An overview of this role

This position is 100% remote and will be based in the United Kingdom, Ireland, Germany, and/or Netherlands. 

GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.

Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams.

We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role.

What you’ll do

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts.

What you’ll bring

• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly, and monthly KPIs
• Proven experience taking initiative and independently driving projects or activities through to successful outcomes
• Alignment with our values and working in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results
• Passion about being a part of GitLab's journey
• Proficiency in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing, or sales is a plus
• Proficiency in English, our company language, is required for effective communication

About the team

As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed.

Regional Director - UK/I Strategic Accounts

As a Regional Director, UK/I Strategic Accounts on GitLab's Sales team, you'll lead a regional strategic sales organization focused on driving growth across the UK and Ireland. You'll be responsible for building and executing the regional sales strategy, growing existing customer relationships, expanding the client base, and helping your team deliver against revenue goals. You'll work closely with cross-functional partners across Marketing, Customer Success, Ecosystems, and Sales to create a strong customer experience and bring GitLab's value to strategic accounts across the region.

Some examples of our projects:

• Developing and executing regional sales plans that align territory priorities, account growth, forecasting, and team performance to support GitLab's revenue goals
• Building strong relationships with key decision-makers across strategic accounts while coaching a regional sales team to grow pipeline, close complex opportunities, and expand customer value

What you'll do

• Leads and executes best-in-class sales strategies that exceed revenue and growth targets for the team. Ensures the sales team consistently delivers high performance, setting the standard for excellence across the organization
• Develops and executes strategies focused on expanding the client base within the territory
• Maintains close contact with assigned accounts by establishing strong relationships with key decision makers. Develops and maintains a strong executive call plan and relationship with the CXO's & Program level leaders for the account set
• Analyzes market dynamics in an effort to maximize existing successes and to create new sales growth opportunities
• Drives the transformation to a solution-selling approach. Focuses on growing our top-tier client base and positioning our offerings as transformational solutions. Cultivates a mindset that goes beyond product selling to consultative, long-term client partnerships.
• Prioritises customer adoption and consumption. Works directly with customers to ensure that they derive maximum value from our solutions. Support the team in fostering long-term relationships and driving customer success.
• Leads efforts to explore and execute verticalisation as a model for scaling. Provide strong strategic direction for the development of vertical sales teams and specialized market approaches.
• Prepares forecasts, territory/industry management, and growth plans
• Educates team on significant industry factors including competitive products, regulations, trends, customer needs, and pricing
• Establishes and reports on metrics to measure team performance; correct deficiencies where necessary
• Ensures that the sales plan is aligned with and supports the corporate revenue goal
• Invests time weekly to build and engage a pipeline of top talent for potential future hires
• Manages a team of 5-10 Strategic Account Executives; fosters a successful and positive team environment.
• Hires, coaches and develops top talent into the team
• Drives a high performing sales organisation
• Leads by example whilst being a role model for the team
• Empowers individuals to grow their own business

What you'll bring

• Demonstrated progressive experience in field sales, operations and leadership
• Data-informed sales management skills, including building repeatable processes, pipeline discipline, and forecast accuracy using Salesforce (or a similar CRM).
• Experience selling complex, high-value software solutions and expanding customer relationships within commercial accounts.
• Experience selling to Fortune 500; willingness to "roll up your sleeves" and sell
• Demonstrated progressive experience leading field sales teams using the MEDDPICC or similar sales methodology.
• Strong solution selling experience and experience elevating the team to be solution sellers
• Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.)
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations; ability to handle a fast-paced environment and challenging workload
• Strong relationship building and negotiation skills
• Strong presentation skills; Executive level communication skills (both written and verbal) and the ability to mentor others
• You share our values, and work in accordance with those values.
• Leadership at GitLab
• Ability to use GitLab

About the team

The Regional Director reports to the Area Vice President of GitLab North Region. The Sales team at GitLab helps organizations adopt the most comprehensive AI-powered DevSecOps platform while building long-term customer relationships rooted in trust, value, and measurable outcomes.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The Team:

The Account Executive, focusing on client expansion and account growth, is an integral part of our UK enterprise sales team. This role focuses on expanding growth within existing enterprise accounts, strengthening market presence and engagement. Our Account Executive leverages top-tier products, implements effective sales strategies, and collaborates with various departments, including Value Engineers and Business Development Representatives.

The Role:

The primary focus is on expanding our presence within existing accounts and capitalizing on untapped opportunities. As an Account Executive specializing in client expansion, the role is dedicated to building relationships, identifying new revenue streams within current clients, and contributing significantly to our strategic objectives of market growth and increased share within established accounts.

The work you’ll do:

• Discover and cultivate new business opportunities within a designated set of accounts within your assigned client portfolio.
• Establish and strengthen connections across various levels of the organization, engaging with executives and decision-makers to understand their needs.
• Comprehend the strategic and operational requirements of your target accounts and proficiently articulate how Celonis can address them.
• Guide the sales journey, adhering to a structured approach through prospecting, initial contact, qualification, client engagement, needs analysis, solution proposal, and ultimately closing deals.
• Collaborate with Value Engineering or personally conduct comprehensive presentations and demonstrations tailored to specific use cases, showcasing the value of our solutions.
• Forge strong partnerships, particularly with leading consulting firms, SaaS partners, and the Big 4.
• Work closely with your virtual team, which includes business development representatives, value engineers, partner managers, and marketing specialists, to ensure seamless collaboration and success.

The qualifications you need:

• Demonstrated success in Software as a Service (SaaS) sales, particularly in roles focused on both expanding existing business opportunities 
• Proven ability to navigate complex sales cycles involving multiple decision-makers.
• Track record of selling enterprise-level software applications to C-level stakeholders.
• Experience collaborating with partners, such as consulting firms or providers of enterprise technology solutions.
• Effective and articulate communication skills, with proficiency in English.

Our Education Advisors play a key role in continuing building continued lasting relationships with our customers. The purpose of the Education Advisor – Customer Experience role is to deliver high‑quality onboarding, implementation support, and data‑insight training for customers using Renaissance products.

Education Advisors help customers get the most value from Renaissance solutions. We work with schools across the UK and internationally through webinars, bespoke consultations, occasional in‑person training, and ongoing support via email and video calls.

Success in this role is reflected in strong customer engagement with our products and high customer retention. Insights gathered through customer conversations are shared across the business to help shape future product development and service improvements.

Education Advisor Job Responsibilities: 

• Build positive, trusting relationships with a wide range of customers.
• Respond to customer queries promptly and professionally.
• Schedule and deliver consultations and training sessions.
• Run reports and accurately analyse and interpret customer data ahead of meetings.
• Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support).
• Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context..
• Record customer interactions in our CRM system accurately and in a timely manner.
• Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement.
• Draw on your teaching or education experience to support colleagues across the business.
• Use initiative to identify and support customers who may benefit from additional guidance.
• Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success.
• Identify customers at risk of disengagement and take appropriate, timely action.

 Experience we’d love to see includes: 

• Experience in the education sector, ideally with Qualified Teacher Status, and strong knowledge of Renaissance and GL Assessment solutions.
• Clear and confident communication.
• Strong interpersonal skills and the ability to build effective relationships.
• Ability to work proactively and independently.
• Solid data‑handling and interpretation skills.
• Ability to influence and support others constructively.
• Ability to communicate effectively with people at all levels and across teams.
• Commitment to positive collaboration with colleagues and customers.
• Openness to change and enthusiasm for continuous improvement

 Additional information:  

This is a Fixed Term maternity cover position for up to 12 months. It's a remote home based (UK) role with occasional travel required for team meetings along with attendance at Education sector conferences or customer locations as needed. 

We offer a basic salary between £36-38,000 per annum dependent on experience plus commission.

Please note: The closing date for this position is Monday 18th May - however we will be continually reviewing applications so may close the role prior to this date depending on applications numbers.

Benefits:

• 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme
• 5 volunteering days a year to use for the causes of your choice
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution – up to 8%

 Influence Director  
Large FMCG Drinks Portfolio  
 
  

Department: PR & Influence 
Location: London / Hybrid
Contract type: Fixed-Term (12 months) 
Full Time/Part time: Full Time 
Reporting into: Client Partner  
 

About Ogilvy:   

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, , Mondelēz International, Unilever, TK Maxx and Pernod Ricard.   

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.   

The Role:  
 
As an Influence Account Director at our company, you will play a crucial role in leading some of the most exciting and challenging projects in the industry. You will be armed with your experience and proven ability to think and do, enabling you to tackle complex problems with ease.  

At our company, we pride ourselves on delivering strategic and impactful influence campaigns that align with our clients' objectives. As the Influence Account Director, you will bring a solid understanding of influence strategy, always ensuring that you and the team are working towards strategic objectives. Your experience managing large multi-market campaigns will be invaluable in delivering campaigns that make a real difference to our clients.  

In addition to your day-to-day responsibilities, you will provide senior counsel to clients, advising on industry developments as they occur and showing relevance for clients on the ground. You will stay up-to-date with cultural/social trends and customers’ views and attitudes. You will also assist in the development of and participation in promoting our influencer offering across the business, including writing thought leadership and attending industry events.  

At our company, we believe in continuous learning and development. As the Influence Account Director, you will have the opportunity to lead additional projects, such as new business pitches, market reviews, and competitive trends. You will be at the forefront of the industry, working with a team of experts to deliver innovative and effective influence campaigns. 

Key Responsibilities: 

• Lead the day-to-day running of influencer campaigns and supporting managers and executives, from identification, creative, implementation, and reporting.  

• Design and define industry-leading Influencer strategy: recommend objectives, targets, action plan, calendar, and budget.  

• Align and collaborate with media, PR, social, brand activation, digital, and all other stakeholders – internal and external – to deliver best-in-class campaigns for our clients.  

• Nurture client-appropriate talent opportunities and relationships to help deliver the influencer program for clients.  

• Lead and deliver creative and sell content solutions to internal stakeholders and clients.  

• Oversee day-to-day activations and provide oversight and counsel for junior support teams.  

• Provide senior council to clients, advising on industry developments as they occur and showing relevance for clients on the ground.  

• Stay up-to-date with cultural/social trends and customers' views and attitudes.  

• Assist in the development of and participate in promoting our influencer offering across the business, including writing thought leadership and attending industry events.  

• Lead additional projects as required – such as new business pitches, market reviews, and competitive trends.  

• Proven ability to lead and inspire a team and be a role model to your line reports, who seek you out as a source of advice and guidance.  

• Ability to build trusted relationships with mid-level clients based on a proven track record of delivery.  

• Strong communication skills and the ability to provide senior council to clients, advising on industry developments as they occur and showing relevance for clients on the ground. 

Requirements: 

• Proven experience as an Influence Account Director or a similar role.  

• Strong understanding of influence strategy and experience managing large multi-market campaigns.  

• Excellent problem-solving skills and ability to create highly effective and fruitful working relationships with clients and colleagues.  

• Ability to confidently lead influence conversations and problem-solve in the moment as required and act as a point of escalation for junior clients.  

• Solid understanding of the strategic and business context the client is operating in and uses this knowledge to develop solutions and approach tasks in a way that is effective for the client.  

• Excellent collaboration skills and the ability to work confidently with other capabilities and crafts in service of finding the best integrated influence creative solution to the client's business problem.  

• Ability to demonstrate creative problem-solving in how they approach every task – whether that's identifying a way to improve the internal process or co-creating an inspiring way to sell in the work. Able to consider different angles on a brief. 

How we help you Thrive: 

•  25 days annual leave + 1 Volunteer Day   

• Bupa Healthcare  

• Enhanced Maternity, Adoption and Shared Parental Leave  

• We have a Flexible Working Model with core working hours: 10am – 4pm  

• A 1.5:1 Matching Pension Structure  

• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year   

• Season Ticket Loan and Cycle to Work Scheme  
• Life Assurance   

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the UK and have sponsorship to live and work in the UK. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Responsible for helping with Mobile Forensics sales across EMEIA. Responsible for growing pipeline in all the regions across EMEIA. Support regional Jamf channel and sales teams on MF opportunities & also leading customer meetings, demos, POCs until deal closure. Representing Jamf at trade shows and events to further develop regions and to grow pipeline. Focus on maintaining relationships with the existing MF partner network. Working with key strategic existing accounts to prevent churn, to ensure customers are best utilising the tool and see the most value from the tool. Relationships with Product and R&D to ensure being fully abreast of product changes and recent security findings, to ensure these are correctly cascaded to new and existing customers & the partner network.

This role is offered as hybrid, with the expectation to be in the office 3 days per week. We are only able to accept applications for those based in the Netherlands and have sponsorship to live and work in The Netherlands. #LI-Hybrid

What you’ll do at Jamf:

1. Sales Execution

• Own pipeline generation and deal closure across EMEIA, with a clear focus on hitting annual targets.
• Lead customer meetings, demos, and POCs through to closure.
• Represent Jamf at key cybersecurity events and trade shows across the region.

1. Strategic Deal & Account Management

• Own or provide structured support for major security opportunities across EMEIA.
• Partner with KAMs, IEAEs, and SEs to strengthen Jamf’s security narrative and value proposition.
• Maintain close relationships with key accounts to drive retention, expansion and TARR growth.

1. Cross-Functional Collaboration

• Stay aligned with Product and R&D on the security roadmap and relevant threat intelligence.
• Collaborate with CS, Professional Services, and Marketing on pipeline, customer success and events.
• Champion Jamf’s security portfolio internally across the sales organisation.

1. Partner & Channel Enablement

• Nurture and develop the regional security partner network through enablement, training and strategic alignment.
• Identify and onboard new partners with strong cybersecurity or public safety credentials.

1. Market Intelligence & Competitive Positioning

• Monitor the competitive landscape across cybersecurity, endpoint and mobile security.
• Stay informed on key security incidents and threat trends relevant to Jamf’s customers.

SUCCESS MEASURES (KPIs)

• Achieve yearly GARR & TARR targets and contribute to a healthy, growing pipeline.
• Active involvement in top EMEIA opportunities; reduce sales cycle and improve conversion rates.
• Strong partner engagement and enablement outcomes across the region.
• Consistent cross-functional collaboration with Sales, CS, Channel, R&D, Product, PS and Marketing.

What we are looking for (required):

• 8+ years of experience in enterprise sales experience with a strong cybersecurity background.
• Proven track record selling security solutions — e.g. endpoint security, EDR, SIEM, mobile security, MDM, or cloud security.
• Ability to engage and influence C-level stakeholders (CISO, CIO, CTO, Heads of Risk/Compliance).
• Experience operating in a matrixed, cross-functional sales environment with a high degree of autonomy.
• Excellent communicator and storyteller, effective in front of customers and at external events.
• Multi-geography sales experience, ideally across multiple EMEIA markets.
• Strong commercial acumen and analytical skills.

