Please note: This is a remote role; however, candidates must currently reside in the United States and be legally authorized to work in the U.S. at the time of application.

ABOUT THE ROLE

SPECIFIC RESPONSIBILITIES 

• Serve as the primary escalation point for unresolved cases from the Frontline team.
• Reproduce complex issues within sandbox or test environments to determine root cause.
• Conduct detailed log analysis, API tracing, and SQL-level data validation.
• Identify software defects and collaborate directly with Product Management & Engineering on debugging, verification, and fix validation.
• Partner with CloudOps to diagnose infrastructure, performance, or integration issues.
• Provide mentorship and technical guidance to Frontline Engineers.
• Contribute to internal documentation, technical training, and troubleshooting guides.
• Participate in post-mortems and defect triage meetings.
• Track recurring patterns and escalate systemic product or process issues.

REQUIRED QUALIFICATIONS

• 4–7 years of SaaS product support or software engineering experience.
• Advanced SQL and relational database knowledge.
• Strong understanding of web application architecture, REST APIs, and integrations.
• Hands-on experience with debugging tools (Postman, Fiddler, Wireshark, etc.).
• Root cause analysis and problem-solving skills.
• Experience with at least one programming or scripting language (JavaScript, Python, or C#).
• Excellent written and verbal communication.
• Ability to manage multiple complex cases independently.

DESIRED QUALIFICATIONS

• Experience with Accela Civic Platform, Citizen Access, or Accela Mobile.
• Knowledge of Azure or AWS architecture and monitoring tools.
• Experience in enterprise SaaS support or GovTech environments.
• Familiarity with CI/CD pipelines and version control.
• Bachelor’s degree in Computer Science or equivalent experience.

 CORE COMPETENCIES

• Technical Mastery: Expert-level troubleshooting across APIs, databases, and integrations.
• Analytical Thinking: Reproduces and isolates complex issues methodically.
• Collaboration: Communicates effectively across teams and departments.
• Mentorship: Coaches peers and contributes to shared learning.
• Customer Advocacy: Ensures accurate, sustainable resolutions for customers.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $75,000 - $80,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI

ABOUT THE ROLE

Accela is seeking a Consultant to join our Managed Application Services (MAS) team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting.

This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments.

SPECIFIC RESPONSIBILITIES

System Administration Activities
• Manage ticket intake and triage from customer contacts
• Monitor and oversee MAS support tickets, including routing and escalation
• Create, disable, or modify Accela platform user accounts and permissions
• Support service pack and release testing
• Provide proactive guidance on client-led testing for major releases
• Escalate advanced troubleshooting items when needed
System Enhancement Development Activities
• Build and modify workflows, business rules, and automations
• Develop and adjust fee calculations
• Configure and resolve urgent system issues
• Create and update reports (SSRS, Crystal Reports)
• Implement advanced scripting and automation for existing configurations

REQUIRED QUALIFICATIONS

• Strong communication skills with the ability to present technical concepts clearly
  • High aptitude for complex problem analysis and resolution
  • Strong organizational and time management skills; detail-oriented and self-driven
  • Experience implementing and supporting the Accela Civic Platform
  • Background in IT business analysis, design, development, testing, documentation, and system administration
  • Experience supporting highly technical and complex enterprise information systems

Desired Qualifications

• Bachelor’s Degree in Computer Science or related field
  • Accela Bronze Certified Implementation Professional
  • Certified Scrum Developer or equivalent Agile experience
  • Certified JavaScript Developer
  • Proficiency with reporting tools (SSRS, Crystal Reports)
  • Experience with Accela Citizen Access, Accela IVR, and Accela GIS
  • Experience with T-SQL, PL/SQL
  • Experience with Accela data migration tools

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $95,000 - $110,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE

Accela is seeking a Sr. Consultant to join our Professional Services team. The Sr. Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery. 

SPECIFIC RESPONSIBILITIES

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
• Develop current-state and future-state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision-support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

REQUIRED QUALIFICATIONS

• Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
• Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
• Hands-on experience configuring enterprise software solutions based on discovery requirements.
• Demonstrated ability to coordinate effectively with cross-functional technical teams.
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
• Ability to think conceptually while maintaining attention to detail in configuration and documentation.
• Proven problem-solving skills with the ability to recommend practical, best-practice solutions.
• Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
• Experience working within defined project scope and supporting change control discussions.
• Comfort operating in fast-paced, multi-stakeholder delivery environments.

Desired Qualifications

• Previous professional services or consulting experience (Big 5 consulting a plus).
• Government or public-sector domain expertise.
• Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices.
• Experience documenting and communicating cross-functional workflows to support technical design and integration planning.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $110,000 - $120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. 
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE

The Renewal Account Manager will manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes. This role establishes strong customer relationships, drives customer satisfaction, and documents and closes annual renewals. The Renewal Account Manager is responsible for maintaining accurate renewal data, proactively identifying renewal risk, and contributing to reliable revenue forecasting. The role also leverages AI-enabled tools to improve communication quality, prioritization, and renewal execution.

