We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Kuala Lumpur, Malaysia.

As an ideal candidate, you will have

• 8 to 11  years of related industry experience, ideally 5-7 years of experience in a customer facing role
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership 
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience 
• Must have fluency in Mandarin language both verbal and written

You may also have

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273408586

Manager, Sales Development

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

The Opportunity:

We are seeking a dynamic, results-driven leader with exceptional energy, passion, and initiative to oversee a team of Sales Development Managers for MongoDB, the world’s fastest-growing database.As the Manager of Sales Development, this role will emphasize developing top-tier talent, driving team performance, and advancing sales pipeline goals to support MongoDB’s continued momentum. Qualified candidates will be based in our Kuala Lumpur office and are open to a flexible, hybrid work schedule that includes regular in-office collaboration.

Day to Day

• Attract, hire, retain, and develop talent 
• Provide strong coaching and mentoring through a deep understanding of sales, our business model, and our sales methodology. 
• Be involved in prospect qualification and discovery calls/meetings 
• Provide weekly team performance summary as well as timely and accurate forecast to senior management based 
• Cross functional collaboration to establish scalable processes for incoming lead management and follow-up SLAs and conversions
• Develop and own KPI’s, supervise the activity of the team, track the results and drive team execution based on those metrics
• Work closely with Field Sales and Inside Sales management to drive increased performance and align pipeline production to our Sales team's needs

• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• 2+ years experience prospecting as an individual contributor and closing
• 2+ years experience leading/managing with a track record in hiring, developing and promoting is a plus
• Complex enterprise software experience in a comparable company (technical and multi- level decision making)
• Experience in open source software sales is a distinct advantage
• Excellent verbal, written, listening, and presentation skills. You must be credible with direct reports, customers, recruitment candidates, and internally across the organization at all levels including senior management
• Top performer, Results oriented, with a track record of overachievement (President’s Club, Rep of the Year, etc.)
• Experience using and implementing a sales methodology (MEDDICC, SPIN, Challenger…)

Things We Love

• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB
• To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ well-being and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
• MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer."

We are looking for an experienced and driven leader, with great energy, passion and initiative to manage a highly motivated Pre-Sales Solutions Architecture team.

MongoDB Pre-Sales Solution Architects partner with the rest of the go to market team to help our customers craft and build solutions to address their business needs. Our team is made up of top-tier software architects, entrepreneurs, and developers who take direct responsibility for customer success. As an integral component of the sales team, they help shoulder the responsibility of generating revenue, by strategically interfacing with the customer and becoming the trusted advisor. 

As a leader in Pre-Sales Solutions Architecture, you will cultivate a stellar team. You will partner closely with our sales counterparts to define, improve and execute our sales initiatives in the enterprise market.  You will be integral  to driving the business forward, by developing  both our pre-sales and sales practices and by bringing the voice of experience.

This role can be based remotely in the Kuala Lumpur region.

Candidate Profile

• 4+ years of pre-sales experience, with strong commercial skills
• 3+ years Management experience, ideally in pre-sales, distributed team management preferred
• Results oriented, with a track record of overachievement (Circle of Excellence, Leader of the Year, etc.)
• Driven – you possess a strong desire to be successful
• Focused – you are skilled in managing time and resources and have a sound approach to technically qualifying opportunities
• Intelligent – you possess an aptitude to learn quickly and establish credibility
• Excellent presentation and interpersonal skills
• Database industry background a plus
• Software development background a plus
• The ability to travel up to 30%
• A Bachelor’s degree or equivalent work experience

Position Expectations

• Recruit, retain, and develop top pre-sales talent across multiple countries
• Partner with our sales teams to help ensure success in accounts ranging from mid-to-large enterprises
• Work closely with the Professional Services team to achieve customer happiness and with Marketing to conduct seminars, trade shows and other marketing related events
• Foster strong and effective relationships with customers, resulting in growth opportunities
• Coach the team to exceed monthly, quarterly and annual bookings objectives

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Account Development program as the best way to turbocharge a long and successful career in sales and view our Account Development Representatives (ADRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being an ADR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our ADRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our ADRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

We are looking to speak to candidates who are based in Malaysia for our hybrid working model.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426082

At MongoDB, our Business Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. Sales Development Representatives are responsible for identifying and qualifying new opportunities for our sales organization.

We view our Business Development program as the best way to turbocharge a long and successful career in sales and view our Sales Development Representatives (SDRs) as the next wave of Account Executives at MongoDB.

The Opportunity

Being a SDR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our SDRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to execute on good discovery and qualification. 

This role is a hybrid working model in our Kuala Lumpur office long-term.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include:
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 426203

Job Details

• 💼 Growth Operations - Customer Operations
• 📍 Kuala Lumpur - Malaysia
• 🕜 Full-Time Remote)

What you will do

You will join as a Customer Success Specialist for the growing APAC region. You will be responsible for managing your own portfolio of mid-market clients, ensuring their success from implementation to renewal. You will act as a trusted advisor, helping our hospitality clients maximize the value of our platform and achieve their full revenue potential.

Where you will have impact

• You will manage a portfolio of clients in the APAC region, building strong, lasting relationships.
• You will lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
• You will identify and execute upsell opportunities to drive revenue growth within your portfolio.
• You will focus on client retention, monitoring account health and proactively mitigating churn risks.
• You will act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
• You will provide exceptional service, managing client requests and becoming an expert in our products.
• You will contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

About our team

Our Customer Growth team is led by one of the founders of Lighthouse. Our team has two primary objectives: retain clients' business and grow those opportunities. They accomplish these objectives by learning what their clients' goals are and helping their clients achieve them. You will be part of our dynamic and growing Customer Success team for APAC. Our team has a strong hospitality background and understands the importance of delivering exceptional customer experiences.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Demonstrable experience in the hospitality industry.
• Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
• Ability to manage a client portfolio.
• Excellent communication, negotiation, and emotional intelligence skills.
• Resilience and a proactive mindset for problem-solving and overcoming obstacles.
• Residency in the APAC region to understand cultural market dynamics.
• Fluency in English, both spoken and written.
• A strong collaborative spirit and a desire to grow within a team.

Valued

• Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
• Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
• Previous experience working in a startup or fast-growing environment.

Company Overview

Join Monks, a leading marketing and technology consultancy specializing in data, creative and digital media services. We are committed to innovation and driving results through data-driven strategies that help to realise significant growth for our clients and partners.

Role Overview

We are seeking a Growth Marketing Specialist, APAC to spearhead our outbound marketing initiatives aimed at enhancing demand generation and funnelling sales-qualified leads (SQLs) to our sales and client teams across APAC markets. Reporting to the APAC Managing Director, you will play a key role in driving our outbound growth initiatives across our breadth of specialist services pillars - including data, media, technology, and creative workstreams.

Key Responsibilities

• Outbound Marketing Strategy: Create and manage effective outbound marketing campaigns to generate and increase our volume of MQL and SQL. 
• Events Management: Lead the organisation of events, focusing on using in-person activities as a tool to generate brand awareness and lead generation.
• Stakeholder Collaboration: Work closely with senior stakeholders to provide strategic guidance and recommendations for marketing investment.
• Performance Measurement: Develop and implement measurement frameworks to assess marketing effectiveness and prove value to the business.
• Content Planning: Collaborate on the creation of content plans to promote service offerings across social media, events, and technology partnerships.
• Thought Leadership Development: Support subject matter experts in building personal brands through thought leadership initiatives.
• APAC Collaboration: Collaborate with and support all APAC markets to align strategies and share best practices, as well as with global marketing teams.

Qualifications

• Experience: 3+ years of experience in a growth marketing role, preferably within professional services, ad-tech or mar-tech sectors, building or influencing the marketing strategy. Experience managing events and driving leads from events is highly valued.
• Knowledge: Strong understanding of outbound marketing techniques and demand generation strategies, including SEO and SEM experience.
• Technical Experience: Experience with a variety of online marketing tools and techniques such as Google Ads/SEM, SEO, Social Media, Email Marketing, and more
• Skills: Excellent communication and interpersonal skills; ability to manage multiple senior stakeholders.
• Analytical Mindset: Experience in creating measurement frameworks for marketing campaigns.
• Creativity: Innovative thinker with the ability to bring new ideas to improve marketing efforts.

#LI-CX1

About the Role

Monks is hiring for a Senior Art Director.

We’re looking for someone to take the lead visual craft, creative expression and executional excellence of ideas across campaigns, content and brand experiences. This role is for someone who combines strong conceptual thinking and ideation with exceptional design sensibility and a sharp eye for detail. 

As a Senior Art Director, you will shape powerful visual narratives across multiple channels, from social and digital to film, experiential, print, and integrated brand campaigns. You will work closely with the Executive Creative Director, Copywriters, Designers, Strategists and Account Team to develop ideas that are not only visually compelling, but strategically sharp and culturally relevant. 

You should be someone who can think big idea, execute beautifully, guide junior creatives, and confidently present ideas to both internal teams and clients. 

