About the Role

Title: Revenue Operations Associate

Reports to: Director of Revenue Operations

Location: Remote, US

We are searching for a Revenue Operations Associate who loves translating big picture strategic goals into actionable tooling, automation, and analysis outputs. This is an opportunity to shape a rapidly-scaling marketplace business that is leading the market across segments (consumer, mid-market, and enterprise). You’ll be a driving force behind ensuring our multi-segment Sales team can push the pace, looking each day to improve their efficiency and effectiveness, and to ensure management visibility into key metrics and trends. Reporting to the Director of Revenue Operations, this role is critical to helping us ensure alignment across our Sales segments, Finance, Marketing, and Partner and Service Operations.

What You’ll Do

• Collaborate with sales unit leaders and executive leadership to define, document, and manage the end-to-end revenue process, identifying bottlenecks and areas for optimization.
• Design, implement, and document standardized processes for lead-to-opportunity, opportunity-to-close, and post-sales activities. 
• Analyze and assist in setting annual and quarterly revenue targets, forecasting, and compensation plan design. Provide regular forecasting support, working closely with sales leadership and finance to improve forecast accuracy and pipeline visibility. 
• Conduct deep-dive analysis on pipeline health, sales productivity, campaign effectiveness, and customer churn/retention. 
• Serve as a second administrator for the CRM (e.g., Salesforce), including configuration, customization, data integrity, and security. 
• Contribute to the revenue stack tech roadmap, ensuring that we can stay nimble as we continue to scale. 
• Develop and maintain key performance indicator (KPI) dashboards and reporting across Sales and other revenue-related functions to provide actionable insights into revenue performance.

What You’ll Bring

• A bachelor's degree, and 3+ years of experience in Revenue Operations, Sales Operations, or Business Operations, preferably within a B2B SaaS environment. 
• Enviable analytical skills, with the ability to translate complex data into clear, actionable insights and recommendations. 
• Advanced Excel/GSheets skills and advanced/intermediate experience with SQL. Tableau/Power BI is a plus.
• Expert-level proficiency as a CRM Administrator (Salesforce required; certification is a plus), and demonstrated experience managing an integrated tech stack, including sales engagement (we use Outreach), marketing and process automation, AI, and other analytics products. 
• Superb communication and personal organization, with a knack for helping translate concepts and breaking down broad needs into actionable projects. You’re able to recommend solutions and then bring them to life. 
• Proven ability to propose solutions that balance speed and durability/scalability, and eagerness to steer projects to completion. 
• Familiarity with financial planning and analysis (FP&A) concepts related to revenue.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & Background Check
• Welcome aboard!

About the Role

Title: Supply Specialist 

Reports to:  Service Operations Manager

Location: Remote, US

Schedule: Flexible to work nights and weekends. Training schedule will vary. 

CharterUP is seeking a proactive and organized Supply Specialist to take ownership of trip assignment and vendor management within a specified geographical region. This role is critical in ensuring efficient trip management, maintaining vendor relationships, supporting cross-functional projects, and driving continuous improvement in operational processes. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and excels in both independent work and team collaboration.

What You’ll Do

Operational Oversight:

• Manage day-to-day operations within the region to ensure trips are assigned, executed, and completed in alignment with company standards.
• Responds immediately to failures in service delivery, identifying and executing alternate solutions. 
• Assign trips to operators within margin parameters while tracking availability to ensure optimal resource use.
• Monitor and action cases in ticketing system to address exceptions just as service delivery failures and pricing negotiations 
• Maintain and report on supply and demand trends across the region, including provider availability and pricing.

Vendor Relations:

• Build and maintain strong, positive relationships with vendors and key stakeholders.
• Resolve vendor issues and respond to inquiries via phone, email, and ticketing system in a timely and effective manner.

Market Analysis:

• Collect, analyze, and report on key operational data, including pricing trends, vendor performance, local events, and supply metrics.
• Stay informed on industry and regional trends to inform operational strategy and identify areas for growth or improvement.
• Contribute to cross-functional initiatives and special projects as assigned.