Initial 2-month contract with potential to convert to full-time based on business needs and performance.

SPECIFIC RESPONSIBILITIES

• Engage with customers and partners to renew subscription and support revenues
• Lead renewal contract negotiations and achieve on-time contract booking
• Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements.
• Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ
• Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines
• Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately
• Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes
• Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders
• Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
• Meet or exceed renewal quotas

REQUIRED QUALIFICATIONS

• 2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes
• Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization
• Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data.
• Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders
• Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively
• Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure
• Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results
• Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $25-30 an hour (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE

The Business Development Representative will be actively involved in outreach to target accounts, inbound leads, and marketing qualified leads with the goal of gathering Sales intelligence and handling early-stage opportunities. The ideal candidate will have strong communication skills, a proactive attitude, and a desire to learn and develop their Sales expertise.

This role will be located in the Kansas City Metro area.

SPECIFIC RESPONDSIBILITIES 

• Identify and qualify new business opportunities through outbound and inbound prospecting.
• Meet or exceed monthly and quarterly targets for lead generation and appointment setting.
• Conduct Sales development best practices with email, phone, and social drips using sales automation software to build cadences to connect with new prospects.
• Qualify the prospect and set appointments for the team to conduct Discovery calls.
• Outreach to target prospects in support of Sales and Marketing campaign initiatives.
• Secure key customer information to identify qualified “Sales ready” leads and prospective customers to be nurtured for future opportunities.
• Collaborate with the Sales team to develop and implement effective strategies for lead generation.
• Research to find new contacts in customer and prospect accounts and add to SalesForce.
• Conduct research to understand potential clients' needs and pain points.
• Schedule meetings and appointments for Field Sales to further the Sales process.
• Maintain accurate and up-to-date records in the CRM system.
• Assist in the preparation of Sales materials and presentations.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Strong communication and interpersonal skills and ability to achieve and set goals and deadlines.
• Ability to work independently and as part of a team.
• Proactive and self-motivated with a strong desire to learn.
• Basic understanding of Sales principles and customer service practices.
• Ability to travel 10-15%.

DESIRED QUALIFICATIONS

• Familiarity with CRM software.
• Familiarity with Outreach, LinkedIn, Demand Base and Marketo.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $50,000 - $65,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. 
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE

Accela is seeking a Sr. Consultant to join our Professional Services team. The Sr. Consultant plays a critical, customer-facing role that blends strong business analysis and requirements facilitation with hands-on configuration and cross-functional coordination. This role partners closely with customer stakeholders to understand business objectives and desired outcomes, then translates those needs into requirements, configuration decisions, and implementation artifacts that guide successful delivery.

SPECIFIC RESPONSIBILITIES 

• Lead structured requirements elicitation activities including workshops, interviews, and working sessions with customer stakeholders.
• Facilitate discussions to uncover business goals, pain points, constraints, and success criteria, ensuring alignment across diverse stakeholder groups.
• Document and validate functional and non-functional requirements, business rules, assumptions, and dependencies.
• Translate business requirements into implementation-ready artifacts such as process flows, requirements and user stories.
• Develop current‑state and future‑state business process flows to identify inefficiencies, gaps, and improvement opportunities.
• Use business process flows as facilitation and decision‑support artifacts to align stakeholders and guide solution design and implementation.
• Perform system configuration aligned to approved requirements and Accela best practices.
• Partner with technical, data, and integration teams to define, clarify, and coordinate technical requirements and dependencies.
• Act as a bridge between business stakeholders and technical teams, ensuring intent, constraints, and impacts are clearly understood.
• Guide customers toward standard solutions and best practices while balancing business needs, scope, and technical considerations.
• Collaborate with Project Managers to manage scope, identify risks early, and support informed decision-making.
• Support testing and validation activities including UAT planning, defect triage, and resolution coordination.
• Contribute to go-live readiness activities by validating configuration completeness, business process alignment, and operational readiness.

REQUIRED QUALIFICATIONS

• Strong background in business analysis, requirements elicitation, and stakeholder facilitation within complex implementation projects.
• Experience developing and using business process flows (e.g., current-state and future-state) to facilitate stakeholder alignment and support solution design.
• Hands-on experience configuring enterprise software solutions based on discovery requirements.
• Demonstrated ability to coordinate effectively with cross-functional technical teams.
• Experience documenting requirements using industry-standard techniques such as process modeling, use cases, or user stories.
• Ability to think conceptually while maintaining attention to detail in configuration and documentation.
• Proven problem-solving skills with the ability to recommend practical, best-practice solutions.
• Strong written and verbal communication skills, with the ability to influence and guide both business and technical stakeholders.
• Experience working within defined project scope and supporting change control discussions.
• Comfort operating in fast-paced, multi-stakeholder delivery environments.

