WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

• Inspire, develop, and hold accountable a team of high-performing Customer Success Managers. Create clarity around goals and metrics, while coaching through challenging scenarios
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Build your team’s confidence in Box AI by modeling fluency in intelligent content management, metadata automation, and the AI-first era of work. Ensure CSMs can confidently connect AI use cases to regulated customer workflows
• Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations through proven Customer Success practices
• Partner with sales, renewals, consulting and other cross-functional leadership to drive business outcomes
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution through data driven strategies
• Drive successful platform adoption, customer outcomes, retention and expansion goals ultimately improving customer lifetime journey and value
• Foster a culture of accountability, inclusion, and grit. Model Box’s values and leader mindsets across the team 

• 6+ years of experience managing customer relationships with a successful track record of driving retention and health
• 3+ years of experience managing a team; a natural leader and passionate coach who inspires his/her team to elevate performance
• Culture builder who champions belonging, resilience and team cohesion. Leads with transparency, growth mindset and inclusion
• Collaborative team player with track record of partnering with sales, product and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention
• Strong understanding of Financial Services, Life Sciences, and regulated industries
• Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands
• Data-driven decision maker with a strong focus on execution and accountability
• Customer obsessed, trusted advisor to key executives, able to articulate business value and influence retention/expansion decisions
• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done
• Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results
• Tech savvy and excited to learn Box's products; ability to evangelize our intelligent content management solution alongside a team of CSMs
• Confident discussing AI trends and Box AI capabilities with executives. Able to coach CSMs to lead AI-first customer conversations and translate innovation into adoption outcomes

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Our Customer Success team powers long-term customer value and growth across the East region. We’re hiring Customer Success Managers based in New York to own a book of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. You’ll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box.

In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You’ll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion.

WHAT YOU’LL DO

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Own a book of East region SMB accounts and build trusted partnerships that drive adoption, renewal, and growth.

• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.

• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.

• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.

• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.

• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.

• Surface insights from your portfolio to influence territory planning and process improvements.

• Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.

WHO YOU ARE

• 2+ years of customer success, account management, or related client-facing experience managing a book of business.

• Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.

• Strong relationship management and communication skills; comfortable leading demos and executive conversations.

• Operationally rigorous with experience navigating business systems for forecasting and health tracking.

• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.

• Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts.

• Hybrid: Based in New York with 3 days/week in-office; travel within the East region as needed.

• Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. 

Based on current business needs, there is no relocation assistance provided for this role.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-Hybrid

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU?

Box is redefining how enterprises manage and unlock value from their content in an AI-first world. In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.

You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.

You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact.

This role represents the evolution of Customer Success at Box—from driving adoption to driving transformation. The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.

WHAT YOU'LL DO

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization

• Partner with customers to map and redesign critical workflows

• Identify and activate AI-powered use cases within these workflows

• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions

• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement

• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities

• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action

• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:

• Expand Box’s footprint within the customer

• Influence product direction based on real-world use cases

• Deliver cohesive, high-impact solutions

• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

WHO YOU ARE

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS

• Experience working with enterprise customers and engaging with senior stakeholders and executives

• Demonstrated ability to translate customer needs into practical solutions and business outcomes

• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level

• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code

• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively

• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion

LOCATION/TRAVEL

• Aligned to a Box office hub; expected in-office 3 days/week. Travel up to 40% for customer engagement

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU?

Box is looking for a Customer Success Manager II to join our Public Sector team, focused exclusively on the California SLED (State, Local, and Education) market. In this role, you’ll be the trusted advisor and strategic partner for California state agencies, county and city governments, and public sector institutions as they adopt and expand their use of Box and Box AI. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.

You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.

You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.

If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency directors — this role is for you.

WHAT YOU'LL DO

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization

• Partner with customers to map and redesign critical workflows

• Identify and activate AI-powered use cases within these workflows

• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions

• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement

• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities

• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action

• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:

• Expand Box’s footprint within the customer

• Influence product direction based on real-world use cases

• Deliver cohesive, high-impact solutions

• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

WHO YOU ARE

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS

• Experience working with enterprise customers and engaging with senior stakeholders and executives

• Demonstrated ability to translate customer needs into practical solutions and business outcomes

• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level

• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code

• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively

• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU?

