Overview: 

The function of the Payments and Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts. 

Main Responsibilities: 

The main responsibilities include but are not limited to: 

• Allocation and prioritization of task during the shift. 
• Being the first line of contact for 3rd party providers regarding payments related issues. 
• Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load. 
• Answering escalations from customer support and following up on the timely resolution of issues. 

• Handling of payments and risk queries and escalations from customer support via chat, IM and emails. 
• Cooperate with Payments and Fraud Team Leader on any issues facing the team. 
• Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team. 
• Raise any trends in escalations, denoting a possible generic issue with anything payment related. 
• Ensuring that ongoing tech issues are monitored and proper follow up is done to ensure minimal down time and customer impact. 

• Point of contact for any payment and fraud related issues or questions. 
• Processing of internal crediting requests. 
• Be a point of assistance to the other team members when the need arises. 
• Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks. 
• Help in processing payments when needed and any other additional tasks when required. 

• Help to create and maintain an effective and positive working environment. 

Reporting:  

To Payments and Fraud Team Leader.

Extra awesome:

• Speaks a multitude of languages including fluency English
• Invested knowledge in iGaming 
• Knowledge of a wide variety of payment providers and processes

Challenge accepted?

We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group är ett ledande företag inom onlinespel som verkar i över 20 länder världen över och erbjuder ett brett utbud av onlinespelprodukter såsom sportsbetting, casinospel, poker och bingo. Företaget grundades 1963 och har varit en pionjär inom onlinespelindustrin sedan det lanserade sin första online-bokmaker år 2002. Betsson är dedikerade till att erbjuda den bästa kundupplevelsen i branschen och har vunnit flera priser för sitt åtagande för excellens.

Betsson har sitt huvudkontor i Stockholm, Sverige, och sysselsätter över 2 000 personer på sina olika kontor världen över. Företaget är licensierat av flera regleringsmyndigheter och är engagerade i ansvarsfulla spelpolicyer.

Role:

Rollen som kundtjänstagent hos Betsson Group innebär att hjälpa svenska och engelsktalande kunder via e-post, chatt och telefon. Denna roll kräver starka kommunikationsfärdigheter, förmåga att hantera flera uppgifter samtidigt och god tidsplanering.

Kundtjänstagenterna ansvarar för att översätta marknadsföringstexter och undersökningar samt hantera kundkonton i enlighet med ansvarsfullt spelande. Betsson Group erbjuder en mångkulturell och vänlig arbetsmiljö som uppmuntrar anställda att utveckla sina färdigheter och kunskaper inom iGaming-industrin. Kundtjänstrollen är avgörande för att leverera den bästa möjliga kundupplevelsen.

Ansvarsområden:

• Hjälpa svenska och engelsktalande kunder via e-post, chatt och telefon
• Samarbeta med ditt team för att uppnå högsta kundnöjdhet och andra KPI:er
• Översätta marknadsföringstexter och kundundersökningar till ditt lokala språk
• Hantera kundkonton
• Följa företagets policys och riktlinjer för spelarsäkerhet, skydd och ansvarsfullt spelande

Krav:

• Starka kommunikationsfärdigheter på svenska och engelska, både skriftligt och muntligt
• Kunskaper i Microsoft Office
• Bakgrund inom kundtjänst (ansikte mot ansikte, online eller via telefonsamtal)
• Förmåga att hantera flera uppgifter samtidigt och effektiv tidsplanering
• Ytterligare språkkunskaper ses som en fördel

Förmåner:

Vi erbjuder en rad spännande förmåner till våra anställda, inklusive:

🥘 Lunch på plats mellan måndag och fredag

🧘‍♀️ Välbefinnande-ersättning per år

💲 Arbeta hemifrån-ersättning

🏡 Hybridmodell

💻 2 veckors fjärrarbete (utomlands)

📚 Andra utökade ledighetsperioder (sorgeledighet, studier, föräldraledighet, serviceår, bröllopsledighet)

🎂 Milstolpsfödelsedag

🏥 Privat sjukförsäkring

♿ Tillfällig total arbetsoförmåga & personskade-försäkringar

🛡️ Livs- och företagsreseförsäkring

💵 Rabatter hos lokala företag på Malta

💰 Valfri pensionsplan

✈️ Flyttningspaket (flygbiljetter, 4 veckors gratis boende, kontantbonus)

Bra att veta:

• Startdatum: Varannan vecka, utbildning tillhandahålls
• Lön: Grundlön + bonusprogram
• Arbetstid på skiftbasis
• Plats: Malta, St Julians

Gå med i vårt team på Betsson och bli en del av en dynamisk och belönande arbetskultur som värdesätter din tillväxt och utveckling. Ansök nu och ta det första steget mot en givande karriär inom iGaming-industrin.

