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This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.
The Basics
This Senior Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s product.
The Senior Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, which includes developers, engineers, sales, and support staff. A successful candidate will also enjoy working for a company that is focused on quality and ensuring the long-term success of Tanium.
What you'll do
- Serve as the escalation point for hardware, software, network, and system issues
- Diagnose, troubleshoot, and resolve high-impact or ambiguous problems across endpoints, operating systems, identity and access, SaaS tools, and basic networking
- Own tickets end-to-end, including root cause analysis, resolution, documentation, and follow-up communication against SLA
- Lead incident response efforts, coordinating internal IT teams, security, and vendors as needed
- Identify trends, recurring issues, and systemic gaps; proactively drive long-term fixes rather than short-term workarounds
- Provide guidance to junior level Helpdesk Engineers through knowledge sharing, shadowing, and informal coaching
- Review and contribute to helpdesk workflows, runbooks, and troubleshooting guides with a focus on improving tooling, processes and end user experience.
- Support user provisioning, access management, and identity systems with a focus on security and compliance
- Provide advanced troubleshooting and user support for conferencing platforms such as Zoom and Microsoft Teams, as well as other essential collaboration technologies supporting remote and hybrid work environments.
- Administer the full lifecycle of IT hardware and software assets, including setup, deployment, inventory tracking, and recovery, ensuring all devices are configured, assigned, and documented for compliance and audit purposes.
- Maintain the operational readiness of conference rooms and manage the setup and troubleshooting of equipment for meetings, webinars, and organizational events.
- Actively contribute to assigned IT projects, supporting initiatives that enhance technological innovation, optimize service delivery, and advance organization's overall IT strategy.
We’re looking for someone with
- Bachelor’s degree or equivalent experience
- Minimum 3-5 years of relevant technical support experience
- Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
- Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
- Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
- Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
- Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
- Practical knowledge of endpoint protection and MDM solutions
- Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
- Experience providing executive and VIP support.
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
Ready to apply?
Apply to TaniumThis position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.
The Basics
This Lead Helpdesk Engineer will work directly with a talented team of IT and security professionals. This role will also have the opportunity to learn new technologies, including Tanium’s products.
The Lead Helpdesk Engineer is crucial to ensuring that IT and Tanium’s employees have the access and resources to complete their mission. The right candidate will enjoy working closely with our end-users, while also helping to build out our local IT team in the region. A successful candidate will also enjoy working for a company that is focused on quality.
What you'll do
- Serve as the escalation point for hardware, software, network, and system issues
- Troubleshoot across endpoints, operating systems, identity and access, SaaS tools, and basic networking
- Help build a local team of engineers focused on supporting and improving employee technology experiences globally.
- Own ticket triage standards, prioritization guidelines, and escalations paths
- Ensure consistent troubleshooting approaches and high-quality ticket resolution against SLA
- Maintain and improve day-to-day helpdesk workflows and queue health
- Maintain and create knowledge base articles, identify documentation gaps, and use documentation as a primary operational tool
- Provide technical guidance and coaching to helpdesk engineers
- Act as local hands and eyes for supporting local engineering environments with support from global peers.
- Partner with other leaders to identify automation opportunities, conduct tool evaluations, and strategize on operational improvements
- Communicate recurring issues, capacity constraints, and lead root cause analysis for any systemic issues
- Participate in operations and incident reviews as well as strategic planning
We’re looking for someone with
- Minimum 5 years of relevant technical support experience, with at least 2 years as lead engineer
- Proven problem-solving capabilities with expertise in supporting and troubleshooting both Windows and macOS environments, including common productivity and collaboration software.
- Hands-on experience with user and group management in Microsoft 365 and Active Directory environments.
- Familiarity with basic networking concepts such as DNS, DHCP, VPNs, and TCP/IP, with the ability to diagnose and resolve common connectivity and access issues.
- Experience using ticketing systems (ServiceNow preferred) to document, track, and close support requests.
- Exposure to cybersecurity fundamentals, including secure endpoint management, vulnerability management, and compliance standards.
- Practical knowledge of endpoint protection and MDM solutions, Tanium preferred
- Experience supporting remote users, SaaS-based productivity suites, and cloud identity management platforms.
- Experience providing executive and VIP support.
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
Ready to apply?
Apply to TaniumWhen you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Why We Have This Role
Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.
How You’ll Find Success
As a Software Engineer at Qualtrics, you should love building simple solutions to solve hard scalability problems. Designing systems in an agile environment to withstand hyper growth and owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.
- Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
- Implement new features and optimize existing ones to drive maximum performance
- Work closely with, and incorporate feedback from other engineers, tech-ops, and product managers
- Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers
- 5+ years of relevant experience
- Strong level of curiosity and interest to learn
- Strong algorithms, data structures and coding background
- Disciplined approach to testing and quality assurance
- Experience with Microservices Architecture and distributed systems
- Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
What You Should Know About This Team
The Qualtrics XM PlatformTM is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
Our Team’s Favourite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
- Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
- Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 75% depending on role)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Ready to apply?
Apply to Qualtrics
Senior Software Engineer - Core Enrichments Team
Share this job
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
How You’ll Find Success
- You take full ownership of complex systems from design to deployment, delivering reliable, scalable solutions.
- You write clean, well-tested code and champion quality across the team.
- You mentor others and actively share your knowledge to level up peers.