DESIRED QUALIFICATIONS

• Previous professional services or consulting experience (Big 5 consulting a plus).
• Government or public-sector domain expertise.
• Mentoring or coaching experience to other consultants on facilitation techniques, documentation standards, and customer engagement practices.
• Experience documenting and communicating cross‑functional workflows to support technical design and integration planning.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $110,000-$120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

#LI-MS1

ABOUT THE ROLE

The Account Executive will be an integral member of a cross functional regional Sales team, working closely with the Account Directors within region and responsible for managing the entire Sales cycle, including prospecting, closing deals, and maintaining and expanding mid-sized opportunities.  The ideal candidate will demonstrate a strong sense of urgency and a proactive approach, consistently focusing on pipeline growth. They will be highly motivated to build and expand their book of business, ensuring sustained success and development within their designated market.

This specific Account Executive position will cover Northern California/Nevada.

SPECIFIC RESPONSIBILITIES 

• Manage the full Sales cycle, including prospecting, qualifying, negotiating, and closing deals for mid-size opportunities.
• Maintain and grow revenue from existing and prospect customers by selling and cross-selling our solutions into new departments.
• Develop, build, and maintain strong relationships with key decision makers in existing and prospect customer organizations.
• Work closely with Account Directors within region to develop and execute on sales strategies within territories.
• Identify customer and prospect needs and tailor solutions to meet those needs.
• Maintain accurate and up-to-date forecast opportunities and records in the CRM system.
• Lead and contribute to RFP responses.
• Collaborate with the Marketing and Product teams to ensure customer satisfaction.
• Meet annual Sales targets.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• 2-4 years of sales experience, preferably with enterprise software
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Strong sense of urgency, accountability, and time management skills.
• Proficiency with CRM software and Sales tools.
• Prior experience in correctly qualifying new opportunities and accurately forecasting.
• Ability to travel in excess of 50%

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $100,000 - $120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation

#LI-Remote

ABOUT THE ROLE

Accela is seeking a proactive and business-minded Legal Director to support our growing sales and services teams. Reporting to the Chief Legal Officer, this role will serve as a key legal advisor on commercial transactions and revenue-generating activities. The ideal candidate will bring deep experience in negotiating complex SaaS and services agreements, particularly in the public sector, and will thrive in a fast-paced, collaborative environment.

This is a hands-on role that requires strong business acumen, excellent judgment, and the ability to balance legal risk with business objectives. You’ll work closely with cross-functional teams including Sales, Services, Finance, and Operations to support deal flow and help scale legal processes as the company grows.

SPECIFIC RESPONSIBILITIES 

• Draft, review, and negotiate a wide range of commercial agreements, including SaaS, software licensing, professional services, and maintenance agreements.
• Partner with Sales and Services teams to drive deals to closure efficiently while maintaining compliance with legal and regulatory requirements.
• Provide strategic legal guidance on RFPs, government procurement processes, and contract structures.
• Collaborate with internal stakeholders to develop and implement scalable legal processes and templates that support revenue growth.
• Support cross-functional initiatives involving legal input, including compliance, sales operations, and risk management.
• Stay current on relevant laws, regulations, and industry trends affecting SaaS and public sector contracting.
• Identify and develop a secondary area of legal expertise (e.g., privacy, compliance, or employment law) to support broader legal team initiatives.

 REQUIRED QUALIFICATIONS

• Juris Doctor (JD) from an ABA-accredited U.S. law school.
• Active membership in a state bar, with eligibility for California Registered In-House Counsel if not CA-barred.
• 6+ years of legal experience, including at least 3 years in-house at a technology or SaaS company.
• Strong experience negotiating commercial contracts, particularly with government entities.
• Solid understanding of SaaS business models and software licensing.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Excellent communication and interpersonal skills with a collaborative, team-first mindset.

 PREFERRED QUALIFICATIONS 

• Familiarity with revenue recognition principles and their impact on contract terms.
• Experience supporting enterprise software sales and professional services engagements.
• Exposure to privacy, compliance, or government relations is a plus.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $200,000 - $250,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

 #LI-Remote

ABOUT THE ROLE

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts.

SPECIFIC RESPONSIBILITIES 

• Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
• Deliver live, virtual instructor-led training sessions for select product areas as needed.
• Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
• Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
• Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
• Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
• Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.

 REQUIRED QUALIFICATIONS

• BA/BS degree in Education, Instructional Design, Business Administration, or related field.
• 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
• 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
• Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
• Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
• Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
• Collaborative, innovative mindset with strong attention to user experience.
• Familiarity with government workflows is a plus.
• Availability to deliver live virtual sessions as needed; no regular travel required.

ABOUT ACCELA

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING

The annual base salary range for this full-time position is $65,000 - $75,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions.

Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

#LI-REMOTE