Box is looking for a Customer Success Manager II to join our Public Sector team, focused exclusively on the California SLED (State, Local, and Education) market. In this role, you’ll be the trusted advisor and strategic partner for California state agencies, county and city governments, and public sector institutions as they adopt and expand their use of Box and Box AI. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.

You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.

You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.

If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency directors — this role is for you.

WHAT YOU'LL DO

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization

• Partner with customers to map and redesign critical workflows

• Identify and activate AI-powered use cases within these workflows

• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions

• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement

• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities

• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action

• Partner cross-functionally with Sales, Product, Engineering and Professional Services to:

• Expand Box’s footprint within the customer

• Influence product direction based on real-world use cases

• Deliver cohesive, high-impact solutions

• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

WHO YOU ARE

• We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS

• Experience working with enterprise customers and engaging with senior stakeholders and executives

• Demonstrated ability to translate customer needs into practical solutions and business outcomes

• Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level

• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code

• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively

• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

WHAT IS BOX?

Box は、クラウドコンテンツマネジメント市場におけるリーディングカンパニーです。私たちのミッションは「Powering how the world works together」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することにより、顧客のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box は Fortune500 の 67％を含む、グローバルで 100,000 社以上の企業に製品提供しています。

WHY BOX NEEDS YOU

K.K. Box Japan は Box Inc.の日本支社として 2014 年 5 月に設立され、急成長し続けています。私たちはさらに Box を広め、ともに成長を促進していただくことができる人材を求めております。このポジションでは日本のカスタマーサクセスマネージャーチームの一員として、顧客との関係構築、利用促進、満足度の向上、契約維持などに責任を持って業務を行なっていただきます。

WHAT YOU'LL DO

• 強固な関係構築、製品知識、計画、実行を通じて、Box のトップ顧客およびエンタープライズ顧客に対するすべての販売後の活動を管理する
• Box 製品について深く理解し、顧客に対してビジネスニーズに最も適した機能・特徴を説明する
• 導入、チェンジマネジメント、定着、活用の計画作成と実行
• 顧客との定例会議、四半期ヘルスチェックを含む戦略的なレビューなどによるリテンション率向上
• 解約リスクやヘルススコアを管理し、リスクを除く活動を積極的に行う
• 営業およびプロフェッショナルサービス部門と連携し、Box を各顧客のコアアーキテクチャの一部にするための計画を策定する
• プロダクトおよびエンジニアリング部門と連携し、機能要望や不具合の特定とフォローアップを実施する
• 顧客の声を代表する立場として機能し、社内へフィードバックを提供する

WHO YOU ARE

• IT 業界における 3 年以上のアカウントマネジメントの経験
• 顧客と密に連携し、Box に対する満足度を高め、信頼を得ることができる
• 限定的な関係構築だけではなく、複数の顧客と接点を持つことができる
• 基本的な技術知識を有し、顧客からの質問に回答することができる
• 斬新なアイデアとエネルギーを持ち、チームプレーができる
• コンサルティング経験、マーケティング経験があれば尚可
• Salesforce や Zendesk、その他の SaaS の業務利用経験があれば尚可
• 英語力があれば尚可（本社との連携のため）

EQUAL OPPORTUNITY

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Box では、Diversity&Inclusion を促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別は行いません。ご応募に際する個人情報の保護については、当社の Personnel Privacy Notice をご確認ください。

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU 

This role is vital for driving the growth and retention of our customer base, which directly impacts our company’s success and stability. By strategically managing and expanding your book of business, you ensure that our clients receive exceptional value and remain engaged with Box. Your ability to deeply understand each customer's business through research and relationship-building—reaching all levels, including the C-suite—is crucial for identifying and addressing their specific needs. This deep insight allows you to present innovative solutions and conduct thorough discovery to fully grasp and resolve their pain points.

