations to our team.  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture.  Our professionals help clients understand where to reduce unnecessary spend, where to invest strategically, and how to integrate existing initiatives into a cohesive security and compliance framework that delivers measurable outcomes. 

Successful candidates for CyberSheath are self-motivated, execution-oriented leaders who think creatively, solve problems independently, and thrive in high-accountability environments. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. 

Job Overview 

The Vice President of Operations is responsible for leading the end-to-end service delivery organization, including managed services, helpdesk, projects, security operations, and engineering. This leader will ensure a consistently high-quality client experience, strong operational discipline, clear accountability, and scalable processes that enable profitable growth.

 
This role requires a leader who can balance strategic planning with hands-on execution —someone who can improve systems, coach managers, hold teams accountable, and drive service delivery performance in a fast-paced MSP environment. 
 
Key Responsibilities Operational Leadership  

• Lead day-to-day service delivery operations across helpdesk, security operations, and engineering 

• Design, implement, and continuously improve scalable operational processes, workflows, and performance standards 

• Partner with executive leadership, sales, customer success, and project management to support growth, profitability, and long-term operational maturity 
• Foster a high-performing culture through the mentorship and guidance of Operations team leaders and staff 

Service Delivery Management  

• Oversee service delivery performance, including responsiveness, efficiency, communication, and issue resolution 

• Improve visibility into team performance with clear and transparent KPIs around ticket flow, escalations, and client-impacting issues 

• Help reduce reactive support volume through improved standards, documentation, and proactive management  

 Functional Leadership 

• Oversee the engineering, security and helpdesk functions to ensure customer deliverables are properly scoped, scheduled, staffed, and completed on time 

• Manage priorities across implementations, escalations, client initiatives, and internal projects 

• Ensure technical delivery aligns with company standards and best practices 

 Process, Reporting, and Continuous Improvement  

• Improve and maintain key operational processes including ticket lifecycle management, escalation governance, inter-team handoffs, project coordination, and documentation quality 

• Use KPIs, reporting, and operational data to identify issues and drive improvement 

• Strengthen the use of PSA, documentation, and service management tools to improve consistency and efficiency  

• Prepare and deliver executive and board-level reporting tied directly to operational performance, customer health, and delivery risk indicators 

 Required Qualifications  

• 10+ years of experience leading operations within an MSP, IT services firm, or similar technical services organization in a senior leadership level capacity 

• Proven track record of engaging with customer executives, internal leadership teams collaboratively on operational strategy and performance 

• Expert understanding of managed services, helpdesk operations, project delivery, and technical escalation management 

• Experience managing service delivery metrics, SLAs, utilization, project performance, and client satisfaction 

• Working knowledge of Microsoft 365, Azure, cybersecurity services, backup and disaster recovery, and modern IT infrastructure environments 

• Demonstrated ability to improve and enforce operational processes, standards, and accountability 

• Strong understanding of MSP tools (including ConnectWise, NinjaOne) and IT infrastructure 

• Proven success leading managers, service teams, technical teams, and cross-functional departments 

• Strong communication, leadership, decision-making, and organizational skills 

• Ability to thrive in a fast-paced, growth-oriented environment while maintaining a high standard of execution  

Who You Are   

• Execution-Driven : You don’t pass problems along; you fix them.   

• Organized & Disciplined : You structure your day, know your metrics, and guide internal teams with clarity.   

• Customer-Focused : You know how to speak to business leaders and ensure our services and team drive real customer value.   

• Accountable : You take full ownership of customer outcomes and internal execution, even when it’s messy.   

• Proactive Communicator : You don’t wait for things to break—you see risk coming and address it early.   

• Process-Oriented but Flexible: You follow the playbook, but you’re always looking for ways to improve and scale it.   

 Why This Role?   

• Opportunity to shape and scale the operational backbone of a high-growth cybersecurity and compliance services company 

• Strengthen all relationships (internal and external), top to bottom - with the authority to make things happen.    

• Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base.   

• Join and lead a team that values ownership, urgency, and accountability.   

