WHAT YOU'LL DO

This is an exciting opportunity for a customer-focused, results-oriented Account Manager passionate about delivering value and driving success for clients across LATAM. As a LATAM Account Manager, you will be responsible for managing and growing relationships with clients across the region. You will work closely with cross-functional teams, including Sales, Customer Success, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, and the ability to build long-term relationships in a fast-paced environment.

Key responsibilities:

1. Account Management & Growth:
   • Own and manage a portfolio of key accounts in LATAM, acting as the main point of contact for all Commercial needs
   • Develop and execute account plans to meet and exceed client expectations, driving engagement, retention, and upsell opportunities
   • Identify and cultivate relationships with decision-makers and influencers within client organizations
2. Navigating Sales stages and quota achiever:
   • Expertise Across Sales Stages: Demonstrates mastery from initial qualification to Closed Won, ensuring a methodical approach to meet quota goals
   • Customer-Centric Strategy: Deeply understands customer needs, decision-making processes, and timelines to drive effective engagement
   • Strategic Deal Progression: Advances deals with well-timed actions and stakeholder collaboration
3. Renewal approach and strategy: understands and effectively manages Braze’s renewal process within the customer lifecycle, ensuring that customer satisfaction and retention are maximized. Recognises that different teams "pilot the plane" at various stages, Customer Success mid-contract, and Account Management leading up to the renewal. Coordinates seamlessly across teams to ensure the renewal process runs smoothly and efficiently, driving towards a successful outcome
4. Cross-functional collaboration:
   • Partner with Customer Success, and Product teams to align on client strategies, product updates, and support needs
   • Communicate client feedback and insights to internal teams to help shape product development and feature prioritization
5. Effective communication strategy:
   • Versatile communication strategies: skilled in leveraging multiple channels, including email, phone, and social media, to connect effectively with stakeholders
   • Clear and tailored messaging: ensures all communication is professional, concise, and customized to the audience's needs
6. Market understanding & Strategic Initiatives:
   • Stay informed on regional market trends, competitive landscape, and industry best practices to provide relevant insights to clients
   • Support regional go-to-market initiatives and help expand our presence across LATAM by identifying new business opportunities within your portfolio

WHO YOU ARE

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 5+ years of experience in account management, customer success, or digital marketing, preferably within SaaS, Martech, or a customer engagement-focused company
• Strong understanding of digital marketing, customer engagement, and CRM solutions
• Proven track record of managing high-value accounts and achieving growth targets
• Excellent communication and interpersonal skills, with the ability to work effectively across cultural and organizational boundaries
• Trilingual proficiency in Portuguese, English and Spanish
• Willingness to travel within the LATAM region as needed

#LI-Hybrid

The Team:

As a function of Data dog's GTM Enablement & Business Value department, the Business Value team partners with go-to-market teams to deliver impactful business cases to our customers to justify their investment in Datadog. Our GTM Enablement org works with a best-in-class product that solves real problems for our customers, and our Business Value team plays a key role in instilling value selling practices across the entire sales and CS organization. From building impactful programs to developing ROI/TCO value models, we help drive revenue and high-level strategic decision making across the entire business.

The Opportunity:

We’re seeking a creative and entrepreneurial Business Value Manager who will partner directly with our customers in LATAM to build business cases that quantify the business value our products deliver to their bottom line. This critical customer-facing position will collaborate cross-functionally with teams ranging from Sales and Post Sales to Marketing and Product in order to scale the business value function within Datadog. In this role you will directly impact the bottom line of our business while gaining executive visibility inside and outside of the organization. Your efforts will play a crucial role in supporting our sales teams in LATAM as they work towards expanding Datadog's current market footprint.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead business value assessments for our customers in LATAM, working closely with customers to identify key business drivers and quantify the business value our products deliver to their bottom line
• Develop in-depth ROI/TCO value models to quantify business value that can be achieved through our products
• Partner with sellers to lead value-based discovery sessions with technical and business stakeholders to drive key objectives and measurable outcomes 
• Craft and deliver executive level presentations to CxOs
• Perform strategic analyses in support of sales opportunities, identifying areas where our products can add value to customers' business operations
• Build short term and long term observability strategies for customers based on industry and maturity
• Develop and operationalize models, processes, and materials (e.g. talk tracks) to drive continuous improvement in our Business Value Program Pilot, test and validate new business value offerings / programs in partnership with GTM teams
• Become an expert in Datadog selling methodology while driving adoption
• Assist with Datadog’s ongoing field enablement efforts with value selling training, designing new training curriculum, knowledge management, etc.
• Build external presence via delivery of webinars and other events to communicate Datadog’s value to our customers in achieving key digital transformation initiatives

 Who You Are:

• Experienced in 6+ years working in a related field with 4+ years experience in: running business value assessments; management consulting or IT consulting with proven track record of advising senior business stakeholders; enterprise sales or other equivalent experience
• Someone who holds a BA in Engineering, Economics, Finance, or other analytical field required, MBA or other advanced degree strongly preferred
• Outstanding in your analytical abilities, verbal and written communication skills
• An exceptionally strong presenter with demonstrated experience in client-facing role or working with C-suite executives
• Someone who brings a strategic, consultative mindset
• Confident in building financial models and analyzing businesses
• Passionate about coaching others and comfortable working and leading cross-functional teams
• Proficient in Portuguese and English
• Comfortable building relationships with Datadog’s sellers and adopting a consultative approach to advising our sales teams in LATAM
• Willing to travel up to 15% of time

Bonus Points:

• Proficient in Spanish
• Highly analytical and comfortable with complex data sets
• Creative problem solver who thrives with ambiguity
• Equally comfortable with the big picture and with the details
• Experience in a SaaS company in a complex sales-cycle
• Knowledge and interest in the cloud and monitoring space
• Excited to work with engineering, marketing, sales, finance and other functions

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

 Benefits & Growth:

• Generous and competitive benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Us: 

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

#LI-Hybrid

BUSINESS DEVELOPMENT MANAGER, LATIN AMERICA (STARLINK PRODUCT GROWTH)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Product Growth Team is seeking a Business Development Manager to drive consumer growth through commercial collaborations with adjacent products, services, industries, and affiliate channels. This person will play a key role in shaping how Starlink scales beyond its core service, including exploring innovative ways to reach consumers through digital platforms, affinity groups, and new go-to-market approaches.

The ideal candidate will have a strong background in business development & partnerships in consumer technology, telecommunications, and/or subscription-based services, with a proven track record of building and executing new business models, structuring commercial opportunities, and scaling revenue. This role requires creativity, leadership, strategic thinking, and strong execution skills to translate ideas into market-ready offerings that accelerate the adoption of Starlink.

This is a unique opportunity to work at the cutting edge of connectivity technologies with a world-class team focused on connecting every household and traveler.

RESPONSIBILITIES:

• Execute and evolve business development strategies to expand Starlink’s consumer presence in Brazil and the rest of Latin America, with a focus on adjacent products, bundled offerings, and new go-to-market models
• Identify, evaluate, and own emerging customer acquisition channels to reach consumers (e.g., affiliates, membership programs, utilities, content providers, affinity groups) and build initiatives that scale access and adoption
• Drive deal execution from opportunity identification through commercial agreements, ensuring alignment with Starlink’s growth and profitability objectives
• Launch inter-company go-to-market efforts with high customer acquisition rates and revenue generation
• Leverage regional expertise to set up commercial agreements that successfully reach Starlink’s target customer demographics
• Represent Starlink in external discussions, including leading discussions with executive audiences, with prospective commercial relationships
• Collect and synthesize customer and channel feedback to influence product offering development, pricing strategies, and go-to-market approaches
• Report on progress of business development initiatives, presenting insights and recommendations directly to Starlink leadership
• Collaborate with sales, product, marketing, engineering, and finance teams to structure offerings that combine technical feasibility with strong commercial impact
• Develop business cases for bundled offerings with Starlink (e.g., devices, content, services), including customer value analysis and pilot execution
• Conduct ongoing market and competitive analysis to identify consumer trends, channel opportunities, and emerging technologies relevant to Starlink’s ecosystem

BASIC QUALIFICATIONS:

• Bachelor’s degree in business, finance, economics, or engineering
• 4+ years of experience in business development, sales, or partnership management involving consumer technology, telecommunications, utilities, or other subscription-based services
• 3+ years of experience negotiating commercial agreements and managing the execution of revenue-driving initiatives

PREFERRED EXPERIENCE:

• 6+ years of experience in business development, sales, or partnership management involving consumer technology, telecommunications, utilities, or other subscription-based services
• Exceptional, proven external and internal executive presentation skills selling new business models
• Proven experience developing and scaling consumer-focused business models & partnerships in technology, telecommunications, utilities, real estate, or consumer electronics sectors
• Strong understanding of the US and Canadian consumer markets, particularly in the rural areas, with experience expanding into new channels and solidifying partnerships, bundles, and affiliate deals
• Demonstrated success in structuring complex business commercial opportunities and driving them to completion
• Technical understanding of integrating subscription and/or consumer electronic products and driving successful inter-company go-to-market efforts, the latter measured by high customer acquisition rates and revenue generation
• Independently motivated with a track record of project ownership and delivering measurable results
• Excellent interpersonal, communication, presentation, and negotiation skills
• Strong analytical and financial modeling skills with the ability to build business cases and forecast revenue and subscriber impact
• MBA or master’s degree with a business or technical focus preferred

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel approximately 50% of the time to customer locations and other SpaceX locations