Preferred / Beneficial

• Experience in mobile security or mobile forensics; familiarity with tools such as Cellebrite is a plus.
• Existing relationships with cybersecurity partners, resellers or government/law enforcement customers in EMEIA.
• Understanding of the Apple enterprise ecosystem and Jamf’s position in MDM and device security.
• Comfortable running technical demos
• Experience presenting at industry events or contributing to GTM and marketing materials.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News

• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

• Named one of Forbes Most Trusted Companies in 2024

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.

• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.

• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.

• We set achievable targets, help each other out, and share best practices across the team.

• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

OVERVIEW

Rubrik is one of the fastest-growing enterprise cybersecurity firms ($1.5B in ARR, growing at 34% YoY), and we are looking for a visionary Senior Director of Sales Strategy and Operations to lead our EMEA and APAC regions. Reporting to the VP of Global Sales Operations, you will serve as the strategic right hand to the EMEA/APAC General Manager. You will be responsible for the design and execution of a world-class GTM infrastructure that scales with our rapid growth across diverse international markets. This is a high-impact leadership role that sits at the intersection of strategy, finance, and regional sales execution.

WHAT YOU’LL DO

• Strategic GTM Leadership: Define and lead the EMEA/APAC sales strategy, providing the EMEA GM and executive leadership with data-driven insights to optimize regional investment and market expansion.
• Territory & Capacity Architecture: Lead the annual and long-range planning process for the EMEA theater, overseeing complex territory design, headcount capacity models, and multi-country market segmentation.
• Incentive & Quota Strategy: Design and govern a repeatable, data-driven quota allocation process across multiple currencies and regions, ensuring alignment between corporate financial targets and field motivation.
• Operational Excellence: Own the EMEA/APAC "Rhythm of the Business," including the regional forecast process, Quarterly Business Reviews (QBRs), and pipeline hygiene, ensuring high predictability across a diverse sales landscape.
• Cross-Functional Orchestration: Partner with Global Ops, Finance, Marketing, and HR to ensure EMEA’s specific regional needs are represented in global systems and process rollouts.
• Team Leadership: Build, mentor, and lead a high-performing team of regional Sales Operations professionals, fostering a culture of excellence and analytical rigor.

REQUIRED TRAITS

• Executive Presence: Exceptional ability to influence and challenge senior leaders; you are comfortable being the "voice of truth" in the room.
• Global Mindset: Deep understanding of the nuances of the EMEA/APAC market, including diverse labor laws, currency impacts, and cultural business practices.
• Strategic Architect: You don’t just report on the business; you identify the systemic levers that will drive the next $3B in revenue.
• Operational Resilience: Proven ability to maintain a steady hand in a hyper-growth, high-stakes environment while managing competing global and regional priorities.
• Change Agent: Experience leading large-scale organizational transformations and system implementations across international borders.

REQUIRED SKILLS & EXPERIENCE

• 12+ years of experience in Sales Operations or Business Operations within a high-growth SaaS or enterprise software environment.
• 5+ years of leadership experience, specifically managing teams in an international/EMEA/APAC capacity.
• Mastery of the Tech Stack: Expert-level knowledge of Salesforce, Clari, and Pigment (or similar SPM tools); experience leveraging AI/ML for predictive forecasting is a plus.
• Quantitative Rigor: Advanced financial modeling skills and a track record of using data to drive significant ROI in sales productivity.

Education: Undergraduate degree required; MBA or equivalent advanced degree highly preferred.

Role Summary

The Demand Generation Manager, EMEA supports the planning and execution of integrated, multi-channel campaigns that drive measurable pipeline across Kaseya’s EMEA customer segments. Based in Reading, UK, this role focuses on executing demand generation programs across digital channels, supporting the full process from audience targeting and campaign setup through to lead capture, qualification, and sales handoff.

Working closely with the Director, Marketing EMEA, Segment Leads, Data and Analytics teams, and sales development teams, the role is responsible for helping deliver qualified leads and pipeline while continuously improving campaign performance and cost-per-lead efficiency.

Key Responsibilities

• Support the execution of the EMEA demand generation plan, including campaign calendar coordination, channel execution, and tracking MQL performance across markets

• Execute paid and owned campaigns across LinkedIn, Google Ads, display, email, and content syndication channels to generate qualified leads and pipeline

• Manage campaign setup and lead capture processes including landing page coordination, form optimisation, and alignment with lead scoring and sales handoff processes

• Work with intent data platforms and internal data teams to identify target accounts and support campaign targeting

• Monitor campaign performance and collaborate with the Data and Analytics team to track CPL, MQL volume and quality, pipeline contribution, and channel ROI

• Coordinate with external agencies, media partners, and freelancers to ensure campaigns are delivered on time and meet agreed performance standards

• Work closely with Segment Leads and Campaign Managers to ensure campaigns align with target audiences and commercial priorities

• Support account-based marketing initiatives by assisting with target account lists, digital campaign setup, and coordination with sales development teams

• Contribute to post-campaign analysis and optimisation, identifying improvements and applying insights to future campaigns

What You'll Bring

• 3–5 years of experience in B2B demand generation, digital marketing, or growth marketing within the IT, software, or technology sector

• Understanding of the IT landscape and how technology buyers evaluate solutions across areas such as IT management, cybersecurity, cloud, or SaaS

• Hands-on experience supporting or executing multi-channel campaigns with a focus on lead generation and pipeline contribution

• Practical experience with core demand generation channels including LinkedIn Ads, Google Ads, email marketing, and content syndication

• Familiarity with marketing automation platforms and CRM systems used for lead management and campaign tracking

• Basic understanding of intent data platforms and account-based marketing concepts

• Analytical mindset with the ability to review campaign data, identify optimisation opportunities, and communicate insights clearly

• Strong organisational and project management skills with the ability to manage multiple campaigns simultaneously

• Experience working with agencies or media partners is beneficial

• Understanding of EMEA markets; experience with UK or DACH markets is a plus

• Native German speaker with full professional proficiency in English (required)

Senior CX Consultant wanted to join our Customer Experience team.

The opportunity:

This is an amazing opportunity for an experienced CX Consultant, to join our rapidly expanding CX team, where you will work alongside Leads in UX and UI design, Optimisation and Consulting.

Reporting into the Head of UX & CX Consultancy, this role serves as a SME for the consulting Customer Experience and Employee Experience offering.

What you’ll be doing:

• As CX Consultant, you’ll be a natural problem solver, who has planned, run and delivered customer experience optimisation and/or transformation projects across customer touchpoints (physical & digital).
• You will be an expert at getting under the hood of complex problems, facilitating workshops, and using design-thinking methods and techniques to improve digital products, services and enable organisations to embrace design-thinking and customer centric practices.
• You’ll pride yourself on your can-do attitude, flexible approach and ability to adapt processes to best suit client briefs.
• As a thought leadership in customer experience, you will have a high-level understanding of eCommerce technology, and be able to communicate effectively at all levels, including C-Level stakeholders.

What we want from you:

• You will have experience supporting Clients with CX consultancy services – concentrating (albeit not exclusively) on new product development, roadmap definition, experience management and support in the creation of business cases
• Have in depth experience of CX for eCommerce and influencing physical and digital journey’s
• Experienced designing and leading CX engagements and facilitating workshops
• Experience Strategically leading the development of CX consultancy propositions and go-to-market strategies, helping scope new client engagements and involvement in pitches
• Prior Experience Creating frameworks and approaches to key CX consultancy offerings to give structure and confidence to  customers.
• Contribute strategically to CX frameworks and tools, such as blueprinting, service ideation, journey mapping, and present to both to working groups and C-Suite.
• Understanding of research methodologies, and ability to contribute to definition of research projects and utilise insights
• You will bring together CX, data and tech services to run joined up consultancy engagements for brands and retailers
• You will bring new ways of working, innovative ideas and experiences to our teams and be passionate about making the difference both in the short term but also embedding these into the longer-term culture of our Business
• You will help grow your client’s business by helping them develop their CX and EX initiatives and roadmap

If you know some of this, even better:

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

More About the Role 
Are you a communications professional with the ability to lead complex corporate communications campaigns for some of the world’s most renowned brands? At Burson, we’re looking for an Senior Account Manager to join our Corporate and Public Affairs team. This is your opportunity to work with iconic clients such as Red Sea Global and HCLTech , shaping their reputations, influencing key audiences, and leading creative campaigns that drive results.

As an Senior Account Manager you’ll be at the forefront of client relationships, managing a portfolio of high-profile accounts, delivering strategic counsel, and leading projects that impact business outcomes. With a focus on corporate affairs, you’ll drive both proactive and reactive communications strategies, ensuring clients’ voices are heard across media, industry, and stakeholder landscapes.

You’ll have a hands-on leadership role, guiding teams, fostering creative problem-solving, and mentoring junior colleagues. You’ll also actively contribute to business growth, identifying new opportunities and driving integrated communication solutions for clients.

What you'll do

• Act as a senior day-to-day contact for clients, building trusted relationships through sound judgment, empathy, and clear counsel.

• Lead client conversations during high-stakes situations, offering calm, strategic advice under pressure and guiding them through complex reputation challenges across markets.

• Provide strategic oversight of crisis preparedness and response programmes, including scenario planning, escalation frameworks, and real-time media handling.

• Lead reactive and proactive issues management across fast-moving, high-risk environments – from reputation threats and regulatory scrutiny to activist pressure or internal crises.

• Support clients with media, stakeholder and employee communications during crises, maintaining trust and consistency of messaging

• Oversee and guide press office teams through high-volume and sensitive media landscapes.

• Shape media narratives, protect client reputations, and proactively manage journalist relationships, especially during periods of scrutiny or change.

• Provide clients with a steady stream of proactive, strategic recommendations that demonstrate strong news judgment and business understanding..

Experience that contributes to success

• Significant experience in crisis and corporate communications within an agency environment, ideally working with high-profile or highly regulated brands.

• Proven ability to lead on sensitive, business-critical situations with clarity, confidence, and discretion.

• Strong background in media relations and narrative management, particularly under intense scrutiny.

• Exceptional interpersonal and leadership skills – able to lead teams through challenging situations while maintaining morale and quality.

• Outstanding written and verbal communication skills, with the ability to distill complexity into clear, actionable messaging.

• Commercially minded, with experience managing budgets, forecasting, and resource planning across complex accounts.

• Comfortable working with data and insights to shape strategy, measure impact, and refine recommendations.

• Experience supporting new business efforts, from identifying opportunities to leading pitches and developing strategic proposals.

#LI-SF1 

Role Summary and Impact
Goat is WPP Media’s influencer solution, helping global brands harness the power of social and creator-led content to deliver measurable impact. Recognised as a global leader in the space, we deliver award-winning campaigns in more than 70 countries. With over 650 social natives worldwide, we create ambitious influencer programmes from tactical activations to long-term partnerships, designed to drive awareness, engagement and conversions across the full marketing funnel.

Key Responsibilities

• Analyse & dissect briefs to identify the need for creative and/or performance strategy in client proposals and RFPs.
• Support the development of strategic proposals, ensuring timely completion.
• Develop an understanding of the wider context surrounding each client and project.
• Contribute to integrated strategies, including culturally relevant and reactive ideas.
• Ensure clarity and consistency in campaign messaging and strategic direction.
• Conduct research using insights and distil findings into actionable recommendations.
• Collaborate closely with the campaign team to maintain alignment in creative strategy throughout campaign delivery.
• Review client-facing materials, ensuring accuracy in grammar, style, and content.
• Lead brainstorming sessions, using data and insights to inform creative ideas.

Skills and Experience

• 1–2 years of experience in a similar strategic role.
• Strong written communication and note-taking skills.
• Tech-savvy, with experience working remotely (preferably on Mac OS).
• Proficient in social media platforms, with a strong understanding of their unique features and audiences.
• Knowledge in paid media is advantageous.
• An eye for design or prior experience in design is a plus.
• Client-facing & presenting experience is advantageous.
• Interests in areas such as: Sustainability, Gaming, Tech, and Finance.
• Proficiency in PowerPoint / Google Slides (essential).
• Familiarity with Adobe Photoshop (preferred) and Excel / Google Sheets (beneficial).

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted 

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.

This role is available for all work preferences @home @flex @office in UK.

In this role, you’ll get to:

• Own customer contract processes and renewals.
• Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
• Establish cooperative working relationships with customers.
• Lead forecasting discussions and pipeline reviews with internal colleagues.
• Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
• Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot. Call target in place of 42 a month.

We are looking for people who:

• Fluency in English and Dutch
• Have experience with customer service and contract management
• Have negotiation or sales experience
• Have prior account management and/or customer retention experience
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have healthy negotiation and interpersonal problem-solving skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion.

1633 - VP, Client Transformation

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As the VP of Client Transformation, you're the linchpin connecting our strategic vision with flawless operational execution and deep client partnerships. This pivotal leadership role demands a dual focus: both ensuring the seamless operational flow with our agency partners and driving proactive, strategic transformation initiatives for our key clients.

You will serve as the strategic operational backbone for our agency ecosystem, acting as the primary route for reactive and proactive engagement for client and agency leadership. This involves expertly coordinating onboarding/offboarding processes, diagnosing and troubleshooting complex client and operational issues, and leveraging other teams to support the embedding of critical tools like OMS within client-specific approaches. You'll ensure our operations run like a well-oiled machine, supporting best practices and learning within client leadership teams, and providing the stability necessary for growth.

Concurrently, you will be the catalyst for profound client transformation. Moving beyond day-to-day media work, you'll proactively identify and cultivate opportunities for deeper partnership, utilizing insights from QBR feedback, client action planning sessions, and even smaller client escalations to uncover strategic business initiatives. You'll lead and manage the end-to-end transformation workshop process, designing and facilitating engagements that redefine client objectives, and then effectively hand back robust plans to client teams for ongoing support. Your ultimate impact will be two-fold: ensuring operational excellence that bolsters our client relationships, while simultaneously architecting and delivering strategic transformations that unlock new value, deepen partnerships, and solidify our clients' — and our own — competitive edge. You're not just solving problems; you're building bridges to the future, one seamless operation and one strategic initiative at a time.