• Access to a complete set of tools and data; you just need to take initiative, act, and identify areas of opportunity.    

• Work remotely in a high-performance culture with a team that shares your standards.    

• Be measured on what matters: execution quality, customer retention, margin improvement, and scalable growth 

 What Success Looks Like 

• Operations organization operating with structure, accountability, and predictable execution rhythms 

• Positive and consistent customer experience across all service lines 

• Risks surfaced early and mitigated before becoming churn or delivery failures 

• SOPs actively followed, refined, and scaled across teams 

• Leadership has clear visibility into customer health, operational KPIs, and delivery performance 

• Operational metrics consistently tracked, reviewed, and improved 

 Work Environment  

• A virtual work environment  

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We integrate compliance and threat mitigation efforts to eliminate redundant security practices and help clients invest where it actually improves security and readiness.

Successful candidates at CyberSheath are self-motivated, think out of the box, and solve problems independently. We value confident ‘doers’ who take ownership, move with urgency, and do the right thing—even when no one is watching. Our environment is fast-paced and collaborative, and we seek team members who are willing to wear multiple hats to help us scale.

About the Role

CyberSheath is seeking a Solution Engineer to lead technical discovery and design compliant managed services and cybersecurity solutions that meet CMMC/NIST 800-171 requirements for prospective Defense Industrial Base (DIB) clients. This is a customer-facing, pre-sales role requiring a strong blend of managed services experience, security/IT engineering fluency, and deep familiarity with CMMC and NIST 800-171.

You’ll translate prospect requirements into solution architectures, scopes of work, and proposals that are technically sound, operationally deliverable, and aligned to compliance outcomes. You will also bring proven pre-sales expertise by leading discovery, guiding technical conversations, handling objections, and building buyer confidence throughout the sales cycle.

Key Responsibilities

• Pre-Sales Technical Support – Partner with Account Executives and Customer Success Managers across the full sales lifecycle, serving as a technical resource in new logo and upsell pursuits.
• Solution Design & Architecture – Design compliant solutions that align to CMMC and NIST 800-171 requirements, including managed services, security controls, governance processes, and implementation approaches.
• Discovery & Requirements Translation – Lead or support discovery sessions to understand prospect environments, risks, constraints, and compliance gaps; translate findings into clear solution scope and recommended service packages.
• Compliance-Driven Scoping – Define deliverables, assumptions, dependencies, and boundaries that make solutions executable by delivery teams while meeting compliance objectives.
• Proposal & SOW Contribution – Produce and/or contribute to statements of work, technical proposals, solution diagrams, and compliance narratives; ensure accuracy and consistency between what is sold and what can be delivered.
• Technical Sales Enablement – Present solutions to technical and executive stakeholders; support product/service positioning, differentiation, and objection handling (security, compliance, architecture, cost, and feasibility).
• Internal Alignment – Collaborate with service delivery, compliance, and operations teams to validate feasibility, estimate effort, and reduce sales-to-delivery friction.

Who You Are

• Customer-facing and credible with both technical teams and executive stakeholders.
• Comfortable owning the technical path to “yes”. You don’t just answer questions; you shape the solution and guide decisions.
• Structured communicator who can simplify complex compliance/technical topics without losing accuracy.
• Pragmatic builder who designs solutions that are compliant and deliverable in the real world.
• Collaborative with a strong bias toward action and accountability.

Required Qualifications

• 5+ years of experience in a Managed Services (MSP/MSSP) capacity, supporting client environments and operational realities.
• 10+ years prior experience working in an Information Technology, or Security role.
• Demonstrated experience supporting a sales process (pre-sales engineering, solutions consulting, technical account support, or similar), including discovery and customer presentations.
• Solid foundation in IT and/or security engineering concepts (networks, identity, endpoint, cloud, logging/monitoring, vulnerability management, governance/controls).
• Ability to produce clear, persuasive pre-sales deliverables (solution summaries, diagrams, requirements mapping, SOW inputs).
• Excellent organizational skills including the ability to balance conflicting priorities
• Ability to work as part of a team and follow defined team processes
• Must be authorized to work for any employer in the U.S.

