Get To Know Our Team:

We’re building and operating Agoda’s high‑performance analytics platform that powers BI and product decisioning at scale. Our team partners closely with Data Engineering, BI, and Product to deliver governed, reliable, and cost‑efficient analytical data services. We work hands-on with distributed systems in production, with strong engineering ownership (SLOs, observability, incident response) and the opportunity to contribute back to open source.

The Opportunity:

This role is for an experienced backend engineer to design, build, and operate our StarRocks-based analytics platform. You’ll drive scalable, low‑latency analytical services with high concurrency and sub‑second query performance, while extending StarRocks capabilities and improving platform reliability and efficiency. The scope is open from Senior through Principal, depending on impact and leadership.

What You’ll Do:

• Design, implement, and operate StarRocks clusters to support high concurrency and sub‑second analytical queries at scale.
• Plan and execute StarRocks upgrades and patch rollouts with minimal downtime (canary/blue‑green), including compatibility validation, regression testing, and rollback plans.
• Develop features, extensions, and performance improvements to increase StarRocks stability and throughput; contribute upstream when broadly useful.
• Build backend services and tooling around StarRocks for ingestion, connectors, governance, and observability.
• Optimize query performance using materialized views, partitioning, statistics, and resource groups; make cost/performance trade‑offs.
• Implement multi‑tenant controls, RBAC, auditing, and data protection to ensure governed access.
• Automate operations (provisioning, autoscaling, backup/restore, upgrades) using Kubernetes and Infrastructure as Code.
• Collaborate with Data Engineering, BI, and Product on data modeling and semantic layers.
• Define and monitor SLOs, build dashboards, participate in on‑call rotations, and lead performance/reliability incident response.

Required Qualifications:

• 6+ years of backend engineering and/or distributed systems experience (or equivalent impact).
• Expert proficiency in modern C++ (C++17/20), especially for performance‑critical systems (concurrency, memory management, templates, profiling).
• Strong foundations in algorithms, concurrency, networking, and Linux systems.
• Hands-on experience with at least one MPP/OLAP system such as StarRocks, ClickHouse, Presto/Trino, Druid, Pinot, Doris, Impala, etc.
• Practical expertise in query tuning and columnar analytics concepts (e.g., vectorized execution, statistics, cost-based optimization).
• Proven experience operating distributed systems in production (monitoring, alerting, incident response, capacity planning).
• Experience with containers and orchestration (Docker, Kubernetes) and Infrastructure as Code (Terraform/Helm/Ansible).
• Strong communication skills and ability to partner effectively across platform, BI, and infrastructure teams.

Preferred Qualifications:

• Direct experience with StarRocks internals (FE/BE), materialized views, tablet management, and Lakehouse/Iceberg integration.
• Contributions to open-source OLAP/DBMS projects (StarRocks or related ecosystems).
• Experience building streaming ingestion (Kafka, Flink) and batch ingestion (Spark) into OLAP stores.
• Knowledge of data governance, security, and compliance for analytics platforms.
• Familiarity with cloud object storage and Lakehouse table formats (Iceberg, Delta, Hudi) and S3/GCS-compatible storage.
• Deep performance tuning experience (profilers, SIMD/vectorization, CPU/memory optimization).

#Bangkok #Thailand

This position is based in Bangkok, Thailand. (Relocation support is provided)

Get to Know Our Team 

The Data department oversees Agoda’s data-related platform and infrastructure capabilities, enabling the company to make better decisions and operate reliably at scale. Our goal is to empower teams across Agoda through resilient, secure, and high-performing systems that support development, deployment, and operations across a complex technology landscape. 

Within the department, the platform engineering team is responsible for building and operating critical infrastructure that powers Agoda’s private cloud environment. This includes large-scale Kubernetes platforms across multiple data centers, continuous delivery capabilities, service-to-service connectivity, observability, secrets management, and foundational security controls. We work closely with engineering, security, and infrastructure partners to ensure our platforms are secure, scalable, and easy to use. 

As Agoda continues to evolve its platform capabilities, we are also expanding our focus to Platform Identity Access Management (PIAM) — a strategic initiative that will strengthen authentication and authorization across Kubernetes, virtual machines, bare metal servers, laptops, and mobile devices. This work will play a key role in improving platform security, compliance, and operational consistency across the organization. 

The Opportunity 

As a Senior Lead Engineer, you will drive the architecture, implementation, and operational excellence of Agoda’s private cloud platform while leading strategic initiatives that improve scalability, reliability, security, and delivery velocity across the Data department. 

This role is ideal for a highly experienced and deeply hands-on platform engineering leader who thrives on solving complex distributed systems challenges at scale. You will provide technical leadership across large multi-cluster Kubernetes environments, improve deployment and observability capabilities, strengthen secrets and key management practices, and lead Agoda’s Platform Identity Access Management (PIAM) initiative from early architecture through implementation. 

This is a senior individual contributor role with significant technical ownership. While you will influence engineering standards and support other engineers, the role is strongly execution-focused and requires substantial hands-on contribution in design, coding, automation, and operational problem solving. 

You will work closely with developers, platform teams, security stakeholders, and engineering leaders to shape the future of Agoda’s infrastructure platform and enable teams to build and operate securely and efficiently. 

In This Role, You’ll Get To 

• Design, lead, and evolve Agoda’s private cloud platform architecture across multiple data centers, with a strong focus on scalability, resilience, performance, and operational excellence. 

• Lead the operation and continuous improvement of large-scale Kubernetes environments spanning multiple clusters and regions. 

• Drive architectural decisions around cluster networking, service communication, and platform reliability in high-demand distributed environments. 

• Contribute directly to the implementation of platform capabilities through hands-on coding, automation, and system design. 

• Improve continuous delivery and deployment capabilities to enable reliable, low-friction software releases from source control to production. 

• Support and enhance progressive delivery practices such as canary rollouts, deployment health monitoring, and uptime protection. 

• Lead the adoption and evolution of service mesh capabilities, including traffic management, service connectivity, and platform observability. 

• Define and improve secrets and key management practices using platforms such as HashiCorp Vault, AWS SSM, and KMS, ensuring strong security and audit readiness. 

• Drive compliance-aligned infrastructure capabilities to support internal controls, audit requirements, and future financial-grade security expectations. 

• Lead the design and execution of Agoda’s Platform Identity Access Management (PIAM) initiative, expanding identity and access controls beyond Kubernetes to cover VMs, bare metal infrastructure, laptops, mobile devices, and other platform connections. 

• Partner with security, infrastructure, and engineering stakeholders to gather requirements, define architecture, and develop a roadmap for PIAM implementation. 

• Solve complex technical challenges across platform engineering, infrastructure automation, distributed systems, security, and reliability. 

• Set a high technical bar through strong engineering judgment, code quality, system design, and operational excellence. 

• Capture, document, and share best practices to improve platform consistency, maintainability, and engineering effectiveness. 

What You’ll Need to Succeed 

• Extensive experience in platform engineering, infrastructure engineering, site reliability engineering, or DevOps roles in large-scale production environments. 

• Proven experience in senior, staff, principal, or equivalent technical leadership roles with significant system ownership and architectural responsibility. 

• Strong hands-on expertise with Kubernetes and containerized platforms, including operating multi-cluster or multi-region environments at scale. 

• Strong software engineering ability with hands-on coding experience in Golang; proficiency in Python, Bash, or Shell scripting is also highly valuable. 

• Proven ability to design, build, and operate robust platform systems through code, not only through architecture or coordination. 

• Strong experience designing, building, and operating complex distributed systems with high reliability and performance requirements. 

• Strong understanding of networking, service-to-service communication, and infrastructure architecture in large distributed environments. 

• Experience leading and improving continuous delivery / CI/CD capabilities and deployment workflows for engineering organizations. 

• Hands-on experience with service mesh technologies such as Istio, and a solid understanding of traffic management and platform observability patterns. 

• Strong experience with secret management, encryption, and platform security controls, including technologies such as HashiCorp Vault, AWS SSM, and KMS or equivalent solutions. 

• Experience working with compliance, audit, or security-sensitive infrastructure requirements. 

