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VIP Relationship Manager
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Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.
This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.
WHAT YOU WILL DO
Relationship Ownership & Concierge Servicing
- Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
- Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
- Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
Revenue Growth & Portfolio Expansion
- Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
- Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
- Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.
Client Discovery & Needs Qualification
- Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
- Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.
Collaboration with Sales, Product & Operations
- Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
- Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
Pipeline & CRM Management
- Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
- Track engagement, conversion and revenue performance against defined targets.
Client Engagement & Community Building
- Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
- Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.
Market & Industry Expertise
- Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.
Reporting & Performance Management
- Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.
WHAT YOU WILL NEED
- Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
- Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
- Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
- High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
- Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
- Comfort operating in fast-paced, high-ownership environments with revenue accountability.
- Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
- A strong interest in digital assets, crypto markets and emerging financial products.
- Self-starter mentality with the ability to manage a book of business independently.
Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.
WHAT WILL SET YOU APART
- Existing relationships or a personal network of high-net-worth or active trading clients.
- Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
- A background in consultative or solution-based sales rather than transactional sales.
COMPENSATION & PERKS
- Competitive full-time salary based on experience and meaningful equity in an industry-leading company
- This is a role based in our Dallas office, with a mandatory in-office presence four days per week.
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
- Performance-based bonuses
- Apple equipment provided by the company
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Ready to apply?
Apply to Blockchain.com
VIP Relationship Manager
Share this job
Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.
This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments.
WHAT YOU WILL DO
Relationship Ownership & Concierge Servicing
- Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
- Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth.
- Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram).
Revenue Growth & Portfolio Expansion
- Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs.
- Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions.
- Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives.
Client Discovery & Needs Qualification
- Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage.
- Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies.
Collaboration with Sales, Product & Operations
- Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences.
- Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights.
Pipeline & CRM Management
- Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM.
- Track engagement, conversion and revenue performance against defined targets.
Client Engagement & Community Building
- Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams.
- Support exclusive VIP initiatives including events, promotions, product pilots and referral programs.
Market & Industry Expertise
- Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations.
Reporting & Performance Management
- Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities.
WHAT YOU WILL NEED
- Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto.
- Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients.
- Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships.
- High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients.
- Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking.
- Comfort operating in fast-paced, high-ownership environments with revenue accountability.
- Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms.
- A strong interest in digital assets, crypto markets and emerging financial products.
- Self-starter mentality with the ability to manage a book of business independently.
Experience in crypto, trading platforms or institutional brokerage environments is highly desirable.
WHAT WILL SET YOU APART
- Existing relationships or a personal network of high-net-worth or active trading clients.
- Experience supporting clients across multiple products such as trading, yield, lending or structured investment products.
- A background in consultative or solution-based sales rather than transactional sales.
COMPENSATION & PERKS
- Competitive salary and meaningful equity in an industry-leading company.
- Institutional Incentive Plan based on performance and PnL
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
- Comprehensive health, dental, and vision benefits.
- Unlimited vacation policy to maintain work-life balance.
- The latest Apple equipment for optimal productivity.
- Performance-based bonuses
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Ready to apply?
Apply to Blockchain.com
Senior Product Designer, Consumer
Share this job
Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are hiring a Senior Product Designer to drive high-quality execution across our core consumer experiences:
- Mobile apps (iOS & Android)
- Web applications (wallet, exchange, onboarding, payments)
- Marketing website
- Blockchain Explorer
This is a hands-on individual contributor role. You will design critical user journeys end-to-end, partnering closely with Product and Engineering to deliver intuitive, high-quality experiences.
You bring strong crypto product experience and understand the unique UX challenges of wallets, trading, on-chain interactions, and self-custody.