Preferred Qualifications

• Prior MSP experience supporting multiple customers, standardized service offerings, and packaged solutions.
• Strong background in security engineering (e.g., identity, SIEM/logging, endpoint security, vulnerability management, segmentation, incident response).
• Experience with CMMC and NIST 800-171 (hands-on application in client environments, program support, or solution design).
• Experience with Microsoft Windows desktop and server operating systems   
• Experience with Microsoft Office 365 / Azure administration  
• Familiarity with common DIB-related expectations and audit readiness patterns (e.g., SSP/POA&M concepts, evidence collection approaches).

Work Environment / Travel

• A Remote / Virtual work environment.
• Travel may be required for key prospect meetings, workshops, and industry events (as needed).

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  

Opportunity Overview

As a Sr. Compliance Analyst, you will own all aspects of cybersecurity compliance for your assigned clients within CyberSheath’s Managed Compliance Services. You will lead compliance efforts and provide oversight for the implementation of cybersecurity frameworks, manage client relationships, and ensure continuous compliance with industry regulations.

Your role will be pivotal in delivering compliance solutions to DIB contractors in accordance with DFARS 252.204- 7012, NIST SP 800-171, and CMMC. You will collaborate closely with client technical teams and third-party vendors to ensure compliance and mitigate risks across the entire security landscape.

Key Responsibilities

Managed Compliance Services Ownership

• Primary Point of Contact: Own and lead all compliance efforts for assigned clients, acting as the primary advisor on cybersecurity compliance and regulatory alignment.
• Client Communication: Maintain proactive communication with clients on compliance status, assessment results, and remediation Deliver regular updates through executive briefings, business reviews, and detailed reporting.
• Regulatory Assessments: Lead and execute compliance assessments (e.g., DFARS, NIST 800-171, and CMMC Maturity Level 2). Perform annual assessments and ensure evidence-based control

Compliance Frameworks and Audits

• Framework Implementation: Lead the implementation and continuous monitoring of compliance frameworks (e.g., NIST SP 800-171, CMMC). Develop and manage System Security Plans (SSPs) and Plans of Action & Milestones (POA&M) for clients.
• Audit Preparation: Guide clients through internal and external audits, ensuring all necessary evidence, documentation, and artifacts are in place for successful certification.

Compliance Documentation & Policy Management

• Documentation Development: Collaborate with clients to develop, update, and maintain compliance documentation, including policies, procedures, SSPs, POA&Ms, and other governance materials.
• Policy Enforcement: Ensure compliance policies and procedures aligned with NIST 800-171, CMMC, and DFARS. Provide expertise in drafting and maintaining control documentation.

Incident Response & Risk Management

• Incident Management: Develop and maintain incident response plans. Conduct tabletop exercises with clients to test incident response readiness and improve incident management capabilities.
• Risk Assessments: Perform regular risk assessments to identify compliance gaps and develop mitigation strategies. Maintain risk registers and ensure continuous improvement of compliance postures.

Training & Awareness

• Security Awareness Training: Deliver or facilitate client training programs, including basic security awareness, privileged user training, and handling of Controlled Unclassified Information (CUI).

Qualifications

Hard Skills (Technical Acumen)

• Technical Knowledge: Broad understanding of systems and security engineering principles, including:
  • Ability to build and troubleshoot systems (e.g., servers, Active Directory).
  • Understanding of network fundamentals, cloud technologies (IaaS, PaaS, SaaS), and cybersecurity
• Industry Experience: Experience within the Defense Industrial Base (DIB), with expertise in assessing compliance for DIB contractors.
• Framework Expertise: Direct, hands-on experience with NIST 800-171, CMMC, DFARS 252.204-7012. Must have led compliance assessments and demonstrated independent leadership of audits or regulatory
• Certifications: CMMC Certified Assessor, CISSP, CISM, or other relevant cybersecurity certifications

Soft Skills (Grit, Communication, and Adaptability)

• Grit: Passion for working in a challenging, fast-paced A "whatever it takes" attitude and a commitment to continuous learning and improvement.
• Communication: Excellent verbal and written communication skills. Ability to convey complex compliance requirements clearly to both technical and non-technical stakeholders.
• Adaptability: Comfortable working independently, pivoting when necessary, and raising your hand when additional resources are needed. Strong follow-through and reliability in meeting deadlines.

