About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

As Marketing Manager, Events, you will play a central role in driving the growth and success of FT Live’s high-profile events portfolio. You will be responsible for developing and driving strategic marketing plans, identifying and engaging target audiences, and delivering compelling campaigns that maximise attendance, delegate revenue and sponsorship opportunities.

From flagship experiences including the award-winning Global Boardroom, Business of Entertainment and Women at the Top, FT Live is one of the Financial Times Group’s fastest-growing and most successful divisions. It sits at the forefront of the FT’s evolution as a dynamic, interactive information source across multiple platforms.

Reporting to the Head of Marketing Operations & Planning, this 12-month parental cover role will support the B2C Senior Marketing Lead and work at the heart of FT Live’s relationship with delegates. You will collaborate closely with teams across the Financial Times to deliver integrated marketing campaigns, attract high-quality audiences to flagship virtual and hybrid events, and contribute to delegate revenue targets and wider business objectives.

Key Responsibilities

• Develop and implement data-driven, multi-channel marketing strategies to increase event awareness, reach, delegate attendance and sponsorship revenue
• Identify and target new audience segments, demonstrating market insights to refine messaging and campaign effectiveness
• Lead the development of value propositions and audience messaging aligned to FT Live’s brand and event objectives
• Manage marketing budgets and optimise spend to maximise return on investment and commercial performance
• Analyse audience and lead data gaps, implementing lead generation strategies to support delegate sales and revenue growth
• Plan and implement integrated campaigns across email, web, digital and print advertising, SEO, social media and content marketing
• Work with internal partners to create engaging digital content and ensure consistency across all marketing touchpoints
• Own and optimise the digital presence for events, including website management and customer journey optimisation
• Develop strategic partnerships with media, associations and industry organisations to extend campaign reach and audience growth
• Drive community and content strategies that strengthen engagement and cross-promote relevant events
• Monitor campaign performance throughout the event lifecycle, making real-time adjustments to maximise effectiveness
• Conduct post-event analysis to identify insights, measure return on investment and inform future campaign strategies
• Collaborate closely with Content, Delegate Sales, Commercial Sales, Operations and wider Marketing teams to deliver seamless, high-impact campaigns and premium attendee experiences

Required Skills and Experience

• 4–5+ years’ B2B or B2C marketing experience, ideally within events, media or agency environments
• Proven experience building and engaging audiences through multi-channel marketing campaigns
• Strong strategic and commercial mentality, balancing creative thinking with analytical decision-making
• Excellent copywriting and communication skills, with the ability to craft compelling audience messaging
• Strong understanding of digital marketing channels including email, social media, SEO and paid media
• Experience using CRM systems, marketing automation platforms and analytics tools including Google Analytics
• Experience creating and optimising digital content, including HTML tags, meta descriptions and keyword research
• Comfortable using marketing technologies and software tools to support targeting, automation and campaign performance  
• Highly organised with the ability to manage multiple projects and deadlines in a fast-paced environment
• Strong collaborator management and collaboration skills, with the ability to work effectively across cross-functional teams

Desirable

• Experience marketing premium B2B conferences, virtual events or hybrid event portfolios
• Familiarity with subscription, media or audience-led business models
• Experience working with sponsorship or partnership marketing campaigns

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

#LI-KF1

T Brand, the content studio of New York Times Advertising, crafts award-winning multimedia branded storytelling about the interesting people, incredible places and inspirational ideas of today. Our international team is based in London, Paris and Singapore and creates content for global advertisers to tell meaningful stories for New York Times audiences.

T Brand Studio International is seeking an enthusiastic and highly-motivated Senior Designer, based in London, to join our international design and development team. Reporting to our Creative Director, you will be part of the international studio, working alongside our advertising team of creatives, developers, strategists and program managers. In this role, you will lead the visual ideas, design execution and delivery of innovative multi-platform experiences across all New York Times channels from the pitch phase — where you will be supporting the Sales team on new businesses - to the production and launch of your creative work.

As a design and visual champion, you will take inspiration from the newsroom's storytelling and multimedia expertise to create compelling projects that help brands engage, persuade and inform audiences across The New York Times. You will be responsible for leading the day-to-day visual development and delivery of advertising campaigns, ensuring work is designed at high standards across digital, video, audio, social and print. You will spread your visual passion to the team around you, drawing inspiration from a wide range of cultural, news and design references, fostering creativity within the team and helping to mentor junior staff, guiding their growth and development. By blending visual storytelling with human-centered thinking and data-driven insights, you will consistently deliver outstanding creative work that elevates both our brand partners and our studio's reputation. This role is for a creative senior designer with a strong understanding of digital design, a refined design eye and a love for visual storytelling, who can inspire teams, champion visual ideas and continuously innovate and evolve their creativity.

Responsibilities:

• Take full ownership of design ideas and execution of large-scale international 360 campaigns, ensuring high quality visual storytelling across digital, social, video and print.

• Design and build presentations, decks and advertising mock-ups for client pitches.

• Confidently present and communicate design ideas to clients and internal stakeholders (sellers, program managers, strategists, editors and audience experts), translating client KPIs into elegant and high-end visual storytelling solutions.

• Collaborate closely with the editorial team to help translate their ideas into engaging webpages, interactive articles, and other visual storytelling.

• Collaborate with, and solicit feedback from, senior design team members to ensure design work exceeds client expectations and is created in a timely and collaborative manner across time zones and geographies. Also, mentor junior designers and interns.

• Work closely with our internationally-based Developer to ensure accurate and efficient build of digital designs across platforms. Also, lead and execute page builds for projects using Webflow.

• Identify and manage project deliverables from external talent — including illustrators, photographers and motion designers — to expand our creative vendor network.

• Proactively identify and implement solutions to improve our design processes and workflows.

• Develop and employ a deep understanding of NYT Advertising products, as well as newsroom and T Brand Studio standards.

• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

• You will report to the Creative Director, T Brand Studio International.

Basic Qualifications:

• A strong portfolio of brand work that demonstrates high-quality design and attention to detail, a refined sense of craft, typography, pacing and visual hierarchy.

• Fluency in Adobe Creative Suite, Figma and Google Slides.

• Strong working knowledge of HTML/CSS for front-end styling; proficiency in Webflow is preferred for building pages and supporting team workflows.

• Experience leading design projects end-to-end, collaborating with editorial, strategy and/or production teams.

• Editorial and visual storytelling experience, with the ability to translate complex narratives into simpler, compelling visual experiences.

• Experience designing responsively across mobile, tablet and desktop platforms.

Preferred Qualifications:

• A network of designers, creators and vendors

• Experience in photography and filmmaking

REQ-020054

The Role

PhysicsX is developing a platform used by Data Scientists and Simulation Engineers to build, train, and deploy Deep Physics Models. The core of this platform relies on handling massive volumes of complex simulation data, enabling high-fidelity multi-physics simulation through AI inference.

We are looking for a Senior Frontend Software Engineer to join our product team. You will be one of a small team of Front-end Engineers, collaborating in a cross-functional team with autonomy to drive implementation decisions. You will build and evolve the frontend that brings our platform to life — from rich 3D visualisations of simulation data to seamless API integrations powering complex ML workflows. You will design composable frontend architectures, optimise performance for data-heavy interfaces, and ensure our engineers and scientists can interact intuitively with massive datasets and simulation results.

As a senior engineer, you will also play a key role in shaping technical direction — authoring Technical Decision Records, mentoring less experienced engineers, and driving the standards that keep our platform reliable, secure, and performant. This is a role for a builder who loves crafting exceptional user experiences as much as they love designing robust frontend architectures.

What You Will Do

• Build and evolve a frontend platform that supports complex simulation and ML workflows — from 3D visualisations to seamless API integrations and data-heavy interfaces.
• Design and implement composable frontend architectures and component systems, including micro-frontend patterns, to enable scalable and maintainable development.
• Optimise user experience through advanced caching strategies, performance monitoring, layout and paint optimisation, and accessibility best practices.
• Design and implement advanced state management and data flow patterns to handle the demands of real-time simulation data and complex user interactions.
• Own your work end-to-end — from architectural design through to deployment and maintenance in a fast-paced, agile environment.
• Define performance standards and SLAs for the services you own; diagnose and resolve complex performance bottlenecks in rendering, layout, and data handling.
• Collaborate with backend engineers on the implementation of security risk mitigation strategies and performance optimisations for frontend applications.
• Drive best practices in CI/CD, automated testing, observability, and infrastructure-as-code; build and maintain deployment pipelines including zero-downtime and multi-service deployments.
• Author and review Technical Decision Records; participate in Technology Radar reviews to evaluate and adopt new tools and approaches.
• Mentor junior engineers, facilitate technical discussions, build consensus around decisions, and translate research needs into well-defined technical requirements.

What You Bring to the Table

• A passion for the craft — a drive for engineering excellence and a commitment to sponsoring that culture across the team.
• Strong software engineering foundations — algorithms, data structures, and system design, with a passion for writing clean, maintainable, and testable code. You are a frontend engineer, not a framework developer — you understand the web platform deeply (HTML, CSS, JavaScript, browser APIs) and can build excellent interfaces regardless of the tech stack.
• Architectural versatility — proven track record building web-based user interfaces using a variety of architectural approaches — SPAs, server-rendered applications, hybrid architectures, micro-frontends — with a critical perspective on when each is the right choice. Experience with React and TypeScript is expected, but your identity is not defined by them.
• Web platform depth — strong understanding of how browsers work: rendering pipelines, layout and paint, networking, caching, the JavaScript event loop, and Web APIs. You optimise from first principles, not from framework-specific recipes.
• API and data handling maturity — experience designing frontends that integrate with complex backends via REST, GraphQL, WebSockets, and SSE, with attention to caching strategies, data access patterns, and forward compatibility.
• Reliability and observability mindset — experience defining performance standards and SLAs, implementing monitoring/alerting, and optimising observability in production environments.
• Security and accessibility awareness — familiarity with OAuth/JWT, XSS/CSRF prevention, WCAG, and ARIA standards; experience collaborating with backend teams on security risk mitigation.
• CI/CD and deployment expertise — hands-on experience building and optimising CI/CD pipelines (e.g. NX, GitHub Actions, monorepos), including multi-service and zero-downtime deployment strategies.
• Data visualisation experience — building rich, interactive visualisations using libraries such as Plotly, ECharts, Three.js, VTK, or WebGL to expose complex simulation data to end-users.
• Diagnostic and optimisation skills — a proactive mindset with the ability to identify and resolve complex performance bottlenecks from first principles — in rendering, networking, and data processing — rather than relying on framework-level fixes.
• Communication and leadership — excellent communication skills to discuss data needs with research scientists and translate them into technical specifications. Experience mentoring engineers and facilitating technical decisions.

Ideally

• Polyglot Frontend Thinking: comfort working beyond the JavaScript ecosystem — whether that means WebAssembly, compiled-to-JS languages, or non-SPA architectures. Willingness to reach for the right tool rather than the familiar one.
• 3D and GPU Technologies: deep experience with WebGL, WebGPU, or WebAssembly for high-performance rendering of simulation data, meshes, and point clouds.
• Design Sensibility: understanding of the limitations and trade-offs of design, layout, and typography constraints in the browser, with the ability to work with designers to reach a middle ground.
• Advanced Testing Techniques: experience with fuzzing, deterministic simulation testing, or fault injection in production systems; strong foundation in E2E and integration testing across different architectural patterns.
• Domain Knowledge: understanding of 3D geometry processing (meshes, point clouds) and the specific data structures used in physics-based simulations.

What we offer

Build what actually matters

Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind.

Learn alongside exceptional people

Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.

Influence over hierarchy

We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected.

Sustainable pace, long-term ambition

Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person.

And it doesn’t stop there …

🚀 Equity options - share meaningfully in the company you’re helping to build.

🏦 10% employer pension contribution - because investing in future matters.

🍽️ Free office lunches - to keep you energised and focused.

👶 Enhanced parental leave - 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most.

🍼 YellowNest nursery scheme - to help working parents manage childcare costs.

☀️ 25 days of Annual Leave (+ Public Holidays) - because taking time to rest matters.

🏥 Private medical insurance - 100% employee cover, giving you complete peace of mind.

💪 Wellhub Subscription - gain access to thousands of gyms, classes and wellness apps, supporting both physical and mental wellbeing.

👀 Eye tests - because good work depends on good health.

📈 Personal development - dedicated support for learning, development, and leveling up over time.

💛 Employee Assistance Programme (EAP) - confidential wellbeing support, available whenever you need it.

🚲 Bike2Work scheme and 🚆 Season ticket loan - to make getting to work easier and greener.

🚗 Octopus EV salary sacrifice - for a simpler, more sustainable way to drive electric.

🔎 Watch this space, we’re continuing to build this as we grow…

The deadline for applying to this role is Sunday 24th May 2026, end of day, anywhere on Earth.

Team Description    

The ability to effectively evaluate and monitor AI systems will grow in importance as models become more capable, autonomous, and integrated into society. If models can detect and game evaluations, obscure their reasoning, or behave differently under observation, the safety claims that governments and developers rely on become unreliable. Understanding and addressing these risks is essential to ensuring that oversight of advanced AI systems keeps pace with their capabilities. 

The Model Transparency team is a research team within AISI focused on ensuring that evaluations, assessments, and monitoring of frontier AI systems remain reliable as models become less transparent. We research how and why oversight is declining – through phenomena such as evaluation awareness, unfaithful chain-of-thought reasoning, and changes in model architectures – and develop methods (including white and black box methods) to detect, measure, and mitigate potential issues. We share our findings with frontier AI companies (including Anthropic, OpenAI, DeepMind), UK government officials, and allied governments, and publicly to inform their deployment, research, and policy decisions. We also work directly with safety teams at frontier labs, contributing to safety case reviews and helping improve their alignment evaluation methodology. 

Our recent work includes auditing games for sandbagging, reproducing natural emergent misalignment from reward hacking, and identifying open-weight language models that game propensity evaluations. 

Role description

We're looking for Research Scientists and Research Engineers for the Model Transparency team with expertise in technical AI safety – such as interpretability, capability or alignment evaluations, model transparency – or with broader experience with frontier LLM research and development. An ideal candidate would have a strong track record of high-quality research in technical AI safety or adjacent fields. 

• Research Scientists, drive the technical substance of our work – staying abreast of the literature, proposing and designing experiments, conducting rigorous analyses, and owning the evidence stack from experiment through to written output. They write, critique, and strengthen the team's reports and publications. 
• Research Engineers, build the systems and tooling that make our research possible and fast – scaling experimental workflows, automating processes, solving infrastructure challenges, and creating systems that accelerate the entire team's output.

We're interested in candidates along the spectrum between Research Engineers and Research Scientists. The application form will ask you to indicate which role you lean towards. 

The team is led by Joseph Bloom, advised by Geoffrey Irving. You'll work with talented, mission-driven technical staff across AISI, including alumni from Anthropic, OpenAI, DeepMind, and top universities. You may also collaborate with external research teams including those at frontier AI labs, METR, and FAR. 

We are open to hires across a range of experience levels.

