About the job

The Principal Customer Success Business Partner (CSBP) for our Technology, Media & Telco (TMT) vertical is primarily responsible for successful deployment, ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization. Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers.

Strategic objectives:

• Handle a portfolio of Enterprise Customers with a ARR of ~$10M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities
• Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
• Work as part of an account team and utilize your internal resources to execute the account strategy
• Spot opportunities within existing customers to deliver value and grow the Anaplan footprint at accounts
• Connect the customer to other areas of Anaplan as needed including Product, Support, Community & Sales as well as our partner network.

Customer adoption:

• Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
• Guide and support Customers to secure strong adoption
• Work closely with Customers to align Platform Expansion plans to key business objectives
• Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
• Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
• Educate Customers on our Platform Roadmap
• Run regularly scheduled customer check-ins.

Implementation:

• Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
• Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
• Support and collaborate with Anaplan partners
• Mediate to resolve all technical/platform issues with existing implementations
• Partners and internal support teams
• Handle issues of customer concern
• Ensure proactive ticket resolution
• Advocate our model-building best practices with your customers.

Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Your Qualifications

• 10+ years of experience in account management, consulting, or client services background is required
• Customer-first mentality
• Extreme ownership mentality
• Ability to work with urgency, and remain calm under pressure
• Comfortable and confident when presenting to customer executives and stakeholders
• Adapts well to change and is flexible
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong troubleshooting and problem-solving skills
• Account management or client/professional services background
• Strong project and program management experience
• Ability to multitask and prioritize daily and weekly tasks
• Run your own business mentality & drive
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Able to use technology to handle their customer portfolio
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Techn, Media, and Telco industries is a plus

Other:

• Travel (up to 25%) is expected, largely within region.

Anaplan is at the forefront of the AI revolution in enterprise software. We're also building a cutting-edge AI capability to supercharge our Sales, Marketing, and Customer Success teams. This isn't about incremental improvements—we're fundamentally transforming how GTM teams work.

We're looking for a hungry, curious problem-solver who wants to be part of this transformation from day one and who can help operationalize the initiative. You'll work directly with senior leaders, ship real AI solutions, and help shape how one of the fastest-growing SaaS companies leverages AI at scale.

This is a rare opportunity for someone early in their career to gain hands-on AI experience, build cross-functional influence, and accelerate their professional growth.

Your Impact  

In your first 90 days, you'll ship AI workflows that help our teams work faster and smarter. By your first year, you'll have: 

• Automated 100+ hours of manual work across Sales, Marketing, and Success teams 

• Built and deployed 5+ AI agents that directly support revenue-generating activities 

• Enabled 500+ GTM professionals to leverage AI in their daily workflows 

• Influenced strategic decisions through data-driven insights and performance metrics 

You'll be the go-to expert for AI within GTM Operations, working directly with VPs and Directors to identify opportunities, design solutions, and drive adoption. This role offers high visibility and fast-paced growth for the right person. 

What You’ll Do  

Intake & Prioritization  

• Own the intake funnel for AI and automation use cases across GTM functions   

• Triage and prioritize requests based on business value, scalability, and feasibility   

• Collaborate with stakeholders to clearly define workflows, inputs, and expected outcomes   

AI Workflow & Agent Management   

• Create and maintain a centralized repository of AI use cases, tools, and integration patterns 

• Build lightweight AI-driven solutions using best-in-class tools and platforms 

• Ensure all workflows are documented, version-controlled, and accessible across teams 

Quality Assurance & Continuous Improvement  

• Test and validate outputs to ensure accuracy, consistency, and usability   

• Define and maintain quality standards for AI-generated outputs   

• Continuously refine workflows based on feedback and performance data   

Documentation & Enablement  

• Create clear documentation, playbooks, and templates to support adoption   

• Create video tutorials and how-to guides for non-technical users and host office hours to support adoption and answer questions 

• Support training and ongoing enablement to include building AI fluency and community 

Measurement & Reporting  

• Track adoption and usage across GTM teams   

• Measure impact through defined metrics (adoption, efficiency gains, pipeline contribution, revenue impact, workflow performance)   

• Provide regular insights and recommendations to improve effectiveness 

• Support quarterly business reviews with GTM leadership   

Workflow Coordination  

• Support the integration of AI workflows into existing GTM processes and systems to include leading SaaS platforms and Gemini Enterprise 

