エンタープライズ企業向けのセールス・エンジニアとして、プレゼンテーション、製品デモンストレーション、および技術評価（POV）において技術的な専門知識を提供します。セールスエンジニアは、お客様やパートナーとの商談におけるソリューションのfeasibilityを判断し、商談を成功に導く役割を担うとともに、お客様、競合他社、パートナーからの意見に基づいて製品チームに機能の優先順位を提案する役割も果たします。

Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。

業務内容：

• セールスチーム、テクニカルアカウントマネージャー、CSM、その他幅広いアカウントチームと協力し、Datadogの全体的な価値提案、ビジョン、戦略をお客様に説明する
• トライアルフェーズ中に顧客を技術的に支援する。Datadogの価値を伝え、特定された問題や懸念事項について顧客と協力して成功に導く
• 高度な業界知識、技術的スキル、およびお客様との信頼関係構築を通じて複雑な案件を技術的にクローズする
• 潜在的なお客様に対して製品および技術ブリーフィング／プレゼンテーションを提供する
• 製品のフィードバックや競合状況に関して、お客様およびDatadogのビジネス／技術チームと積極的に連携し、コミュニケーションを取る

募集要項： 

• セールス・エンジニアリング（プリセールス）または関連する役割で3年以上の経験を持つ方
• AWS、Azure、またはGCPのご経験がある方
• DockerやKubernetesなどのコンテナ技術に関するご経験がある方
• お客様にとってビジネス上重要な課題を特定し解決することに情熱を持ち、お客様と共に評価計画を構築し実行できる方
• 自発的に行動し、技術に精通したプロフェッショナルで、企業のビジネス要件を容易に理解し、Cレベルの役員、技術のエキスパート、そしてその間にいるすべての人に対して、Datadogの価値と技術的な詳細を説明できる方
• 文書及び口頭での優れたコミュニケーションスキルを持つ方。この役割には、当社の提供するビジネス上の価値と技術的な利点の両方を理解し、明確に伝える能力
• 次のいずれかのプログラミング／スクリプト言語での経験を持つ方：Java、Python、Ruby、Go、Node.JS、PHP、.NETなど

Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。

福利厚生と成長機会： 

• 最高のオンボーディング
• 継続的な専門能力開発、製品トレーニング、キャリアパスの提供 
• 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP）
• 社内ネットワーク構築のためのメンターおよびバディ・プログラム
• インクルーシブな企業文化、コミュニティ・ギルドへの参加機会
• 幅広く手厚い医療関連の福利厚生制度
• 企業型確定拠出年金（401K）

上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。

#LI-Hybrid

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. 

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium. 

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates 
  • Identify opportunities for our customers to get greater value from the Tanium platform 
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills 
• Identify and rapidly assign tier 3 support cases to Technical Support Engineers
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

• Education
  • BA/BS or equivalent experience required
• Experience
  • 5+ years of experience in IT/Consulting
  • 5+ years of experience in Systems Administration/Engineering
  • Active TS/SCI Clearance or higher
  • Hands-on Tanium experience a major plus
  • Strong troubleshooting skills
  • Ability to articulate and communicate
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
    • Endpoint Security
    • Endpoint Support/Troubleshooting
    • Incident Response/Vulnerability Management
    • Systems Management
    • Systems Administration
    • Software Engineering
    • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Ability to break a problem down into manageable, ordered piece parts
  • Ability to convey problem statement and plan of attack to others

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

Summary/Objectives 

Are you someone who thrives in dynamic environments, has a passion for customer excellence and delivering exceptional outcomes?   We are searching for a business value professional to collaborate with a high-performing team of sales professionals.  If you have experience working as a Senior Value Engineer with a track record of successfully partnering with account teams, we would love to hear from you!  

This role requires an intellectually curious individual with keen business acumen.  You will articulate how the Tanium platform can drive positive business outcomes to internal and external stakeholders. This role is crucial to ensuring our customers unlock the full potential of our software solutions, driving value, and fostering long-term partnerships. 

Essential Job Functions 

• Collaborate closely with account teams to identify a value delivery strategy for key accounts. 

• Engage with customers to identify, understand, and quantify their unique challenges and potential benefits, aligned against their strategic initiatives.   

• Define and communicate the Tanium value proposition in alignment with customer objectives. 

• Lead business value reviews / business cases, and effectively communicate the realized value and potential economic benefits of new opportunities. 

• Create and deliver boardroom-quality, executive documents, and presentations. 

• Work collaboratively with product and engineering teams to tailor solutions that meet the specific needs of customers and prospects. 

• Provide guidance on best practices and innovative approaches to maximize the value of Tanium solutions. 

• Act as a subject matter expert on our solutions within our customer’s business, remaining informed about industry trends and advancements. 

• Initiate and contribute to thought leadership projects. 

• Provide training and workshops for Tanium colleagues to improve their skills in uncovering opportunities, and their knowledge of business value & customer excellence. 

• Make a positive impact on the future of the value engineering practice at Tanium, by creating improved methods and tools for a stronger value-based selling adoption. 

