Role Purpose:

The Sr. Manager of Sales Tooling & AI is a strategic and technical leader responsible for architecting, optimizing, and scaling Groupon’s sales technology ecosystem, with primary ownership of Salesforce and Salesloft. This role sits at the intersection of Sales, Sales Operations, Engineering, and Analytics, ensuring our sellers are equipped with intuitive, automated, and AI-enabled tools that drive productivity and performance.

This leader will modernize and simplify a historically layered sales tech stack by establishing a clear point of view on systems architecture, automation strategy, and AI-forward solutioning. The mandate is not simply to administer tools, but to transform them into a competitive advantage by reducing friction, improving data integrity, and enabling intelligent workflows that drive measurable commercial outcomes.

The Sr. Manager will lead a high-performing team of Salesforce Administrators and Business Program Managers responsible for CRM governance, sales engagement optimization, automation, integrations, and continuous innovation across the sales technology landscape.

Key Responsibilities:

Sales Technology Strategy & Architecture

• Define and own the strategic roadmap for Salesforce, Salesloft, and the broader sales tech ecosystem.
• Establish scalable architecture standards, governance models, and integration frameworks.
• Partner with Sales Leadership and Sales Ops to translate business priorities into system capabilities and workflow design.
• Rationalize legacy tools and technical debt to simplify the seller experience.

Salesforce Ownership & Optimization

• Serve as the executive owner of Salesforce strategy, configuration, data model integrity, and user experience in conjunction with the Engineering department.
• Lead enhancements across pipeline management, forecasting, account hierarchy, territory alignment, and reporting.
• Drive automation of manual workflows and process improvements.
• Ensure data governance standards and scalable object architecture that supports evolving business models.

Salesloft & Sales Engagement Excellence

• Own the strategy, implementation, and optimization of Salesloft.
• Design structured cadence frameworks aligned to funnel strategy and segmentation.
• Improve seller adoption through workflow integration with Salesforce and enablement best practices.
• Leverage Salesloft analytics to continuously refine outreach effectiveness and pipeline generation.

Automation & AI Forward Solutioning

• Identify and implement automation opportunities that eliminate low-value administrative work for sellers.
• Partner with Data & Analytics to embed AI-driven insights into daily sales workflows (e.g., next-best-action, prioritization, lead scoring).
• Evaluate and pilot emerging AI tools that improve seller productivity, forecasting accuracy, and engagement quality.
• Ensure AI initiatives are practical, measurable, and integrated into core operating processes.

Reporting, Insights & Performance Enablement

• Collaborate with Analytics to define the core sales data model and system-driven metrics.
• Enable real-time visibility into pipeline health, activity effectiveness, and productivity drivers.
• Ensure tools reinforce desired sales behaviors and align with incentive design and performance frameworks.

Change Management & Adoption

• Lead change management for new tools, automations, and system enhancements.
• Drive high adoption through structured communication, training, and feedback loops.
• Establish clear SLAs, intake processes, and prioritization frameworks for system requests.

Team Leadership & Cross-Functional Partnership

• Build and develop a high-performing Sales Tooling team, including Salesforce administrators, system analysts, and automation specialists.
• Act as a trusted partner to Sales Leadership, Marketing, Engineering, Finance, and Data teams.
• Balance speed and innovation with governance, compliance, and long-term scalability.

Qualifications:

• 8–12+ years of experience in Sales Operations, Revenue Operations, Sales Technology, Engineering, or related roles in mid-to-large enterprise environments.
• 5+ years of deep, hands-on Salesforce experience, including architecture, automation (Flows), integrations, and data governance. Salesforce Admin and/or Advanced Admin certification strongly preferred.
• Strong expertise in Salesloft (or comparable sales engagement platform) with demonstrated success driving adoption and measurable productivity gains.
• Proven experience designing and implementing automation strategies that improve sales efficiency.
• Exposure to AI-enabled sales tools, predictive modeling, or workflow intelligence solutions.
• Experience leading and developing technical or systems-focused teams.
• Strong stakeholder management skills in matrixed, cross-functional environments.
• Highly analytical, systems-oriented thinker with the ability to connect tooling decisions to commercial outcomes.

We Are Looking For:

• Systems Architect: Thinks in terms of scalable design, clean data models, and long-term sustainability.
• Product Mindset Operator: Treats Salesforce and Salesloft as evolving products, not static tools.
• Automation Champion: Obsessed with eliminating manual effort and increasing seller focus on revenue-generating activity.
• AI Pragmatist: Excited about AI innovation but disciplined in applying it where it drives measurable impact.
• Adoption Driver: Understands that a tool only matters if sellers use it effectively and consistently.

How We Measure Your Success:

First 2-3 Months

• Clear, documented sales tooling roadmap aligned to commercial priorities.
• Improved Salesforce data hygiene and workflow efficiency.
• Increased Salesloft adoption and measurable improvements in activity-to-pipeline conversion.
• Reduction in manual seller administrative time through automation initiatives.

3–6 Months

• Embedded AI-driven workflows that improve prioritization, forecasting accuracy, and outreach effectiveness.
• Streamlined tech stack with reduced redundancy and improved integration stability.
• Measurable gains in seller productivity and pipeline velocity attributable to tooling enhancements.

Longer Term

• A sales technology ecosystem that is intuitive, scalable, and AI-enabled.
• Sellers spending more time selling and less time navigating systems.
• Sales Tooling recognized as a strategic lever for revenue growth and operational excellence.

Why You'll Love Working Here:

• High-impact role with visibility to senior leadership – Help shape the systems that power Groupon’s global sales organization.
• Opportunity to influence the future of a global public company – Play a key role in modernizing the technology and workflows that drive our commercial growth.
• Entrepreneurial environment where your contributions matter – Move quickly, simplify complexity, and see your work translate into real business impact.
• A culture that values curiosity, ownership, and results – We empower people who take initiative, challenge the status quo, and deliver outcomes.

The Details:

• Location: Downtown Chicago (hybrid, 3 days a week in-office)
  • Alternate location: Open to candidates living in València, Spain
• Salary Range for Chicago: $120,000 – $150,000, plus eligibility to participate in a performance-based bonus program.
  • Estimated Total OTE: $150,000 – $187,500+
• Benefits: Medical, dental, vision, EAP, 401(k) match, ESPP, life and disability insurance, FSAs, flexible PTO, and more.

We are looking for a Head of Local CRM to lead and scale localized CRM strategies across multiple international markets. This role focuses on adapting CRM communication, campaigns, bonuses, and engagement mechanics to local player behavior, cultural specifics, and regional business goals.