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Role:

The customer service role at Betsson Group involves assisting Swedish and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:

• Assist Swedish and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

• Strong communication skills in Swedish and English, both written and verbal
• Proficiency in Microsoft Office
• Background in customer service (face-to-face, online, or via phone calls)
• Ability to multitask and manage time effectively
• Additional language skills are considered a plus

Benefits:

We offer a variety of exciting benefits to our employees, including:

🥘Lunch provided between Monday to Friday on site

🧘‍♀️Wellbeing allowance per year

💲Work from home allowance

🏡Hybrid model

💻2 weeks of remote work (abroad)

📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

🎂Milestone birthday

🏥Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

🛡️Life & Corporate Travel Insurance

💵Discounts with local companies in Malta

💰Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating shift-based work
• Location: Malta, St Julians

Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 2 days in the office and 3 days at home. 

We want you to excel in the following:

• Help both Swedish and English speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts 
• Follow company policies and practices regarding player safety, protection, and responsible gaming

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

• Communication written and verbal in both Swedish and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management 

Extra Awesome:

• Previous iGaming experience 
• Additional languages are considered a plus

What we offer?

• 26 Vacation Days Per Year
• Relocation (including flights, bonus and accommodation)
• Hybrid Model
• Health & Life Insurance & Company Doctor
• €300 Wellness Allowance
• €300 Working From Home Allowance
• Yoga & Sports Activities
• Lunch Provided Monday-Friday
• Company Discounts
• Company Events 
• Great Atmosphere & Betsson Values

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians
• Generous relocation package offered

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

We are looking to further grow our current Risk & AML team and therefore a new exciting position has arisen for a AML analyst to join our team in Malta.

The Challenge

As an AML analyst you will be working within a specialised and diverse team of agents to pro-actively detect, monitor and assess player behaviour and transactions that relate to potential CFT or AML scenarios as per current procedures. 

The role revolves around the analysis of customer accounts and transactions via pre-determined reports and alerts in order to determine and counter fraud and to detect any possible malicious scenarios, money laundering or suspicious activities. In addition, this role will also involve screening player accounts whilst providing an in-depth analysis of such accounts. 

We believe that the successful candidate must have good communication skills, be able to work well under pressure, have a keen eye for detail and attained good level of knowledge with regards to AML directives and risk exposure. 

You will:

• Review player accounts and deliver appropriate follow-up to detect and identify potential AML cases.
• Keep up to date with business directives and ensure that all operational procedures act in accordance with the latest directions published.
• Escalate cases to the relevant departments as required from time to time in accordance with internal procedures.
• Review customers at various threshold stages, specifically to spot any suspicious or unusual activities, such as potential Fraud, Money Laundering or CFT.
• Periodically apply open-source checks and internal AML procedures on specifically escalated player accounts
• Maintain a proactive and practical approach when dealing with player queries and other escalations  

What's in it for me?

You’ll get the opportunity to work in an international environment, at a 100% digital company that is the market leader within the online gaming industry. 

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in. 

You're good at:

• Analytical mind, with a high level of attention to detail.
• Ability to work well with others and be a team player.
• Very good communication skills.
• Ability to meet deadlines on a day to day basis.
• Flexible approach to work in a dynamic environment.
• Good understanding of regulatory, AML and compliance requirements.
• Previous experience in a similar role, specifically dealing with AML within a similar industry will be considered an asset.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

We want you to excel in the following:

• Help both Dutch and English speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts 
• Follow company policies and practices regarding player safety, protection, and responsible gaming

You're good at:

• Communication written and verbal in both Dutch and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management 

Extra Awesome:

• Previous iGaming experience 

What we offer?