#Bengaluru #Hyderabad #Pune #Chennai #Gurugram #Singapore #Seattle #SanFrancisco #SanJose #Bellevue #Redmond #Austin #NewYorkCity #Toronto #Vancouver #London #Dublin #Amsterdam #Berlin #Munich #Warsaw #Kraków #Wrocław #Prague #Brno #Barcelona #Madrid #Stockholm #Zurich #TelAviv #Sydney #Melbourne #Tokyo #Osaka #Seoul #Taipei #Hsinchu #Hong Kong #Shenzhen #Shanghai #Beijing #Hangzhou #HoChiMinhCity #Hanoi #KualaLumpur #Cyberjaya #Bangkok #Jakarta #SãoPaulo #MexicoCity #Oakland #SantaClara #Sunnyvale #MountainView #PaloAlto #SanDiego #LosAngeles #Boston #Chicago #Denver #Raleigh #Durham #Portland #Washington #Arlington #Dallas #Plano #Atlanta #Montreal #Ottawa #Waterloo #Calgary #Manchester #Cambridge #Bristol #Edinburgh #Cork #Utrecht #Eindhoven #Frankfurt #Hamburg #Cologne #Gdańsk #Poznań #Lisbon #Porto #Copenhagen #Helsinki #Oslo #Vienna #Budapest #Bucharest #Tallinn #Vilnius #Kaunas #Noida #Mumbai #Kochi #Coimbatore #Canberra

Get to Know Our Team

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity

We are looking for candidates with a passion for corporate technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment. 

Responsibilities:

- Support business access requirements on multiple systems. 

- Resolve day-to-day issues assigned to the GSD Operations team. 

- Design, implement, and manage user access controls and permissions. 

- Oversee the user provisioning lifecycle in the company 

- Automate identity and roles provisioning and de-provisioning processes. 

- Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models. 

- Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA. 

- Take on long-term projects in addition to daily tasks, allowing for growth and development. 

- Make quick decisions, implement standards, and best practices to improve support processes. 

Requirements:

- Fluent in English. 

- Enthusiastic team player. 

- Critical thinker – likes to challenge and ask questions 

- Minimum 4 years of experience in IT Helpdesk, IT Operations support, or as an IAM Analyst. 

- Background in “no code” automations and working with APIs. 

- Solid knowledge of SQL Database Server and query commands. 

- Good knowledge of Okta or similar Identity Providers (IDP). 

- Good knowledge of Active Directory management tools, Exchange, and SharePoint. 

- Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365. 

- Customer service-minded with great communication and interpersonal skills. 

- Strong organizational and time management skills, analytical skills, attention to detail, and accuracy. 

- Must demonstrate ownership and be both proactive and reactive. 

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Solutions Engineer, you will be responsible for the technical elements of the sales process through the discovery of customer requirements and the positioning of our products to meet those needs.  You will use your experience and knowledge to clearly articulate our value to the customer through presentations, demonstrations, and the successful completion of proof-of-concept evaluations.

What You’ll Do

• Deliver solution presentations, demonstrations and recommendations to prospects and customers.
• Develop technical relationships with existing customers through Quarterly Technical Reviews.
• Assist in response to Request for Proposals/Information.
• Represent BeyondTrust at Trade Shows, Seminars, and other Company Events.
• Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc.
• Support technical evaluations of our products, including the development of Proof-of-Concept Success Plans.
• Provide support for BeyondTrust Partners.
• Continue to develop both BeyondTrust product and industry knowledge.

What You’ll Bring

• Bachelor’s degree in computer science (Information Systems) or related field
• 2+ years of experience as a pre-sales engineer and/or support engineer in privileged access management or an adjacent enterprise application such as IAM, SIEM, ITDR, etc.
• 3+ years of experience working for global software vendors.
• Ability to highlight product differentiators against competitors.
• Prior experience presenting security products at trade shows and security conferences.
• Significant experience supporting Microsoft Windows, Mac, Linux/Unix, Active Directory, SQL, etc.
• Ability and willingness to travel up to 50%.
• Working knowledge of VMware and Hyper-V virtual environments.

Nice To Have

• Certifications: CISSP, CISA, CCSP, CEH
• Building, supporting, and selling security solutions experience preferred.
• Experience with BeyondTrust products
• DevOps experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

How You'll Make an Impact:

As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy. 

Motivated, meticulous, results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.
  Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.
• Excellent leadership and crisis management skills. confident handling of escalations and cross-functional alignment.
• Proven success working within international companies and adapting to both Thai and global business environments.
• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out (Optional):

• Sr Leadership Experience (managing managers)
• Advanced degree in Hospitality or Business

#LI-AM1

How You'll Make an Impact:

As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy. 

Motivated, meticulous, results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.
  Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.
• Excellent leadership and crisis management skills. confident handling escalations and cross-functional alignment.
• Proven success working within international companies and adapting to both Thai and global business environments.
• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out (Optional):

• Sr Leadership Experience (managing managers)
• Advanced degree in Hospitality or Business

#LI-AM1

How You'll Make an Impact:

As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy. 

Motivated, meticulous, results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.
  Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.
• Excellent leadership and crisis management skills. confident handling escalations and cross-functional alignment.
• Proven success working within international companies and adapting to both Thai and global business environments.
• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out:

• Sr Leadership Experience (managing managers)
• Advanced degree in Hospitality or Business

#LI-AM1

How You'll Make an Impact:

As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.

Our Customer Success Team:

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy. 

Motivated, meticulous, results-driven individuals who can communicate well will fit right in!

What You Bring to the Team:

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.
• 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.
• Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.
  Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.
• Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.
• Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.

What Sets You Up for Success:

• Bachelor’s degree or equivalent experience in hospitality, business, or technology.
• Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.
• Track record of career progression and developing high-performing teams.
• Excellent leadership and crisis management skills. confident handling of escalations and cross-functional alignment.
• Proven success working within international companies and adapting to both Thai and global business environments.
• High professional fluency in both Thai and English (spoken and written).

Bonus Skills to Stand Out (Optional):

• Sr Leadership Experience (managing managers)
• Advanced degree in Hospitality or Business

#LI-AM1

How You'll Make an Impact: 

As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.

Our Customer Onboarding Team: 

As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team: 

• Facilitate client onboarding, training, and ongoing support onsite in the property or remotely.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success: 

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role.

Recommended Skills to Stand Out: 

• Project Management certification.
• Knowledge of Onsite Onboarding.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

At Cloudbeds, we’re on a mission to power every property in the world. To achieve this, we need to attract the best talent who are driven to make an impact and grow with us. We’re seeking dynamic, entrepreneurial Sales Executives who excel in business development and are eager to take ownership of a growing market.

As a Sales Executive, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Will Do:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

You’ll Succeed With: 

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Nice to Have:

• Good knowledge of PMS technology
• Multilingual capabilities.
• Experience in the hospitality or lodging industry.

#LI-JS1

POSITION SUMMARY

We are looking for a passionate and resourceful Senior Software Engineer to join the EarnIn payroll services team.

In this role, you will participate in the design, development, and implementation of frontend and backend services that support the full suite of EarnIn Payroll’s products including our integration platform and payroll SaaS product. Your work will ensure backend systems and user-facing applications are well-aligned, intuitive, and reliable for payroll customers.

Come make a difference with us and have fun doing it! This position is hybrid from our Bangkok office as part of our expanding site. EarnIn offers excellent benefits, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View, CA headquarters. Our salary ranges are determined by role, level, and location.

WHAT YOU'LL DO

• Contribute to the design and development of backend components such as payroll and tax processing engines, ledger services, and pay cycle management.
• Build and maintain services and APIs using Go (Golang), C#, or other modern languages, focusing on maintainability, security, and performance.
• Partner closely with frontend engineers to design APIs and data models that enable intuitive, performant, and scalable user experiences.
• Contribute to frontend development for the payroll SaaS product, helping build and maintain user-facing features that are reliable, accessible, and easy to use.
• Design, implement, and maintain services to integrate with partner platforms and expedite the customer onboarding process for EarnIn Payroll’s new SaaS product.
• Collaborate with product managers, designers, and other engineers to deliver features that meet the needs of payroll customers.
• Assist in investigating and troubleshooting production issues, learning to apply root cause analysis and propose improvements.
• Support the development of scalable and reliable microservices for time-critical financial workflows.
• Participate in code reviews, learning and applying best practices while improving your own coding skills.
• Help ensure features are delivered with quality and within agreed timelines.