- You navigate trade-offs pragmatically, balancing velocity with maintainability.
- You communicate clearly and influence product and tech decisions with transparency.
- You spot technical risks early and propose solutions before issues arise.
- You thrive working across multiple languages and frameworks, adapting your skills to get the job done.
How You’ll Grow
- Gain experience leading large, distributed services used in production at scale.
- Deepen your expertise in multi-language codebases (Go, Python, Java, Scala) across diverse data systems.
- Develop leadership skills by mentoring engineers and influencing cross-team architectures.
- Collaborate with cross-functional partners (data science, product) to shape product roadmaps.
- Expand your impact by driving reliability, automation, and operational excellence initiatives.
Things You’ll Do
- Own the design and end-to-end delivery of key data enrichment services that process millions of data events daily.
- Improve system architecture to enhance reliability, scalability, and performance of data pipelines.
- Mentor and guide team members through reviews, knowledge sharing, and pairing sessions to promote best practices.
- Collaborate with product and operations teams to identify and mitigate technical risks early.
- Drive improvements in testing, monitoring, CI/CD, and automation to reduce operational friction.
- Influence technical roadmap decisions and contribute to cross-team initiatives that enhance platform capabilities.
What We’re Looking For On Your Resume
- Demonstrated success owning and delivering complex backend services in a production environment.
- Strong software development skills with production experience
- Proven ability to design scalable, low-latency, distributed data processing systems.
- Experience mentoring others and influencing engineering practices and decisions.
- Track record of identifying and reducing technical debt and operational risk.
- Familiarity with cloud-native infrastructure, CI/CD pipelines, and automated testing frameworks.
What You Should Know About This Team
- We build core enrichment services integral to company-wide data products impacting millions of users.
- Our culture values ownership, collaboration, and continuous learning across multiple programming languages and technologies.
- We prioritize engineering excellence—high quality, observability, and automation are in our DNA.
- The team is cross-functional, closely partnering with data science, product, and infrastructure teams.
- We support your growth through mentorship, technical leadership opportunities, and a growth mindset.
Our Team’s Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
- Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
- Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 75% depending on role)
Ready to apply?
Apply to Qualtrics
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Staff Software Engineer - Enrichments EMEA Team
- You proactively lead across teams to define, plan, and deliver ambitious technical initiatives with high business impact.
- You provide technical vision and set architectural standards that enable long-term scalability and maintainability.
- You mentor senior engineers, empowering them to grow their careers and take ownership of critical systems.
- You communicate complex concepts clearly to diverse audiences, including engineering leadership and product partners.
- You identify systemic issues and drive improvements in reliability, performance, and developer productivity.
- You balance short-term deliverables with strategic thinking about technical debt and platform evolution.
- You collaborate effectively across organizational boundaries to align engineering efforts with company goals.
- Expand your leadership scope by influencing multiple teams and shaping company-wide technical direction.
- Elevate your impact by architecting complex, large-scale distributed systems with multiple technology stacks.
- Hone your skills leading cross-functional collaborations involving engineering, product, and operations.
- Deepen expertise in evolving operational excellence initiatives including observability, automation, and incident response.
- Grow as a mentor and technical advisor, shaping not only code but also engineering culture and processes.
- Drive architecture and design decisions on core enrichment services critical to company data infrastructure.
- Lead large, cross-team projects from inception through production, removing blockers and managing dependencies.
- Mentor senior and mid-level engineers, influencing technical growth and increasing team effectiveness.
- Define technical standards and best practices for multi-language backend development (Go, Python, Java, Scala).
- Collaborate with product, data science, and platform teams to align technical delivery with strategic goals.
- Identify and mitigate technical debt and operational risks through proactive system improvements and automation.
- Influence capacity planning, fault tolerance strategies, and service reliability best practices.
- Minimum 10 years of relevant professional experience
- Proven track record delivering large-scale backend systems and driving cross-team engineering efforts.
- Expertise in designing and implementing reliable, scalable distributed systems using at least two of Go, Python, Java, Scala.
- Demonstrated leadership in setting technical vision and influencing engineering culture beyond your immediate team.
- Experience mentoring senior engineers and leading technical discussions across organizations.
- Strong background with cloud infrastructure, CI/CD pipelines, observability tooling, and automation.
- History of driving improvements around system reliability, scalability, and operational excellence.
- We own data enrichment pipelines that deliver critical insights used by teams across the company.
- Our teams emphasizes technical craftsmanship, collaboration across languages and domains, and continuous improvement.
- You’ll join a culture committed to innovation, mentorship, and shared ownership with a strong focus on quality and reliability.
- We partner closely with product, infrastructure, and data science teams to solve challenging problems at large scale.
- Opportunities to lead initiatives that influence company technical strategy and operational maturity.
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
- Private Medical Insurance- Luxmed health & dental cover for you and your dependants.
- Commuter Assistance- Up to the value of 80 PLN net a month for public transport.
- Savings Plan- Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO),
- QED PROGRAM- Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
- Wellness- Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma,
- A choice of Multispot cards available.
- Our employee assistance program with Unum provides counselling and wellbeing support to all employees
- Experience bonus- 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts, lunches, snacks, and drinks for everyone in the office
- Tax-deductible expenses (up to 50% depending on role)
Ready to apply?
Apply to Qualtrics