Critical Mass is hiring an Account Director to lead marketing campaigns for a leading automotive brand. This is a hands-on leadership role embedded with the client, where your ability to deliver excellence in execution, maintain trusted relationships, and drive strategic updates will be front and center. If you thrive on collaboration, bring calm leadership under dynamic conditions, and excel at managing stakeholders while driving real work forward, this is your opportunity.

*This is a contract role covering a maternity leave from mid-June through September* 

You Will:

• Manage the live client website as the operational hub, overseeing ongoing maintenance, landing page updates, model year changeovers, vehicle specification changes, and seasonal campaigns
• Incorporate new vehicle launches, sales initiatives, and promotional campaigns into the site with speed and precision; ensure all updates are strategically aligned and properly implemented
• Work on-site at the client office as the senior, visible face of the agency; build trust, facilitate decisions, solve problems collaboratively, and maintain relationship health
• Guide Creative, Development, Project Management, and Marketing teams to deliver all work on brief, on budget, and on schedule; traffic updates, manage QA, and ensure seamless execution
• Shape the roadmap for site evolution during this transition period; identify optimization opportunities and recommend strategic improvements based on performance and client priorities
• Partner with client stakeholders, media partners, and internal teams to ensure all site initiatives drive measurable outcomes and support broader marketing goals
• Work through challenges with clients using consultative, solution-oriented approaches; translate client needs into clear briefs and actionable plans
• Own accountability for timelines, quality, and successful delivery; serve as the point person who ensures nothing falls through the cracks

You Have:

• 6–8+ years of agency-side account leadership in digital marketing or digital operations; director-level presence with proven ability to step in and lead immediately
• Demonstrated success managing the development of large-scale campaign work within an IAT environment
• Proven ability to work effectively with Development, Creative, Project Management, and technical teams; comfort coordinating timelines and ensuring smooth execution across disciplines
• Track record of building trust with sophisticated clients in on-site, embedded environments; ability to influence through collaboration, clarity, and consultative problem-solving
• Calm, collaborative leadership style with composer under pressure
• Ability to translate business goals into website strategy, connect campaign initiatives to outcomes, identify opportunities for optimization and growth
• Experience scoping, planning, and executing multiple initiatives simultaneously; comfort with timelines, resource planning, and ensuring quality delivery
• Excellent storytelling and presentation skills, especially with senior stakeholders, with the ability to distill complexity into clear narratives and recommendations
• Agile mindset and are comfortable with an evolving scope and the reality that priorities can shift; you thrive in environments where flexibility and adaptability are valued
• Bonus if you have automotive background

 What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, and sick days
• Access to online services for families and new parents
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  To do so, we expect our team to work from an office a minimum of 3 days a week.

The Account Manager – Digital & Website Experience has responsibility for managing and growing the client relationship on one or more accounts under the direction of an Account Director or VP, Client Partner. The Account Manager provides client and project team leadership, develops mid-senior level client relationships, and is regarded by the client as a trusted advisor in all aspects of digital transformation and web platform strategy. The Account Manager serves as the leader of a specific project team focused on digital solutions, which partners with clients across key vertical markets. He or she is responsible for client satisfaction, account revenue growth, and overall business profitability in digital services delivery.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

Critical Mass’ Internship opportunities are part of our Trailhead Program and provide a 12-week jump-start to your career. The program is designed to fast-track your growth through regular learning opportunities, mentorship, and hands-on client work - all while earning a competitive stipend. You’ll get a firsthand look at the exciting work we do at Critical Mass and experience what it’s like to be an integral part of our team. This internship gives you the chance to explore the digital agency world and client projects to see if it’s the right fit for you.

Our internship will run from May 26 – August 14. 

As a Client Service Intern, you support the Client Services Team to expertly manage and grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, and expenses requires you to be thorough and detail-oriented—but you’ve got that covered. You’re eager to put your outgoing personality to the test by gaining experience in effective team communication. And you’ll grow in your role with key guidance and mentorship from Account Director(s) and Exec leaders. 

