The Position 

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions. 

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

What You Will Be Doing 

• Serve as the primary technical point of contact for assigned enterprise clients. 

• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). 

• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. 

• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. 

• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. 

• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. 

• Participate in incident response and post-mortem activities when escalations occur. 

• Create and maintain technical documentation, runbooks, and environment overviews. 

What We Need From You 

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant). 

• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Comfortable leading deployments and technical troubleshooting on customer sites. 

• Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems. 

• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments. 

• Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. 

• Ability to manage multiple client accounts and prioritize competing demands. 

• Strong documentation skills and a disciplined approach to knowledge sharing. 

It Would Be Nice If You Had  

• Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.). 

• Experience with modern DevSecOps tools and CI/CD pipelines. 

• Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001). 

• Experience working in high-availability or mission-critical environments. 

About Us 

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role 

We're seeking an Engineering Manager II to lead a critical area of our engineering organization. In this role, you will be accountable for the delivery and technical strategy across multiple complex and related domains within our product. You will lead a high-performing team of 6-10 senior engineers, potentially structured across two squads, driving the execution of team-level goals that are directly aligned with broader organizational priorities.

Drawing on your deep expertise in software development and proven leadership, you will guide the architectural evolution of your team's systems, ensuring they are reliable, scalable, and performant. You will be a key partner to product and business leadership, influencing medium- and long-term strategy and ensuring your teams are focused on delivering measurable impact.

Your ultimate responsibility is to orchestrate technical excellence, foster the growth of senior engineers and future leaders, manage complex cross-team dependencies, and transform how millions of users engage in shopping, payment, and banking activities.

You are a driven, determined, and curious leader, who knows that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Leadership & Strategy: Inspire and guide a group of senior engineers, setting a clear direction that aligns with the company vision. Drive alignment between technology goals and product priorities, advocating for long-term technical quality alongside short-term delivery.
• People Leadership & Development: Develop both direct reports and skip-levels for future leadership roles. Create growth opportunities for senior engineers, mentor those aspiring to become Engineering Manager I's, and support the success of new managers. Drive team structure decisions, hiring plans, and succession planning while effectively managing performance across all levels.
• Technical Excellence: Lead architectural discussions for your team's systems. Drive continuous improvements to system reliability, performance, and scalability. Monitor technical health and ensure the team maintains a healthy balance between new feature delivery and technical investment.
• Execution & Delivery: Define and own the delivery plans for initiatives that span multiple teams. Own resource allocation and hiring strategy for your area. Proactively identify and resolve complex cross-team delivery challenges, making strategic trade-offs between short- and long-term value. Provide clear visibility to leadership on project status, risks, and mitigation strategies.
• Product & Business Partnership: Partner directly with Product and business leadership to influence medium- and long-term product strategies. Ensure your teams are focusing on measurable outcomes and ROI, and encourage a culture of thoughtful experimentation aligned with strategic goals.
• Team Health & Collaboration: Build a healthy, inclusive environment of trust, ownership, and accountability. Foster a strong collaboration and knowledge-sharing culture. Work closely with peer Engineering Managers and the architecture board to ensure alignment and drive standards across the engineering organization.

Your Expertise

• You have at least 4+ years of experience managing one or more engineering teams, with a proven track record of managing senior individual contributors and leading projects of medium-to-high complexity.
• Demonstrated experience owning delivery for initiatives spanning multiple teams or complex product domains.
• Strong technical background in modern software development (e.g., Java/Go, Kubernetes, CI/CD, Messaging Queues, Cloud Services), with experience leading architectural discussions and driving technical strategy.
• Experience partnering with product managers to influence product roadmaps and align technical strategy with business objectives.
• Proven ability to develop engineering talent, including mentoring senior engineers and aspiring managers.
• Expertise in Agile methodologies and experience resolving complex, cross-team delivery challenges in a fast-paced environment.
• Fintech or eCommerce experience is a strong plus.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

This role requires you to be a Swiss Army knife. It'll engage every skill you have and make your brain cells perk up—left brain, right brain, and muscles you didn't know you had.

If you're the type who enjoys building the plane while it's flying, this is your seat. We're a brand-new comms department, inside a 1,000-person scale-up operating across multiple offices and time zones.

There's structure where it matters and space to build it where it doesn't exist yet.You'll help shape how we work, not just execute what's already there.