You will work closely with Local Marketing, Product, BI, VIP, and Country teams to build highly personalized player journeys and improve retention, engagement, and long-term customer value across different GEOs.

📍 Location: Valencia, Spain. Relocation is fully supported. 

Responsibilities:

• Define and execute localized CRM strategies across multiple markets and regions
• Own the full player lifecycle, including onboarding, retention, reactivation, and churn prevention
• Develop market-specific CRM campaigns tailored to local audience behavior and preferences
• Create personalized communication strategies across Email, SMS, Push, In-App, and onsite channels
• Build segmentation strategies based on player behavior, activity, engagement, and value
• Collaborate with Country Managers and Local Marketing teams on regional CRM priorities and promotions
• Analyze CRM performance using KPIs such as retention, LTV, ARPU, conversion, and churn
• Drive A/B testing and optimization of campaigns, offers, and communication flows
• Ensure CRM content, promotions, and bonuses are fully localized for each market
• Work closely with Product, VIP, BI, and Content teams to improve engagement and loyalty
• Lead and mentor a CRM team across multiple GEOs
• Monitor competitor activity, local trends, and regional player preferences

Requirements:

• 6+ years of CRM experience within iGaming
• 3+ years of experience in a Lead position, or 1+ on a Head role within iGaming
• Strong understanding of localized CRM strategies and regional player behavior
• Experience working across multiple international markets and GEOs
• Deep understanding of CRM KPIs, retention, segmentation, and lifecycle management
• Strong analytical and data-driven mindset
• Experience managing CRM teams and cross-functional stakeholders
• Ability to work in a fast-paced, high-volume environment
• English level: Upper-Intermediate or higher

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Technical Evangelist, Product Marketing at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Technical Evangelist, Product Marketing at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our London office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

Location: Valencia, on-site

Responsibilities:

• Define and execute the global Sports CRM strategy across multiple markets
• Own the full sportsbook player lifecycle: onboarding, retention, reactivation, and churn prevention
• Build CRM campaigns around major sports events, tournaments, and betting behavior
• Develop segmentation strategies based on player value, betting activity, and engagement patterns
• Create personalized communication strategies across Email, SMS, Push, In-App, and onsite channels
• Analyze CRM performance using KPIs such as LTV, ARPU, retention, conversion, turnover, and churn
• Drive A/B testing and continuous optimization of campaigns, bonuses, and player journeys
• Develop sportsbook promotional mechanics, including free bets, odds boosts, missions, streaks, and leaderboards
• Collaborate with Product and Trading teams on sportsbook offers and engagement strategies
• Ensure CRM activity aligns with local regulations and responsible gaming requirements
• Lead and mentor a global CRM team
• Monitor competitor activity, CRM trends, and sportsbook engagement mechanics

Requirements:

• 6+ years of CRM experience within iGaming, including strong Sportsbook CRM exposure
• 3+ years of on a leadership role in iGaming CRM
• Strong understanding of sportsbook player behavior and betting mechanics
• Experience working across multiple GEOs and markets
• Deep understanding of CRM KPIs, segmentation, and retention strategies
• Strong analytical and data-driven mindset
• Experience managing cross-functional stakeholders and CRM teams
• Ability to work in a fast-paced, high-volume environment
• English level: Upper-Intermediate or higher

Nice to Have:

• Experience with real-time CRM triggers and automation
• Experience with gamification and loyalty systems
• Background in both Casino and Sports products
• Experience in regulated markets

⚡ We are looking for a highly experienced Engineering Manager to join our teams in Valencia. With over 10 years of experience, you will lead the backend technologies and direct the delivery of several products. This role is focused on high-level technical leadership, managing senior talent, and ensuring engineering excellence across scalable, high-load systems.

🎯 Your Mission: Lead and develop backend engineering teams while owning the delivery of several products and the technical direction of the platform. You will ensure consistent delivery, foster a strong engineering culture, and manage team leads to continuously improve architecture, processes, and performance.

✅ Responsibilities:
• Direct and own the delivery of several products.  
• Lead recruitment and onboarding processes, hiring and managing talent while supporting individual and team growth.
• Manage team leads and senior engineers through regular one-to-one sessions, feedback cycles, performance evaluations, and individual development plans.
• Lead or co-lead agile processes and Scrum or Kanban ceremonies, ensuring adherence to agile principles and best practices.
• Lead platform and product development without frequent involvement in writing or reviewing code.
• Improve platform and product quality by identifying technical debt, recurring issues, and architectural or process gaps.
• Manage team resources, balancing workloads, rotating people when necessary, and ensuring sustainable delivery.
• Drive the adoption of modern technologies and innovations to continuously evolve the company’s engineering capabilities.
• Define, improve, and enforce engineering standards and guidelines, ensuring domain knowledge is properly documented.
• Contribute to and lead engineering initiatives beyond the scope of the direct team, positively impacting the wider engineering organization.

✅ Requirements:
• Bachelor’s, Master’s, or higher degree in Computer Engineering, Computer Science, Applied Mathematics, or a related field.
• 10+ years of professional backend development experience.
• 5+ years of experience managing engineers and team leads, or senior technical profiles.
• Experience with Kubernetes and containers, cloud-based development, infrastructure and system design, microservices, and distributed systems.
• Experience with building and maintaining high-load systems.
• Strong knowledge of SQL and NoSQL databases.
• Solid understanding of data structures, coding patterns, and algorithms.
• Experience with RESTful APIs, message brokers, third-party integrations, code and peer reviews, CI/CD, secure development practices, information security, and test-driven development.
• Experience working with agile methodologies, ideally Scrum.
• Experience with Node.js (nice to have).
• Strong analytical, leadership, communication, and feedback skills.
• Fluency in English.

✅ We offer excellent benefits, including but not limited to:

🧑🏻 💻 Learning and development opportunities and interesting, challenging tasks;

✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members);

📚 Opportunity to develop language skills, with partial compensation for the cost of language classes (for localization purposes);

🏥 Private medical coverage;

🏝 Time for proper rest, with paid vacation and sick leaves;

📈 Competitive remuneration level with annual review;

🤝 Teambuilding activities.

At Medier, CRM is the heart of the business. We are looking for a VP of Engagement, who will own the full customer lifecycle strategy. In this role you will be responsible for ensuring that our global user base returns, engages, and grows in value. You will lead a massive, fast-scaling organization (including 80+ upcoming hires) and partner deeply with our technical teams to evolve our internal CRM product.