WHAT WE'RE LOOKING FOR 

• 4+ years of professional software development experience (internships or projects may count).
• Bachelor’s degree in computer science, engineering, or a related technical field, or equivalent practical experience.
• Experience building or contributing to modern frontend applications (e.g., React, Vue, TypeScript, or similar frameworks) and a strong appreciation for user experience and usability preferred.
• Experience using AI-assisted development tools (e.g., Copilot, Cursor, LLMs) is a plus.
• Proficiency in at least one modern programming language (e.g., Go, Python, C#, or similar).
• Experience working with relational databases.
• Familiarity with cloud platforms (AWS preferred).
• Exposure to infrastructure-as-code tools (e.g., Helm, Kustomize, Terraform) is a plus.
• Interest in working with Kubernetes-based environments and learning to optimize for resiliency and scalability.
• Comfort collaborating across the stack, including working closely with design and product to translate requirements into user-facing functionality.
• Strong communication skills and a collaborative mindset.
• Ability to learn quickly, adapt to new challenges, and thrive in a fast-paced environment.

#LI-Hybrid

Get To Know Our Team:

• The BI‑Infra organization owns Agoda’s core data warehouse architecture and operates the platforms that power analytics and BI across the company (e.g., SQL Server DW, SSAS, Vertica, StarRocks, Hadoop, Superset, Metabase, Tableau, Power BI Report Server). Our mission is to maximize system uptime and provide the best possible data and visualization experience to Agoda users. 

• The BI‑Infra DBA sub‑team focuses on database and BI platform reliability, performance, and cost efficiency — designing and operating scalable OLAP engines, tuning workloads, defining SLIs/SLOs, and partnering with BI and product teams to keep critical analytics systems healthy at scale. 

The Opportunity:

We are looking for a Senior/Staff Data Platform Engineer (BI Infra DBA) to lead the technical direction and operations of our analytics database and BI platforms (StarRocks as the primary analytics engine, Vertica, SQL Server DW, visualization backends, and related services). You will: 

• Own critical database and BI infrastructure end‑to‑end — architecture, performance, reliability, and security. 

• Lead multi‑team initiatives such as expanding StarRocks adoption and leading sql server datawarehouse migration, and major upgrades of visualization/BI tools. 

• Set engineering and operational standards for how we design, deploy, and monitor our BI data platforms, acting as the technical point of contact for BI‑Infra DBA 

What You’ll Do:

• Design and evolve Agoda’s BI data warehouse architecture across SQL Server DW, Vertica, StarRocks, and related services, focusing on availability, scalability, and cost efficiency. 

• Lead migration and modernization projects such as: 

  • Migrating workloads off MSSQL DW to more sustainable platforms (Production standby, data lake, StarRocks, etc.). 

  • Decommissioning legacy components as part of the long‑term DW strategy. 

• Define and implement data and query engine standards (indexing/partitioning patterns, materialized views, retention strategies, governance and access patterns) for BI platforms. 

• Define SLIs/SLOs for key services (StarRocks, Vertica, Tableau, Superset/Metabase, MSSQL DW) and ensure they are instrumented, monitored, and reviewed regularly. 

• Lead incident response for BI‑Infra DBA‑owned platforms: diagnose cross‑system issues (Query Engine - Database, VIz tools, Compute, Storage, Network), post‑mortem/root‑cause analysis, and follow‑up improvements. 

• Partner with BI‑Infra Ops/Dev/Viz and DBDev/DBOps on end‑to‑end reliability — from ingestion pipelines to visualization queries and user traffic patterns. 

• Perform deep query and workload tuning for high‑impact systems (e.g., finance, supply, whitelabel analytics, experimentation, DQ), reducing CPU/memory/IO and improving latency at scale. 

• Optimize resource consumption and license/capacity planning for Query Engine – Database and BI tools. 

• Collaborate with infra and product teams to evaluate and adopt new query engines / database technologies where they materially improve reliability, performance, or cost. 

• Own upgrade and patching strategies for database and BI stacks (OS, engine, drivers), using canary/blue‑green and rollback plans to minimize downtime. 

• Improve and extend CI/CD and deployment automation for database objects, jobs, and configuration (GitLab, AWX/Ansible, ArgoCD, etc.). 

• Build and maintain observability for BI-Infra DBA services (Grafana, Prometheus/SLO dashboards, alerting, Hedwig/NOC integrations) to detect and act on issues proactively. 

• Implement and maintain secure access patterns for DW and BI platforms (service accounts, RBAC, gMSA, password rotation, SSO/OKTA integration, DR strategy). 

• Partner with security and data governance teams to remediate vulnerabilities within SLAs, enforce data residency constraints, and ensure that upcoming workloads (e.g., whitelabels) are compliant by design. 

• Act as technical lead for BI‑Infra DBA initiatives, collaborating closely with BI‑Infra Ops/Dev/Viz, Database Operation/Development, Infra, and BI product teams. 

• Mentor and coach junior engineers on database performance, reliability, and platform engineering best practices; help raise the bar for design reviews, runbooks, and incident hygiene. 

• Contribute to knowledge sharing - Documents [Confluence, Agoda Internal Document Framework], internal talks, runbooks and help shape the technical roadmap for BI‑Infra DBA. 

Required Qualifications:

• 5+ years of experience in data engineering / database engineering / DBA / platform engineering, with at least several years owning production OLAP/BI databases at scale. 

• Strong expertise with StarRocks (or similar modern MPP / columnar systems such as Vertica, ClickHouse, Presto/Trino, Druid, Doris, Impala) and solid SQL Server experience, including: 

  • Query execution internals and tuning (plans, statistics, partitioning, indexing, materialized views). 

  • Capacity planning, storage layout, and backup/restore. 

• Proven experience operating mission‑critical database or BI services in production: 

  • On‑call incident response, debugging across layers, and post‑mortem/root‑cause analysis. 

  • Designing and maintaining SLIs/SLOs, dashboards, and alerting for latency/availability/error budgets. 

• Solid understanding of data warehouse and ETL concepts (core DW tables like Fact-Dimension, MSSQL Replication/CDC, Staging patterns, data freshness & consistency, DQ processes). 

• Hands‑on experience with Linux and Windows in production environments (patching, hardening, troubleshooting resource issues). 

• Experience with infrastructure automation and CI/CD: 

  • Pipelines and deployment automation (GitLab CI, Ansible/AWX, ArgoCD, or similar). 

  • Git‑based workflows for database objects. 

• Strong communication and collaboration skills: 

  • Able to represent BI‑Infra DBA as the technical point of contact in cross‑team design and incident discussions at IC4 level. 

  • Comfortable explaining complex trade‑offs to both technical and non‑technical stakeholders. 

Preferred Qualifications:

• Experience with StarRocks or similar modern OLAP engines, including: 

  • Designing schemas and materialized views for BI workloads. 

  • Operating clusters across multiple environments (DR, performance/capacity testing, cost tuning). 

• Hands‑on work with Superset, Metabase, Tableau, Power BI Report Server as data consumers — understanding how visualization patterns translate into backend workload and SLOs. 

• Exposure to Hadoop / Data Lakehouse ecosystems (e.g., Impala, Spark, Hive) and strategies for moving workloads from DW to lake/next‑gen engines. 

• Experience with observability stacks (Prometheus, Grafana, Hedwig/NOC dashboards and alerting), SRE practices, and especially using AI/LLM-based tools to help with log analysis, anomaly detection, or auto-remediation for database/BI engines — this will be a strong plus. 

• Prior technical leadership at IC4 level or equivalent, driving multi‑quarter cross‑team projects and raising engineering standards for reliability, performance, and maintainability. 

