Artefact is a new generation of data service providers, specialising in data consulting and data-driven digital marketing. It is dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

The backbone of our consulting missions, today our Data consulting team has more than 400 consultants covering all Artefact's offers (and more): data marketing, data governance, strategy consulting, product owner…

What will you be doing? 

Securing delivery on your projectsCommunicating your work and achievements among the teamWorking closely with your Consulting counterpart to build and maintain strong relationships with your clients and best understand their needsEnsuring that your solutions are bringing values to the client problematicBeing a good team player, knowing your role and responsibility in the global ambition

Key Responsibilities:

• Data Quality Analysis & Remediation: Collect, extract, and clean data from various sources to prepare comprehensive datasets for analysis This includes handling missing data, removing inconsistencies, and ensuring the data is structured correctly for further analysis.
• Analyze data using appropriate statistical techniques and tools to uncover trends, patterns, and anomalies in the information. This could involve anything from simple descriptive analysis to more complex exploratory data analysis
• Validate and cross-check analysis results to ensure accuracy. This involves verifying calculations, comparing findings against external or historical data for consistency, and investigating any irregularities in the results. Data Analysts are expected to be vigilant about data quality during analysis, catching any issues that might have passed initial data processing.
• Create clear, concise reports and visualizations to communicate findings. While the focus is on analysis rather than just creating dashboards, analysts will use tools like Power BI to illustrate key insights. They should present data in an understandable way for internal stakeholders, writing summaries that interpret the numbers and highlight important conclusions.
• Work closely with statisticians and other team members to interpret results and refine analysis approaches. This collaborative approach ensures that the analysis aligns with methodological standards and project goals. Analysts may adjust their methods based on feedback, contribute to discussions on what the data means, and help integrate their findings into broader census reports.

Key Qualifications:

• Bachelor’s degree in a quantitative field such as Statistics, Data Science, Economics, Mathematics, or similar. This educational background provides a solid foundation in data analysis techniques and statistical reasoning.
• Strong proficiency in data analysis tools and languages, particularly SQL for database querying, Excel for data manipulation, and programming in Python or R for more advanced analysis and automation. Experience with statistical libraries or packages (e.g., pandas, R’s tidyverse) is highly valuable.
• Demonstrated ability to perform in-depth data analysis and not just generate visuals. We need analysts who can write complex queries, perform calculations, and apply statistical tests if necessary – beyond assembling dashboard components. An analytical mindset and attention to detail are crucial for interpreting data correctly and spotting outliers or errors.
• Familiarity with business intelligence and visualization tools, especially Power BI, to aid in presenting analysis outcomes. While creating polished dashboards is not the primary focus, the analyst should be capable of using Power BI (and similar tools like Tableau if needed) to turn data into interpretable charts and graphs for reporting purposes. They should also understand data visualization best practices to communicate information effectively.
• Excellent communication skills, both written and verbal, with the ability to explain data findings in layman’s terms. A collaborative attitude is important, as Data Analysts will frequently interact with other teams (IT, field operations, subject-matter experts) to gather context and ensure that analyses meet the needs of the census project. They should be proactive in sharing insights and contributing to data-driven decisions within the organization.

Get To Know Our Team:

Our Regional Management Office (RMO) team collaborates closely with the supply management team to develop business strategies and execute exciting projects in a fast-paced environment, ensuring sustainable, long-term relationships with Agoda’s accommodation partners.  

The Opportunity:

As a 'Regional Manager/Senior Manager, Regional Management Office', you will be instrumental in helping the Regional VP, Country Director, and Operations & Strategy Head to define and implement country strategies as well as in driving the local implementation of global initiatives and innovations. You will also provide analytical support and strategic advice to solve complex problems and identify new opportunities.  

You are an expert at interpreting and actioning strategic business goals. This includes project prioritization and planning as well as setting the relevant KPIs and motivating the team to follow through. You bring analytical acumen coupled with marketplace knowledge and a high level of operational savvy. You have a history of owning projects and are relentless in driving these through to completion.  

