Job Title: Quality Assurance Specialist 
Department: Operations 
Reports To: Manager of Quality Assurance 
Status: Full-Time, Non-Exempt 

About the Role 

At Caliber Healthcare Solutions, we know that exceptional provider support begins with exceptional people behind the scenes. As a Quality Assurance Specialist, you’ll be the trusted connection between our healthcare providers, clients, and internal teams. Your role is to ensure every provider has the credentials, documentation, and clearances they need—so they can focus on what matters most: caring for patients. 

This position is ideal for someone who thrives on the phone, loves building strong professional relationships, and takes pride in meticulous attention to detail. Every call, every follow-up, and every verification makes a difference in ensuring we deliver outstanding service to both our providers and clients. 

What You’ll Do 

• Serve as a relationship builder and trusted resource for providers, clients, and colleagues nationwide. 

• Manage the credentialing process end-to-end: applications, verifications, privileging, compliance checks, and documentation. 

• Communicate frequently and proactively by phone and email to keep providers and clients updated. 

• Review provider documentation, licenses, certifications, background checks, and testing to ensure accuracy and compliance. 

• Coordinate screenings such as drug testing and background checks to ensure timely starts. 

• Maintain detailed, accurate records while juggling multiple priorities with urgency and precision. 

• Partner closely with sales and leadership to resolve issues quickly and collaboratively. 

• Represent Caliber with professionalism, warmth, and a customer-first mindset at every touchpoint. 

What Makes You a Great Fit 

• High school diploma or equivalent required; associate’s degree preferred.   

• 2+ years of administrative, credentialing, or healthcare staffing experience (preferred). 

• Exceptional communication skills—comfortable talking with physicians, executives, and staff at all levels. 

• Highly organized and detail-oriented, with the ability to manage multiple deadlines with care. 

• Service-driven mindset: you build trust, provide reassurance, and anticipate needs. 

• Self-motivated and proactive—someone who follows through and finds solutions. 

• Flexible and resourceful, able to adapt in a fast-paced, ever-changing environment. 

• Comfortable working outside of standard hours if urgent needs arise. 

Why Caliber 

When you join Caliber Healthcare Solutions, you’re joining a team that values relationships, responsiveness, and reliability. We offer: 

• A collaborative, supportive team culture. 

• Competitive compensation and benefits from day one. 

• Opportunities to grow within a fast-paced, mission-driven organization. 

Location: Irving, TX (hybrid) 
Department: Sales | Reports To: Business Development Director 

Why You’ll Thrive Here 

At Caliber, results start with relationships—and that’s your superpower. As a Business Development Consultant, you'll jump into the hustle and build deep, trusting connections with healthcare leaders. Your drive, grit, and tenacity will directly fuel business growth, and you’ll be the linchpin of momentum. 

What You'll Own & Achieve 

• Be the spark: Hunt and win new business through phone, text, email, social, and face-to-face at industry conferences. You're not just reaching out—you’re igniting growth. 

• Never stop pushing: Crush daily, weekly, and monthly goals in activity, pipeline, gross profit, and revenue. Hustle is in your DNA. 

• Own your book of business: Use sharp strategy and relentless energy to target and engage hospitals, outpatient facilities, and health systems across specialties. 

• Become the go-to advisor—clearly understand staffing gaps (e.g., burnout, turnover, retirement), position Caliber’s unique value, and win key partnerships by building high-impact narratives. 

• Pipeline perfectionist: Manage your sales funnel with discipline—accurate forecasting, strategic account plans, and CRM mastery. 

• Cross-functional collaborator: Rally marketing, finance, recruitment, specialty teams, and more to deliver flawless execution and client satisfaction. 

• Negotiate like a pro: Push deals forward with strong, confident negotiation within guidelines. 

• Stay agile, stay winning: Adapt quickly to shifting priorities and tight timelines—while staying organized, responsive, and goal-focused. 

What You Bring to the Table 

• A BA or BS and 3–5 years of sales experience, with at least 2 years of direct selling.  

• Relentless energy for a fast-moving, performance-driven environment. 

• Executive presence and persuasive sales acumen—you're a master at building and scaling C-level relationships. 

• Hunter’s heart, advisor’s brain: You both land new business and strengthen long-term partnerships. 

• Exceptional communicator—clear, strategic storytelling across all channels (phone, email, in-person, CRM). 

• Process-driven with hustle: Detail-oriented, deadlines don’t scare you, multi-tasking is your norm, and you're highly autonomous. 

• Willingness to travel (5–10% annually) when needed to close deals. 

Why Caliber? 

• High-growth, high-energy culture: You’ll thrive in an environment fueled by ambitious targets, fast pace, and constant momentum.  

• Meaningful Impact: Your work makes a real difference—leading to better care for providers and patients alike. 

• Relationship-first ethos: We believe that "results start with relationships"—and that’s our shared belief and your daily edge.  

• Rewards for the go-getter: Competitive pay, hybrid flexibility, and complete support to chase your next big win.  

• Aligned with purpose: You’re not just selling—you’re helping providers navigate burnout and staffing challenges through purposeful solutions.  

Ready to Hustle? 

If you're excited to lead with relationships, think big, and move fast—let’s talk. You’ll join a team that values high performance, meaningful outcomes, and the drive to win.