Get To Know Our Team:

Travel Distribution is a team of creative entrepreneurs that develop and scale travel API solutions for Agoda’s and other Booking Holdings strategic partners.  
Our teams are structured to acquire, manage relationships and optimize the performance of accommodation API partners, both on buying and selling sides. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we gain access to most competitive accommodation inventories worldwide as well as build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and services and deliver significant profits to the overall business.   

The Opportunity:

The key objectives of Strategic Partnerships Centre of Excellence are to ideate, scope, create and implement new initiatives, commercial programs or operational processes tailored to enable our commercial and technical account management teams to grow performance partners portfolio, covering multiple geographies and types – from third-party accommodation suppliers (Bedbanks, DMCs, wholesalers and others)  to b2b API accommodation buyers (OTAs and travel platforms, travel agents networks, airline and other businesses managing their trave funnels). 

You will join a Travel Distribution core team in Bangkok and collaborate with our account management teams as well as stakeholders in tech, finance, supply, marketing and legal teams to drive complex projects. 

The core functions of the team include: 

• Ideating new initiatives and drive the implementation end-to-end to grow the Travel Distribution business 
• Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners 
• Revenue optimization initiatives through distribution and pricing experiments content improvements 
• Enabling and supporting account management teams with tools, documentation and efficient processes 
• Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners 
• Credit risk management  
• Maintaining and setup control frameworks and SLAs agreed with major stakeholders, 
• Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.  

What You’ll Do:

A Senior Manager will bring a strong business strategy and analytical acumen coupled with operations and project management knowledge, attention to details and strive for efficiency, coupled with the ability to make things happen hands-on. 
 
This position is based in Bangkok.  

What You’ll Need to Succeed:   

• 5+ years of experience demonstrated ability to lead cross‑functional strategy or program initiatives end‑to‑end and deliver measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience

• Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools 

• Strong critical thinking, strategic thinking and problem-solving skills 

• Fluent in English with strong stakeholder management skills 

• Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins 

• Independent and self-driven 

• Able to move fast and adapt well with changes  

Good to have 

• Experience with SQL and Tableau 

• Experience and understanding of online travel industry, B2B travel APIs experience and/or connectivity skills 

• Experience in go-to-market initiatives implementation 

#Bangkok #Singapore #India #KualaLampur #Tokyo #Manila #Beijing #Shanghai #Hongkong

Get To Know Our Team:

The Data department oversees all Agoda’s data-related requirements. Our goal is to enable and increase the use of data in the company through creative approaches and the implementation of powerful resources such as operational and analytical databases, queue systems, BI tools, and data science technology. We hire the brightest minds from around the world to take on this challenge and equip them with the knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up the challenge as part of the Data department, but also the reward. 

The Opportunity:

As BI Manager, you will lead a new scrum team dedicated to supporting the B2B entity. Your team will own the end-to-end process of designing, building, and operating the B2B data lake and its associated data products, enabling financial reporting, operational analytics, and data-driven decision making across the organization. You will partner closely with Finance, Planning, Revenue Operations, Data Engineering, and Analytics stakeholders to ensure that data is discoverable, auditable, performant, and fully aligned with organizational and financial reporting requirements.

What You’ll Do:

• Own the full lifecycle for the data lake: ingestion, storage, cataloging, transformation, validation, and access provisioning.
• Define the data model, schema standards, and partitioning/retention strategies that support financial reporting, forecasting, and partner operations analytics.
• Establish and enforce data governance, lineage, and auditability practices critical for financial reporting (including source-to-target traceability and reconciliation).
• Implement scalable ingestion pipelines from multiple upstream systems (transactions, bookings, settlements, partner contracts) ensuring timeliness and correctness for reporting cycles.
• Build and maintain transformation pipelines (ETL/ELT) to create clean, reproducible datasets and aggregated marts used by reports and planners.
• Lead the team’s dashboard vision and quality, leading design reviews and making strategic decisions that shape how the business consumes data.
• Drive performance and cost-efficiency for the data lake: query optimization, data compaction, caching layers, and lifecycle policies to meet performance SLAs.
• Set up automated data quality checks, reconciliation jobs, and alerts, to surface anomalies before they impact reports.
• Provide self-serve data access patterns and APIs for analytics teams, planners, and finance consumers while enforcing role-based access and separation of duties.
• Collaborate with Finance and other business stakeholders to translate reporting requirements into deliverable data products and schedule data delivery aligned with financial close and planning cadences.
• Lead sprint planning, backlog prioritization, and delivery governance for the scrum; hire and mentor engineers and data stewards for the team.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Data Engineering, Information Systems, or a related field (or equivalent experience).
• 5+ years experience building and operating data platforms, data lakes, or large-scale data pipelines; 3+ years in a leadership or engineering lead role.
• Strong proficiency in SQL and scripting languages (e.g., Python, Scala, or Java) for ETL/ELT development and data validation.
• Experience with large scale data platforms (Hadoop, Impala, Spark, Vertica)
• Experience with data storage and processing technologies such as Delta Lake, Apache Iceberg, Hive, S3/GCS, Spark, Presto/Trino, or equivalent cloud data lake components.
• Solid understanding of data modelling for analytics and financial reporting (star schemas, slowly changing dimensions, partitioning, compaction).
• Demonstrated experience implementing data governance, data lineage, cataloguing (e.g., AWS Glue, Data Catalog, Amundsen), and role-based access control to meet audit and compliance requirements.
• Hands-on experience with orchestration and workflow tools such as Airflow, Prefect, or similar for scheduling and dependency management.
• Proven ability to design and run data quality frameworks (reconciliation, anomaly detection, SLA monitoring) with automated alerting.
• Experience with performance optimization for large datasets: partitioning, indexing, caching, query tuning, and cost-management strategies.
• Leadership in dashboard strategy, driving quality and experience in running effective design reviews, making strategic decisions that shape data consumption.
• Strong stakeholder management skills — able to translate finance and operations requirements into prioritized data products and delivery plans.
• Excellent communication skills in English — able to produce clear documentation, lead cross-functional reviews, and present to finance stakeholders.
• Problem-solving mindset, attention to detail, and commitment to data accuracy and auditability for financial reporting.
• Experience hiring, mentoring, and developing engineers/data stewards; ability to build a culture of ownership and operational excellence.

Preferred Qualifications:

• Experience with Snowflake and familiarity with Snowflake-specific features (clustering keys, materialized views, Time Travel, zero-copy cloning)
• Experience with software development processes for Agile/Scrum and CI/CD utilizing technologies such as GIT, Jenkins, Terraform
• Analytics, business intelligence, or data visualization experience
• Knowledge of compliance and audit requirements for reporting systems.

Location: Remote 

How You'll Make an Impact:

As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As a Strategic AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related
• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand
• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• Act as a true strategic partner — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance
• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes
• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter

What Sets You Up for Success:

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand
• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM and account management tools
• Based in or with significant market experience in Phuket or other key Thai resort markets
  
  #LI-REMOTE #LI-AM1

Location: Remote 

How You'll Make an Impact:

As a Strategic Account Manager on our Thailand team, you'll be the trusted partner that our largest and most complex customers rely on to get the most out of Cloudbeds. You'll manage a focused portfolio of high-value properties across Thailand, bringing deep hospitality expertise and a consultative approach to every interaction — from strategic business reviews to on-site property visits. This isn't just account management; it's true strategic partnership. You'll help hoteliers make smarter decisions, optimize their operations, and grow their business, while playing a key role in shaping how Cloudbeds shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As a Strategic AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in Thailand, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related
• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand
• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• Act as a true strategic partner — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance
• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes
• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter

What Sets You Up for Success:

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles — Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar — within hotels or hospitality properties in Thailand
• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Thai hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a power user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM and account management tools
• Based in or with significant market experience in Phuket or other key Thai resort markets

Get to Know our Team:   

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.    

The Opportunity:  

As a Workday HCM Specialist, you will serve as the primary expert ensuring our core HCM processes operate seamlessly, with a focus on scaling and enhancing the setup in alignment with organizational requirements. While HCM will be your core area, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation. 

You’ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization. 