In this Role, you’ll get to:  

• Support Regional VP in regional and global initiatives
• Support Country Director in developing and executing country plans
• KPI planning, implementation and achievement
• Project prioritization and planning
• Develop new tools that contribute to greater productivity and efficiency of your team
• Support local teams on tools and operations improvement
• Be an ambassador for your countries to other internal teams
• Interpret and action strategic business goals
• Report and present to senior management

What you’ll need to succeed:  

• 5 years operations, strategy or project management experience required
• Very strong analytical and problem-solving skills
• Strong communication skills with fluency in English
• Proven track record in project delivery and management
• Experience in Internet, E-commerce, technology or travel industry experience is a plus
• Experience in Management Consulting is a plus
• Bachelor or equivalent degree required, MBA is a plus
• Team player with great collaboration skills
• Energetic and driven with Professional “get it done” attitude
• Creative and Innovative, adapts well to and is energized by change
• Working knowledge and fluency with SQL is a plus

Job Summary

Based in our Jakarta office, the Sales Engineer will provide guidance in the use of InterSystems' products as they best suit the requirements of the customer and its market. Product and business strategies are coordinated with the InterSystems Sales Team to apply existing and new products to customers' database and application needs.

This is a comprehensive and challenging role, requiring a mix of solution design skills, hands-on coding, presentation skills, technical architecture, sales awareness, business acumen, evangelism, mentoring and training. The Sales Engineer should have a strong technical background within healthcare software.

This role requires regular travel across SE Asia.

Responsibilities

• Investigate & demonstrate the use of InterSystems products with other 3rd party technologies.
• Manage the technical relationship with customer accounts, ensuring that they are aware of the latest product capabilities.
• Identify new opportunities within existing accounts.
• Build and demonstrate Proof of Concepts (POCs) for prospects and customers to illustrate the suitability, ease of use, performance, features, and reliability and/or connectivity capabilities of InterSystems technology.
• Participate in business and detailed technical discussions at all levels and in all departments of the customer's organisation to foster the adoption, use and deployment of InterSystems’ technologies.
• Recommend technical architecture, database schema, design patterns, migration and upgrade strategies and operational best practices.
• Install InterSystems software and assist with benchmarking exercises to determine optimal deployment configurations.
• Work as a hands-on lead application developer to coach partners and prospects, particularly in the early stages of adoption or during particularly technically challenging projects.
• Provide application programming in a variety of InterSystems technologies, and other technologies.
• Give corporate presentations to InterSystems' customers and prospects at site visits, marketing events and such venues. Topics include strategic and tactical considerations across both technical and business directions. Provide technical product demonstrations.
• Carry out formal training courses in InterSystems technologies.
• Support customers and prospects during beta test programmes or pre-launch activities and provide feedback to the software development groups.
• Assist with troubleshooting and interact with the World-wide Response Centre (WRC) to support resolution of technical problems.
• Provide consulting services for the Sales Department and other InterSystems departments (Marketing, Support, Development, Documentation among others) as requested.
• Design technical architecture with IRIS and other solutions.
• Connect with Subject Matter Experts (SME) to identify solutions
  • Providing recommendations and roadmaps for proposed solutions
  • Performing design, debug, and performance analysis on solutions
  • Documenting and sharing best practice knowledge for new solutions
  • Advocating for process improvements and helping develop solutions
  • Regularly communicating new features and benefits to partners, customers, and other stakeholders
  • Providing technical leadership to a team throughout the project lifecycle
  • Developing proof-of-concept projects to validate your proposed solutions
  • Reviewing and validating solutions designs from other team members

Experience & Qualifications

• Broad knowledge of IT Industry issues & trends including integration and cloud, with specific vertical market & technical knowledge in Integration (SOA, ESB, EAI, ETL, BI…).
• Proven leadership or technical management in an application development environment
• Highly experienced programming with demonstrable current hands-on expertise in object-oriented languages such as C#, C++ or Java / Jakarta EE.
• Highly knowledgeable in Python development
• Experience with clinical systems, EPRs, Health Exchange and protocols in healthcare, HL7 FHIR and IHE.
• Ongoing experience within the design, development & deployment of complex applications.
• Knowledge of application frameworks, application servers and server-less programming models.
• Knowledge of agile software development processes and continuous development.
• Extensive use of 2 or more databases such as InterSystems Caché, Oracle, SQLServer, PostgreSQL, Informix or DB2/UDB, including designing logical and physical database schema, good SQL and JDBC/ODBC expertise, installation and configuration skills, and performance tuning.
• Proven business analysis and problem solving skills
• Understanding of the business considerations of application development, support and deployment
• Excellent analytical skill
• English language fluency
• Software Engineering experience.
• Familiarity with modern AI technologies, including Generative AI, LLM integration, Agentic AI systems, and applied machine learning frameworks.

