Anaplan
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At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Anaplan is looking for a Salesforce business Analyst, to join our Information Technology team, who will support our AMER, EMEA and APAC region as well as support run the business activities globally.
As a part of Go-to market IT team, you will be working very closely with stakeholders from various functions like Sales Operations, Marketing Operations, Customer Care and Customer Success. You will also support day to day tasks around Salesforce & other integrating tools when it comes to supporting the business.
What you’ll do
GTM Systems & Solution Design ( Lead to Cash Architecture)
- Translate business needs into scalable system designs across the GTM stack
- Establish design principles, guardrails, and scalable patterns across systems
- Own solution architecture across:
- Salesforce Sales Cloud
- CPQ (product catalog, pricing, bundling)
- Customer Success (e.g., Gainsight)
- Marketing automation (e.g., Marketo, leandata,Outreach,LinkedInNavigator)
- Integrations with ERP/Billing systems
- Drive process standardization and simplification across tools
- Anticipate downstream impact across systems before implementation
- Act as the single-threaded owner of Lead-to-Cash across the GTM systems landscape (Salesforce, CPQ, Gainsight, Marketo, integrations, and downstream systems)
- Ensure alignment across Sales, Presales, Deal Desk, Customer Success, Finance, and Partnerships
- Identify and close gaps between strategy (pricing, packaging) and execution (systems, workflows)
- Lead requirements gathering, process mapping, and gap analysis
- Convert business problems into:
- Clear user stories
- Functional & technical specifications
- Challenge stakeholders to refine unclear or suboptimal requirements
- Hands on Salesforce objects, flows, validation rules, layouts
- CPQ configuration (products, pricing rules, discounting, bundles)
- Basic Lightning components (LWC exposure preferred, not heavy dev)
- Reports, dashboards, and data models
- Troubleshoot issues across systems and integrations
- Coordinate cross-functional stakeholders for UAT execution
- Defect tracking and prioritization
- Business validation and signoffs
- Drive release readiness, rollout, and adoption
Operational Excellence & Continuous Improvement
- Own intake and prioritization framework for GTM enhancements
- Improve:
- Data quality
- Process compliance
- System adoption
What you bring
- 6–10+ years in Salesforce ecosystem (Sales Cloud + CPQ)
- Proven experience owning end-to-end Lead-to-Cash lifecycle
- Ability to operate as:
- Strategic thinker (architect mindset) AND
- Hands-on executor (configuration + testing)
- Strong experience in UAT planning, execution, and release governance
- Deep understanding of:
- CPQ complexity (pricing rules, bundles, approvals)
- Sales processes (pipeline, forecasting, deal desk)
- Pricing & packaging strategies
- Customer lifecycle (acquire → expand → renew)
- Familiarity with:
- Gainsight (or CS platforms)
- Marketo (or marketing automation)
- Experience with tools like:
- LinkedIn Sales Navigator
- ZoomInfo
- Exposure to AI/automation in GTM systems is a strong plus
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to AnaplanAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
We want you to think big and act ambitious through expressing your authentic best self! Anaplan is looking for a tenacious Senior ServiceNow Engineer organization in Gurgaon, India. This role demands a comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.
What you'll do:
- Manage daily administration of the ServiceNow platform, includes routine maintenance, patching, and upgrades.
- Develop reliable and scalable applications, workflows, and overall automation, streamlining processes, improving experience, enhancing productivity, and enforcing data hygiene.
- Implement and manage integrations with third-party systems.
- Improve development capabilities, when possible, to accelerate demand delivery while not compromising quality and experience.
- Apply thought leadership to understand dependencies, maintain security, and ensure performance and stability.
- Maintain instance health by adhering to and carrying out ServiceNow best practices through configuration and development, leveraging OOTB features, capabilities, and configurations wherever possible.
- Promote continuous improvement and implement platform performance optimization strategies to ensure maximum efficiency.
- Maintain compliance and strive for swift controlled adoption of platform upgrades, patches, and hotfixes.
- Implement reports and dashboards as needed
- Build and maintain technical design and configuration documentation.
- Provide mentoring through example and knowledge sharing.
What you'll have:
To be successful in the role, you must possess the following skills
- Around 8 years of software development experience, with at least 3 years ServiceNow Platform/Product development and implementation experience including JavaScript and XML.
- Experience in REST/SOAP APIs.
- Experience in Virtual Agent and Gen AI capabilities.
- Experience with ServiceNow Platform Products: ITSM, ITAM/HAM/SAM, CSM, ITOM
- Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
- Experience planning and executing ServiceNow Platform upgrades and cloning.
- Bachelor's degree in Computer Science, Computer Engineering, or other related fields or equivalent professional experience.
- ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to AnaplanAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
ABOUT THE ROLE
This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce.
Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement.
The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design.
This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors.
You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities).
KEY RESPONSIBILITIES
Reference Architecture & Enterprise AI Engineering
- Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines.
- Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce.
- Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects.
- Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment.
- Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs.
- Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility.
- Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems.
AI Platform Governance & Enablement
- Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools.
- Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins.
- Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance.
- Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context.
- Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday).
- Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value.
- Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems.
- Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets.
- Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement.
Technical Team Leadership
- Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams.
- Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions.
- Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines.
- Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs.
- Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function.
AI Operations & Workforce Adoption
- Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees.
- Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth.
- Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics.
- Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences.
Innovation, R&D & Emerging Technology
- Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities.
- Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment.
- Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments.
- Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap.
Cross-Functional Technical Partnership
- Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations.
- Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases.
- Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments.
- Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR.
REQUIRED QUALIFICATIONS
- 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments.
- Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts.
- Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering.
- Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling.
- Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise).
- Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority.
- Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams.
- Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences.
- Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations.
PREFERRED QUALIFICATIONS
- Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments.
- Familiarity with ServiceNow or similar ITSM platforms and integration patterns.
- Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs.
- Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization.
- Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company.
- Enterprise technology function at a high-growth SaaS company.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to AnaplanAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
ABOUT THE ROLE
This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce.
Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement.
The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design.
This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors.
You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities).
KEY RESPONSIBILITIES
Reference Architecture & Enterprise AI Engineering
- Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines.
- Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce.
- Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects.
- Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment.
- Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs.
- Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility.
- Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems.
AI Platform Governance & Enablement
- Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools.
- Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins.
- Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance.
- Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context.
- Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday).
- Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value.
- Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems.
- Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets.
- Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement.
Technical Team Leadership
- Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams.
- Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions.
- Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines.
- Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs.
- Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function.
AI Operations & Workforce Adoption
- Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees.
- Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth.
- Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics.
- Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences.
Innovation, R&D & Emerging Technology
- Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities.
- Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment.
- Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments.
- Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap.
Cross-Functional Technical Partnership
- Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations.
- Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases.
- Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments.
- Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR.
REQUIRED QUALIFICATIONS
- 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments.
- Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts.
- Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering.
- Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling.
- Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise).
- Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority.
- Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams.
- Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences.
- Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations.
PREFERRED QUALIFICATIONS
- Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments.
- Familiarity with ServiceNow or similar ITSM platforms and integration patterns.
- Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs.
- Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization.
- Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company.
- Enterprise technology function at a high-growth SaaS company.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to AnaplanAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
ABOUT THE ROLE
This role sits within Anaplan's IT Customer Experience organization and is focused on transforming how Anaplan employees work. You will design, build, and scale AI tools, agents, and capabilities that drive productivity, smarter decision-making, and operational efficiency across our global workforce.
Anaplan is building its Enterprise AI Center of Excellence (COE) — a one-stop shop for all internal AI at Anaplan — and is looking for an AI Principal Architect to lead it from a technical standpoint. This is a senior, newly created role at the intersection of hands-on enterprise AI engineering, internal system architecture, technical leadership, and workforce enablement.
The AI Principal Architect will own the technical vision for Anaplan's internal AI — designing the reference architecture for LLMs, agentic AI, and Gemini Enterprise; setting engineering standards; evaluating emerging platforms; and ensuring every employee-facing initiative is built with rigor, scalability, and responsible design.
This role carries a hybrid profile: deep individual technical contribution combined with team leadership influence. You will mentor engineers, guide architectural decisions, serve as the primary technical escalation point, and contribute a forward-looking perspective to the 2–3 year AI technology roadmap — without necessarily holding formal management authority over all contributors.
You will report directly to the Director, IT Customer Experience, who co-leads the Enterprise AI COE alongside the Financial Flexibility Lead and a GTM Champion as a 3-in-a-box. You will collaborate closely with Technical/Engineering teams (dotted-line, for agent development and delivery) and the Transformation & Financial Flexibility team (to identify AI-driven cost-saving opportunities).
KEY RESPONSIBILITIES
Reference Architecture & Enterprise AI Engineering
- Own and publish the reference architecture for Anaplan's internal AI — covering LLMs, agentic AI frameworks, Gemini Enterprise integrations, and data pipelines.
- Architect end-to-end internal enterprise AI solutions designed for the scale, security, and reliability requirements of a global workforce.
- Set and enforce AI engineering standards, coding practices, code review processes, and technical guardrails across all internal AI projects.
- Lead hands-on technical design reviews and guide implementation decisions from intake through production deployment.
- Evaluate, select, and onboard new enterprise AI platforms and tools — providing technical recommendations grounded in internal workforce needs.
- Design the LLM abstraction layer and multi-model strategy to optimize cost, performance, and flexibility.
- Own technical debt management, system observability, and scalability planning for Anaplan's internal AI systems.
AI Platform Governance & Enablement
- Define and maintain technical evaluation criteria for the AI intake process — assessing feasibility, build complexity, security risk, and integration requirements for employee-facing tools.
- Ensure all internal AI initiatives pass engineering, security, compliance, and responsible AI review before development begins.
- Maintain enterprise AI technical policies, engineering standards, and responsible AI guardrails in partnership with Security and Compliance.
- Translate approved internal use cases into clear technical specifications and hand off to engineering teams with full architectural context.
- Define enterprise AI data layer and integration architecture across core systems (Salesforce, ServiceNow, Gainsight, Workday).
- Integrate with ServiceNow AI Control Tower to track all AI use cases, agents, and realized business value.
- Implement human-in-the-loop, explainability, and auditability frameworks for all decision-impacting AI systems.
- Partner with Finance to define and measure AI-driven ROI, ensuring alignment with enterprise value targets.
- Establish full lifecycle management for AI agents, including monitoring, feedback loops, and continuous improvement.
Technical Team Leadership
- Provide technical direction, coaching, and mentorship to engineers across the AI Governance & Enablement and AI Operations & Insights teams.
- Serve as the primary technical escalation point for complex internal AI delivery challenges and architecture decisions.
- Partner with Technical/Engineering teams (dotted-line) on agent architecture, build quality, and delivery timelines.
- Help define the technical bar for AI team hiring and contribute to onboarding and skills development programs.
- Foster a culture of engineering rigor, experimentation, and continuous improvement across the internal AI function.
AI Operations & Workforce Adoption
- Oversee the technical deployment and operationalization of AI agents and solutions, ensuring production readiness and stability for Anaplan employees.
- Drive Gemini Enterprise adoption and lead AI Friday sessions with genuine technical depth.
- Build and maintain engineering dashboards tracking internal AI system performance, adoption rates, and ROI metrics.
- Translate engineering decisions into executive-ready business value narratives for the Director, CIO, and Finance audiences.
Innovation, R&D & Emerging Technology
- Research and prototype emerging AI/ML techniques, large language models, agent frameworks, and enterprise tooling to identify internal productivity and cost-saving opportunities.
- Design and lead proof-of-concept pilots that validate novel internal use cases before committing to full engineering investment.
- Build and maintain the AI innovation pipeline — a living backlog of high-potential experiments.
- Contribute the technical perspective on where internal AI capabilities should be invested over the next 2–3 years, collaborating with the Director on the roadmap.
Cross-Functional Technical Partnership
- Work hand in hand with the Transformation & Financial Flexibility team to identify and technically validate AI-driven cost-saving opportunities in Anaplan's internal operations.
- Act as technical advisor and AI subject matter expert to business units identifying internal AI use cases.
- Support the 3-in-a-box COE co-leadership (IT, Finance, GTM) with technical analysis, architecture reviews, and feasibility assessments.
- Build trusted technical relationships across Engineering, Security, Compliance, Legal, and HR.
