As a Senior Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success. You will provide technical support, deliver training, manage implementation services, and handle or escalate issues to ensure strong customer satisfaction and solution adoption.

Your Impact

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximising ROI in Nordics
• Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan
• Identify customer pain points and guide them on how Anaplan can address their specific needs
• Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
• Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities
• Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
• Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
• Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
• Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency
• Contribute to customer success assets and playbooks, and support reference and case study development

Your Qualifications

• Experienced in Customer Success with a value driven, proactive, innovative mindset and approach to renewals and expansions. 
• High energy and engaging communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• Ability to translate technical concepts into business value in a customer-friendly manner
• Familiarity with software development processes and design methodologies
• Strong problem-solving skills with a customer-first mindset
• Ability to manage multiple priorities and remain calm under pressure
• Experience leading cross-functional teams to address customer needs or deliver key projects
• Fluent English is essential

Preferred Skills

• Experience advising on or setting up a Center of Excellence or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Background in change management and business transformation initiatives
• Experience creating customer-facing collateral such as success playbooks or templates
• Exposure to renewal strategy and customer expansion practices (upsell/cross-sell)

Anaplan is seeking an ENTERPRISE ACCOUNT EXECUTIVE to drive its growth and expand its presence in Germany. Whatever part of Germany you're based in, we want to hear from you! 

In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their business up for the future.

This role will be a catalyst to Anaplan’s continued growth while leading digital transformation. Reporting directly to the RVP of Sales. You will have mostly greenfield accounts. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base.

Your Impact

• Engaging with targeted prospects and clients to identify broken business processes and position Anaplan’s unique ability to solve the problem,
• Build Anaplan’s business value throughout the selling engagement. Navigating sophisticated prospect environments to align the prospect around the Anaplan solution,
• Conduct highly effective presentations from Director through SVP and key C-suite level decision makers including CFOs, CROs, and senior leaders in supply chain, workforce, and other business functions,
• Develop customers and own opportunity management start-to-finish across multiple customer targets and functions,
• Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business,
• Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts,
• Perform strategic sales planning, leading to accurate forecasting of the business,
• Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams.

Your Qualifications

• Extensive experience in consultative sales to Fortune 2000 companies, ideally in SaaS solutions (but not required),
• Shown success selling into Vice President / Senior Vice President buyers,
• Track record of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software),
• Demonstrated network in your industry territory, with a mix of some customers and implementation partners,
• Demonstrated experience with sophisticated partner & internal team organizations,
• Domain understanding (Supply Chain, FP&A, Workforce Planning & Sales) and knowledge of how these functions plan, process work and make decisions,
• Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation and negotiation), and ability to balance multiple (3-5) opportunities at once,
• Business, Finance, Economics, related BS/BA degree or relevant years of experience.

Preferred Skills

• Experience with Outreach, SFDC, LinkedIn Sales Navigator a plus,
• Account Planning experience Altify, MEDDPICC, Miller Heiman.

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