Skills and Experience

Essential Experience:

• Progressive leadership experience in client-facing roles within consulting, client management, or transformation practices.
• Proven success in leading and executing large-scale, cross-functional client change programs from concept through to sustained impact, delivering quantifiable business benefits.
• Deep expertise in change management methodologies and the ability to navigate complex organizational structures and stakeholder dynamics in client environments.
• Project management or Business analytics skills are helpful but not essential qualifications

Key Skills:

• Change agent: Ability to dissect complex client landscapes, identify latent opportunities, and architect innovative solutions that align with long-term strategic goals. You don't just solve the symptoms but find the root causes.
• Exceptional Client Acumen & Relationship Building: A natural at building trust and influencing C-suite executives and key stakeholders. You understand client businesses inside and out, making you an indispensable advisor.
• Transformational Leadership: An inspiring leader who can rally internal and external teams around a shared vision, foster collaboration, and drive accountability. You lead with empathy but also with a clear direction.
• Master Communicator: Possess outstanding verbal, written, and presentation skills. You can distill complex information into clear, compelling narratives that engage diverse audiences.
• Analytical Rigor & Problem-Solving: Adept at leveraging data and critical thinking to diagnose issues, define objectives, and measure the success of transformation initiatives.
• Future-Forward Mindset: A keen awareness of emerging technologies, market trends, and disruptive innovations, and the ability to integrate them into client transformation roadmaps.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Due to the rapid growth and expansion of our business activities in various markets, we have the following full-time opening for an experienced, motivated, and technology-oriented individual for a French Financial Translator (English to French and vice versa).

Responsibilities:

We are looking for a professional translator with a strong focus on economics and finance, and the ability to work efficiently and independently to meet tight deadlines in a fast-paced environment while keeping a strong sense of team collaboration. In this position you will be required to:

• Translate a variety of content, such as website, account application, trading apps (IBKR Desktop, Client Portal, IBKR Mobile), etc.
• Translate client communication emails, bulletins, and announcements
• Translate FAQs and User guides
• Glossary and TM maintenance
• Perform quality assurance on existing translations (proofread and edit)
• Document processing

 Qualifications:

• Native French speaker
• Proficient in English
• MA or BA degree in Translation or related discipline
• Excellent written and oral communication skills
• CAT tool daily operation experience is a requirement (configuration and advanced use is a plus)
• Experience with the use of AI technology in an auxiliary function for translation is a strong advantage
• Minimum 3 years relevant experience with a financial institution, or translating finance-related content
• Knowledge of basic trading terms; familiarity with technical and marketing translation
• Proven time-management and organisational skills
• Personality: Self-confident, open, flexible, and able to work independently in a team-oriented environment

Location

20 Fenchurch Street, London, EC3M 8AF

Working Hours

8 am – 5 pm, Monday–Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period.

Role Overview

The Interactive Brokers Global Tax Team serves an important role in the success of our business. We mitigate risk and create value for our business and our customers. We partner with many functions across the company, including Technology, Business Development, Accounting, Treasury, Customer Service and Marketing, to assist our business in achieving our commitment of delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost. The Global Tax Team sets the tax policy for the company, and identifies, develops, implements, and manages tax strategies to help minimize our overall tax cost. We advise on the tax aspects of our product offerings to customers, manage tax audits, and ensure financial reporting and tax returns are filed timely and accurately.

We are seeking a highly skilled tax professional to join our Global Tax team with a focus on customer taxes in European markets. This role will report to the Director of UK & APAC Tax and work alongside other members of the Global Tax Team, particularly the U.S.-based information reporting & withholding tax team, to ensure comprehensive global coverage of customer tax obligations. While the initial focus will be on designing and developing customer tax statements for European retail clients, this role requires robust experience and solid technical understanding of information reporting and withholding tax requirements across European countries.

The ideal candidate will have strong technical tax knowledge of investment products, deep expertise in European tax filing obligations by retail customers, and knowledge of information reporting and withholding obligations by brokers, and the ability to translate complex tax requirements into operational processes and customer communications. A successful candidate will be a collaborative team player who is entrepreneurial, detail-oriented, and an excellent communicator.

Responsibilities

Customer Tax Statement Development & Delivery

• Design, develop, and maintain customer tax statements for European retail clients covering a wide range of investment products including stocks, bonds, mutual funds, ETFs, futures, options, and other derivatives
• Ensure tax statements comply with local tax reporting requirements and formats across multiple European jurisdictions
• Review and validate tax calculations for accuracy, including capital gains/losses, dividend income, interest income, withholding taxes, and tax reclaim information
• Partner with Technology teams to implement and enhance automated tax statement generation processes
• Create customer-facing documentation and guidance materials explaining tax statement information and tax reporting obligations

Product & Venue Analysis

• Research and analyse new and existing product offerings and new venue launches to determine customer tax implications, information reporting requirements, and withholding tax obligations for European markets
• Provide technical guidance on tax treatment and reporting obligations for various investment products and transaction types
• Draft functional requirements for information reporting and withholding tax features to software development teams
• Develop and maintain tax calculation methodologies for complex products and cross-border transactions

Research, Monitoring & Continuous Improvement

• Monitor, research, and analyse new laws and changes to existing laws that impact customer information reporting, withholding tax, and tax statement requirements across European countries
• Assess impact of legislative changes on IBKR’s processes and systems and communicate requirements to relevant stakeholders
• Identify and design system improvements that automate processes related to customer tax documentation, information reporting, withholding tax, and tax statement generation
• Develop and document standard operating procedures for information reporting, withholding tax operations, and tax statement preparation
• Assist with research, development, and integration of new tax technologies, including tax data collection and automation
• Contribute to special projects related to customer tax reporting, withholding, and technology enhancements

Qualifications, Skills & Attributes

Required:

• Minimum of 8-10 years of experience in tax with strong focus on tax treatment and impact to customers from investment activities, preferably in financial services, brokerage firms, asset management, Big 4 public accounting, or tax advisory
• Bachelor’s degree in Accounting, Finance, Taxation, or related field; professional tax qualification (CTA, ADIT, or equivalent) strongly preferred
• Robust technical knowledge and operational experience in European information reporting and withholding tax requirements, including:
• Country-specific reporting obligations and forms in major European jurisdictions
• Withholding tax rules, rates, and treaty relief procedures
• Customer tax documentation requirements and validation processes
• Regulatory reporting frameworks (CRS, DAC reporting, etc.)
• Strong technical knowledge of tax treatment for retail investors across various client tax profile and various investment products including:
• Equities and bonds (domestic and cross-border)
• Mutual funds, ETFs, and collective investment schemes
• Derivatives (futures, options, CFDs, warrants)
• Foreign exchange transactions
• Corporate actions (dividends, interest, stock splits, mergers, spin-offs)
• Solid understanding of capital gains taxation, dividend taxation, interest taxation, and withholding tax rules in European countries
• Knowledge of cross-border taxation issues, tax treaty provisions, and beneficial ownership concepts
• Experience drafting functional requirements for tax technology systems
• Excellent attention to detail with strong analytical and problem-solving skills
• Proficiency in Excel and ability to work with large datasets
• Strong written and verbal communication skills with ability to explain complex tax concepts clearly to both technical and non-technical audiences
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Proven ability to collaborate effectively with technology teams and translate tax requirements into system specifications

Preferred:

• In addition to English, fluency in a major European language such as German or French is a big plus
• Advanced degree such as a law degree (J.D., LL.M.) or equivalent legal qualification or professional certifications such as CTA (Chartered Tax Adviser), ADIT (Advanced Diploma in International Taxation), ATT, or local equivalent
• Experience with automated tax reporting and withholding systems and tax technology platforms
• Direct experience in brokerage operations and investment product mechanics
• Experience with tax reporting and withholding in multiple European countries (Germany, France, Netherlands, Italy, etc.)
• Knowledge of financial transaction taxes in European markets
• Experience managing tax audits or penalty abatement processes
• Basic knowledge of U.S. GAAP tax accounting (ASC 740-10)

Key Competencies

• Detail-oriented with commitment to accuracy and compliance
• Strong technical tax knowledge combined with practical operational application
• Collaborative team player with ability to work across departments and geographies
• Customer-focused mindset with service orientation
• Adaptable and comfortable with changing priorities and regulatory landscapes
• Process improvement and automation orientation
• Strong project management capabilities
• Entrepreneurial approach to problem-solving
• Excellent consensus builder

Location:

20 Fenchurch Street, London, EC3M 8AF

Working hours:

9 am – 6 pm, Monday–Friday

Benefits:

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model*
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period

Interactive Brokers (U.K.) Limited values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

We are seeking a highly skilled and empathetic Senior CX Researcher to deliver deep customer insights across our leading automotive client's mobile App Operations (App Ops) and Web Operations (Digital Experience - DX) teams. This hybrid role is for a strategic researcher who will split their time 50/50 between these two critical areas, fostering a holistic understanding of the customer journey and ensuring a seamless, high-quality experience across all digital touchpoints. 

You will be instrumental in uncovering user needs, behaviors, and motivations, translating them into actionable recommendations that drive product strategy, design decisions, and ultimately, customer satisfaction and loyalty within the automotive ecosystem. You'll be the voice of the customer, directly influencing the evolution of the client's key digital products. 

What you’ll be doing: 

You are a highly motivated, self-sufficient, and top-tier Senior CX Researcher with a passion for understanding people and solving complex problems. Your expertise spans a wide range of research methodologies, and you are adept at synthesizing diverse data points into clear, compelling narratives that drive business impact. 

• Strategic Research Planning & Execution (Across App & Web): 

• Develop and execute comprehensive research plans, utilizing a blend of qualitative and quantitative methodologies tailored to specific product and business objectives within both App Ops and Web Ops (DX). 

• Design, facilitate, and moderate a variety of research activities, including in-depth interviews, usability testing (on desktop and mobile devices), contextual inquiries, focus groups, surveys, card sorting, and tree testing. 

• Manage participant recruitment, screening, and scheduling for research studies, ensuring diverse and representative samples. 

• Champion user-centered design principles and a research-driven approach throughout both App Ops and Web Ops (DX) teams. 

• App Operations Focus (Approx. 50%): 

• Conduct specialized research into mobile app user behavior, covering aspects like onboarding flows, feature discoverability and adoption, in-app navigation, notification preferences, integration with vehicle features, and overall app performance sentiment. 

• Evaluate existing and proposed app functionalities to identify pain points, usability issues, and opportunities for experience enhancement within the App Operations lifecycle. 

• Analyze mobile-specific analytics data (e.g., app usage metrics, crash reports, session recordings) to inform research questions and validate findings. 

• Web Operations (DX) Focus (Approx. 50%): 

• Lead research efforts for the client's website and other digital platforms, focusing on user journeys related to vehicle configuration, online purchasing, service booking, lead generation, content consumption, and brand engagement. 

• Investigate website information architecture, navigation structures, content effectiveness, and conversion funnels to identify friction points and optimization opportunities. 

• Utilize web analytics data (e.g., Google Analytics, Adobe Analytics, heatmaps) to identify areas requiring deeper qualitative investigation. 

• Analysis, Synthesis & Communication: 

• Analyze research data from various sources (qualitative feedback, quantitative metrics) to identify patterns, themes, and actionable insights. 

• Synthesize complex findings into clear, concise, and compelling deliverables such as research reports, personas, journey maps (detailing cross-channel experiences), user flows, and actionable recommendations. 

• Present research findings and recommendations to diverse stakeholders, from product managers and designers to marketing teams and C-suite executives, adapting communication style and level of detail as appropriate. 

• Maintain a centralized repository of research insights, ensuring findings are discoverable and utilized across both App Ops and Web Ops (DX) teams. 

What we want from you: 

• Extensive Research Experience: 5+ years of hands-on experience as a UX Researcher, CX Researcher, or similar role, demonstrating a broad command of qualitative and quantitative research methodologies. 

• Automotive Industry Acumen: A demonstrated passion for and understanding of the automotive industry, customer segments, vehicle ownership lifecycle, and the role of digital services in modern motoring. 

• Dual-Platform Expertise: Proven experience conducting research across both mobile applications (iOS and Android) and complex web platforms, understanding the unique constraints and opportunities of each. 

• Methodological Versatility: Expertise in designing and executing a wide range of research methods, including but not limited to: usability testing, in-depth interviews, surveys, A/B test analysis, contextual inquiry, and ethnographic studies. 

• Analytical & Data-Driven: Strong analytical skills with the ability to interpret complex data from various sources (analytics platforms, research studies) and translate it into actionable design and business insights. 

• Collaboration & Adaptability: Exceptional collaboration skills, with the ability to seamlessly transition between and effectively support two distinct teams (App Ops and Web Ops/DX) with competing priorities. 

• Communication & Storytelling: Excellent written and verbal communication skills, with the ability to create compelling narratives from research findings and influence stakeholders at all levels. 

• Tool Proficiency: Proficiency with research tools (e.g., UserTesting.com, Qualtrics, Optimal Workshop), analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel, Firebase), and design collaboration tools (e.g., Figma for reviewing prototypes). 

• Strategic & Proactive: Ability to proactively identify research needs, frame problems, and define opportunities that align with business objectives, rather than just responding to requests. 

• Empathy & Customer Advocacy: A deep-seated empathy for the customer and a relentless drive to advocate for their needs throughout the product development lifecycle. 

• Agile Environment Experience: Comfortable operating within agile development methodologies, delivering timely insights to inform iterative product development. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-led CX Researcher to join a dedicated Customer Journey workstream supporting a high-profile automotive client. This role is focused on understanding and improving the end-to-end customer journey across key automotive experiences — from initial brand discovery and vehicle research through to purchase, ownership, servicing, retention, and loyalty interactions. 

Working closely with CX Strategists, UX Designers, Service Designers, Analysts, Content Strategists, Product teams, and client stakeholders, you will help uncover customer needs, pain points, behavioural patterns, and opportunity areas across both digital and broader connected customer experiences. You will play a critical role in ensuring customer insight directly informs journey design, prioritisation, service improvements, and strategic decision-making across the account. 

This is a highly collaborative role suited to someone who enjoys connecting customer behaviour, operational realities, and business objectives into actionable recommendations that improve experience quality and drive measurable outcomes. 

Key Responsibilities: 

1. Customer Journey Research & Insight Generation:

• Plan and conduct qualitative and quantitative customer research focused on understanding end-to-end automotive customer journeys across multiple touchpoints and channels.  

• Identify customer pain points, unmet needs, behavioural drivers, and moments of friction throughout the ownership and purchase lifecycle.  

• Conduct a range of research methodologies including customer interviews, contextual research, surveys, usability testing, diary studies, journey reviews, ethnographic research, and stakeholder workshops.  

• Synthesise complex research findings into clear, actionable insights that inform customer journey improvements and strategic recommendations.  

• Support journey-focused discovery initiatives across areas such as vehicle research, online and offline purchasing experiences, ownership journeys, servicing, aftersales, retention, and loyalty.  

• Help establish a deeper understanding of evolving customer expectations within the automotive landscape.  

1. Customer Journey Mapping & Experience Strategy:

• Create and maintain customer journey maps, service blueprints, personas, behavioural frameworks, and ecosystem maps that help visualise and communicate customer experiences.  

• Analyse interactions across digital and non-digital touchpoints to identify opportunities for greater consistency, efficiency, and customer satisfaction.  

• Support the definition of customer-centric strategies and recommendations aligned to business objectives and operational priorities.  

• Collaborate with UX, Service Design, Product, Marketing, and Operational teams to ensure customer insight is embedded throughout design and delivery processes.  

