Summary: As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence. Reporting to the Director of Professional Services, you'll bridge implementation and sustained product value, focusing on delivering impactful training and enhancing change management practices to drive meaningful behaviour change and measurable adoption.

What you'll be doing:

• Deliver engaging virtual and onsite training sessions for a diverse range of audiences including senior leaders, HR teams, and frontline users.
• Adapt communication styles to suit different audiences and industry contexts.
• Connect product functionalities to operational outcomes in training, emphasizing both the "how" and "why" of the platform.
• Ensure training reflects real-world healthcare staffing scenarios.
• Design and maintain a library of enablement materials including LMS modules, videos, and scenario-driven walkthroughs.
• Establish standardized baseline training programs for consistent customer experiences.
• Develop industry-specific use cases and continuously refine content based on feedback and product updates.
• Apply change management principles to assess customer readiness and enhance the implementation experience.
• Monitor post-training metrics to identify at-risk users and improve adoption rates.
• Collaborate with cross-functional teams including Implementation, Customer Success, and Product teams to address adoption gaps.
• Participate in strategic customer conversations to understand long-term adoption trends and barriers.

What you bring to the team:

• 3+ years of experience in SaaS training, customer enablement, instructional design, or similar roles.
• Experience facilitating training in enterprise-scale environments.
• Experience leading change management.
• Exceptional written and verbal communication skills.
• Strong organizational abilities to manage competing priorities.
• Technical fluency with tools like Zoom, LMS platforms, and knowledge base systems.
• Calm, empathetic presence to support learners navigating operational changes.
• Ability to tailor communication to effectively engage diverse audiences.

Nice-to-Have:

• Experience in healthcare environments.
• Change Management Certification.
• Familiarity with enterprise scheduling systems such as UKG or Infor.
• Experience in union-governed environments.
• Exposure to HRIS or workforce management platforms.
• Knowledge of structured change management methodologies.

Work with us!

• Remote-Friendly: Work from anywhere in Canada.
• Health & Dental Benefits: Comprehensive health and dental coverage.
• Professional Development: Budget for professional development to help you grow in your career.
• Vacation: 4 weeks of vacation to recharge and relax.
• Statutory Holidays: 12 recognized statutory holidays + 2 flex days to use as needed.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• 10% Time: Opportunity to work on side projects of your choosing.
• Home Office Setup: Budget to set up your home office.
• Great Team: Collaborative and supportive team members.
• Impact: Opportunity to make a significant impact in the healthcare industry.

 **If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
• Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
• Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
• Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
• Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
• No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.

About the Role

At Andgo, strong customer relationships are foundational to our success. The Implementation Project Manager plays a critical role in delivering successful customer implementations by understanding customer challenges, driving solutions, and enabling adoption of Andgo’s optimized workforce solutions within the enterprise healthcare marketplace.

This hands-on role drives project ownership, technical problem-solving, and customer adoption, ensuring projects are delivered on time, within scope, and aligned with customer outcomes. The Implementation Project Manager executes established delivery practices while contributing feedback that helps improve how implementations are delivered over time.

Success in this role is measured by delivering projects on time, within scope, and enabling successful customer adoption and operational outcomes.

This role reports to the Team Lead, Implementation and collaborates cross-functionally to ensure successful customer implementations.

What you’ll be doing

Project Leadership & Delivery

• Lead multiple concurrent implementation projects from kickoff through go-live and transition to Customer Success using established implementation practices and delivery standards
• Develop and manage project plans, timelines, scope, and deliverables
• Monitor project health and proactively communicate risks, issues, and mitigation plans
• Drive alignment across customer stakeholders and internal teams to maintain delivery momentum
• Ensure projects progress smoothly by escalating risks and blockers as needed

Technical Configuration & Solution Delivery

• Configure customer environments with guidance from established best practices and internal subject matter experts as needed.
• Translate customer operational requirements into effective Andgo solution configurations
• Coordinate integration and data validation activities with internal and customer technical teams
• Troubleshoot implementation challenges and guide customers toward effective solutions, leveraging internal expertise when needed

Customer Enablement & Adoption

• Deliver training and onboarding sessions for project team, training team, and administrators
• Support customer change management activities to drive successful adoption
• Ensure customers are positioned to realize value from the platform following implementation
• Capture customer feedback and implementation learnings to inform delivery and product improvements

Process & Delivery Improvement

• Provide feedback and insights to support improvements in delivery workflows and implementation practices
• Contribute to evolving implementation tools, templates, and processes
• Continuously develop implementation expertise and seek opportunities to expand delivery and technical capabilities

What You Bring to the Team

• Strong collaborator who works effectively across teams to maintain alignment
• Results-oriented with strong ownership of project outcomes
• Passionate about solving customer problems and delivering value
• Excellent communicator who listens actively and adapts communication to different audiences
• Self-driven and continuously looking for ways to improve delivery and customer experience
• Demonstrated empathy for users and customer operational realities
• Growth mindset with a desire to build expertise and expand delivery skills

The Ideal Candidate

• Experience working in a B2B SaaS implementation or project delivery environment
• Experience working with healthcare or complex enterprise customers is preferred; experience within the manufacturing industry, particularly in scheduling, operations, or workforce management, is considered a strong asset as Andgo expands into new verticals
• Proven ability to manage projects involving multiple stakeholders
• Working knowledge of project management methodologies and delivery frameworks
• Ability to manage time and resources effectively in dynamic environments
• Experience coordinating data, configuration, or system integration projects
• Strong understanding of software systems and implementation practices
• Ability to travel up to 10% of the time

Nice-to-Have

• PMP, CAPM, or other project management certifications
• Experience implementing workforce management or scheduling software
• Experience working with analytics or large data platforms
• Experience supporting process or delivery improvement initiatives
• Experience in manufacturing, logistics, or other shift-based operational environments with complex scheduling needs

Work with us!

• Remote-Friendly: Work from anywhere in Canada.
• Health & Dental Benefits: Comprehensive health and dental coverage.
• Professional Development: Budget for professional development to help you grow in your career.
• Vacation: 4 weeks of vacation to recharge and relax.
• Statutory Holidays: 12 recognized holidays country-wide + 2 bonus flex days 
• Flexible Hours: Flexible working hours to suit your lifestyle.
• 10% Time: Opportunity to work on side projects of your choosing.
• Home Office Setup: Budget to set up your home office.
• Great Team: Collaborative and supportive team members.
• Impact: Opportunity to make a significant impact in the healthcare industry.

 **If you feel like you might not possess all the qualities we are looking for, we still want to hear from you! We believe in growing talent and building a diverse team that values growth and personal development.**

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
• Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.

• Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental. 

• Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
• Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
• No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.