Minimum & Preferred Job Qualifications 

Experience 

• 8+ years of experience in value engineering, management consulting, financial / investment analysis, solution architecture, or a related customer-facing role within the software industry. 

• This is an individual contributor role.  

• Knowledge and experience in value-based-selling methodologies. 

• Proven ability to lead complex cross functional projects. 

• Ability to quantify value, create and deliver dynamic and impactful presentations and establish strong presence to executives.  

• Demonstrated ability to work in a fast-paced, ever-changing, global environment. 

• Strong problem solving and facilitation skills 

Education 

• Bachelor’s Degree required. 

• MBA or CPA/public accounting background is a plus 

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

• Assisting customers by:
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions in the Tanium community site
• Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We’re Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
• Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
• Aptitude for comprehending complex troubleshooting
• Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues

Good to Have:

• Prior experience and breadth of knowledge needed to support customers
• Hands-on Tanium experience
• Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
• For Federal Roles only:
  • Security clearance or ability to obtain a security clearance may be required
  • 8140.1 training/8570 certification may be required
  • Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus
• Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

#LI-TO2

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

• Assisting customers by:
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions in the Tanium community site
• Improve customer experience by:
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We’re Looking For:

Education

• Associates degree or equivalent experience required
• BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

• 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
• Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
• Aptitude for comprehending complex troubleshooting
• Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues

Good to Have:

• Prior experience and breadth of knowledge needed to support customers
• Hands-on Tanium experience
• Relevant technical certifications (Google IT SupportProfessional Certificate, CISSP, MCSE,A+/Security+/Network+ combined, etc.)
• For Federal Roles only:
  • Security clearance or ability to obtain a security clearance may be required
  • 8140.1 training/8570 certification may be required
  • Prior military service in a related field (e.g. NavyCryptologic Technician - Networks, USAF 3D or 1B,Army 17C or 35Q, 25D, etc.) a plus
• Experience in one or more of the following technical domains: Endpoint Security, EndpointSupport/Troubleshooting, Incident Response, SystemsManagement, Utility Scripting (bash, PowerShell,VBScript, Python.)

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.

#LI-TO2

Summary/Objectives 

Are you someone who thrives in dynamic environments, has a passion for customer excellence and delivering exceptional outcomes?   We are searching for a business value professional to collaborate with a high-performing team of sales professionals.  If you have experience working as a Value Engineer with a track record of successfully partnering with account teams, we would love to hear from you!  

This role requires an intellectually curious individual with keen business and financial acumen.  You will articulate how the Tanium platform can drive positive business outcomes to internal and external stakeholders. This role is crucial to ensuring our customers unlock the full potential of our software solutions, driving value, and fostering long-term partnerships.   

Essential Job Functions 

• Collaborate closely with account teams to identify a value delivery strategy for key accounts. 

• Engage with customers to identify, understand, and quantify their unique challenges and potential benefits, aligned against their strategic initiatives.   

• Define and communicate the Tanium value proposition in alignment with customer objectives. 

• Lead business value reviews / business cases, and effectively communicate the realized value and potential economic benefits of new opportunities. 

• Create and deliver boardroom-quality, executive documents, and presentations. 

• Work collaboratively with product and engineering teams to tailor solutions that meet the specific needs of customers and prospects. 

• Provide guidance on best practices and innovative approaches to maximize the value of Tanium solutions. 

• Act as a subject matter expert on our solutions within our customer’s business, remaining informed about industry trends and advancements. 

• Initiate and contribute to thought leadership projects. 

• Provide training and workshops for Tanium colleagues to improve their skills in uncovering opportunities, and their knowledge of business value & customer excellence. 

• Make a positive impact on the future of the value engineering practice at Tanium, by creating improved methods and tools for a stronger value-based selling adoption. 

Minimum & Preferred Job Qualifications 

Experience 

• 3+ years of experience in value engineering, management consulting, financial / investment analysis, solution architecture, or a related customer-facing role within the software industry. 

• This is an individual contributor role.  

• Knowledge and experience in value-based-selling methodologies. 

• Proven ability to lead complex cross functional projects. 

• Ability to quantify value, create and deliver dynamic and impactful presentations to executives.  

• Demonstrated ability to work in a fast-paced, ever-changing, global environment. 

• Strong problem solving and facilitation skills 

Education 

• Bachelor’s Degree required. 

• MBA or CPA/public accounting background is a plus 

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy

セールスエンジニア（プリセールス）– 大阪

Cybereasonについて

Cybereason（サイバーリーズン）は2012年に設立されたグローバルなサイバーセキュリティ企業で、最先端のエンドポイント検知・対応（EDR）プラットフォームで高い評価を得ています。
現在は、EDRに加え、XDR（Extended Detection and Response）、CNAPP（Cloud-Native Application Protection Platform）、および高度なモバイル／クラウドセキュリティを含む包括的なセキュリティソリューションを提供しています。

日本法人は、EDR市場において6年連続でマーケットリーダーを獲得しており、Managed EDR分野でも7年連続でトップのポジションを維持しています。
製造業、金融、医療、通信、官公庁など、幅広い業界のお客様を支援しています。