If you’re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that. 

Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.

• Bangkok: Full relocation support will be provided by Agoda.
• Kuala Lumpur & Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).

In this Role, you'll get to:   

• Lead, configure, maintain, and support Workday HCM setup including core configuration, organization structures and business process frameworks 

• Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience. 

• Own and manage reporting, calculated fields, and security configurations that provide accurate insights across the employee life cycle 

• Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency. 

• Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests. 

• Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation. 

• Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem. 

What you'll Need to Succeed:  

• 4 - 6 years of hands-on Workday experience, with at least 2–3 years focused on HCM configuration and reporting. 

• Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects) 

• Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports 

• Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security 

• Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity. 

• Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design. 

• Bachelor’s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience. 

It's Great if you have:  

• Experience supporting additional Workday modules (e.g., Payroll, Time Tracking, Absence, Talent) 

• Knowledge of Workday integrations (EIBs, Core Connectors, Studio) 

• Familiarity with HCM rollouts, testing frameworks, release management, or regression testing 

• Experience working in an international or fast-paced environment 

• Workday certification(s) in HCM or any other modules 

• Interest in expanding knowledge beyond Workday into other people technology platforms and tools. 

What you'll get:  

• Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  

• Provident fund benefits, and life insurance  

• Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  

• Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors  

• The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  

• A generous relocation package to help you get here comfortably.  

#telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid  

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Role Summary

The Tech Delivery Lead is a technology enthusiast who is completely comfortable with leading-edge devops-enabled delivery, and who can inspire our clients and our own people. They will be able to

• Engage with forward-looking CIOs to improve/transform how their delivery teams work 
• Review and improve in-flight delivery programmes
• Lead complex client delivery engagements 
• Provide internal leadership on hiring, training and communications to keep building the industry’s best delivery capability
• Collaborate with our architects, engineers, digital designers and business consultants to drive our sales and present the best of Capco to our clients.

What You’ll Do

To Capco:

• Help setup and ensure an effective recruitment process to attract top-tier tech talents.
• Lead multiple development/scrum teams to delivery technical roadmap with best practices
• Lead technical design, architecture, and solution with leads in working stream
• Work with internal and external stakeholders to identity, mitigate the risks and set expectations.
• Evaluate Capco’s tech capabilities, identify and close gaps, and build a clear roadmap of skillsets the organization needs to stay at the forefront of technology trends and opportunities in both sales strategy and delivery capability.
• Stay on top of technology news and trends to capture future opportunities and foster a culture of continuous learning and innovation.
• Build a strong tech culture that promotes people growth by championing a lean and agile approach, and design key engagement activities to nurture and retain tech talents.
• Create a supportive environment that encourages a growth mindset and agile thinking, empowering employees to move fast and adapt quickly to changes.
• Foster an environment of innovation and creativity, cultivating an innovation team comprised of key tech superstars.
• Serve as a key problem solver and conflict resolver, addressing both technical and people-related challenges to drive positive outcomes.
• Strive for continuous improvement, acting as a change agent within the organization to enhance processes, capabilities, and overall performance.
• Rinse and repeat those once succeed. Start with Thailand, then expanding to APAC.

To our clients:

• Serve as a reliable problem solver, addressing technical, people, and process issues to ensure project success. 
• Collaborate closely with clients to understand their specific needs and expectations, ensuring alignment throughout the project lifecycle.
• Champion a customer-centric approach, consistently delivering high-quality solutions that exceed client expectations.
• Proactively identify potential project risks and bottlenecks, implementing mitigation strategies to maintain project timelines and deliverables.
• Facilitate effective communication between cross-functional teams and stakeholders, promoting transparency and alignment on project goals.
• Establish and enforce best practices for project management, ensuring efficient resource allocation and streamlined workflows. • Measure and monitor project progress using appropriate metrics, providing regular status updates to clients and key stakeholders. 
• Implement continuous improvement initiatives based on client feedback and lessons learned, enhancing project outcomes over time. 
• Build long-term relationships with clients, acting as a trusted advisor and resource for future technology initiatives and transformations.
• Actively seek opportunities for innovation and value-addition, introducing cuttingedge solutions and approaches to elevate project outcomes.

What We’re Looking For

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 8 -12 years of professional experience with leading management consultancies for insurance/banking companies.
• Experience in developing and leading digital innovation and transformation programs
• Should have solid understanding and experience in one or more digital and data capabilities
• Demonstrate deep understanding of Banking / Financial Services / Insurance industry challenges, with the ability to articulate clear value propositions to both internal and external stakeholders
• Build and maintain trusted, long-term relationships with clients and ecosystem partners
• Highly proficient in PowerPoint and Excel, with the ability to analyze data and translate insights into business recommendations
• Apply continuous delivery tools and methodologies to drive measurable business outcomes
• Define and advocate for modern, cloud-based architecture strategies
• The ability to articulate and communicate your vision, approach, opinions
• A track record in building successful teams around you.

Why Join CAPCO

• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

#LI-PW1 #LI-Hybrid

Discover what it’s like to help build the fuelling network of the future - check out our Engineering Blog.

Reports To

Manager, Product Quality Engineering (PQE)

What You Will Be Doing

ChargePoint is looking for a Senior Factory Quality Engineer to ensure quality of our Electrical Vehicle Charging equipment. This engineer will be working closely with our contract manufacturing (CM) independently involved in Factory End-To-End Product Quality Control process and management system set up and development. The job scope will be from the initial product design phase throughout the sustaining mass production. He or she will work closely with our Technical Program Management, Manufacturing Engineering, Test Engineering, Supplier Quality, and Reliability Engineering teams, and our Suppliers and Contract Manufacturers. To be successful at ChargePoint, this person must be highly motivated, self-directed, and comfortable working in a loosely structured and fast-paced environment.

What You Will Bring to ChargePoint

• Independently lead CM (Contract Manufacturer) End-To-End quality control, including Incoming Quality Control (IQC), FATP in-process controls, Outgoing Quality Control (OQC), Ongoing Reliability Testing (ORT), and Out-Of-Box-Audits (OBA).
• Act as the first point of contact for factory quality issues and drive cross-functional resolution as the Core Team Leader.
• Lead crisis management at the CM related to factory and field escalations.
• Manage factory quality issue escalations through structured FA/RCCA from NPI through mass production ramp and EOL.
• Lead CM and cross-functional teams in developing and implementing inspections and test systems to ensure compliance with cosmetic and functional requirements.
• Conduct factory quality and process audits for new and existing suppliers.
• Drive CM yield and defect data reporting, perform Jira issue disposition reviews, and communicate key findings to cross‑functional teams and leadership.
• Partner with CM and ChargePoint internal teams to define, implement, and maintain in‑process, outgoing, and incoming quality control processes in collaboration with SDQE (Supplier Development and Quality Engineering).
• Familiarity with Python-based automated test scripts using manufacturing test equipment (e.g. Chroma, NH Research, Keysight, National Instruments).
• Familiarity with automated test sequences that integrate software control with hardware systems — including programmable power supplies and loads, relays, and instrumentation — to enable fully automated manufacturing tests.

Requirements

• Bachelor's degree in Electrical Engineering, Industrial Engineering, Manufacturing Engineering, or equivalent practical experience.
• Excellent English and Thai communication skills, including technical report writing, presenting technical content, and leading cross‑functional discussions.
• 8+ years of experience in product quality or manufacturing engineering with a record of leadership at electronics Contract Manufacturers (CMs).
• Experience in electronics industries such as automotive, consumer electronics, solar, electric vehicle (EV), or battery.
• Familiarity with electrical systems and components (PCBA, MOSFETs, Transformers, IGBTs, Capacitors, Relays, Cable Harness, etc.).
• Experience with mechanical metrology and measurement tools (CMM, OMM, gauges, fixtures) for process capability (Cp/Cpk), First Article Inspection (FAI), and Gauge Repeatability and Reproducibility (GRR).
• Experience with structured problem-solving tools (Root Cause Analysis, 8D, Fishbone, 5 Whys) and familiarity with Failure Mode and Effects Analysis (FMEA).
• Experience in Mechanical and Electrical Design-for-Quality (DFQ) and Design for-Manufacturability (DFM). Ability to collaborate with design teams on DFX topics including Design-for-Test (DFT) and Design-for-Reliability (DFR).
• Familiar with Surface-Mount Technology (SMT) processes, printed circuit board assembly (PCBA) manufacturing, and system or sub-assembly build processes.
• Experience with at least two of the data analysis tools Excel, Python, Tableau, SQL, or equivalent.
• Familiarity with hardware/software integration or test automation with object-oriented programming in Python.
• Willingness to travel internationally up to 25% of the time.

