About the Role

We’re hiring an Analyst to join our Business Control Testing (BCT) team within Operations and Member Experience (OMX). In this role, you’ll help ensure our controls are working as intended and that we’re meeting regulatory and internal policy requirements. You’ll test key processes, partner with stakeholders to address gaps, and contribute to how we generate insights from our work. This is a great opportunity to build deep expertise in risk, controls, and operations while working across a wide range of teams.

The base salary offered for this role and level of experience will begin at $83,000.00 and up to $115,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Test key OMX controls to assess adherence to regulatory requirements and internal policies
• Analyze datasets and review documentation to identify anomalies, gaps, or control deficiencies
• Partner with stakeholders to communicate findings and support remediation design and validation
• Contribute to scoping, sampling, and test script development for control reviews
• Clearly document and present testing results in a way that drives action
• Support the evolution of BCT reporting and insight generation capabilities
• Collaborate with team members to execute multiple concurrent control testing reviews

What Makes This Role Unique

• Because BCT tests across the whole of OMX, you’ll gain broad exposure to key functions, subject matter experts, and leadership across the organization
• Opportunity to help shape BCT’s processes and the implementation of AI tools within control testing and analysis

To thrive in this role, you have

• 2–5 years of experience in banking or financial services, ideally in control testing, compliance, audit, or risk management
• Working knowledge of consumer financial regulations (e.g., Fair Lending, UDAAP, Reg E, Reg Z, FCRA, FDCPA)
• Experience analyzing complex datasets and reviewing policies/procedures to identify issues
• Strong communication skills, with the ability to clearly explain findings and influence remediation decisions
• Ability to independently own portions of testing reviews, with a path toward leading full reviews
• Collaborative mindset with a focus on learning, teamwork, and inclusivity

Bonus

• Familiarity with AI tools (e.g., ChatGPT, Gemini, Claude) and their application to control testing or data analysis
• Experience interacting with financial regulators, particularly in the context of testing requirements and results
• Experience writing clear, structured findings that articulate root cause and impact

#LI-MM1 #LI-Onsite

About the role

As a Senior Program Manager on Chime’s Member Experience (MX) team, you’ll directly influence and drive the strategy for the support experience for new products we launch at Chime. You’ll also be directly responsible for driving down the need to contact Member Services at all by partnering with different cross-functional teams across Chime to influence roadmaps that drive the best possible member experience through self-service. Within the Spending team, the experiences you’ll focus on will revolve around anything that relates to payments, cards, transfers, and the way that people move money cards, transactions, and transfers—anything that touches how payments operate you’ll effectively oversee. Your mission is to deliver high-quality, efficient, and member-first experiences that reduce the need for support, drive automation, and improve the member experience long-term.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Manage entry points, routing, automation, knowledge management, and resolution quality for several of our new products and our core cards, transactions, and transfer products.
• Partner directly with Product, Engineering, Analytics, and other teams to deliver new features and products, where you’ll focus on how we optimize for member experience.
• Use analytics to prioritize high-impact initiatives, track outcomes, and inform decision-making.
• Partner with Analytics, Ops, Product, and other teams to test support flows (e.g., A/B, holdouts), evaluate outcomes, and scale what works.
• Be accountable for how often members contact Chime for our specific products and features, helping shape roadmaps that solve member issues before they even need to contact us.
• Drive standard operating procedures and workflows that are compliant and up-to-date at the same velocity that our products change.
• Translate contact taxonomy, NPS/voice of customer insights, quality assurance data, and sentiment data into a clear plan that drives measurable impact on contact rate and other member service metrics
• ~10–15% travel is the commitment for this role

To thrive in this role, you have

• 6+ years of experience driving improvements in complex, cross-functional environments — ideally in customer experience, program management, operations, or product enablement roles. You’ve managed initiatives that improved customer satisfaction, automation, or efficiency in service or support ecosystems.
• Experience in one or more of the following areas is especially valuable:
• Managing end-to-end support or customer journeys in a high-growth environment
• Partnering with Product, Engineering, or Analytics to design and deliver support tooling or automation
• Using data and insights (e.g., NPS, contact drivers, AHT) to shape priorities and measure impact
• Leading process optimization, knowledge management, or quality initiatives within customer experience organizations
• Working with outsourced or vendor operations teams to drive consistent experience and performance
• Member-Obsessed Mindset: You act as the voice of the member in every decision, ensuring that improvements elevate satisfaction and trust.
• Strong Ownership Mentality: You independently drive programs from insight to execution, balancing urgency with rigor and transparency.
• Cross-Functional Influence: You navigate complex partnerships across Member Experience, Product, and Risk, building trust through credibility, clarity, and results.
• Strategic Problem-Solving Skills: You break down complex challenges, use structured frameworks, and anticipate downstream implications to deliver sustainable solutions.
• Data-Driven Decision Making: You can interpret trends from multiple data sources and use them to guide prioritization and assess impact—you have experience with tools like Power BI, Tableau, Looker, or other data exploration tools and feel comfortable navigating them.
• Adaptability and Resilience: You stay grounded and focused through ambiguity, leading others through change with composure and clarity.