Education and Training

• Degree in Computing or a related discipline

About the Role
We are looking for a data-driven professional to support executive-level reporting by combining strong Business Intelligence (BI) capabilities with data engineering expertise. This role will play a key part in transforming raw data into meaningful insights, enabling leadership to make informed, strategic decisions.

Key Responsibilities

• Design, build, and maintain executive dashboards and reports (weekly, monthly, quarterly)
• Translate business and leadership requirements into data models and reporting solutions
• Develop and manage data pipelines to ensure reliable, accurate, and timely data flow
• Integrate data from multiple sources (internal systems, third-party platforms, etc.)
• Ensure data quality, consistency, and governance across reporting outputs
• Provide actionable insights and recommendations to support business strategy
• Collaborate with cross-functional teams (Finance, HR, Operations, Commercial, etc.)
• Automate reporting processes to improve efficiency and scalability

Requirements

• Proven experience in Business Intelligence, Data Analytics, or Data Engineering roles
• Strong proficiency in BI tools (e.g., Power BI, Tableau, Looker)
• Solid SQL skills and experience working with large datasets
• Experience with data pipeline tools and programming languages (e.g., Python, ETL tools)
• Understanding of data warehousing concepts and data modeling
• Strong analytical thinking and problem-solving skills
• Ability to communicate insights clearly to non-technical stakeholders (including executives)
• High attention to detail and strong sense of ownership

Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact.

With 1,800+ consultants, data scientists, and engineers across 23 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. Our Romandie office (Geneva/Lausanne) is at the heart of Artefact’s growth, advising clients on their most pressing strategic challenges — from AI strategy and governance to digital transformation roadmaps and new business model design.

What you will be doing?

About Us

Artefact is the next generation end-to-end data service company, with a focus on consulting and marketing, that helps organisations transform data into value and business impact.

Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results.

We have 1700+ employees across 23 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.

About the Role

As a Consulting Manager, you will play a pivotal role in leading AI-driven transformation projects for our clients, shaping their data, technology, and business strategies.

You will leverage your consulting expertise and strong interest in AI to deliver impactful solutions, bridging the gap between business needs and technological possibilities.

Working closely with cross-functional project teams, you will be at the forefront of defining client challenges, developing strategic recommendations, and delivering high-impact initiatives involving AI, data engineering, and digital innovation.

Our most successful Managers are passionate about technology, adaptable across industries, and quickly take ownership of client relationships and team development.

Key Areas of Responsibility

• Define client needs and project scopes through workshops, interviews, and diagnostics with business and technology stakeholders.
• Lead and deliver AI-related consulting projects, including AI adoption strategies, data science application roadmaps, and operational transformations.
• Perform advanced research and structured analysis to solve strategic challenges, particularly around AI deployment, data-driven innovation, and process automation.
• Formulate and present strategic recommendations backed by data insights, AI applications, and business analysis.
• Develop new business opportunities by identifying client challenges and translating them into concrete consulting proposals.
• Collaborate with AI experts, data scientists, and engineers to ensure pragmatic and scalable client solutions.
• Contribute to thought leadership on AI, data transformation, and digital innovation through articles, research papers, and client-facing publications.

Competences & Skills

• 5–10 years of full-time, client-facing consulting experience (preferably with exposure to technology, digital, or data-driven projects).
• Prior experience working at a leading consulting firm (e.g., top-tier or recognized boutique consulting firms) is highly desirable.
• Strong interest in AI applications, machine learning, automation, or data strategy — practical project experience in these areas is highly desirable.
• Bachelor's or Master’s degree in Business, Technology, Engineering, Data Science, or a related field.
• Solid knowledge of consulting methodologies and project management best practices.
• Ability to structure problems, perform advanced business analysis, and translate findings into actionable recommendations.
• Excellent intercultural communication skills and experience working with diverse teams across industries.
• Comfort with fast-paced environments and ambiguity typical of AI and emerging technology engagements.
• Proficiency with business analysis tools such as PowerPoint and Excel; familiarity with AI/ML concepts and/or data environments (SQL, Python basics) is a plus.