• Help prioritise journey improvements based on customer impact, feasibility, and commercial value.  

1. Data, Insight & Continuous Improvement:

• Collaborate with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Use customer feedback, analytics, VOC data, operational insight, and performance reporting to identify emerging trends and opportunities.  

• Support experience measurement frameworks and ongoing journey performance evaluation.  

• Contribute to continuous improvement initiatives by helping validate hypotheses, measure outcomes, and refine recommendations over time.  

• Advocate for evidence-based and customer-centred decision making across the wider programme.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with CX Strategists, UX Designers, Service Designers, Analysts, Product Owners, Content Strategists, Developers, Program Managers, and client stakeholders.  

• Facilitate workshops, collaborative working sessions, and playback presentations with both internal teams and client stakeholders.  

• Present research findings and journey insights clearly and confidently to audiences ranging from delivery teams to senior leadership.  

• Help align cross-functional teams around customer needs, experience priorities, and strategic opportunity areas.  

• Contribute positively to team culture, ways of working, and the ongoing maturity of customer journey thinking across the account.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, Customer Insight, or related disciplines.  

• Proven experience researching and analysing end-to-end customer journeys across digital and service ecosystems.  

• Strong understanding of customer-centred design principles, behavioural insight, and journey mapping methodologies.  

• Experience conducting both qualitative and quantitative research using a variety of methodologies.  

• Ability to synthesise large volumes of research and operational information into clear, actionable recommendations.  

• Strong experience creating customer journey maps, service blueprints, personas, insight reports, and strategic frameworks.  

• Experience working across complex, enterprise, or multi-channel customer environments.  

• Strong stakeholder management, workshop facilitation, and presentation skills.  

• Ability to balance strategic thinking with hands-on delivery within fast-paced and evolving programmes.  

• Strong collaboration skills with the ability to work effectively across CX, UX, product, analytics, content, and operational teams.  

• Excellent communication and storytelling skills with the ability to make complex customer insight accessible and impactful.  

• Automotive, retail, mobility, travel, financial services, or other customer experience-led industry experience is advantageous but not essential.  

• A proactive, curious, and empathetic mindset with a passion for improving customer experiences through insight-led thinking.  

• A strong portfolio showcasing customer research approaches, journey mapping, and measurable experience improvements is essential. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-driven CX Researcher to join a dedicated Web Operations (Digital Experience - DX) team supporting a high-profile automotive client. This role is ideal for someone passionate about understanding customer behaviour, uncovering actionable insights, and helping shape data-informed digital experiences across complex web ecosystems. 

Working closely with UX Designers, UI Designers, Analysts, Optimisation specialists, Content Strategists, Developers, Product Owners, and client stakeholders, you will play a key role in identifying customer needs, pain points, behaviours, and opportunities across the client’s digital platforms. You will help ensure customer insight sits at the centre of experience design, optimisation, and operational decision-making across the Web Ops (DX) environment. 

This is a highly collaborative role suited to someone comfortable balancing strategic research initiatives with fast-paced operational support, helping continuously improve customer journeys, digital performance, and overall experience quality through evidence-based recommendations. 

Key Responsibilities: 

1. Customer Research & Insight Generation (Web Operations / Digital Experience Focus):

• Plan, conduct, and synthesise qualitative and quantitative research activities across the client’s web ecosystem.  

• Deliver actionable customer insights that help shape UX improvements, optimisation initiatives, content strategies, and broader digital experience decisions.  

• Conduct a range of research methodologies including user interviews, usability testing, surveys, diary studies, heuristic reviews, competitor analysis, behavioural analysis, and stakeholder workshops.  

• Analyse customer pain points, friction areas, and unmet needs across key automotive customer journeys including research, purchase consideration, ownership, and servicing experiences.  

• Support ongoing operational and optimisation initiatives by identifying opportunities for continuous improvement across digital touchpoints.  

• Translate complex findings into clear, digestible insights and recommendations for both technical and non-technical stakeholders.  

1. Data-Informed Experience Optimisation:

• Collaborate closely with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Support CRO and experimentation initiatives by helping define hypotheses, evaluate user behaviour, and validate design decisions.  

• Use analytics platforms, heatmaps, session recordings, surveys, and customer feedback tools to identify experience improvement opportunities.  

• Help measure the effectiveness of digital experiences and contribute to ongoing optimisation roadmaps.  

• Advocate for evidence-based decision making across the wider DX team and client organisation.  

1. Customer Journey & Experience Strategy Support:

• Develop customer journey maps, personas, behavioural frameworks, and insight reports that support experience strategy and design decision-making.  

• Help identify end-to-end customer experience opportunities across multiple channels and touchpoints.  

• Support workshops and collaborative sessions to align stakeholders around customer needs, priorities, and opportunity areas.  

• Contribute to the definition of customer-centric frameworks, principles, and ways of working within the Web Ops (DX) team.  

• Ensure customer insight is effectively integrated into product, content, UX, and optimisation workflows.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with UX Designers, UI Designers, Content Strategists, Analysts, Developers, Product Owners, Program Managers, and client stakeholders.  

• Present research findings, insights, and recommendations clearly and confidently to diverse audiences ranging from delivery teams to senior stakeholders.  

• Collaborate with cross-functional teams to ensure research outputs are actionable, measurable, and aligned to business objectives.  

• Support the prioritisation of customer experience opportunities based on user impact, feasibility, and commercial value.  

• Contribute positively to team culture, research maturity, and continuous improvement initiatives within the DX team.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, or related customer insight disciplines within digital environments.  

• Proven experience conducting and synthesising both qualitative and quantitative research methodologies.  

• Strong understanding of digital customer journeys, user behaviour analysis, and customer-centred design principles.  

• Experience working across complex web ecosystems, digital products, or enterprise-level platforms.  

• Ability to translate research findings into clear, actionable insights and strategic recommendations.  

• Strong experience creating research outputs including journey maps, personas, insight reports, workshop outputs, and behavioural analysis.  

• Familiarity with analytics, experimentation, CRO, and behavioural insight tools and methodologies.  

• Strong workshop facilitation, stakeholder engagement, and presentation skills.  

• Comfortable working within fast-paced operational environments managing multiple concurrent priorities and research requests.  

• Strong collaboration skills with the ability to work effectively across UX, UI, analytics, optimisation, content, and development teams.  

• Excellent communication and storytelling skills with the ability to simplify complex information for varied audiences.  

• Automotive, retail, eCommerce, or premium consumer brand experience is advantageous but not essential.  

• A proactive, curious, and solutions-focused mindset with a passion for improving customer experiences through insight-led decision making. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS1

Available Locations: Netherlands, United kingdom, Germany, Portugal, France, Sweden

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. 

What you'll do as a Solutions Architect

The Solutions Architect is a senior technical leadership role. You are a customer facing hands-on technologist with credibility built on domain expertise across Cloudflare portfolio.  You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations. Your role will be to convince these decision makers of the long term value of thinking of Cloudflare as a strategic technology partner. 

You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long term solution architecture with Cloudflare as a centerpiece. An equally important component of this role is the expectation that you scale your expertise and knowledge across the wider Pre Sales Solution Engineering organization.

Specifically, we are looking for you to:

• Build and maintain the long term technical relationship of key accounts, ensuring the successful design, proof and adoption of Cloudflare as a part of the customers critical infrastructure.
• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers landscape.
• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs. 
• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts.
• Represent and Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Desirable skills, knowledge and experience

• 7+ years of experience in similar role or experience in a technical leadership role
• Previous experience as a solution architect, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
• Proven track record using it to help drive revenue.
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners.
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.
• Experience with Application, Security, Performance and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS and CDN.
• Knowledge of competitive market  around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, DDOS mitigations solutions, SD-WAN solutions , Secure Gateway solutions, SSE/SASE
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways.  
• Experience working with Identity Providers such as Entra AD, Okta, Ping, OneLogin, etc.
• Knowledge of web application programming XML, REST/SOAP API’s, REST, JSON,
• Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models.
• Knowledge of scripting languages such as Python and IAC products like Terraform
• Knowledge of security and cryptography.
• Knowledge of cloud/virtualization technologies and containerization

Available Locations: London or Lisbon

About the Department

Account Executives, Business Development Representatives, Solution Engineers, and Customer Success - all working together to help our customers adopt Cloudflare and build great Internet-enabled experiences. The sales team at Cloudflare helps customers take on real, technical problems while building the revenue streams that help the company provide free service to millions in our community.

About the Role

Based in one of our EMEA locations, you will drive sales into Gaming & iGaming accounts headquartered in Europe. You will employ both a ‘hunter’ and a ‘farmer’ mindset i.e. proactively penetrate target Gaming/iGaming prospect accounts, whilst leveraging relationships with existing customers and working cross-functionally with customer success to identify and execute on upsell opportunities within these accounts. You will build strong relationships internally (finance, compliance, legal, product, marketing, partners, etc.) and champion the ever-adapting requirements of customers in this segment to all internal stakeholders involved - so as to help deliver a best-of-breed solution to Gaming & iGaming customers in your target regions.

Additional responsibilities will include

• Carry & exceed individual quarterly quotas
• Leads contract negotiations
• Build a robust sales pipeline
• Develop long-term strategic relationships with key accounts
• < 50% travel

Examples of desirable skills, knowledge and experience

• Minimum 5 years of direct B2B selling experience required
• Fluent English and a second Eastern European language preferred
• Experience selling to Gaming & iGaming customers in EMEA preferred
• Direct experience selling network security and/or CDN solutions and services preferred
• Closing experience and track-record of exceeding quota
• Deep understanding of the sales process as it relates to Enterprise, Mid-Market, & SMB companies
• Relevant direct experience, track record, and relationships within Gaming & iGaming accounts in Europe is preferred
• Exemplary communication skills, both written and verbal, with confidence to develop and present ideas to varying levels of audiences
• Experience directly managing a pipeline of complex, large deals
• Basic understanding of computer networking and “how the internet works”
• Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)
• Strong interpersonal communication (verbal and written) and organisational skills.
• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast paced dynamic environment

Brief summary of role:

The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.  This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support.  CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams.  This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.

What you’ll be doing:

• Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
• Build and maintain strong working relationships with operational and project-level stakeholders.
• Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
• Monitor account health and usage trends to identify risks and drive proactive customer engagement.
• Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
• Surface expansion and retention risks to account teams.
• Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
• Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst.  Track progress against KPIs for adoption, retention, and growth.
• Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
• Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

What we are looking for:

• 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
• Experience facilitating onboarding, training, or engagement programs with customers.
• Bachelor’s degree preferred or equivalent experience.
• Construction industry experience is strongly preferred.
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
• Strong verbal and written communication skills with the ability to deliver product training effectively.
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
• Strong customer relationship-building skills with a customer-centric mindset.
• Ability to interpret product usage data to identify adoption risks or growth opportunities.
• Strong collaboration skills and willingness to work cross-functionally.
• Problem-solving mindset with the ability to troubleshoot customer issues independently.
• This role requires the ability to travel. The average travel requirements of this role are up to 25%.

Why join us:

• Join one of OpenSpace’s best performing teams and lead growth in a priority European market
• Category defining product with clear customer value and strong references
• Competitive compensation including base salary, variable componet and benefits
• Strong collaboration across Sales, Marketing, Customer Success and Product

Little more about the team:

The Solution Architecture team sits at the intersection of technology, customer advocacy, and revenue, working Honeycomb's most strategic opportunities. We partner with world-class engineering organizations to solve complex observability challenges and change how teams build and operate software. This is a team of hands-on technical leaders who want to shape major customer decisions, influence go-to-market strategy, and redefine what great technical selling looks like.

What you’ll do in the role:

• Own the technical strategy for complex sales opportunities, partnering closely with Account Executives and sales leadership to move deals forward.
• Lead discovery, solution design, and technical validation for customer environments with multiple stakeholders and competing requirements.
• Run complex evaluations and proofs of concept end-to-end, including success criteria, technical execution, risk identification, and debrief.
• Translate customer architectures into clear solution narratives that connect Honeycomb’s platform to engineering priorities and business outcomes.
• Deliver compelling demos, workshops, and technical presentations tailored to audiences ranging from practitioners to director-level stakeholders.
• Get hands-on when it matters: support instrumentation strategy, troubleshoot integration issues, and help customers prove value in real environments.
• Manage competitive evaluations and bake-offs with strong judgment, disciplined execution, and a clear point of view on Honeycomb’s differentiation.
• Identify technical and strategic risks across active deals and proactively adjust the evaluation approach when needed.
• Partner across Sales, Product, Field Engineering, Marketing, and DevRel to unblock deals and improve the overall go-to-market motion.
• Contribute reusable architectures, demo assets, and technical content that increase team effectiveness and scale best practices.
• Bring structured field insight back into the company to help inform product feedback, messaging, and technical strategy.
• Mentor more junior Solution Architects through collaboration, coaching, and shared learning.

What you’ll bring to the role:

• 5+ years of pre-sales, solution architecture, sales engineering, or customer-facing technical experience in B2B SaaS.
• Experience supporting complex technical sales cycles with multiple stakeholders, ideally in enterprise or commercial accounts with sophisticated engineering teams.
• Strong solutioning skills and the ability to turn ambiguous customer needs into clear technical approaches and evaluation plans.
• Deep working knowledge of observability, distributed systems, distributed tracing, and OpenTelemetry.
• Hands-on fluency with modern cloud environments, containers, Kubernetes, API-driven architectures, and at least one major cloud provider.
• Ability to troubleshoot instrumentation and integration issues across a range of languages, frameworks, and deployment patterns.
• Experience owning POCs or technical evaluations, including defining success criteria, managing risk, and driving toward measurable outcomes.
• Strong consultative communication skills, with the ability to tailor technical messaging across practitioners, architects, and director-level stakeholders.
• Credibility with developer, platform, SRE, and engineering-led audiences through both technical depth and business context.
• A clear point of view on Honeycomb’s value and differentiation in the observability landscape.
• Strong judgment, autonomy, and follow-through in fast-moving deal environments.
• A collaborative, low-ego working style with the ability to pull in cross-functional partners when the situation calls for it.
• A mentorship mindset and desire to make the team stronger through coaching, documentation, and reusable work.
• Familiarity with MEDDPICC or Command of the Message is a plus.
• Willingness to travel ~20% for customer engagements, field events, and internal collaboration.

Little more about the team:

The Solution Architecture team sits at the intersection of technology, customer advocacy, and revenue, working Honeycomb's most strategic opportunities. We partner with world-class engineering organizations to solve complex observability challenges and change how teams build and operate software. This is a team of hands-on technical leaders who want to shape major customer decisions, influence go-to-market strategy, and redefine what great technical selling looks like.

