About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Overview

We are looking for an innovative and experienced Agentic AI Specialist with expertise in GitHub Copilot, large language models (LLMs) and agent-based modelling to join our forward-thinking team. The ideal candidate will have a deep understanding of AI-driven development tools, natural language processing, and the ability to integrate these technologies to enhance productivity and efficiency in software development processes.

Key Responsibilities

• AI Integration and Optimization:
  • Leverage GitHub Copilot and other AI-driven tools to enhance coding efficiency and accuracy.
  • Integrate large language models (LLMs) into existing workflows to automate and improve development processes.
• Development and Implementation:
  • Develop and implement AI solutions that assist in code generation, debugging, and documentation.
  • Collaborate with development teams to identify and address areas where AI can improve productivity and quality.
• Research and Innovation:
  • Stay abreast of the latest advancements in AI, machine learning, and natural language processing.
  • Conduct research to explore new applications of LLMs and AI tools in software development.
• Training and Support:
  • Provide training and support to development teams on the effective use of GitHub Copilot and other AI tools.
  • Develop documentation and best practices for integrating AI tools into the development lifecycle.
• Collaboration and Communication:
  • Work closely with cross-functional teams to understand their needs and provide tailored AI solutions.
  • Communicate complex AI concepts and solutions to non-technical stakeholders.
• Security and Compliance:
  • Ensure that all AI solutions comply with security and regulatory requirements.
  • Implement best practices for data privacy and security in AI-driven development processes.

Key Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in AI, machine learning, or related roles.
• Proven track record of integrating AI tools into software development processes.
• Proficient in programming languages such as Python, JavaScript, or similar.
• Extensive experience with GitHub Copilot and other AI-driven development tools.
• Strong understanding of large language models (LLMs) and their applications.
• Familiarity with natural language processing (NLP) techniques and tools.
• Familiarity with agile methodologies and DevOps practices.

Work you’ll do
Robotic Process Automation (RPA) provides a basis for taking on a lot of mundane, repetitive tasks and freeing up time for the employees to focus on more meaningful work, which leads to better productivity, greater innovation and stronger business results. However, it is not enough to continue looking only at the automation of tasks. Businesses are looking to add intelligence to automation technology, where it can start to think like people think and analyze the way people analyze.

As a Technology Consulting Analyst with SimplifyNext, you would focus on the next generation of automation and reshape the future of work at the confluence of RPA, artificial intelligence and analytics. You would work on the leading RPA platforms, integrate them with AI solutions for computer vision and natural language processing, and use analytics to gain insights on both the processes and robots themselves.

You’ll be part of a team delivering end-to-end technology consulting and implementation projects on the above-mentioned areas. Your responsibilities would include:

• Communicate with various subject matter experts (SME) of our clients' businesses to understand and analyze business problems and pain points.
• Gather and define technical, operational and user requirements, assisting with the conceptual of architecture and technical solutions design that are efficient, resilient, scalable, secure and reusable.
• Develop and implement solutions on various technology platforms in accordance to SimplifyNext's best practices and code standards.
• Identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process.
• Conduct user accepting testing and rollout phase with SME from the businesses to ensure that solution has fulfilled the requirements.
• Provide support to the businesses in the post-implementation phase.

Qualifications

• Good Bachelor's Degree preferably in Computer Engineering
• Excellent communications and inter-personal skills, and passion to deliver quality work
• Candidates without prior experience are welcome to apply

Work you'll do:

As a Consultant at SimplifyNext, you’ll play a key role in delivering automation-led digital transformation. You’ll work closely with clients to design, develop, and implement intelligent solutions using leading technologies in Robotic Process Automation (RPA), artificial intelligence (AI), and analytics.

This is a hands-on role where you’ll contribute across the full project lifecycle—from discovery to deployment—and guide junior team members along the way. Your responsibilities will include:

• Collaborating with clients to understand business requirements and translate them into technical solutions
• Designing and developing automations using platforms such as ServiceNow, UiPath, Microsoft Power Automate, Outsystems, or similar
• Integrating AI capabilities like computer vision or natural language processing where relevant
• Leading workstreams and supporting project management activities
• Conducting testing, user training, and supporting rollout activities
• Maintaining and enhancing existing solutions, ensuring long-term value for the client
• Mentoring junior team members and sharing technical know-how

What You’ll Bring:

• A Bachelor's Degree and 2–3 years of experience in a consulting or technology environment
• Strong programming skills in VB.NET, C#, or similar object-oriented languages
• Solid understanding of the software development lifecycle and agile delivery
• Excellent communication and stakeholder management skills
• A logical mindset and creative problem-solving abilities
• Experience leading a small project or a workstream is an advantage

Why Join Us:

At SimplifyNext, you won’t just build solutions—you’ll build a career. We offer a collaborative environment, real-world challenges, and the opportunity to work at the forefront of innovation. You’ll grow your skills, expand your horizons, and help shape the future of work.

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title: Digital Business Analyst | Contact Center / Chatbot Project 

RESPONSIBILITIES 

• Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
• Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
• Define user stories, functional requirements, and process flows for chatbot interactions and platform features
• Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
• Communicate project updates and insights to senior stakeholders and client teams 

REQUIREMENTS 

• 2+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank
• Knowledge of financial services operations, especially in banking or wealth management
• Hands-on experience with chatbot platforms/ Gen AI Project 
• Familiarity with conversational design principles, NLP concepts, and user experience best practices
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing
• Excellent communication skills in English;  Fluency in Mandarin OR Cantonese is a MUST