• Partner with IT and GTM teams to ensure secure, compliant, and scalable AI implementations 

• Ensure alignment with broader operational frameworks and tools   

Your Qualifications  

Core Requirements 

• Bachelor’s degree in Business, Economics, Operations, Information Systems, or related field   

• 0–2 years of experience (internships or entry-level roles in operations, consulting, analytics, or similar)   

• Quick learner with a curiosity for understanding complex systems, business, and technical requirements 

• Strong analytical and problem-solving skills with the ability to structure ambiguous requests   

• Demonstrated curiosity in AI, automation, and emerging technologies   

• Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences 

• Highly organized with exceptional attention to detail, commitment to quality, and disciplined execution  

Preferred  

• Hands-on experience with AI tools and platforms like Gemini, Claude, or ChatGPT 

• Exposure to CRM systems (e.g., Salesforce) and GTM processes   

• Experience building or automating workflows (academic, personal, or professional)  

• Prior experience in a startup or high-growth tech environment 

Mindset We're Looking For 

• Bias toward action — you'd rather test and iterate than overthink 

• Comfortable with ambiguity — you thrive when building from scratch 

• Intellectually curious — you love learning new technologies and approaches 

• Collaborative — you seek input and share credit generously 

• Data-driven — you let metrics guide decisions, not opinions 

• User-focused — you obsess over making things work for end users 

Anaplan is hiring a Princiapl Application Architect. This is a business-critical position within our professional services function, responsible for shaping the future of how Anaplan's applications are implemented. You will be part of the Innovation Readiness team, focusing on creating scalable, repeatable, and successful implementation frameworks.

You will operate as a strategic expert, blending deep technical and functional architecture knowledge with a passion for creating best-in-class delivery methodologies. This requires you to combine your extensive experience in solution design, business process, and technology to develop the foundational assets and practices that enable our customers, partners, and internal teams to achieve world-class outcomes with Anaplan.

What You'll Do

• Provide deep expertise in the functional and application architecture for a specific domain or application set.
• Own the end-to-end solution design and deployment for Beta application implementations, establishing the gold standard for future projects.
• Partner with the Delivery Methodology team to develop, refine, and validate the implementation methodology for new applications through Beta implementations.
• Develop, refine, and scale implementation best practices by application to ensure consistently successful customer outcomes.
• Align with Product & Engineering to shape application direction, build application knowledge, and share field results from Beta implementations to improve application capabilities.
• Create and contribute reusable assets, such as templates, tools, and reference architectures, to empower the entire services ecosystem.
• Support instructional design and product learning content to scale application knowledge and implementation best practices.
• Contribute your knowledge, best practices, and associated assets to the Anaplan Community.

Your Impact

• Establish and reinforce architectural best practices across all implementations to ensure customer readiness, robust solution design, performance optimization, and long-term scalability.
• Drive the creation of new implementation methodologies and approaches, improving efficiency through process, automation, and centers of excellence.
• Collaborate cross-functionally with Product, Engineering, and Delivery teams to guide the evolution of Anaplan's applications based on real-world implementation insights.
• Provide vision, mentorship, and architectural guidance to Anaplan Solution Architects, Model Builders, and Partners.
• Actively support the development of new talent within the architecture community and the broader Anaplan ecosystem.

Your Qualifications

• You must possess a successful track record as a Senior or Principal-level Architect, with at least 4 years of experience designing and implementing complex EPM solutions like Anaplan.
• Deep passion for and expertise in solution design, creating delivery best practices, and mentoring team members.
• A strong background in enterprise software, professional services, and multi-dimensional modeling (Anaplan platform expertise is strongly preferred).
• Experience with Agile or other modern software development methodologies.
• Ability to scope complex client engagements and guide teams through the process.
• Strong facilitation, negotiation, and client leadership skills with executive-level communication experience.
• Travel (up to 25-50%) may be expected globally to support strategic implementations.

Preferred Skills:
Leadership, Solution Design, Business/Technical Acumen, Persuasiveness, Organization, Resilience, Calmness, Methodical, Innovative, Resourceful, Articulate, Active listener, Passion for Learning and constant improvement.