Responsibilities

• Own the end-to-end retention, reactivation, and LTV strategy across multiple verticals (E-commerce, Fintech, Gaming, etc.)
• Lead and mentor a 150+ person organization. Build scalable hiring, onboarding, and management structures to support rapid growth
• Collaborate closely with the product and technical teams to align CRM strategy with platform architecture, automation logic, and AI integration
• Oversee high-volume campaign execution across global markets, ensuring quality, deliverability, and localized relevance
• Define and hit KPIs for churn reduction, ARPU, and engagement quality through advanced segmentation and personalization

Requirements

• 10+ years in CRM/Lifecycle leadership within fast-scaling tech environments (Fintech, E-commerce, Dating, or Gaming preferred)
• Experience  managing large teams (50–200+) and know how to build a culture of accountability without being authoritarian
• Understanding of CRM architecture and "system logic." You don't just send emails; you build automated ecosystems. Expertise in multi-channel user journeys (Email, Push, SMS, In-app)
• Being a stable, empathetic leader who leads by example. You value transparency and are focused on the collective success of the organization
• Proven track record of influencing CRM product development and data infrastructure
• Fluency in English; ability to navigate a diverse, global workforce

Benefits

• Learning and development opportunities and interesting challenging tasks
• Private medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity support
• Sport membership benefit
• Opportunity to develop language skills and partial compensation for the cost of English and Portuguese language classes (for localization purposes)
• Birthday celebration present
• Time for proper rest, with 24 non-business days per year and additional 6 paid sick days
• Competitive remuneration level with annual review
• Teambuilding activities

CRM Manager: Promotions & Gamification
Relocation to Spain | Full-time 
About the Role
We’re looking for a CRM Manager (Promotions & Gamification) to join the team at Medier and help execute high-impact promotional campaigns.
In this role, you’ll work closely with the Team Lead and cross-functional teams to deliver engaging campaigns and gamified experiences that drive player retention and activity.
This is a great opportunity for someone who wants to grow into a strategic CRM role while working on complex, large-scale campaigns.
What You’ll Do

• Execute CRM campaigns for seasonal promotions and events
• Support integration of gamification features into player journeys
• Coordinate with Product, Design, and other teams to launch campaigns
• Monitor campaign performance and suggest improvements
• Ensure timely and high-quality delivery of all CRM activities

What We’re Looking For

• Experience in CRM within iGaming or a similar industry
• Strong understanding of promotional campaigns and player engagement
• Ability to manage multiple tasks and deadlines
• Analytical mindset with attention to detail
• Good communication skills and ability to work in a team

Relocation Package (Spain)
We fully support your relocation:

• Flights covered
• Accommodation provided
• Visa support
• Work from Spain with an international team

CRM Team Lead: Promotions & Gamification
Relocation to Spain | Full-time | 
About the Role
At Medier, we’re building a next-generation player engagement ecosystem — and we’re looking for a CRM Team Lead (Promotions & Gamification) to drive it.
In this role, you’ll act as the strategic force behind how we engage, retain, and re-activate players. You won’t just run campaigns — you’ll design a cohesive system where promotions, gamification, and lifecycle CRM work together seamlessly.
You will be the key CRM stakeholder across departments, ensuring that every seasonal campaign and onsite feature contributes to long-term player loyalty and measurable business growth.
What You’ll Do
- Own CRM Strategy for Promotions
Lead the CRM side of large-scale seasonal campaigns (World Cup, Festive events, and more), aligning with Product, Design, and Sports/Casino teams.
- Build a Gamification Ecosystem
Integrate onsite tools such as tournaments, missions, progress bars, and reward shops into the full player lifecycle — from onboarding to reactivation.
- Define & Scale Processes
Establish clear workflows for how promotions are requested, developed, launched, and communicated to players.
- Optimize Engagement Mechanics
Analyze and improve onsite features (e.g. Boosts, Missions), driving higher opt-in, engagement, and completion rates.
- Lead & Mentor the Team
Manage and grow a team of CRM managers, ensuring high-quality execution of the promotional calendar and consistent campaign excellence.

What We’re Looking For

• Strong experience in iGaming CRM, with a focus on promotions and lifecycle marketing
• Proven leadership experience managing teams and cross-functional stakeholders
• Deep understanding of player psychology and gamification mechanics
• Ability to think strategically while driving hands-on execution
• Experience working with complex, multi-channel CRM systems

Relocation Package (Spain)
We make your move smooth and stress-free:

• Full coverage of relocation flights
• Comfortable accommodation provided upon arrival
• Full visa sponsorship and support
• Opportunity to live and work in Spain

We are looking for an experienced Local CRM Manager to take ownership of the Polish Market, driving player lifecycle strategy and CRM performance across multiple products.

Location: Valencia, on-site.

Key Responsibilities:

• Define and execute CRM strategy for the Polish market across all channels (Email, SMS, Push, In-app)
• Own the full customer lifecycle: onboarding, engagement, retention, reactivation, and churn prevention
• Plan, launch, and optimize CRM campaigns with a strong focus on segmentation, personalization, and ROI
• Analyze CRM performance (LTV, retention, conversion) and translate insights into actionable improvements
• Collaborate with Product, Analytics, Content, and Design teams to deliver data-driven campaigns
• Continuously test new mechanics, offers, and communication approaches tailored to the Polish audience
• Monitor competitors and market trends within the Polish iGaming landscape
• Ensure compliance with local regulations and responsible gaming practices

Requirements:

• 4+ years of CRM experience
• 2+ years of strong hands-on experience in iGaming with a clear focus on the Polish market (must-have)
• Proven track record of managing CRM campaigns end-to-end with measurable impact
• Experience with CRM tools (e.g. Braze, Optimove, Salesforce, or similar)
• Strong analytical mindset (segmentation, A/B testing, performance optimization)
• Upper-Intermediate English or higher
• Native Polish

We're on the hunt for a sharp, tech-savvy CRM Operations Manager who thrives at the intersection of data, automation, and customer experience. If you love the idea of running high-impact campaigns, diving into platforms, and optimizing every step of the customer journey, this is your stage.

In this role, you won’t just keep the machine running - you’ll help build a smarter, faster, more personalized CRM engine for global B2B and B2C brands. You’ll be a go-to player across cross-functional teams, powering segmented campaigns, fine-tuning bonus logic, and ensuring no customer touchpoint is left behind.

