About the role

Charlie Health is looking for a Strategy & Operations Sr Analyst /  Associate to join our People team. This is not a traditional HR role — it's a strategy and operations job that happens to sit in People. You'll bring the analytical rigor and structured thinking of a finance or consulting background and apply it to one of the highest-leverage functions in the company: how we hire, develop, and retain the people who deliver care. You'll report directly to the Head of People Operations and work at the intersection of workforce planning, data infrastructure, and operational execution.

What you'll own

Workforce analytics & reporting

Build and maintain the dashboards, models, and reporting infrastructure that give leadership a clear picture of headcount, attrition, hiring velocity, and workforce health. Turn raw HR data into insights that drive decisions.

People program operations & retention

Drive execution of key People team programs — from performance cycles and onboarding to engagement surveys and manager effectiveness initiatives. Take direct ownership of company retention programs (e.g., HiPo program, Analyst/Associate Council), including program design, operational infrastructure, and tracking and reporting on program effectiveness. Build the systems that make these programs run at scale.

Cross-functional project management

Lead and coordinate cross-functional projects across People, Finance, and Operations. Build project plans, track milestones, align stakeholders, and surface blockers before they become problems.

AI, automation & People team modernization

Help bring the People team into the next era. Identify manual workflows ripe for automation, evaluate AI-powered HR tools, and build the analytics and data infrastructure to support a modern, insight-driven People function. This is a key part of the role — we want someone who sees technology as a force multiplier and proactively brings ideas to the table.

Headcount & compensation planning

Partner with Finance and department heads on headcount tracking, headcount request intake, and compensation benchmarking. Own the models that keep our people budget accurate and our offers competitive.

What we're looking for

• 1–3 years of experience in investment banking, management consulting, private equity, or a strategy & operations role at a high-growth company
• Exceptional analytical skills — you're fluent in Excel/Google Sheets and comfortable building models from scratch; SQL or BI tool experience (Tableau, Looker, Power BI) is a strong plus
• Strong project management instincts — you can run multiple workstreams simultaneously, hold stakeholders accountable, and deliver on time without being chased
• Clear, concise communicator — able to package complex analysis into crisp slides and memos for senior audiences
• Genuine curiosity about how AI and automation can improve the way teams operate — prior experience applying these tools in a work context is a plus, not a requirement
• No prior HR experience required — but an interest in people strategy and the belief that a great workforce is a competitive advantage
• Deep alignment with Charlie Health’s mission and a desire to contribute to meaningful work
• Located within 45 minutes of NYC and able to work 4+ days/week in office

Why this role

You'll have direct visibility into the senior leadership team and own work that materially shapes how Charlie Health grows its workforce. This is a high-ownership, high-impact role with a clear path into broader strategy, operations, or people leadership — for someone who wants to build something, not just maintain it.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $91,000 and $115,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $100,000 and $127,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

We are seeking a Strategy & Operations Analyst to support the day-to-day operations of one of the most critical functions at Charlie Health. This is not a traditional Talent role — it’s a strategy and operations job that sits within Talent Operations. You’ll bring the analytical rigor and structured thinking of a finance or consulting background and apply it to the engine that powers our ability to grow, encompassing a diverse array of responsibilities including capacity planning, performance monitoring, cost per hire optimization, and enhancing overall operational efficiency. You’ll report directly to the Head of Talent Operations with a direct line to the CFO. This is a high-impact, high-visibility role at the intersection of data infrastructure, operational execution, and strategic decision-making.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities 

• Support the day-to-day operations of the recruiting org by contributing to scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance
• Maintain and continuously refine capacity planning models to forecast staffing needs and productivity targets
• Analyze operational data to support optimal resource allocation and utilization across recruiting teams
• Identify and flag headcount efficiency opportunities that drive key financial metrics including cost per hire
• Build and maintain workforce management reporting — including staffing models, utilization tracking, and performance analytics — to enhance recruiter productivity and accountability
• Support cross-functional initiatives to streamline workflows and enhance organizational effectiveness
• Partner with business stakeholders to align day-to-day operations with strategic objectives
• Leverage data visualization tools to develop executive-level reporting and data-driven insights

Requirements 

• At least 1-3+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or a strategy & operations role at a high-growth company
• Bachelor’s degree in Business, Finance, Economics, or a related field
• Exceptional analytical skills — you're fluent in Excel and comfortable building models from scratch; SQL or BI tool experience (Tableau, Hex, Power BI) is a plus
• Strong organizational skills and meticulous attention to detail with demonstrated ability to manage multiple projects and workstreams concurrently
• Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments
• Resourceful problem solver and strong analytical mindset with the ability to synthesize data into actionable insights
• Genuine curiosity on how to optimize operations - familiarity with Talent tools is not required but a plus
• Ability to work 4 days a week out of our New York City office 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $91,000 and $115,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $100,000 and $127,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID