AfterShip
AfterShip empowers e-commerce businesses to grow and bring the best shopping experiences to their customers. The platform offers a suite of automation tools to help businesses with sales, marketing, order management, and shipment tracking. The platform connects the global infrastructure of e-commerce and makes buying and selling accessible to everyone, everywhere.
AfterShip is trusted by more than 100,000 businesses around the world, including leading e-commerce platforms like Amazon, eBay, Wish, and Etsy, as well as established brands like Microsoft, Dell, HP, and many more.
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About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
As we evolve our go-to-market strategy to focus on our Ideal Customer Profile (ICP), the Solutions Engineering role has shifted from a passive support function to a central driver of revenue. This role sits at the intersection of Sales, Product, and Customer Success, acting as the bridge between technical capability and business value.
Reporting to the Manager of Solutions Engineering and partnering closely with Account Executives (AEs), you will be responsible for owning the "technical win." This is a commercially-minded, high-urgency position for someone who wants to actively influence deal outcomes and shape how our product is presented to the market.
This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones.
What You’ll Do:
- Help win deals: Improve deal quality, reduce friction, and increase close rates through strong technical and commercial execution
- Run discovery & shape solutions: Uncover real business problems and translate them into tailored solutions and demo narratives
- Deliver high-impact demos: Run structured, outcome-driven demos that clearly communicate business value (not feature walkthroughs)
- Handle technical objections: Confidently address integration, scalability, and implementation questions in live deals
- Stay hands-on with the product: Use and test the product regularly to strengthen demos and technical credibility
- Partner cross-functionally: Work with Product and PMM to align on releases and share structured field feedback
- Improve how we sell: Proactively identify gaps in demos, messaging, and sales execution and drive improvements
Who We're Looking For:
- 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS
- Strong technical foundation (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products
- Commercially minded: you care about winning deals and connecting technical work to revenue impact
- Strong demo storyteller who can simplify complexity into clear customer value
- Confident in discovery and technical objection handling across Mid-Market and Enterprise deals
- Highly hands-on with the product and comfortable leading live conversations independently
- Clear, structured communicator who builds trust quickly with both technical and non-technical audiences
- Fast, proactive operator with strong ownership and follow-through
- Collaborative partner to Sales, Product, and PMM who brings insights from the field
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: USD $156,000 OTE - $175,000 OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
As we evolve our go-to-market strategy to focus on our Ideal Customer Profile (ICP), the Solutions Engineering role has shifted from a passive support function to a central driver of revenue. This role sits at the intersection of Sales, Product, and Customer Success, acting as the bridge between technical capability and business value.
Reporting to the Manager of Solutions Engineering and partnering closely with Account Executives (AEs), you will be responsible for owning the "technical win." This is a commercially-minded, high-urgency position for someone who wants to actively influence deal outcomes and shape how our product is presented to the market.
This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will be expected to align with North American business hours to support Mid-Market and Enterprise deals across these time zones.
What You’ll Do:
- Help win deals: Improve deal quality, reduce friction, and increase close rates through strong technical and commercial execution
- Run discovery & shape solutions: Uncover real business problems and translate them into tailored solutions and demo narratives
- Deliver high-impact demos: Run structured, outcome-driven demos that clearly communicate business value (not feature walkthroughs)
- Handle technical objections: Confidently address integration, scalability, and implementation questions in live deals
- Stay hands-on with the product: Use and test the product regularly to strengthen demos and technical credibility
- Partner cross-functionally: Work with Product and PMM to align on releases and share structured field feedback
- Improve how we sell: Proactively identify gaps in demos, messaging, and sales execution and drive improvements
Who We're Looking For:
- 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B SaaS
- Strong technical foundation (APIs, integrations, SaaS workflows) with the ability to ramp quickly into complex products
- Commercially minded: you care about winning deals and connecting technical work to revenue impact
- Strong demo storyteller who can simplify complexity into clear customer value
- Confident in discovery and technical objection handling across Mid-Market and Enterprise deals
- Highly hands-on with the product and comfortable leading live conversations independently
- Clear, structured communicator who builds trust quickly with both technical and non-technical audiences
- Fast, proactive operator with strong ownership and follow-through
- Collaborative partner to Sales, Product, and PMM who brings insights from the field
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: CAD $156,000 OTE - $175,000 OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
We are evolving how we sell. As we sharpen our ICP and move upmarket, Sales Engineering is no longer just a post-discovery support function; it is a critical driver of deal quality, demo experience, and ultimately, revenue.
Your mission is to build and lead a high-performing Sales Engineering team that actively helps win deals. You will operate as a hands-on player-coach, stepping directly into strategic opportunities to elevate demos, shape deal strategy, and improve close rates. At the same time, you will scale the function, raising the bar on performance, building repeatable processes, and strengthening how we partner with Sales, Product, and Product Marketing.
This role sits at the center of Sales, Product, and Customer Success, with direct impact on how we position value to Mid-Market and Enterprise customers. You will report into Sales leadership and collaborate closely with AEs, PMM, and Product teams. This is a highly collaborative role that requires strong presence during core working hours. Strong preference for candidates based in Toronto or Utah.
What You’ll Do:
- Increase win rates: Improve demos, objection handling, and value positioning to drive stronger deal outcomes
- Be a player-coach: Step into high-impact deals, run demos, and coach AEs/SEs in real time
- Elevate demo quality: Build repeatable, compelling, and use-case-driven demo frameworks tied to business value
- Raise team performance: Coach the team on discovery, storytelling, and technical depth while setting a high bar for execution
- Build and scale the team: Hire and develop strong SEs to support Mid-Market and Enterprise growth
- Improve sales execution: Identify friction in the sales cycle and implement scalable process improvements
- Stay close to product: Maintain deep product fluency and translate features into clear customer value
- Influence roadmap: Bring structured field insights to Product and PMM to improve positioning and UX
Who We're Looking For:
- Experienced SE leader: 3+ years in Sales Engineering / Solutions Engineering, with 1+ years of management experience in a B2B SaaS environment
- Player-coach operator: Hands-on in deals with a proven track record of improving win rates, elevating demo quality, and driving revenue impact across Mid-Market and Enterprise segments
- Strategic builder: Able to lead the strategy, planning, and execution of the Sales Engineering function while building scalable processes and raising the performance bar
- High standards: Sets and enforces a high bar for demo quality, discovery, and technical storytelling across the team
- Technical + commercial translator: Strong ability to turn technical complexity into clear, compelling, customer-facing narratives that drive business value
- Team leader: Credible, respected leader who can coach, develop, and inspire a high-performing team
- AI-forward mindset: Actively leverages AI to improve workflows, demos, and team productivity; brings a strong point of view on how AI can enhance Sales Engineering
- Builder mentality: Naturally curious and experimental; someone who builds, tests, and iterates
- High energy & communication: Brings urgency, strong presence, and clear communication in both customer-facing and internal settings
- Highly collaborative: Works effectively cross-functionally with Sales, Product, and Marketing, and thrives in a fast-paced, evolving environment
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: USD $200,000+ OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
We are evolving how we sell. As we sharpen our ICP and move upmarket, Sales Engineering is no longer just a post-discovery support function; it is a critical driver of deal quality, demo experience, and ultimately, revenue.
Your mission is to build and lead a high-performing Sales Engineering team that actively helps win deals. You will operate as a hands-on player-coach, stepping directly into strategic opportunities to elevate demos, shape deal strategy, and improve close rates. At the same time, you will scale the function, raising the bar on performance, building repeatable processes, and strengthening how we partner with Sales, Product, and Product Marketing.
This role sits at the center of Sales, Product, and Customer Success, with direct impact on how we position value to Mid-Market and Enterprise customers. You will report into Sales leadership and collaborate closely with AEs, PMM, and Product teams. This is a highly collaborative role that requires strong presence during core working hours. Strong preference for candidates based in Toronto or Utah.
What You’ll Do:
- Increase win rates: Improve demos, objection handling, and value positioning to drive stronger deal outcomes
- Be a player-coach: Step into high-impact deals, run demos, and coach AEs/SEs in real time
- Elevate demo quality: Build repeatable, compelling, and use-case-driven demo frameworks tied to business value
- Raise team performance: Coach the team on discovery, storytelling, and technical depth while setting a high bar for execution
- Build and scale the team: Hire and develop strong SEs to support Mid-Market and Enterprise growth
- Improve sales execution: Identify friction in the sales cycle and implement scalable process improvements
- Stay close to product: Maintain deep product fluency and translate features into clear customer value
- Influence roadmap: Bring structured field insights to Product and PMM to improve positioning and UX
Who We're Looking For:
- Experienced SE leader: 3+ years in Sales Engineering / Solutions Engineering, with 1+ years of management experience in a B2B SaaS environment
- Player-coach operator: Hands-on in deals with a proven track record of improving win rates, elevating demo quality, and driving revenue impact across Mid-Market and Enterprise segments
- Strategic builder: Able to lead the strategy, planning, and execution of the Sales Engineering function while building scalable processes and raising the performance bar
- High standards: Sets and enforces a high bar for demo quality, discovery, and technical storytelling across the team
- Technical + commercial translator: Strong ability to turn technical complexity into clear, compelling, customer-facing narratives that drive business value
- Team leader: Credible, respected leader who can coach, develop, and inspire a high-performing team
- AI-forward mindset: Actively leverages AI to improve workflows, demos, and team productivity; brings a strong point of view on how AI can enhance Sales Engineering
- Builder mentality: Naturally curious and experimental; someone who builds, tests, and iterates
- High energy & communication: Brings urgency, strong presence, and clear communication in both customer-facing and internal settings
- Highly collaborative: Works effectively cross-functionally with Sales, Product, and Marketing, and thrives in a fast-paced, evolving environment
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role: CAD $200,000+ OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
As a Sales Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit.