Location: Valencia, on-site

What You’ll Do:

• Execute and optimize lifecycle journeys, automated flows, and one-off campaigns across email, SMS, and push
• Monitor Kafka event data using Coralogix to identify and resolve data flow issues before they impact campaigns
• Build, refine, and maintain dynamic customer segments to supercharge personalization
• Collaborate with CRM, Product, and Data teams to ensure a seamless and scalable CRM infrastructure
• Own QA, platform testing, and campaign error monitoring to ensure flawless execution
• Support promotions and bonus setups, applying pre-defined rules (e.g., deposit value, expiry windows, wagering criteria)
• Perform regular campaign audits to ensure high deliverability, relevance, and performance
• Organize and maintain snippet/template libraries to enable quick scaling
• Troubleshoot journey hiccups or promo errors with support from senior team members
• Contribute to performance reporting, engagement insights, and testing results that guide strategy

What You Bring:

• 5+ years of experience as a CRM manager
• 2+ years of experience as a CRM Operations Manager in iGaming
• B2+ Level of English
• Familiarity with CRM platforms like Symplify, Optimove, Customer.io, or similar tools
• A foundational grasp of lifecycle marketing, customer segmentation, and personalization tactics
• Comfortable working with data tools and platforms - bonus if you’ve dabbled in Power BI, Postman, or Coralogix
• Eagle-eyed attention to detail and a structured, methodical approach to execution
• A proactive mindset - curious, eager to learn, and not afraid of complex systems
• Excellent communication and time management skills - you know how to keep things moving without dropping the ball

• Support the execution of automated journeys, lifecycle flows, and ad-hoc campaigns (email, SMS, push)
• Kafka Data Monitoring: Use of Coralogix for tracking event flows and troubleshooting data issues
• Assist in building and updating customer segments
• Collaborate with the CRM, Product, and Data teams to ensure proper tracking and data flow across platforms
• Participate in CRM platform operations, including QA, testing, and error monitoring
• Support bonus and promotion setup using pre-defined logic (deposit amount, expiry, wagering, etc.)
• Perform regular campaign checks to ensure deliverability, personalization, and targeting accuracy
• Maintain and organize snippet and template libraries
• Help troubleshoot journey or bonus execution issues with guidance from senior team members
• Contribute to reporting and performance insights (e.g., engagement metrics, campaign performance)

• 1–5 years of experience in CRM, retention, marketing operations, or a similar role
• Familiarity with CRM platforms (Symplify, Optimove, CustomerIO etc.) is a strong plus
• Basic understanding of customer lifecycle stages and segmentation principles
• Comfortable working with data and learning tools like Power BI, Postman, Coralogix or similar
• Strong attention to detail and structured approach to execution
• Proactive mindset with a willingness to learn technical processes and automation tools
• Excellent communication and time management skills
• Experience in iGaming, eCommerce, or B2B environments

• Support the execution of automated journeys, lifecycle flows, and ad-hoc campaigns (email, SMS, push)
• Kafka Data Monitoring: Use of Coralogix for tracking event flows and troubleshooting data issues
• Assist in building and updating customer segments
• Collaborate with the CRM, Product, and Data teams to ensure proper tracking and data flow across platforms
• Participate in CRM platform operations, including QA, testing, and error monitoring
• Support bonus and promotion setup using pre-defined logic (deposit amount, expiry, wagering, etc.)
• Perform regular campaign checks to ensure deliverability, personalization, and targeting accuracy
• Maintain and organize snippet and template libraries
• Help troubleshoot journey or bonus execution issues with guidance from senior team members
• Contribute to reporting and performance insights (e.g., engagement metrics, campaign performance)

• 1–5 years of experience in CRM, retention, marketing operations, or a similar role
• Familiarity with CRM platforms (Symplify, Optimove, CustomerIO etc.) is a strong plus
• Basic understanding of customer lifecycle stages and segmentation principles
• Comfortable working with data and learning tools like Power BI, Postman, Coralogix or similar
• Strong attention to detail and structured approach to execution
• Proactive mindset with a willingness to learn technical processes and automation tools
• Excellent communication and time management skills
• Experience in iGaming, eCommerce, or B2B environments

At OBE, we’re always on the lookout for passionate, curious, and driven individuals to join our team. Whether you're interested in commercial sales, operations, marketing, product, or something entirely different — we hire for a wide range of roles across the organization.

If you don’t see a role that fits your skills or interests on our career site, we still want to hear from you! By joining our Talent Community, you’ll stay connected with us and be among the first to know about new opportunities, events, and updates.

Let’s stay in touch — your next opportunity might be just around the corner.

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Senior Technical Product Marketing Manager at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston , Valencia, London, Berlin or München, Bayern, office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Senior Technical Product Marketing Manager at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston , Valencia, London, Berlin or München, Bayern, office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Senior Technical Product Marketing Manager at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston , Valencia, London, Berlin or München, Bayern, office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Senior Technical Product Marketing Manager at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston , Valencia, London, Berlin or München, Bayern, office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

The Opportunity

As a Senior Technical Product Marketing Manager at commercetools, you will serve as the strategic lead for the company's foundational platform, ecosystem enablers (Agent Gateway and integrations) and AI Hub.This role requires a hands-on mastery of modern commerce architecture and AI concepts—including LLMs and agentic systems—to bridge the gap between deep engineering concepts and compelling market storytelling. By acting as a technical peer to Product teams, you will translate innovations like composable architecture into value-driven narratives that help global enterprises experiment and scale.

This role is hybrid, with three days a week spent in our Boston or London office.

Your Impact

• Drive Platform Differentiation: Refine our platform’s differentiated positioning to drive awareness, adoption, and revenue growth; lead messaging and GTM for related products (AI Hub, Agent Gateway, integrations), ensuring cohesive narratives that highlight business and technical value
• AI Evangelism: Translate complex concepts like agentic commerce, LLMs, and API orchestration into clear value propositions for both technical and business audiences.
• Joint Propositions: Amplify joint value propositions with key technology partners including Google Cloud, AWS, Microsoft, and OpenAI.
• Cross-Functional Collaboration: Partner with Product and Engineering to shape launch strategies for new platform capabilities, integrations, and AI-powered features, understanding architectural trade-offs, constraints, and real-world implementation considerations
• Audience Insights: Conduct deep research into customer, partner, and developer needs to inform product direction and competitive messaging.
• Technical Enablement: Develop grounded content—from demos to thought leadership—that aligns GTM teams and empowers customers to adopt new innovations.

What Sets You Apart

You bring:

• Technical Expertise: A background in Engineering or Product Management with a deep understanding of technical concepts like LLMs, agent orchestration, MCP/ACP-style protocols, model routing, tool invocation, API-driven orchestration, and more.
• Strategic Communication: The ability to collaborate with engineers on technical constraints (security, latency, compliance) while turning that data into compelling, scalable stories.
• GTM Leadership: Experience in high-growth, global organizations where you have turned complex product launches into repeatable processes and internal enablement wins.
• AI Aptitude: A proactive mindset for using AI tools to optimize your own workflow and a constant drive to master emerging tech.
• Bonus Points: Hands-on experience with commerce platforms (SAP, Shopify), developer tools, or major cloud ecosystems (GCP, AWS)

Nice to Have:

• Hands-on experience working with or marketing AI platforms, developer tools, or LLM-based products
• Familiarity with commerce platforms (e.g., SAP Hybris/Commerce Cloud, Shopify, etc.)
• Exposure to AI ecosystems and partners (e.g., OpenAI, Anthropic, Google, etc.)
• Familiarity with cloud providers (e.g., AWS, GCP, etc.)

