Your Mission 💪

The Systems Support Engineer at boxxe, integral to the Secure Services Team, will manage and provide support across various technologies such as public and private clouds, networking, and systems infrastructure. This role involves delivering top-tier proactive and reactive support to managed service customers, configuring and maintaining systems, mentoring less experienced engineers, and ensuring high availability of infrastructure. Additionally, the engineer will assist in the implementation of new projects and manage customer-specific specialisms.

What you’ll be doing 🎯

• Administer and maintain computer networks, systems software, applications, hardware, and configurations across diverse customer environments.
• Monitor, maintain, and patch systems.
• Perform data backups and disaster recovery operations when needed.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Proactively monitor system performance and implement necessary changes for optimal efficiency.
• Maintain security, backups, resilience, and disaster recovery plans.
• Write and update user guides and knowledge articles to streamline tasks.
• Liaise with vendors and technical teams for issue resolution.
• Participate in the on-call rota for out-of-hours support (1 in 5 evenings & weekends)

What experience we think you’ll need 🚀

• Experience installing, configuring, and troubleshooting Windows and Linux environments.
• Experience with virtualisation (e.g., VMware, Hyper-V).
• Familiarity with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG).
• Familiarity with networking
• Experience with hardware solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
• Experience creating high-quality support documentation.