Responsibilities

• Lead the visual development of creative concepts from ideation through to final execution.
• Create strong, original, and strategically grounded ideas for integrated campaigns, brand platforms, social content, film, digital, and experiential work.
• Partner closely with copywriters, creative directors, strategists, and account teams to build compelling creative solutions.
• Translate briefs into high-quality visual territories, storyboards, layouts, mock-ups, and presentation-ready creative work.
• Ensure a high level of craft, consistency, and attention to detail across all creative outputs.
• Present creative thinking and visual rationale clearly and persuasively to internal stakeholders and clients.
• Guide and mentor junior designers and art directors, helping elevate the overall creative standard of the team.
• Work collaboratively with production, design, motion, editors, photographers, illustrators, and external partners to bring ideas to life.
• Stay current with design trends, cultural movements, technology, and platform behaviors to keep work fresh, relevant, and forward-looking.
• Contribute proactively to the creative culture of the team through references, inspiration, and a passion for great work.
• Manage multiple projects and timelines effectively while maintaining creative quality under pressure.
• Ensure all work aligns with brand guidelines while still pushing for creative distinction and innovation.
• Partner with Executive Creative Director and Creative Directors.

About You

The Essentials:

• At least 7 years of high-level experience as a senior designer or art director, crafting digital ads and assets.
• A slick portfolio showcasing your mastery of Photoshop.
• Strong English communication skills for working with clients and teams across global markets.
• Experience managing the full design process: from conceptualizing ideas to finalizing layouts and adapting designs for various markets and formats.
• Expertise in creating balanced, visually appealing layouts.
• Knowledge of templating and process optimization to streamline production.
• Deep understanding of design fundamentals such as typography, interaction design, flow, and storytelling.
• Ability to present and sell your designs to both clients and internal teams.
• Ideally, you’ve had some experience in client-facing presentations.

Not a must, but a plus:

• Proficiency in Figma.
• Experience with printing and Out-of-Home (OOH/DOOH) design.

#LI-LL1

We are seeking a Credit & Collections / Sr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritize their workflow to the team’s objectives and take on projects independently. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR Aging Review, Collections outreach, cash application, credit management, reporting of customer collection activities, process improvement, and documenting procedures.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Develop and document process and procedure improvements 
• Support the development of our C&C team members
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 4+ years of accounting/collections experience preferred
• Comfortable working in a high-paced environment, independently and collaboratively 
• Accounting software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

Monks is a global creative production company that partners with clients across industries and markets to craft amazing work for leading businesses and brands. Its integrated production capabilities span the entire creative spectrum, covering anything you could possibly want from a production partner, and probably more. From creative campaigns and content to bespoke development and design, Monks works above the line and below the fold at the intersection of creativity and technology. Operating across teams, time zones, and technologies with an incredible in-house team of more than 5000!

The Role
The Financial Controlling team at Monks is responsible for financial controlling of the APAC entities and of the monthly consolidation of several practices and their divisional results. The team operates in an international environment, collaborates closely, and interacts with various departments, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc. The Finance Manager will have financial controlling responsibilities for various entities in APAC. Additionally, as part of the monthly consolidation the manager will work with local finance teams across the world, including US, LATAM, APAC, and EMEA. The role focuses on financial reporting, alignment, process improvements, and integration due to the company's acquisitions. This role will report into the APAC Financial Controller based in Singapore. 

Key responsibilities include:

• Supporting and mentoring the local APAC accounting team employees to ensure timely and quality financial reporting for entities that fall under direct responsibility.
• Analyzing and reviewing monthly reporting packages for entities within the different company groups and liaising with local finance teams.
• Leading the monthly consolidation process and intercompany reconciliations, reporting to the S4 group team
• Acting as the main contact for financial reporting tool and drive improvement of current working practices
• Liaising with various stakeholders, including local finance teams, S4 group team, FP&A, MDs, tax, legal, HR, etc.
• Ensuring compliance with accounting and reporting standards, including preparing accounting position papers (IFRS).
• Overseeing the group audit process.
• Assisting with monthly board reporting to the management board.
• Playing a role in implementing new finance systems and driving process improvement and transformation projects 
• Contributing to process documentation and improvement, as well as building a future-proof finance and reporting structure.

Requirements

• Bachelor or Master’s degree in Finance, Economics, Accountancy or equivalent
• 6+ years of experience, preferably in a high growth, international company
• Experience within a transformation environment
• Experience using Netsuite is preferred but not required 
• Excellent communication skills, both with financial and non-financial professionals
• Ability to work in a dynamic environment and handle stressful situations with a positive attitude
• Strong analytical skills
• Proficiency in IFRS.
• Fluency in spoken and written English.

#LI-CX1

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

Mintel is the world’s leading market intelligence agency. Our analysis of consumers, markets, new products, and competitive landscapes provides a unique perspective on global and local economies. Since 1972, our predictive analytics and expert recommendations have enabled our clients to make better business decisions faster. Our purpose is to help businesses and people grow.

We are looking for a Client Success Executive to provide reactive and proactive client support to Mintel’s global client base across all sectors of our business. This position is responsible for fielding data analysis requests from our clients, as well as assisting colleagues with various client-related administrative tasks. The Client Success Executive will be working in a dynamic team and responsible for providing the best-in-class support to our client base worldwide and collaborating with the Commercial team to support their needs. You will be part of a team which offers the exciting opportunity to collaborate with our Commercial teams and global clients. You'll gain dynamic experience in an international environment.

Primarily, this role will support our APAC clients, but you will also support our global client base.

What You Will Be Doing:

• Responding to Ad-Hoc Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights
• Creating Recurring Client Newsletters: Create newsletters for clients on a recurring basis in various formats using Mintel’s platforms to highlight new data and insights related to the client’s industry.
• Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage.
• Client Support: Working alongside other members of the Client Support team to provide support on a range of issues from subscription access problems through to customer requests for market research support.
• Live Chat Support: Answering clients’ inquiries through live chat.
• Client Training: Conduct virtual training sessions on how to use Mintel Tools upon request by the Commercial Team.
• Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions

 Who We are Looking For: 

• Data & Insights Enthusiast: You have a strong academic or professional background in analyzing data, insights, and market research. You can find creative ways to help clients digest and derive insights from large sets of data. You should be familiar with pivot tables, v-lookups, and other formulas, in addition to sorting and manipulating data.
• Tech-savvy: You have experience working with SaaS platforms such as Mixpanel and Microsoft Dynamics CRM and you can learn new technologies quickly.
• Detail-Oriented: You have excellent attention to detail and strong organizational skills. You are dedicated to quality, ensuring accuracy and efficiency in your work to elevate Mintel as a top insights company.
• Great communicator: You have extremely polished verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.
• Self-Directed: You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your client portfolio.
• A Multi-tasker: You can handle multiple projects simultaneously and with different deadlines, which includes producing and delivering reports.
• Client-obsessed: You are passionate about client service and you are driven to help your clients achieve success.
• Naturally curious: You are naturally curious and great at navigating client conversations, asking second and third-level questions to get at the heart of clients’ challenges and goals.
• MUST be fluent in Mandarin, written and spoken to support our clients based in China.
• Working Hours: 9.00am to 5.30pm 

What We Offer:

• A culture that supports true collaboration whilst embracing remote working.
• Flexible start times and end times.
• Home based but need to be in the office for onboarding, team meetings and ongoing training throughout the year.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace. 

#LI-JY  #HYBRID

• Diagnose and resolve technical issues methodically, providing regular status updates to end-users.
• Deliver end-user support across hardware, software, and networking, considering constraints and business impact.
• Act as a liaison between internal clients and other IT teams to escalate and resolve complex issues.
• Communicate technical concepts clearly to non-technical users, both verbally and in writing.
• Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.
• Contribute to global initiatives for standardization and automation of account setup, laptop deployment, and patching/policy compliance.
• Support and maintain audio/visual equipment in office spaces and meeting rooms.
• Demonstrate flexibility to work extended hours when necessary to meet critical deadlines.
• Undertake additional duties as required within the scope of the role.

• Mentors junior team members by sharing expertise and guiding them through departmental processes.
• Identifies opportunities for process improvement and proactively suggests solutions.
• Works effectively with minimal supervision, prioritizing tasks based on business needs.
• Quickly learns new technologies and adapts to changing environments.
• Communicates complex technical issues in a clear, user-friendly manner.

• Experience: 2–3 years in a technical help desk or IT support environment.
• Technical Knowledge: 
• Strong proficiency in Windows OS and Microsoft Office 365.
• Basic administration of Microsoft 365 and Active Directory.
• Understanding networking fundamentals (VPN, DNS, DHCP).
• Familiarity with MacOS and Ubuntu Linux preferred.
• Experience with ticketing systems, documentation platforms, and RMM tools is a plus.
• Soft Skills: 
• Naturally curious and eager to learn new technologies.
• Collaborative team player who values shared problem-solving.
• Self-directed with strong organizational skills and ability to meet deadlines.
• Committed to continuous personal and professional growth.

We Hope You’ll Like Our:

• Culture that supports true collaboration.
• Approach to personal development where we encourage individuals to grow and share what they’ve learned.
• Social events, both within the department and across the company.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices to foster collaboration and fun.

#LI-DB

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience. 
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.
• Ability to work independently and as part of a team.

Good to have:

• Familiarity with Hong Kong’s financial services industry.
• Experience using Zendesk as ticketing tool

#MoneyHeroGroup #LI-RR1 #LI-Remote

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

You will play a key role in keeping Axi colleagues safe in the world of Cyber. With a key focus on engineering and automation, this role focuses on implementing strategic solutions to security problems, providing a secure environment for our customers and colleagues to operation in, without large operational overheads. Ranging from DevSecOps practices implementing security controls as code to policy-based controls across our network or identity environments.

Your EDGE Assignment/You Will

• Operate as a core member of the Security team and act as a subject matter expert for Axi in partnership with Axi strategic partners.
• Keep abreast of and play a hands on, investigative role in security incidents providing essential information to key control points.
• Drive improvements in threat intelligence capabilities aligned to industry best practice.
• Research security trends and emerging technologies, identify our business and technical requirements, perform technical evaluation and support deployment of multi-regional security solutions.
• Review implementation of security controls and evaluate effectiveness, make recommendations for improvements, and execute against those recommendations.
• Play a key role in projects through design, pilot, and deployment for new security solutions across multivendor cloud environments.
• Take a leading role in specific projects aligned to key skillsets ensuring delivery to a high standard.

Are you the one?

• Strong hands-on experience securing Microsoft Azure environments
• Expertise in Microsoft Defender for Cloud (secure score, recommendations, workload protection)
• Secure configuration & hardening of Azure Storage, VMs, Key Vault, and Networking (NSG, private access)
• Solid understanding of the Azure shared responsibility model

Microsoft Defender Expertise

• Experience with Defender for Endpoint and Defender for Identity
• Alert triage, investigation, and tuning using KQL
• Practical incident response experience (containment, RCA)

Offensive Security (Must-Have)

• Hands-on web, API, and cloud security testing
• Strong knowledge of OWASP Top 10 & OWASP API Top 10
• Attacker mindset with ability to design preventive controls

Nice to Have

• Red/Purple team exposure, MITRE ATT&CK
• Scripting (PowerShell / Python)
• WAF & API security (Akamai, Azure Front Door, Cloudflare)
• ISO 27001 / SOC 2 support
• Security automation (Azure Logic Apps / Functions)

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (45 minutes)
• Final Interview (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Job Details

• 💼 Revenue
• 📍 Kuala Lumpur, Malaysia
• 🕜 Full-Time/Hybrid 

What you will do

As a Business Development Manager for Malaysia, you will be responsible for our international expansion by identifying and closing new business within the Malaysian market. Reporting to our Regional Sales Director, you will manage the full sales cycle, from initial prospecting and cold calling to contract negotiations. You will act as a consultant to our clients, creating proposals that meet their needs while supporting Lighthouse’s commercial goals. This role is for a proactive individual who enjoys building a territory and providing a feedback loop between the market and our Product Development team.

Where you will have impact

• Identify and secure new client opportunities through cold calling, email campaigns, and networking within industry groups across Malaysia.
• Manage the end to end sales process, with a strong focus on outbound prospecting, including reaching out to new prospects, conducting product demonstrations, and preparing tailored proposals.
• Create and execute a business development plan to meet sales targets and improve local processes.
• Act as a link between the Malaysian market and our internal Product teams by sharing client feedback.
• Find and close opportunities to upsell within our existing client base.
• Attend industry conferences and organize regional roadshows to build our presence in the APAC region.
• Help define the 'Lighthouse way' by using AI insights and automation within our CRM to improve forecast accuracy and daily efficiency.

About our team

You’ll be joining our Sales team within the wider Revenue department. We are a global team of over 150 sales professionals across 24 countries. You will be part of our APAC hiring department—a team of 36 people focused on growing our market share in both mature and emerging territories. We work closely with hotels and short-term rental providers to help them improve their revenue through our technology.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Proven years of experience in SaaS sales or business development, ideally within hospitality (tech).
•  A 'hunter' mentality with a strong track record of achieving and exceeding sales targets.
• Demonstrated drive, hunger, and proactivity; you are a self-starter who thrives in a fast-paced, challenging environment.
• Experienced managing the full sales cycle, lead generation, pipeline management, and delivering clear product presentations or webinars.
• Excellent relationship-building and negotiation skills with the ability to balance client value and commercial goals.
• Fluent in written and spoken English and Malay. Other Asian languages are plus.
• Interested in how automation and generative AI can improve your daily workflow, such as forecasting and deal execution.

We welcome

• Experience using Salesforce or similar CRM tools.
• A strong interest in the travel and hospitality industry.

Role Summary:

The Senior Manager, Staffing Strategist drives efficiency across a portfolio of accounts by strategically resourcing staff across multiple APAC markets. This regional role collaborates with client operations, discipline leads, finance, senior leadership, talent teams, and other resource managers to plan, schedule, and allocate resources for successful delivery. It includes oversight of resourcing across various APAC countries, with specific guidance and support for the Malaysia-based team, ensuring alignment with regional strategies and best practices.

Skills and Experience

What you will do:

Demand

• Align to a book of business, agency, and/or accounts.
• Advise client teams on fulfilment timelines, roles, and staff plan recommendations.
• Own and ensure data accuracy for Workforce Planning.
• Understand and pivot between fulfilment channels (Talent Acquisition/Contracting/Resource Management) to align with client strategies.

Supply

• Collaborate with client teams to maintain accurate Staff Plans.
• Assemble and optimize the best possible team for clients.

Fulfilment

• Ensure fulfilment of staff plans across internal and external supply.
• Simplify client team interactions by aggregating needs between Resource Management and Talent Acquisition (including contract & offshore).

Execution & Monitoring

• Act as a central point of contact for client teams, clarifying staffing requirements.
• Continuously refine staffing fulfilment to enhance efficiency, minimize bottlenecks, and improve client experience.
• Monitor fulfilment progress, ensuring alignment with client needs and strategic goals.
• Utilize data and analytics to measure effectiveness and optimize staffing levels.

Key Responsibilities

• Partner with APAC team leads to assess staffing needs and develop resource plans for high-quality, timely delivery.
• Collaborate with client and discipline leadership to intake, prioritize, and allocate resources for new and existing business across the region.
• Monitor regional resourcing bandwidth and optimize utilization across multiple countries.
• Produce timely, accurate reports for regional/global stakeholders: utilization, billability, staffing plans, capacity, trends, forecasts, and timesheet compliance.
• Enable cross-market resource sharing within APAC and globally with other Resource Managers.
• Provide ongoing guidance to the Malaysia team to strengthen local resourcing practices and ensure regional/global alignment.
• Quarterly evaluate processes/structures to identify operational efficiency opportunities across markets.
• Conduct regular check-ins with resource and client managers to align staffing plans and address delivery challenges.
• Escalate key issues to stakeholders: staffing changes/rotations, retention/employee relations, workflow shifts, and projected hiring needs.
• Partner with Recruitment to identify gaps and initiate hiring/contractor requests when internal resources are insufficient.
• Maintain confidentiality regarding staffing decisions and internal movements.
• Support career development initiatives and facilitate internal mobility discussions across the region.

What you will need:

KNOWLEDGE AND EXPERIENCE

• Deep understanding of client needs, expectations, and staff plans.
• Expertise in Resource Management, Workforce Planning, and staffing solutions to advise client teams.
• Ability to maintain data accuracy for Workforce Planning and use analytics for data-driven decisions.
• Ability to handle confidential and sensitive information.
• Experience in managing, setting expectations, and communicating with senior stakeholders.

IMPACT AND ACCOUNTABILITY

• Crucial role in advising on fulfilment timelines and staff planning for effective client outcomes.
• Strategic recommendations to enhance client outcomes.
• Drive efficiency and reduce bottlenecks in the staff fulfilment process.

AUTONOMY AND MANAGEMENT

• High degree of autonomy in decision-making to align staffing with client needs.
• Serve as a central point of contact for client teams, ensuring clear communication with internal/external partners.
• Ability to collaborate, influence, and guide cross-functional teams towards effective staffing solutions.
• Demonstrated ability to resolve cross-functional conflicts and promote teamwork.

INNOVATION AND CREATIVITY

• Act as a trusted advisor, offering creative solutions to complex staffing challenges.
• Simplify client team interactions and facilitate clear communication between RM and TA functions.

About You
You are highly organized, process-driven, and proactive, with a collaborative and solution-oriented mindset, comfortable operating regionally across diverse markets.

Key Qualifications and Skills:

• 5–7 years of Resource Management experience.
• Agency environment experience, ideally supporting digital campaign delivery.
• Proven ability to effectively manage resources across multiple markets, including reporting utilization and resolving staffing conflicts.
• Comfortable with data: interpret metrics, identify trends, and translate insights into actionable plans.
• Strong experience working across APAC markets; experience supporting/guiding regional teams is highly valued.
• Strong communication skills to build relationships across all seniorities and geographies.
• Confident in conflict resolution and problem-solving.
• Ability to motivate and develop team members while maintaining delivery focus.
• Strong work ethic and ability to manage multiple priorities under pressure.
• Exceptional attention to detail, with a practical and resourceful approach.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Job Details

• 💼 Customer Care | Customer Operations
• 📍 Kuala Lumpur - Malaysia 
• 🕜 Full-Time Hybrid 

What you will do

As a Product Support Specialist, you will be a key member of our Customer Care team and the face of Lighthouse to our diverse customers. You will be entrusted with building strong relationships and ensuring our clients' success by guiding them through our platform. As an experience-maker for our customers, you will help hotels transform their business by becoming an expert on our products and their unique needs.