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

Please note that the compensation range pertains to base pay

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

We are seeking a dynamic Director of Product - Ecosystem, reporting to our Chief Product Officer to drive innovation and excellence in our internal and external-facing platform capabilities. This role is critical in ensuring that commercetools provides a best-in-class experience for developers and partners (system integrators and software firms) by delivering a scalable, secure, and extensible ecosystem which is easy and fast to integrate with.

As our Director of Product - Ecosystem, you will work closely with the VP of Engineering - Partner, Platform, and Integration and the leadership team to step change commercetools Time To Value. You will own the Product strategy for the Ecosystem including high value areas of AI and Agentic integrations. You will make investment decisions in our Partner ecosystem, internal engineering productivity, and extensibility, as well as external integrations, developer enablement, and partner support. Your leadership will directly impact commercetools' ability to deliver high-value, easy-to-integrate solutions that are a joy and a breeze to use for our developers and partners.

This role offers a hybrid work environment with three days a week in our local office (London, Berlin or Valencia).

 Your Impact

• Define and execute a compelling product vision for the commercetools Ecosystem, ensuring alignment with company goals and developer needs
• Drive the development of cutting-edge tools for seamless integrations, extensibility, and developer productivity, including the adoption of GenAI and AI Agents for automation and efficiency
• Work closely with the VPs Engineering, collaborate with design, sales, marketing, customer solutions, and customer success teams, especially the VP Partnerships and the Director of Implementation & Customer Solutions to ensure seamless execution and a frictionless developer and partner experience
• Ensure a best-in-class developer experience by simplifying integration, improving extensibility, and enhancing API usability
• Maintain or strengthen Partner and Customer Trust, minimize Time to Live/Time to Value while balancing Customer satisfaction
• Stay ahead of industry trends, emerging technologies, and competitive dynamics to maintain a strong market position

 What sets you apart

• Skilled in world class system integration, marketplaces or developer ecosystems
• Experienced in building and leading high-performing product teams, driving growth through innovation and execution
• Strong ability to communicate complex ideas clearly, align stakeholders, and present effectively at all levels
• Proven ability to work across diverse teams in a fast-paced, international environment
• Focused on leveraging data insights to drive impact
• Strong understanding of product-market fit, growth strategies, and scaling businesses
• Deep understanding of developer experience, API-first, microservices, and cloud-based architectures
• Business acumen and ability to align product vision with company growth objectives
• Experience with AI-driven automation, GenAI, or AI Agents in developer tools and integration ecosystems
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

We are seeking a dynamic Director of Product - Ecosystem, reporting to our Chief Product Officer to drive innovation and excellence in our internal and external-facing platform capabilities. This role is critical in ensuring that commercetools provides a best-in-class experience for developers and partners (system integrators and software firms) by delivering a scalable, secure, and extensible ecosystem which is easy and fast to integrate with.

As our Director of Product - Ecosystem, you will work closely with the VP of Engineering - Partner, Platform, and Integration and the leadership team to step change commercetools Time To Value. You will own the Product strategy for the Ecosystem including high value areas of AI and Agentic integrations. You will make investment decisions in our Partner ecosystem, internal engineering productivity, and extensibility, as well as external integrations, developer enablement, and partner support. Your leadership will directly impact commercetools' ability to deliver high-value, easy-to-integrate solutions that are a joy and a breeze to use for our developers and partners.

This role offers a hybrid work environment with three days a week in our local office (London, Berlin or Valencia).

 Your Impact

• Define and execute a compelling product vision for the commercetools Ecosystem, ensuring alignment with company goals and developer needs
• Drive the development of cutting-edge tools for seamless integrations, extensibility, and developer productivity, including the adoption of GenAI and AI Agents for automation and efficiency
• Work closely with the VPs Engineering, collaborate with design, sales, marketing, customer solutions, and customer success teams, especially the VP Partnerships and the Director of Implementation & Customer Solutions to ensure seamless execution and a frictionless developer and partner experience
• Ensure a best-in-class developer experience by simplifying integration, improving extensibility, and enhancing API usability
• Maintain or strengthen Partner and Customer Trust, minimize Time to Live/Time to Value while balancing Customer satisfaction
• Stay ahead of industry trends, emerging technologies, and competitive dynamics to maintain a strong market position

 What sets you apart

• Skilled in world class system integration, marketplaces or developer ecosystems
• Experienced in building and leading high-performing product teams, driving growth through innovation and execution
• Strong ability to communicate complex ideas clearly, align stakeholders, and present effectively at all levels
• Proven ability to work across diverse teams in a fast-paced, international environment
• Focused on leveraging data insights to drive impact
• Strong understanding of product-market fit, growth strategies, and scaling businesses
• Deep understanding of developer experience, API-first, microservices, and cloud-based architectures
• Business acumen and ability to align product vision with company growth objectives
• Experience with AI-driven automation, GenAI, or AI Agents in developer tools and integration ecosystems
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

We are seeking a dynamic Director of Product - Ecosystem, reporting to our Chief Product Officer to drive innovation and excellence in our internal and external-facing platform capabilities. This role is critical in ensuring that commercetools provides a best-in-class experience for developers and partners (system integrators and software firms) by delivering a scalable, secure, and extensible ecosystem which is easy and fast to integrate with.

As our Director of Product - Ecosystem, you will work closely with the VP of Engineering - Partner, Platform, and Integration and the leadership team to step change commercetools Time To Value. You will own the Product strategy for the Ecosystem including high value areas of AI and Agentic integrations. You will make investment decisions in our Partner ecosystem, internal engineering productivity, and extensibility, as well as external integrations, developer enablement, and partner support. Your leadership will directly impact commercetools' ability to deliver high-value, easy-to-integrate solutions that are a joy and a breeze to use for our developers and partners.

This role offers a hybrid work environment with three days a week in our local office (London, Berlin or Valencia).