Our Belief

We believe data is changing the world, and it’s just the beginning. We want this to be done in the right way, with transparency and ethics. This is the only way to create sustainable impact for business and society.

Our Mission

We are on a mission to build the next generation of data leaders who:

• Fully capture the power of data & digital to deliver business value ;
• Bring understanding, trust & transparency of data into our society.

Our Values

• Collaboration : People of different background and expertise working closely together;
• Trust & Transparency: Dealing with data topics with integrity and ethics; Realistic and honest with our capabilities and limitations;
• Innovation: Always working on the most trendy and new topics on data and digital; Always on top of the new ways of using data;
• Action: We would rather do than to tell what to do; Has a “building the plane while flying” agile mentality.

Our Unique Attributes

• We bring great value to business and create a better society with the understanding, transparency and ethical use of data ;
• We build the next generation of data leaders ;
• We disrupt the market :
• Data Native - Born with data and defining data ;
• ART + SCIENCE - Mixture of talents in ART (Creative, Planning, Media, Consumer Engagement) and SCIENCE (Data Consulting, Data Science, Data Engineer) ;
• One P&L - Integrated & collaborative, with all chapters working toward the same goal ;
• End to End - Capabilities from Strategize to Build to Run.

About Media Futures Group (MFG)

Google has consolidated its media agency partnership into WPP Media, building on the world class digital work that Essence has delivered for Google for over 17 years. Media Futures Group (MFG) is a bespoke team that delivers on our commitment to Google for a more strategic, creative and integrated media approach established to drive better business results.

The MFG team is made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business. MFG is powered by EssenceMediacom and other constituent parts of GroupM around the world.

The Role

The Media Activation Manager plays a critical role within the Media Activation (Programmatic) team at MFG, responsible for the flawless execution and optimization of programmatic and biddables campaigns for Google focused largely on display and video channels. This role is primarily focused on performance campaigns and will leverage a combination of real-time and guaranteed buying across both open exchange and/or direct publishers as needed. This role demands a deep understanding of programmatic platforms, a data-driven approach to optimization, and strong communication skills to collaborate effectively with internal and external stakeholders.

Role responsibilities include but are not limited to:

• Directly or indirectly (via management) supports 1-3 markets/accounts
• Able to own up to 3 campaigns E2E at any one time while assisting on others as needed
• ~60% time allocated to individual campaign assignments, ~40% time allocated to work outside of individual campaigns (e.g. management tasks, team projects, training others)
• Delivers media plans, wrap-ups, and milestone outputs utilizing established best practices against client communication strategy according to timelines
• Able to launch campaigns on time/does not contribute to gating issues, in compliance with platform (DSP/DMP) best practices (naming conventions, IO/LI)
• Flawless delivery of all campaigns (launch, pacing, performance goals)
• Meets campaign objectives by EOQ (e,g, client KPIs, Pacing), and/or flags potential performanceissues in a timely manner
• Confident and steady in optimization and improvement of campaign performance (not just delivery). 
• Strong knowledge of media planning fundamentals e.g. reach, frequency, channels, formats
• Strong knowledge of tactical essentials such as inventory and data sources
• Excellent tracking of sub-campaign level details including but not limited to pacing, performance, etc.
• Strong understanding of adjacent and/or connected disciplines (e.g. Data Strategy, Analytics, AdOps, Experience) and relationship with Programmatic 
• Strong knowledge of the  programmatic/ad-tech ecosystem (publishers, data, platform, etc.)
• Strong grasp of overall campaign lifecycle and the role programmatic plays within it
• Communicates successes, failures, and escalations to line manager in a timely manner
• Directly responsible for managing 1 junior team member assuming staffing
• Escalation point for campaign level issues

Desired background experience:

Required

• 3-4 years work experience on the programmatic/ad-tech buy-side (e.g. agency, trading desk, DSP company)
• Excellent proficiency planning and deploying campaigns using enterprise level DSPs (e.g. DV360, The Trade Desk, MediaMath)
• Experience planning and executing campaigns delivering against both Brand and Direct Response objectives
• Experience deploying campaigns across multiple environments/devices via both direct and open buying leveraging audience and/or contextual data as needed
• High attention to detail, and good organizational skills, with an understanding of optimization levers & testing approaches across programmatic platforms
• Experience directly managing at least one direct report with demonstrable skills in guiding his/her professional development
• Highly developed interpersonal, team building and relationship management skills
• Strong analytical skills and a natural affinity for numbers is key; You must be able to analyze raw data, draw insights and develop actionable recommendations as needed
• Strong organization and time management skills. Able to prioritize recurring deliverables against ad hoc requests. Mindful of personal deliverables and projects without needing reminding from line manager
• Up-to-date knowledge on the current state of programmatic/ad/mar-tech with a POV on future developments
• A passion for everything digital, with an active interest and understanding of digital marketing/advertising industry trends