Where you will have impact

• Educate and empower our users to help them achieve the most out of the Lighthouse products.
• Respond to, investigate, and resolve cases logged by customers via chat or email in a timely and professional manner.
• Provide technical troubleshooting for client questions and escalate complex issues or bugs to the Engineering team.
• Help customers adopt and optimize their use of Lighthouse products efficiently.
• Prepare supporting materials and product user manuals to enhance the customer experience.
• Collaborate with internal teams, including Business Development, on customer-related questions to ensure a seamless experience.
• Develop a deep understanding of all Lighthouse products to assist our varied user profiles.

About our team

Join our global and collaborative Customer Care team, the dedicated faces of Lighthouse for our users. We are a passionate group of strategic-minded professionals who advise and guide a wide array of customers from around the world. Our team is entrusted with nurturing client relationships and ensuring product health. We are the first point of contact, focused on problem-solving and helping our clients achieve their goals by making Lighthouse the common thread that transforms their business.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Professional fluency in both English and Japanese (business-level or native) is a mandatory requirement.
  
• Proven success in a customer-facing environment with a strong customer-first mentality.
  
• Exceptional written and verbal communication skills.
  
• An independent and accountable worker who can manage their own queue and escalate issues appropriately.
  
• Strong time management skills with the ability to prioritize across multiple open tickets and meet SLAs.
  
• Resourceful and adaptable, with proactive problem-solving skills and comfort working in a fast-pivoting environment.
  
• AI-savvy, with experience or comfort using AI tools to improve efficiency and resolution speed.
  
• Tech-savvy and proficient with business tools such as Google Apps.
• Knowledge of the hospitality industry 

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

We are looking for a Cloud Engineer who will supports the build and operation of cloud and enterprise infrastructure. You will be an active member and third level support for the Axi Infrastructure team. You will play a pivotal role to ensure stability and uptime, whilst directly contributing to the overall architecture and design of the Axi environment. When designing solutions, you ensure that systems are designed and optimized for High Availability, Disaster Recovery and cost optimisation.

Your EDGE Assignment/You Will

• Build and operate cloud infrastructure in Azure (primary), aligned to Well-Architected Frameworks
• Automate the provisioning, scaling, and management of infrastructure to ensure reliability and efficiency using CI/CD
• Support and administer enterprise identity and access systems
• Demonstrate a solid understanding of networking concepts, including VNets, DNS, VPNs, SSL, and firewalls
• Support and manage SaaS platforms
• Assist with cloud cost reporting and optimisation
• Collaborate effectively with cross-functional teams
• Identify root causes, fix and document problems, and implement preventive measures

Are you the one?

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 20 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Technical Interview (1 hour)
• Cultural Fit (30 minutes)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Managing Principal – Financial Services (Malaysia)

Are you a senior consulting leader who wants genuine ownership to build, grow, and scale a consulting business? Do you thrive on opening doors, shaping client agendas, and turning relationships into long‑term partnerships?

At Capco, our Managing Principals are business leaders first. You will play a pivotal role in driving revenue growth, expanding strategic client relationships, and shaping Capco’s market presence in Malaysia, while providing executive oversight to complex programmes delivered by our consulting teams.

Role Overview

As a Managing Principal, you will be accountable for business development, account growth, and senior client relationships, while ensuring the successful governance and oversight of major transformation programmes across the financial services sector.

You will operate with a strong entrepreneurial mindset, combining commercial ownership with thought leadership and people leadership.

Key Responsibilities

Business Development & Growth (Primary Focus)

• Own and grow a portfolio of strategic client relationships across banking, capital markets, wealth, asset management and/or insurance
• Originate new consulting opportunities, shape client demand, and convert pipeline into sustainable revenue streams
• Develop and execute account growth strategies, including cross‑sell and upsell opportunities
• Represent Capco at senior client forums, industry events, and within C‑suite conversations
• Collaborate with regional and global leadership to scale offerings and capabilities in Malaysia

Executive Delivery Oversight (Secondary Focus)

• Provide executive‑level oversight for complex, multi‑stream consulting programmes
• Ensure delivery quality, commercial performance, and client satisfaction across engagements
• Act as a senior escalation point, supporting programme recovery or risk mitigation where required
• Work closely with Principals, Directors, and Senior Consultants to ensure effective delivery governance

Leadership & Talent Development

• Act as a mentor and role model for senior consulting talent
• Build high‑performing leadership teams and succession pipelines
• Contribute to Capco’s culture of feedback, collaboration, and professional growth

Skills & Experience

• 12+ years of experience in management consulting or advisory, preferably within financial services
• Proven track record of originating and growing consulting revenue (new logos and/or account expansion)
• Strong network and credibility with senior stakeholders (C‑suite / ExCo level)
• Experience overseeing large‑scale transformation programmes across banking, insurance, or capital markets
• Commercial acumen, with the ability to balance growth, margin, and delivery excellence
• Excellent communication and influencing skills, with confidence operating at board and executive level
• Strong understanding of delivery governance models (Agile, Waterfall, hybrid approaches)
• Fluent in English; additional regional language capabilities are an advantage

Why Capco

Capco offers senior leaders the autonomy to build, the platform to scale ideas into market impact, and the opportunity to influence the future of consulting within financial services. You will have access to a global network, strong brand credibility, and a culture that values entrepreneurship, accountability, and collaboration.

Job Title: Brand Manager / Senior Brand Manager

Department: Marketing / Account Servicing
Location: Grey Worldwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan.

Job Summary

We are seeking an experienced Brand Manager / Senior Brand Manager to lead brand strategy, oversee integrated marketing campaigns, and drive brand growth across multiple channels. This role combines strategic leadership, client and stakeholder management, and team development responsibilities to ensure consistent and impactful brand communications aligned with business objectives. The ideal candidate will have experience managing multiple campaigns, guiding junior team members, and delivering measurable results for both local and regional brands.

Key Responsibilities

Strategic Brand Leadership

• Develop and execute comprehensive brand strategies and annual marketing plans aligned with business objectives

• Define brand positioning, messaging, and communication frameworks

• Analyse market trends, consumer insights, and competitor activity to inform strategic decisions

• Ensure consistent brand identity, messaging, and visual standards across all touchpoints

Campaign & Integrated Marketing Management

• Lead end-to-end planning and execution of integrated marketing and advertising campaigns

• Collaborate with creative, digital, media, and production teams to deliver high-quality outputs

• Monitor campaign performance, analyse results, and optimise strategies for maximum impact

• Manage campaign timelines, budgets, and deliverables, ensuring efficiency and profitability

Client & Stakeholder Management

• Serve as a primary point of contact for clients or key internal stakeholders on brand-related matters

• Build and maintain strong, long-term client relationships through strategic guidance and proactive communication

• Present proposals, strategic plans, campaign updates, and performance reports confidently to stakeholders

• Translate business goals into actionable and effective marketing solutions

Team Leadership & Project Management

• Lead, mentor, and manage Brand Executives, Brand Managers, and junior team members

• Ensure efficient workflow, task delegation, and resource planning across campaigns

• Foster a collaborative, high-performing team environment

• Maintain quality control and ensure all deliverables meet brand standards

Financial & Operational Oversight

• Manage campaign budgets, forecasting, job costing, and financial tracking of projects

• Ensure proper documentation of POs, invoices, and financial reporting

• Monitor profitability, identify growth opportunities, and optimise cost efficiency

• Drive operational excellence by improving processes and ensuring smooth cross-department coordination

Requirements

• Bachelor’s Degree in Marketing, Advertising, Business, Communications, or related field

• Brand Manager: 5–8 years of experience in brand management, marketing, or advertising agency

• Senior Brand Manager: 8–10 years of experience in brand management or marketing, with proven experience managing large-scale campaigns and key accounts

• Strong strategic thinking, analytical skills, and commercial acumen

• Excellent leadership, communication, presentation, and stakeholder management skills

• Proven ability to manage multiple high-priority projects in a fast-paced environment

• Proficiency in Microsoft Office and presentation tools

Preferred Qualifications

• Experience in FMCG, corporate, or integrated marketing/advertising agencies

• Exposure to digital, social media, and integrated marketing campaigns

• Experience managing regional or multinational brands

Key Competencies

• Strategic brand leadership and decision-making

• Client-centric mindset with strong relationship management

• Advanced project and account management skills

• Team leadership and mentoring capabilities

• Problem-solving, adaptability, and attention to detail

• Operational efficiency and quality control

Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*Please note that this role will be based at Grey Worldwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Job Description: Senior Brand Executive

Department: Client Services / Account Management

Job Summary

The Senior Brand Executive is responsible for supporting brand management and client servicing functions by ensuring the smooth execution of campaigns, maintaining strong client relationships, and coordinating internal teams to deliver high-quality marketing and advertising solutions. This role requires strong project management skills, attention to detail, and the ability to thrive in a fast-paced agency environment.

