About the Position:

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation.

Key Responsibilities Include:

• Spend 25% of time on the floor in a customer-facing environment at the airport, 30% of time on administrative responsibilities and 45% partnering with key airport stakeholders & business partners
• Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
• Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
• Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
• Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
• Manage labor to ensure highest utility, and oversight of payroll and scheduling

Ideal candidates will have:

• At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
• Prior experience managing both salaried and hourly employees is a must
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team. 
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
• You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Required to successfully complete a government background investigation

The base salary range for this role is $115,000-125,000 / year depending on level of skills and experience. 

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for team members and other rewards may include bonuses.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays 
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company! 
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

About CLEAR: 

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Perks of Being a Team Member at CLEAR!

• Competitive compensation structure with base and target bonus
• 3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays 
• $100 monthly wellness stipend for health and fitness-related expenses
• 401k Retirement Plan with company match
• Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
• Family Planning benefits through KindBody
• Paid Parental Leave
• Family, Military & Bereavement Leave Program
• Emotional Well Being Assistance
• Ongoing training & development programs to grow & advance your career with a growing company! 
• Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Who We Are:

• A Day in the Life at CLEAR
• How CLEAR works
• Our Values 

About the Position:

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors.  The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales. 

Key Responsibilities Include:

• Spend 60% of time on the floor in a customer-facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Support the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales. 
• Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development. 
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Assist with employee relations matters & investigations as needed 
• Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performance
• Build and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

Ideal candidates will have:

• At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars). 
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environment
• Experience with employee engagement, customer satisfaction, sales and adhering to compliance standards. 
• Proficiency in using technology daily in your work
• ​​Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

The base salary range for this role is $70,000 to $80,000 depending on levels of skills and experience. The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.