As a trusted partner, your role helps companies thrive and continue their partnership with Box. Managing a diverse range of customers at various stages of their lifecycle requires resilience, adaptability, and a high degree of operational rigor. Your dedication to mastering our products and executing with precision ensures that we deliver unparalleled value, making your role essential to our clients' success and our company’s growth.

WHAT YOU'LL DO 

• Increase customer retention by conducting customer engagement calls in person and virtually, developing use cases and supporting customers in implementation and adoption as well as performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes.

• Manage all post-sales activity for Box’s enterprise customers through strong relationship-building, product knowledge, planning and execution.

• Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs.

• Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management.

• Track accounts to identify churn risk and work actively to improve customer health and retention

• Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture.

• Work closely with Product and Engineering on identification and tracking of product improvement requests.

• Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers.

• Develop, test, and iterate on industry specific playbooks and engagement strategies.

• Program creation for initiatives specific to deepening adoption and relationships with our enterprise customers.

WHO YOU ARE 

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Bachelors degree or equivalent experience required

• 3+ years prior account management experience 

• 2+ years of experience in SaaS

• Experience with enterprise accounts preferred

• Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus

• Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation 

• Enjoys working closely with customers to ensure complete satisfaction 

• A self-starter who takes the initiative to get things done

• A drivers license may be required if you are asked to visit clients onsite.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-KS1

WHAT IS BOX? 

Box は、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフロー、電子サイン、AI などを提供することにより、お客様のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、お客様のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box はFortune500 の最大手企業を含む、グローバルで 11 万社以上、日本では 2万社以上の企業に製品を提供しています。 

WHY WE NEEDS YOU 

Boxは現在、世界中で11万5,000社以上の組織に導入されており、そのミッションは、AIを駆使したContent Cloudを通じて、世界中のあらゆるワークフローをインテリジェントに進化させることにあります。

現在、私たちは単なるストレージサービスから、セキュアなコンテンツ管理、コラボレーション、そしてAIによる業務効率化をワンストップで実現するプラットフォームへと大きな転換期を迎えています。この重要な局面において、お客様がBoxの真の価値を享受し、持続的な成長を実現するためには、カスタマーサクセスとリニューアル（契約更新）の両面を統合的にリードする存在が不可欠です。 

あなたは、戦略的な顧客への導入支援と、商用的な実行（リニューアル・拡大戦略）の橋渡し役を担います。AI駆動の次世代ワークフローを顧客のビジネスに定着させるとともに、シームレスな更新戦略を通じて長期的なパートナーシップを構築し、収益維持（GRR/NRRの最大化）に責任を持つ、Boxの成長戦略における極めて重要な役割を果たしていただくことを期待しています。 

WHAT YOU’LL DO 

Director, Customer Success & Renewalsは、ポストセールスにおける顧客体験の最適化、リテンション（維持）、および収益成長の最大化に責任を持つリーダーシップポジションです。カスタマーサクセス（CSM）チームとリニューアル（更新）チームの両方を統括し、戦略的なガイダンスを提供することで、顧客のライフタイムバリューを最大化し、会社の持続的な成長を牽引します。 

• 戦略的リーダーシップとチーム管理
  • カスタマーサクセスおよびリニューアル部門のビジョンと戦略を策定し、実行する。 
  • 高パフォーマンスなチームを構築・育成し、コーチングを通じてメンバーのキャリア成長を支援する。 
  • 採用、オンボーディング、リテンション戦略を通じて、クラス最高のタレントを確保する。 
• 顧客維持と収益成長の最大化
  • リテンション（更新率）、アドプション（活用率）、およびネットリテンション（NRR）の目標達成に責任を持つ。 
  • リニューアル戦略を最適化し、商談の交渉、価格設定、契約条件の管理を監督する。 
  • 顧客のヘルススコアを監視し、解約リスクを早期に特定・回避するための予防的措置を講じる。 
• 顧客エンゲージメントとエグゼクティブ関係の構築
  • 主要顧客のエグゼクティブ層との強固な信頼関係を構築し、戦略的パートナーとしての地位を確立する。 
  • 困難な顧客状況や複雑な交渉において、エスカレーションポイントとして機能し、解決に導く。 
• オペレーショナル・エクセレンス 
  • データ駆動型の意思決定を行い、収益予測（フォーキャスト）の精度を向上させる。 
  • Salesforce等のツールを活用し、業務プロセスの自動化や効率化を推進してスケーラビリティを確保する。 
• クロスファンクショナルな連携
  • 営業（Sales）、マーケティング、製品開発（Product）、コンサルティング部門と密に連携し、顧客の声を製品やサービスに反映させる。 