You Will:

• Develop trusting relationships with clients and partner agencies. 
• Represent Critical Mass’s values and mission.
• Begin to understand and showcase Critical Mass service offerings.
• Organize and set agendas for weekly client meetings.
• Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events.
• Prepare appropriate presentations and present data from varying sources.
• Liaise with Client Services and Project Management teams.
• Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors.
• Liaise and communicate on behalf of Client Services department.
• Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance.
• Support Marketing and Business Development department teams as required.
• Begin to understand financial literacy per account. 
• Further develop digital acumen and performance marketing.
• Grow your knowledge of digital marketing and trends in the industry.  

You Have:

• Highly proficient skills in Microsoft Office Suite, PowerPoint, and Keynote. 
• Excellent word processing skills.
• Excellent oral and written communication skills.
• A thorough, detail-oriented mindset where organization is prioritized.
• Ability to multi-task and meet tight deadlines.
• Ability to work well under stress and in a dynamic environment.
• An outgoing, self-motivated, and assertive personality.
• Good balance between working independently and working with a team.
• Effective interpersonal skills and the ability to be a global thinker.
• Ability to proactively and diligently follow up with teams.
• Good use of tact and judgment.
• In your second or third year of university study or the first year of a two-y ear educational program. 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to: 
 
 
Strengthen opportunity for continuous learning 
Improve collaboration and team relationships. 
Increase employee engagement 

ACCOUNT COORDINATOR

The Account Coordinator is the “right-hand” person reporting to the Account Manager and/or VP, Client Partner. This person will be an integral part of the Account Management team in the organization of agendas, responding appropriately to various correspondence and coordinating meetings, travel and expenses.  The Account Coordinator will prepare and organize special presentations, document meeting minutes, as well as prepare reports and ad hoc materials.

Responsibilities:

Requirements:

Critical Mass is seeking a results-driven Senior Account Manager to work on one of our largest automotive accounts. Based in New York, you’ll collaborate closely with internal teams and the client to deliver impactful digital solutions for a leading global brand. If you’re passionate about client partnership and driving successful campaigns, we want to hear from you.

As a Senior Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. Good news—you’ll get strategic guidance from an Account Director or Client Partner. Client satisfaction, account revenue growth, and overall business profitability is on your shoulders—but you’re up to the challenge. Most importantly, you’ll be a leader within the agency and your clients—from mid to senior level—regard you as a trusted advisor to deliver excellent digital experiences.  This role is an initial temporary contract with a view to going permanent. 

You will:  

• Manage client relationship.  

• Own the success and satisfaction of client relationship.  

• Build relationships with senior members of client organization.  

• Own client satisfaction, targeting a 100% client reference-ability.  

• Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development.  

• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions.  

• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions.  

• Provide leadership, support, and ongoing guidance to team members.  

• Provide internal teams with appropriate insight into client’s strategic business initiatives.  

• Has a point of view on industry structure, trends, initiatives, and issues  

• Provide insights into organizational opportunities for cross and up-sell opportunities.  

• Oversee the development of detailed proposals and statements of work.  

• Significantly grow the client relationship in terms of revenue generated and account profitability.  

• Proactively sell and manage customer expectations and communicates project and profit risks to internal team.  

You have:  

• 4-5 years of Account Management experience specifically within digital and website based work.  

• Experience working with complex clients, delivering annual services revenues in excess of $2MM each.  

• Experience with global-scale systems  

• Extensive experience with site development, specifically involvement in large scale site design, build-out and maintenance and enhancements.  

• Proven skills as a product or category expert.  

• Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies.  

• Knowledge of programs, projects, and management processes and toolsets.  

• Demonstrated abilities in negotiation and leadership.  

• Excellent written and oral communication skills, including presentation.  

• A comprehensive and detailed knowledge of issues within e-business. 

• Excellent interpersonal skills, especially in situations involving consensus and team building.  

• Ability to handle multiple tasks simultaneously.  

• Team-oriented mindset and ability to work with remote or decentralized teams.  

• A keen sense of creative thinking and problem solving. 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.