#LI-REMOTE

SF Bay Area, Hybrid Role

Reporting to Director, Global Enablement

We are looking for forward-thinking people who bend over backwards to put customers first. Individuals who thrive when faced with challenges and are ready to grasp the opportunity of a lifetime. Our mission is to drive predictable growth by achieving three clear goals: winning bigger deals, increasing win rates, and accelerating deal progression. At our core, we believe every colleague brings outstanding value to the whole. This is a workplace where each person feels seen, heard, and valued, and where your unique talent fuels our collective effort. That belief extends not only to our teams but also to the customers we serve.

We’re searching for someone who is, at heart, a problem solver — whether the challenge is technical, architectural, or process-related. You’ll bring creativity, energy, and theoretical knowledge, but more importantly, you’ll have examples of how you’ve put those ideas into action. You’ll be results-driven, motivated, and confident enough to take on challenges, even the ones that arrive at the last minute.

The right person will value variety in their day-to-day work, bring a coaching mentality, and operate with integrity. You’ll be open, supportive, and eager to roll up your sleeves to work alongside a truly dynamic team. If you’re looking to further your career while gaining exposure to multiple industries, this role offers the chance to do just that.

This is an exciting opportunity for someone who not only has the technical and commercial expertise but also the drive to coach, collaborate, and innovate. If you’re looking for a role that combines strategy, creativity, and hands-on impact, we’d love to hear from you.

Your Impact

Strategy & Program Management

You will partner with sales leadership to define enablement goals and set priorities through an annual strategic planning process, creating a co-owned roadmap for the year. This means overseeing programs from start to finish — building, deploying, and managing enablement initiatives that make a real impact. For all needs that fall outside this annual plan, you will guide stakeholders through our global intake process. You will be developing consistent processes for onboarding and continuous development workshops (both virtual and in-person). Importantly, you will champion the values of the enablement team, setting high standards and representing our brand across the business.

Content & Training

You will create, edit, and refine content that helps sales teams move deals forward — from case studies to buyer personas — while maintaining an up-to-date, accessible content library and delivering engaging training that equips the team with the tools, materials, and product updates they need to succeed

Collaboration & Coaching

You will act as the bridge between sales and cross-functional teams, with a primary focus on empowering and equipping their managers to become elite coaches by helping them facilitate post-call debriefs and foster a team culture of continuous learning.

Performance & Improvement

You will track the adoption and effectiveness of content and programs by updating the GTM Enablement dashboard with key metrics, collect feedback from the sales team to refine programs for maximum impact, report insights and survey results to stakeholders, and manage ad-hoc requests to ensure the sales team is always fully supported.

Your Qualifications

• Demonstrated experience in a strategic planning capacity (e.g., business partnership, account planning, or territory planning) where you have built and executed a long-term plan with business leaders.

• A true passion for developing others, with experience coaching or mentoring peers or team members in a professional setting.
• Strong Enterprise Sales experience, with a proven track record of success in complex, value-based business sales — essential to building credibility with sales leaders.
• Client-facing gravitas, gained through sales, customer success, presales, or sales support roles.
• Skilled presenter with demonstrated experience influencing everyone from SDRs to Sales Management. Executive presence.
• Experience with sales enablement and learning management tools such as Seismic, Brainshark, Mindtickle, or Saleshood.
• Familiarity with learning tools like Camtasia, Captivate, Kahoot, or Mentimeter.
• Experience facilitating both virtual and in-person workshops.
• Outstanding facilitation skills, social acumen, and emotional intelligence.
• Ability to prioritize tasks, manage time efficiently, and thrive in fast-paced environments.
• Strong program and project management skills with the ability to collaborate effectively across functions.
• Creative, strategic problem-solving capabilities paired with excellent organization.

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Principal, Business Value & Strategy to join our Business Value & Strategy Team. You will be a core member of the team which is dedicated to developing transformational planning visions and roadmaps with our most strategic customers around the world. The team focuses on influential customer interactions, sales strategies grounded in business impact and the assets required to guide customers through their connected planning maturity. Working collaboratively across various functions within Anaplan, we are thought-leaders in planning transformations in the areas of finance, supply-chain, sales and workforce planning across Anaplan’s industries. We also provide customers guidance and best practices in capturing the value from these transformations.

The team focuses on key customer interactions, sales strategies grounded in business impact and the deliverables required to guiding the customer in creating the business justification needed to pursue the connected planning vision.