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. 

Opportunity Overview

As a Compliance Analyst, you will own all aspects of cybersecurity compliance for your assigned clients within CyberSheath’s Managed Compliance Services. You will lead compliance efforts and provide oversight for the implementation of cybersecurity frameworks, manage client relationships, and ensure continuous compliance with industry regulations.

Your role will be pivotal in delivering compliance solutions to DIB contractors in accordance with DFARS 252.204- 7012, NIST SP 800-171, and CMMC. You will collaborate closely with client technical teams and third-party vendors to ensure compliance and mitigate risks across the entire security landscape.

Key Responsibilities

Managed Compliance Services Ownership

• Primary Point of Contact: Own and lead all compliance efforts for assigned clients, acting as the primary advisor on cybersecurity compliance and regulatory alignment.
• Client Communication: Maintain proactive communication with clients on compliance status, assessment results, and remediation Deliver regular updates through executive briefings, business reviews, and detailed reporting.
• Regulatory Assessments: Lead and execute compliance assessments (e.g., DFARS, NIST 800-171, and CMMC Maturity Level 2). Perform annual assessments and ensure evidence-based control

Compliance Frameworks and Audits

• Framework Implementation: Lead the implementation and continuous monitoring of compliance frameworks (e.g., NIST SP 800-171, CMMC). Develop and manage System Security Plans (SSPs) and Plans of Action & Milestones (POA&M) for clients.
• Audit Preparation: Guide clients through internal and external audits, ensuring all necessary evidence, documentation, and artifacts are in place for successful certification.

Compliance Documentation & Policy Management

• Documentation Development: Collaborate with clients to develop, update, and maintain compliance documentation, including policies, procedures, SSPs, POA&Ms, and other governance materials.
• Policy Enforcement: Ensure compliance policies and procedures aligned with NIST 800-171, CMMC, and DFARS. Provide expertise in drafting and maintaining control documentation.

Incident Response & Risk Management

• Incident Management: Develop and maintain incident response plans. Conduct tabletop exercises with clients to test incident response readiness and improve incident management capabilities.
• Risk Assessments: Perform regular risk assessments to identify compliance gaps and develop mitigation strategies. Maintain risk registers and ensure continuous improvement of compliance postures.

Training & Awareness

• Security Awareness Training: Deliver or facilitate client training programs, including basic security awareness, privileged user training, and handling of Controlled Unclassified Information (CUI).

Qualifications

Hard Skills (Technical Acumen)

• Technical Knowledge: Broad understanding of systems and security engineering principles, including:
  • Ability to build and troubleshoot systems (e.g., servers, Active Directory).
  • Understanding of network fundamentals, cloud technologies (IaaS, PaaS, SaaS), and cybersecurity
• Industry Experience: Experience within the Defense Industrial Base (DIB), with expertise in assessing compliance for DIB contractors.
• Framework Expertise: Direct, hands-on experience with NIST 800-171, CMMC, DFARS 252.204-7012. Must have led compliance assessments and demonstrated independent leadership of audits or regulatory
• Certifications: CMMC Certified Assessor, CISSP, CISM, or other relevant cybersecurity certifications

Soft Skills (Grit, Communication, and Adaptability)

• Grit: Passion for working in a challenging, fast-paced A "whatever it takes" attitude and a commitment to continuous learning and improvement.
• Communication: Excellent verbal and written communication skills. Ability to convey complex compliance requirements clearly to both technical and non-technical stakeholders.
• Adaptability: Comfortable working independently, pivoting when necessary, and raising your hand when additional resources are needed. Strong follow-through and reliability in meeting deadlines.

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.