This role requires three days a week in person, with flexibility for occasional periods of remote working. 

Representative Projects You Might Work On

• Developing a chain-of-thought monitorability benchmark and comparing monitorability properties across frontier AI systems, leveraging AISI’s unique access to reasoning traces from multiple labs. 

• Designing and running experiments on open-weight models to study alignment and oversight-relevant phenomena – such as reproducing emergent misalignment from reward hacking, or red-teaming techniques like inoculation prompting and character training. 

• Using white-box and interpretability methods – such as activation oracles, sparse auto-encoders or probes – to detect misalignment that isn’t visible through behavioural evaluation alone. 

• Building tooling and infrastructure for our research – including agent orchestration, large-scale RL pipelines, mechanistic interpretability methodologies, and auditing agents. 

The work could also involve: 

• Reviewing frontier lab risk assessments and safety cases, providing independent analysis of alignment claims before deployment decisions. 
• Conducting literature reviews and expert interviews to map the state of model transparency risks and inform AISI’s strategic priorities. 
• Translating technical findings into actionable insights for AISI evaluation teams, UK government officials, and international partners. 

What we’re looking for   

If you’re unsure whether you meet the criteria below, we’d encourage you to apply anyway – we’d rather you erred on the side of applying than not. 

Requirements for both roles:

• A get-things-done mindset – you take ownership, move fast, and care about shipping work that matters. 

• A combination of self-sufficiency and enthusiasm for teamwork – you’re equally happy defining your own agenda and contributing to shared goals. You’re excited about growing, giving and receiving feedback, and building something together. 

• An ability to build, supervise and orchestrate AI agents to complete tasks effectively, while verifying and maintaining quality of work. 

• A demonstrated track record of relevant, high-quality work – whether technical publications, blog posts, or other publicly visible contributions. 

Research Scientists – our requirements are: 

• Hands-on research experience with large language models (LLMs) – such as evaluating or fine-tuning models, developing and testing monitors, or auditing models with white-box or black-box techniques. 

• Ability and experience in writing research code for machine learning experiments, including experience with ML frameworks like PyTorch or evaluation frameworks like Inspect. 

• An ability to write high-quality, concise research proposals that are well-motivated, tractable, and coherent. 

• Good research taste – an ability to identify what’s important, choose productive directions, and avoid getting lost in dead ends. 

• An ability to read research critically, identify flawed arguments, and poke holes in safety claims. 

We don’t expect RS candidates to meet all of the following, but they are useful signal: 

• Experience designing and running alignment evaluations or working on model transparency research. 

• Experience with interpretability or white-box methods – such as mechanistic interpretability, sparse autoencoders, probing, or activation analysis. 

• Familiarity with alignment literature, current methods for post-training and aligning LLMs, and the current state of the field. 

• Prior mentorship or training within technical AI safety – such as through the MATS program or similar. 

Research Engineers – our requirements are: 

• Strong software engineering skills and experience building systems that support ML research – infrastructure, pipelines, tooling, or experimental platforms. 

• Ability and experience writing production-quality code in Python and familiarity with ML frameworks like PyTorch. 

• Experience working with LLMs at scale in some capacity – fine-tuning, deploying, evaluating, or building scaffolds around them. 

• An understanding of the needs of research scientists, experience working within and supporting a research team or building tools to support research. 

We don’t expect RE candidates to meet all of the following, but they are useful signal: 

• A track record of scaling AI automation – getting agents to do useful work, building orchestration systems, or accelerating research workflows with AI tooling. 

• Experience working with very large models (~100B+) at scale, including post-training (RL, RLHF, DPO), fine-tuning pipelines, or distributed interpretability work on models that don’t fit into memory. 

• Experience with mechanistic interpretability tooling or white-box analysis infrastructure at scale. 

• Strong open-source contributions, particularly related to LLMs or AI safety. 

• Proficient usage of LLM coding tools and agents. 

Selection process  

Candidates should expect to go through some or all of the following stages: 

1. CV / application review 
2. Screening call
3. Technical assessment
4. Research interview
5. Behavioural interview
6. Final interview with members of the senior leadership team

Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision-making authority but also the support you needed? Can you turn business requirements into excellent technical solutions leveraging Adobe technologies? And would you like to work with some of the world’s most skilled marketing automation developers on one of the most advanced CRM/marketing platforms? Then you might be just the one we are looking for!

What will your day look like?

In the role as an Adobe Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy, and target for the project, followed by designing, developing, and implementing robust solutions leveraging Adobe marketing platforms.

Furthermore, your tasks include:

• Leading the implementation of new features, bug fixes, and complex configurations within Adobe environments.
• Collaborating with Architects and Technical Project Managers to translate client requirements into precise technical specifications, estimates, and deployment plans.
• Conducting in-depth technical investigations, troubleshooting issues, and proposing effective solutions, often involving advanced programming and integration.
• Mentoring and providing technical guidance to Associate and other Developers on complex tasks, coding best practices, and problem-solving techniques.
• Ensuring the successful integration, testing, and deployment of client applications and platforms, applying rigorous quality assurance methods.
• Staying abreast of industry trends and emerging technologies, especially within the Adobe ecosystem, to continually enhance our offerings and provide innovative solutions.
• Acting as a go-to resource for technical challenges, proactively engaging in discussions with clients and internal teams to find the best approach.

Who are you going to work with?

You will become part of an exciting and challenging professional environment, working closely with Architects, Application Consultants, Technical Project Managers, and other Developers (including Associate, Senior, Lead, and Principal levels) within the technical team. You will also collaborate with Data Specialists and Designers outside of your department. Our common feature is that we all are competent, respectful teammates who go the extra mile to help one another.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

You are an outgoing and self-motivated person who contributes positively to the working environment with your team-player attitude. Your previous experience with being a trusted advisor for clients and colleagues means that you are not afraid to express your opinion, and your organized approach helps you meet deadlines and break down projects into manageable chunks.

In addition, you have:

• 4+ years of hands-on development experience, ideally within an agency or consulting environment, with a strong focus on digital marketing solutions.
• Proven expertise with Adobe Experience Cloud platforms, such as Adobe Journey Optimizer (AJO), Adobe Campaign Classic, Adobe Marketo Engage, Adobe Analytics, Adobe Experience Platform (AEP), Adobe Target (AT).
• Strong proficiency in front-end and back-end technologies including JavaScript, HTML, XML, CSS, and SQL, along with experience in other programming languages (e.g., Python, Java) and API integrations.
• Active Adobe certifications such as AJO Developer Expert, RTCDP Developer Expert, Adobe Campaign Classic Developer Expert, Adobe Campaign Standard Developer Expert
• Experience with code versioning systems, automated integration testing, security testing, and secure coding practices.
• Deep understanding of data models, optimization techniques, and GDPR principles.
• Excellent communication skills (in English), with the ability to articulate complex technical concepts to diverse audiences (technical and non-technical).
• A proactive and collaborative mindset, with a strong commitment to continuous learning, problem-solving, and a growth mindset.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Role overview:

The Internal Communications team’s goals are to engage and inform our PlayStation employees globally and to create a seamless internal employee experience that’s on par with our external brand.

With a particular focus on high quality, tone, and measurement, you’ll be part of a team that aims to reach the right employees at the right time, using the most engaging content on the most effective channels, as well as delivering internal experiences and events that are unique to SIE.

The Internal Communications and Engagement Manager role will report to the Senior Manager, Internal Communications and Engagement, and work alongside the wider team to deliver PlayStation’s internal communications and employee engagement strategy.

What you'll be doing:

• With the support of the Senior Manager, Internal Communications and Engagement work across key communication channels and campaigns
• Create high quality content that is relevant, easy to understand, and playful
• Advise stakeholders and departments across the business on the best internal communications approach, to help them achieve their goals in respect to what employees think, feel and do for key areas of the business including IT, Facilities, InfoSec, Legal, and Finance
• Design and execution of internal communications campaigns and events
• Support the delivery of global and regional campaigns, events and employee engagement initiatives tied to product launches
• Manage employee sweepstakes linked to product launches, including communications, processes, and fulfilment
• Daily use of content management systems (e.g. intranet, digital signage, email distribution) to schedule content
• Manage the end-to-end process of regular engagement campaigns, e.g., distribution of game codes for SIE employees, annual holiday gift distribution
• Analyze the effectiveness and impact of channels and campaigns to improve employee communications and provide insights on the most effective ways to reach employees

What we're looking for:

• 5+ years’ experience (or equivalent) in internal communications, preferably within the technology or entertainment industries
• BA or equivalent experience in communications, journalism, PR, marketing, or languages is an advantage, though other degrees are acceptable
• Experience working in a fast paced, high-profile environment and organisations
• Understanding of the gaming sector; experience within gaming, entertainment, or technology strongly preferred but not required
• A creative candidate with excellent written and verbal communication skills
• Adaptable writing style with ability to switch tone of voice as appropriate
• Creative skills including Photoshop, graphic manipulation and creation, basic video editing skills, basic HTML
• Demonstrative internal communication campaign design and delivery
• Demonstrative internal communication channel management and development
• Content Management System experience
• Good interpersonal skills and able to build positive relationships, enabling effective collaboration
• Resilient and bold to ensure initiatives achieve their full benefit
• Adaptable attitude with the ability to think quickly as situations change / demands alter
• Business acumen – deep insight and a thorough understanding of the business environment/industry in which the business operates

 Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

About the Role

We are seeking a Pre-sales Architect to join our team of identity security experts. In this role, you will leverage your technical expertise and business acumen to drive customer success, helping organisations modernise and secure their identity ecosystems. As a trusted advisor, you will collaborate with enterprise customers, channel partners, and internal teams to deliver innovative identity and access management (IAM) solutions that align with business goals.

This role requires a balance of strategic thinking, technical depth, and exceptional communication skills to translate complex identity challenges into solutions that address customer needs. You’ll play a pivotal role in accelerating sales cycles, enabling technical wins, and shaping the future of identity in your region.

The Opportunity

Reporting into the EMEA Office of the Field CTO, this role will be challenged daily to show prospects and customers how Okta can help solve their business challenges.  We are searching for individuals that have experience deploying identity and access management solutions in large and complex environments.  This hands-on experience and exposure to the operational aspect of real customer deployments is what sets you apart and provides credibility to the architectures you design and propose. Your proven experience with other products and legacy solutions will be invaluable when assessing a customer’s existing challenges and planning the roadmap for them to modernise and transition to Okta.

What you’ll be doing 

• Customer Engagement & Solution Design
• Collaborate with customers to understand their business objectives, technical challenges, and security needs.
• Design and present tailored identity and access management (IAM) solutions using Auth0.
• Lead workshops, whiteboarding sessions, and technical deep dives with enterprise stakeholders.
• Technical Expertise & Enablement
• Deliver live architecture workshops, drive proofs of concept (POCs) as part of a team, and pilot deployments to showcase Auth0’s capabilities.
• Stay up-to-date on emerging threats, compliance regulations, and industry trends to guide customers in future-proofing their identity strategies.
• Business Alignment & Thought Leadership
• Align identity solutions with customers’ business priorities, focusing on efficiency, security maturity, and ROI.
• Address regional compliance requirements (e.g., GDPR, DORA…) and navigate micro/macro-economic factors affecting budgets.
• Represent the company as a technical leader at customer meetings, industry events, and webinars.
• Collaboration & Stakeholder Alignment
• Partner with account teams (AEs + SEs) to define account strategies and drive customer success.
• Act as a conduit between customers and product teams, ensuring feedback informs the product roadmap.
• Collaborate with professional services and customer success teams for seamless solution delivery.
• Engage with Partners to support co-sell motions, ensure alignment on solution positioning, and provide technical enablement during pre-deal registration and opportunity qualification.
• Act as an overlay support resource for complex opportunities, helping SEs craft tailored strategies that address unique customer challenges while accelerating deal velocity.

What you’ll bring to the role

• Technical Skills
• Proficiency in identity protocols (OIDC, OAuth 2.0, SAML, LDAP)
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
• Hands-on experience with APIs, SDKs (eg. [Javascript, HTML, frontend frameworks] development, mobile [iOS, Android] development, backend [Java, C#, Node.js, Python, PHP, Ruby]), and developer tooling for identity integrations.
• Business & Strategic Skills
• Ability to align technical solutions with business outcomes and articulate ROI to stakeholders.
• Familiarity with regional compliance and regulatory frameworks, tailoring solutions to meet specific requirements.
• Awareness of threat landscapes and emerging risks, including AI-driven attacks, insider threats, and privilege misuse.
• Soft Skills
• Strong presentation skills leveraging multiple mediums like whiteboarding, capable of engaging technical and non-technical audiences.
• Exceptional collaboration skills to work across customers, partners, and internal teams.
• A problem-solving mindset with the ability to adapt to evolving requirements and priorities.

Preferred Experience

• 8+ years in pre-sales, solution architecture, or a related field within the identity space with hands-on experience in enterprise environments
• Deep expertise in Customer Identity & Access Management (IAM) platforms such as Okta, Auth0, Microsoft, Keycloak, or similar solutions.
• Experience tailoring customer IAM strategies to specific industries or addressing international  challenges.
• Proficiency in an additional language relevant to your region (e.g., German, French, Arabic..) is highly desirable for fostering stronger customer engagement and regional support.

#LI-Hybrid

#LI-JP3

P24433_3336318

Senior Solutions Engineer - Auth0, UK&I

The UK&I Solutions Engineering team are involved in all stages of the customer’s development lifecycle and are experienced using presentations, email, phone and social media to connect with customers. We are looking for great teammates who are able to work in close partnership with the sales team to progress opportunities toward successful conclusion.

We believe in Okta’s Solutions Engineers empathise with existing and prospective customers to quickly discern the true technical needs in the context of their business, by asking detailed and clarifying questions and presenting solutions that target those needs. You have the rare combination of technical savviness and business insight and you’re looking for a career where you can utilise both. As a Solutions Engineer at Okta, you will hone each of these skills by advising a diverse set of customers on what is possible using the Auth0 Identity Platform.

What you’ll be doing:

• Comprehensive discovery. Understanding the requirements of customer's and prospects in the context of their desired business outcomes.
• Deal progression. Working in close partnership with the sales team to progress opportunities.
• Manage technical sales progression from discovery to technical win.
• Building sales presentations, product demonstrations and educate customers (everyone from developers to product managers to C-level executives) on the best ways to cloud security technology.
• Have a hands on approach to solution validation, such as building and delivering. custom demonstrations, supporting customer-led PoCs etc.
• Empathising with customers and quickly discern their true technical needs by asking detailed and clarifying questions and presenting solutions that target those needs.
• Using your technical savviness and business insights. As a Sales Engineer at Okta, you will hone each of these skills by advising a diverse set of customers on what is possible using Auth0.
• Maintain a broad and deep technical understanding of the Auth0 product line and the underlying technologies and protocols.
• Proactive engagement in local and regional sales and marketing events

What you’ll bring to the role:

• Experience working in a Pre-Sales role as Sales Engineer or Solutions Engineer.
• An ability to quickly articulate complex ideas around a technical topic, ideally on the fly at a whiteboard.
• Experience in a customer-facing role such as consulting, support, teaching, or pre-sales.
• Experience with at least one standard identity protocol (e.g. OIDC, OAuth2, SAML, LDAP).
• Strong development background with proficiency in at least one backend stack (e.g., Java, C#, Node.js, Python, PHP, Ruby) and a popular frontend stack (e.g., React, Angular, Vue).
• Experience working with REST APIs and SDKs.
• An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Excellent communication skills and an ability to articulate business value.
• An ability to disperse knowledge to a highly skilled and experienced audience.
• A natural at building relationships, listening, and managing time well.
• Enjoy travel and meeting customers.
• Bonus points if you have experience in any of the following!
• Experience with Identity & Access Management, Single Sign-on and API-based solutions
• An understanding of Agentic AI and the role that Identity plays in enforcing continuous oversight
• Experience in mobile (iOS, Android) development
• Experience working with HTTP, HTML, and REST services. This includes using the dev tools in a browser to explain HTTP traffic and an HTTP client (like curl or Postman) to interact with an HTTP service.