Location

Thailand

Role Overview:

We are looking for a hands on Identity Security Engineer to design, build, and operate Okta platform. This role owns the implementation and evolution of Okta Identity Governance, lifecycle automation, and identity centric security controls across the enterprise.

Key Responsibilities:

• Okta Identity Governance (OIG) & Lifecycle: Design and deploy Okta Identity Governance modules, including Access Requests, Certifications, and Entitlement Management.
• Develop and maintain custom workflows and policies within Okta IGA to enforce Segregation of Duties (SOD) rules during provisioning and access requests
• Design access certification campaigns and remediation workflows to satisfy audit requirements.
• Okta Platform Engineering: Manage Okta organization architecture (Groups, Rules, Policies) using Infrastructure-as-Code (Terraform) to ensure version control and reduce drift.
• Build and maintain Okta Workflows for lifecycle automation, custom notifications, and advanced logic beyond native features. Implement and enforce Multi-Factor Authentication (MFA) policies, Risk-Based Authentication, and Global Session Policies.
• Automation & Integration: Develop automation using Okta APIs, Event Hooks, and Workflows. Integrate Okta OIG with downstream applications for seamless provisioning.
• Partner with Detection Engineering to ingest Okta System Logs into the SIEM for threat monitoring.
• Governance, Risk & Compliance: Partner with GRC and Audit teams to support SOX, NIST requirements.
• Ensure identity controls are measurable, auditable, and enforced consistently.

Required Skills & Experience:

• 6+ years of hands-on experience operating Okta in a production environment.
• Experience with Okta Identity Governance (OIG): Setting up Access Requests, Review Campaigns, and Entitlements.
• Experience with Terraform (specifically the Okta Provider) for managing configuration as code.
• Ability to write scripts in Python or JavaScript/TypeScript for custom API integrations.

Get to Know our Team:   

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.    

Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.

• Bangkok: Full relocation support will be provided by Agoda.
• Kuala Lumpur & Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).

The Opportunity:  

As a Workday Payroll Specialist, you will serve as the primary expert ensuring our core Payroll processes operate seamlessly, with a focus on scaling and enhancing the setup in alignment with organizational requirements. While Payroll will be your core area, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation. 

You’ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization. 

If you’re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that. 

This role will be based in Bangkok and relocation will be provided.  

In this Role, you'll get to:   

• Configure, maintain, and support Workday Payroll interfaces/outputs, including functional setup for PECI 

• Partner closely with Payroll stakeholders and vendors to align on requirements, mapping, cutoffs, exception handling, and ongoing operational improvements 

• Build and maintain Workday payroll reporting (Advanced Reports, Calculated Fields, dashboards) 

• Support Workday-side troubleshooting during payroll cycles, including investigating data issues, supporting file generation/extract issues, and collaborating on root-cause analysis with integration/vendor teams 

• Own documentation and enablement for Workday payroll processes, including control checklists, mapping notes, SOPs, and knowledge transfer to strengthen team resiliency. 

• Stay current on Workday releases and recommend enhancements/automation to reduce payroll cycle time, defects, and manual effort on the Workday side 

What you'll Need to Succeed:  

• 4 - 6 years of hands-on Workday experience, with at least 2–3 years supporting payroll-related Workday delivery and third-party payroll providers 

• Hands-on experience with Workday PECI and/or EPI (per your environment): managing extracts/outputs, effective-dated events, filters, timing, and operational support 

• Strong proficiency in Workday reporting for payroll (Advanced Reporting, Calculated Fields), creating reliable outputs for readiness checks, reconciliation support, and audit needs 

• Solid understanding of payroll input drivers in Workday (HCM/Comp/Time/Absence impacts), especially effective dating, retroactivity implications, and data integrity 

• Working knowledge of Workday Security and handling sensitive payroll-related data with appropriate controls 

• Strong analytical and problem-solving skills: data tracing, root-cause analysis, and clear communication of findings/impacts to Payroll stakeholders 

• Strong collaboration skills and stakeholder management; comfortable operating as the Workday owner while partnering tightly with Payroll and vendors 

It's Great if you have:  

• Understanding of how Workday data typically feeds into downstream systems (payroll providers like Cloudpay/ADP) and what validations/cutoffs are commonly required 

• Familiarity with integration/support practices: monitoring, scheduling, secure file transfer coordination, incident management, and change control. 

• Experience supporting multi-country payroll inputs from Workday (global complexity, localization considerations. 

• Experience in payroll-related testing: UAT support, regression support for Workday changes, parallel run support (Workday outputs and validation reports) 

What you'll get:  

• Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit  

• Provident fund benefits, and life insurance  

• Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.  

• Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors  

• The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  

• A generous relocation package to help you get here comfortably.  

#telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid  

Get to Know our Team: 

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.

• Bangkok: Full relocation support will be provided by Agoda.
• Kuala Lumpur & Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).

• 4 - 6 years of hands-on Workday experience, with at least 2–3 years focused on Benefits configuration and reporting 

• Deep expertise in Core Benefits setup including eligibility rules, enrollment events, and integrations with benefit providers. 

• Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports. 

•  Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects) 

• Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security 

• Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity. 

• Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design. 

• Bachelor’s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience. 

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

#LI-REMOTE #LI-AM1

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

#LI-REMOTE #LI-AM1

What Makes Us Unique:

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. 

Location: Remote 

How You'll Make an Impact:

As an Account Manager on our Thailand team, you'll be the strategic partner our most influential customers rely on — helping them get the most out of Cloudbeds while building the kind of lasting relationships that make hoteliers feel truly supported. You'll manage a focused portfolio of mid-market properties across Thailand, combining your deep knowledge of the local hospitality industry with a consultative approach to drive product engagement, uncover growth opportunities, and keep customers thriving. From on-site visits to strategic business reviews, you'll be the face of Cloudbeds in one of our most dynamic and fast-growing markets.

Our AM Team is responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.”

What You Bring to the Team:

• Manage a portfolio of mid-market hotel customers across Thailand, serving as their primary point of contact for everything Cloudbeds-related
• Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and on-site property visits
• Conduct regular on-site visits to customer properties across Thailand, traveling locally on a monthly basis and inter-city (e.g., Bangkok to Phuket) at least once per quarter
• Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance
• Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals
• Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently
• Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption
• Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform

What Sets You Up for Success:

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties in Thailand
• Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS)
• Possess experience in the Thai hospitality market with deep knowledge of regional customer needs, expectations, and business practices
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations
• Speak Thai fluently (native proficiency) with strong English communication skills to collaborate effectively with a global remote team
• Show ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers
• Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through

Bonus Skills to Stand Out (Optional):

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role
• Familiarity with Salesforce or similar CRM tools
• Experience working in or with properties in Phuket, Chiang Mai, or other key Thai tourism markets

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Role Summary

The Cloud Engineer Lead is responsible for leading and governing the bank's cloud infrastructure and platform operations to ensure secure, reliable, scalable, and cost-effective cloud services. This role manages Cloud Operations and DevOps engineers, drives automation and infrastructure standardization, and ensures cloud operations comply with regulatory and security requirements applicable to a Virtual Bank.