Key Responsibilities

Client Servicing & Relationship Management

- Serve as a key contact for day-to-day client communications and support the Account Manager/Director
- Understand client briefs, brand objectives, and campaign requirements
- Build and maintain positive working relationships with clients
- Assist in preparing meeting materials, reports, and presentations

Project & Campaign Management

- Coordinate with creative, strategy, media, and production teams to ensure timely campaign delivery
- Manage timelines, deliverables, and workflow across multiple projects
- Monitor project progress and ensure adherence to deadlines and budgets
- Ensure quality control and brand consistency across all outputs

Brand & Strategy Support

- Support in the development and execution of integrated marketing campaigns
- Conduct market and competitor research to support strategic planning
- Assist in preparing proposals, campaign plans, and post-campaign reports
- Ensure all work aligns with client brand guidelines and objectives

Financial & Administrative Duties

- Assist in job costing, budget tracking, and PO/invoice coordination
- Ensure proper documentation for finance and internal records
- Support resource allocation and internal reporting

Requirements

- Bachelor’s Degree in Marketing, Advertising, Business, Communications, or a related field
- 3–5 years of experience in an advertising agency or brand management role
- Strong project management and organisational skills
- Excellent communication and interpersonal skills
- Ability to multitask and work under tight deadlines
- Proficiency in Microsoft Office (PowerPoint, Excel, Word)
- Detail-oriented with strong problem-solving abilities

Preferred Qualifications

- Experience handling FMCG, corporate, or integrated campaigns
- Familiarity with digital, social, and integrated marketing channels
- Experience using project management tools

Key Competencies

- Client-centric mindset
- Strong coordination and stakeholder management
- Time management and prioritisation
- Team collaboration
- Adaptability in a fast-paced agency environment

*This role will be based at Grey Worlwide Sdn Bhd, CGMD, Level 17, Bousteador,No. 10 Jalan PJU 7/6, Mutiara Damansara,
47800 Petaling Jaya, Selangor Darul Ehsan*

Job Details

• 💼 Customer Operations | Customer Success Team
• 📍 Malaysia 
• 🕜 Full-Time/Remote 

What you will do

As a Manager, Client Success, you will be the crucial link between our company's strategy and your team's daily execution. You will lead and empower a regional team of Client Success Specialists, coaching them to deliver outstanding results for our hotelier clients. Your focus will be on driving key success metrics, including client retention, churn prevention, and upsell performance. This role requires a blend of hands-on, empowering leadership and a sharp, data-driven approach to ensure your team and our clients succeed.

Where you will have impact

• Lead, coach, and develop a high-performing team of Client Success Specialists, empowering them to grow professionally and achieve their goals.
• Take full ownership of your team's key success metrics, including upsell pipelines, churn prevention, and client retention, using data to drive accountability and results.
• Manage your own book of business, overseeing the full client lifecycle for a portfolio of key accounts. From seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Ensure a world-class client experience by overseeing high-quality onboarding, continuous enablement, and proactive engagement strategies across both your own accounts and your team's portfolio.
• Act as the primary escalation point for complex client issues, coordinating swiftly with Product and Tech teams to find effective resolutions.
• Partner closely with the Sales team to ensure seamless client handoffs and identify commercial growth opportunities within your portfolio.
• Proactively identify and implement process improvements that enhance efficiency and elevate the performance of the entire global Client Success organization.
• Champion the voice of the customer internally, ensuring client feedback is channeled effectively to shape our product roadmap and service delivery.

About our team

You'll be joining our diverse, globally distributed Client Success team, a group of strategic advisors united by a passion for the tech and travel industries. Our team operates in regional pods, and you will be the anchor for your team, bridging company strategy with on-the-ground client excellence. We are driven by one shared goal: empowering hoteliers to succeed. This is a highly collaborative role where you will work closely not only with your direct reports but also with key partners in Sales, Product, and Tech to ensure a seamless and valuable client journey.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Deep knowledge of the hospitality industry and familiarity with hospitality SaaS solutions.
• Proven leadership experience with a track record of managing or leading a team.
• Proven experience in a Client Success or Account Management role within a SaaS or tech company. 
• A data-driven and commercially-aware mindset, comfortable tracking and acting on metrics like upsells, churn, and retention.
• Exceptional resilience and composure when handling client escalations.
• Excellent written and spoken communication skills in English.
• Legal right to work Malaysia.
• An interest in leveraging AI and productivity tools to improve team workflows.

We welcome

• Experience leading a remote or distributed team.
• Fluency in additional languages relevant to your region.
• Exposure to upsell or commercial targets within a Client Success of Account Management role.

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Data Migration Developer will be responsible for planning, developing, and executing data migration activities from legacy systems to new target platforms. The role ensures data accuracy, completeness, and integrity throughout the migration lifecycle within a regulated enterprise environment.

Key Responsibilities

• Design and develop data migration scripts, programs, and workflows
• Extract, transform, and load (ETL) data from legacy systems to target platforms
• Perform data profiling, cleansing, validation, and reconciliation
• Collaborate with business users and data owners to understand data definitions and rules
• Identify data quality issues and propose remediation solutions
• Support migration testing cycles (dry runs, UAT, production migration)
• Document migration logic, mappings, and reconciliation reports
• Ensure compliance with data governance, security, and audit requirements

Required Skills & Experience

• Strong experience in data migration and ETL development in financial service/banking industry
• Excellent SQL skills and experience handling large datasets
• Experience with relational databases and/or data warehouses
• Proficiency in scripting or programming languages (Python, Java, etc.)
• Understanding of data validation, reconciliation, and audit controls
• Experience working with legacy systems and complex data models
• Strong analytical and problem‑solving skills

Nice to Have

• Experience with cloud data platforms or modern data lakes
• Financial services or insurance data migration experience
• Familiarity with data governance and regulatory compliance principles

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Integration Developer will be responsible for designing, developing, and maintaining system integrations across multiple enterprise platforms. The role focuses on enabling seamless data and process flows between internal systems and external partners while ensuring security, reliability, and scalability.

Key Responsibilities

• Design and develop system‑to‑system integrations using APIs, middleware, and messaging platforms
• Build and maintain REST/SOAP services and integration workflows
• Implement data transformation, validation, and orchestration logic
• Collaborate with application, data, and infrastructure teams
• Ensure integrations comply with security, regulatory, and data governance standards
• Monitor and troubleshoot integration issues and performance bottlenecks
• Support deployment and environment configurations across development and production
• Produce technical documentation and integration specifications

Required Skills & Experience

• Strong experience in Java or similar enterprise integration technologies
• Hands‑on experience with API design and development (REST, SOAP)
• Experience with integration platforms or middleware (e.g., ESB, API Gateway)
• Familiarity with messaging systems (Kafka, MQ, JMS)
• Experience with XML, JSON, XSD, data mapping and transformations
• Understanding of enterprise security standards (authentication, encryption)
• Experience working in Agile delivery environments
• Experience with projects in banking or financial service industry.

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

The Frontend Developer will be responsible for designing and developing responsive, secure, and high‑performance user interfaces for enterprise applications. The role requires close collaboration with backend, integration, and UX teams to deliver scalable solutions aligned with Prudential’s digital standards and security requirements.

Key Responsibilities

• Develop and maintain frontend applications using React.js, Java‑based backend integration, and modern UI frameworks
• Translate UX/UI designs and business requirements into high‑quality, reusable code
• Integrate frontend applications with backend services and APIs
• Ensure cross‑browser compatibility, responsiveness, and accessibility compliance
• Optimize application performance, scalability, and security
• Participate in code reviews, testing, and CI/CD pipelines
• Collaborate with product owners, architects, and QA teams
• Adhere to enterprise development standards, security, and regulatory requirements

Required Skills & Experience

• Strong experience in React.js, JavaScript (ES6+), HTML5, CSS3
• Working knowledge of Java backend integration (RESTful APIs)
• Experience with state management libraries (Redux, Context API)
• Experience in responsive design and UI performance optimization
• Familiarity with enterprise authentication mechanisms (OAuth, SSO)
• Experience with Git, CI/CD pipelines, and Agile/Scrum delivery
• Strong debugging, problem‑solving, and communication skills
• Experience in banking/financial service industry 

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

Digital Product Owner

Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can, and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

Role Overview

This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally, all over the world.

The role covers a wide range of product capabilities across our Client's Wealth & Personal Banking business including domestic and international account to account transfers, domestic and international payments to others, payee and biller management. You will be part of and key to orchestrating the activities of cross functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a lean agile product development environment. Working with in market teams and global teams, you will define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.

We’re looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products. 

Key Responsibilities

• Be passionate about customers, both internal and external. You’ll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
• You’ll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product, using a range of research points to understand needs and opportunities.
• You’ll ensure the global product journey is aligned with the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery
• Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe. Leading for your product, and across the wider product owner team(s), quarterly reviews of the vision, strategy and roadmap.
• You will deliver against a product roadmap and vision to meet and exceed customer and business outcomes. You will collaborate with the cross functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimisation as the product scales.
• You’ll take an ‘Idea’ through discovery, design & development to ‘Done’ through collaboration with Payment & Transfers Product & Proposition product owners & the across the wider team to shape the end-to-end customer experience
• Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
• Have a focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation.
• Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product.
• Be a key member within the multi-disciplined Payments & Transfers team (Product Managers, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys.