Problem Solving & Communication:

• Quickly address and resolve transportation-related issues, including trip delays, vehicle problems, or customer complaints.
• Collaborate with internal teams and external partners through various communication platforms such as Slack, email, phone, and ticketing system.

What You’ll Bring

• 2+ years of experience in operations, logistics, or vendor management preferred
• Excellent organizational and time-management skills
• Strong mathematical skills with the ability to calculate margins, analyze pricing data, and make cost-effective decisions
• Experience negotiating pricing and terms with vendors to optimize profitability.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal and communication skills.
• Proficiency in tools such as Slack, Sprinklr, and Excel (or similar).

Recruiting Process:

• Step 1: Video call with Talent Acquisition
• Step 2: Video call interview with Hiring Manager
• Step 3: Final video call interview with team.
• Step 4: Offer & background check

Title: Customer Support Specialist L2

Reports to: Service Operations Manager

Location: Remote, US

Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary. 

CharterUP is seeking a proactive and detail-oriented Customer Support Specialist, Level 2 to join our growing Service Operations team. In this role, you will deliver exceptional customer support while taking increased ownership of complex service issues and live trip operations.

As a key member of the team, you will serve as a primary point of contact for customers and internal stakeholders during active trips. You will manage customer concerns, coordinate solutions to operational disruptions, and help ensure a seamless trip experience from start to finish. This role requires strong problem-solving skills, sound judgment, and the ability to remain calm and organized in a fast-paced, real-time operations environment.

What You’ll Do

Customer Support & Issue Resolution

• Respond to customer inquiries via phone and email, delivering timely, professional, and accurate support.
• Independently resolve a wide range of customer issues while escalating complex or high-risk cases when appropriate.
• Manage and resolve escalated customer concerns, ensuring a positive and professional experience.
• Conduct follow-ups with customers to confirm issues are fully resolved.
• Document customer interactions, trip updates, and resolutions within CharterUP’s proprietary systems.

Live Trip Monitoring & Operational Support

• Monitor active trips in real time, identifying and addressing potential disruptions such as delays, route changes, or driver issues.
• Serve as a primary operational contact for drivers, customers, and internal teams during live trips.
• Assess situations quickly and coordinate solutions to minimize service disruptions.
• Provide clear and timely updates to customers, drivers, and internal stakeholders.

Collaboration & Coordination

• Partner closely with internal teams including operations, logistics, and account management to resolve service issues.
• Coordinate with drivers and transportation partners to ensure trips run smoothly.
• Communicate effectively across multiple stakeholders to maintain high service standards.

Process Improvement & Team Support

• Identify recurring customer issues and provide feedback that helps improve processes and service delivery.
• Share knowledge and best practices with newer team members when needed.
• Contribute feedback on operational tools, workflows, and documentation.

What You’ll Bring

• 2–4 years of customer service or operations experience, ideally in logistics, transportation, hospitality, or marketplace environments.
• Strong written and verbal communication skills with the ability to manage multiple stakeholders effectively.
• Demonstrated problem-solving skills and sound judgment in fast-paced environments.
• Experience handling escalated customer situations with professionalism and empathy.
• Ability to multitask and prioritize competing tasks while maintaining attention to detail.
• Strong organizational and time management skills.
• A customer-first mindset with a commitment to delivering exceptional service experiences.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & Background Check
• Welcome aboard!

About the Role

Title: Director of Operations & Vendor Compliance

Reports to: VP of Service Operations

Location: Remote

CharterUP is seeking a data-driven, execution-focused operations leader to serve as our Director of Operations and Vendor Compliance a critical role that will act as an extension of the VP of Service Operations. This leader will balance strategy with hands-on execution, independently analyzing data, building reporting in Tableau, and ensuring managers and teams execute consistently against KPIs. They will drive operational excellence, improve team capability, and free executive leadership to focus on enterprise priorities.

The ideal candidate thrives in complex, fast-moving environments, knows how to dig into data and insights directly, and can hold managers accountable while also shaping long-term strategy.