The role is based around the London Office and the expectation will be that you will spend 2-3 days a week either meeting with prospective customers, existing customers, or collaborating with the team in the Office, which is located in Farringdon.

#LI-Hybrid

#LI-JP3

P24421_3343827

Overview

The Technical Operations team at TripleLift is the center of excellence and central owner of publisher-side integrations. TripleLift partners with Publishers to monetize their unsold advertising space on their websites and apps. The Technical Operations Manager will be primarily responsible for onboarding TripleLift’s publishers, providing support to our Publisher Client Services and Publisher Development teams, owning the troubleshooting process to identify and resolve integration issues and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance. 

Your daily activities will include; liaising with our clients to initiate integrations and resolve technical issues, onboarding publisher’s inventory, decisioning on the most impactful publisher setup and providing consultative solutions, submitting design requests for the generation of native placements, running reports and analyzing the data to ensure integrations have launched successfully, enabling demand for TripleLift’s native, display and video advertising formats and providing support to Publisher Client Services via an internal ticketing system. 

Responsibilities

• Consult and direct clients on integration best practices
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices.
• Onboard publisher inventory and activate them for TripleLift’s various advertising formats using  TripleLift's internal tools.
• Diagnose and resolve complex integration issues and escalate to second-line support if required
• Manage and ensure success of publisher integration - monitor performance, launch new accounts, make optimization suggestions, set up reports, etc.
• Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetization strategies and techniques.
• Manage your workload within the CRM system Salesforce utilizing Salesforce Cases.
• Using knowledge of HTML and CSS, resolve publisher placement render issues;
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process

Education & Requirements

• At least 2 years experience of Ad Trafficking experience with  knowledge of Google Ad Manager and Google Publisher Tag technologies;
• Strong troubleshooting skills, familiarity with Prebid.js
• Experience working for or with a digital publisher or an SSP;
• Strong customer service and interpersonal skills;
• Extremely strong and demonstrable work ethic;
• Ability to work individually and collaboratively to drive business forward;
• Excellent administrative skills and attention to detail;
• Ability to work quickly and independently with minimal oversight;
• Ability to work under pressure and multitask in a fast-paced start-up environment;
• Ability to accept feedback and constructive critique positively;
• Strives for continued learning opportunities;

Additional & Desirable skills:

• Experience of managing cases within Salesforce
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools
• Experience of managing and resolving discrepancies 

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

• Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.
• Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.
• Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.
• Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels. 
• Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.
• Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

• You have proven experience developing and optimising self-service platforms or customer-facing Help Centres. While deep, hands-on experience with Salesforce Experience Cloud, Lightning Web Components (LWC), and Salesforce Knowledge, is a significant advantage, we are open to experts who have managed similar help desk ecosystems and are ready to apply those skills to our stack.
• You are proficient in front-end development (HTML, CSS, and JavaScript) and comfortable translating UI/UX designs into functional components.
• You have a proven track record of running A/B tests and using analytics tools (like GA4, Looker, or Hotjar) to inform design decisions.
• You have a strong sensibility for UI/UX and can create simple graphical assets or layouts using tools like Figma.
• You are familiar with SEO/AIEO concepts and stay ahead of emerging digital CX technologies.
• You're comfortable owning structured working processes and bringing cross-functional teams together around a shared roadmap.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

ROLE MISSION 
Join a mission-driven team reshaping how organisations learn, lead and change. We’re looking for a Digital Marketing Manager to own demand generation for a leading B2B partner that blends behavioral science with workplace learning.  

This is a rare opportunity to combine strategic, data-led marketing with creative storytelling to drive really commercial and cultural impact across enterprise accounts — you’ll be trained and mentored to run high-impact performance marketing campaigns end-to-end (paid search and social).  

The role is data-heavy, so it’s perfect for someone who loves working with analytics and turning complex GA4/CRM and engagement data into clear, easy-to-understand insights and practical next steps. 

THIS ROLE IS RIGHT FOR YOU IF... 
You are a hands-on digital marketer who enjoys both the operational and analytical sides of digital: setting up and optimising paid media, updating landing pages, maintaining campaign tracking and reporting, and supporting with marketing automation and CRM (HubSpot & Salesforce). You are organised, curious about data (GA4 a must), and comfortable working across stakeholders (media, analytics and creative) to deliver results. 

A LITTLE BIT ABOUT THE ROLE AND TEAM: 

As Digital Marketing Manager you will be the daily owner of campaign delivery and optimisation. You’ll support the Senior Account Manager and Performance Marketing Manager on strategy, but will be responsible for hands-on set-up, pacing, creative spec delivery and on-going optimisation across channels (LinkedIn, Google Ads, Meta, Programmatic). You’ll own full-funnel reporting (GA4, HubSpot, Salesforce) and ensure marketing automation workflows and lead routing run smoothly. The team is cross-functional, fast-paced and collaborative — you’ll work closely with media planners, analytics and the creative studio. 

KEY RESPONSIBILITIES  

Performance marketing and data  

• Paid Media campaign setup, execution & optimisation (LinkedIn, Google Ads/AdWords, Meta, Programmatic). 

• Paid social and Search optimisation: pacing, bid/budget adjustments, creative testing and quality improvements to maximise MQLs and conversions. 

• Reconciling campaign spend and re-distributing budget  

• Escalate and coordinate with team on major optimisation decisions 
   

Tracking, QA & analytics  

• Ensure tracking is in place before new platforms go live; monitor and validate tracking tags and pixels (GA4 required; Tag Manager desired). 

• Escalate tracking issues to Analytics/Accounts team and coordinate fixes with dev/analytics teams as required. 
   

Full-funnel reporting & insight  

• Own full-funnel reporting: pull data from GA4, HubSpot and Salesforce to produce campaign & MQL performance reports for stakeholders. 

• Produce performance marketing reports and formats, add insights and recommendations to inform strategy 

• Analyse campaign performance across channels and present learnings to the team and client teams. 
   

Website & landing page support (prioritised / ad hoc) 

• Implement website updates: upload copy, make landing page optimisations aligned with search and SEO best practice (SEO-friendly keywords when updating copy). 

• Use insights from GA4 to inform landing page optimisations. 
   

Marketing automation & lead operations  

• Ensure HubSpot and Salesforce workflows are integrated and accurate; troubleshoot front-end marketing automation workflows across landing pages, forms and email journeys. 

• Manage interim manual lead routing processes and ensure sales handover actions occur  
   

Email & campaign support  

• Review and quality assure emails that are created to be sent and reported back predominantly for webinar 

• Schedule and build email campaigns – without the degree of HTML coding  
   

Creative & asset management  

• Provide creative specs and templates to the studio for asset delivery based on signed-off media plans and media learnings.  

• Maintain asset lists with media team to ensure consistency and timely delivery. 

COLLABORATION 

• Day-to-day owner for campaign ops and reporting — close working with Media, Analytics and Creative Studio. 

• Maintain a culture of accountability and timely communication with internal and client stakeholders. 

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE 

• Proven experience with GA4 (must), and comfortable pulling and interpreting analytics to drive site and campaign changes. 

• Experience working with HubSpot and Salesforce (integrations and workflow troubleshooting – not backend). 

• Hands-on experience in performance marketing execution across paid channels (Google Ads, LinkedIn, Meta; programmatic) experience desirable. 

• Solid Excel skills and experience building/maintaining reporting templates and pivot-based analysis. 

• Excellent attention to detail — campaign setup, tracking and lead routing require rigorous QA. 

• Pragmatic, results-focused mindset: able to prioritise quick wins while feeding into longer-term optimisation. 

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Strong stakeholder management — confidently liaise with multiple internal teams 

• Good presentation and written communication skills — able to surface insights and recommended actions clearly. 

• Comfortable working autonomously on day-to-day campaign operations and managing multiple priorities. 

• Analytical problem solver, with a track record of improving MQL quality or campaign ROI. 

• Experience with Tag Manager, basic SEO understanding (copy-level SEO best practices) is desirable. 

• Familiarity with CRMs and marketing automation troubleshooting (HubSpot/Salesforce). 

PLATFORMS & TECH  

• GA4 (must), Google Tag Manager (Desired) 

• HubSpot, Salesforce 

• Google Ads (AdWords), LinkedIn, Meta, Programmatic platforms (Desired) 

• Website CMS basics (for landing page updates) 

• Excel / Google Sheets (reporting); data visualisation tools beneficial 

EXPERIENCE  

• 3+ years in digital marketing, ideally within an agency or client-side B2B environment. 

ABOUT OUR COMPANY 

Lots of agencies say they’re different. OLIVER is. 

OLIVER believes that agencies work better inside a brand’s organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. 

Established in 2004, our model is now driven by over 2,000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. 

OUR VALUES  

Be Ambitious – to succeed 

Be Imaginative – to push the boundaries of what’s possible 

Be Inspirational – to do ground breaking work 

Be always learning and listening – to understand 

Be Results-focused – to exceed expectations 

About the Role

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

London Office - Hybrid: 4 days in the office, 1 day working from home

Your role
We are seeking a talented and experienced Senior Software Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end, tackle technical hurdles, and enrich the team through your engineering experience, including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers to advocate for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in London, and is looking for someone to join the team in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week. 

What you’ll do 

• Develop and maintain Dialpad's web & desktop applications using modern technologies.
• Write clear and complete architectural design documents that other team members can easily understand.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Develop and maintain the WFM web application and services using modern technologies.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Ensure that features are shipped on time and with the highest quality.
• Take on-call activities to support and resolve issues arising from QA and customers.
• Be responsible for deploying new releases on a weekly release cadence.
• Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
• Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring 

• 8+ years of experience in software engineering.
• Strong experience with Python/TypeScript or other languages, Vue/React, Node.js, HTML, CSS, JavaScript, GraphQL, and cloud infrastructures [Google Cloud Platform is a plus].
• Proficiency in leveraging AI-assisted development tools (e.g., Claude Code, Cursor, OpenAI Codex)
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
• Experience with databases, SQL/NoSQL.
• Experience with building reusable and modular components, both frontend and backend.
• Experience with mentoring junior engineers and helping them grow their skills.
• Experience with highly agile and iterative development processes.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.

About the Team

What You'll Do

• Develop comprehensive project plans, defining clear project scope, pragmatic goals, and direct deliverables.
• Oversee project execution, ensuring all tasks are completed on schedule and within budget, driving project outcomes with excellence.
• Collaborate with Product, Engineering, Design, and Marketing teams to ensure total alignment and effective project outcomes.
• Coordinate all internal and external resources efficiently to achieve project outcomes, removing blockers for the creative teams.
• Act as the primary point of contact for stakeholders, providing regular, open, and clear updates on project progress, milestones, and challenges.
• Facilitate communication between teams, resolving conflicts directly and ensuring everyone is on the same page to maintain project flow.
• Conduct post-launch evaluations to analyse project growth, identify areas for improvement, and feed learning back into our processes to build better next time.

What We're Looking For

• Extensive experience in project management, specifically leading consumer tech product launches with hardware exposure.
• A comprehensive understanding of project management methodologies (we value pragmatism over dogma) and proficiency in project management tools.
• Effective leadership and excellent communication skills, with the ability to act as a clear and direct translator between technical and non-technical teams.
• Proven ability to manage multiple, high-impact projects concurrently in our fast-paced, time-sensitive environment.
• Detail-oriented with proven problem-solving abilities, possessing the drive and ownership to anticipate risks and manage ambiguity.
• A collaborative approach to problem-solving combined with the confidence to challenge processes, embodying our spirit as a challenger brand.
• An ability to thrive in a fast setting, adapting to changing priorities and demonstrating your dedication to excellence in every delivery.

How We Work

• We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together.
• Location: London (Kings Cross & Farringdon offices).
• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We design flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room.
• Commute: We ask that you live within a 60-minute commute of your home office location.

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to support clients with event and meeting coordination. 

Domestic and/or international travel may be required with this role.

Your Contributions

• Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
• Troubleshoot technical issues
• Manage client communications, including save-the-dates, invitations, registrations, confirmations, and related materials.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements 
• Work with the Event delivery team on overall program logistics, production, and implementation
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight  into varied elements and event analytics 
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage, etc., where appropriate  
• Support with the registration desk flow design and set up, including onsite support throughout the event as needed
• Lead contact for attendee management and technology vendor,s including pre-event and during execution
• Create and distribute post-event client surveys
• Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
• Review and manage any relevant third-party vendor invoice reconciliations, e.g., badging/attendee tracking.
• Provide the client with cost savings/value adds  whenever possible
• Track and maintain time spent on projects to accurately reflect the work being done
• Assist with the training of new joiners and mentoring existing team members
• Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

What We Are Looking For

• 5+ years of experience in Attendee Data Management and Event Technology,  including entry-level meeting planning and coordination with registration and event technology
• Advanced proficiency in Microsoft Office, with a focus on Excel
• Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Strong written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one
• 28 Days Annual Leave PLUS Bank Holidays
• Personal Volunteer Day
• 20 Days of Sick Pay each Year
• Enhanced Parental Leave (Maternity & Paternity)
• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Life Insurance
• Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Season Ticket Loan
• Mobile Phone Allowance
• Pension Scheme Enhancements
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Growth Marketing is a team of performance-driven marketers and channel specialists. We partner closely with growth, creative, analytics and regional marketing to drive revenue through self-serve and sales motions. We work globally, across all Stripe offerings and with all company segments - from startups to the largest enterprises.

What you’ll do

Stripe is seeking an SEO to lead the SEO strategy for Stripe Docs, in close partnership with the Global SEO Lead. This individual will play a key role in growing the SEO channel by developing and executing efforts to increase Stripe’s revenue and visibility. The scope includes on-site optimization, content development, international SEO, and technical SEO.

While the ideal candidate is well-versed in all SEO disciplines, sensibilities around user-experience, design, engineering, copywriting, data, product management, and marketing are also required. In this role, you will work closely with cross-functional partners, including Growth Marketing, Product Marketing, Content Marketing, Engineering, Developer Relations, Design, Product, and Analytics. 