 Your Impact

• Define and execute a compelling product vision for the commercetools Ecosystem, ensuring alignment with company goals and developer needs
• Drive the development of cutting-edge tools for seamless integrations, extensibility, and developer productivity, including the adoption of GenAI and AI Agents for automation and efficiency
• Work closely with the VPs Engineering, collaborate with design, sales, marketing, customer solutions, and customer success teams, especially the VP Partnerships and the Director of Implementation & Customer Solutions to ensure seamless execution and a frictionless developer and partner experience
• Ensure a best-in-class developer experience by simplifying integration, improving extensibility, and enhancing API usability
• Maintain or strengthen Partner and Customer Trust, minimize Time to Live/Time to Value while balancing Customer satisfaction
• Stay ahead of industry trends, emerging technologies, and competitive dynamics to maintain a strong market position

 What sets you apart

• Skilled in world class system integration, marketplaces or developer ecosystems
• Experienced in building and leading high-performing product teams, driving growth through innovation and execution
• Strong ability to communicate complex ideas clearly, align stakeholders, and present effectively at all levels
• Proven ability to work across diverse teams in a fast-paced, international environment
• Focused on leveraging data insights to drive impact
• Strong understanding of product-market fit, growth strategies, and scaling businesses
• Deep understanding of developer experience, API-first, microservices, and cloud-based architectures
• Business acumen and ability to align product vision with company growth objectives
• Experience with AI-driven automation, GenAI, or AI Agents in developer tools and integration ecosystems
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

We are looking for a highly motivated and detail-oriented CRM Executive with at least 2 years of experience to join our marketing or customer engagement team. The ideal candidate will have hands-on experience with CRM tools and platforms, and a strong understanding of customer lifecycle management. Experience within the e-commerce or iGaming sectors will be considered a significant advantage.

As a CRM Executive, you will support the planning, execution, and optimization of customer communication strategies to increase engagement, retention, and customer lifetime value.

Key Responsibilities:

• Campaign Management:
  Plan, execute, and analyze CRM campaigns across multiple channels (email, SMS, push notifications, in-app messaging).

• Customer Segmentation:
  Create and manage customer segments based on behavior, preferences, and lifecycle stages to drive targeted communications.

• Content Coordination:
  Work with content and design teams to ensure campaigns are visually appealing, personalized, and aligned with brand messaging.

• Platform Management:
  Use CRM tools (e.g., Salesforce, HubSpot, Braze, Klaviyo, Optimove, etc.) to set up, track, and optimize campaigns.

• Data Analysis & Reporting:
  Monitor key CRM metrics (open rates, click-through rates, conversion rates, churn, etc.) and generate actionable insights to improve performance.

• Lifecycle & Retention Strategy:
  Assist in developing and refining customer retention and reactivation strategies.

• Compliance & Best Practices:
  Ensure all CRM communications comply with relevant data protection laws (e.g., GDPR) and follow industry best practices.

• Collaboration:
  Work closely with product, customer support, and marketing teams to align CRM strategies with broader business goals.

Key Skills & Requirements:

• Minimum 2 years of experience in a CRM or customer retention role.

• Hands-on experience with at least one CRM platform (e.g., Salesforce, HubSpot, Braze, etc.).

• Strong analytical skills and experience with A/B testing and performance tracking.

• Excellent written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Experience in e-commerce or iGaming is highly desirable.

• Familiarity with HTML for email is a plus.

• Proactive, data-driven, and customer-focused mindset.

What We Offer:

✨ Career Growth & Learning: Exciting challenges and professional development opportunities.
🛂 Official Employment: Fully compliant with Cyprus & EU laws, including support for family relocation.
✈️ Relocation Package: Includes flight tickets and two weeks of accommodation.
🏋️ On-Site Fitness Corner: Stay active while at work!
🗣 Language Courses: Partial reimbursement for language learning.
🎁 Birthday Gift: Because your special day matters to us!
🌴 Paid Time Off: 24 annual vacation days to relax and recharge.
🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company).

Join us in shaping the future of CRM marketing! 🚀

We are seeking a versatile and proactive Organic Social Media Manager to oversee and grow our organic social presence across various brands and global markets. In this role, you won't just follow a script; you will be the driving force behind how our brands are perceived on a global stage, adapting your strategy to meet the unique needs of different audiences and shifting business priorities.

Locations:

Open to candidates currently based in, or willing to relocate to Lisbon!

Key Responsibilities:

Multi-Brand Content Strategy

• Develop, plan, and schedule high-impact organic content across various platforms (Facebook, Instagram, TikTok, YouTube, X).

• Adapt visuals, copy, and concepts to fit different brand identities and diverse global market trends.

• Ensure all content is on-brand, high-quality, and tailored to the specific platform it lives on.

• Manage multiple posting calendars simultaneously, ensuring consistent and timely delivery.

Global Community Management

• Monitor various social channels and engage with our global communities through active moderation and interaction.

• Act as the frontline for the brands, escalating customer-service-related issues to the appropriate internal teams.

• Analyze community sentiment and identify emerging global topics or "viral" opportunities.

Trend Research & Innovation

• Stay at the forefront of global social media trends, platform updates, and emerging content formats.

• Identify opportunities for real-time content that can be scaled across different brands or regions.

• Conduct competitor benchmarking across the global iGaming landscape to keep our brands ahead of the curve.

Performance Tracking & Optimization

• Monitor organic performance metrics (reach, engagement, growth) and deliver comprehensive reports.

• Use data to identify what works and propose improvements that can be applied across the portfolio.

• Run A/B tests on formats and captions to optimize organic reach and conversion.

Collaboration & Brand Integrity

• Work closely with design, brand, and paid social teams to ensure a cohesive 360-degree marketing approach.

• Support various marketing initiatives and product launches with strategic organic amplification.

• Serve as a brand guardian, ensuring that each brand maintains its unique voice and visual identity regardless of the market.

Requirements:

• Experience working within the iGaming domain (mandatory).

• 2 years of experience managing organic social media channels in a professional capacity.

• Fluency in English (mandatory); additional languages are a significant plus.

• Strong ability to switch between different "brand voices" and tones quickly.

• Basic design or content editing skills (e.g., Canva, Buffer, CapCut, or Adobe Suite).

• Excellent creative writing skills with an eye for digital storytelling.

• High adaptability: Comfortable working in a fast-paced environment where priorities and brand focuses may change.

• Data-driven mindset with the ability to turn metrics into actionable creative ideas.

Currently, we're looking to hire a Product Manager to join our team and make their contribution to our products.

✅ Responsibilities:

✅ Requirements:

✔️ A minimum of 2 years of experience as a Product Manager in the iGaming/Gambling industry - is a must. Experience in sports betting, poker, or iGaming, with knowledge of regulated markets and loyalty programs is highly desirable.
✔️ Experience in managing all aspects of a successful product throughout its lifecycle;
✔️ Technical background with understanding and/or hands-on experience in software development and web technologies;
✔️ Data analytics skills;
✔️ Market and competitive analysis;
✔️ Strong problem-solving skills;
✔️ Skilled at working effectively with cross-functional teams in a matrix organization.