What You’ll Do

Data & Analytics Leadership

• Own the compilation, analysis, and visualization of operational data building Tableau dashboards and reporting frameworks to identify opportunities, monitor KPIs, and support executive decision making.
• Deliver actionable insights to executive leadership, ensuring data informs daily execution and long-term strategy.
• Advanced ability to manipulate, clean, and interpret large datasets; experience with BI tools (Tableau, Looker, Power BI) and proficiency in SQL or other query languages strongly preferred. Must be able to build dashboards and explain analytical reasoning in detail.

Operational Execution & VP Enablement

• Serve as the VP’s operational extension—taking tactical execution and operational oversight off their plate.
• Drive cross-functional priorities with discipline, ensuring initiatives are executed with rigor and leadership bandwidth is preserved.

Team Leadership & Manager Accountability

• Lead a distributed team of managers and supply specialists, ensuring leaders under you are aligned, supported, and held accountable.
• Set clear expectations, track performance, and consistently drive improvement against KPIs for productivity, efficiency, and SLA attainment.

Performance & Process Improvement

• Identify and execute strategies to improve operational efficiency and margin attainment, including new tools, automation, and process redesign.
• Drive initiatives focused on reducing service failures and improving provider capacity through rigorous data analysis and continuous improvement.

Margin Growth & Pricing Integrity

• Build region-specific margin strategies through cross-functional collaboration with Service Operations and Data Science.
• Strengthen pricing integrity controls to ensure vendor pricing aligns with market standards and supports wholesale margins.

Compliance Oversight

• Provide senior leadership to the compliance function, ensuring vendor adherence to company policies, contractual obligations, and operational standards.
• Oversee programs to strengthen delivery reliability and risk management.

What You’ll Bring

• 8+ years of experience leading operations in high-volume service delivery, dispatching or contact center environments ideally within transportation, mobility, or other complex service industries where compliance, customer satisfaction, and vendor management are critical. The ideal candidate will have worked in vendor management in a 2 sided marketplace.
• Proven success managing frontline leaders and large teams in high-volume, high-stakes environments.
• Advanced ability to compile, analyze, and visualize data using Tableau, Excel, and Google Sheets—capable of building dashboards and reporting independently without reliance on a dedicated analyst.
• Strong track record of driving manager performance and holding teams accountable to KPIs.
• Ability to balance strategic vision with tactical execution, rolling up sleeves when needed to solve problems, build processes, and drive results.
• Vendor-facing communication and escalation management skills with executive presence.
• Highly organized, data-driven, and comfortable making decisions under pressure while managing both short-term problem-solving and long-term process improvements.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team Interview
• Step 4- Final Presentation 
• Step 5 - Offer & background check
• Welcome aboard!

About the Role

Title: Enterprise Events Account Executive

Reports to: Vice President of Sales, Events

Location: Remote 

CharterUP is seeking an Enterprise Events Account Executive, you will own the full sales cycle for large, complex opportunities, including multi-day events and recurring programs that often span 30+ days. You will work with senior stakeholders, navigate RFPs and procurement processes, and partner closely with Operations to design event transportation programs that are both commercially attractive and operationally sound. This is not a transactional role. Success depends on your ability to act as a trusted advisor translating complex customer needs into realistic transportation solutions and ensuring CharterUP is positioned to deliver.

Our Enterprise events and large-scale transportation programs are high-stakes, operationally complex, and highly visible. Customers aren’t just buying transportation and technology, they’re buying confidence that the entire solution will work flawlessly. The Enterprise Events Account Executive plays the most critical role in winning and expanding enterprise business across events, government, education, and institutional organizations, where operational credibility is as important as sales execution. This role requires someone who can effectively quarterback an enterprise sales process, but as importantly, someone who understands how group transportation, specifically related to large event execution, works seamlessly, and can guide customers through complexity with confidence.

What You’ll Do

Own Complex Enterprise Deals

• Lead the full sales cycle from prospecting through close, including RFP responses, MSA negotiations, and long-term contracts
• Lead outbound and inbound sales efforts across a diverse set of verticals, including sports and live events, municipalities, K–12 and higher education, travel and destination management, and large enterprise accounts.
• Close high-value contracts ($250K+ ARR) where transportation is mission-critical
• Sell with Operational Credibility
• Serve as a subject-matter expert on group transportation logistics
• Partner with Operations to design and validate solutions involving:
• Scheduling and routing
• Parking and staging
• Rider flow and on-site logistics
• Multi-day and large-scale event coordination
• Set clear expectations with customers and ensure smooth handoff post-sale

Build & Expand Enterprise Relationships

• Develop targeted outbound strategies within enterprise events and institutional verticals
• Build relationships across procurement, operations, and executive leadership
• Expand revenue within existing accounts through account management and expansion

Stay Close to the Market

• Monitor trends across large-scale events, public-sector transportation, and enterprise shuttle programs
• Share market feedback with leadership to inform product, pricing, and operational strategy

What You’ll Bring

• 5+ years of proven experience in enterprise sales, preferably within transportation.
• Demonstrated success in managing complex sales cycles, including MSA negotiations and RFPs. 
• Proven ability to manage long sales cycles and close deals with a value of $500k+ in annual revenue.
• Strong ability to build relationships, negotiate, and close high-value, long sales cycle deals. 
• Excellent communication, presentation, and strategic thinking skills.
• Entrepreneurial mindset with the ability to identify and pursue growth opportunities in dynamic environments.

Preferred Qualifications

• Top-quartile performance in previous sales roles, with strong conversion rates, quota attainment, and output.
• Proven ability to multi-thread through organizations to expand relationships and account footprint.
• Experience managing $1M+ accounts with demonstrated revenue growth and retention success.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4- Sales Presentation
• Step 5 - Offer & Background Check
• Welcome aboard!

Title: Customer Support Specialist

Reports to: Service Operations Manager

Location: Remote, US

Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary. 

About the Role:
We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our growing Service Operations team. This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience. You’ll collaborate with various teams and learn to effectively manage day-to-day customer interactions while gaining valuable skills in a fast-paced, remote-first environment.

Key Responsibilities:

Customer Support & Issue Resolution:

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
• Conduct follow-ups to ensure all customer concerns are addressed and resolved.
• Document customer interactions and resolutions in CharterUP’s proprietary software system.

Live Trip Monitoring:

• Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
• Communicate clear and timely updates to customers and drivers about any trip changes.

Customer Relationship Management:

• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Follow up with customers to confirm their needs were met after resolving issues.

Operations Coordination:

• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Track and monitor service requests, escalating operational delays when necessary.

Documentation & Process Adherence:

• Maintain detailed and accurate records of customer interactions in Sprinklr.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Escalation Management:

• Escalate critical issues, such as service failures or safety concerns, to the appropriate teams for resolution.
• Partner with team leads or managers for escalated support or policy exceptions.
• Provide reassurance and solutions to customers experiencing disruptions.

Continuous Improvement & Learning:

• Stay up-to-date with product updates and service changes.
• Participate in training sessions to enhance customer service strategies and operational knowledge.

Experience and Skills:

• 0-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Willingness to adapt to changing priorities and learn new systems or processes.

Recruiting Process:

• Step 1: Video call with Talent Acquisition
• Step 2: Video call interview with Hiring Manager
• Step 3: Final video call interview with team.
• Step 4: Offer & background check

Title: Customer Support Specialist- Bilingual (English/French)

Reports to: Service Operations Manager

Location: Remote 

Shift details: Flexible to work nights and weekends. Training schedule for the first 6 weeks will vary. 

About the Role:
We are seeking a detail-oriented and customer-focused Bilingual (FR/EN) Customer Support Specialist to join our growing Service Operations team. In this entry-level role, you’ll assist with managing customer inquiries, monitoring live trips, and coordinating logistics solutions to ensure smooth operations. This role is ideal for individuals eager to learn and grow in a fast-paced environment with a focus on delivering exceptional service.

Key Responsibilities:

Customer Support & Issue Resolution:

• Provide inbound call support in both English and French 
• Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution.
• Conduct outbound calls in both English and French to resolve customer requests as needed.
• Troubleshoot common issues related to products, services, or accounts and escalate complex cases to the appropriate team.

Live Trip Monitoring:

• Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests and serve as the primary point of contact.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Communicate clear and timely updates to customers and drivers about any trip changes.

Customer Relationship Management:

• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Follow up with customers to confirm their needs were met after resolving issues.

Operations Coordination:

• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Track and monitor service requests, escalating operational delays when necessary.

Documentation & Process Adherence:

• Maintain detailed and accurate records of customer interactions in ticketing system.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Escalation Management:

• Escalate critical issues, such as service failures or safety concerns, to the appropriate teams for resolution.
• Partner with team leads or managers for escalated support or policy exceptions.
• Provide reassurance and solutions to customers experiencing disruptions.

Continuous Improvement & Learning:

• Stay up-to-date with product updates and service changes.
• Participate in training sessions to enhance customer service strategies and operational knowledge.

Experience, Skills, and Requirements:

• Fluent in both English and French 
• 1-2 years of customer service or logistics coordination experience; experience in transportation, hospitality, or similar industries is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Strong organizational skills and the ability to multitask effectively.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Willingness to adapt to changing priorities and learn new systems or processes.

Recruiting Process:

• Step 1: Video call with Talent Acquisition
• Step 2: Video call interview with Hiring Manager
• Step 3: Final video call interview with a Senior Manager
• Step 4: Offer & background check

Welcome aboard!

About the Role

Title: General Manager, Marketplace 

Reports to: CEO 

Location: Remote

CharterUP is hiring a GM, Marketplace to own the Marketplace business end to end and operate hands on across the commercial and product engine. Marketplace was CharterUP’s original growth driver, represents a significant portion of company revenue, and remains essential to long term enterprise value. While the organization has expanded into enterprise, multi year shuttle programs and additional components, Marketplace is still in a growth stage. This role carries full accountability for Marketplace performance, including revenue growth, contribution margin, cost of sales, product integration, and operating leverage.

Why We Are Hiring For This Role 

We are hiring a product minded, analytics driven General Manager to run Marketplace as a full business. This role is responsible for translating recurring customer pain points into scalable, repeatable solutions, instrumenting performance with rigorous commercial analytics, and building the operating cadence, automation, and mechanisms required to improve efficiency, predictability, and long term enterprise value.

This Is a Business Owner Role

This is a true GM and operator seat. Marketplace Sales will report directly into this role, but the scope extends well beyond sales execution. While sales leadership focuses on frontline execution, coaching, and talent development, the GM owns how the Marketplace business works end to end, including pricing and packaging, funnel design, conversion economics, productization, automation, and operating systems. The role remains deeply embedded in Marketplace workflows and customer feedback loops, with accountability for designing systems that materially improve scale, profitability, and reliability.

How This Role Fits

The GM leads Marketplace Sales while owning the broader Marketplace business architecture across productization, analytics, unit economics, and cross functional execution with Product, Engineering, Data Science, and Operations. This role serves as the single accountable owner for tradeoffs, prioritization, and results, with broad executive partnership as the organization scales. Success is measured by Marketplace growth, margin expansion, operating leverage, and the ability to scale without linear headcount growth.

What You’ll Do

Own the Marketplace Business and Product Architecture 

• Run Marketplace as a business unit and commercial product portfolio
• Define the Marketplace product strategy in alignment with economic goals
• Design and own the scalable growth model across segments, pricing, packaging, and delivery standards
• Turn recurring customer needs into structured, repeatable productized offerings
• Ensure product roadmap priorities are grounded in margin, automation, and revenue leverage

Lead Product-Driven Scale Across Marketplace Sales

• Establish disciplined feedback loops between Marketplace Sales and Product
• Translate frontline friction and customer signals into prioritized product investments with clear ROI
• Influence roadmap decisions that reduce manual quoting, routing, and booking
• Ensure new capabilities measurably improve conversion, automation rate, and cost of sales

Improve Cost of Sales Through Automation and Workflow Design

• Define which workflows should be automated versus human-assisted
• Expand AI-enabled quoting and conversational workflows
• Increase bookings processed with minimal manual intervention
• Drive scale through systems and product leverage 
• Improve cost of sales while strengthening customer experience, retention, and NPS

Instrument Performance and Strengthen Unit Economics

• Establish full visibility into Marketplace performance across funnel metrics, pricing, margin, productivity, and retention
• Implement dashboards and a disciplined operating cadence tied to forward commitments
• Improve forecasting accuracy and economic predictability
• Identify and eliminate margin leakage
• Balance growth with sustainable unit economics and capital efficiency

What You’ll Bring

• Experience leading growth, strategy, or general management for a marketplace, two sided platform, or high volume SaaS or tech enabled business
• Direct exposure to P&L ownership or full business unit economics
• Deep partnership experience with Product and Engineering teams
• Strong analytical foundation with comfort in data modeling, experimentation, and metrics driven decision making
• Experience improving pricing, funnel conversion, sales productivity, or operating leverage
• Ability to influence senior stakeholders and drive alignment across functions

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Video call: Final Case Study/Presentation
• Step 5 - Offer & Background Check
• Welcome aboard!

About the Role

Title: Senior Enterprise Business Development Lead 

Reports to: SVP of Business Development 

Location: Remote (~20% travel per month)

We’re seeking a Senior Enterprise Business Development Lead to accelerate growth within our Industrial & Infrastructure Shuttles segment. This is a senior, outbound-focused role designed to break into complex enterprise accounts, generate qualified opportunities, and build strategic relationships across major general contractors, developers, and infrastructure operators.

You’ll partner closely with our sales and operations teams to identify high-value prospects, develop disciplined account-entry strategies, and create a steady pipeline of qualified enterprise opportunities for closing. While you won’t be responsible for closing deals directly, your success will be measured by the opportunities you generate that convert into revenue.

This role requires more than surface-level prospecting. We’re looking for someone who knows how to penetrate large organizations mapping stakeholders across procurement, operations, project leadership, and executive sponsors and positioning CharterUP early in project planning and purchasing cycles.

You should be comfortable operating autonomously, building pipeline from the ground up, and driving immediate impact in a high-accountability, variable-driven environment.

What You’ll Do

• Identify and strategically target large, complex organizations within construction, infrastructure, industrial development, and enterprise site operations.
• Develop disciplined account-entry strategies that drive both bottom-up and top-down engagement across priority accounts.
• Prospect deeply within enterprise organizations  mapping stakeholders across procurement, operations, workforce logistics, project management, and executive leadership.
• Build multi-threaded relationships that position CharterUP early in project planning and RFP cycles.
• Generate qualified, high-value opportunities that convert into long-term shuttle programs through partnership with the closing sales team.
• Stay informed on regional construction activity, infrastructure investment, and data center development to proactively engage emerging opportunities.
• Partner closely with sales and operations to ensure smooth handoff and successful program scoping once opportunities advance.
• Represent CharterUP at industry conferences and events to expand strategic relationships and enterprise access.

What You’ll Bring

• 5+ years of experience in enterprise business development or strategic B2B sales, ideally within construction, industrial services, infrastructure, logistics, equipment rental, or adjacent industries.
• Demonstrated success prospecting into large, complex organizations and building multi-stakeholder relationships from the ground up.
• Experience developing and expanding Master Service Agreements (MSAs) or strategic partnership frameworks within enterprise accounts.
• Proven ability to navigate long, project-based or RFP-driven sales cycles involving procurement, operations, and executive decision-makers.
• Strong account-mapping discipline — able to identify key influencers, understand buying dynamics, and develop thoughtful entry strategies within enterprise accounts.
• Track record of generating qualified pipeline in markets where early positioning and relationship depth create competitive advantage.
• A strategic hunter mindset: persistent, proactive, and comfortable building pipeline without a ramp period or guaranteed book of business.
• Executive presence and credibility with senior leaders, balanced with the ability to engage both corporate and field-level stakeholders.
• Willingness to travel (~20%) for conferences, client meetings, and industry engagement.

Preferred Qualifications

• Experience in or strong familiarity with construction, facilities management, or industrial workforce logistics.
• Network within large project developers, general contractors, or enterprise operators.
• Demonstrated ability to partner with internal sales closers and operations teams.
• Background in B2B service sales with measurable success driving top-of-funnel pipeline growth.
• Experience leading business development or partnership efforts for a shuttle operator, commuter transportation provider, or workforce mobility company.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Offer & reference check
• Welcome aboard!