REQUIRED QUALIFICATIONS
- 7+ years of software or AI/ML engineering experience, with at least 3 years in a technical lead, staff engineer, or principal-level role — ideally with exposure to enterprise IT or internal tooling environments.
- Deep hands-on expertise across the AI/ML stack: LLMs, retrieval-augmented generation (RAG), agent frameworks, or MLOps pipelines — with experience in enterprise or workforce deployment contexts.
- Proven experience architecting and deploying enterprise-scale internal AI systems from design through production, including reliability, observability, and performance engineering.
- Proficiency in Python and enterprise cloud AI platforms (GCP Vertex AI, Azure AI, or AWS SageMaker) and AI orchestration tooling.
- Hands-on experience with Google Workspace AI and Gemini Enterprise, or equivalent enterprise AI platforms (e.g., Microsoft Copilot, OpenAI Enterprise).
- Demonstrated ability to provide technical leadership, mentorship, and architectural guidance to engineering teams without formal management authority.
- Ability to manage competing priorities, dependencies, and delivery timelines across multiple workstreams.
- Strong business acumen and communication skills — able to translate complex enterprise AI/ML concepts into business value narratives for C-level audiences.
- Experience in enterprise SaaS environments with complex stakeholder landscapes, security requirements, and compliance obligations.
PREFERRED QUALIFICATIONS
- Experience with AI governance frameworks, responsible AI principles, or enterprise AI policy and risk management for internal deployments.
- Familiarity with ServiceNow or similar ITSM platforms and integration patterns.
- Background in enterprise change management, internal AI enablement, or large-scale digital transformation programs.
- Experience working with cross-functional finance or business transformation teams on AI-driven cost optimization.
- Prior experience in an internal IT or enterprise technology function at a high-growth SaaS company.
- Enterprise technology function at a high-growth SaaS company.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to AnaplanAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
We are seeking a proactive and experienced Workday HCM Business Analyst to join our dynamic team. This role is crucial for supporting our ongoing HCM initiatives and enhancements. The role requires 5 – 7 years of hand-on experience supporting Workday HCM. As a self-starter, you will be responsible for both the daily support and the strategic improvement of our Workday platform, acting as a key liaison between business stakeholders and technical teams to drive successful outcomes.
Your Impact
As a Workday HCM Business Analyst, you will play a pivotal role in shaping and optimizing our HR systems and processes. Your work will directly contribute to the successful delivery of HCM initiatives, improve user experience, and ensure our Workday platform evolves to meet business needs. You will have the opportunity to make a significant impact by transforming business requirements into effective system solutions.
Key Responsibilities
- Configure, maintain, and optimize Workday modules, including Core HCM, Benefits, Compensation, Learning, Time Tracking, and Absence Management.
- Support and maintain compliance activities by ensuring HR data, system configurations, and business processes align with internal controls and regulatory requirements.
- Partner with HR stakeholders’ team to provide data and requirements for Workday reports, dashboards, and analytics, while improving data integrity and governance.
- Configure, test, and deploy Workday solutions, ensuring they meet business needs.
- Proactively engage with the Workday community and other resources to research and diagnose issues, identify resolutions, and recommend best practices.
- Manage and support Workday release cycles, including analyzing new features and assessing their impact and potential benefits.
- Administer and maintain Workday security, including security group updates, access controls for various employee populations, and user notification configurations.
- Develop and maintain system documentation, user guides, and training materials.
Your Qualifications
- 5-7 years of experience as a Workday HCM Business Analyst or in a similar role.
- Strong understanding and hands-on experience with Workday Core HCM, with specific expertise in Time Tracking, Absence, and Leave.
- Proven ability to act as a self-starter, working independently to manage tasks and projects from conception to completion.
- Experience in a support team environment, with the ability to handle escalations effectively.
- Proven ability to manage complex issues independently while collaborating effectively across teams.
- Strong experience in reporting, troubleshooting, and supporting production operations in Workday.
- Excellent attention to detail and ability to perform accurate validation under tight deadlines
Desired Skills and Attributes
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- A collaborative team player with a passion for learning and continuous improvement.
- Workday certification is a plus.
- Experience using Peakon, Greenhouse, ServiceNow.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Ready to apply?
Apply to Anaplan