Responsibilities

• On-site optimization: enhance the website’s content and structure to improve search engine rankings and user experience.
• International SEO: develop strategies to optimize the website for multiple countries and languages, driving global visibility and engagement.
• Technical SEO: address backend improvements to ensure the website is compatible and optimized for search engine technologies and LLM agents.
• Roadmap development: develop strategic plans outlining key SEO initiatives and timelines to achieve short-term and long-term objectives.
• Performance reporting: analyze and report on KPIs to track progress and identify opportunities for further enhancement.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience crafting and executing SEO strategies.
• Motivated self-starter with high attention to detail, strong follow-through, and the ability to problem-solve independently and carry out tasks with autonomy.
• Tech savvy and cognizant of developments in technology/fintech. 
• Deep expertise in researching and interpreting search queries for developer audiences.
• Basic experience with HTML, CSS, and other web programming acumens.
• Deep expertise in all disciplines of SEO, including technical, on-site, and off-site SEO.
• Ability to develop and prioritize content roadmaps to build net new pages that drive incremental business performance.
• Data-driven, and results-oriented leader that’s proficient in B2B and SEO performance data.
• Proven track record of building scalable systems to successfully execute SEO plans.
• Deep expertise in IA and site architecture.
• Ability to develop exhaustive creative briefs for cross-functional execution. 
• Excellent communication, presentation, and soft skills (written and verbal) to effectively evangelize and educate on SEO internally.
• Strong cross-functional collaborator with the ability to build relationships and simplify complex topics for partners. Must possess intermediate sensibilities in user-experience, design, engineering, copywriting, conversion rate optimization, data, product management, and marketing
• Ability to develop and prioritize roadmaps that successfully deliver on business objectives.
• Excellent international SEO skills.
• Strong experience creating performance reporting and measuring success.
• Ability to work extensively in Google Drive apps (Docs, Sheets, Slides), Excel, Looker, Tableau, Google Analytics and other reporting software.
• Experience managing stakeholders, with the ability to handle multiple work streams and requests from a variety of stakeholders, balancing each of them to deliver on the true north objectives of the channel and business.
• Strong experience using a variety of SEO tools, including Google Search Console, Google Keyword Planner, SEMRush, and ScreamingFrog.
• Proficient in professional English literacy.

Preferred qualifications

• Experience crafting SEO strategies to acquire technical users (i.e. engineers) and/or partnering closely with Developer Marketing or Developer Relations is highly preferred.
• In-house, enterprise SEO experience is highly preferred.
• Intermediate software engineering background.
• Experience in the following industries: payments, fintech, billing, accounting, tax, startups, enterprise business, and platforms.
• Experience optimizing YouTube video content for search. 
• Multilingual literacy is advantageous in any of: German, French, Japanese, Italian, and/or Spanish.
• Experience with localization / translation.
• B2B experience.
• SQL experience and ability to gather data.
• Experience with telemetry and web analytics.
• Bachelor's degree or 4 years relevant experience.

The role

We are seeking an experienced Product Designer to join our team. You’ll have the opportunity to work from our offices in Amsterdam, Berlin, London or Prague with a hybrid work schedule.

• Own the end-to-end design of services and features within the Nebius Console, from discovery to delivery
• Design clear, scalable interfaces for complex cloud and AI infrastructure products
• Translate business goals, technical constraints, and user needs into coherent user flows and interaction models
• Work closely with Product Managers, Engineers, and other stakeholders throughout the product lifecycle
• Clearly present design solutions and rationale to cross-functional teams
• Manage design work from early hypotheses and exploration through prototyping, implementation, and iteration
• Contribute to the development and maintenance of the design system, ensuring consistency and quality across the product

• Strong product thinking and the ability to approach design as a set of connected user scenarios
• Ability to balance usability, consistency, and innovation in complex systems
• Solid understanding of the product design process, including discovery, validation, and delivery
• High attention to detail and structured, systematic work in Figma
• Experience collaborating with other designers in a shared product and design system environment
• At least 5 years of experience as a Product Designer on digital products
• Confident English communication skills, sufficient for day-to-day collaboration with international teams
• Strong proficiency in Figma, including creating complex and interactive prototypes

• Experience designing responsive and adaptive functional interfaces
• Familiarity with UX research and usability testing methods
• Experience with cloud consoles, dashboards, or other high-complexity web applications
• Ability to communicate effectively with engineers using HTML, CSS, and JavaScript terminology

About Nebius

Nebius AI is an AI cloud platform with one of the largest GPU capacities in Europe. Launched in November 2023, the Nebius AI platform provides high-end, training-optimized infrastructure for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius AI offers a variety of NVIDIA GPUs for training and inference, as well as a set of tools for efficient multi-node training. 

Nebius AI owns a data center in Finland, built from the ground up by the company’s R&D team and showcasing our commitment to sustainability. The data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 16th most powerful globally (Top 500 list, November 2023).  

Nebius’s headquarters are in Amsterdam, Netherlands, with teams working out of R&D hubs across Europe and the Middle East. 

Nebius AI is built with the talent of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius AI cloud – from hardware to UI – to be built in-house, distictly differentiating Nebius AI from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.

The deadline for applying to this role is Monday 1st June 2026, end of day, anywhere on Earth. 

Team Description

The Human Influence team studies when, why, and how frontier AI systems influence human attitudes and behaviour. The team's mandate is to build a rigorous, world-class evidence base for the safe and responsible development of frontier AI. We measure the impacts of frontier AI systems on human users, to identify risks to human agency and wellbeing; and develop mitigation strategies. This includes research on persuasion, manipulation, deception, advice-giving, theory of mind, anthropomorphism, sycophancy, and socioaffective human–AI relationships.

Our team includes top technical talent from academia and frontier AI companies. Our projects combine methods from computational social science, AI safety and security, cognitive science, behavioural science, computer science, machine learning, and data science. Many of our projects involve conducting careful and rigorous human–AI interaction experiments and randomised controlled trials (RCTs). 

On our team, you will have the:

• Ability to run large-scale RCTs
• Access to API credits for autograders/agentic workflows and large compute budgets
• Opportunity to work with world-class talent
• Opportunity to lead-author or co-author publications

As an example of our work, we recently completed the largest-ever study on the persuasive capabilities of conversational AI, a large-scale study on how people use and follow personal advice from AI chatbots and a longitudinal study on how anthropomorphic AI facilitates human-AI relationship building.

Role Description

Successful candidates will work with our Research Scientists to design and run studies that answer these important questions. The role is particularly suitable for candidates with an interest in pursuing a research career (e.g. recently graduated MSc students or early-stage PhD students). We encourage applications from candidates who are excited about this opportunity, but who may not meet all the stated criteria.

We are especially excited about candidates with experience in one or more of these areas:

• Computer science, machine learning, AI
• Computational social science
• Data science, especially including natural language processing
• Human–computer interaction
• Psychology
• Cognitive science

This is a full- or part-time, fixed-term contract (6-months) in London.

Required Skills and Experience 

• Completed bachelor’s degree in a relevant field
• Knowledge about frontier models and how they are trained and evaluated
• Experience planning and conducting human experiments (ideally longitudinal and/or large-scale online studies)
• Strong coding skills (in Python and/or R)
• Strong knowledge of advanced statistical modelling methods (e.g. multilevel/hierarchical/mixed regression models)
• Strong verbal and written communication, experience working on a collaborative research team, and interpersonal skills
• Demonstrable interest in the societal impacts of AI

Desired Skills and Experience 

• Published work related to societal impacts of AI, evaluation of AI systems, or relevant work in a related field
• Experience working on model or system evaluations and other AI safety projects
• Experience evaluating or training multimodal AI models
• Experience fine-tuning language models
• Experience with reinforcement learning (especially RLHF or reward modelling)
• Enrolled in an MSc/PhD (or equivalent years of industry experience) in AI safety, computer science, data science, social or political science, economics, cognitive science, criminology, security studies, or another relevant field
• Front-end software engineering skills to build UI for studies with human participants

Nationality and Eligibility

We may be able to offer roles to applicant from any nationality or background. As such we encourage you to apply even if you do not meet the standard nationality requirements (opens in a new window).

Salary

In accordance with the salary figures below, this role has been specifically scoped at Level 3.

As the CRM & Loyalty Lead / Head of CRM, you will take ownership of our CRM function from day one. You'll oversee lifecycle marketing, newsletters and loyalty campaigns across both consumer and business segments, utilizing multiple channels including email, push notifications, and in-app messaging.

Reporting directly to the founders and executive team, you'll collaborate with the Partnerships team on high-profile campaigns tied to prestigious events such as Royal Ascot and Henley Regatta. You'll also work closely with the Product team on technical integrations to enhance user experiences.

Our core marketing stack features Braze as the primary platform for execution, alongside Metabase for data insights. For someone who brings strong strategic capability and proven proficiency in Braze, you may be considered for a Head of CRM appointment from the outset. Otherwise, starting at Lead level, this role offers a clear progression path, with the potential to advance into a Head of CRM position within 12-18 months, based on performance and impact.

Responsibilities

• Develop and lead CRM strategy and execution for lifecycle, partnership, and product initiatives, partnering cross-functionally to plan and deliver campaigns across email, push, and in-app channels.
• Drive continuous improvement of business and channel-specific KPIs (conversions, churn, etc.), maintaining a clear optimization roadmap and documenting best practices.
• Identify and integrate opportunities from product/city launches and key event moments into lifecycle programs, leveraging automation, personalization, advanced segmentation, and testing roadmaps (including A/B and multivariate experiments).
• Collaborate with Analytics, Product/Growth, Partnerships, Design, and Engineering teams on email strategy, technical integrations, and product enhancements.

Requirements

• 5+ years of hands-on experience in CRM campaign management.
• Extensive experience with customer engagement and marketing automation platforms such as Braze, Iterable or similar.
• Proven expertise in A/B and multivariate testing, including experiment design, execution, and post-campaign analysis to inform optimizations.
• Strong data-driven mindset with the ability to independently pull and analyze segmentation, engagement, and performance metrics.
• Proficiency in basic HTML/CSS troubleshooting and templating languages for personalization.

What we offer

• Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice
• Competitive salary
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• Relocation support, including visa sponsorship and allowance

About the Team

Research isn't an afterthought at Nothing—it's baked into how we build. Our Research team sits right at the heart of product development, working directly with Product, Engineering, Design, and Marketing to turn assumptions into evidence. We validate everything: from core software features to hardware performance to how the entire product experience lands in users' hands. We're solving three hard problems right now: understanding how hardware and software work together in the real world, turning messy datasets into insights that actually change how we build, and scaling our validation engine so fast-moving teams can stay grounded in data without waiting weeks for answers.

What You'll Do

• Execute, analyse and automate statistically rigorous pre- and post-launch research that delivers granular insights per product and per function, shaping the next generation of our products.
• Translate complex datasets into clear, evidence-based narratives that inform critical product and business decisions—turning numbers into stories people actually act on.
• Build interactive dashboards that allow stakeholders to explore, compare and filter data independently, reducing reliance on research bottlenecks.
• Run product validation and lifecycle research across our portfolio, blending quantitative rigour with qualitative methods (interviews, usability testing, in-person sessions) to provide context behind the numbers.
• Use SQL fluently to extract, manipulate and analyse data, alongside other analytical languages or tools where relevant.
• Collaborate with Product Managers, engineers, designers and marketing teams to plan, execute and scale research initiatives across a fast-moving product environment.
• Embed research thinking within product teams, promoting data-driven decision-making across the organisation.

What We're Looking For

• Comfort operating in fast-moving product environments where priorities shift and speed matters—you thrive in scrappy, evolving teams rather than rigid processes.
• Ownership mentality: you design research from hypothesis through insight delivery, taking end-to-end responsibility without needing to be prompted or managed.
• Experience combining quantitative and qualitative research methods, understanding when to dig into stats and when to sit down with real users.
• Solid grounding in quantitative product research, statistical thinking, and high proficiency in SQL—you're comfortable in spreadsheets and databases.
• Strong data visualisation skills (Looker Studio, Whatagraph or similar) paired with excellent communication and storytelling—you make complex findings clear and compelling.
• Pragmatism: you know when a quick study beats perfect analysis, and you're not afraid to iterate or challenge assumptions if the evidence points elsewhere.
• A track record in consumer software, mobile or electronic products; startup or scale-up environments; or fields like HCI, Psychology, Cognitive Science, or Sociology—any background that's taught you how people actually use things.

Why Nothing

You'll have direct influence on products used by millions. Research here isn't a support function—it shapes roadmaps, kills bad ideas early, and gives teams the clarity to move fast. You'll work with people who care deeply about evidence and quality, and you'll have the autonomy to own your work from start to finish. We move quickly because we're small and independent, which means your insights land faster and you'll see the impact of your work reflected in shipping products. If you're energised by the intersection of rigorous research and real-world product iteration, and you want to grow your craft in a company that genuinely listens to data, this is the role.

How We Work

We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together. 

• Location: London (Kings Cross & Farringdon offices). 
• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We offer flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room. 

So, what’s the role all about? 

As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. 

You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations. 

How will you make an impact?  

• Enabling partners to design, build, and deliver AI Agents using the Cognigy platform 

• Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths 

• Delivering technical enablement sessions, workshops, and hands-on labs 

• Assisting partners with JavaScript development, debugging, and flow-based logic 

• Supporting API usage and integrations as part of AI Agent implementations 

• Helping partners work effectively with context variables and conversation logic in Cognigy 

• Advising on webchat embedding and xApps using HTML, CSS, and JavaScript 

• Supporting partners during demos, proofs of concept, and key partner-led opportunities 

• Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices 

• Translating product updates and new features into clear, partner-ready technical guidance 

Have you got what it takes?  

• Strong JavaScript coding and debugging skills, with the ability to support and unblock others 

• Experience working with APIs and integrations in real-world implementations 

• Practical experience using context variables and conversation logic within Cognigy 

• Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps 

• A general developer mindset, with comfort solving problems through flow logic and/or code 

• Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting 

• Ability to clearly explain technical concepts to both technical and non-technical audiences 

• Strong collaboration and communication skills across sales, product, and delivery teams 

Enablement-focused qualities: 

• A genuine passion for enablement and helping partners succeed independently 

• Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution 

• Comfort delivering technical enablement sessions, workshops, and hands-on labs 

• Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately 

• A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

About Cognigy 

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. 

Requisition ID: 10464
Reporting into: Head of Sales Enablement, NiCE-Cognigy 
Role Type: Individual Contributor  

Job Purpose:

The Senior Marketing Executive will be responsible for developing effective marketing strategies and campaign plans for an international trade exhibition(s) and conference(s). Using traditional and innovative marketing techniques, the Senior Marketing Executive will support the drive to attract visitors, delegates, exhibitors, sponsors and press.

The Senior Marketing Executive will also put forward ideas, develop new initiatives and apply their B2B marketing experience, to enhance and develop marketing activity.