You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers.
This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance.
What You’ll Do:
- Technical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach
- Understand business goals, technical architecture, and operational constraints
- Translate requirements into scalable solution designs
- Partner with Account Executives to qualify opportunities and drive technical wins
- Design and deliver tailored demos, solution walkthroughs, and POCs
- Assess technical fit, risks, and implementation readiness
- Work directly with APIs, integrations, and data flows to validate real-world use cases
- Troubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop)
- Develop creative workarounds and scalable solutions in ambiguous scenarios
- Define solution architecture, workflows, and success criteria pre-onboarding
- Partner with Customer Success to ensure smooth transition and implementation clarity
- Contribute to SOWs and implementation planning where needed
- Act as the voice of the customer to Product and Engineering
Who We're Looking For:
- 4+ years of experience in Sales Engineering, Solutions Architecture, or Technical Consulting within B2B SaaS
- Proven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customers
- Strong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use cases
- Experience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems)
- Familiarity with modern SaaS architectures and event-driven workflows
- Ability to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholders
- Builder & Omnichannel Mindset
- Hands-on experience building, testing, and troubleshooting solutions in complex, cross-system environments
- Highly resourceful, adaptable, and solutions-oriented; thrives in ambiguity and fast-changing environments
- Comfortable working across multiple channels, systems, and data sources to deliver end-to-end solutions
- Collaboration & GTM
- Experience partnering with Sales, Customer Success, and Product to support deal cycles and implementations
- Ability to manage multiple customer engagements and operate effectively in a global, distributed team
- Experience with eCommerce, logistics, or marketplace ecosystems (Shopify, Amazon, TikTok Shop)
- Exposure to backend/frontend technologies (e.g., Node.js, Java, React) and ability to collaborate with engineering
- Familiarity with security, privacy, or data compliance (e.g., GDPR)
- Mandarin proficiency strongly preferred
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
Salary range for this role: USD $130,000 - $175,000 OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip
About Us
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
As a Sales Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit.
You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers.
This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance.
What You’ll Do:
- Technical Discovery & Solutioning Engage prospects in a consultative, discovery-led approach
- Understand business goals, technical architecture, and operational constraints
- Translate requirements into scalable solution designs
- Partner with Account Executives to qualify opportunities and drive technical wins
- Design and deliver tailored demos, solution walkthroughs, and POCs
- Assess technical fit, risks, and implementation readiness
- Work directly with APIs, integrations, and data flows to validate real-world use cases
- Troubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop)
- Develop creative workarounds and scalable solutions in ambiguous scenarios
- Define solution architecture, workflows, and success criteria pre-onboarding
- Partner with Customer Success to ensure smooth transition and implementation clarity
- Contribute to SOWs and implementation planning where needed
- Act as the voice of the customer to Product and Engineering
Who We're Looking For:
- 4+ years of experience in Sales Engineering, Solutions Architecture, or Technical Consulting within B2B SaaS
- Proven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customers
- Strong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use cases
- Experience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems)
- Familiarity with modern SaaS architectures and event-driven workflows
- Ability to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholders
- Builder & Omnichannel Mindset
- Hands-on experience building, testing, and troubleshooting solutions in complex, cross-system environments
- Highly resourceful, adaptable, and solutions-oriented; thrives in ambiguity and fast-changing environments
- Comfortable working across multiple channels, systems, and data sources to deliver end-to-end solutions
- Collaboration & GTM
- Experience partnering with Sales, Customer Success, and Product to support deal cycles and implementations
- Ability to manage multiple customer engagements and operate effectively in a global, distributed team
- Experience with eCommerce, logistics, or marketplace ecosystems (Shopify, Amazon, TikTok Shop)
- Exposure to backend/frontend technologies (e.g., Node.js, Java, React) and ability to collaborate with engineering
- Familiarity with security, privacy, or data compliance (e.g., GDPR)
- Mandarin proficiency strongly preferred
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Perks:
- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
Salary range for this role: CAD $130,000 - $175,000 OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
This job vacancy is a backfill position.
Ready to apply?
Apply to AfterShip