This role will have the combined responsibilities of:

1. As part of account teams and in collaboration with select customers, leading the creation of vision and roadmap documents used by senior executives to drive business impact.
2. Developing perspectives and the supporting materials to amplify the Anaplan stories of business transformation and impact.
3. Scaling impact by creating re-usable assets for others across Anaplan to elevate their customer engagements

Come see for yourself what an exciting place to work for looks like.

Insight on your impact

• Conduct and facilitate internal and external research and discovery around customer’s business processes, market/industry/functional trends, and business value analysis.
• Lead vision, transformation and value assessment consulting sessions with customers, including facilitation and analysis, and craft and deliver high-impact, executive level narrative and presentations to CxOs while working cross functionally across Anaplan with our Sales and Presales teams.
• Build strong relationships with regional sales leaders to be a key driver on strategic account planning and engagements.
• Contribute to the development and evolution of the Business Value & Strategy team capabilities.
• Influence others so that they may facilitate value-focused discovery and deliver high-level business value impact in a consistent and effective approach.
• Key contributor to the creation and management of library assets including value frameworks, and other sales and value capture assets to help scale the team's reach across the organization.

Your qualifications, your influence

To be successful in the role, you must possess the following skills:

• Confirmed experience in value engineering, value selling, strategic consulting and F500 account sales in cloud application environments. Deep understanding of value selling methodology and processes, business model value chain, and value realization.
• Strong discernment in the business process areas of Planning & Analysis (Financial and Operational).
• Proven skill in facilitation of complex problem solving with groups of senior executives.
• Strong acuity in providing valuable insights to, and influence of internal GTM teams and external customers.
• Ability to drive qualitative and quantitative analysis in support of targeted key opportunities.
• Experience supporting the building and the continuous improvement of a GTM value practice.
• Demonstrated perspective on how AI and automation can be leveraged to scale value delivery with track record on moving beyond traditional slide – driven consulting toward more dynamic, technology-enabled solutions
• Ability to travel for both customer engagements and internal meetings as necessary (50-75% post WFH environment)

Preferred skills and technical familiarity

Adding additional insight, and a growth demeanor, will elevate your contribution in this role

• Good understanding of the SaaS platform delivery model.
• Excellent written and verbal communication skills.
• Excellent ability to articulate and present findings.
• Thrives in a diverse team environment willing to push boundaries and share new insights
• Experience with EPM/CPM platforms, strong financial modeling capabilities and familiarity with connected planning or xP&A concepts.
• Ability to operate effectively in evolving pre-sales environments while serving as a highly effective facilitator across stakeholders.

Anaplan seeks a Senior Office Coordinator to be on-site Monday through Friday in our San Francisco office.

Your Impact

• Oversee the day-to-day operations of the office, ensuring a well-functioning and organized environment.
• Liaise with key stakeholders to create a positive workplace experience and make the office a destination.
• Support and coordinate logistics for onsite meetings and events.
• Monitor office operations, support ticket queue, and resolve questions with comprehensive answers.
• Ensure a smooth experience for guests and visitors.
• Adhere to the operating budget for the office support model and day-to-day operations.
• Maintain office supplies and equipment, and manage vendor relationships to ensure smooth office operations.
• Ensure best practices for physical security, health, and safety.
• Coordinate with the IT team in support of new hires, telecom, and videoconferencing, as needed.
• Serve as primary liaison for property management services provided by the landlord.
• Manage the facilities and space planning of the office. 
• Lead Workplace change management within the office.

 Your Qualifications

• Proven ability to manage office operations while supporting broader company projects.
• Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and external partners.
• Demonstrated experience in improving administrative and operational processes.
• Experience using Brivo or an alternative access control system.
• Experience using Microsoft Suite, including Office 365
• Experience using Service Now, or another ticketing system. 
• Experience working in a hospitality, real estate, property management, or related environment is a plus.

ABOUT THE ROLE 

This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce. 

Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement. 

The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design. 

This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors. 

You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities). 

KEY RESPONSIBILITIES 

Reference Architecture & Enterprise AI Engineering 

• Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines. 

• Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce. 

• Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects. 

• Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment. 

• Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs. 

• Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility. 

• Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems. 

AI Platform Governance & Enablement 

• Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools. 

• Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins. 

• Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance. 

• Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context. 

• Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday). 

• Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value. 

• Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems. 

• Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets. 

• Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement. 

Technical Team Leadership 

• Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams. 

• Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions. 

• Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines. 

• Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs. 

• Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function. 

AI Operations & Workforce Adoption 

• Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees. 

• Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth. 

• Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics. 

• Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences. 

Innovation, R&D & Emerging Technology 

• Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities. 

• Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment. 

• Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments. 

• Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap. 

Cross-Functional Technical Partnership 

• Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations. 

• Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases. 

• Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments. 

• Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR. 

REQUIRED QUALIFICATIONS 

• 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments. 

• Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts. 

• Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering. 

• Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling. 

• Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise). 

• Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority. 

• Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams. 

• Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences. 

• Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations. 

PREFERRED QUALIFICATIONS 

• Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments. 

• Familiarity with ServiceNow or similar ITSM platforms and integration patterns. 

• Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs. 

• Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization. 

• Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company. 
• Enterprise technology function at a high-growth SaaS company. 

ABOUT THE ROLE 

This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce. 

Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement. 

The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design. 

This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors. 

You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities). 

KEY RESPONSIBILITIES 

Reference Architecture & Enterprise AI Engineering 

• Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines. 

• Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce. 

• Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects. 

• Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment. 

• Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs. 

• Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility. 

• Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems. 

AI Platform Governance & Enablement 

• Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools. 

• Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins. 

• Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance. 

• Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context. 

• Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday). 

• Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value. 

• Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems. 

• Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets. 

• Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement. 

Technical Team Leadership 

• Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams. 

• Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions. 

• Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines. 

• Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs. 

• Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function. 

AI Operations & Workforce Adoption 

• Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees. 

• Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth. 

• Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics. 

• Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences. 

Innovation, R&D & Emerging Technology 

• Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities. 

• Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment. 

• Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments. 

• Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap. 

Cross-Functional Technical Partnership 

• Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations. 

• Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases. 

• Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments. 

• Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR. 

REQUIRED QUALIFICATIONS 

• 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments. 

• Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts. 

• Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering. 

• Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling. 

• Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise). 

• Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority. 

• Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams. 

• Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences. 

• Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations. 

PREFERRED QUALIFICATIONS 

• Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments. 

• Familiarity with ServiceNow or similar ITSM platforms and integration patterns. 

• Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs. 

• Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization. 

• Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company. 
• Enterprise technology function at a high-growth SaaS company. 

Anaplan seeks a Senior Manager, Technical Accounting to join our accounting team. We are looking for someone with strong technical accounting skills, who is a great collaborator, and is passionate about delivering quality results and driving continual improvement in a dynamic, high-growth environment. The role will report to the Director of Technical Accounting & Reporting and lead complex accounting matters, as well as play a key role in understanding and adopting new accounting standards. The role will partner with cross-functional team leads, including revenue operations, corporate accounting, legal, finance, treasury, and other subject matter experts and leaders within the Company. Our ideal candidate will enjoy a hybrid work schedule, with two days/week in our San Francisco office.

Your Impact

• Serve as a subject matter expert on complex topics, including business combinations (ASC 805), revenue recognition (ASC 606), leases (ASC 842), software capitalization, and stock-based compensation (ASC 718).
• Lead and perform technical accounting research and analysis for complex and non-routine transactions (e.g., M&A, debt/equity structures, and new business models), drafting audit-ready accounting memoranda under U.S. GAAP. Bring a point of view, rooted in technical accounting literature.
• Provide technical accounting support for M&A phases, including due diligence, deal structuring, and post-merger integration activities.
• Ensure all stock-based compensation awards are properly accounted for and reported in accordance with ASC 718 and related guidance.
• Assist the revenue recognition team during period close to review and approve non-standard and amended customer contracts, providing technical accounting guidance to evaluate accounting treatment for non-standard revenue terms as needed.
• Review final statutory (local GAAP) financial statements for each foreign subsidiary to identify and understand all local GAAP vs. U.S. GAAP differences, and ensure required U.S. GAAP adjustments are reflected accurately in consolidation (including proper elimination entries, CTA impacts, and disclosure considerations) as necessary.
• Stay current with changes in GAAP and SEC reporting requirements and accounting standards, and implement changes as necessary.
• Lead the preparation and review of company-wide accounting policies, ensuring consistent application and updating policies as new standards are adopted.
• Provide technical accounting guidance and disclosure recommendations, ensuring compliance with US GAAP and other reporting regulations.
• Drive the continuous improvement and scaling of accounting processes and internal controls, enhancing documentation and governance to support system enhancements and audit readiness.
• Foster strong partnerships across Corporate Accounting, Finance, Legal, and other advisors.
• Assist in various ongoing and ad-hoc projects or initiatives as needed.