Key Accountabilities:

•    Contribute to all aspects of marketing activity, ensuring best practice marketing techniques, and communicating a clear promotional message.
•    Create and issue promotional electronic newsletters (HTML & Text); become an ‘expert’ in what constitutes an effective email campaign 
•    Maintain event website, apply SEO knowledge and recommend ways to enhance user journey.
•    Manage PPC campaign– review results and make recommendations.
•    Utilise and manage digital tools (i.e. App, survey tool) to enhance campaigns.
•    Manage the exhibitor promotional campaign and contribute to campaign strategy.
•    Lead copy writing, design and production of delegate marketing materials, and emails.
•    Become an expert in salesforce - identify marketing opportunities and utilise data.
•    Marketing administration including proof reading, delivering advertising copy, responding to enquiries, monitoring competitor activity etc.
•    Negotiate barter details with appropriate media partners and associations
•    Liaise with external suppliers (incl. PR companies, designers, online providers, data houses, registration companies, printers, photographers, mailing houses).
•    Support the implementation of research projects to review customer satisfaction and identify portfolio developments.
•    Provide onsite support to ensure the smooth running of marketing related activity (i.e. registration, press office, research, placement of branding and materials; sales stand).

Job Context

This role works closely with the event’s exhibition sales and sponsorship team, conference production team and the delegate sales team to generate leads and conversions.  

Qualifications. Experience, & Skills:

Minimum Qualifications and Knowledge: Marketing qualification is advantageous.

Minimum Experience: 1-2 years marketing experience but not strictly in event marketing

Job-Specific Skills: 
•    Experience in the use of databases in both mass and targeted direct marketing campaigns.
•    Strong knowledge of MS Office Suite, including: MS Word, Outlook, and Excel.
•    Excellent interpersonal skills and the ability to effectively communicate with and relate to all levels both within and outside the organisation.
•    Excellent negotiation and relationship building skills.
•    Strong attention to detail.
•    Copy writing.
•    HTML proficient

Behavioural Competencies: 
•    Practice good time management
•    Be trustworthy, professional and reliable
•    Demonstrate good teamwork with co-workers/peers

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.

1138 - Account Manger – SEO 

12 months Maternity Cover

Role Summary and Impact

Openmind:

Openmind, part of WPP, is an integrated agency model drawing on talent from across WPP. It has been created to accelerate the European transformation for Nestlé’s media function. Core to the solution is the advanced best data and technology capabilities, fuelled by WPP’s investment in AI, to maximise the impact of Nestlé media investment.  

We’re looking for a quick thinking, organised and versatile SEO Account Manager to oversee one of the biggest accounts for the UK team. You will be responsible for delivering best in class SEO solutions to some of the UK’s biggest brands, managing multiple stakeholders as well as ensuring the best output from more junior members of the team. We are looking for someone who has experience working in competitive and performance driven sectors and are ready to take the next step.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

The Account Manager supports the wider SEO team by conducting and writing up:

• Keyword research.
• On-page optimisation advice.
• Technical audits.
• Competitor analysis.
• Link management activities.

Lead day to day Account Management of SEO activities:

• Tracking, monitoring and reporting using Google Analytics and other tools.
• Oversee the performance of all SEO campaigns and ensure that key insights are incorporated into future activity (monitor and report KPIs and technical issues across all clients’ websites).
• Monitor industry trends and updates and report back on insights to their Account Manager and the wider team.
• Regular contact with Planning teams ensuring a full understanding of Clients’ overall media strategy.
• An excellent understanding of industry standard SEO tools including Google Analytics, Google Data Studio, Advanced Web Rankings, Deep Crawl, SEMRush and Screaming Frog.
• Sound knowledge of HTML, CSS & JavaScript (knowledge of MySQL PHP/ASP & APIs is beneficial).
• A high degree of numeracy and literacy.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

 Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

1894 - Executive, Ad Tech and Operations 

Role Summary and Impact

About Wavemaker:  

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together. 

Reporting to: Ad Operations Manager / Ad Technology & Operations Manager

About the role:

This role is part of the Data and Technology Solutions team within our wider Audience Intelligence & Marketing Science (AIMS) department.

You will form part of a team of highly trained ad operations specialists, responsible for all digital data capture, tagging and data management platform integration across all the agency’s clients.

In this role, you will

• Ensure that Ad Ops best practice and frameworks are adhered to, and demonstrate continued evolution.
• Understand Ad Ops and Advertising Technology within the wider marketing mix and its strategic importance throughout the customer journey.
• Ensure that web analytics, behavioural targeting, ad verification and brand measurement tags are implemented correctly to deliver on GroupM’s goals in the wider measurement of digital advertising campaigns.
• Manage the team’s positive responses to requests from internal stakeholders irrespective of location.
• Support the team in querying trafficking requests that are unclear or incorrect, and presenting information effectively either via call or email when asking or responding to queries.
• Proactively communicate team workload and problems. Where appropriate work with and morale with the Connected Execution team in London.
• Implement and thoroughly test publisher and 3rdparty pixels.
• Liaise with the relevant creative agencies to ensure that all creative meets requirements and is ready to be effectively executed, with a focus on any dynamic creative approach.
• Analyse and develop tracking on the clients’ websites to ensure effective user and conversion measurement takes place from ad to site.
• Communicate effectively with internal and external teams to ensure all conventions and processes are accurately followed.
• Develop a good working relationship with the Technology and Data teams and be adaptable to support other clients work where required.
• Build a relationship with the ad-server client team to troubleshoot and improve the technology where possible.
• Develop relationships with our Connected Execution team and internal account teams.
• Present information effectively via email and on calls.
• Understand and demonstrate collaborative team work.
• Work with the Analytics team to ensure that all relevant information is being captured and included within our Data Dashboards.
• Actively leverage technology to deliver efficiencies and provide internal teams with relevant and timely information.

Skills and Experience 

• Good level of verbal and written English
• Working knowledge of languages such as HTML and JavaScript

Desired Skills : 

• Excellent knowledge of digital technology marketplace, for either agency, media owner or ad tech background.
• In depth experience of trafficking and campaign management.
• Ability to develop relationships with internal teams.
• Strong problem solver and able to quickly identify potential issues and build workable solutions.
• Self-starter with a ‘can do’ attitude.
• Excellent attention to detail.
• Effectively manage and prioritise workload and coach team to be able to do this.

Core skills:

• Practice Area Knowledge
  • Demonstrates knowledge of the various products, platforms or systems within their area and is a knowledge expert in trends, best practices and challenges.

• Problem Solving
  • Applies focused questioning and systematic research to understand the problem and wider impact. Translates business problems into solutions.

• Stakeholder Relationships
  • Demonstrates knowledge of the agencies (or clients) organization structure and people, client relationships, business strategy, industry and challenges. Cultivates, nurtures and grow relationships with key clients, stakeholders and decision makers internally, externally and virtually.

• Effective Communication
  • Is able to lead dialogues between and with technical and non-technical people, by presenting a strong case and negotiating well; explains things clearly, challenges ideas effectively and argues in favour of operational processes; determines and utilizes the appropriate communication channels; and, employs active listening.

• Infrastructure
  • Applies understanding of the existing client infrastructure and business problem. Ensures integration across systems, data and technology.

• Operational Excellence
  • Ensures accuracy and takes pride in work to optimize outcomes. Applies technical skills and knowledge to increase efficiency and reduce manual work. Maintains a mindset to deliver excellence in all work products.

• Technical Communication
  • Simplifies and communicates complex technical information. Uses appropriate technical tools, analysis, and platforms to educate and influence

• Project Leadership
  • Project Leadership is the ability to lead, collaborate, and communicate by providing vision, direction, feedback and support, so that we can deliver unrivalled work that brings together solutions across AIMS.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note this is a UK based role and requires individuals to have the right to work in this location 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

As a Senior Customer Success Manager, you will work closely with high profile established brands to help them realize value from their investment in Braze.

What you’ll do

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• Act as a point of escalation for customers
• Provide mentorship to junior colleagues
• You will likely spend time onsite with customers and may travel internationally. 

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role. 

Who you are

You are an established customer success professional who finds satisfaction in helping your customers achieve great things and in helping your colleagues grow. You have an excellent track record in customer success or a related role and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name brands across the region. 

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have a proven track record successfully managing complex, high value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills, ideally you have significant project management experience and/or formal certifications (PMP, Agile, etc).
• You have strong technical domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).
• 3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

The Role:

As a Partner Sales Engineer at Ping Identity, you'll merge your enthusiasm for identity management with a commitment to customer success. In collaboration with our dynamic sales team you will engage in partner meetings, demonstrations, and proof of concepts, showcasing the business and technical benefits of our solutions. Your role is pivotal in enabling personal, team, and partner/customer achievements through insightful and innovative solutions that meet technical and business needs.

This role offers the chance to showcase your technical and consultative skills, engaging with stakeholders of various roles and levels to understand and meet their technical requirements with cutting-edge solutions. Your expertise in Identity and Access Management (IAM) technologies will be key in delivering impactful solutions that align with customer business goals.

Responsibilities:

• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
• Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.
• Establish enduring relationships with customers and become their trusted advisor
• Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase 
• Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
• Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events
• Provide insightful feedback on product enhancements and customer needs to product owners.
• Mentoring, both formally and informally, junior team members
• Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization
• Able to travel 15% to 40% as needed, predominantly in the UK although some international travel will also be involved

Required Skills & Qualifications:

• Bachelor’s degree in computer science or equivalent field, or 3+ years' experience with enterprise-level software systems in a customer-facing role, such as pre-sales, consulting, support, or training
• Knowledge of standard identity protocols: SAML, WS-Fed, OAuth, OIDC, and SCIM as well as experience with REST interfaces
• Knowledge of technologies that underly identity solutions: LDAP (including Active Directory), SSL/TLS, PKI, RADIUS, SQL, DNS, JDBC
• Experience with one or more modern programming languages and web technologies: JavaScript, Python, Node.js, HTTP, HTML, CSS, JSON, Java.
• Experience developing and delivering effective technical presentations, workshops, customized demonstrations, and proof of concepts
• Strong communication and customer service skills.
• Adept at linking technical capabilities to customer needs.
• Ability to work with a high level of self-direction and/or collaboratively with team and customers
• Knowledge of a subset of the following IAM concepts: Authentication / Authorization / Federation / Single Sign-On / User Lifecycle Management / Provisioning / Governance / Workflow / 
• Eagerness to learn; expertise in specific business areas or industry verticals is a bonus.
• Familiarity with infrastructure, networking technologies, and cloud service providers.
• Eligibility to work in the UK
• Fluent English language skills

Professional Service Implementation Engineer

At NiCE, we challenge our limits and set ambitious goals. We strive for excellence and consistently exceed expectations. If you share our drive, we offer a career opportunity that will inspire and motivate you.

More about the role…

As an Implementation Engineer, you will lead projects essential to our clients’ success. You will configure Proactive AI products according to best practices and customer requirements, while coordinating activities across departments.

As part of the implementation team, you will collaborate with Customer Success, Product Development, and AI Innovation teams to design and implement business and technical requirements for Proactive AI deployments in both pilot and production environments.

The Professional Services Engineer also serves as an organizational leader, mentoring and coaching junior staff.

Key Responsibilities…

• Become an expert in Proactive AI solution design, consultancy, and implementation.
• Learn the client’s business processes to define and document requirements for automated transactions of proactive customer journeys.
• Document End-to-End Application Integration Specifications
• Configure, perform E2E testing, debug, and deploy the SaaS platform in accordance with client requirements.
• Define and implement Proactive AI customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the Proactive AI transactional data model.
• Write SQL queries and build reports and dashboards.
• Collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Write and debug code snippets (in JavaScript)
• Design and test APIs
• Assist with the training of new implementation specialists.
• Provide on-call support to customers.

Knowledge/Experience…

Basic Qualifications:

• Bachelor’s degree in computer science, Business Analytics, Data Analytics, or a related STEM field.
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• Curious with a passion for learning
• An intriguing problem solver
• Ability to successfully work in a team-oriented, highly collaborative environment

Preferred Qualifications:

If you don't have these but are willing to learn, please apply:

• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Looker (or similar BI tool)

 About NICE Cognigy…

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovative powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

As a Sr Generative AI Engineer on the ED&A team, you will build the agentic AI systems that change how Dataiku runs internally. The role is hands-on and end-to-end, you'll work close to the business, turn real problems into working software, and see your solutions through from first conversation to production.

How You'll Make an Impact

Agentic AI Solution Development & Integration

• Design end-to-end AI solutions on Dataiku's platform, leveraging Dataiku Agent Hub, Prompt Studio, LLM Mesh, and Knowledge Banks (Vector Stores), or Python-based frameworks where needed.

• Build and orchestrate multi-agent systems using Dataiku's Visual Agents (simple and structured), as well as code-based frameworks (LangGraph, CrewAI, Claude Agent SDK, OpenAI Agents SDK) as appropriate.

• Integrate and optimize LLM APIs across providers (OpenAI, Anthropic, Google Gemini, AWS Bedrock, Azure, open-source models via Dataiku's LLM Mesh), applying model routing strategies to balance cost, latency, and quality.

• Implement Retrieval-Augmented Generation (RAG) pipelines, including agentic RAG and GraphRAG, using Dataiku's Knowledge Banks with reranking, dynamic filtering, and document extraction capabilities.

Stakeholder Engagement & Delivery

• Work primarily with the “Revenue” organisation, Sales, BDR, Customer Success, Solutions Engineering, Professional Services, Sales Operations and Marketing (approximately 75% of the role), and apply proven solutions and approaches more broadly across the organisation (approximately 25%).

• Engage stakeholders to gather business requirements, then go further: identify the underlying user pain those requirements represent, and design solutions that address both the stated need and the deeper problem.

• Own projects end-to-end, from requirements intake and solution design through to build, deployment, and handover.

Agent & Tool Development

• Develop autonomous and semi-autonomous AI agents, using Dataiku's Agent Builder, custom Python-based architectures (LangGraph, CrewAI, Claude Agent SDK, etc.), or a combination of both. Exercise judgment on when to leverage platform capabilities and when to build custom solutions.

• Design and build Agent Tools beyond documented examples, including custom API integrations, data retrieval modules, decisioning logic, and automated workflows, pushing past out-of-the-box patterns to deliver solutions tailored to specific business problems.

• Build, publish, and consume MCP (Model Context Protocol) servers to enable agent-to-tool integration across systems, including designing custom MCP servers where needed.

• Develop evaluation and monitoring approaches for agent systems, combining Dataiku's built-in capabilities with custom instrumentation to measure reliability, accuracy, cost, and business impact in production.

AI Governance & Evaluation

• Design and maintain evaluation frameworks (evals) for LLM-based systems, measuring accuracy, latency, cost, and reliability in production.

• Adhere to data governance, security, and regulatory compliance requirements (EU AI Act awareness, responsible AI practices) for all AI solutions.

• Leverage Dataiku's Cost Guard and Quality Guard features to manage LLM spend, enforce usage policies, and maintain output quality standards.

• Work closely with analytics and data engineering teams to maintain metadata on reference datasets for LLM consumption.

Web Application Development

• Create front-end user interfaces for AI applications using HTML, CSS, and JavaScript, within Dataiku's webapps framework, Dataiku Answers for chat-based interfaces, or standalone applications built with Vue.js and Node.js.