Desirable

• Strong Google stack experience
• Experience working with Data Management Platforms (DMPs) or equivalent data organisation/deployment tool/platform
• Familiar with feed-based creative setups using Creative Management Platforms (CMPs)
• Experience working with data science teams and good grasp of campaign analytics fundamentals (e.g. control/exposed segmentation, survey and panel based measurement, regression analysis)
• Experience with Google Analytics (plus certification)
• Experience with running campaigns across multiple countries / languages
• Familiarity with industry-relevant programming languages (e.g. HTML, Javascript, SQL, Python, R)

What you can expect from MFG

MFG’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an MFG employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

The Financial Operations team manages all customer funds across the region, ensuring that funds are placed appropriately, liquidity is managed correctly, transactions are reconciled and all manual operations to support customer fund flows are executed to an extremely high standard.

As we expand across more countries, we have developed a global offering (“Global Accounts”) for our merchants, allowing them to move funds seamlessly across currencies and leverage any of Xendit’s global services from within one dashboard. This role will be the main owner of all regional fund flows, overseeing float management, liquidity forecasting, day to day operations, cross border and FX operations. The focus will be on the strategy and management of this, while execution will primarily be done by the existing operations team.

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Graduate of Management, Accounting, Finance, or a similar course, with 5-8 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• At least 3 years working in cross-border and FX operations
• Able to get your hands dirty, getting into the weeds of the operations to ensure they are done in the most efficient and effective manner
• Comfortable dealing with large datasets and data analysis
• Constantly looking to push the bar and increase standards of operations
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are detail-oriented and able to manage multiple priorities while maintaining quality work
• Detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Bangkok, Manila or Kuala Lumpur

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• Experience with SQL or visualization tools (e.g. Looker)
• Experience in managing a Finance / Financial Operations team of 4-6 people
• Experience managing a geographically dispersed team

Responsibilities

Design & execute the fund management & liquidity strategy for Global Accounts operations

• Understand all fund flows, their volumes, and their liquidity requirements, in order to design the right strategy to support these operations
• Design & execute on the strategy to manage liquidity in the most operationally and cost effective manner for Xendit. Adjust strategy as needed
• Monitor funds across the region through the day to ensure correct allocation across accounts and currencies

Monitor Global Accounts & FX operations to ensure seamless execution

• Execution of Global Accounts & FX operations will be done by the existing Financial Operations team. Oversee and guide the operations to ensure that there are no errors or disruptions to merchant flows
• Create or update SOPs as required to correct operations and ensure they all follow best practices
• Address and manage any operational issues or escalations independently

Operational improvements & reporting

• Focus on the processes and tooling to enable the execution of cross border fund flows and liquidity operations
• Report on Global Accounts operations and liquidity statuses to the Financial Operations Head and to broader leadership as required
• ⁠⁠Own and drive Global Accounts & FX metrics such as efficiency and accuracy

Work closely with various internal teams to drive success

• The reconciliations of all fund flows are done by a centralised team. Work closely with this team on all Global Accounts / FX recons to ensure they have the information they need and to address any questions / unreconciled items that arise
• As the product continues to evolve, partner closely with the product team to give feedback on the product and provide FinOps’ input and requests, to ensure future builds and evolutions meet our operational requirements
• Solve complex problems by working across product, regional partnerships, treasury, compliance, sales and growth teams to ensure FinOps is able to support all aspects of our Global Accounts

Do whatever it takes to make Xendit succeed

About the Job

We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other fraud-related operational matters.

The role requires a strong ability to independently assess the context of the situation and alerts, and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end-to-end, and the drive to bring cases to a conclusion will be important requirements for this role.

The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required, as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.

