Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We are seeking a Service Supervisor who will assist in leading the Hospitality Service Team at our 360 Madison location. As a Service Supervisor, you will be responsible for ensuring the success of all programs while maintaining a high-quality products and service levels. The Service Supervisor will report directly to the Service Manager.

What You’ll Do: 

• Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow health and safety regulations and ensure sanitation and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

What We Look For: 

• Minimum Bachelor’s Degree in Hospitality or related field preferred
• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $25/hr with overtime eligibility

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You: 

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-DK1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

House Director

Convene Hospitality Group is seeking a visionary House Director to lead the ongoing operations and cultural evolution of our NeueHouse Madison Square location. As the strategic and operational leader of this iconic space, you are responsible for the holistic success of the ‘House’, encompassing commercial and operational ownership, P&L accountability, member and guest experience, creative programming, and physical asset management. 

You will provide executive oversight to a multidisciplinary team encompassing Membership & Event Sales, Membership Experience, Event Operations, Food & Beverage Programs, AV Production, and Facilities, ensuring every activation is executed with the precision and hospitality synonymous with the NeueHouse brand. Reporting to Convene Hospitality Group Leadership you will drive integrated business performance and operational excellence by leading high-impact cross-functional initiatives, while delivering elevated hospitality and cultivating a trendsetting brand that defines the global standard for creative community building. 

This is a rare opportunity to be a founding pillar of a brand evolution. You will lead the charge in creating an environment where world class hospitality meets cultural innovation. You are the custodian of an iconic landmark, transforming it into a living, breathing ecosystem where influential creators, entrepreneurs and innovators belong. You don’t follow trends, you set them.

About NeueHouse Madison Square

Located in the heart of the Flatiron District, NeueHouse Madison Square is a landmark of New York’s creative scene, housed in a historic 1913 industrial building that once served as an auction house. NeueHouse Madison Square offers a timeless design, emotive experiences, and elevated hospitality.  Across eight floors, it offers special event spaces, membership lounges, private office suites, and a members-only restaurant and bar, all artfully blending an edgy, industrial aesthetic with the comfort and warmth of a designer residence.

What You’ll Do:

Leadership & Team Management

• Provide executive direction to multidisciplinary teams including Membership & Event Sales, Membership Experience, Food & Beverage, AV Production, and Facilities. 
• Act as the cultural steward ensuring every activation is executed with precision and hospitality synonymous with both the brand and elevated hospitality standards.
• Recruit, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.

Commercial Performance

• Partner with CHG commercial leadership to craft a sales and marketing strategy to drive top line revenue growth across membership, private workspace, meetings & events and food & beverage outlets.  
• Build and lead on-site sales and marketing team to support a holistic go-to-market strategy supported by CHG centralized brand, marketing and global sales organizations.  
• Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
• Focus on optimizing yield through pricing strategies, occupancy management, and the conversion of high production events that align with the brand’s market position.
• Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.

Operational Excellence

• Implement and drive a versatile service philosophy that ensures every interaction from catering and intimate community gatherings to high-production, large scale events is transformed to bespoke, tailored, world-class experience.
• Ensure the venue is consistently operationally ready by overseeing and monitoring front of house operations, back of house logistics, and physical brand standards.
• Enforce rigorous venue policies, safety protocols, and compliance with local health and liquor regulations.

Food & Beverage Delivery

• Architect and oversee the F&B program that balances high-end simplicity with operational flexibility, ensuring the service model can seamlessly scale to support everything from social lounging to formal, bespoke private dining experiences.
• Seamlessly manage the operational flow across multi outlets including the restaurant and cafe- an integration of breakfast, lunch and cafe classics as well as the private dining room and bar, ensuring each maintains a culinary seasonal rotation, elevated service and peak performance.
• Navigate the complexity of a multi-faceted venue by balancing high-level business orchestration with active floor presence. Lead from the front to ensure refined service, managing the "connective tissue" between culinary and front of house. 

Financial Management

• Take comprehensive ownership of the property’s Profit and Loss statement, meticulously balancing premium operational delivery with sustainable bottom-line health.
• Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
• Partner with sales to drive membership growth and maximize event profitability

Revenue Management

• Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
• Ownership of the property’s revenue engine, partnering with Commercial teams to design and execute high-impact growth strategies across all business lines.
• Focus on optimizing yield through pricing strategies, occupancy management, and the conversion of high production events that align with the brand’s market position.
• Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.

Client & Stakeholder Relations

• Act as the primary conduit for members; you are not just a point of contact, but a trusted partner who understands their world and ensures the House is a sanctuary for their best work.
• Foster deep connections and relationships within the creative community. You manage a network, you weave a community- ensuring the House serves as a catalyst for collaboration and diverse perspectives.
• Architect a space that is inclusive and safe, ensuring diversity is not just a metric, but the foundational pulse of the House. You will proactively identify and remove barriers to belonging, ensuring every member feels valued.
• Nurture relationships with all stakeholders ensuring the brand's creative mission comes to life in the physical space.

Strategic Planning & Growth

• Partner with leadership to co-author long term growth strategies. You will implement industry-leading best practice to ensure the House is the benchmark for innovation in the creative community space.
• Maintain a full view of global industry shifts, proactively evolving the House to ensure it remains dynamic and competitive.
• Evolve the operational framework to ensure business is running at peak efficiency and effectiveness. You will refine the connective tissue between departments to optimize workflows, labor models and resource allocation.