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices - including 1,500 at our operational headquarters in Malta - every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians
• Generous relocation package offered

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group er en førende online spillevirksomhed, der opererer i over 20 lande verden over og tilbyder et bredt udvalg af online spilprodukter som sportsbetting, casinospil, poker og bingo. Virksomheden blev grundlagt i 1963 og har været en pioner inden for online spilindustrien siden lanceringen af deres første online bookmaker i 2002. Betsson er dedikeret til at levere den bedste kundeoplevelse i branchen og har vundet adskillige priser for deres engagement i ekspertise og kvalitet.

Betsson har hovedkontor i Stockholm, Sverige, og beskæftiger over 2.000 medarbejdere på deres forskellige kontorer rundt om i verden. Virksomheden har licens fra flere tilsynsmyndigheder og er forpligtet til ansvarligt spil.

The Wow 

Gør dig klar til en fantastisk mulighed, der venter dig hos Betsson Group! Som et værdsat medlem af vores team vil du spille en afgørende rolle i vores Kundeserviceafdeling og arbejde mod vores fælles mål om at levere den bedste kundeoplevelse. Men det stopper ikke her - hos Betsson tror vi på ubegrænsede muligheder for vækst og læring.

Bliv en del af fremtiden med vores Hybrid Work From Home (WFH) -model, der giver dig friheden til at arbejde tre dage på vores venlige kontor og to dage i komforten i dit eget hjem.

For at brillere i denne rolle leder vi efter personer, der kan:

• Yde enestående kundesupport på både engelsk og dansk og anvende forskellige kommunikationskanaler som e-mails, chats og telefonopkald.
• Levere hurtige og præcise løsninger på kundehenvendelser og altid stræbe efter at overgå deres forventninger.
• Samarbejde med vores fantastiske teammedlemmer for at skabe en sømløs og personlig kundeoplevelse, der adskiller os fra konkurrenterne.
• Overholde vores virksomhedspolitikker og -procedurer, herunder retningslinjer for spillerbeskyttelse, beskyttelse og ansvarligt spil.

Hvad får jeg ud af det?

Når du bliver en del af Betsson, bliver du en del af en dynamisk og multikulturel arbejdsplads, hvor vækst og udvikling både opfordres og værdsættes. Du vil få mulighed for at udvide dine færdigheder og viden inden for den blomstrende iGaming-branche, samtidig med at du omfavner værdierne hos Betsson. Som en stolt Betsson-medarbejder vil du også nyde godt af en række spændende frynsegoder og fordele.

Du er dygtig til:

• Mundtlig og skriftlig kommunikation på dansk og engelsk.
• Stærke Microsoft Office-færdigheder.
• Erfaring inden for kundeservice, enten ansigt til ansigt, online eller via telefonopkald.
• At håndtere flere opgaver samtidigt og have god tidsstyring.

Hvad vi tilbyder:

Vi tilbyder en bred vifte af spændende fordele til vores medarbejdere, herunder:

• 🥘 Frokost, der bliver leveret til arbejdspladsen mandag til fredag
• 🧘‍♀️ Velværetilskud årligt
• 💲 Tilskud til hjemmearbejde
• 🏡 Hybrid arbejdsmodel
• 💻 2 ugers fjernarbejde (i udlandet)
• 📚 Andre udvidede orlovsmuligheder (begravelsesorlov, studieorlov, barselsorlov, forældreorlov, tjenesteårsorlov, ægteskabsorlov)
• 🎂 Særlig opmærksomhed på fødselsdage
• 🏥 Privat sundhedsforsikring
• ♿ Forsikring ved midlertidig fuld arbejdsudygtighed og personlig ulykkesforsikring
• 🛡️ Livs- og erhvervsrejseforsikring
• 💵 Rabatter hos lokale virksomheder på Malta
• 💰 Valgfri pensionsordning
• ✈️ Flyttepakke (flybilletter, 4 ugers gratis bolig, kontantbonus)

Godt at vide:

• Løn: Du vil modtage en konkurrencedygtig grundløn samt en bonusordning
• Arbejdstider: Morgen- og eftermiddagsskift
• Beliggenhed: St. Julians, Malta
• Der tilbydes en generøs flyttepakke.

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Wow 

Get ready for an incredible opportunity that awaits you at Betsson Group! As a valued member of our team, you'll play a crucial role in our Customer Service department, working towards our shared goal of providing the best Customer Experience. But that's not all – at Betsson, we believe in limitless possibilities for growth and learning.