Cybereasonのプラットフォームは「攻撃者視点」で設計されており、リアルタイムでの脅威検知と対応を可能にします。2025年には、生成AIの活用を拡大し、クラウドセキュリティ分野でのプレゼンスをさらに強化しています。

ポジション概要

大阪を拠点とするセールスエンジニア（プリセールス）を募集しています。
本ポジションでは、営業チームと密に連携しながら、Cybereasonのソリューションの価値を技術的な観点から伝え、お客様に最適なセキュリティ戦略の設計を支援していただきます。

主な業務内容

• 製品デモンストレーションやPoC（概念実証）を含む、営業プロセス全体における技術支援

• 営業、プロダクト、マーケティングチームと連携し、顧客ニーズに沿った提案内容の設計・支援

• 最新の脅威動向やセキュリティのベストプラクティスを共有し、顧客にとっての信頼できる技術アドバイザーとして活動

• 顧客からのフィードバックを収集し、プロダクトおよび戦略チームへ展開

• 顧客とのミーティング、プレゼンテーション、技術ワークショップへの参加

• 競合状況や新たな脅威トレンドの継続的なキャッチアップ

• 日本市場で得た知見やベストプラクティスをAPAC地域へ共有し、顧客価値向上に貢献

• プリセールス業務の効率化・高度化につながる新しい取り組みの推進

応募資格・求めるスキル

• サイバーセキュリティまたはエンタープライズIT分野におけるプリセールス／技術コンサルティング経験5年以上

• EPP／EDR、SASE、CNAPP、SIEM／XDRなどのセキュリティ技術に関する基礎知識

• セキュリティソリューションに関するプロジェクトマネジメント経験があれば尚可

• AWS、Azure、GCPなどのクラウドプラットフォームおよびコンテナセキュリティに関する知識があれば尚可

• CISSP、CISMなどのセキュリティ関連資格をお持ちの方は歓迎

• グローバルまたは多国籍環境での業務経験があれば尚可

• 技術的な内容を分かりやすく伝えられる高いプレゼンテーション力・コミュニケーション力

• 新しいアイデアを提案・実行できる能力

• 日本語ネイティブレベル必須、英語はビジネスレベルがあれば尚可

求める人物像

• サイバーセキュリティに強い関心があり、継続的に学ぶ意欲のある方

• 変化の速い環境でも柔軟に対応できる方

• 主体性を持って行動できるチームプレーヤー

• 自ら考え、積極的に行動できる方

• 顧客および社内ステークホルダー双方と自信を持ってコミュニケーションできる方

Cybereason is the leading endpoint detection and response (EDR) security solution. Cybereason's solutions are also applicable to Mobile and Extended Detection and Response (XDR) security.  
Cybereason helps companies every industry the way they manage and secure endpoints in Manufacturing, Financial services, Critical infrastructure, Healthcare, Telecommunications, Hospitality, Service industry, Government, Local Governments and more.
To meet the growing demand for Cybereason’s leading endpoint management solutions, Cybereason is hiring a Pre-sales Sales Engineering to align with the company’s sales team to successfully demonstrate our product offerings and provide a recommended solution approach for our customers and prospects. The role is ideally located in the Tokyo covering all of Japan.
 
Sales Engineer 

Responsibilities
- Provide daily comprehensive technical support for sales and business development staff, on both a pre-sale and post-sale bases.
- Communicate frequently with direct sales people, management, and Director, Business Development too communicate new information that can increase probability of a sale.
- Communicate with Product manager, Marketing and Sales on any customer feedback that can strengthen overall sales process and provide critical customer feedback for future product development requirements.
- Engage with customers daily to answer questions, resolve complaints, handle sales escalations, initiate follow-up on leads, and set up new account opportunities.
- Attend meetings as required with sales staff, managers, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
- Participate in customer presentations.
- Work closely with other SEs and Product manager to ensure any updated technical information is communicated to both Sales individual and customers.
- Participate with Japanese colleagues to ensure Global Best Practices are shared to improve Customer Value Proposition
- Develop keen understanding of Competitive Environment in Cyber Security
- Ability to confidently present and articulate the business value of the Cybereason solution to managers and executives of all levels.
- Deliver product, technical, and security related responses.
- Demonstrate a working knowledge of how to integrate the Cybereason cloud based endpoint security solution to customers’ existing business applications.
- Able to manage multiple customer engagements concurrently.
- Collaborate with the APAC team to align strategies and effectively communicate Cybereason's value proposition across the region.

Qualifications
- At least 5 years’ experience in a similar pre-sales position, supporting the sales cycle of high value security solutions and at least 8 years’ experience in a technical sales environment
- Equivalent working experience with end-point, SIEM, network or application based security technologies.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques
- Excellent presentation and demonstration skills
- Fluency in Japanese and business-level proficiency in English

More about working at Cybereason Japan

Our Tokyo and Osaka offices are open, highly supportive and fun! To support you at work, we provide flexible work-life management policies, plenty of food and drinks, paid-leave for supporting your family and health, 401k, fun monthly events such as Premium Fridays and “Lunch & Learn”, as well as career support.  You’ll have a chance to work in cooperation with a growing team of over 600 people (and growing!) with teams in Tel Aviv, Boston and other locations around the world.

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