What We Look For: 

• 7+ years of senior leadership experience in event venue management, membership, hospitality, or a related field.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, food & beverage programs, and technical production.
• Exceptional leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced, membership and  event-driven environment.
• Proficiency with budgeting, financial reporting, and KPI analysis.
• Flexibility to work evenings, weekends, and holidays to support event operations.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range: $140,000 - $150,000. This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-DK1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

HOSPITALITY SERVICE TECHNICIAN 

We’re seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager.

What You’ll Do:

The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections.

You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

What We Look For:

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full Time Hourly Rate: $21

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

PART-TIME HOSPITALITY SERVICE TECHNICIAN 

We’re seeking a Part-Time Hospitality Service Technician to join our Operations team. The PT Hospitality Service Technician will report directly to the Service Manager.

Schedule: This role is based on business needs, so hours will vary. Typical shifts consist of three 8-hour days per week. We aim to be flexible and work with commitments when possible, but candidates should expect variability week to week. Please note there may also be slower periods when available hours are more limited.

What You’ll Do:

The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections.

You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

What We Look For:

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

HOSPITALITY SERVICE TECHNICIAN 

We’re seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager.

What You’ll Do:

The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections.

You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

What We Look For:

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full Time Hourly Rate: $29

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

PART-TIME HOSPITALITY SERVICE TECHNICIAN 

We’re seeking a Part-Time Hospitality Service Technician to join our Operations team. The PT Hospitality Service Technician will report directly to the Service Manager.

Schedule: This role is based on business needs, so hours will vary. Typical shifts may fall between 10 am-3 pm or 2 pm-7 pm, or consist of three 8-hour days in a week. We aim to be flexible and work with commitments when possible, but candidates should expect variability week to week. Please note there may also be slower periods when available hours are more limited.

What You’ll Do:

The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections.

You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

What We Look For:

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Hourly Rate: $19.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

CAFE ATTENDANT

We’re seeking a Café Attendant to join our Café Team. The Café Attendant will report directly to the Manager.

What You’ll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium coffees and teas. The Cafe Attendant fulfills any other duties the Café Manager and Lead Barista assigns, and represents a professional manner. 

• Delivers fast, friendly, personalized service while building relationships.
• Accurately takes, calls back, and processes guests' orders.
• Prepares beverages and food items to company standards, following all recipes and procedures.
• Educates guests on products, services, and menu offerings.
• Maintains consistent product quality and completes required certifications.
• Develops knowledge of coffee and tea regions, blends, and flavor profiles.
• Answers customer questions regarding products, preparation, and freshness.
• Operates the register accurately, including handling payments and providing change.
• Handles phone inquiries professionally, including orders and store information.
• Monitors and proactively resolves customer service issues, escalating concerns as needed.
• Weighs, grinds, and packages coffee according to company guidelines.
• Stocks and restocks inventory, including baked goods and retail items.
• Maintains the cleanliness of the store, including the bar area, equipment, and common spaces.
• Assists with receiving and organizing shipments.
• Follows safety protocols and reports hazards, incidents, and operational issues to management.

What We Look For:

• Maintains positive company morale and professional attitude
• Strong coffee knowledge - ability to train and develop peers
• Regularly required to handle food and hot beverages
• Must be able to work overtime, as needed
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to stand, walk, talk, and hear
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full-Time Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. 

HOSPITALITY COORDINATOR

We’re seeking a Hospitality Coordinator to join our Operations team in Boston. The Hospitality Coordinator will report directly to the General Manager. The Hospitality Coordinator supports the daily execution of meetings, workplace, and event experiences. This role is highly visible and client-facing, responsible for delivering exceptional experiences while coordinating across departments to ensure seamless operations.

What You’ll Do: Experience & Welcome Desk:

• Welcome and check in all guests, clients, and workplace members
• Manage lobby/reception flow, VIP arrivals, and guest support
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
• Manage coat check, lost & found, and daily front-of-house operations

Event & Meeting Support:

• Support end-to-end execution of meetings and events
• Coordinate load-in/load-out, freight, and vendor logistics
• Create event materials (run-of-show, signage, menu cards)
• Assist with setup, breakdown, and on-the-floor support during peak times
• Support site tours and “Surprise & Delight” moments

Operations & Building Coordination:

• Partner with building management on security, maintenance, and event logistics
• Submit and track facility tickets (HVAC, repairs, etc.)
• Coordinate security guards, porters, and lobby flow for events

Workplace & Administrative Support:

• Assist members with bookings, catering, badges, and requests
• Manage calendars, event schedules, and internal communications
• Handle packages, invoices, purchasing, and supply inventory
• Support staffing logistics, including scheduling temporary team members

Systems & Collaboration:

• Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
• Partner with Culinary, Service, Production, Technology, and Customer Success teams
• Communicate effectively and problem-solve in real time

What We Look For:

• Minimum 2 years’ experience in hospitality 
• Strong communication skills and a service-first mindset
• Highly organized, adaptable, and comfortable multitasking
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Hourly Rate: $27.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Conference and Events Supervisor- Full-Time 

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

If you’re the kind of person who finds genuine joy in the "perfect flow" of a room and treats every guest like a VIP, you’ll fit right in here. At Convene, we’re all about the human side of hospitality, and as our Conference & Events Supervisor, you’ll be the friendly face leading our London team through the buzz of the rush. Working alongside our Managers, you’ll lead the operations team to ensure every event doesn’t just run—it shines—with that signature sparkle that makes every event at Convene stand out. 

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

What You’ll Do: As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience.

• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

What We Look For: 

• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do 

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-CD1