SKILLS AND EXPERIENCE

• Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels
• Experience leading on new product development and commercialisation, ideally with experience across digital and non-digital channels
• Proven experience in product management, working with cross functional teams in an agile development process. 
• Preferred experience in Payments or related products within a banking or Fintech environment
• Proven experience working with Confluence/Jira/Rally or similar product management tooling
• Passionate about customer experience and engagement
• Advocate of Design Thinking to take an idea to ‘done’
• Strong strategy, analytical and problem solving skills
• Experience translating business strategy and analysis into consumer facing digital products
• Team leadership & people management skills
• Strong thought leadership and influencing skills

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

A work culture focused on innovation and building lasting value for our clients and employees

Ongoing learning opportunities to help you acquire new skills or deepen existing expertise

A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients

A diverse, inclusive, meritocratic culture

Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

The Assistant Manager, Client Growth acts as a strategic consultant, partnering with internal media planning teams to align WPP Media Solutions with client objectives. This role focuses on driving internal adoption of solutions, translating client briefs into actionable strategies, and providing expert guidance on the programmatic ecosystem without managing direct campaign execution.

Strategic Consulting & Solutions Design

• Partner with media planning teams to evaluate client briefs and recommend the most effective media solutions to meet campaign objectives.
• Develop and implement 12-month solution integration plans for designated agencies and clients.
• Identify opportunities for solution adoption, manage a pipeline of upcoming client campaigns, and drive the internal integration of specific Advertising Technology (AdTech) products.
• Act as a subject matter expert for WPP Media Solutions, educating internal teams on programmatic capabilities and ecosystem dynamics.
• Monitor industry trends and analyze competitor offerings to inform solution positioning and strategic recommendations.

Stakeholder Management & Strategy

• Interpret client briefs to design tailored media strategies that align with overarching business goals.
• Ensure internal planning teams receive proactive updates, including product capability documentation, industry updates, and new solution playbooks.
• Manage relationships with internal stakeholders, ensuring alignment across cross-functional teams to design cohesive media campaigns.
• Articulate complex media strategies and present technical data to planning teams and clients in a clear, persuasive manner.

Process & Governance

• Supervise the internal recommendation and approval process to ensure adherence to strategic best practices.
• Monitor strategic delivery workflows to ensure all internal and external Service Level Agreements (SLAs) are met or exceeded.

Skills and Experience

Required Experience

• 1 to 2 years of experience navigating the programmatic advertising ecosystem, possessing a strong theoretical and practical understanding of how platforms like Demand-Side Platforms (DSPs) operate.
• Demonstrated background in media planning, solutions consulting, or client strategy within the AdTech industry.
• Proven track record of advising internal teams or client stakeholders on media strategy and platform capabilities.

Core Competencies

• Strategic Communication: Ability to translate complex data and programmatic concepts into actionable insights for non-technical stakeholders and planning teams.
• Cross-Functional Collaboration: Skilled at coordinating with multiple internal teams (such as trading and analytics) to ensure the proposed media strategies are viable and aligned with client goals.
• Brief Translation: Proficiency in converting high-level client objectives into tactical, platform-specific media recommendations.
• Technological Proficiency: Familiarity with leveraging Artificial Intelligence (AI) tools to enhance strategy development, optimize planning workflows, and automate routine tasks.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Manager, Cross-Channel Implementation & Activation is a senior delivery role responsible for the overall quality, consistency, and strategic direction of implementation planning and campaign activation across a larger client portfolio. Working within a pod structure, you operate with a high degree of autonomy — owning the end-to-end campaign workflow, setting the standard for implementation best practice, and serving as the escalation point for complex delivery challenges within your pod.

You work closely with your Director and collaborate across client servicing, planning, and specialist teams to ensure every campaign is planned with rigour, activated with precision, and reported with clarity. Your seniority is reflected not through layers of management but through the depth of your expertise, the scale of your accountability, and your ability to drive quality and innovation across a broader portfolio.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, ensure all gaps and questions are addressed, and confirm the brief is ready for planning.
• Lead the end-to-end implementation planning process across the portfolio — overseeing Senior Executive output, reviewing plans at each stage, and ensuring strategic alignment throughout.
• Serve as the quality gate on implementation plans before they are shared with client servicing for client distribution — ensuring accuracy, strategic cohesion, and consistency with agreed objectives.
• Receive consolidated client feedback, direct plan revisions with the Senior Executive, and ensure updated plans are returned promptly to client servicing.
• Communicate plan approvals from client servicing to the Senior Executive and ensure the team is ready to move to build.
• Set and continuously refine implementation planning standards and frameworks across the pod, ensuring a consistently high-quality approach.

Campaign Build, Activation & QA

• Receive campaign structure from client servicing, ensure the team is fully briefed, and confirm SLA timelines are in place and achievable.
• Maintain oversight of campaign build progress, staying informed of any risks to delivery or timelines and acting swiftly to resolve them.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct final QA review and sign-off on all campaign builds before previews are passed to client servicing for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.
• Serve as the escalation point for complex QA issues, activation discrepancies, or delivery challenges within the pod.

Optimisation & Performance

• Maintain a portfolio-level view of campaign pacing, performance, and delivery risks — proactively identifying issues and directing the team to address them.
• Lead in-flight optimisation decisions across accounts, ensuring campaigns are consistently delivering against client KPIs.
• Drive a structured testing culture within the pod — championing experimentation across channels, formats, audiences, and bidding strategies, and ensuring learnings inform future planning.
• Conduct the final review and sign-off on all performance and post-campaign reports before they are shared with client servicing, ensuring reports are insightful, accurate, and go beyond surface-level metrics.

Platform & Innovation

• Maintain expert-level knowledge across key platforms — programmatic, paid social, paid search, and emerging channels — and act as the senior platform authority within the pod.
• Lead engagement with media partners, platform representatives, and WPP Media's internal product teams to identify innovations and new capabilities relevant to client needs.
• Drive the adoption of new platforms, betas, and activation approaches across the pod, keeping the agency ahead of the curve.

Client & Stakeholder Engagement

• Engage with clients on escalated delivery matters, complex planning questions, and senior performance conversations — providing clear direction and senior-level assurance.
• Partner with client servicing leads to ensure the pod is well-aligned with client expectations across all accounts.
• Contribute to QBRs, planning presentations, and senior client meetings where implementation expertise and campaign performance insight is required.

Team & Collaboration

• Provide day-to-day direction and guidance to the Senior Executive within the pod, supporting their development through clear feedback and coaching in the flow of work.
• Collaborate closely with client servicing, planning, data, and specialist teams to ensure seamless delivery across the full campaign lifecycle.
• Contribute positively to broader team initiatives, best practice sharing, and ways of working improvements across the implementation and activation function.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, proforma checks, and billing processes across the pod are completed accurately and on time.
• Maintain full financial compliance across active accounts and escalate discrepancies promptly.

Skills and Experience

• 6–8 years of media agency experience with a strong background in implementation planning and campaign activation.
• Proven ability to independently own and elevate implementation planning and activation output across a broader client portfolio.
• Expert-level platform knowledge across multiple channels — programmatic (DV360, The Trade Desk), paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), and ad serving (CM360, Flashtalking).
• Track record of setting implementation standards and driving consistent quality across a team or portfolio.
• Comfortable engaging with senior clients and internal stakeholders on complex delivery, planning, and performance matters.
• Strong commercial awareness — able to connect campaign performance to client business outcomes.
• Excellent analytical and problem-solving skills — comfortable operating at portfolio level and diving into detail when required.
• Strong communicator — able to represent the pod credibly in senior forums and client settings.
• A balance of strategic thinking and hands-on delivery — equally at home shaping a planning framework as resolving an in-flight issue.
• Genuine passion for platforms, innovation, and staying ahead of the media landscape.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Purpose of this role

We are seeking an experienced IT Project Test Manager to lead and oversee the testing strategy, planning, and execution for complex IT projects. The role requires strong leadership, technical expertise, and the ability to collaborate across cross-functional teams to ensure high-quality deliverables that meet business requirements.

Main Responsibility

1.    Test Strategy and Planning
    Define and implement the overall test strategy, test approach. 
    Develop detailed test plans, schedules, and resource allocation.
    Identify test objectives, scope, and success criteria.
    Ensure alignment of testing with project timelines and business requirements.
2.    Test Execution
    Manage all testing activities, including and not limited to SIT, UAT, Pentest Performance test, Regression test and etc.
    Ensure test environments, tools, and data are properly set up and maintained prior to the testing commencement. 
    Work closely with project manager, developers, business analysts, and business users to ensure testing execution can be completed on time. 
    Manage and coordinate the entire end to end testing flow across cross functional teams and end users, ensuring seamless execution and consistently high quality deliverables that meet business requirements.
    Communicate risks, issues, and test results to stakeholders in a clear and actionable manner.
    Effectively use test execution metrics such as test case execution rate, pass/fail rate to track progress, identify roadblocks, escalate for decisions and improvements.

3.    Defect Management
    Ensure all defects are accurately logged with sufficient detail (steps to reproduce, environment, severity, screenshots/logs).
    Work with business and technical teams to prioritize defect resolution based on business risk.
    Coordinate across various IT team and business stakeholders to ensure timely fixes
    Track defect status (open, in progress, resolved, retested, closed).
    Facilitate defect triage meetings to review and prioritize fixes.

Education  

    Bachelor's Degree / Professional Degree in Computer Science/Information Technology or equivalent.