What you’ll do in the role:

• Own the technical strategy for complex sales opportunities, partnering closely with Account Executives and sales leadership to move deals forward.
• Lead discovery, solution design, and technical validation for customer environments with multiple stakeholders and competing requirements.
• Run complex evaluations and proofs of concept end-to-end, including success criteria, technical execution, risk identification, and debrief.
• Translate customer architectures into clear solution narratives that connect Honeycomb’s platform to engineering priorities and business outcomes.
• Deliver compelling demos, workshops, and technical presentations tailored to audiences ranging from practitioners to director-level stakeholders.
• Get hands-on when it matters: support instrumentation strategy, troubleshoot integration issues, and help customers prove value in real environments.
• Manage competitive evaluations and bake-offs with strong judgment, disciplined execution, and a clear point of view on Honeycomb’s differentiation.
• Identify technical and strategic risks across active deals and proactively adjust the evaluation approach when needed.
• Partner across Sales, Product, Field Engineering, Marketing, and DevRel to unblock deals and improve the overall go-to-market motion.
• Contribute reusable architectures, demo assets, and technical content that increase team effectiveness and scale best practices.
• Bring structured field insight back into the company to help inform product feedback, messaging, and technical strategy.
• Mentor more junior Solution Architects through collaboration, coaching, and shared learning.

What you’ll bring to the role:

• 5+ years of pre-sales, solution architecture, sales engineering, or customer-facing technical experience in B2B SaaS.
• Experience supporting complex technical sales cycles with multiple stakeholders, ideally in enterprise or commercial accounts with sophisticated engineering teams.
• Strong solutioning skills and the ability to turn ambiguous customer needs into clear technical approaches and evaluation plans.
• Deep working knowledge of observability, distributed systems, distributed tracing, and OpenTelemetry.
• Hands-on fluency with modern cloud environments, containers, Kubernetes, API-driven architectures, and at least one major cloud provider.
• Ability to troubleshoot instrumentation and integration issues across a range of languages, frameworks, and deployment patterns.
• Experience owning POCs or technical evaluations, including defining success criteria, managing risk, and driving toward measurable outcomes.
• Strong consultative communication skills, with the ability to tailor technical messaging across practitioners, architects, and director-level stakeholders.
• Credibility with developer, platform, SRE, and engineering-led audiences through both technical depth and business context.
• A clear point of view on Honeycomb’s value and differentiation in the observability landscape.
• Strong judgment, autonomy, and follow-through in fast-moving deal environments.
• A collaborative, low-ego working style with the ability to pull in cross-functional partners when the situation calls for it.
• A mentorship mindset and desire to make the team stronger through coaching, documentation, and reusable work.
• Familiarity with MEDDPICC or Command of the Message is a plus.
• Willingness to travel ~20% for customer engagements, field events, and internal collaboration.

About the Role

We are looking for a Sales Development Representative to book meetings with brands we want to do business with. As the first line of communication with prospects, SDRs have a strong understanding of our sales process, excel at researching leads, facilitating new relationships, and setting our Account Executives up for success. You will coordinate cross-functionally with sales and marketing to bridge the gap between product and revenue.

This is a hybrid role and you will be required to work in the London office 2x a week (Tuesdays and Thursdays). 

What You’ll Accomplish

• Research and identify potential customers for our multi-product ai powered solution 
• Send outreach via email and LinkedIn as well as make outbound calls to drive customer meetings for your Account Executive
• Partner with C-Level and VP-level executives at leading companies
• Learn and develop critical sales skills in the sales process like meeting preparation, follow-up and closing 
• Ability to progress to an Account Executive role or other roles at the company

Your Expertise

• Intelligent, curious and driven to succeed in a career in tech startups and sales
• Hard-working and persistent, putting in the time before and after meetings to deliver great results
• Motivated by metrics and uncapped commission 
• Openness to coaching and training

#LI-SJ1

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#LI-SJ1 

About the role

We are looking for a Senior Product Manager to own and evolve one of the most important areas of the Typeform experience, product usage and growth.

This role sits at the intersection of Product, Data, Marketing, and Lifecycle. You will own the full journey across onboarding, activation, retention, and engagement, helping customers discover value faster and return more often.

The opportunity is significant. We have a strong testing and publishing motion, but there is still a large gap between users creating forms and becoming active, retained customers. This role is central to improving that journey and turning usage into sustainable revenue growth.

You will partner closely with Lifecycle Marketing, PMM, Research, Data, and Engineering to define and execute a clear growth strategy across the customer lifecycle. This is not a role for someone who waits for perfect information or builds roadmaps around ideas alone. We are looking for someone who starts with the problem, uses data to identify opportunities, and moves quickly to test and learn.

Things you will do

• Own the onboarding, activation, retention, and engagement product experience end to end
• Build and drive an integrated growth roadmap alongside Lifecycle Marketing and PMM
• Define product strategy for your area, grounded in customer insight, business impact, and data
• Identify friction points across the user journey and turn them into fast, testable opportunities
• Lead experimentation across onboarding flows, engagement loops, and retention initiatives
• Partner closely with Research and Data to deeply understand customer behavior and usage patterns
• Bring structure and clarity to prioritization, helping teams focus on the highest impact opportunities
• Drive measurable improvements across activation, repeat usage, and engagement metrics
• Influence cross functional teams across Product, Marketing, and Leadership to create shared accountability around growth outcomes
• Raise the quality bar across product thinking, experimentation, and execution discipline

What you already bring to the table

• Strong product management experience working on growth, onboarding, retention, or engagement problems
• A proven track record of improving product usage metrics that translate into meaningful business impact
• Deep experience with experimentation and hypothesis driven product development
• High comfort level working with product analytics tools such as Amplitude or similar platforms
• Strong product intuition and the ability to balance speed with thoughtful decision making
• Experience partnering closely with Lifecycle Marketing, PMM, Data, and Research teams
• Strong communication skills with the ability to simplify ambiguity into clear next steps
• A highly customer centric mindset, grounded in both qualitative and quantitative insight
• Bias for action, strong ownership, and the ability to operate effectively in fast moving environments
• Humility and openness to feedback, with a focus on outcomes over ego

Nice to have

• Experience working on PLG or SaaS growth motions
• Experience with tools such as Fullstory or equivalent behavior analytics platforms
• Experience scaling onboarding or lifecycle experiences across multiple customer segments
• Experience working on products with large scale usage and experimentation environments

About the role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for our European markets, one of our fastest-growing regions. Based in London, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You’ll also act as a subject matter expert for the Europe market, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You’ll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You’ll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for Europe across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities (across multiple markets, languages, and time zones).
  
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll’s CRM market lead for Europe, advising on cultural nuances, local market behaviors, local platform norms, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into Europe lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (multilingual markets, consent and preference management, deliverability best practices, local payment behaviors, and evolving platform changes across iOS/Android) to evolve CRM campaign strategy and execution.

About You

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of European consumer behaviors, digital marketing platforms, and messaging ecosystems (including WhatsApp where applicable), with experience operating in privacy-first environments.
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued. 
• Additional proficiency in relevant regional languages is a plus.

About the Team

The Lifecycle Marketing team curates personalized journeys that strengthen fan loyalty and lifetime value. With data-driven insights and fan-first creativity, we connect users to the right experiences at the right moments across owned channels.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Employer 5% salary contribution into a DC Pension Plan
• Allowances for Gym & Wellness, Meals, Commuting
• Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store
• Professional Development
• Company's Paid Parental Leave
  • up to 22 weeks for birthing parents
  • up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
  • Flex Time Off
  • 5 Yasumi Days
  • Half-Day Fridays during the summer
  • Winter Break

#LifeAtCrunchyroll #LI-Hybrid 

About the role

We’re looking for an Editorial Manager to own and elevate Typeform’s editorial storytelling across channels and formats.

Today, editorial shaping and long form storytelling are spread across multiple people and external partners, which makes it difficult to scale quality, consistency, and narrative cohesion. This role changes that.

You will become the editorial owner across thought leadership, research reports, newsletters, SEO content, product storytelling, and campaign narratives. You’ll help Typeform tell clearer, smarter, and more differentiated stories in an increasingly crowded AI market.

This role sits within the Brand & Creative organization and partners closely with Brand, Product Marketing, Social, PR, Product, and Growth teams. You’ll combine strong editorial judgment with hands on execution, helping shape ideas into compelling narratives while building the systems and workflows that allow content to scale without sacrificing quality.

This is a high ownership role for someone who loves storytelling, has strong editorial instincts, and knows how to turn complexity into clarity.

Things you will do

• Own Typeform’s editorial roadmap and calendar across newsletters, blogs, reports, thought leadership, and long form storytelling
• Lead editorial direction across campaigns, product storytelling, research content, and executive thought leadership
• Act as the primary editor and final quality reviewer for key written content across the business
• Shape complex ideas, data, and product narratives into clear, engaging, and differentiated stories
• Establish editorial standards, workflows, and review processes that improve consistency and scalability
• Manage freelancers, agencies, and external writers, providing direction, feedback, and quality control
• Partner closely with Brand, Product Marketing, PR, Product, and Growth teams to align storytelling across channels
• Support SEO and product led content initiatives as we expand content production at scale
• Help build repeatable systems for AI assisted editorial workflows while maintaining a high quality bar
• Identify storytelling opportunities based on audience insights, performance data, market trends, and product direction

What you already bring to the table

• Significant experience in editorial, content strategy, journalism, brand storytelling, or content marketing roles
• Exceptional writing and editing skills across long form content, reports, newsletters, thought leadership, and digital content
• Strong editorial taste and the ability to identify what makes storytelling clear, credible, and compelling
• Experience shaping narratives for technology, SaaS, AI, product, or B2B audiences
• Ability to translate technical or product concepts into human centered stories
• Experience managing external writers, agencies, or editorial contributors
• Strong stakeholder management skills and confidence partnering with senior leaders
• Comfort working in fast moving environments with shifting priorities
• Experience using AI assisted workflows and modern content tools thoughtfully and effectively
• Strong organizational skills with the ability to manage multiple projects simultaneously

Nice to have

• Experience working with proprietary research, surveys, or data driven storytelling
• Background in media, publishing, martech, adtech, or SaaS
• Experience partnering closely with PR and Communications teams on earned media narratives
• Experience supporting executive LinkedIn thought leadership or ghostwriting
• Familiarity with tools like Notion, Figma, Canva, Miro, and Webflow

1948 - Senior Associate Director, Planning 

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About OpenMind: A Leading WPP Media Brand

OpenMind:

Openmind is a bespoke team within GroupM, made up of best-in-class digital, offline and integrated media experts who work together for Nestlé. At OPENMIND, we feature our Pervasive Performance model to drive revenue and long-term value for our clients. Pervasive Performance is rooted in the belief that Brand and Performance are inextricably linked.

Role Summary and Impact

This role offers a unique and compelling opportunity to shape the future of media strategy for one of the world's most iconic brands, Nestlé, ranked as the fourth biggest brand in the UK by sales. As a Category SAD, you will be at the forefront of innovation, driving impactful campaigns and fostering deep client relationships. What makes this position truly exciting is the chance to:

• Influence UK Strategy: Directly integrate category strategy into local media plans, impacting investment allocation across diverse brands within the UK market. Your insights will enhance Nestlé's visibility in planning, performance, and competitive landscapes, ensuring consistency for a brand of this significant scale.
• Champion Innovation: Leverage your expertise to push the boundaries of media thinking, developing cutting-edge communication plans and strategic guidance that redefine industry best practices.
• Cultivate Key Relationships: Build and nurture strong partnerships with the UK Nestlé Category team, becoming a trusted advisor and an indispensable part of their success.
• Lead and Inspire: Guide and mentor a dedicated team, including an Associate Director, Manager, and Planner, fostering their growth and ensuring best-in-class execution.
• Collaborate and Grow: Benefit from a robust support system, drawing inspiration and assistance from a network of specialists, OpenMind leadership, and other Category leaders.

This is an opportunity to make a significant impact, innovate within a dynamic industry, and grow your career within a globally recognised media agency, working with a brand that is a true leader in the UK market.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
• Solid multimedia planning experience
• Experience managing senior clients and stakeholders
• Experience coordinating multiple stakeholders and agency partners
• A thirst for learning about technology, trends, media, people, brands and the industry
• An ambition and tenacity to make the ordinary extraordinary
• An ability to spot the real issue behind the brief – knowing how to challenge the client to understand what they really need
• Data-literacy – aware of the available resources and how to turn data into insights that shape clear strategic opportunities
• Attention to detail
• To have an opinion and be able to voice it in a clear and positive light
• Good storytelling skills – to give our ideas and thinking the best chance of coming to fruition
• Team management skills, including the ability to communicate clearly and manage workload
• Calm under pressure

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Responsibilities

We are looking for an exceptional Senior Enterprise Account Executive to build our presence in the UK&I enterprise market.

In this role, you will also be responsible to:

• Reporting directly to our AVP for Northern Europe, you’ll build and execute a territory plan targeting large enterprise accounts in the UK&I market.

• You’ll be almost wholly focused on new business initially as we expand our enterprise footprint in the region

• Along with our SDRs, partner sales and marketing teams you will multi-thread with C-level executives across business units in your target accounts. 

• You will own all new business revenue, both new logo and expansion within existing accounts.

Requirements

Qualifications / Experience / Technical Skills

• 10+ years of experience in a full cycle, closing role

• Successful in selling software or technology solutions, ideally in the integration, middleware, automation or enterprise software space

• Experienced in leading complex and commercially significant sales to IT and business leaders within enterprise accounts.

• Experience handling and owning relationships within enterprise companies

• Proven track record of consistently meeting or exceeding quota

• Preferred location: London

Why this role?

• The deals are complex and strategic, so you'll be constantly challenged and learning, working alongside some of the sharpest people in the industry. And because we're still growing fast in the UK market, there's genuine opportunity to shape the territory, build something meaningful, and accelerate your career in ways that just aren't possible at more mature organisations. Plus, you'll be doing all of this in a culture that actually values collaboration over politics, and gives you the trust and autonomy to do your best work. 

(REQ ID: 2370)

Your Role:

As a Sales Development Representative at Tenable, you’ll be on the front lines of driving pipeline growth. You'll work in close partnership with the sales team to identify and qualify both inbound and outbound opportunities that directly impact revenue and push our go-to-market strategy forward. This is your chance to make a real difference, fast.
Your Opportunity:

• Strategically research and identify high-potential target accounts for outbound campaigns to generate qualified sales opportunities.
• Act swiftly on inbound leads, turning initial interest into sales-qualified opportunities and accelerating pipeline creation.
• Collaborate with regional sales teams to shape and execute territory attack plans—scheduling key meetings and product demos.
• Partner with Marketing to amplify the impact of webinars and events—owning outreach, invitations, and follow-ups to drive engagement across the full funnel.
• Represent Tenable at in-person events as needed, supporting field engagement and lead generation efforts.
• Maintain precise, up-to-date records in CRM systems to ensure data accuracy across your region.
• Contribute to a culture of continuous improvement—refining messaging, testing new tools, and sharing actionable feedback to boost team performance.
• Take on additional duties as assigned to support broader business goals.