• Collaborate on UX design, ensuring internal stakeholders find AI solutions intuitive and responsive.

Continuous Learning

• Provide product feedback to the development team to improve the platform.

• Stay current with the rapidly evolving AI engineering landscape, agent frameworks, model capabilities, evaluation practices, governance requirements, and tools like MCP and A2A protocols.

What You'll Need to Be Successful

Technical Proficiency

• Must have strong Python skills (including familiarity with typical data science and AI engineering libraries).

• Must have hands-on experience building agentic AI systems, multi-agent orchestration, tool chaining, autonomous decision-making, and production deployment of AI agents.

• Experience with modern agent orchestration frameworks (LangGraph, CrewAI, Claude Agent SDK, OpenAI Agents SDK, or similar); familiarity with LangChain is still relevant but not sufficient on its own.

• Understanding of RAG architectures (vector databases, embedding strategies, agentic RAG, GraphRAG) and when to apply each approach.

• Familiarity with MCP (Model Context Protocol) for agent-to-tool integration, or demonstrated ability to quickly adopt new integration standards.

• Experience with structured outputs, function/tool calling, and prompt engineering across multiple LLM providers.

• Web development fundamentals (HTML, CSS, JavaScript); experience with Vue.js and Node.js preferred. 

• Exposure to AI evaluation practices, building evals, monitoring model/agent performance in production, and iterating based on metrics.

• Comfort with AI-assisted development tools (GitHub Copilot, Cursor, Claude Code, or similar).

• Familiarity with Dataiku a bonus.

Educational & Professional Background

• Bachelor's or Master's in Computer Science, Data Science, Engineering, or a related field; equivalent experience also considered.

• Demonstrated ability to integrate multiple technologies, optimize workflows, and deliver user-friendly AI solutions in a production setting.

Soft Skills

• Strong communication and presentation skills, capable of collaborating effectively with both technical and non-technical stakeholders.

• Problem-solving mindset with a passion for innovation and delivering measurable business value.

• Openness to learning new tools (e.g., Dataiku) and adapting to a rapidly evolving AI landscape.

Who You Are:

We are looking for a driven individual with intimate knowledge of React and JavaScript to join the Lending Team. They will assist in the expansion of our Lending Architecture and will play a pivotal role by helping to implement/ expand our various UIs.

As part of the lending team, you will work closely with our business partners to create a seamless user experience. You will be responsible for maintaining the Lending UIs. Furthermore, you will help to develop and shape the UI/ UX experience for the entire firm by contributing to the growing suite of Front-End applications.

What You’ll Do:

• Work on the expansion of our Lending Architecture
• Help implement and expand UI
• Coordinate between internal and client-facing applications

What We’re Looking For:

• 6+ years of relevant professional experience
• Intimate knowledge of React and Redux / React Query
• Experience with React Testing Libraries
  • Experience creating testable front-end components
    • Unit testing
    • Integration testing
• Experience creating reusable/ extendable components
• A foundation in web dev fundamentals: HTML, CSS, Javascript
• CI/CD Experience
• Capable of coordinating across and within the team (clear communication / soft skills)

Bonus Points:

• Knowledge of Spring and Kafka
• Knowledge of Crypto
• Experience with micro frontends
• Some project management experience

What We Offer:

• Competitive base salary and discretionary bonus
• Company-paid health and protective benefits for employees and their eligible dependents
• Free virtual coaching and counseling sessions
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Apply now and join us on our mission to engineer a new economic paradigm.

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role 
The Senior Art Director role sits within FT Creative, the FT’s in-house creative team, and reports to the Head of Design, Consumer Services. The team provides brand creative leadership and design excellence across the FT Group portfolio, acting as brand guardians for the FT and its sub-brands across all touchpoints. 

FT Creative is part of the Communications and Marketing Group (CMG), which drives the FT’s brand reputation and works across the organisation to ensure the FT is positioned as an industry leader in quality digital subscriptions. 

As a Senior Art Director, you will work across a wide range of briefs spanning products, services, brand campaigns and experiential activations. You will bring creative vision and narrative to every project, translating ideas into compelling visual expressions that connect creativity and strategy. You will play a key role in ensuring all art direction reflects and advances the FT’s brand premiumisation strategy, elevating visual standards and reinforcing the FT’s position as a trusted, premium brand.

You will collaborate closely with the Head of Design, Creative Director and collaborators to understand business goals and brand positioning, shaping creative solutions that deliver against strategic objectives. Confident in presenting ideas and championing new approaches, you will help drive creative excellence across the FT. You will also support and mentor junior team members to maintain a culture of collaboration, creativity and high-quality work. Success in this role requires an innovative mentality, strong brand understanding and exceptional attention to detail.

Key Responsibilities 

• Lead conceptual thinking, art direction and design execution across integrated brand campaigns including experiential, OOH, video, social, print and display.
• Maintain and evolve the FT’s premium brand standards across all creative touchpoints, safeguarding visual integrity and consistency.
• Art direct external agency output to uphold brand alignment and creative quality.
• Build relationships with external creative talent and partners, handling production processes and timelines when required.
• Champion new creative approaches and workflows that enhance both efficiency and creative standards.
• Stay informed on emerging design trends, tools and technologies, bringing fresh inspiration and innovation to the FT’s creative output.
• Mentor and guide designers, offering creative inspiration and constructive feedback to elevate the team’s collective output.

Required Skills & Experience 

• Proven experience as a Senior Art Director (typically 10 years in the creative field), with a strong portfolio demonstrating conceptual thinking, visual storytelling and art direction across integrated brand campaigns, identity systems and experiential activations
• Demonstrated ability to connect creative ideas to strategic objectives and business goals. 
• Strong communicator, confident in presenting ideas and influencing partners at all levels.
• Keen interest in visual culture and emerging trends, with the ability to recognize innovation and premium build.  
• Experience leading and contributing to shoots and production processes, ensuring visual consistency and alignment with brand standards.
• Experience collaborating with external agencies to maintain the FT’s tone of voice and brand standards.
• Strong working knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop), Figma and collaborative design workflows.
• Ability to lead multiple projects simultaneously.
• A recognised design qualification, such as BA/BFA or equivalent experience
   

Desirable Skills 

• Experience working with premium, editorial, or global brands. 
• Familiarity with motion design, animation, or video production (After Effects or similar).
• Basic knowledge of HTML/CSS

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information
At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.
Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.
Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

Job Description Data & Analytics Manager 

The Data & Analytics Manager supports the implementation, monitoring, and optimization of web analytics tracking across digital platforms. This role ensures accurate data collection, helps generate insights from user behaviour, and assisting channel teams in making data-driven decisions. 

Key Responsibilities 

• Assist in setting up and maintaining tracking via Google Analytics (GA4)  
• Implement and manage tags using Google Tag Manager (GTM)  
• Configure events, conversions, and custom dimensions  
• Validate tracking using debugging tools (e.g., GTM preview, browser dev tools)  
• Support data layer implementation with developers  
• Generate regular performance reports (traffic, engagement, conversions)  
• Identify data discrepancies and troubleshoot tracking issues  
• Assist in A/B testing tracking and campaign measurement  
• Work with channel teams to track campaigns (UTMs, attribution)  
• Maintain documentation of tracking setups and changes  

Job Requirements

Basic proficiency in:  

• Google Analytics (preferably GA4)  
• Google Tag Manager  

Understanding of:  

• Event tracking, pageviews, and user sessions  
• Data layers and tag firing rules  
• UTM parameters and campaign tracking  

Familiarity with:  

• HTML, CSS, and basic JavaScript (for tag troubleshooting)  
• Debugging tools (Tag Assistant, browser DevTools)  
• Basic knowledge of:  
• Conversion tracking (e.g., form submissions, clicks)  
• Consent mode / cookie compliance (GDPR basics in regions like the UK/EU)  

Analytical Skills 

• Ability to interpret data and identify trends  
• Basic reporting skills using dashboards (e.g., GA reports, Looker Studio)  
• Attention to detail in validating tracking accuracy  

Soft Skills 

• Strong problem-solving mindset  
• Good communication skills (especially with non-technical teams)  
• Ability to follow documentation and processes  
• Willingness to learn and adapt in a fast-changing digital environment  

Nice-to-Have (Not Mandatory) 

• Experience with:  
• Google Looker Studio (formerly Data Studio)  
• Basic SQL or Excel/Google Sheets for data analysis  
• Exposure to:  
• A/B testing tools (e.g., Optimize alternatives)  
• Marketing platforms (Google Ads, Meta Ads)  
• Certifications:  

Google Analytics Certification (Skillshop) 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). Mediabrands manages approximately $40 billion in marketing investment globally on behalf of its clients and provides strategic services and solutions across its award-winning, full-service agency networks UM, Initiative and Mediahub and through its innovative marketing specialist companies Kinesso, Magna, Orion, Rapport and Mediabrands Content Studio. Mediabrands clients include many of the world’s most recognisable and iconic brands from a broad portfolio of industry sectors. The company employs more than 13,000 marketing experts in more than 130 countries, representing the full diversity of humanity. For more information, please visit our website: www.ipgmediabrands.com.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

The Perks 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits: 

• Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year 
• Free breakfast and free lunch 
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)  
• Retail discounts 
• Electric vehicle salary sacrifices car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest free season ticket loan 
• Paid time off for Volunteering 
• Group Income Protection 
• Life Assurance 
• Private Medical Insurance or Health Cash Plan (dependent on level) 
• Group Personal Pension Plan with matched contributions from 3-6% 
• Generous Parental Leave & Pay  
• Independent mortgage advice 
• Financial education 
• Employee Assistance Programme 
• Free eye tests 
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

About The Role

We are seeking a London‑based Senior Software Engineer (Node.js / TypeScript) to build and operate backend services supporting payment, checkout, and transactional workflows. You will collaborate closely with Product, Frontend, Platform, and Infrastructure teams to deliver secure, scalable APIs in high‑throughput environments.

This role sits at the core of Verifone’s payments and checkout platform, where backend engineering directly impacts secure, high‑volume transactions used globally. You’ll design and operate scalable, production‑critical systems that must perform reliably under real‑world load, evolving payment methods, and strict security requirements.

Required Skills and Experience Needed

Programming Languages

• TypeScript (version 3.x or higher)
• Node.js (version 16 or higher)

Backend Frameworks & Libraries

• Backend frameworks such as Hapi.js, or alternatives including Express, Fastify, or NestJS
• Validation using Joi
• Authentication and authorization using JWT and OAuth2

Architecture & Design

• Strong grounding in Clean Architecture and Domain‑Driven Design (DDD)
• Dependency Injection (e.g., InversifyJS)
• Repository and modular design patterns
• Experience building maintainable, testable backend systems

APIs & Data

• Design and operation of RESTful APIs
• API versioning and request validation
• Advanced filtering using RSQL or equivalent
• Experience with MongoDB (modeling, indexing, performance tuning)
• Experience with Redis for caching or messaging
• Database migrations and schema evolution

Cloud & Infrastructure

• Hands‑on experience with AWS services such as EC2, S3, Secrets Manager, and CloudWatch
• Docker and Docker Compose
• Strong discipline with CI/CD pipelines and Git workflows

Testing & Quality

• Automated testing using Jest or Mocha/Chai/Sinon
• End‑to‑end testing with Cypress (optional)
• Strong focus on code quality, reliability, and maintainability

Bonus Skills and Experience

Payments & Security

• Experience integrating payment providers such as Stripe, PayPal, or Klarna
• Knowledge of authorization, capture, and refund flows
• Experience with 3D Secure
• Awareness of PCI‑DSS requirements and security best practices
• Understanding of checkout and transactional domain flows

Production Engineering

• Performance optimization and debugging in production systems
• Exposure to monitoring or APM tools (e.g., AppDynamics or similar)
• Experience operating high‑availability or fault‑tolerant systems
• Familiarity with fraud‑related considerations

Frontend & Platform Exposure

• Experience working alongside frontend frameworks such as Angular or React
• Familiarity with RxJS and state management (NgRx or Redux)
• Server‑side rendering with Pug templates
• HTML/CSS with SASS or PostCSS
• Iframe‑based widget embedding

Additional Bonuses

• Fintech, payments, or e‑commerce domain experience
• Messaging systems such as Kafka, RabbitMQ, or Redis Pub/Sub
• Internationalization (i18n) systems
• Puppeteer for PDF or receipt generation

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran.

Do you want to design and architect the technical solutions behind some of the worlds largest and most advanced customer journeys? Are you driven by transforming the needs of business stakeholders into innovative solutions on leading CRM and marketing automation platforms? Would you like to join one of the leading digital agencies in the world? Then you might be just the Technical Architect we’re looking for!

What will your day look like?

As our new Technical Architect (specialising in Salesforce marketing cloud), you will be responsible for defining the overall technical structure of a client project. Your job will be to identify client requirements by researching and analysing their needs. This involves studying the concept, strategy, and vision for the project.

More specifically, you will create user scenarios, prepare data models, design information structure, workflows as well as work out technical specifications and test methods. You will also create implementation plans and estimates for new and existing clients.

Doing this, your tasks include:

• Implementing the architecture in corporation with the project team, using agile methodologies like Scrum
• Delivery of Salesforce Marketing Cloud projects
• Working out which solution to use based on cost-benefit analysis and research
• Explaining to designers and developers what's required and overseeing the progress
• Providing feedback, summary, and information about your projects, agreeing plans with the client and breaking down large-scale projects into manageable chunks.

Who are you going to work with?

You join the technical team, currently consisting of 100+ competent and respectful colleagues. Here, you become part of an exciting and challenging professional environment where you get to work closely with Architects, Developers, and Technical Project Managers. You will also work with the account team and Data Specialists as well as our clients’ technical teams.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.   

What do you bring to the table?

As a person, you are outgoing, self-motivated, and ambitious; yet you are a helpful team-player that contributes positively to the working environment. Since you will be involved throughout the entire project lifecycle, it’s essential that you understand all aspects of each system, from both a business and technical point of view. In other words, you know how to turn business requirements into technical solutions. This means having an extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, and CSS as well as knowledge of one or more programming languages.

In addition, you have:

• 6+ years of experience as a salesforce marketing cloud architect or technical consultant, preferably at an agency within digital sales and/or marketing solutions 
• Extensive experience with Salesforce marketing cloud
• Working with client-based projects and know how to service clients, including handling deadlines within agreed budget
• Experience in Workflow Engines as well as a great understanding of and ability to design database design and modeling
• Ability to explain complex technical solutions with clients

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Are you eager to learn new technologies? Do you appreciate a free working environment where you get a high level of decision-making authority but also the support you need? Can you turn business requirements into excellent technical solutions? And would you like to work with some of the world’s most skilled marketing automation developers on one of the most advanced CRM platforms? Then you might be just the one we are looking for! 

What will your day look like?

In the role as Salesforce Developer, you are responsible for understanding the technical structure of a project. Your job will be to identify client requirements by researching concept, strategy and target for the project, followed by developing automations, coding and producing technical specifications, estimates, deployment plans and test methods.