We're in charge of crafting the company's narrative and ensuring it's clear, consistent, and visible across all our stakeholders: customers, partners, media, talent, investors, regulators, and more.We're looking for a PMO Specialist to help run, coordinate, and deliver the work that keeps our Communications function moving forward.

Your Responsibilities

Strategic Project Delivery:

• Own end-to-end delivery: Lead high-impact projects and special initiatives. You will drive timelines, manage complex stakeholder relations, and ensure high-quality output across the board.
• Orchestrate complexity: Manage multiple parallel workstreams, ensuring tight alignment across cross-functional partners (Product, Finance, Legal, etc.) and leadership.
• Agency & Vendor Stewardship: Lead the analytical and negotiation process with agencies and vendors. You will work directly with agency owners to define scope, refine performance metrics, and ensure commercial alignment with our strategic goals.

Strategic Planning & Executive Influence:

• Drive planning cycles: Lead the operational aspects of annual planning, budgeting, and OKR processes. You will be responsible for the integrity of the data and the quality of materials presented to executive leadership and the CEO Office.
• Strategic facilitation: Proactively manage stakeholder alignment, ensuring clear communication and progress across the organization.

Operational Excellence & Architecture:

• Build and scale: Don’t just follow processes—architect them. You will identify gaps in our current operations and build scalable frameworks from scratch to improve team efficiency.
• Drive truth and transparency: Establish and enforce rigorous standards for documentation, tracking, and reporting that serve as the "single source of truth" for the department.

Commercial & Contract Rigor:

• Lead contract lifecycle: Take ownership of the coordination of agreements, NDAs, and vendor contracts, working closely with Legal and Finance to navigate complex procurement cycles.
• Financial stewardship: Proactively manage the financial health of the function, including budget tracking, billing, and vendor management, with high precision and autonomy.

You'll work closely with:

• Internal teams (Finance, Legal, Product, IT, Design, HR)
• External agencies and vendors
• Executive leadership and the CEO Office

Your expertise

Skills & Experience:

• Strategic Project Leadership: Proven ability to manage competing priorities and complex stakeholder landscapes in a fast-paced environment.
• Cross-Functional Collaboration: Demonstrated success working in diverse, high-impact teams, with the ability to bridge gaps between different departments to drive collective progress.
• Exceptional Communication: Expert-level written and verbal communication, with the ability to synthesize complex data into clear, persuasive narratives for senior leadership.

Mindset:

• Owner Mindset: You take full ownership of your domain. You don’t wait for instructions to fix broken processes—you see them, you build the solution, and you own the outcome.
• Comfort with Ambiguity: You thrive in environments where the path isn’t clearly defined. You have a natural ability to create structure out of chaos.
• High-Stakes Grit: You are ambitious, hungry to learn, and capable of working effectively across multiple priorities in a high-pressure, fast-moving business environment.

Independent Driver: You are a self-starter who can navigate complex organizational structures to push progress forward, even when resources are constrained.

Your Impact
Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in digital video capture, the Axon team has redefined public and private sector technology around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry and protect life with our products. Axon is seeking a high-energy, results driven pre-sales sales engineer who thrives on pitching technology to leadership as well as support staff and end-users. This individual will play an instrumental role in accelerating our sales initiatives and must be a self-starter, who excels in a high-paced, evangelistic startup environment focused on Law Enforcement and the public safety space.

What You’ll Do
Location: Saudi Arabia, travel up to 70% of time
Reports to: Sr Manager, Emerging Markets

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key partners for growth within their customer base
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

What You Bring

• Willingness to travel;
• Fluent English and Arabic, French is a plus;
• Assist Sales with presentations and analysis to enlarge customer portfolio;
• Training new employees;
• Document translation & verification for new products Axon brings to the market
• Assist Sales Executives in commercial offer documentation
• Educational background:
• Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience.
• Professional background:
• 4+ years customer facing pre-sales or consulting background required
• 3+ years of experience with public procurement in META
• Experience selling SaaS based solutions
• Experience in End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies
• Must have intellectual curiosity, humility, accountability and positive approach;
• Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.
• Basic knowledge of computer hardware, operating systems, and storage devices.
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally.
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc..
• Experience with Law Enforcement technology solutions and public procurement is a plus

*Please submit your Resume in English.