Experience               

    Proven experience (5+ years) in software testing, with at least 2 years in a test management role.
    Strong knowledge of testing methodologies, tools, and frameworks (e.g., JIRA, HPALM, automated testing).
    Experience managing large-scale IT projects with complex integrations.
    Priority will be given to candidates with experience or domain expertise in General/Life insurance products
    Experience managing testing in application development projects (web, mobile, enterprise systems).
    Excellent leadership, communication, and stakeholder management skills.

Skills  

    Practical knowledge in project management methodologies, such as Waterfall, Agile, and Kanban.
    Advisory skills including ability to analyse, trouble-shoot, support, challenge and advise stakeholders.
    Interpersonal skills and relationship management, including ability to engage, communicate with, influence and negotiate with stakeholders.
    Critical thinking and problem-solving skills.
    Communication skills, i.e. verbal, written and in presentations.
    Good interpersonal and negotiation skills.

Mandatory Must-Have 
Requirement Analysis & Test Design – Ability to understand business/functional requirements and translate them into detailed test scenarios and test cases
Mobile Testing Experience
Basic understand on Automation Testing 
Manual Testing Execution – Hands-on experience in functional, regression, integration, and UAT testing across web/mobile applications
Defect Management (JIRA or similar) – Ability to identify, log, track, and follow up on defects using tools like JIRA with clear documentation
Stakeholder Collaboration – Experience working closely with developers, business analysts, and end users to clarify requirements and resolve issues
Test Reporting & Communication – Ability to provide clear daily status reports, test progress, risks, and blockers
Agile/Scrum Exposure – Experience working in Agile teams, participating in sprint ceremonies (stand-ups, retrospectives, sprint planning)
SDLC/STLC Knowledge – Strong understanding of Software Development Life Cycle and Software Testing Life Cycle, including QA methodologies
Test/Defect Management Tools – Hands-on experience with tools such as JIRA, TestRail, HP ALM, or equivalent

Day to Day :

• Architect, design, and implement robust, scalable, and high-performance Oracle database solutions to support mission-critical business applications.
• Develop, maintain, and optimize complex PL/SQL packages, stored procedures, functions, and triggers using advanced features such as bulk collections, dynamic SQL, autonomous transactions, analytical functions, partitioning, and materialized views.
• Perform advanced SQL and PL/SQL performance tuning by analyzing execution plans and leveraging tools such as AWR, ASH, ADDM, SQL Trace, and Explain Plan to resolve performance bottlenecks.
• Design and maintain logical and physical data models, ensuring adherence to normalization standards, indexing strategies, constraints, and data governance policies.
• Develop and manage ETL processes and data migration strategies for large volumes of data, including the use of tools such as Talend and SQL Loader.
• Manage data replication and distributed database environments through materialized views and Oracle-supplied packages.
• Participate actively in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, while managing assignments through Jira and Confluence.
• Lead database-related activities across the full Software Development Life Cycle (SDLC), from requirements gathering and design through development, testing, deployment, and post-implementation support.
• Provide advanced Level 3 production support, including root cause analysis and real-time resolution of critical database issues.
• Utilize UNIX shell scripting for automation, scheduling, and operational support tasks.
• Evaluate and implement detailed business, functional, and non-functional requirements, including performance, recovery, audit, data security, and scalability considerations.
• Conduct code reviews and mentor junior and mid-level developers, promoting best practices and maintaining high development standards.
• Collaborate with cross-functional teams including IT risk, security, infrastructure, legal, and finance to ensure compliance and operational alignment.
• Ensure all database solutions comply with regulatory requirements, data governance standards, and internal risk management frameworks.
• Proactively identify risks, highlight potential concerns, and recommend mitigation strategies to safeguard system stability and data integrity.
• Continuously evaluate emerging Oracle technologies and industry trends, recommending improvements to enhance database architecture, performance, and data engineering practices.

About the Role

We are looking for an experienced AS400 RPG Developer to support and enhance enterprise applications running on IBM i (AS400) platforms. This role involves maintaining legacy systems, developing new features, and ensuring system performance and reliability.

Key Responsibilities

• Develop, maintain, and enhance applications using RPG (RPG III / RPG IV / RPGLE / Free Format).

• Work on IBM i (AS400) systems for application support and development.

• Design and modify database files using DB2 for i.

• Develop and maintain CL programs and job control processes.

• Perform debugging, troubleshooting, and performance tuning of applications.

• Support batch processing and system integrations.

• Collaborate with business users to gather and analyze requirements.

• Participate in testing, deployment, and production support activities.

• Maintain proper technical documentation.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.

• 3–8 years of experience in AS400 / IBM i development.

• Strong hands-on experience with RPG (RPGLE / Free Format preferred).

• Experience with IBM i and DB2 for i.

• Knowledge of CL programming and job scheduling.

• Familiarity with system integration and APIs is an advantage.

• Strong analytical and problem-solving skills.

Nice to Have

• Experience in banking, insurance, or retail systems.

• Exposure to system modernization or migration projects.

• Knowledge of web services or integration with modern applications.

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

• Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

• Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

• Translate business needs into clear and actionable technical requirements.

• Perform data validation and analysis using SQL.

• Work closely with development teams to ensure solution alignment with requirements.

• Support test planning, test case design, execution, and defect management.

• Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

• Support system implementation and post-go-live activities.

• Maintain regular communication with stakeholders on progress, risks, and deliverables.

• Provide user training, documentation, and onboarding support.

Requirements

Experience

• 5+ years of Business Analyst experience in IT projects.

• Proven experience in requirement gathering and functional documentation.

• Experience in stakeholder management across business and technical teams.

• Hands-on experience in application testing and UAT coordination (3–5 years).

• Experience in process analysis and business process improvement (3–5 years).

• Working knowledge of SQL (2–3 years).

• Experience working in Agile or SDLC environments (3–5 years).

• Familiarity with tools like Jira and Confluence (2–3 years).

Nice to Have

• Exposure to CRM platforms, preferably Pega (workflow/case management).

• Experience in banking or insurance domain.

• Involvement in digital transformation or system modernization projects.

• Experience supporting user training and change management activities

About the Role

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

• Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

• Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

• Translate business needs into clear and actionable technical requirements.

• Perform data validation and analysis using SQL.

• Work closely with development teams to ensure solution alignment with requirements.

• Support test planning, test case design, execution, and defect management.

• Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

• Support system implementation and post-go-live activities.

• Maintain regular communication with stakeholders on progress, risks, and deliverables.

• Provide user training, documentation, and onboarding support.

Requirements

Experience

• 5+ years of Business Analyst experience in IT projects.

• Proven experience in requirement gathering and functional documentation.

• Experience in stakeholder management across business and technical teams.

• Hands-on experience in application testing and UAT coordination (3–5 years).

• Experience in process analysis and business process improvement (3–5 years).

• Working knowledge of SQL (2–3 years).

• Experience working in Agile or SDLC environments (3–5 years).

• Familiarity with tools like Jira and Confluence (2–3 years).

Nice to Have

• Exposure to CRM platforms, preferably Pega (workflow/case management).

• Experience in banking or insurance domain.

• Involvement in digital transformation or system modernization projects.

• Experience supporting user training and change management activities.

We are looking for an experienced Business Analyst with a strong background in IT project delivery. The role involves requirement gathering, process analysis, stakeholder management, and supporting end-to-end system implementation within a structured delivery environment.

Key Responsibilities

• Collaborate with business and IT stakeholders to analyze processes, identify gaps, and recommend improvements.

• Gather, analyze, and document requirements (BRD, FRD, Functional Specifications).

• Translate business needs into clear and actionable technical requirements.

• Perform data validation and analysis using SQL.

• Work closely with development teams to ensure solution alignment with requirements.

• Support test planning, test case design, execution, and defect management.

• Coordinate and manage User Acceptance Testing (UAT) and ensure timely issue resolution.

• Support system implementation and post-go-live activities.

• Maintain regular communication with stakeholders on progress, risks, and deliverables.

• Provide user training, documentation, and onboarding support.

Requirements

Experience

• 5+ years of Business Analyst experience in IT projects.

• Proven experience in requirement gathering and functional documentation.

• Experience in stakeholder management across business and technical teams.

• Hands-on experience in application testing and UAT coordination (3–5 years).

• Experience in process analysis and business process improvement (3–5 years).

• Working knowledge of SQL (2–3 years).

• Experience working in Agile or SDLC environments (3–5 years).

• Familiarity with tools like Jira and Confluence (2–3 years).

Nice to Have

• Exposure to CRM platforms, preferably Pega (workflow/case management).

• Experience in banking or insurance domain.

• Involvement in digital transformation or system modernization projects.

• Experience supporting user training and change management activities.

we are seeking a highly analytical and detail-oriented Business Analyst – Mobile Application to support the development, enhancement, and continuous improvement of the mobile application. This role plays a critical function in gathering, analyzing, and translating business and user requirements into functional specifications that support the evolution of the App as an integrated platform for retail, financial, lifestyle, and loyalty services. 

The Business Analyst will collaborate closely with business stakeholders, UX designers, development teams, and technology partners to ensure that business needs and customer expectations are accurately captured and translated into effective mobile solutions. The role also supports system testing, performance analysis, and implementation activities to ensure high-quality delivery of mobile app features. The ideal candidate will have strong experience in mobile application environments, digital ecosystems, or customer-facing platforms, preferably within industries such as retail, e-commerce, fintech, loyalty programs, or digital services. Key

Responsibilities

1. Business Requirements Analysis • Engage with internal stakeholders to gather, analyze, and document business requirements for the mobile application. • Translate business needs into structured Business Requirements Documents (BRD), user stories, and functional specifications. • Conduct gap analysis and impact assessments for new features or system enhancements. • Ensure business requirements are aligned with technical capabilities and user experience objectives.