Your Experience

• Licensed CPA, with a Bachelor's Degree or higher in Accounting, Business, or Finance-related field.
• 10+ years of progressive accounting, audit, and financial reporting experience (Big 4 and SaaS/technology experience strongly preferred). Advisory experience or National Office tour in a Big 4 public accounting firm is a plus.
• Deep expertise in US GAAP, including ASC 718, ASC 606, ASC 842, ASC 805, and equity/debt transactions.
• Proven success leading acquisition accounting or public company reporting initiatives.
• Proficient in the use of Microsoft Office Suite with strong Excel skills. Ability to build and interpret complex financial models and support schedules.
• Experience with systems such as Workiva, FloQast, or other ERP/reporting automation tools (Experience in Workday is a plus).
• Proven ability to independently research, analyze, and apply complex technical accounting guidance.
• Exceptional ability to influence cross-functional partners and communicate complex accounting issues with clarity.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in a fast-paced, results-driven environment.

Solution Consultant – Consumer Goods - West

At Anaplan, we believe the most powerful business transformations are led by people who are relentlessly curious and brave enough to challenge the status quo.  We are looking for an experienced Retail & Consumer Goods presales solution consultant who enjoys solving business problems with enterprise AI solutions. This isn't about demoing software; it's about architecting a new future for how the world's leading companies plan, decide and act.

Job Description

As a core Solution Consultant – Consumer Goods, you will join our presales team supporting our enterprise customers in the Consumer Goods industry.  You will be responsible for all aspects of the technical sales process by working directly with customers and collaborating with sales, domain specialists, business value consultants, product managers, customer success, and partners.

Why this role matters

• Decision Making is moving fast in the AI era. Business leaders are no longer looking for just cost control—they need forecasting automation, cross-functional alignment, and real-time insights. You’ll help them get there.
• You’ll work with decision-makers at Retail or Consumer Goods influencing outcomes that impact thousands of employees and billions in revenue.
• You’ll represent one of the fastest-growing enterprise AI platforms, with a commission structure and career path to match your ambition.
• You’ll be aligned to a select number of accounts to build deep relationships and expand our solutions across multiple lines of business.
• You’ll be working on the cutting edge of innovation to bring to life our vision of AI-driven scenario planning and analysis across a connected enterprise.

Your Responsibilities and Impact

• Partner with account executives on technical strategy and sales process for accounts in your territory.
• Be the technical solution expert across platform capabilities, including AI, data modeling and planning applications.
• Lead discovery sessions that move beyond features and functions to uncover critical business needs.
• Design and deliver tailored, narrative-driven demos that directly address customer pain points and showcase a clear vision for their future.
• Execute proof-of-concept workshops that prove Anaplan's value in the client's own context.
• Coordinate and align specialist and product teams to help position multi-product solutions and mature complex opportunities to close.
• Develop a multi-year technology vision and roadmap with your customers in cooperation with the Anaplan Customer Success team.
• Serve as the voice of the customer to our product management teams, ensuring your insights from the field shape the future of the Anaplan platform.

Your Qualifications

• 5+ years of experience in a presales, solution consulting, or business transformation role (SaaS/enterprise software preferred).
• Experience working with companies Consumer Goods industries.
• Strong Understanding of commercial planning, revenue growth management, trade promotional planning and supply planning including demand forecasting.
• Know how to collaborate with account executives and own the technical sales process, including account strategy, discovery, demos, solution roadmaps and other technical validation steps.
• Strong grasp of value-based selling and storytelling, not just showing features and functions.
• Skilled with problem solving at the intersection of technology and business.
• Proven ability to make complex ideas sound simple, clear, and persuasive.
• Knowledge of enterprise AI platforms, GenAI, Agentic frameworks, machine learning, and data integration.
• Hands-on experience with enterprise planning processes and solutions (e.g. Finance, Supply Chain, Workforce, Commercial Planning, Sales Performance) preferred
• Familiarity with EPM, CPM, BI, or ERP systems is a strong asset
• Prior industry experience with aligned accounts a plus

Anaplan is hiring an ACCOUNT EXECUTIVE focusing on selling into the Office of the CFO (Financial Consolidation, Planning and Reporting). In this role, you will take your proven track record of selling sophisticated technology solutions and account management and sell an incredibly versatile platform. Our sales team is helping industry leaders understand the impact of Anaplan products and how our connected planning solution is ending siloed decision-making. You will help our customers achieve their immediate business goals while setting their businesses up for the future. 