✅ Nice to have:

✔️ Good understanding of online Casino operation;
✔️ Understanding of responsible gambling (MGA, SGA, DGA, etc.).

✅ We offer excellent benefits, including but not limited to:

Job Summary

We are looking for a Regional CRM Manager to lead our CRM efforts . You’ll be responsible for designing and executing customer lifecycle strategies to drive engagement, retention, and customer lifetime value. You should have a deep understanding of iGaming/online entertainment experience, and CRM best practices.

Key Responsibilities:

• Develop and manage localized CRM strategies (Email, SMS, push notifications, onsite messaging, etc.)

• Own the customer journey and optimize communications across all stages: onboarding, engagement, churn prevention, and reactivation

• Plan, execute, and analyze CRM campaigns with a focus on personalization, segmentation, and ROI

• Collaborate with product, content, design, and data teams to deliver relevant and engaging campaigns

• Monitor KPIs such as retention rate, conversion, CLV, and churn — and proactively act on insights

• Ensure all campaigns are compliant with local regulations and responsible gaming practices

• Act as the main point of contact for all CRM-related initiatives 

Requirements:

• 3+ years of experience in CRM, preferably in iGaming, fintech, or digital entertainment

• Fluent English (written and spoken)

• Strong understanding of the market and user behavior

• Hands-on experience with CRM tools and platforms (Braze, Optimove, Salesforce, etc.)

• Data-driven mindset with experience in segmentation, A/B testing, and campaign analysis

• Excellent communication, planning, and organizational skills

• Self-starter with the ability to work independently in a fast-paced environment

What We Offer:

• Competitive salary package

• Opportunity to join a fast-growing, international company

• Creative freedom and ownership of your market

• Remote-first culture with flexible working hours

• Dynamic and collaborative work environment

Ready to make an impact in one of the most exciting digital spaces? Join Medier and take our markets to the next level.

We are looking for a Senior E-learning Developer to join the Academity project—a next-generation digital learning initiative designed to transform professional education into an engaging, interactive, and visually rich "edutainment" experience. In this role, you’ll bridge the gap between education and entertainment, creating scalable learning products that don't just teach—they inspire. You will work at the intersection of storytelling, gamification, and cutting-edge AI to build content that performs in both B2B and B2C markets.

Location: Valencia, Spain (on-site, full-time, Monday–Friday)
Reporting to: Head of Learning & Development

Key Responsibilities

• Design & Develop: Create high-end interactive e-learning modules (SCORM/HTML5) using Articulate 360, Rise, or Captivate.
• Edutainment Production: Produce multimedia content—videos, simulations, and gamified elements—tailored specifically for the modern adult learner.
• AI-Driven Innovation: Masterfully use AI-powered tools (HeyGen, Synthesia, Genspark, Trooper) for avatars, voiceovers, video generation, and rapid localization.
• Full Lifecycle Management: Lead content from initial storyboarding and prototyping to rigorous testing, LMS integration, and global launch.
• Collaborate & Transform: Partner with SMEs, Instructional Designers, and Creative teams to turn complex business concepts into "sticky," engaging learning products.
• Quality & Optimization: Ensure all materials meet high visual standards, accessibility requirements, and are perfectly optimized for both desktop and mobile.
• Impact Tracking: Analyze learner feedback and performance metrics (targeting NPS > 8) to continuously evolve course quality.

Expected Competencies

• Instructional Design & UX: A deep understanding of adult learning principles, storytelling, and microlearning techniques to ensure knowledge retention.
• Multimedia Mastery: Ability to produce and edit video, audio, and motion design. Familiarity with Canva, After Effects, or Figma is a must.
• Technical Excellence: Expert-level knowledge of SCORM standards and seamless integration with LMS platforms (specifically 360Learning).
• Agile Collaboration: A performance-oriented mindset with the ability to manage tight deadlines while working cross-functionally with HR, R&D, and Product teams.

Requirements

• 5+ years in e-learning design and development with a strong portfolio of "edutainment" style work.
• Confident use of ChatGPT, ElevenLabs, and AI video tools to speed up production and personalization.
• Expert in Articulate 360; proficient in Premiere Pro, Camtasia, or After Effects.
• Fluency in English (C1/C2) and Spanish (B2/C1). Proficiency in Russian is a significant plus.
• You must be currently based in (or willing to work daily from) our Valencia office.

Perks & Location

• 23 working days of vacation per year
• 6 sick days without a doctor's note
• Medical insurance
• Birthdays, milestones and employee anniversaries celebrations
• Modern offices with snacks and all the essentials
• Social Club and more than 50 events per year - coming soon
• Breakfasts and lunches  (partially covered)
• Language classes & tennis lessons (partially covered)

❗️Important: This is an on-site position based in Valencia, Spain. Remote or hybrid work is not available. Candidates must already be located in Valencia.❗️

💡 Portfolio Required: Please include a link to your e-learning projects or a demo reel. We want to see your storytelling and technical skills in action!

About Us:

Medier is a European IT product company that creates cutting-edge online entertainment projects. We are looking for Tester Coordinator to join our team and play a key role in our customer engagement efforts.

• Lead and coordinate a team of localization testers, acting as the main point of contact and handling all incoming requests from testers
• Assist in prioritizing testing tasks in accordance with business needs
• Assign specific testing tasks to appropriate testers, analyzing workload and priority for business needs
• Verify and validate test results, including localization quality throughout the user journey
• Ability to navigate online casino websites
• Ability to guide testers in finding inconsistencies/bugs and know where to escalate them for resolution
• Interact with teams, including the affiliate department, CRM team, country managers, technical teams, and other stakeholders
• Mentor, coach, and train testers to improve quality, efficiency, and product understanding
• Ensure a high level of attention to detail and maintain high quality standards in all tester activities
• Quickly understand, analyze, and navigate incoming testing requests
• Work effectively in a multitasking mode in a dynamic environment
• Take a proactive approach to identifying problems, improving processes, and making suggestions for optimization

What We Offer:

✨ Career Growth & Learning: Exciting challenges and professional development opportunities.
🛂 Official Employment: Fully compliant with EU laws, including support for family relocation.
✈️ Relocation Package: Includes flight tickets and two weeks of accommodation.
🏋️ On-Site Fitness Corner: Stay active while at work!
🗣 Language Courses: Partial reimbursement for language learning.
🎁 Birthday Gift: Because your special day matters to us!
🌴 Paid Time Off: 24 annual vacation days to relax and recharge.
🥗 Office Meals: Enjoy breakfasts and lunches (partially covered by the company).