WHO YOU ARE 

• 経験
  • SaaSまたはクラウド業界における、カスタマーサクセス、アカウントマネジメント、またはセールスリーダーシップの経験（10年以上推奨）。
  • ピープルマネジメント経験（5年以上）、特にマネージャー層の管理経験があれば尚可。 

• スキル 
  • 複雑な商談の交渉スキルと、高いビジネス洞察力。
  • データ分析に基づき戦略を立案し、実行に移す能力。
  • 優れたコミュニケーション能力（日本語および英語でのビジネス対応能力があれば尚可）。 

• マインドセット 
  • 変化の速い環境に適応し、自ら手を動かしながらも高い視座で戦略を考えられる「プレイングマネージャー」的な資質。
  • 顧客の成功を第一に考えるカスタマーセントリック（顧客中心）な思考。 

EQUAL OPPORTUNITY  

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Boxでは、Diversity&Inclusionを促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別は行いません。 

ご応募に際する個人情報の保護については、当社のPersonnel Privacy Noticeをご確認ください。   

WHAT IS BOX?

Box は、クラウドコンテンツマネジメント市場におけるリーディングカンパニーです。私たちのミッションは「Powering how the world works together」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することにより、顧客のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box は Fortune500 の 67％を含む、グローバルで 100,000 社以上の企業に製品提供しています。

WHY BOX NEEDS YOU

K.K. Box Japan は Box Inc.の日本支社として 2014 年 5 月に設立され、急成長し続けています。私たちはさらに Box を広め、ともに成長を促進していただくことができる人材を求めております。このポジションでは日本のカスタマーサクセスマネージャーチームの一員として、顧客との関係構築、利用促進、満足度の向上、契約維持などに責任を持って業務を行なっていただきます。

WHAT YOU'LL DO

• 強固な関係構築、製品知識、計画、実行を通じて、Box のトップ顧客およびエンタープライズ顧客に対するすべての販売後の活動を管理する
• Box 製品について深く理解し、顧客に対してビジネスニーズに最も適した機能・特徴を説明する
• 導入、チェンジマネジメント、定着、活用の計画作成と実行
• 顧客との定例会議、四半期ヘルスチェックを含む戦略的なレビューなどによるリテンション率向上
• 解約リスクやヘルススコアを管理し、リスクを除く活動を積極的に行う
• 営業およびプロフェッショナルサービス部門と連携し、Box を各顧客のコアアーキテクチャの一部にするための計画を策定する
• プロダクトおよびエンジニアリング部門と連携し、機能要望や不具合の特定とフォローアップを実施する
• 顧客の声を代表する立場として機能し、社内へフィードバックを提供する

WHO YOU ARE

• IT 業界における 3 年以上のアカウントマネジメントの経験
• 顧客と密に連携し、Box に対する満足度を高め、信頼を得ることができる
• 限定的な関係構築だけではなく、複数の顧客と接点を持つことができる
• 基本的な技術知識を有し、顧客からの質問に回答することができる
• 斬新なアイデアとエネルギーを持ち、チームプレーができる
• コンサルティング経験、マーケティング経験があれば尚可
• Salesforce や Zendesk、その他の SaaS の業務利用経験があれば尚可
• 英語力があれば尚可（本社との連携のため）

EQUAL OPPORTUNITY

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Box では、Diversity&Inclusion を促進するために、大局的なアプローチで採用
活動を行っています。みなさまのご応募をお待ちいたしております。私たちはすべての人に等しく機会を提供しており、多様性を尊重しています。人種、宗教、肌の色、国籍、性別、性的指向、年齢、配偶者の有無、退役軍人、身体障害の有無 等による差別
は行いません。
ご応募に際する個人情報の保護については、当社の Personnel Privacy Notice をご確認ください