Furthermore, your tasks include:    

• Contributing to product implementation/customisation   
• Testing and maintaining client applications and platforms   
• Providing project feedback and updates, using agile methodologies like Scrum and Kanban. 

Who are you going to work with?

You will become part of an exciting and challenging professional environment, working closely with Architects, Developers and Technical Project Managers within the technical team, currently consisting of 150+ colleagues. But you will also work with Data Specialists and Designers outside of your department. Our common feature is that we are all competent, respectful teammates who go the extra mile to help one another. 

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table?

You are an outgoing and self-motivated person who contributes positively to the working environment with your team-player attitude. Your previous experience with being a trusted adviser for clients and colleagues means that you are not afraid to express your opinion, and your organised approach helps you meet deadlines and break down projects into manageable chunks. 

In addition, you have: 

• Experience with Salesforce Marketing Cloud, and it is a plus if you have experience with Adstudio, Social Studio and Einstein
• 4+ years of developer experience at an agency, working with digital sales and/or marketing solutions
• Extensive knowledge of technologies such as SQL, AMPscript and JavaScript (marketing domain knowledge is a plus)
• Experience in Workflow Engines as well as HTML and CSS plus knowledge of one or more programming languages
• Great communication skills (in English), allowing you to make complex problems understandable and manageable. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

Landor is looking for a UX Designer for a 6 Month FTC to join our London studio. Could this be you?  

We are Landor, part of WPP

World-leading brand experts, 
underpinned by the most expansive strategic & creative capabilities in our category.

We make brands more valuable and less vulnerable.

We build brands differently. We work with our clients to define and solve their business problems through the lens of brand. We strategically join the dots between our design, experience, governance and measurement capabilities, and always connect our brand work to business outcomes. 

Landor companies also include amp (sonic branding), bdg (workplace & architectural experts), Deep Local (creative technologists) and ManvsMachine (3D motion design).

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

What you’ll do 

We are seeking a versatile designer to support the creation of seamless user experiences across both digital and physical landscapes. This role bridges the gap between traditional UX Design and Integrated Experience Design, focusing on how digital touchpoints (like apps and interactive features) live within physical environments (like retail spaces and live activations).

• Digital UX Design: Develop user journeys, wireframes, and prototypes for websites and mobile applications, ensuring all designs are accessible and user-centered.

• Integrated Physical-Digital Design: Collaborate with spatial teams to design hybrid experiences, including QR-triggered journeys, interactive screen content, and connected packaging.

• Research & Insights: Assist in conducting usability testing and translating research data into actionable design improvements.

• Cross-Functional Collaboration: Work alongside strategists, developers, and creative leads to present cohesive concepts to internal teams and clients.

• Innovation: Keep the team ahead of the curve by experimenting with emerging technologies and staying current on UX best practices.

What you’ll need 

• Experience in UX, CX, and service design practices, including user research, requirements gathering, and workshopping. 

• Analytical and creative thinking, with the ability to develop and communicate design ideas effectively. 

• A practical approach to solving design challenges and meeting project objectives. 

• Proficiency in wireframing and prototyping tools such as Figma and AI tools. 

• Working knowledge of design tools like Adobe Creative Suite, Figma, or Sketch. 

• Passion for creativity, innovation, and emerging technology trends. 

• Ability to collaborate with multidisciplinary teams and work effectively in a supportive role. 

• Awareness of accessibility standards (e.g., WCAG) and a commitment to inclusive design. 

Bonus points if you have: 

• Experience working on projects with both digital and physical touchpoints. 

• Curiosity about how digital interactions can enhance physical environments. 

• Desire to develop UI skills alongside UX foundations. 

• Familiarity with front-end technologies like HTML, CSS. 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

We build brands. We build futures. Landor, a WPP company, is an equal opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.

#LI-DNI #LI-DNP 

Job Summary:

The Lifecycle Marketing Coordinator will support the execution, optimisation, and expansion of Ruggable’s customer retention and engagement programmes across European markets. This role is highly operational and detail-driven, focused on ensuring high-quality execution across Email, SMS, and Direct Mail, while supporting performance reporting, localisation, and lifecycle experimentation.

Working closely with the Lifecycle Marketing Manager, global and cross-functional partners, this role helps keep the lifecycle engine running smoothly, supporting campaign builds, QA, flow maintenance, and insight gathering that directly contribute to list growth, engagement, conversion, repeat purchase, and long-term retention.

This is an ideal role for someone looking to deepen their CRM and lifecycle expertise in a fast-paced, global DTC environment.

German language skills are a plus, but not required.

What You’ll Do:

Campaign Execution & Operations

• Support end-to-end execution of lifecycle campaigns across European markets, from briefing and setup through testing, deployment, and post-send review
• Build and schedule Email and SMS campaigns within CRM platforms (Klayvio), ensuring accurate segmentation, personalisation, localisation, and timing alignment
• Maintain lifecycle calendars and coordinate timelines to ensure retention activity aligns with broader commercial initiatives
• Partner with internal teams and agencies to ensure messaging, content, and offers are accurate, market-appropriate, and on-brand
• Support smooth hand-offs and communication across teams to keep lifecycle initiatives on track

Automated Journeys & Flow Management

• Build, maintain, and optimize automated lifecycle flows and journeys (e.g. welcome, browse/cart abandon, post-purchase, winback)
• Help maintain and optimise email and SMS sign-up modals, forms, and acquisition entry points to support list growth and conversion rate optimisation
• Identify opportunities to improve engagement and retention through testing, iteration, and continuous optimisation
• Own documentation of flow logic, testing learnings, and ongoing improvements

Localization and QA

• Execute lifecycle activities across multiple European markets, including coordinating German-market localisation and campaign support where needed
• QA entry points regularly to ensure functionality, correct data capture, and seamless integration into CRM systems
• Carry out thorough QA checks across campaigns, flows, languages, devices, and markets, reviewing links, tracking, segmentation logic, dynamic content, and rendering
• Ensure Support adherence to data privacy and consent best practices, including GDPR requirements for European markets

Reporting and Analytics

• Monitor and report on lifecycle performance across Email, SMS, and Direct Mail channels
• Assist with weekly and ad hoc reporting, pulling performance data and summarising key trends, insights, and opportunities
• Maintain dashboards, test-and-learn documentation, and reporting hygiene
• Work closely with Creative, Brand, Merchandising, Analytics, and agency partners to manage creative briefs, asset requests, feedback cycles, and approvals

What You’ll Need to Have:

Required:

• 1–3 years’ experience in lifecycle marketing, CRM, email/SMS marketing, or a related marketing operations role
• Hands-on experience working in ESP/CRM and SMS platforms (preferably Klaviyo and Postscript)
• Strong attention to detail and a passion for QA, accuracy, and operational excellence
• Comfort working with performance metrics and reporting, with the ability to interpret results and summarise insights
• Highly organised, proactive, and able to manage multiple tasks and deadlines in a fast-paced environment
• Strong communication skills and confidence working cross-functionally

Preferred:

• German language proficiency
• Experience supporting multi-market or international lifecycle programmes
• Exposure to SMS, Direct Mail, or multi-channel lifecycle programmes
• Basic HTML/CSS knowledge for email formatting or troubleshooting
• Experience with Shopify or another eCommerce platform

The Role

PhysicsX is building a new category of engineering software — one where physics AI models don't just augment existing workflows, but fundamentally redefine what's possible in design and operations. Our Product team is expanding a portfolio of Engineering Applications that bring this capability directly to the engineers, scientists, and operators who need it most. If you're excited by the challenge of turning cutting-edge AI and simulation research into tools that change how the world's most complex engineering problems get solved, this is the team to do it with.

You'll join the Forward Deployed Applications team, a group that sits at the intersection of product development and customer delivery. Your primary mission is to work closely with customers on real engineering problems — and to turn what you learn into generalised, reusable product capabilities that raise the ceiling for every PhysicsX user. This isn't a traditional customer-facing role or a pure product role: it's the feedback loop that keeps our product grounded in genuine engineering value. You'll work alongside simulation engineers, data scientists, ML engineers, and backend developers, with significant autonomy in how you approach problems, and a direct line of influence over the direction of our growing application suite.

What you will do

• You'll spend meaningful time in conversations — with users unpacking real engineering workflows, with Delivery teams translating those needs into concrete requirements, and with the Product team debating which patterns are worth generalising. Expect to be a connector as much as a builder, and to develop a strong instinct for which customer insights have product-wide implications.
• You'll be expected to bring both rigour and initiative: writing clean, well-considered code, contributing to architecture decisions, and pushing back constructively when a bespoke solution risks diverging from the product vision. This team operates with a high degree of autonomy, and the expectation is that you use it thoughtfully.
• On any given day you might be designing a 3D visualisation that makes a fluid dynamics simulation instantly legible to a non-specialist, building a React interface that surfaces AI model outputs in a live operational context, or refactoring a one-off delivery prototype into something the whole platform can build on. The problems are genuinely novel, and the solutions you build here will define what engineering software looks like next.
• Contribute to a positive team culture through active participation, clear communication of progress and blockers, constructive code reviews, mentoring of junior engineers, and effective cross-functional collaboration with technical and non-technical stakeholders.
• Demonstrate a strong commitment to continuous development by seeking feedback, staying current with technology trends, sharing knowledge through guilds and documentation, and building expertise across multiple technical areas.
• Take initiative in breaking down complex problems, evaluating trade-offs, documenting technical decisions, and strategically addressing technical debt while balancing short-term delivery with long-term vision and business context.
• Write clean, maintainable code following established standards, implement comprehensive testing strategies across the test pyramid, apply secure coding practices and stay current with security threats, and build and maintain CI/CD pipelines and deployment processes with confidence.
• Gather requirements and collaborate with stakeholders to define scope, design systems and interfaces that balance functional and non-functional requirements, document technical decisions clearly, and identify and resolve performance bottlenecks through profiling and optimisation.
• Travel to customer sites in North America, Europe, Asia, Oceania, for an average of 3-4 weeks per quarter, where you'll collaborate closely with customers to build solutions on-site

What you bring to the table

• Effectively leverage HTTP frameworks and concurrency primitives, contribute to service interface design using patterns such as Protobuf and OpenAPI, develop composable client libraries with code-generation tooling, and ensure service availability through throttling, rate-limiting, and standard resilience techniques.
• Write clear and effective SQL with an understanding of database implementation trade-offs, leverage caching, memoisation, and messaging systems such as AMQP or NATS, and understand service discovery, schema drift mitigation, and the principles of 12-factor apps.
• Create API tests using mock services, contribute to service documentation, understand authentication flows and middleware patterns, and contrast architectural approaches such as REST, RPC, gRPC, and GraphQL to make informed design decisions.
• Build responsive web applications using modern frameworks such as React, Vue, or Angular, effectively translate graphic designs to web interfaces with semantic HTML, and develop reusable UI components that maintain design system consistency with a strong understanding of UX practices.
• Write clean type annotations and leverage generics to add type safety across API responses and external data, manage client-server state synchronisation with optimistic updates, and effectively use frontend build tools and bundlers such as Webpack, Vite, or Rollup.
• Understand the browser rendering model and JavaScript execution to identify and resolve performance bottlenecks, leverage HTTP methods, caching headers, CORS, and status codes effectively, and implement security mitigations for CSRF, XSS, and authentication using cookies and local storage.

Ideally

• Confidence working across the full stack — you're at home reasoning about frontend architecture in React and TypeScript as well as backend design in Python, and you understand the tradeoffs in both well enough to make and defend pragmatic decisions.
• Experience building on top of large, established codebases — you know how to move deliberately, contribute incrementally, and improve things without breaking them.
• A track record of delivering in customer-facing or time-pressured environments, with the judgement to know when to ship something fit for purpose now and when to push back in the interest of a more durable solution.
• The instinct to treat customer engagements as a source of product insight — you naturally ask why a workflow exists, not just how to support it, and you channel that curiosity into constructive, well-reasoned feedback to product teams.
• Familiarity with 2D and 3D data visualisation and the ability to make complex simulation or model outputs legible and useful to non-specialist users.
• An agile, collaborative working style — you engage seriously with code review, testing, and CI/CD, and you're as invested in the quality of your team's output as your own

What we offer

Build what actually matters

Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind.

Learn alongside exceptional people

Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.

Influence over hierarchy

We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected.

Sustainable pace, long-term ambition

Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person.

And it doesn’t stop there …

🚀 Equity options - share meaningfully in the company you’re helping to build.

🏦 10% employer pension contribution - because investing in future matters.

🍽️ Free office lunches - to keep you energised and focused.

👶 Enhanced parental leave - 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most.

🍼 YellowNest nursery scheme - to help working parents manage childcare costs.

☀️ 25 days of Annual Leave (+ Public Holidays) - because taking time to rest matters.

🏥 Private medical insurance - 100% employee cover, giving you complete peace of mind.

💪 Wellhub Subscription - gain access to thousands of gyms, classes and wellness apps, supporting both physical and mental wellbeing.

👀 Eye tests - because good work depends on good health.

📈 Personal development - dedicated support for learning, development, and leveling up over time.

💛 Employee Assistance Programme (EAP) - confidential wellbeing support, available whenever you need it.

🚲 Bike2Work scheme and 🚆 Season ticket loan - to make getting to work easier and greener.

🚗 Octopus EV salary sacrifice - for a simpler, more sustainable way to drive electric.

🔎 Watch this space, we’re continuing to build this as we grow…

WHAT YOU’LL DO

As an Associate Support Representative you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
• Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

Please note that we do not currently offer visa sponsorship and do not anticipate doing so in the future.

WHAT YOU HAVE

• Experience supporting technical products, ideally in SaaS or mobile application environments.
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
• Strong written and verbal communication skills in English

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively.
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

At Fever, we’re building something exceptional—combining strategy, creativity, and the power of advanced technology to redefine what’s possible in organic search.  By partnering with world-class Product, Engineering, Data and Marketing teams, we leverage cutting-edge tools and data-driven insights to deliver exceptional performance and measurable impact across major search engines and dynamic digital ecosystems.

About the Role:

• You'll be the expert in technical SEO for our transactional ecosystems (feverup.com, white label websites and other Fever group websites) reporting directly to the SEO Manager.
• Analysis, definition and optimisation of the information architecture
• Strong Technical Skills (Crawling, Indexing, Structure data, Core web vitals, HTML, CSS, CDN performance, APIs Automatition…)
• Ensure optimal bot accessibility for the best processing for traditional search engines and LLMs.
• Be up to date with the latest changes on search industry to be able to propose quick actions adapting our sites so that they comply with the latest SEO/GEO requirements
• Take ownership of monitoring, establishing success KPIs and tracking methodologies, including large-scale log analysis with dashboarding and alerting systems (ELK, BigQuery, Splunk or similar).
• Partner with Data, Product and Systems to execute against our technical roadmap
• Design, implement and iterate experiments to increase traffic/ranks at a rigorous pace
• Audit and measure our engineering developments and implement changes to prevent visibility losses on search ecosystems.