2. User Journey & Functional Analysis • Analyze customer journeys, user flows, and mobile app interaction points to identify improvement opportunities. • Work closely with UI/UX teams to ensure business requirements are translated into intuitive and effective user experiences. • Support the development of process flows, feature specifications, and functional documentation for app enhancements. • Ensure alignment between user expectations, operational workflows, and system capabilities.

3. System Integration & Technology Collaboration • Work with development teams and technology partners to translate business requirements into Functional Specification Documents (FSD). • Support integration efforts between the mobile app and backend systems such as loyalty platforms, payment gateways, CRM, ERP, and partner APIs. • Assist in evaluating solution proposals to ensure alignment with business needs and system architecture.

4. Testing & Implementation Support • Coordinate and support User Acceptance Testing (UAT) to validate new features and enhancements. • Develop test scenarios and test cases based on business requirements. • Identify and document defects or functional gaps and coordinate with developers for resolution. • Support release activities including documentation updates, user guides, and operational readiness.

5. Data Analysis & Performance Monitoring • Analyze mobile app usage data, user behavior trends, and engagement metrics to identify improvement opportunities. • Work with product, marketing, and CRM teams to evaluate feature performance and user adoption. • Monitor app store feedback, user reviews, and analytics insights to recommend enhancements. 

6. Documentation & Stakeholder Communication Maintain comprehensive documentation including: • Business Requirements Documents (BRD) • Functional Specifications • Process Flow Diagrams • User guides and operational documentation • Facilitate requirement workshops, solution walkthroughs, and stakeholder review sessions. • Provide regular updates on analysis progress and requirement clarification to project stakeholders.

Qualifications, Knowledge & Competencies Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related discipline.

• 3–6 years of experience in Business Analysis, Systems Analysis, or digital platform implementation roles.

• Experience working with mobile applications, digital platforms, or customer-facing systems.

• Hands-on involvement in requirement documentation, UAT coordination, and system implementation projects. Domain Knowledge

• Understanding of mobile application ecosystems (iOS / Android environments).

• Familiarity with UI/UX principles, user journey mapping, and customer experience design. 

• Knowledge of API integrations, backend systems, and digital platform architecture.

• Exposure to loyalty ecosystems, mobile payments, omnichannel commerce, or digital engagement platforms is advantageous.

• Familiarity with Agile or Scrum development methodologies. Skills & Abilities

• Strong analytical thinking and problem-solving capabilities.

• Excellent business requirements gathering and documentation skills.

• Ability to translate complex business processes into structured system requirements.

• Strong stakeholder management and communication abilities.

• Comfortable working with cross-functional teams including developers, designers, and business users.

• Strong organizational skills with the ability to manage multiple initiatives simultaneously.

• Familiarity with business analysis tools, project management tools, and analytics platforms is advantageous.

We are seeking a Business Analyst with Trade Operations experience to lead the implementation of our new Trade Finance System.

Key Responsibilities:

• Project Oversight:
  Lead the end-to-end delivery of the Trade Finance System project, including gathering and documenting business requirements, reviewing functional specifications, preparing and executing UAT test scripts, and supporting implementation and post-production activities.
• UAT Support:
  Drive UAT planning and execution, ensuring test cases reflect real-world trade operations scenarios and validating system functionality against business needs.
• Stakeholder Collaboration:
  Work closely with Trade Operations, Product, Technology, and Compliance teams to ensure system requirements align with operational workflows and regulatory standards.
• System Enhancements:
  Prioritize and manage system enhancements based on feedback from Trade Operations and other stakeholders, ensuring continuous improvement and operational efficiency.
• Documentation & Compliance:
  Review trade finance documentation and transactions for accuracy and compliance with international trade regulations and internal policies.
• Policy & Process Development:
  Contribute to the development and refinement of trade finance policies, SOPs, and best practices, incorporating system capabilities and operational insights.
• Issue Resolution:
  Investigate and resolve operational issues related to trade finance transactions, ensuring timely and accurate processing.
• Cross-Functional Coordination:
  Liaise with internal departments such as Risk, Compliance, and Operations to ensure seamless transaction processing and system integration.
• Training & Enablement:
  Conduct training sessions for internal teams and clients on system usage and trade finance processes, leveraging operational expertise.
• System Utilization:
  Use trade finance platforms to monitor, process, and report on transactions, ensuring alignment with operational procedures.

Requirements:

• Education:
  Degree in Information Technology, Business, Finance, or related disciplines.
• Experience:
  Minimum 3–6 years of experience, preferably in Trade Operations or Trade Finance, with exposure to system implementation or business analysis.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Experience in project management or system implementation is an advantage.
• Deep understanding of Trade Finance products (e.g., Letters of Credit, Guarantees, Collections, Open Account, Financing).
• Familiarity with trade operations workflows and regulatory requirements.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Proactive, detail-oriented, and results-driven.
• Strong team player with self-initiative and adaptability.

About the Role

We are seeking an experienced COBOL Developer to support and enhance legacy systems within a critical enterprise environment. The ideal candidate will have strong experience in mainframe technologies and be capable of maintaining, optimizing, and modernizing existing applications.

Key Responsibilities

• Develop, maintain, and enhance applications using COBOL.

• Work on mainframe systems including IBM z/OS environments.

• Analyze business requirements and translate them into technical solutions.

• Perform debugging, troubleshooting, and performance tuning of legacy applications.

• Support batch processing and job scheduling using tools such as JCL.

• Collaborate with cross-functional teams for system integration and enhancements.

• Participate in system testing, UAT support, and production deployment.

• Ensure system stability, data integrity, and compliance with enterprise standards.

• Document technical specifications and maintain system documentation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 3–8 years of experience in COBOL development.

• Strong experience with IBM z/OS or similar mainframe platforms.

• Hands-on experience with JCL, batch processing, and debugging tools.

• Experience with databases such as DB2 or IMS.

• Strong problem-solving and analytical skills.

• Ability to work independently and in a team environment.

Nice to Have

• Experience in banking, insurance, or financial services systems.

• Exposure to system modernization or migration projects.

• Familiarity with Agile or DevOps environments.

Job Description 

Experienced professional with 3 to 8 years in ETL (SAS DI, IBM Datastage), database management, and scripting knowledge on Unix/Linux and Windows platform

1. To provide technical knowledge of Extract/Transform/Load (ETL) solutions for Credit Risk System and Basel project. 

2. To have excellent written and verbal communication skills and be able to lead meetings with technical peers regarding the solution designs. 

3. The ability to communicate with the Business Analysts, Data Modelers and Solution Architects when it comes to converting the ETL design into specific development activities 

4. The ability to do ETL development and to supervise and guide ETL development activities of other developers. 

5. To assist in the ongoing development of technical best practices for data movement, data quality, data cleansing and other ETL-related activities. 

6. To understand and implements best practices, performance tuning and optimization for applications. 

7. To assist in the debugging of application production issues and propose solutions.

8. To work closely with Project Manager to develop and update the task plan for ETL work and to keep the manager aware of any critical task issues and dependencies on other teams. 

9. To assist the Bank in transferring knowledge, skill and expertise in administering and implementing the project. 

Key Skills / Knowledge and Behaviors (if applicable)
•    IBM Datastage, SAS (ETL)
•    SQL scripts
•    Shell/Unix scripts
•    Batch windows scripting
•    Data analysis
•    Solution Architecture
•    Problem solving
•    Strong communication skills
•    Good documentation
•    Able to work independently and as a team player

We are looking for an experienced Cloud Infrastructure Project Manager to lead cloud transformation and infrastructure initiatives. The role involves managing IT infrastructure and application lifecycle projects, including cloud migration, automation, and enterprise platform implementations across multi-cloud environments.

The candidate will work closely with cloud architects, engineers, security teams, and business stakeholders to ensure successful delivery of cloud solutions and infrastructure modernization projects.

Key Responsibilities

• Manage end-to-end IT infrastructure and cloud migration projects.

• Oversee software/application development lifecycle and infrastructure deployment initiatives.

• Coordinate implementation of cloud solutions, enterprise platforms, and applications.

• Support cloud landing zone frameworks and governance standards.

• Promote automation using Infrastructure as Code (Terraform / CloudFormation).

• Ensure compliance and governance using AWS Control Tower and Oracle Cloud Guard.

• Work across private, public, and hybrid cloud environments.

• Use project management tools such as Microsoft Project, Jira, Confluence, and Kanban Boards to track delivery and collaboration.

• Ensure projects are delivered on time, within scope, and aligned with business objectives.

Requirements

• 8–10 years of experience in IT infrastructure or cloud project management.

• Experience managing cloud migration and enterprise platform implementation projects.

• Good understanding of Cloud Landing Zone architecture.

• Experience with Infrastructure as Code (Terraform / CloudFormation).

• Knowledge of AWS Control Tower and Oracle Cloud Guard.

• Familiarity with DevOps practices and multi-cloud environments.