The Data Platform Team @ Pave

The Data Platform team owns the data infrastructure that makes Pave work, connecting Pave's platform to the HRIS, EMS, ATS, and partner systems that power our customers' compensation workflows. Without reliable, high-quality integrations, none of Pave's products can deliver their full value. This is a high-leverage role at the core of Pave's platform strategy. This is also a rare opportunity to join as a founding engineer on the team - meaning you won't just be executing on a defined roadmap, but actively shaping how the platform is architected, what gets prioritized, and what engineering culture looks like from day one. As a Staff Software Engineer on the Data Platform team, you will set the technical direction for how Pave builds, scales, and operates its integrations infrastructure. You'll have a direct line from your architectural decisions to product capabilities and customer outcomes.

What You'll Do

• Assess the existing integrations infrastructure and drive high-impact architectural changes that improve reliability, performance, and developer experience
• Set the technical direction for how Pave builds and operates its connector and pipeline platform at scale
• Design and build new partner integrations and establish patterns that make future integrations faster to deliver
• Own data quality end-to-end, building validation, anomaly detection, and confidence signals that ensure customer data is accurate and up to date
• Build and scale the normalization layer that transforms messy, inconsistent data from thousands of customers into Pave's canonical data model
• Evaluate and apply AI to data normalization challenges, including automated field mapping, entity resolution, and data quality detection to improve data quality and reduce the manual effort of onboarding new customers
• Build and improve observability tooling: monitoring, alerting, and debugging infrastructure that gives the team and customers confidence in pipeline health
• Partner with product, go-to-market, and engineering leadership to shape the integrations roadmap and surface technical tradeoffs and investment needs
• Mentor and uplevel the engineers around you, creating leverage through coaching and the standards you set

What You'll Bring

• 8+ years of experience building and shipping production-grade software, with significant depth in integrations, data pipelines, or platform infrastructure
• Demonstrated ability to assess an existing system, identify structural weaknesses, and deliver architectural improvements that have lasting impact
• Deep understanding of integration patterns, API design, and the operational challenges of third-party data dependencies at enterprise scale
• A track record of working across team boundaries and influencing technical direction without direct authority
• Strong judgment in prioritization - able to sequence a large surface area of work and create as much value through what you simplify or kill as through what you ship
• Execution oriented - equally comfortable defining the architecture and rolling up your sleeves to drive implementation

Compensation, It's What We Do.

At Pave, we believe compensation should be as thoughtful as the people we hire. This role is structured as a B2B contract engagement — and your total rewards package includes meaningful equity, flexible PTO, and region-specific benefits designed around your life, not just your role. Your level and compensation are determined by your experience and how you show up throughout the interview process. We're always happy to walk you through how we think about leveling — just ask.

Benefits @ Pave

At Pave, growth isn't a perk — it's the point. As you develop, your role expands, your responsibilities deepen, and your compensation reflects the impact you're making.

We offer a monthly stipend to cover:

• Private Health Coverage: Comprehensive private healthcare to keep you and your wellbeing a priority — because great work starts with taking care of yourself.
• Sports & Wellness: A monthly wellness stipend to fuel your active lifestyle — whether that's a MultiSport membership or whatever keeps you moving.
• Life & Disability Protection: Life, AD&D, and permanent disability coverage so you and your family are protected when it matters most.
• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Retirement Program: Monthly retirement contributions to help you build the kind of long-term financial security that lets you focus on the work in front of you.

What comes with working at Pave:

• Time That's Actually Yours: Flexible PTO to rest, recharge, and show up as your best self — no counting days, no guilt.
• Work From Anywhere: The freedom to work from anywhere in the world for a full month each year, because life doesn't pause and neither should you.
• Equipment: Top-of-the-line Pave hardware waiting for you on day one — no setup anxiety, just hit the ground running. 

This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.

The Basics

This Senior Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product. 

The Senior Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium. 

What you'll do

• Serve as the escalation point for hardware, software, network, and system issues 
• Diagnose, troubleshoot, and resolve high-impact or ambiguous problems across endpoints, operating systems, identity and access, SaaS tools, and basic networking 
• Own tickets end-to-end, including root cause analysis, resolution, documentation, and follow-up communication against SLA 
• Lead incident response efforts, coordinating internal IT teams, security, and vendors as needed 
• Identify trends, recurring issues, and systemic gaps; proactively drive long-term fixes rather than short-term workarounds 
• Provide guidance to junior level Helpdesk Engineers through knowledge sharing, shadowing, and informal coaching 
• Review and contribute to helpdesk workflows, runbooks, and troubleshooting guides with a focus on improving tooling, processes and end user experience.  
• Support user provisioning, access management, and identity systems with a focus on security and compliance 
• Provide advanced troubleshooting and user support for conferencing platforms such as Zoom and Microsoft Teams, as well as other essential collaboration technologies supporting remote and hybrid work environments. 
• Administer the full lifecycle of IT hardware and software assets, including setup, deployment, inventory tracking, and recovery, ensuring all devices are configured, assigned, and documented for compliance and audit purposes. 
• Maintain the operational readiness of conference rooms and manage the setup and troubleshooting of equipment for meetings, webinars, and organizational events. 
• Actively contribute to assigned IT projects, supporting initiatives that enhance technological innovation, optimize service delivery, and advance organization's overall IT strategy. 

We’re looking for someone with

• Bachelor’s degree or equivalent experience 
• Minimum 3-5 years of relevant technical support experience 
• Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software. 
• Hands-on experience with user and group management in Microsoft 365 and Active Directory environments. 
• Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues. 
• Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests. 
• Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards. 
• Practical knowledge of endpoint protection and MDM solutions 
• Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms. 
• Experience providing executive and VIP support.  

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.