WHAT YOU WILL DO
Product Design Execution
- Own end-to-end design for key product areas and user journeys
- Create flows, wireframes, prototypes, and polished UI ready for production
- Deliver high-quality, detail-oriented design across mobile and web
- Partner closely with Product Managers and Engineers to ship impactful features
User Experience & Craft
- Simplify complex crypto concepts into intuitive, user-friendly experiences
- Improve onboarding, trading, payments, and portfolio UX
- Design for trust, clarity, and security in high-stakes financial interactions
- Continuously raise the bar for UX, visual design, and interaction quality
Collaboration
- Work cross-functionally with Product, Engineering, Growth, and Marketing
- Contribute to product strategy through user insights and design thinking
- Communicate design decisions clearly and effectively
Design Systems & Consistency
- Contribute to and evolve the design system across platforms
- Ensure consistency across app, web, and marketing surfaces
- Maintain high standards of scalability and usability
Mentorship & Influence
- Provide feedback and design critiques to other designers
- Support and mentor junior designers
- Help foster a strong design culture and craft excellence
WHAT YOU WILL NEED
Required
- 5–8+ years in Product Design (consumer products)
- Strong portfolio demonstrating shipped mobile and web products
- Very strong appetite for aesthetics
- Direct crypto experience (required): wallet, exchange, DeFi, explorer, or on-chain products
- Strong proficiency in Figma
- Deep understanding of mobile and web UX patterns
- Experience designing for crypto-specific challenges:
- Self-custody
- Transactions & signing flows
- Trading UX
- Blockchain data representation
- Trust & security design
Preferred
- Experience designing crypto wallets or exchanges
- Experience simplifying complex financial or technical systems
- Experience in startup or high-growth environments
- Experience contributing to design systems
COMPENSATION & PERKS
- Full-time salary based on experience and meaningful equity in an industry-leading company
- This is a role based in our London office, with a mandatory in-office presence four days per week.
- Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
- ClassPass
- Unlimited vacation policy; work hard and take time when you need it
- Apple equipment
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
- Flexible work culture
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Ready to apply?
Apply to Blockchain.com
Senior Product Designer, Consumer
Share this job
Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are hiring a Senior Product Designer to drive high-quality execution across our core consumer experiences:
- Mobile apps (iOS & Android)
- Web applications (wallet, exchange, onboarding, payments)
- Marketing website
- Blockchain Explorer
This is a hands-on individual contributor role. You will design critical user journeys end-to-end, partnering closely with Product and Engineering to deliver intuitive, high-quality experiences.
You bring strong crypto product experience and understand the unique UX challenges of wallets, trading, on-chain interactions, and self-custody.
WHAT YOU WILL DO
Product Design Execution
- Own end-to-end design for key product areas and user journeys
- Create flows, wireframes, prototypes, and polished UI ready for production
- Deliver high-quality, detail-oriented design across mobile and web
- Partner closely with Product Managers and Engineers to ship impactful features
User Experience & Craft
- Simplify complex crypto concepts into intuitive, user-friendly experiences
- Improve onboarding, trading, payments, and portfolio UX
- Design for trust, clarity, and security in high-stakes financial interactions
- Continuously raise the bar for UX, visual design, and interaction quality
Collaboration
- Work cross-functionally with Product, Engineering, Growth, and Marketing
- Contribute to product strategy through user insights and design thinking
- Communicate design decisions clearly and effectively
Design Systems & Consistency
- Contribute to and evolve the design system across platforms
- Ensure consistency across app, web, and marketing surfaces
- Maintain high standards of scalability and usability
Mentorship & Influence
- Provide feedback and design critiques to other designers
- Support and mentor junior designers
- Help foster a strong design culture and craft excellence
WHAT YOU WILL NEED
Required
- 5–8+ years in Product Design (consumer products)
- Strong portfolio demonstrating shipped mobile and web products
- Very strong appetite for aesthetics
- Direct crypto experience (required): wallet, exchange, DeFi, explorer, or on-chain products
- Strong proficiency in Figma
- Deep understanding of mobile and web UX patterns
- Experience designing for crypto-specific challenges:
- Self-custody
- Transactions & signing flows
- Trading UX
- Blockchain data representation
- Trust & security design
Preferred
- Experience designing crypto wallets or exchanges
- Experience simplifying complex financial or technical systems
- Experience in startup or high-growth environments
- Experience contributing to design systems
COMPENSATION & PERKS
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
- Bonus scheme based on both company and individual performance
- The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
- Unlimited vacation policy; work hard and take time when you need it.
- Apple equipment provided by the company
- Role based in our Paris office, with a mandatory in-office presence four days per week
- Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year.
Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.
You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Ready to apply?
Apply to Blockchain.com