About the role

Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.

As an IT Support Technician II (L2), you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees. This role emphasizes craftsmanship, ownership of outcomes, and balancing speed with care.

The hourly range offered for this role and level of experience will begin at $34.62 to $48.08 per hour. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. 

In this role, you can expect to

Accountability & Technical Craft

• Owns Outcomes: Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.
• Technical Proficiency: Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Quality & Standards: Follows Standard Operating Procedures (SOPs) precisely and contributes by giving feedback to senior team members for SOP improvement.
• Troubleshooting: Troubleshoots basic infrastructure problems and understands core IT infrastructure and workflows end-to-end.
• Policies: Follows and contributes to IT Policies and knowledge base articles.

End-User Support & Execution

• Ticket Resolution: Resolves moderate-complexity tickets efficiently and meets service-level targets.
• Workload Management: Manages daily workload independently with minimal oversight.
• Communication: Communicates clearly and effectively with users and teammates in both written and verbal settings.
• AV Support: Provides basic AV support and maintenance for medium to small meetings, including daily sweeps and service desk requests.
• Physical Support: Works across multiple IT systems (identity, collaboration, endpoint management) to support individual users' requests and tasks and provides support during business hours at the TechGarden.

Autonomy and Growth

• Documentation Use: Can locate, understand, and follow directions from IT documentation; highlights inconsistencies and updates as needed.
• Client Guidance: Can lead clients to public documentation as a means to solving issues.
• Automation Input: Uses existing automation tools to deliver solutions and contributes input on possible improvements.
• Escalation: Escalates only complex or admin-blocked requests, knowing when and what to escalate.
• Mentorship: Receptive to mentoring and assimilates team, technical, and business knowledge.

Business & Member Outcomes

• Process Adherence: Follows established processes and procedures, escalating when appropriate and learning what kind of detail is needed for each incident type.
• Efficiency: Improves team efficiency through proactive process cleanups or documentation updates.
• Satisfaction: Maintains excellent internal satisfaction scores.
• Contribution: Contributes to small automation or improvement initiatives.

To thrive in this role, you have

• Experience: 3+ years of hands-on IT support experience in a corporate environment.
• Technical Knowledge: Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Execution: Proven ability to resolve moderate-complexity tickets efficiently and manage daily workload independently.
• Quality Focus: Demonstrated commitment to following SOPs precisely and owning outcomes.
• Communication: Clear written and verbal communication skills.
• AV Basics: Experience with basic AV support and maintenance for conference rooms.

Nice-to-have

• Familiarity with ITSM tools like Jira Service Desk and documentation platforms like Confluence.
• Experience with the common Chime tech stack administration (e.g., G-Workspace, Slack, Atlassian).
• Experience with end-to-end IT infrastructure workflows.
• A background in contributing to knowledge base articles and SOPs.

#LI-Onsite #LI-JL1

About the role

We’re hiring a Director of Product Management to lead MyPay across both workplace and direct-to-consumer experiences. This is a highly strategic role focused on building a product that deepens member love while unlocking new avenues for growth. You’ll define the long-term vision, guide a team through ambiguity, and partner closely across the company to turn MyPay into a foundational part of the Chime ecosystem.

You’ll be stepping into a product that already plays a meaningful role for our members, but is still early in realizing its full potential. MyPay sits at the intersection of everyday financial behavior and long-term financial progress, with the opportunity to become a core part of how members engage with Chime. This role is about taking something that works today and evolving it into something members can’t imagine living without—while uncovering new ways it can drive meaningful, sustainable growth.

The base salary offered for this role and level of experience will begin at $239,000.00 and up to $330,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Own and evolve the product strategy for MyPay across multiple surfaces and customer segments
• Lead and develop a team of product managers operating across different problem spaces and maturity levels
• Define and prioritize long-term bets that increase member engagement, trust, and retention
• Identify and unlock new growth levers that expand MyPay adoption and usage
• Partner cross-functionally with Engineering, Design, Data, Marketing, and Operations to deliver impact
• Navigate early-stage ambiguity while building toward scalable, repeatable product systems
• Translate company-level priorities into clear product direction and measurable outcomes

To thrive in this role, you have

• Experience leading product teams responsible for complex, consumer-facing products
• A track record of owning products that span both zero-to-one and growth phases
• Experience building products that drive strong user engagement and retention
• Demonstrated ability to define and execute long-term product strategy in ambiguous environments
• Experience partnering across multiple functions to deliver large-scale initiatives
• Strong product judgment grounded in customer needs, data, and business impact
• Experience in fintech, payments, or adjacent regulated spaces [PREFERRED, IF APPLICABLE]

#LI-TP1 #LI-Hybrid

About the role 

As a Strategy Manager, Network Partnerships you will work directly with Chime’s network partners to deliver on the company’s highest priority initiatives. You will own day-to-day partnership operations, optimize network performance, and drive strategic initiatives across product, risk, engineering, and finance.