What You'll Need:

• 1–3 years of experience in sales development roles, with a proven track record in outbound prospecting and cold calling.
• Ability to thrive under pressure—managing multiple priorities in a fast-paced, target-driven environment.
• Strong attention to detail and exceptional time management skills.
• Fluency in English and German.

And Ideally:

• Proficiency with Salesforce or similar CRM platforms.
• A Bachelor’s degree.

#LI-JG1

#LI-Office

1184 - Planning Manager - Strategy & Comms 

About the role: 

 The planning team are the guardians of creating industry leading, unrivalled work at WPP. We are central conduits to all specialists, striving to push boundaries and have a positive impact on consumers and brand. 

We are looking for a Planning Manager to join our expert media planning team for our prestigious automotive client account for the UK, creating impactful cross channel campaigns and building your media planning skills. This role is central to translating our client's modern luxury vision into actionable media plans that drive desire and deliver exceptional results. The Planning Manager will be supporting the Planning Account Director in transforming the strategic frameworks, uncovering deep consumer insights and leveraging the full capabilities of WPP Open to create hyper-personalised, immersive brand experiences that connect with high-value audiences at every touchpoint. This individual will be a partner to the internal WPP teams, ensuring all media efforts are aligned with our client’s brand objectives and business goals. The Planning Manager will work closely with the strategy, planning and activation teams to ensure the transition of the strategic approach to planning and activations. This team will be at the forefront of WPP agency integration model working alongside creative, production and underpinned by data and technology in WPP Open. 

 In this role you will: 

Media Planning Craft: 

• Develop an in-depth understanding of media channels including where, when and how to use them based on the client brief. 
• Have a skilled knowledge of WPP and industry media planning tools and be able to train other team members. 
• Have a skilled understanding of industry best practices and planning theory. 
• Develop a fundamental knowledge of WPP Purchase Journey thinking and Provocative Planning Philosophy. 

Campaign Management: 

• Ownership of campaign activity including briefing teams, collating response, managing client’s deliverables, and ensuring accuracy across all workstreams. 
• Work closely with the planning and activation teams to ensure the day-to-day account is run efficiently and effectively. 
• Be able to bring in specialist teams where needed to work on briefs and client questions. 
• Ensure financial management processes are always excellent and met in a timely manner. 

Effective communication: 

• Become a trusted main day-to-day contact for junior clients, learning their business and ways of working. Ensuring that all requests & queries are answered with accuracy and in a timely manner. 
• Support in managing Planning Executives to ensure they are on track with daily tasks, mentor and challenge them with new projects to develop their career. 
• Start to develop a proactive problem-solving mindset but know when to flag any issues or concerns with the Planning Director. 

Core skills: 

Practice Area Knowledge – Skilled 

• Demonstrates knowledge of the media landscape including future trends, best practice and challenges. Comfortable using (or briefing out) of the various products, platforms and systems that comms planning use. 
• Develops breadth and depth of industry understanding. Becomes confident using tools, technology, techniques and systems and is able to train others. 
• Comfortable presenting both direct from platform (OS, Architect etc) and developing a story from data but delivered outside of platform (Telmar etc). 
• Can confidently answer client questions and liaise with internal teams on best solutions to use. 

Problem Solving – Fundamental  

• Applies focused questioning and systematic research to understand the problem and wider impact. Translates business problems into solutions 
• Uses critical questioning and maintains a broad perspective when analysing information to gain a deeper understanding of the problem and wider impact. 
• Quickly generates appropriate solutions informed by previous experience. 
• Understands how to resolve escalated issues and supports others to problem solve. 
• Supports or leads troubleshooting communication for issues. 
• Asks questions and performs routine or basic analysis to define problems. 
• Generates some solutions in own area of work and suggests additional sources of information to further investigate problems. 
• Seeks a variety of perspectives and inputs and probes for more information to fully understand the problem and wider impact. 
• Provides communication support for troubleshooting issues internally and externally with third parties. 
• Develops a broad understanding of industry tools, technology, techniques and systems as well as application.  
• Can run simple tasks independently and either present to clients direct or package for wider team. 

Stakeholder Relationships – Fundamental 

• Demonstrates knowledge of the agencies (or clients) organization structure and people, client relationships, business strategy, industry and challenges. Cultivates, nurtures and grow relationships with key clients, stakeholders and decision makers internally, externally and virtually. 
• Has a good understanding of how the agency operates and works with their clients. 
• Knows about the client’s business and who the key decision makers are there. 
• Has good understanding of agency and client and their business goals and challenges. 
• Builds a working knowledge of market trends effecting the client (and agency).​​​​​​​ 
• Responds to stakeholder requests in an accurate, timely and professional manner and seeks to have a good understanding of client needs and challenges. 

Effective Communications – Skilled  

• Is able to lead dialogues between and with internal and external people (strategy, comms planning, channel planning and activation teams as well as clients and media partners). Uses simple, clear and human language wherever possible but can be technical when required. Thinks about most appropriate communication channels and styles and employs active listening. 
• Breaks down complex technical information into understandable language, guiding others on best practice. 
• Uses knowledge and expertise to generate comprehendible, broadly-applicable communications. 
• Designs differentiated communications (content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity. 
• Attends client and agency meetings to present. 

Campaign Management – Skilled 

• Manages and takes ownership of several project/tasks accurately and thoroughly and with minimal error- without losing track of important details or deliverables. 
• Teaches others the importance of accuracy and thoroughness so that sufficiently detailed information is logged correctly. 
• Manages and takes ownership of campaigns from start to completion, maintaining accurate pipeline and campaign information across elements of the plans. E.g creative trackers and booking deadlines 
• Delivers accurate reports with value-added insights and actionable findings to improve campaign performance.  
• Be accountable for the ongoing management of campaign budgets.  E.g finance reconciliations 
• Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables. 

Compelling Storytelling – Skilled 

• Be able to use knowledge of the media ecosystem, industry trends and clients' business pressure points to build a persuasive story and recommendation that acknowledges their preferred communication style. 
• Applies big picture thinking in work and proactively leverages an understanding of the organisation and key industry trends.   
• Understand the different elements of responses.  
• Designs differentiated communications (content focus, style, presentation, etc.) for various internal and external audiences. 

Ideas Creation – Skilled 

• Generates or facilitates new ideas, methods, innovation or creative media solutions that can deliver growth. 
• Regularly engages in new projects/activities that can help solve identified barriers or opportunities as part of planning.  
• Can identify the relevant partners to bring ideas to life.  
• Uses wider industry knowledge and trend understanding to help generate solutions that can deliver against communication objectives. 

Comms Planning – Skilled 

• Finds solutions for client business problems using media. 
• Applies knowledge of client, audience, channel, market and category to effectively delivery compelling multi-media plans. 
• Translates learnings and trends to create marketing communication strategies that are effective with clear measurement. 
• Application of purchase journey thinking and visualisation of how the media plan works across channels. 
• Translation of strategic direction / platform / provocation into directional role for media, channel role and behaviour in channel. 
• Identifies and recommends budget shifts as campaign is in-flight where appropriate. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

1852 - Director, Planning

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

About WPP 650  

Join an award-winning team at the heart of UK government, where your work will genuinely shape lives. As part of WPP 650 you’ll be part of a supportive, collaborative environment that values curiosity, kindness, and growth. Together, we use behaviour change principles to design smarter services, influence better decisions, and help millions of people across the country. 

Named WPP 650, after the 650 UK constituencies, the name is a reminder that our work must reflect the full breadth of the country, every community, every audience. No two days are the same. The challenges are complex, the problems worth solving, and the learning constant. You’ll tackle issues that matter, alongside talented colleagues who care deeply about what they do. It’s demanding – but always rewarding. 

WPP 650 is a bespoke agency unit within WPP, dedicated to serving the evolving communications needs of government clients. We bring together the best of WPP's talent, technology, and insights to deliver impactful, modern, and effective public communications. We are at the forefront of reimagining how government engages with its citizens. 

This is meaningful work with real-world impact – the kind you can point to with pride. 

Role Summary and Impact 

Planning Director 

About the role: 

The planning team are the guardians of creating industry leading, unrivalled work at WPP 650. We are central conduits to all specialists, striving to push boundaries and have a positive impact on consumers and brand. 

WPP 650 is looking for a Planning Director to join our growing planning team, to drive planning across specific clients and be a media planning expert. 

In this role, you will: 

Media planning craft: 

• Develop an advanced understanding of media channels, channel ecosystems and planning best practices. 
• Start to translate strategic approach into planning practices for specific client briefs and pitches. 
• Have an advanced understanding of WPP 650’s Consumer Journey thinking and planning philosophy across all client work. Including being an expert in a broad set of internal tools, as well as external tools to build a deep understanding of the consumer, the client’s business and its specific opportunities.   
• Have an expert overview of the media market landscape, trends and start to build media owner relationships. 

Campaign management & effective communication: 

• Oversee campaign management, ensuring quality control and output is of the highest standard. 
• Develop a skilled understand of commercial practises and of the wider agency. 
• Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. 

Comms planning and storytelling:  

• Own planning presentations including defining the inputs needed and working with the wider teams to compile work and meet deadlines. 
• Lead brainstorm and idea creation for campaigns 
• Start to independently problem solve, including integrating and questioning data and insights and find solutions based on knowledge and experience. 

Core skills: 

Practice Area Knowledge -Skilled- Develops breadth and depth of industry understanding. Becomes confident using tools, technology, techniques and systems and is able to train others. Comfortable presenting both direct from platform (Open) and developing a story from data but delivered outside of platform (Telmar etc). Can confidently answer client questions and liaise with internal teams on best solutions to use. 

Problem Solving – Skilled - Uses critical questioning and maintains a broad perspective when analyzing information to gain a deeper understanding of the problem and wider impact. Quickly generates appropriate solutions informed by previous experience. Understands how to resolve escalated issues and supports others to problem solve. Supports or leads troubleshooting communication for issues. 

Stakeholder Relationships – Skilled - Has an expert knowledge of client and agency structures. Can identify key decision makers and understands their perspectives which is used to build relationships. Has strong knowledge of the client sector/industry which is shared to build strategies and plans. Identifies strategic issues and raises questions to help stakeholders explore and understand their wider business challenges. ​​​​​​​ Can easily suggest business solutions to match client/stakeholder needs and achieve objectives. 

Effective Communication -Advanced- Leads the delivery of relevant and accurate information to drive maximum impact. Consistently delivers communications to influence and educate all levels of seniority, appropriately judging the demands of the situation. Creatively develops presentations and comms to help with the understanding/education of complex information. Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey plans in a user-friendly way. 

Campaign Management – Advanced - Reviews the work of others to ensure accuracy and thoroughness objectives have been met; provides coaching on ways to improve work outputs.  Applies best practice to campaign management and acts as the escalation point for issues.  Provide actionable insights during mid and post campaign reports to improve in-flight optimizations and future campaign brief recommendations.  Oversees team members to discuss current projects, workload and activities prioritises resources accordingly.  Improves workload management by supporting other in setting priorities and by postponing less relevant work. 

Compelling Storytelling – Skilled - Applies big picture thinking in work and proactively leverages an understanding of the organization and key industry trends.  Understand the different elements of responses.  Designs differentiated communications (content focus, style, presentation etc) for various internal and external audiences. 

Ideas Creation – Advanced - Lead new projects/activities that can create ideas to deliver effective solutions to clients’ business objectives.  Ability to proactively generate ideas to provoke and deliver against broader business strategies.  Coaches others to gain new insights and view opportunities from different perspectives.  Championing an environment that fosters innovation by encouraging others to openly share and build on other’s new ideas, products and solutions 

Comms Planning – Skilled - Applies knowledge of client, audience, channel, market and category to effectively deliver compelling multi-media plans.  Translates learnings and trends to create marketing communication strategies that are effective with clear measurement.   Application of purchase journey thinking and visualization of how the media plan works channels.  Translation of strategic direction/platform/provocation into directional role for media, channel role and behaviour in channel.  Identifies and recommends budget shifts as campaign is in-flight where appropriate. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

 #LI-Promoted

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, Product Specialist - CDP, Martech, AI 

About the job

This position is needed to act as the "bridge" between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends
• Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams
• Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design
• Educate cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases  (Sales, Presales, Marketing, Enablement, CS, Product, etc.)
• Mentor sales and SE team members on value-selling strategies and complex solution selling
• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy via GTM interlock and Product Life Cycle processes
• Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi-product GTM motion

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation
• Expert stakeholder collaboration and influencing skills
• 6+ years of progressive presales experience, including complex solution architecture
• 2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse
• Strong track record of excellent verbal and written communication skills, and  driving deal strategy with creative and compelling storytelling
• Experience selling and designing solutions across multiple product areas within a CDP or Martech-related platform 
• Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives

Desired:

• Experience working in an overlay or specialist presales capacity
• Experience collaborating with product on strategy, positioning, and roadmap

Location

This role will be remote but must be based in the United Kingdom or Ireland 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

1581 - Account Manager, Social - MM&D

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP 650

Join an award-winning team at the heart of UK government, where your work will genuinely shape lives. As part of WPP 650 you’ll be part of a supportive, collaborative environment that values curiosity, kindness, and growth. Together, we use behaviour change principles to design smarter services, influence better decisions, and help millions of people across the country.

Named WPP 650, after the 650 UK parliamentary constituencies, the name is a reminder that our work must reflect the full breadth of the country, every community, every audience. No two days are the same. The challenges are complex, the problems worth solving, and the learning constant. You’ll tackle issues that matter, alongside talented colleagues who care deeply about what they do. It’s demanding – but always rewarding.

This is meaningful work with real-world impact – the kind you can point to with pride.

Role Summary and Impact

As a Paid Social Account Manager, you will play an integral role in the day-to-day running of busy client accounts, ensuring flawless paid social campaigns. You will develop comprehensive media plans, oversee campaign execution, and drive performance optimization across key social channels. Working closely with the Account Director, you will support and mentor team members, contribute to advanced features and strategies, and act as a key point of contact for clients and partners, contributing insightful data analysis and recommendations within the WPP Open ecosystem.

Reporting Structure: Reports to Paid Social Account Director.