Minimum Qualifications

• 2+ years of experience in risk management, fraud investigations, or fraud-related operations
• Understanding of risk concepts and experience with common risk metrics
• Ability to conduct basic data analysis and structure the investigations in a methodical way
• Ability to understand and follow the standard operating procedures and risk protocols
• Excellent communication skills and good English language skills
• Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.
• Ability to work independently, take ownership, and drive cases from detection to closure with minimal supervision
• Demonstrated ability to own the tasks and drive to a conclusion

Preferred Qualifications

• Bachelor’s degree
• Experience with risk operations and conducting fraud investigations and assessments
• Experience using SQL to query databases or leveraging tools like Looker, Databricks, and Splunk for data exploration and investigations
• Familiarity with payment products such as Virtual account, QRIS, Cards, eWallet, BNPL, and other payment products
• Strong desire to learn and agility to apply basic concepts to multiple situations

Responsibilities

• Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.
• Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.
• Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.
• Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits, holds, enhanced monitoring, etc.)
• Follow the SOPs and manage daily fraud operations, including coordinating with multiple bank partners, internal stakeholders, and merchants.
• Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures
• Do whatever it takes to make Xendit successful

About the Job

You are looking for a challenge, eager for a fast-paced startup environment that will push you out of your comfort zone, where learning happens. Most importantly, you’re a problem solver with exquisite attention to detail , unafraid to get technical to understand the root cause of an issue.

As a Financial Operations Associate, you will be part of the Financial Operations team responsible for ensuring the seamless flow of funds for the countless transactions happening on the Xendit platform daily. It is a wide ranging role. For example, you can be helping to execute daily operations, designing processes operationally for new products, building relationships with banking partners, working with product and tech teams as we automate recons or operations, and touching base with regional teams as we grow in other regions in Southeast Asia. You will also be owning reconciliations across the entire organisation, driving high impact across the region by ensuring all funds are moving as they should and we have full oversight over all movements. 

If you can be accurate and detail-oriented under pressure, are always reliable, collaborative, and love the dynamic environment of operations, we want to hear from you. Bonus points for those who love challenging the status quo.

Minimum Qualifications

• Fresh graduate of Management, Accounting, Finance, or a similar course, or 1-3 years of relevant experience in a start-up/fast paced environment or within the payments, fintech, or financial services spaces
• Excellent verbal and written communication skills in English 
• Working knowledge of Microsoft Office Suite and Google Suite
• Comfortable dealing with large datasets and data analysis
• You are detail oriented, can see patterns in data/information or notice when something is amiss
• Located in Jakarta, Indonesia

Preferred Qualifications

• Experience working in or dealing with banks or large financial institutions
• You have the initiative to continually ask questions and look for answers
• You have a discerning ability to prioritize workload in line with tight deadlines and work effectively under pressure while maintaining quality work
• You are a team player and communicate well with internal and external stakeholders
• You have great ownership mentality and have proven you can push towards a goal by yourself
• You pick up new skills quickly using a combination of self-exploration and relationship building
• You are a creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them
• You have fun in learning and always seeking to improve
• Experience with SQL or visualization tools (e.g. Looker) is nice to have

Responsibilities

Own & execute Xendit’s day-to-day financial operations and its reconciliations 

• Support Xendit’s daily shift operations, which includes processing customer transactions across the region, liaising with banking partners, executing bank requirements, and coordinating with internal teams to resolve customer issues 
• Be willing and able to work shift on weekends and/or holidays, if assigned/required
• Conduct and own periodic reconciliations to verify the accuracy of financial transactions for Xendit products across the region, ensuring that all funds are moving as expected and Xendit does not have any exposure or incorrect transactions
• Support on automating recons across products and the region to ensure no gaps in the process and Xendit is protected against money loss
• Have the flexibility to move across roles within Finops team depending on business needs
• Have the opportunity to learn how Xendit operates from the ground up and make a real impact on the future of the organization

Coordinate with internal and external stakeholders

• Solve complex problems by working across partner, product, sales, legal and compliance teams to deliver tailored solutions for our customers
• Solve for unreconciled transactions by working with product, partners, partnerships and finance to identify and resolve root causes

Onboarding new recons, products or regions

• Understand how our products and services work and be able to create processes to support Xendit’s expansion in Southeast Asia
• As new products are launched and we expand to new markets, set up and own the reconciliation processes to ensure that at all points, Xendit recons are operating at best in class standards

Do whatever it takes to make Xendit succeed