What You’ll Do

• Govern cloud architecture, landing zone design, and cloud environment standards.
• Lead DevOps and Cloud Operations engineers to ensure stable and efficient operations.
• Implement and enforce infrastructure-as-code (IaC) and automation practices for provisioning, scaling, and configuration.
• Oversee deployment, monitoring, availability, and performance of cloud resources including compute, network, storage, and platform services.
• Ensure cloud security baseline, identity and access management, logging, and monitoring are implemented and maintained.
• Drive cloud cost optimization and usage governance. 
• Ensure cloud operations comply with regulatory and security standards (e.g. BOT, ISO 27001).
• Lead cloud-related incident response, major incident support, and root cause analysis. 
• Coordinate with Application, Network, Data Platform, and Security teams on cloud integration and operations.
• Liaise with cloud service providers and vendors, manage contracts, and monitor service-level agreements. 
• Maintain cloud architecture diagrams, operational procedures, and runbooks.
• Drive continuous improvement initiatives to enhance cloud security, reliability, and operational efficiency. 

What We’re Looking For

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree is preferred.
• Minimum 5 years of experience in IT infrastructure or cloud operations.
• Strong hands-on experience with cloud platforms (Azure preferred; AWS or GCP is a plus).
• Solid knowledge of cloud networking, load balancing, application gateways, and cloud-native services. 
• Proficiency in automation, scripting, and infrastructure-as-code tools (e.g. Terraform, Ansible, PowerShell).
• Good understanding of IT security standards, regulatory compliance, and audit requirements in a regulated environment. 
• Strong leadership, communication, and problem-solving skills, with experience supporting 24x7 operations.
• Proficient in Thai and English at intermediate level or above, sufficient for technical discussions, meetings, and written documentation

Why Join CAPCO

• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

#LI-PW1 #LI-Hybrid

How You'll Make an Impact: 

As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.

Our Customer Onboarding Team: 

As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!

What You Bring to the Team: 

• Facilitate client onboarding, training, and ongoing support onsite in the property or remotely.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

What Sets You Up for Success: 

• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.
• Deliver exceptional communication with empathy and a customer-focused approach.
• Bring over 3 years of 5-star hospitality experience in roles like Front Desk or Revenue Manager within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in customer-facing role.

Recommended Skills to Stand Out: 

• Project Management certification.
• Knowledge of Onsite Onboarding.

NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH

Get to Know our Team:  

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.  

The Opportunity: 

As a  Specialist - Oracle Fintech Data and Automation (FDA), you will be a key member of our team, using your 5+ years of experience to design, implement, and manage systems and processes controls that drive our Finance functions. You’ll take on the role of Compliance Owner for “Off The Shelf Systems (OTS),” working closely with IT, Product, Risk and Compliance, Auditors, and other departments. We’re looking for a results-oriented professional who can communicate effectively, manage projects, and collaborate across teams. 

You will be expected to confidently express your ideas and perspectives to stakeholders and manage projects with minimal supervision. Being comfortable with ambiguity, organized, and possessing strong interpersonal skills will be essential to your success. Your ability to influence, communicate, and drive change will be critical in delivering value to the business. 

In This Role, You'll Get to be a: 

• Tech, Process, and Compliance Advisor: Participate in business discussions, providing expert insights from both a finance and compliance perspective to ensure that technology and processes meet user needs, while adhering to risk management, segregation of duties (SoD), and access control standards. 
• Solution Implementer: Develop, configure, and implement off-the-shelf Oracle finance technology solutions, ensuring seamless integration with existing Oracle systems while maintaining strong controls around user access, security, and compliance. 
• Testing and Risk Contributor: Support testing phases, ensuring finance systems operate efficiently while upholding risk mitigation strategies, proper segregation of duties, and that access controls are correctly implemented throughout the development and testing lifecycle. 
• System and Compliance Evaluator: Regularly assess and improve Oracle finance systems and processes to enhance efficiency, mitigate risks, and ensure compliance with regulatory standards like SOX and internal access control policies. 
• Change Coordinator: Evaluate the impact of upstream changes on finance systems, reports, and access controls, collaborating with Oracle technical and business teams to ensure smooth and compliant implementation with a focus on mitigating potential risks. 
• Issue and Compliance Resolver: Serve as a liaison between business and tech teams to analyze and resolve software or technical issues, ensuring that solutions comply with Oracle’s access control policies, risk management protocols, and financial regulations. 
• Continuous Learner: Stay updated on accounting, tax, and risk management developments, particularly within the travel industry, to ensure that Oracle finance systems remain compliant and future-ready. 
• System Maintainer: Assist in the setup, maintenance, and compliance of financial systems, ensuring they are optimized for business success, maintain high user satisfaction, and are safeguarded with proper access controls and risk management protocols. 

What You’ll Need to Succeed: 

• Industry Expertise: Over 5 years of experience managing finance system projects and operations, particularly within ERP systems in the tech or e-commerce sectors, with a strong focus on Oracle Fusion Finance configuration, compliance, access control, and risk management. 
• Oracle Fusion Finance Configuration: Extensive experience configuring and optimizing Oracle Fusion Finance systems, ensuring seamless integration with financial processes while adhering to compliance and regulatory standards such as SOX. 
• Finance Systems Proficiency: In-depth understanding of multiple finance systems, including Oracle Fusion Finance, with proven success in applying this knowledge to ensure compliance with segregation of duties (SoD) and access control policies. 
• Stakeholder Management: Demonstrated ability to manage and influence stakeholders across finance, IT, and business teams to align on project objectives, risk mitigation strategies, and successful outcomes in Oracle Fusion environments. 
• Educational Background: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A professional accounting qualification is a plus, with strong understanding of financial controls and SOX compliance. 
• Adaptability: Proven ability to excel in fast-paced, dynamic environments, quickly adapting to new challenges, including Oracle Fusion configurations, while maintaining compliance with industry standards and evolving regulations. 
• Vendor Management: Skilled in managing vendor relationships, negotiating best outcomes while maintaining strong partnerships, ensuring vendor compliance with Oracle system configurations and financial regulations. 
• Project Leadership: Strong project management capabilities, leading cross-functional initiatives involving Product, Tech, and Business teams, with a focus on Oracle Fusion Finance, aligning objectives, mitigating risks, and driving successful execution. 
• Analytical and Problem-Solving Skills: Strong analytical mindset with the ability to identify practical solutions, particularly in Oracle Fusion Finance configuration, risk management, access controls, and system optimization. 
• Detail-Oriented: High attention to detail, ensuring that Oracle Fusion Finance systems are continuously improved and compliant with internal and external regulatory requirements. 
• Communication Skills: Excellent written and verbal communication skills, combined with strong organizational and planning abilities to effectively convey project goals and compliance measures, especially related to Oracle Fusion Finance. 
• Dependability: Strong sense of urgency and results orientation, dedicated to meeting goals, ensuring compliance, and driving business value through effective Oracle Fusion Finance configuration, risk management, and system optimization. 
• Good experience with Oracle BI Publisher (BIP), including the ability to understand existing reports and design, develop, and maintain new BIP reports (templates, data models, and layouts).
• Proficient in SQL, with the ability to write, optimize, and troubleshoot SQL queries for reporting, data analysis, and integrations.

It’s Great if You Have: 

• Experience working in finance cross-functions (e.g., Tax, Finance operations, Treasury, FP&A). 
• Familiarity with project management methodologies (e.g., Agile, SDLC). 
• Experience in data analytics or with other modules within Oracle Fusion ERP. 
• Knowledge of Robotic Process Automation (RPA) tools and other financial software.

#Bangkok #Thailand #SoutheastAsia #Singapore #HongKong #Malaysia #Brasil #Indonesia #Vietnam #Philippines #India #Dubai #UAE #Asia #APAC #GlobalTalent #Fintech #Payments #ForeignExchange #FX #CrossBorderPayments #B2B #B2C #ProductManagement #FXTrading #RiskManagement #CommercialStrategy #PartnerManagement #DigitalPayments #FinancialServices #FinancialProducts #DataAnalytics #Automation #ProjectManagement #StakeholderManagement #Innovation #BusinessDevelopment #FinancialModeling #Excel #PowerPoint #TechJobs #London #UnitedKingdom #Germany #France #Spain #Netherlands #Switzerland #Europe #Mexico #Argentina #Chile #Colombia #Latam #LatinAmerica

Role Overview:

We are looking for a hands on Identity Security Engineer to design, build, and operate Okta platform. This role owns the implementation and evolution of Okta Identity Governance, lifecycle automation, and identity centric security controls across the enterprise.