Key Responsibilities

• Campaign Management:
• Develop comprehensive paid social media plans (+ supporting material) aligned with client objectives and KPIs, clearly articulating the rationale for proposed tactics.
• Responsible for end-to-end setup of paid social campaigns, utilizing advanced features (e.g., bid rules, 3rd party tools) to achieve results.
• Oversee and ensure regular Quality Assurance (QA) checks, monitoring campaign performance, pacing, troubleshooting, and optimizing to improve performance.
• Produce detailed and accurate weekly/monthly campaign performance reports and insightful commentary, including end-of-campaign reporting and quarterly/annual reviews.
• Identify trends and recommend on-platform actions to capitalize/mitigate these trends.
• Client & Partner Management:
• Act as a key social point-of-contact for clients, ensuring confidence in the team's output and supporting client calls/presentations.
• Demonstrate a deep understanding of media/technology developments, identifying opportunities to test and innovate in paid social, and building relationships with key media partners (Meta, TikTok, Pinterest etc.).
• People Development & Support:
• Work with your line-manager to effectively manage and prioritize workloads for team members.
• Mentor and support team members, leading by example and assisting with their training and development.
• Contribute to the recruitment process, attending interviews and acting as a team ambassador.
• Operational Excellence:
• Identify opportunities to test and innovate in paid social; work with line-manager to develop and implement testing/learning agendas.
• Ensure accurate and timely fulfilment of mandatory agency finance processes, working with team members to ensure compliance and minimize queries.
• Collaborate closely with planning teams and other channel specialists to ensure paid social activity complements the wider marketing mix.

Skills and Experience

• Proven experience working in a digital marketing or agency-based role, with a strong track record of working with clients or external stakeholders.
• Extensive experience setting up and optimising paid social campaigns across key social platforms (e.g., Meta, TikTok, Pinterest). Training certifications (e.g., Meta Blueprint) a plus.
• Experience planning large-scale paid social campaigns across brand and direct-response objectives.
• Experience compiling detailed and insightful end-of-campaign reports and presentations; knowledge of structuring regular client review presentations.
• Strong relationship-building skills; comfortable presenting to clients and leading calls.
• Some experience line managing individuals and/or helping to train others across paid social.
• Collaborative, friendly, and with a can-do attitude.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

About Precisely:

Precisely is a global leader in data integrity, providing accuracy and consistency to 12,000 customers in over 100 countries, including 95% of the Fortune 100. Our data integration, quality, location intelligence, and enrichment products empower better business decisions and deliver superior outcomes.

Overview of the role:

The Channel Sales ecosystem consisting of more than 1,000 partners and resellers is an important engine for our Go to Market strategy. This role is responsible for driving revenue and generating opportunities, across Northern Europe, Middle East and Africa, with Distribution & Channel Partners, enabling them on Precisely Software Solutions Product portfolio. You will manage our top focus channel partners and develop and execute a growth plan focusing on the DI Suite of products. You will scan the market and recruit new partners for the DI Suite and you will be operating as the primary interface between partners and Precisely sales teams in EMEA, generating new pipeline opportunities and managing the partner funnel.

What you will do: 

• Implementation and execution of the Northern Europe, Middle East and Africa channel strategy plan consistent with company’s growth objectives.
• Develop and leading strategic sales plans and revenue targets with Focus Growth Partners.
• Manage Pipeline and deal flow opportunities between the Channel Partners and Precisely sales.
• Work with Partners to develop accurate and timely forecasts and monitoring performance against plan.
• Scan the market and recruit high potential and next-generation channel partners.
• Work with EMEA Distribution partners to execute a scale growth and recruit plan.
• Drive account-based marketing plans and activity working collaboratively with the marketing team and promote brand, solutions and company thought leadership throughout the resellers’ portfolio.
• Develop channel resellers’ capabilities and knowledge of Precisely’ products & solutions by providing briefings on services and products as well as ensuring that resellers receive regular training and enablement.
• Gathering market intelligence on competitors’ products and sales strategies and maintaining knowledge/expertise on all competitive products and services.
• Working across Precisely teams such as engineering, channel ops, channel marketing, product management for cross group collaboration to address channel partners needs.

What we are looking for:

• Bachelors Degree (Equivalent work experience will be accepted in place of the education requirement)
• 3-5 Years of experience in managing reseller partners in UK and Europe
• English required

• Travel is required: Yes ~30-50%

AI Skills/Knowledge: 

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge. 

#LI-IH1

This position is 100% remote anywhere in the UK

Overview:

The Territory Field Partner Sales Manager is responsible for generating partner-influenced revenue and driving joint business execution across Precisely’s priority channel partners and technology alliances. This role manages local Field quota tied to partner opportunities, orchestrates co-selling motions, drives pipeline creation, and ensures high-impact collaboration between Precisely sellers and partner account teams. The individual will play a critical role in building a scalable partner ecosystem and accelerating regional growth.

What you will do: 

• Carry the local Field quota for Channel Sales and Tech Partner influenced revenue.
• Own Field Sales opportunities where partners are involved, including Field lead generation and closing local partner-attached deals.
• Manage timely quote creation, pricing, and approval workflows for all Field Partner deals.
• Maintain strong Field Sales relationships with Priority Channel Partners and Technology Partners.
• Review local partner pipeline regularly, identify gaps, and collaborate on cross-sell strategies to strengthen pipeline coverage.
• Lead and orchestrate joint account planning with partner AEs and Precisely AEs using mutually agreed customer lists.
• Own and progress Field opportunities originating from Tech Partner Marketplaces (e.g., AWS, Azure, GCP).
• Identify and flag potential new partners for recruitment to the Channel Management organization.
• Attend local partner marketing events (Channel and Tech Partners) to support demand generation and awareness.
• Source and coordinate local partner speakers for Precisely marketing activities, webinars, or in-person events.

 What we are looking for:

• Ability to build strong relationships at all levels — with partners, prospects, customers, and internal teams.
• Proven sales execution skills with ability to influence, negotiate and close partner-involved business.
• Self-starter with strong planning, organization, technical and administrative competencies.
• Excellent verbal, written communication and presentation skills.
• Strong business acumen with understanding of indirect sales motions and partner ecosystems.
• Strong analytical, problem-solving and time-management skills.
• Ability to manage multiple workstreams, prioritize effectively and operate with high productivity.
• Basic to intermediate understanding of data technology, cloud ecosystems, partner marketplaces, and modern software architectures.

PREFERRED REQUIREMENTS

• Bachelor’s degree in Business or related field, or equivalent experience.
• Demonstrated experience (5+ years preferred) in channel sales, partner management, or enterprise technology sales.
• Experience working with technology alliances, cloud marketplaces, or ISV/channel programs.
• Familiarity with data-related solutions, including Data Governance, Data Quality, Data Observability, Data Integration, Data Enrichment, Location Intelligence, Cloud Data Warehouse / Analytics Platforms.

#LI-IH1

Programmatic Account Manager - 1534

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

About WPP 650

Join an award-winning team at the heart of UK government, where your work will genuinely shape lives. As part of WPP 650 you’ll be part of a supportive, collaborative environment that values curiosity, kindness, and growth. Together, we use behaviour change principles to design smarter services, influence better decisions, and help millions of people across the country.

Named WPP 650, after the 650 UK parliamentary constituencies, the name is a reminder that our work must reflect the full breadth of the country, every community, every audience. No two days are the same. The challenges are complex, the problems worth solving, and the learning constant. You’ll tackle issues that matter, alongside talented colleagues who care deeply about what they do. It’s demanding – but always rewarding.

This is meaningful work with real-world impact – the kind you can point to with pride.

Role Summary and Impact

As a Programmatic Account Manager, you will be responsible for managing and optimising campaigns, developing programmatic plans that exceed client expectations (brand or ROI driven). You will contribute to the execution of programmatic media activity, working closely with the Programmatic Account Director and global hub teams to deliver best-in-class programmatic strategy and insightful commentary through data analysis. Your focus will be on ensuring seamless implementation, effective optimization, and contributing to both client success and the development of junior team members within the WPP Open ecosystem.

Reporting Structure: Reports to Programmatic Account Director.

Key Responsibilities

• Campaign Management:
• Oversee the implementation, management, and daily optimisation of programmatic campaign activity to ensure client objectives and KPIs are met.
• Competently create media plans designed to achieve specified KPIs.
• Take ownership of elements of client testing plans, suggesting innovative ideas, and executing/evaluating tests with methodical accuracy.
• Understand relevant products and solutions developed within the group.
• Client and Partner Management:
• Contribute to and execute programmatic strategy for client portfolios, ensuring alignment with client objectives and KPIs.
• Provide direct client servicing through regular contact (weekly calls, briefings) and present performance in detail.
• Develop strong relationships with media owners and other service providers to select appropriate suppliers.
• Team Development & Support:
• Work with your line manager to effectively support and guide more junior team members, monitoring and prioritising workloads.
• Act as a mentor, leading by example to motivate and encourage less experienced team members in their training and development.
• Operational Excellence:
• Utilise tools to drive accountability in programmatic buying, operational efficiencies, and actionable business insights, including scoping agreed client outputs.
• Ensure financial accuracy, integrating the planning and buying process, and reconciliation of spends, including client terms and programmatic fees.
• Support on the day-to-day QA process, minimizing errors and ensuring consistent and accurate adherence to process with both local and Global Hub teams.

Skills and Experience

• Programmatic Expertise: Proven experience in programmatic activation and driving excellence, with confidence in core trading platforms (DV360, TTD, Amazon).
• Analytical & Strategic: Analytically minded with an aptitude for handling large data sets to identify trends and actionable insights. Ability to contribute to and execute comprehensive testing roadmaps in the Programmatic space (audience, media, creative).
• Communication: Excellent communication skills (verbal and written), particularly important for building client and supplier relationships and translating technical points to non-technical audiences.
• Team Support: Ability to work with line manager and team leadership to train and develop junior team members, leading by example.
• Mindset: Passionate about programmatic, proactive in seeking opportunities to develop understanding of the programmatic landscape, latest tech platforms, vendors, and suppliers.

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilise the Enterprise.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

#LI-Promoted

2076 - Business Director - Planning & Strategy

About the role: 

The planning team are the guardians of creating industry leading, unrivalled work at WPP. We are central conduits to all specialists, striving to push boundaries and have a positive impact on consumers and brand. 

We are looking for a Business Director to spearhead the development of innovative and impactful media planning for our prestigious automotive client account for the UK. This role is central to translating our client's modern luxury vision into actionable media plans that drive desire and deliver exceptional results. The Planning Lead will be responsible for transforming the strategic frameworks, uncovering deep consumer insights and leveraging the full capabilities of WPP Open to create hyper-personalised, immersive brand experiences that connect with high-value audiences at every touchpoint. This individual will be a strategic partner to the client and internal WPP teams, ensuring all media efforts are aligned with our client’s brand objectives and business goals. The planning lead with work closely with the strategy, planning and activation teams to ensure the transition of the strategic approach to planning and activations. This team will be at the forefront of WPP agency integration model working alongside creative, production and underpinned by data and technology in WPP Open. 

 In this role, you will: 

 Media Planning Craft:  

• Lead the planning output on your specific client to create unrivalled work. 
• Be able to articulate the strategic approach into media behaviours and train and support the wider team. 
• Need strategic thinking on how we utilise tools and specialism outside of planning on response i.e.  sources of growth, measurement, learning agenda, data, etc 
• Build presence outside of current teams and drive visibility of planning team within the wider agency. 
• Bring a fresh perspective to planning approaches including the use of different tools, new insights and coach others to challenge the status quo. 

Effective communication: 

• Overall responsibility for the development of all planning responses, ensuring we are developing unrivalled work in all executions. 
• Manage senior client relationships, understanding what they need for their business and how to drive growth for them. 
• Manage the planning team ensuring the have clear personal objectives, structure and regular reviews. 

 Idea creation and storytelling:  

• Build and develop relationship with media owners and look for opportunities to create unrivalled work 
• Have an advanced commercial understanding of our products and services. Understanding which are suitable for their clients and how sell in solutions.  
• Be a story telling expert, driving added value with the team and quality boosting output. 

 Core skills: 

 Practice Area Knowledge – Advanced 

• Demonstrates advanced understanding of the industry as well as future trends.  
• Serves as an internal consultant/expert on at least some tools and technology. 
• Effectively guides junior team members on advanced elements. 
• Works with leadership team to develop new solutions and/or spot new applications. 

 Problem Solving – Advanced 

• Performs complex analyses of a range of information and identifies issues before they become problems; helps others think about how to define or redefine complex problems.  
• Supports business leaders to find solutions and evaluates others’ solutions to determine the best way forward.  
• Understands how to resolve escalated issues and coaches others to problem solve.  
• Manages escalations. 

 Stakeholder Management – Advanced  

• Capitalizes on deep understanding of (current or potential) client and agency organizational structures, business processes, strategic objectives and challenges in order to anticipate and meet their needs.  
• Demonstrates expert knowledge and monitors the client’s industry and competitive environment in order to create effective solutions.  
• Advises key stakeholders by continuously helping them to successfully navigate through critical business changes. 
• Uses strong deep expertise and contextual awareness to explore complex issues with stakeholders and provide trusted advice, deliverables and campaign KPIs. 

 Effective Communication – Advanced  

• Leads the delivery of relevant and accurate information to drive maximum impact.  
• Consistently delivers communications to influence and educate all levels of seniority, appropriately judging the demands of the situation.  
• Creatively develops presentations and comms to help with the understanding/education of complex information.  
• Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey plans in a user-friendly way. 

 Campaign Management – Expert 

• Sets the standard for accuracy and thoroughness so that sufficiently detailed information is logged correctly.   
• Balances short-term considerations with long-term goals and ensures that critical deliverables are met.   
• Manages multiple overlapping timelines and competing demands, weighing the needs of different stakeholders across the business to determine priorities for parallel projects and sets priorities according to business needs. 

 Compelling storytelling – Advanced  

• Lead and direct the creation of a story, taking into account client knowledge levels and needs. Applies deep expertise and sound judgement to persuade key decision makers on recommendation, considering all implications.  
• Designs differentiated communications (content focus, style, presentation, etc.) for various internal and external audiences. 

 Ideas Creation – Expert 

• Develops strategies to bring new technologies, innovations and products to life.   
• Challenges the client and team in innovating and designing new solutions, methods and products to remain competitive and lead the industry. 

 Comms Planning – Advanced  

• High technical knowledge of all media touchpoints as well as how they interplay and future trends.   
• Serves as a consultant and quality controls plans, strategies and frameworks that leave the building.   
• Strategic learnings and insights about business impact (not just media metrics).  Development of directional media strategy/platform.   
• Developing comms planning skills amongst wider community.   
• Looks for alternative solutions to problems and constantly challenges received norms in a spirit of positive provocation. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

Job Description goes here

We’re looking for an Outbound Operations Specialist to support the build of a consistent, scalable, and high-performing outbound engine across Enterprise UKI and EU. You’ll be working closely with Sales and Marketing to execute and optimise outbound campaigns, ensuring strong adoption, performance, and alignment with signal-led targeting. This is a hybrid role and is open to applicants located within commuting distance of Hootsuite's London office. In this role, you will report to the Outbound Strategy Director. Please note that the role may include 10% of travel to events; other Hootsuite offices, etc.