This role will be a catalyst for Anaplan’s continued growth while leading digital transformation. Reporting directly to the GTM Head, you will support sales activity in a defined geographic territory, mostly greenfield accounts with several existing Anaplan customers. This type of territory requires someone to further build our footprint by hunting and locking in new logo accounts as well as rapidly growing opportunities within the current customer base. 

 Your Impact 

• Engaging with the Office of the CFO and organizations prospects to identify broken business processes and position Anaplan’s unique ability to solve the problem. 
• Build Anaplan’s business value throughout the selling engagement.
• Conduct highly effective presentations from the Director through SVP and key C-suite level decision makers including CFOs, Controllers, and senior leaders in the Office of Finance.
• Develop customers and own opportunity management start-to-finish across multiple customer targets and functions
• Apply Anaplan’s value-based selling methodology and tools to run sales processes and accurately forecast business
• Employ outstanding account leadership skills to identify account expansion opportunities by cross-selling and up-selling opportunities within targeted accounts
• Work with cross-functional members of Sales Development Reps, Marketing, Solution Consultants, and the Customer Success teams 

Your Qualifications 

• 5+ years of consultative sales experience into Fortune 2000 companies, ideally in SaaS solutions (but not required)
• Shown success selling into Vice President / Senior Vice President and C-level buyers
• History of overachieving sales quota & targets, including demonstrated history of multiple high six-figure annual contract value (ACV) deals (services and/or software)
• Demonstrated network in your industry territory, with a mix of some customers and implementation partners
• Domain understanding (Supply Chain, FP&A, Workforce Planning & Sales) and knowledge of how these functions plan, process work and make decisions
• Strong, demonstrated opportunity management practices (e.g. sales process, qualification, executive presentation skills, quote presentation, and negotiation), and ability to balance multiple (3-5) opportunities at once
• Business, Finance, Economics, related BS/BA degree or relevant years of experience
• Demonstrated experience selling into technology, media, and/or telecommunication accounts 
• Demonstrated understanding of the pressing business challenges faced by technology, media, and telecommunication organizations today.  

 Preferred Skills 

• Experience with SFDC, Marketo, and Engagio a plus
• Account Planning experience, MEDDPICC and Challenger selling 
• Experience selling SaaS solutions into Telco, Media, or Technology organizations or adjacent industries 

ABOUT THE ROLE 

This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce. 

Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement. 

The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design. 

This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors. 

You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities). 

KEY RESPONSIBILITIES 

Reference Architecture & Enterprise AI Engineering 

• Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines. 

• Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce. 

• Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects. 

• Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment. 

• Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs. 

• Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility. 

• Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems. 

AI Platform Governance & Enablement 

• Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools. 

• Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins. 

• Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance. 

• Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context. 

• Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday). 

• Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value. 

• Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems. 

• Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets. 

• Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement. 

Technical Team Leadership 

• Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams. 

• Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions. 

• Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines. 

• Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs. 

• Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function. 

AI Operations & Workforce Adoption 

• Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees. 

• Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth. 

• Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics. 

• Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences. 

Innovation, R&D & Emerging Technology 

• Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities. 

• Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment. 

• Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments. 

• Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap. 

Cross-Functional Technical Partnership 

• Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations. 

• Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases. 

• Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments. 

• Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR. 

REQUIRED QUALIFICATIONS 

• 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments. 

• Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts. 

• Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering. 

• Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling. 

• Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise). 

• Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority. 

• Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams. 

• Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences. 

• Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations. 

PREFERRED QUALIFICATIONS 

• Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments. 

• Familiarity with ServiceNow or similar ITSM platforms and integration patterns. 

• Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs. 

• Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization. 

• Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company. 
• Enterprise technology function at a high-growth SaaS company.