Key Responsibilities:

• Okta Identity Governance (OIG) & Lifecycle: Design and deploy Okta Identity Governance modules, including Access Requests, Certifications, and Entitlement Management.
• Develop and maintain custom workflows and policies within Okta IGA to enforce Segregation of Duties (SOD) rules during provisioning and access requests
• Design access certification campaigns and remediation workflows to satisfy audit requirements.
• Okta Platform Engineering: Manage Okta organization architecture (Groups, Rules, Policies) using Infrastructure-as-Code (Terraform) to ensure version control and reduce drift.
• Build and maintain Okta Workflows for lifecycle automation, custom notifications, and advanced logic beyond native features. Implement and enforce Multi-Factor Authentication (MFA) policies, Risk-Based Authentication, and Global Session Policies.
• Automation & Integration: Develop automation using Okta APIs, Event Hooks, and Workflows. Integrate Okta OIG with downstream applications for seamless provisioning.
• Partner with Detection Engineering to ingest Okta System Logs into the SIEM for threat monitoring.
• Governance, Risk & Compliance: Partner with GRC and Audit teams to support SOX, NIST requirements.
• Ensure identity controls are measurable, auditable, and enforced consistently.

Required Skills & Experience:

• 6+ years of hands-on experience operating Okta in a production environment.
• Experience with Okta Identity Governance (OIG): Setting up Access Requests, Review Campaigns, and Entitlements.
• Experience with Terraform (specifically the Okta Provider) for managing configuration as code.
• Ability to write scripts in Python or JavaScript/TypeScript for custom API integrations.

#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1

Get to Know our Team: 

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners and promote our top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and service and deliver significant profits to the overall business.  

Location: This role requires you to be based in Bangkok, Thailand (with relocation support provide) 

The Opportunity:

To utilize your technical expertise to support and drive Agoda’s B2B partnership growth by optimizing connectivity with the company’s largest B2B accommodation partners. Work with diverse internal teams and world-leading travel providers in Agoda’s B2B team, delivering innovative, scalable travel solutions at speed. 

In this Role, you'll get to: 

• Drive the profitable growth of Agoda’s Strategic Partnerships/Travel Distribution business. 
• Manage end-to-end technical account management for Agoda’s largest B2B accounts.  
• Take full ownership of connection performance, including new builds, rebuilds, upgrades, day-to-day success rates, and ensuring optimal access to inventory, rates, rate plans, content, and availability.  
• Extract and analyze complex data sets to identify trends, opportunities, and areas for improvement.  
• Collaborate cross-functionally (especially with Product Managers) to identify business needs and influence the design and prioritization of next-generation features.  
• Automate business processes to support operational efficiency and scalability.  
• Identify and resolve technical issues impacting client connectivity, ensuring seamless operations.  
• Serve as a trusted advisor to B2B clients, translating business needs into technical requirements. 

What you'll Need to Succeed:

• Bachelor’s degree in a quantitative, engineering, or computer science field. 
• 6-8+ years of hands-on experience in technical account management, solutions engineering, or similar roles in technology or travel industries. 
• Demonstrated strong analytical skills, with a proven ability to leverage data and insights to drive business strategy and decisions. 
• Highly organized and capable of managing multiple priorities across concurrent projects in a fast-paced environment. 
• Strong problem-solving skills and a self-starter mentality - able to identify opportunities, relentlessly drive growth, and push projects over the finish line. 
• Practical experience with API integrations/data transfers, with strong proficiency in SQL and Excel. 
• Excellent written and verbal communication skills.

It's Great if you have:

• In-depth understanding of technical integrations and system architecture.
• Experience in travel technology, hospitality tech, or related industries.  
• Strong command of Python, XML, or data modeling concepts.  

#bangkok #thailand #2 #3

Get to Know our Team: 

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

Join our dynamic team as a Talent Acquisition Partner, where you'll play a pivotal role in shaping our workforce. Dive into the heart of recruitment, working collaboratively to source, screen, and connect with top-tier candidates. Your journey will involve close collaboration with key stakeholders to ensure that Agoda attracts and secures the brightest talents. This is more than a job; it's a chance for you to shape the future of our team and contribute to our success from day one. Seize the opportunity to build and implement best practices, making an immediate impact on our talent acquisition strategy. Join us and be a key player in bringing exceptional individuals on board to drive Agoda's continued success!

In this Role, you'll get to 

• Partner with hiring managers to understand their business objectives and hiring needs. Develop the recruitment strategy and ways to build a talent pipeline accordingly. 

• Own the full-cycle recruitment process ensuring a seamless, uniform, and positive candidate experience. 

• Build your network with high-potential talents to ensure that the business has access to the best talent in the market, working comfortably on a global level. 

• Engage in creative talent mapping efforts for the purposes of building our candidate pipeline as well as to provide market intelligence to the business. 

• Work on recruitment projects and training to improve the standard for hiring within the organization. 

What you'll Need to Succeed:

• 6+ years of recruiting experience in a fast-growing tech company or top-tier agency 

• Ability to influence and partner with senior leadership across the company using a data driven approach. 

• Experience closing candidates at all levels from early career to senior level candidates and negotiating complex compensation packages. 

• Strong computer skills and ability to work with different tools such as LinkedIn, Job Boards, Greenhouse, MS Office Suite, Power point and Excel

• Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships. 

• Ability to be proactive, identify areas of improvement, and drive process improvement initiatives.  

• Highly passionate about recruitment 

It's Great if you have: 

• Knowledge of recruiting and/or sourcing in APAC region 

How You'll Make an Impact: 

As Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of the mid-market hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. This is a hunter role focusing on acquiring new clients. 

What You Bring to the Team:

• Build and execute a sales strategy targeting independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations that clearly articulate Cloudbeds’ value proposition 
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building connections with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

What Sets You Up for Success: 

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling to independent hotels, groups and driving ARR growth
• Expertise in hospitality technology, with a passion for helping hotels thrive through innovative solutions.
• Strong business acumen, exceptional negotiation skills, and a consultative sales approach.
• Proven success in building pipelines independently, without BDR/SDR support
• Expertise in Salesforce CRM and experience with long-term pipeline management
• Exceptional communication and listening skills
• Alignment with Cloudbeds’ core values

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Multilingual capabilities
• Experience in the hospitality or lodging industry.

How You'll Make an Impact: 

As Sales Director, you will play a pivotal role in Cloudbeds' growth, leveraging your extensive network and deep understanding of the mid-market hotel landscape to drive high-value ARR and expand our brand. Your expertise in hospitality technology will be essential as you build relationships, forge partnerships, and position Cloudbeds as the go-to solution for independent hotels. This is a hunter role focusing on acquiring new clients. 

What You Bring to the Team:

• Build and execute a sales strategy targeting independent hotels and groups, identifying opportunities to drive revenue and expand Cloudbeds' presence.
• Deliver on your sales forecasts to ensure that we hit our ambitious goals
• Conduct exceptional virtual client presentations that clearly articulate Cloudbeds’ value proposition 
• Represent Cloudbeds at major industry events, serving as a brand ambassador and building connections with potential clients and influencers.
• Provide valuable feedback from the field to sales leadership, product and marketing teams.
• Cultivate strong post-sale relationships (NOT Account Management, that’s another team) that lead to happy clients and fuel valuable referrals.

What Sets You Up for Success: 

• 5+ years of experience as a top-performing sales professional, using a highly consultative approach.
• A deep understanding of the mid-market hotel ecosystem with a proven track record of successfully selling to independent hotels, groups and driving ARR growth
• Expertise in hospitality technology, with a passion for helping hotels thrive through innovative solutions.
• Strong business acumen, exceptional negotiation skills, and a consultative sales approach.
• Proven success in building pipelines independently, without BDR/SDR support
• Expertise in Salesforce CRM and experience with long-term pipeline management
• Exceptional communication and listening skills
• Alignment with Cloudbeds’ core values

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Multilingual capabilities
• Experience in the hospitality or lodging industry.