Join SISCO at an exciting time of growth! This role offers a unique opportunity to be part of our dynamic team and contribute to our continued success.

Role Overview: As an Enrollment & EDI Processor, you will:

• Process enrollments, terminations, and changes through the system with a thorough understanding of each clients enrollment requirements
• Proper and expeditious answering of all client questions regarding enrollment procedures and/or problems
• Review daily reports from EDI loads.
• Provide prompt and accurate feedback to vendors on items needing review; Work with internal IT team on internal errors
• Ensure daily reporting provides all information needed to follow all policy and procedures as defined by Underwriting
• Troubleshooting ongoing file issues

What We're Looking For:

• Strong communication skills
• Great attention to detail
• Intermediate knowledge of Excel
• Strong knowledge of 834 EDI transactions, including loop structures, segments, and implementation guidelines.
• Prior insurance experience preferred.

Our Values:

Personal excellence:

• We hire for attitude and character first; experience is a plus, but not required.
• We look for individuals with a history of success and an insatiable desire to succeed.

Commitment to Development:

• We expect every employee to become an expert in their area – knowledge is a necessity here.
• We believe in limitless potential – with the right opportunities, you can achieve more than you ever imagined.

Embracing Challenges:

• We tackle challenges head-on, knowing that facing adversity makes us stronger.
• We encourage growth by stepping out of comfort zones and embracing new challenges. 

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Medical Claims Representative

SISCO, a Cottingham & Butler company, is continuing to grow and as a result will be adding Medical Claims Representatives to our team! This position is responsible for the delivery of excellent claims service to include accurate and timely claims processing and prompt and professional communication with clients and healthcare providers. No two claims are the same so you are constantly learning new things and meeting new people! The ideal candidate will have prior experience in an office or customer service setting, a competitive spirit, and thrive in a fast-paced professional business environment. 

Why SISCO?

SISCO is a third-party benefit administration firm that is dedicated to helping our clients maximize the value of their employee benefits. We set ourselves apart from the competition by selling the “experience” of SISCO. We deliver an effective, yet human, experience by hiring the best employees and giving them the best technology. Our company was built upon driven, ambitious people like yourself. 

About the company

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients.

These principles have become a driving force of our culture and share many common themes with the values of our clients. First, we hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenge. Secondly, we pride ourselves on serving our clients best interest through quality service, innovative solutions, and constantly evaluating our performance. Third, we have embraced and are guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday. Ultimately, we get more energy from the future we are creating for our people, our clients, and our company than from our past success.

As an organization, we are very optimistic about the future and have incredibly high expectations for our people and our performance. We also understand that our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Location: Open to Dubuque, IA and Davenport, IA.

SISCO (Self Insured Services Company) is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology. We are continuing to grow, and as a result of that growth, we are adding a Plan Document Specialist to our team. 

Essential Functions:

• Emphasis on preparing document templates and plan document related tasks.
• Work with clients and internal support teams to analyze objectives and formulate, test, and execute solutions.
• Build and maintain project plans and periodically report on status to senior leadership.
• Create and maintain standard operating procedures documentation.
• Complete plan document changes and updates regarding amendments and program changes for existing groups.

What We're Looking For:

• Exceptional attention to detail and organization.
• Self-motivated and be able to multitask.
• Above-average verbal and written communication skills.
• Ability to interact effectively with external customers, internal resources, and team members.

Experience

• Employee benefit/insurance knowledge is strongly preferred.
• Familiarity with employee benefit plans and plan documents preferred.
• Intermediate Microsoft Office skills, experience with mail merge and Excel preferred.

Full-Time Benefits - Most benefits start day 1

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

SISCO, a Cottingham & Butler company, is a leading third-party benefit administration firm dedicated to maximizing the value of employee benefits for our clients. We pride ourselves on delivering an effective, yet human, experience by hiring the best employees and equipping them with the best technology.

We’re looking for a people‑focused, results‑driven Service Supervisor to join our growing team. In this role, you’ll develop motivated, high‑performing employees and ensure our clients receive accurate, timely, and exceptional service. Your leadership will directly shape the experience of both our team and our customers.

Essential Functions:

• Ensure direct reports meet performance and accuracy goals.
• Lead, coach, and develop team members through training, feedback, and recognition.
• Oversee hiring, supervision, and retention of service staff; conduct performance reviews and support professional growth.
• Share daily/weekly feedback with Quality Assurance and Operations to identify trends and training needs.
• Maintain turnaround times and call standards that meet or exceed client and SISCO expectations.
• Manage daily workflow and projects related to PPO and Provider Maintenance

Experience:

• Medical claims and customer service supervisor experience preferred 

About SISCO:

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook