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Charlie Health

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Verification of Benefits Specialist

Charlie Health

Nashville, TN Revenue Operations 3d ago

Insurance Verification Specialist

Charlie Health

Nashville, TN Revenue Operations 3d ago

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Verification of Benefits Specialist

Charlie Health · Nashville, TN

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Revenue Operations Nashville Office Posted May 6, 2026

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Verifies insurance policy benefits for new and returning patients with payers
Assures all insurance information has been completely and accurately obtained
Document all pertinent insurance information into SalesForce
Informs teams of support actions necessary for insurance or referral issues
Identifies special policy clauses per policy information to aid in financial and admission decisions
Educates patients, families and internal teams on insurance issues
Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
Provides support to admissions and revenue cycle teams as necessary
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Other duties as assigned

Requirements

3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
Knowledge of medical billing practices, office policies and procedures
Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
Excellent written and verbal communication skills
Organizational skills
Ability to maintain a high level of integrity and confidentiality of medical information
Strict attention to details
Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

Our Values

Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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Charlie Health

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Insurance Verification Specialist

Charlie Health · Nashville, TN

Apply now

Revenue Operations Nashville Office Posted May 6, 2026

Why Charlie Health?

About the Role

Responsibilities

Verifies insurance policy benefits for new and returning patients with payers
Assures all insurance information has been completely and accurately obtained
Document all pertinent insurance information into SalesForce
Informs teams of support actions necessary for insurance or referral issues
Identifies special policy clauses per policy information to aid in financial and admission decisions
Educates patients, families and internal teams on insurance issues
Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
Provides support to admissions and revenue cycle teams as necessary
Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Other duties as assigned

Requirements

3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
Knowledge of medical billing practices, office policies and procedures
Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
Excellent written and verbal communication skills
Organizational skills
Ability to maintain a high level of integrity and confidentiality of medical information
Strict attention to details
What is your expected compensation?

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-REMOTE

Our Values

Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

Ready to apply?

Apply to Charlie Health

Charlie Health

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