This role sits at the intersection of strategy and execution. You’ll collaborate with senior leaders internally and externally, influence product direction through partner insights, and ensure seamless delivery from concept to launch. If you enjoy working on high-impact initiatives, navigating complex ecosystems, and building strong relationships, this role offers a unique opportunity to make a meaningful impact at scale.

This is a critical role to represent Chime’s strategic growth drivers with our bank and network partners, reporting directly to the Head of Network Partnerships. This is a highly cross-functional role that requires strong strategic thinking, operational rigor, and clear, effective communication.

The base salary offered for this role and level of experience will begin at $133,000.00 and up to $185,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Own day-to-day engagement with network partners, driving execution against key strategic initiatives.
• Lead cross-functional efforts across Product, Engineering, Risk, Finance, and Legal to deliver partner integrations and launches,
• Relentlessly pursue high-impact opportunities, driving impact from ideation and discovery to the P&L
• Translate partner insights and industry trends into product and strategy recommendations.
• Build strong relationships with internal and external stakeholders to drive alignment and unblock execution.
• Track and communicate progress against key initiatives, ensuring accountability across stakeholders.

To thrive in this role, you have

• 3-7 years of experience across fintech, payments, or financial services (network, issuer, processor, or PSP experience preferred). 
  • Ideally, with at least 2+ years of prior experience at a top 3 consulting firm (focus on financial services, tech, or retail preferred)
• Excellent communication and interpersonal skills, able to quickly establish relationships
• Experience working in fast-paced, high-growth environments
• Proven ability to lead cross-functional initiatives and deliver results. Comfortable with ambiguity and energized by solving complex problems
• Strong relationship skills with the ability to operate autonomously and influence without authority
• A strategic thinker who can also dive into the details to get things done, not afraid to get their hands dirty

#LI-MM1 #LI-Onsite 

About the Role

At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals. 

We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?

In this role as an Account Executive, you'll spearhead our direct sales efforts, focusing on key players with substantial workforces of 10,000 to 35,000 employees. You will play a pivotal role in shaping the strategic account relationships, account management processes, and partnership opportunities while collaboratively crafting the go-to-market strategy. Join a nimble startup division within Chime that operates with the dynamic spirit of an entrepreneurial team, offering you vast territories to make your mark and significant potential for growth and advancement.

The base salary offered for this role and level of experience will begin at $140,000.00 and up to $165,000.00. Full-time employees are also eligible for competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

We’re seeking a results-driven sales professional to craft personalized pitches that resonate with large employers, aligning our solutions to their specific needs. You’ll engage prospects through discovery calls, demos, and in-person meetings, using a consultative approach to close deals. By executing a scalable sales strategy—including cold calling, emailing, and social selling—you’ll build a robust pipeline and convert leads in collaboration with the Business Development team.

Managing the full sales cycle, you’ll exceed sales targets while ensuring seamless onboarding for new clients. You’ll partner with Product and Marketing teams to align solutions with market needs and refine go-to-market strategies. Using CRM tools, you’ll track and report sales activities, optimizing performance and pipeline health.

To thrive in this role, you have

• 8+ years of sales experience required, ideally in outbound or consultative environments;
• Experience in payroll, HCM, benefits, or financial wellness solutions preferred.
• Proven track record of meeting and exceeding sales targets.
• Experience in prospecting, cold calling, emailing, and social selling.
• Ability to manage the full sales cycle from prospecting to close.
• Comfortable working in a fast-paced, high-growth environment.
• Proven ability to manage complex sales involving multiple decision-makers.
• Self-motivated, goal-oriented, and proactive in driving sales opportunities.

#LI-MM1 #LI-Remote