#LI-EI1 #LI-Remote

About the Role

Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles:

1. Frictionless product: Use member insights to mitigate member issues with a simple,  transparent product
2. Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other
3. Excellent support: When members do have to contact us, provide them with excellent service.

You are a proactive, detail-oriented Content professional with a passion for driving excellence in content strategy, measuring the efficacy of what’s published, and building frameworks for governance. As the Sr. PM, you’ll build and oversee standards, dashboards, and processes that ensure a proactive lifecycle for high-quality content.

This role requires someone who thrives in a fast-moving environment and can move fluidly between strategy and execution. You’ll define editorial standards, own a feedback program, establish reporting mechanisms, deep dive into data to uncover actionable insights and collaborate closely with the Content team and our Compliance, Quality, Vendor Ops, and Product counterparts.

The base salary offered for this role and level of experience will begin at $116,000.00 and up to $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

Editorial Governance Frameworks & Quality Standards

• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
• Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.
• Own our agent feedback program and ensure our process enables the team to meet SLAs and deliver impact through improved content.
• Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.

Monitoring, Reporting & Accountability

• Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms. 
• Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.

Continuous Improvement & Reinforcement

• Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.
• Mentor more junior members of the team across content strategy, data analyses, and delivering measurable results.

To thrive in this role, you have

• Bachelor’s degree required
• 6+ years of experience in Content Strategy, Analysis, and Editorial Standards, ideally in a BPO or large-scale support environment
• Strong analytical skills with experience creating and reporting on content quality metrics and performance data
• Proven experience designing and implementing governance or quality assurance frameworks 
• Strong understanding of content tech and tools
• Exceptional project management and stakeholder engagement skills
• Experience with Content Management Systems (CMS) and reporting tools
• Ability to balance strategic thinking with hands-on execution in a fast-paced environment
• Demonstrated experience and willingness to influence without authority
• Strong collaboration skills and willingness to Team Up

#LI-EI1 #LI-Remote

About the role

Chime Engineering is growing rapidly as we scale to meet the financial needs of our members—and that growth depends on strong, secure, and efficient engineering foundations. We’re hiring a Senior Python Core Engineer- to join the Languages & Frameworks team within Engineering Services, with a mission to standardize and strengthen Chime’s Python ecosystem.

Python is increasingly foundational to our data engineering, analytics, machine learning, and emerging AI initiatives. As Python adoption expands, we need clear ownership and stewardship over Python releases, packaging, base images, and shared libraries to reduce security risk, eliminate duplicated effort, add guardrails against AI generated code, and make builds and runtimes more reliable and reproducible.

In this role, you’ll be the technical leader for Python foundations across the company responsible for owning the lifecycle of Python versions, defining best practices, improving build and dependency workflows, and maintaining key internal Python libraries. You’ll partner closely with platform teams, CI/CD stakeholders and data/ML orgs to drive improvements that make Python development faster, safer, and more scalable.

The base salary offered for this role and level of experience will begin at $187,000 and up to $259,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own Chime’s Python version standards, upgrade cadence, and compliance, reducing EOL exposure and security patch lag
• Design and drive safe, repeatable Python upgrade processes across services and shared libraries, enabling teams to adopt new versions with minimal friction
• Establish clear dependency management practices (e.g., version locking policies, upgrade safety, library compatibility strategies)
• Partner with CI/CD stakeholders to improve build performance, reliability, and developer experience for Python projects
• Maintain and develop critical internal Python libraries  including roadmap, quality, and adoption
• Define and evangelize Python best practices (“the Chime way”), aligned with community standards, and support teams through documentation and enablement
• Identify and drive opportunities to maximize returns from the Python + AI ecosystem, evaluating tools, practices, and vendor options that improve iteration speed and outcomes

To thrive in this role, you have

• 5+ years of software engineering experience, with deep hands-on expertise in Python in production
• Strong experience with Python build tooling, and an understanding of tradeoffs in versioning and distribution
• Understanding of asynchronous and synchronous data-sharing patterns (pub/sub, RPC, caching, etc.).
• Solid knowledge of containerized environments and build systems (Docker images, CI pipelines, caching, reproducible builds)
• Experience building and maintaining shared libraries used by multiple teams, including API design, backwards compatibility, and release management
• A security- and reliability-first mindset, especially around EOL management, patching and build integrity
• Strong cross-functional collaboration skills—able to influence without authority and align multiple teams around standards and migrations
• Comfort operating with ambiguous requirements, creating clarity through docs, prototypes, and incremental rollout plans
• Bonus: experience working in/supporting data engineering and ML
• Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary.

#LI-Remote #LI-GC1