WHAT YOU’LL DO:

• Build, launch, and maintain outbound cadences in Gong Engage, ensuring campaigns are live, accurate, and adopted across teams
• Execute targeted outbound campaigns across key accounts, including hands-on outreach to validate messaging and improve performance
• Support the implementation of  signal-based targeting and messaging into scalable outbound plays and campaigns
• Work with  outbound tools and workflows (Gong Engage, Salesforce, Sales Navigator, Cognism), ensuring data accuracy  and usage consistency, and optimisation
• Assist in mapping  stakeholders and buying groups within key accounts to support more effective, account-based engagement
• Track campaign performance (activity, meetings, conversion rates) and report results, identifying areas for improvement
• Collaborate with and support  reps on outbound execution, ensuring consistency in how tools, cadences, and messaging are used across teams
• Provide feedback and insights from campaign performance to support improvements in  outbound strategy, workflows, and nurture approaches
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Some years experience in SDR, outbound, campaign execution, or growth-focused roles within a B2B environment
• Hands-on experience executing outbound campaigns and working directly with prospects (calls, email, LinkedIn)
• Good  understanding of outbound tools and workflows (e.g. Gong Engage, Salesforce, Sales Navigator, Cognism or similar)
• Strong organisational skills and attention to detail, with the ability to manage multiple campaigns and workflows simultaneously
• Basic commercial awareness, with an understanding of how outbound activity translates into pipeline and revenue
• Strong written and verbal communication skills, with the ability to craft effective messaging for different personas and industries
• Comfortable working in a fast-paced, evolving environment with a proactive and problem-solving mindset
• Interest in developing expertise in outbound execution, operations, and enablement, rather than a near-term transition into a quota-carrying AE role
• Accountability: holds self accountable to meet commitments
• Priority Setting: focuses time/energy on the most important tasks with guidance where neededClearly understand how to assess the importance of tasks and decisions
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

The Principal Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director.

WHAT YOU’LL DO:

• Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints.
• Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities.
• Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams).
• Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. 
• Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).
• Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user‑centric, value‑oriented solution designs.
• Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
• Evaluate feasibility, risks, and trade‑offs of different solution approaches, always balancing speed, robustness, and scalability.
• Translate client and operational needs into structured, actionable briefs for Product and Engineering:
  • Clear problem statements and business context.
  • Detailed functional and non‑functional requirements.
  • Edge cases, constraints, and acceptance criteria.
• Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build‑vs‑configure‑vs‑integrate options.
• Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations.
• Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
• Guide project teams (PS, Customer Success, Partner teams) during implementation as the “design authority” for the solution.
• Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices.
• Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent.

WHAT YOU’LL NEED: 

• Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment.
• Strong experience with integration‑heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
• Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools.
• Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
• Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization.
• Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event‑driven workflows.
• Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real‑time, push vs pull, error handling, monitoring).
• Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code.
• Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems.
• Strong ability to translate technical possibilities and limitations into clear business impacts and trade‑offs.
• User and value‑oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”.
• Comfortable working in a fast‑moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor.
• Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner

WHO YOU ARE: 

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

 Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Remote #LI-IA

We’re looking for a Senior Customer Success Manager (French-speaking) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. Based in London, United Kingdom or Paris, France, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices.
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can
  enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned. 

WHAT YOU’LL NEED: 

• Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Fluent in French and English
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Remote

We're in search of a driven professional to take on the role of Account Director in our Healthcare Communications team.

You will play a pivotal role in delivering strategic guidance to our esteemed public relations clientele, overseeing account management, team leadership, and budgeting. The role involves spearheading new business initiatives, from identifying prospects to leading pitches, and nurturing the professional growth of junior team members up to the Consultant level.

Passionate about propelling innovative healthcare products, services, and organisations to new heights of success, you will engage with a varied client portfolio, ranging from leading global healthcare corporations to dynamic startups, all while making a meaningful impact on patient care and the healthcare community. Our client roster boasts prominent names like Lilly, AstraZeneca and Merck..

Joining our team means bringing your expertise to a diverse array of projects, spanning product PR, patient advocacy, corporate communications, and media relations, within stimulating therapeutic fields such as neuroscience, immunology, and cardiometabolic health.

Our team's excellence hasn't gone unnoticed—we've earned accolades from PRWeek, SABRE, and PharmaTimes, and we've been contenders for an agency award at the Communiqué Awards. Join us and be part of a team that's not just winning awards, but also making a real difference in healthcare communications.

PRIMARY RESPONSIBILITIES:

• Provide timely and relevant strategic advice to clients informed by broad intelligence-gathering on client, sector and competitors and policy environment
• Project manage and supervise the delivery of all client services across multiple accounts
• Exhibit a willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward
• Lead regular client meetings and internal account management meetings, reviewing progress and allocating tasks
• Manage account teams, providing direction and support to ensure high-quality client service
• Manage client budgets and adhere to company budget setting and management processes
• Ensure timely and accurate billing to ensure client needs are met within budget
• Project manage activities focused on new business development, including marketing and new business pipeline management
• Demonstrate an active and ever-expanding new business network that can provide significant opportunities for Hanover
• Identify opportunities to cross-sell services between Hanover teams and/or offices
• Provide personal management and mentoring of junior members of the team, up to Consultant level, providing guidance to improve quality of work, overall efficiency and foster a culture of excellence
• Conduct performance reviews and support career progression for team members
• Champion diversity and inclusion within the team and in client work, ensuring a range of perspectives are considered and valued.

SKILLS & EXPERIENCE:

• Proven track record of experience working in a healthcare / pharmaceutical PR role, ideally within a consultancy or in-house team
• Proven media relations expertise with network of UK or international media connections
• Proficient in both healthcare product and corporate communications
• A willingness to challenge the status quo, innovate, and embrace new ideas to drive the business forward
• Ability to lead teams and drive client accounts
• Outstanding verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
• Effective time, project and financial management
• Client focused with close attention to detail
• Familiarity with relevant media (print, broadcast and digital) and digital communication channels
• Proactive and experienced in developing new business

BENEFITS:

In addition to a competitive salary, your core benefits package will include:

• An annual performance-related bonus plus additional bonus potential linked to recruitment, new business and long service
• 25 days’ annual leave (plus bank holidays)
• Private healthcare and dental insurance
• Travel insurance
• A company pension plan, including 5% employer contribution

You’ll also have access to a wide range of opportunities and initiatives, including:

• Flexible working policies, plus eligibility to apply for a sabbatical after 2 years’ service
• Summer Fridays finish (3pm) – early Friday finish the rest of the year (4pm)
• The Hanover Academy, which incorporates training, coaching, mentoring and reverse-mentoring opportunities to support personal development and career progression across all levels, with a generous training budget
• International secondments as well as the opportunity to collaborate with all offices across the AVENIR GLOBAL’s network
• A wellbeing programme, featuring (but not limited to) pre- and post-maternity leave coaching, a working parents’ group, subsidised gym membership
• Our Culture Club, with a robust social calendar all year round and CSR activity

2074 - Account Director - Planning & Strategy 

About the role: 

The planning team are the guardians of creating industry leading, unrivalled work at WPP. We are central conduits to all specialists, striving to push boundaries and have a positive impact on consumers and brand. 

We are looking for a Planning Account Director for our prestigious automotive client account for the UK. This role is central to translating our client's modern luxury vision into actionable media plans that drive desire and deliver exceptional results. The Planning Account Director will be responsible for transforming the strategic frameworks, uncovering deep consumer insights and leveraging the full capabilities of WPP Open to create hyper-personalised, immersive brand experiences that connect with high-value audiences at every touchpoint. This individual will be a strategic partner to the client and internal WPP teams, ensuring all media efforts are aligned with our client’s brand objectives and business goals. The planning account director will work closely with the strategy, planning and activation teams to ensure the transition of the strategic approach to planning and activations. 

WPP handles the media planning and buying for some of the world's smartest advertisers.  Supported by keen consumer insight, analysis and experience, we are the largest media planning and buying network in the world.  This team will be at the forefront of WPP agency integration model working alongside creative, production and underpinned by data and technology in WPP Open. 

 In this role, you will: 

 Media planning craft: 

• Develop an advanced understanding of media channels, channel ecosystems and planning best practices. 
• Start to translate strategic approach into planning practices for specific client briefs and pitches. 
• Have an advanced understanding of WPP’s Purchase Journey thinking and planning philosophy across all client work. Including being an expert in a broad set of internal tools, as well as external tools to build a deep understanding of the consumer, the client’s business and its specific opportunities.   
• Have an expert overview of the media market landscape, trends and start to build media owner relationships. 

Campaign management & effective communication: 

• Oversee campaign management, ensuring quality control and output is of the highest standard. 
• Develop a skilled understand of commercial practises and of the wider agency. 
• Build and maintain client and agency relationships at a mid-senior level, to ensure a comprehensive understanding of stakeholders and client business. 

 Comms planning and storytelling:  

• Own planning presentations including defining the inputs needed and working with the wider teams to compile work and meet deadlines. 
• Lead brainstorm and idea creation for campaigns 
• Start to independently problem solve, including integrating and questioning data and insights and find solutions based on knowledge and experience. 

 Core skills: 

 Practice Area Knowledge – Skilled 

• Develops breadth and depth of industry understanding. Becomes confident using tools, technology, techniques and systems and is able to train others. 
• Comfortable presenting both direct from platform (OS, Architect etc) and developing a story from data but delivered outside of platform (Telmar etc). 
• Can confidently answer client questions and liaise with internal teams on best solutions to use. 

 Problem Solving – Skilled  

• Uses critical questioning and maintains a broad perspective when analyzing information to gain a deeper understanding of the problem and wider impact.  
• Quickly generates appropriate solutions informed by previous experience.  
• Understands how to resolve escalated issues and supports others to problem solve. 
•  Supports or leads troubleshooting communication for issues. 

 Stakeholder Relationships – Skilled 

• Has an expert knowledge of client and agency structures.  
• Can identify key decision makers and understands their perspectives which is used to build relationships.  
• Has strong knowledge of the client sector/industry which is shared to build strategies and plans.  
• Identifies strategic issues and raises questions to help stakeholders explore and understand their wider business challenges.  
• Can easily suggest business solutions to match client/stakeholder needs and achieve objectives. 

 Effective Communication - Advanced 

• Leads the delivery of relevant and accurate information to drive maximum impact. 
• Consistently delivers communications to influence and educate all levels of seniority, appropriately judging the demands of the situation.  
• Creatively develops presentations and comms to help with the understanding/education of complex information.  
• Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey plans in a user-friendly way. 

 Campaign Management – Advanced 

• Reviews the work of others to ensure accuracy and thoroughness objectives have been met; provides coaching on ways to improve work outputs.   
• Applies best practice to campaign management and acts as the escalation point for issues.   
• Provides actionable insights during mid and post campaign reports to improve in-flight optimizations and future campaign brief recommendations.   
• Oversees team members to discuss current projects, workload and activities prioritises resources accordingly.  
• Improves workload management by supporting other in setting priorities and by postponing less relevant work. 

 Compelling Storytelling – Skilled 

• Applies big picture thinking in work and proactively leverages an understanding of the organization and key industry trends.  
• Understands the different elements of responses.   
• Designs differentiated communications (content focus, style, presentation etc) for various internal and external audiences. 

 Ideas Creation – Advanced 

• Lead new projects/activities that can create ideas to deliver effective solutions to clients’ business objectives.   
• Ability to proactively generate ideas to provoke and deliver against broader business strategies.   
• Coaches other to gain new insights and view opportunities from different perspectives.   
• Championing an environment that fosters innovation by encouraging others to openly share and build on other’s new ideas, products and solutions 

 Comms Planning – Skilled 

• Applies knowledge of client, audience, channel, market and category to effectively deliver compelling multi-media plans.   
• Translates learnings and trends to create marketing communication strategies that are effective with clear measurement.    
• Application of purchase journey thinking and visualization of how the media plan works channels.   
• Translation of strategic direction/platform/provocation into directional role for media, channel role and behaviour in channel.   
• Identifies and recommends budget shifts as campaign is in-flight where appropriate. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required

Personal qualities

• Adaptable and flexible - Willing to explore new technologies, new business models, willingness to grow as a person
• Determined - The ability to make difficult decisions and trade-offs and follow through
• Communication skills - Motivation and willingness to handle difficult situations and being able to talk to customers, internal stakeholders and partner organizations
• Independence and self-organization to navigate you through ambiguous situations, being able to prioritize the right things to work on, while juggling multiple projects in different stages of maturity

We are looking for a candidate who has the following experience:

• In-depth Knowledge of SMS & MMS
• Broad understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience in Vendor Management
• Commercial Negotiation
• Contract Management
• Billing Management
• New Account Creation
• Customer Pre-Sales Engagement
• Customer Post-Sales Engagement
• Customer Onboarding
• CTIA & CWTA compliance
• TCPA Compliance
• Delivering Product Training Sessions

#LI-HO1

What challenge awaits you?

As subject matter expert you will be visible to our sales and product organization and will provide regular feedback which would help Bloomreach become best in class for Mobile Messaging Channels.

Our omni-channel messaging capability is a key component of our platform and enables Bloomreach to deliver personalized experiences for end customers. It’s important you’ll understand how our customers are working with data and how it contributes to reaching their business outcomes.

Without data, there is no personalisation, so keeping the reliability and scalability of the solution is a must.

Your job will be to:

• Provide market insights to the product teams to drive the roadmap strategy
• Position the best solution in mobile messaging area to the prospect / customer need
• Have intimate knowledge of local SMS compliance rules and requirements for successful customer enablement.
• Onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns and ensure SMS best practices are followed.
• Coordinate and communicate with internal stakeholders (engineering, design, product marketing, product research, client-facing teams, partnership teams) from both the business & technical side.
• Create and maintain a consistent voice in the area of mobile messaging across the whole organization
• Write clear and concise documents to support new and existing products
• Work collaboratively with cross-functional teams to ensure that you help deliver on their goals
• Conduct content audits and analyze user feedback to identify areas for improvement

You have the following experience and qualities:

Professional experience

• In-depth Knowledge of SMS and MMS as well as TCPA, CTIA, TCR & CWTA compliance
• Intimate knowledge on how to onboard USA and Canada customers on to Short Codes/10DLC/TFN for SMS/MMS campaigns
• Excellent understanding of OTT Messaging Channels (WhatsApp, FBM, RCS/GBM, ABM, Viber, KakaoTalk, Line)
• Experience of vendor management and commercial negotiations
• Have the confidence to support Pre-Sales and Post Sales engagements
• Vendor management experience
• Exposure to Vendor Contract management and billing conflict resolution
• Keen eye for data - analytical skills & the ability to use data to generate actionable insights and leverage those insights to achieve goals set for the product
• Manage the end-to-end Customer Onboarding process
• Ability to delivering Product Training Sessions
• Tech savviness - the ability to understand a product that is heavily built around databases and omni-channel messaging in mind
• Experience in product management for a messaging or software company is an advantage, but not required