About You:

• Proven experience as a technical SEO for ecommerce or similar (at least 5 years working with high traffic websites) and experience providing results from actions
• Experience working with international sites, adapting the global SEO strategy according to the needs of local markets
• Proactive or independent profile capable of self-management
• Being data-driven and kind of a data-geek: clear understanding of data, analytics and metrics with the ability to make data-driven recommendations of actions
• Hands-on experience applying AI/LLMs to build SEO solutions, automate workflows and enhance productivity
• Thorough knowledge of search engine ranking factors, including emerging LLM-powered search ecosystems (RAG, citations, query fan-out) and their optimization strategies
• Knowledge of HTML, JS and CSS required
• Critical thinker and problem-solving skills
• Familiar with industry-standard & enterprise SEO software
• Possess up-to-date knowledge and maintains current SEO practices
• Strong personal ownership, High level of initiative and work well in a team environment
• Excellent Spanish & English written and oral communication skills

Valuable Requirements:

• Understanding of Google Apps Script and Python.
• Knowledge of SQL for data exploitation 
• Experience on workflows automation
• Experience managing teams

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid
• Home office friendly
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!
• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
• English and Spanish Lessons
• We have free  food, drink and fruit at the office!
• Wellhub Membership
• Possibility to receive in advance part of your salary by Payflow

#LI-Hybrid

A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

WHAT YOU’LL DO
As a UI developer in Macro Front Office Technology at Point72, you will be responsible for building out best-in-class features, components, and end-user applications essential to the consumption, manipulation, and visualisation of a range of analytics developed by the Macro Technology group. You will focus on real-time analytics for P&L and risk, as well as other kinds of complex pre-trade analysis, across a broad range of asset classes. Specifically, you will:
• Develop new features and components within an existing real-time React-based application suite
• Collaborate with our product, design, and backend engineering teams to create intuitive and efficient user experiences that meet the demanding needs of a wide range of stakeholders
• Optimise third-party libraries for maximum performance across a range of web-capable devices, including mobile
• Integrate real-time streams with the ability to dynamically slice and dice and visualise such data
• Participate in code reviews, providing and receiving constructive feedback to drive standards
• Contribute to architectural discussions in the context of an increasingly sophisticated application suite
• Troubleshoot and resolve UI-related issues, ensuring a smooth user experience

WHAT’S REQUIRED
• Bachelor’s degree in mathematics, physics, computer science, engineering, finance, or a related field
• Minimum of 5 years of experience as a UI engineer or similar role, with a strong portfolio of React-based projects
• Strong attention to detail, and a passion for creating frictionless and aesthetically satisfying user interfaces
• Proficiency in JavaScript, HTML, CSS, and TypeScript
• Familiarity with real-time data processing and integration with third-party visualisation libraries
• Experience with state management libraries such as Redux, MobX, and RxJS
• Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical stakeholders
• Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Private Medical and Dental Insurances
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
• Mental and physical wellness programmes
• Tuition assistance
• Non-contributory pension and more

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

About the Team

You'll be joining the Industrial Design team — a cross-functional group of Industrial Designers, Experience Designers, and Creative Technologists working from our design studio in Kings Cross. This isn’t a traditional software development role; you might have a background in front-end engineering, creative coding, physical computing, or something else entirely.

This isn't about building websites. It's about prototyping the future of how our hardware and software connect and behave as one - creating new interfaces and experiences that bridge the physical and digital.

In addition to your core skills, we're interested in your superpowers, both in and out of work, and how they might contribute to what we're building.

What You'll Do

• Build and iterate on functional prototypes that define how our product ecosystem behaves — moving quickly from concept to working experience.
• Partner with the Design team to build new interfaces and experiences, including the APIs and hardware integrations (BLE, Haptics, Sensors) that connect our hardware and software.
• Build and own internal tools that make the design team faster and more capable — if a workflow can be better, you'll build the thing that makes it so.
• Take ownership of our internal prototype deployment infrastructure, ensuring we can ship prototypes across the company with ease.
• Research and de-risk complex features — providing the technical expertise that helps the team commit to the right ideas with confidence.
• Drive technical excellence across the codebase, making pragmatic decisions that balance long-term stability with the need to move fast.

What We're Looking For

• Full-stack experience with strong front-end craft — systems thinking and data flow, but also an eye for design, motion, and interaction detail. Great taste.
• Experience integrating LLMs into products, whether that's AI-powered prototyping, agent systems, or orchestration. MCP experience is a plus.
• Deep expertise in at least one programming language (JavaScript, Kotlin, Swift, or similar). We expect you'll use AI tools to accelerate your work — but there's no substitute for genuine fluency.
• Creative instincts. This isn't a role where you'll be handed a PRD to implement — you'll be ideating and inventing as part of the process.
• Pragmatism over polish. The experiences you create will feel like the real thing, but we need to get there fast. The best prototype is the one that validates the idea quickest.
• Our mobile products are built on Android - experience prototyping on-device or using web technologies to achieve the same result is a plus.
• Honesty, transparency, and empathy. At times you'll be heads-down solving a deep problem solo; other times you'll be brainstorming and collaborating with designers and creative technologists.

How We Work

• We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together.

• Location: London (Kings Cross & Farringdon offices).

• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We design flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room.

• Commute: We ask that you live within a 60-minute commute of your home office location.

About the Team

AlphaSense’s Design team is a strategic driver of product differentiation, shaping how the world’s leading companies make high-stakes decisions with confidence. We believe great UX is not just about usability, it’s about deeply understanding our customers’ workflows and building experiences that feel tailored, intelligent, and indispensable to how they work.

As AlphaSense evolves into an AI-native platform, Design plays a critical role in defining how AI shows up in real workflows, from search to synthesis to decision-making. We partner closely with Product and Engineering to turn complex data and advanced AI capabilities into cohesive, intuitive, and high-quality experiences.

Our team is a global group of craftspeople, systems thinkers, and innovators who care deeply about quality, velocity, and impact. We operate with a strong sense of ownership, a bias toward action, and a commitment to raising the bar for what great product design looks like in an AI-first world.

About the Role

We are seeking Senior and Staff Design Engineers to play a key role in shaping the future of AlphaSense’s product experience. This is a senior individual contributor role, where you’ll lead through craft, systems thinking, and technical excellence, building AI-powered experiences that feel tailored, intelligent, and essential to our customers’ workflows.

You will operate at the intersection of design, engineering, and product strategy, translating complex, data-rich problems into high-quality, production-ready experiences. You won’t just prototype ideas; you’ll define how they are built, scaled, and experienced in the product.

As a senior member of the Design team, you’ll act as a multiplier—mentoring others, guiding technical and design decisions, and strengthening the connection between user needs, business goals, and engineering realities.

Why this role matters

At AlphaSense, design is a core driver of how we win. As we build an AI-native platform, the quality of our user experience will define how effectively customers can navigate complexity, build conviction, and make decisions. In this role, you will help define that standard—through the systems you build, the experiences you ship, and the team you help elevate.

Who You Are

• 10+ years of experience in product design, design/UX/front-end engineering, design systems, or a related discipline.
• A bachelor’s degree or higher. A degree in design, computer science, information sciences, psychology, or human-computer interaction is preferred.
• Hands-on experience with modern front-end technologies (e.g., HTML/CSS, JavaScript/TypeScript, React) and evolving design systems.
• Experience building AI and agentic experiences, and you are already leveraging AI to speed up and augment your end-to-end design and development process.
• Expertise with modern AI technologies and ability to apply them to design problems (e.g., MCP, Claude Code, Codex, Skills).
• Experience shipping production-ready experiences and influencing technical and design choices across teams.
• Strong understanding of user-centered design principles, end-to-end customer workflows, and the ability to turn new users into habitual users.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.

What You’ll Do

• Create high-fidelity, coded prototypes and interaction models that bring complex, AI-powered workflows to life and clearly communicate product direction.
• Own high-impact initiatives from concept through production, shipping experiences that reflect strong design thinking, technical rigor, and a deep understanding of customer workflows.
• Lead technical design discussions, make architectural decisions, and guide cross-team implementation efforts.
• Advance AlphaSense’s design system as a core piece of product infrastructure—defining scalable patterns, enabling consistency, and accelerating teams building across AI-native experiences.
• Collaborate closely with product managers, engineers, and other stakeholders to research and evaluate user requirements, translate them into effective designs, and ensure that the final product meets both user and business needs.
• Collaborate with engineering teams during development, advocating for design quality and user experience by championing design fidelity and attention to detail throughout the development lifecycle.
• Drive cross-functional alignment by helping teams navigate tradeoffs between technical constraints, business goals, and user experience to deliver high-quality outcomes.
  
  
• AI-First Execution
  • Apply an AI-first mindset to how you design and build—leveraging modern AI tooling, agent-driven workflows, and code-based prototyping to accelerate iteration and unlock new product possibilities.
  • Partner with product and engineering teams to shape how intelligent capabilities are integrated into real user workflows, ensuring outputs are transparent, trustworthy, and usable.

What's the opportunity?

Our company website is the centerpiece of our brand — the public source of truth about Intercom’s products and the number one driver of leads for our demand generation team. Intercom.com and Fin.ai sit at the intersection of awareness, product marketing, demand, and support, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.

We’re looking for a Senior Full Stack Engineer to join Team Web, who is passionate about crafting intuitive front-end experiences and building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.

See the teams most recent work here 

What will I be doing?

• Design, build, and maintain end-to-end web solutions — from modern UIs to backend services, APIs, and infrastructure.
• Collaborate with design, brand, marketing, and content teams to deliver seamless, performant experiences across web and mobile.
• Develop backend logic and APIs, manage data flows, and implement systems that integrate with third-party platforms.
• Optimize website performance by applying best practices in front-end development, including lazy loading, and efficient asset management.
• Set up and manage infrastructure using tools like Vercel, AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI).
• Implement and maintain web analytics, and support A/B testing for data-driven decisions.
• Stay current with emerging technologies and trends to continually improve our development processes and user experience.
• Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

What skills do I need?

• 8+ years of experience in full stack development, with expertise in JavaScript, HTML, and CSS.
• Expert in front-end frameworks such as React, Next.js, Tailwind.
• Experience in CMS platforms (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo) 
• Experience in CI/CD tools (such as CircleCI) to streamline and automate development workflows.
• Familiarity with infrastructure as code tools such as Terraform, and cloud platforms like AWS (Vercel, CloudFront, S3, etc.).
• Experience with A/B testing and familiarity with analytics tools to drive data-informed design and development decisions.
• Knowledge of performance optimization techniques and best practices for fast-loading, responsive websites.
• Experience in writing tests for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What's the opportunity?

Our company website is the centerpiece of our brand — the public source of truth about Intercom’s products and the number one driver of leads for our demand generation team. Intercom.com and Fin.ai sit at the intersection of awareness, product marketing, demand, and support, requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces.

We’re looking for a Senior Full Stack Engineer to join Team Web, who is passionate about crafting intuitive front-end experiences and building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business.

See the teams most recent work here 

What will I be doing?

• Design, build, and maintain end-to-end web solutions — from modern UIs to backend services, APIs, and infrastructure.
• Collaborate with design, brand, marketing, and content teams to deliver seamless, performant experiences across web and mobile.
• Develop backend logic and APIs, manage data flows, and implement systems that integrate with third-party platforms.
• Optimize website performance by applying best practices in front-end development, including lazy loading, and efficient asset management.
• Set up and manage infrastructure using tools like Vercel, AWS, Cloudfront, Terraform, and CI/CD pipelines (e.g., CircleCI).
• Implement and maintain web analytics, and support A/B testing for data-driven decisions.
• Stay current with emerging technologies and trends to continually improve our development processes and user experience.
• Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

What skills do I need?

• 8+ years of experience in full stack development, with expertise in JavaScript, HTML, and CSS.
• Expert in front-end frameworks such as React, Next.js, Tailwind.
• Experience in CMS platforms (such as Contentful and Sanity) and marketing tools (e.g. Google Tag Manager, Marketo) 
• Experience in CI/CD tools (such as CircleCI) to streamline and automate development workflows.
• Familiarity with infrastructure as code tools such as Terraform, and cloud platforms like AWS (Vercel, CloudFront, S3, etc.).
• Experience with A/B testing and familiarity with analytics tools to drive data-informed design and development decisions.
• Knowledge of performance optimization techniques and best practices for fast-loading, responsive websites.
• Experience in writing tests for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

What’s the opportunity?

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.

This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You'll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success. 

What Will I Be Doing?

• Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage.
• Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
• Lead technical discovery sessions, assess customer requirements and design scalable solutions.
• Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
• Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
• Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations.
• Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.
• Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities.
• Develop technical content, including documentation, integration guides, and knowledge-sharing resources.

What Skills Do I Need?

• 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
• Strong technical expertise in APIs, integrations, and automation frameworks.
• Proficiency in REST APIs, JavaScript, HTML and CSS.
• Deep understanding of AI-driven automation, LLMs, and customer support technologies.
• Experience with security reviews, compliance requirements, and enterprise IT environments.
• Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.
• A problem-solver who thrives in fast-paced environments and can manage multiple projects.
• Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.
• Experience with Intercom or similar customer support platforms is a plus.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Apply today to join Intercom and help us deliver exceptional value and trust to our customers while building the future of customer communication.

#LI-RH1

About the Team

Our People Team doesn’t do HR in the traditional sense. We are here to build the infrastructure that allows a fast-moving, independent company to scale without losing its soul. We’re currently solving the challenge of maintaining a cohesive, high-energy culture across our global teams while automating the manual grit out of our processes. 

What You'll Do

• Build and manage our suite of people products, creating automations that replace manual tasks and let the team focus on high-value work.
• Create systems that sharpen our unique culture, ensuring the employee experience aligns with our 2025 people strategy.
• Navigate the complexities of labor regulations across Europe, the US, and India to keep our global operations seamless and compliant.
• Design and oversee the entire employee journey, from the moment someone joins to the day they move on, including performance and time-off.
• Scale our benefits and compensation administration, ensuring payroll runs like clockwork across multiple currencies and jurisdictions.
• Launch insight-driven initiatives by using data to identify bottlenecks and improve how we support our people.
• Collaborate with cross-functional teams globally to ensure our people operations reflect our identity as a worldly, London-born brand.

What We're Looking For

• Extensive experience in People Operations within a fast-paced environment where you’ve had to own outcomes and drive change.
• A pragmatic approach to problem-solving, preferring useful and direct solutions over complex, jargon-heavy policies.
• An obsession with excellence and detail, ensuring that even the most routine payroll or compliance task is executed perfectly.
• Data-oriented mindset with the ability to turn raw numbers into clear, actionable insights for the leadership team.
• Strong project management skills and the ability to launch initiatives in complex, global environments without breaking momentum.
• World-class organisational and communication skills, with the ability to speak plainly and with intention to anyone in the business.
• A global mindset that allows you to adapt to different cultural contexts while staying true to our point of view.

How We Work

We build better tech by moving fast. That speed demands direct collaboration and shared creative energy. We believe the best work happens when we're together.

• Location: London (Kings Cross & Farringdon offices).
• Working Pattern: This is a full-time, in-office role (5 days a week). We move fast, and that means being physically present. We design flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room.
• Commute: We ask that you live within a 60-minute commute of your home office location.