Join us in shaping the future of Marketing! 🚀

Responsibilities:

• Conduct market research and analyze trends within the iGaming industry.
• Develop and implement strategies to promote and grow iGaming products.
• Monitor game and platform performance, analyzing user behavior and engagement metrics.
• Collaborate closely with marketing, product development, and support teams to enhance product quality and features.
• Manage partnerships and day-to-day communication with game providers, aggregators, and third-party vendors to ensure seamless integration, content quality, and timely delivery.
• Prepare reports and presentations for management based on analytical insights.
• Oversee contract negotiations, service level agreements (SLAs), and financial transactions, including invoicing, payments, and reconciliation with partners.
• Coordinate with finance and accounting teams to ensure accurate and timely processing of invoices and payments related to game providers and other suppliers.

Requirements:

• Minimum 2 years of experience in iGaming  or related fields.
• Strong knowledge of gaming platforms, providers, and market trends.
• Proficiency in analytical tools such as Excel, SQL, BI systems, etc.
• English proficiency at Intermediate level or higher (for international collaboration and documentation).
• Analytical mindset, attention to detail, and data-driven decision-making skills.
• Strong communication skills and ability to work well in a team.          

We offer: 

• Snacks in the Office;
• 22  days of vacation per year;
• Attractive office location and facilities;
• Medical insurance;
• Languages classes (partially paid by the Company).

Key Responsibilities:

• Quality Assurance & Testing:
  
  
• Conduct functional, usability, and regression testing for new game launches and platform updates.
• Identify, report, and track bugs and performance issues across casino products.
• Collaborate with developers and product managers to ensure swift resolution of defects.
• Maintain comprehensive test cases and documentation.
• Operational Coordination:
  
  
• Act as the central point of contact between QA, Development, and Operations teams.
• Oversee the deployment schedule and ensure smooth rollouts of new features and games.
• Monitor live operations to ensure a bug-free player experience.
• Analyze game performance, player engagement trends, and report actionable insights to stakeholders.
• Stakeholder Management:
  
  
• Support the Casino Executive team in operational planning and reporting.
• Coordinate communication and updates for internal stakeholders regarding product releases and operational issues.
• Ensure all compliance and regulatory requirements are met.
• Continuous Improvement:
  
  
• Identify areas for process improvement in both QA and operational workflows.
• Implement best practices to enhance efficiency and reduce operational risk.

Requirements:

• Experience: Minimum 2-3 years in Casino QA, Operations, or similar roles within iGaming.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication and organizational skills.
• Knowledge of online casino products, platforms, and market trends.
• Familiarity with QA tools and methodologies.
• Mindset: A proactive, detail-oriented, and adaptable professional who thrives in a fast-paced environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work in a dynamic, innovative, and growth-driven environment.
• Collaboration with a passionate and experienced iGaming team.

We are looking for a skilled Team Lead Product Owner to join us and visit our office in Valencia, Spain!

✅Key responsibilities:

✔️ Manage Product Backlog Formulating the list of backlog items and prioritising them as per the critical business objectives;

✔️ Define Sprint Objectives The product owner defines the suggested sprint objective which will serve as a base to determine the sprint goal;

✔️Review and approve the work done by the development team: The product owner inspects the product increment made by the development team in each iteration, from design preparation to production release verification;

✔️ Provide effective communication to the stakeholders of the project: The Product Owner is the central communicator between the development team and the stakeholders;

They need to be clear and concise communicators to ensure there is approval of the stakeholders for all major decisions and strategies;

✔️ Backlog Refinement: Ability to prioritise, enhance, and finalise the items with the team before the sprint planning;

✔️ Create and Maintain Change Requests Associated with the Product: Predominantly an Operational task. The Product Owner will gather and prioritise operational changes and include them within the Product Backlog for future sprint iteration;

✔️ Define Acceptance Criteria for their Product: The Product Owner must know what they want their product features to achieve.Having strongly defined acceptance criteria is vital to ensure

that the Product performs to the expected standard. A/C's should always be confirmed with Stakeholders and will be used as a baseline for QA to test against;

✔️ Gather Functional and non Functional Requirements: The Product Owner will ensure that all requirements are gathered and that they meet the Product Managers expectations;

✔️ Maintain Requirements: Requirements may be adjusted during the project lifecycle, this is to be expected in a dynamic environment such as ours.

If a requirement is adjusted then this must be reflected at the appropriate level (Epic, Story);

✔️ Verify Requirements: Once the requirements, functional and non functional, have been gathered from the Stakeholder the Product Owner will confirm and agree that the requirements are fit for purpose and use;

✔️ Create and Maintain Epics, Stories, Use and Edge Cases. Although the creation of these artefacts may be done by another team the Product Owner holds accountability for the quality of their content;

✔️Participate in OKR planning: Working closely with stakeholders and participating in quarterly OKR planning for the product, including estimating their achievement.

✅Requirements:

✔️ Experience:

At least 3 years as a Product Owner or similar role (Business Analyst, System Analyst).

At least 3 years as a Team Lead Product Owner. 

✔️ Skills Requirements:

To execute tasks, technical understanding is required in the following areas:

- Requirements lifecycle

- Product backlog management

- Product development architecture

- Scrum and Agile development methodologies

- User experience principles

- Coding and designing (nice to have)

✔️ Communication Skills (Proficient in English)

Use of verbal, nonverbal and written communication skills to create and convey product goals. Reporting insights which allows them to maximise product value and address issues during the early stages of development.

✔️ Analytical Skills

Ability to analyse various issues and find workable solutions as quickly as possible. Identify, collect and analyse information, use reason to solve complex problems and make decisions based on logical conclusions.

✔️ Decision Making

Use technical, analytical and communications skills to make crucial decisions regarding their products success and development. After identifying an issue you must be able to collect and collate all relevant information, find ways of dealing with it, decide on the best option and implement/evaluate the results.

✔️ Organisational skills

Skills of establishing and managing processes, adapting them as necessary, and leading productive, inclusive meetings that foster collaboration and decision-making

✔️ Leadership

You will lead a team, therefore you must be able to demonstrate effective leadership techniques.Bring vision to the team, mentor where needed and negotiate with team members and the wider business.

✔️ Conflict Resolution

You will act as a mediator if/when conflict arises to ensure that the development stays on schedule. You will have the ability to resolve disputes over resource or power dynamics, using active listening skills to consider both sides and then make the decision.

✔️ Professional Certification:

PSPO level 1 or similar, but not a requirement