Join us in embracing the future of work with our Hybrid Work From Home (WFH) model, offering you the freedom to work three days in our friendly office and two days from the comfort of your own home.

To excel in this role, we're looking for individuals who can:

• Provide exceptional customer support in both English and Danish, utilizing various communication channels such as emails, chats, and phone calls.
• Deliver prompt and accurate resolutions to customer inquiries, always striving to go above and beyond to exceed their expectations.
• Collaborate with our amazing team members to create a seamless and personalized customer experience that sets us apart.
• Adhere to our company policies and procedures, including following guidelines for player safety, protection, and responsible gaming.

What's in it for me?

When you join Betsson, you'll be part of a fast-paced, multicultural environment where growth is encouraged and valued. Expand your skills and knowledge within the thriving iGaming industry as you embrace the values of One Betsson. As a proud Betssonite, you'll also enjoy a range of exciting perks and benefits.

You're good at:

• Verbal and written communication in Danish and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management 

What we offer?

We offer a variety of exciting benefits to our employees, including:

🥘Lunch provided between Monday to Friday on site

🧘‍♀️Wellbeing allowance per year

💲Work from home allowance

🏡Hybrid model

💻2 weeks of remote work (abroad)

📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)

🎂Milestone birthday

🏥Private Health Insurance

♿Temporary Total Disability & Personal Accident Insurances

🛡️Life & Corporate Travel Insurance

💵Discounts with local companies in Malta

💰Optional Pension Plan

✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

• Salary: You'll receive a competitive base salary along with a bonus scheme.
• Work hours: morning and afternoon shifts
• Location: St Julians, Malta
• Generous relocation package offered

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The position includes a relocation package to Malta.

ΠΕΡΙΓΡΑΦΗ 

Θα είστε μέλος της βραβευμένης ομάδας Εξυπηρέτησης Πελατών μας, εργαζόμενοι για την επίτευξη του στόχου μας να προσφέρουμε την καλύτερη Εμπειρία για τον Πελάτη. Επιπλέον, οι ευκαιρίες σας για εκμάθηση και εξέλιξη στην Betsson είναι απεριόριστες! 

Θέλουμε να είστε δυνατοί στα εξής: 

• Βοήθεια σε πελάτες που μιλούν Ελληνικά και Αγγλικά μέσω email, live chat και τηλεφώνου 
• Συνεργασία με την ομάδα σας για την επίτευξη των στόχων όπως της καλύτερης ικανοποίησης πελατών και συμπεριλαμβανομένων άλλων KPI 
• Μετάφραση προωθητικών κειμένων και/ή ερευνών πελατών στη μητρική σας γλώσσα 
• Διαχείριση λογαριασμών πελατών 
• Τήρηση πολιτικών και πρακτικών της εταιρείας σχετικά με την ασφάλεια παικτών, την προστασία και το υπεύθυνο παιχνίδι 

Τι ψάχνουμε 

• Επικοινωνία, γραπτή και προφορική, τόσο στα Ελληνικά όσο και στα Αγγλικά 
• Προχωρημένες γνώσεις Microsoft Office 
• Εμπειρία στην εξυπηρέτηση πελατών, είτε πρόκειται δια ζώσης, online, είτε μέσω τηλεφωνικών κλήσεων 
• Ικανότητα οργάνωσης και διαχείρισης χρόνου 

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. 

We want you to excel in the following:

• Help Greek and English-speaking customers via e-mail, chat, and telephone
  Work together with your team to reach the best customer satisfaction (including other KPIs)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts 
• Follow company policies and practices regarding player safety, protection, and responsible gaming

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

• Excellent command of the Greek and English languages (written and verbal)
• Strong Microsoft Office knowledge
• Background in customer service, this can be face-to-face, online, or via phone calls
• Multi-tasking and time management 

Extra Awesome:

• Additional languages are considered a plus

Benefits:

• 28 Vacation Days in 2025
• Relocation (including flights, bonus and accommodation)
• Hybrid Model
• Health & Life Insurance & Company Doctor
• €400 Wellness/ Travel Allowance
• €300 Working From Home Allowance
• Lunch Provided Monday-Friday
• Company Discounts
• Company Events 
• Great Atmosphere & Betsson Values

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julians
• Generous relocation package offered

Challenge Accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy