PostgreSQL Jobs in Italy.
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Senior ML Engineer - Kimchi (LLM Inference Optimization)
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Why Cast AI?
Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.
The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.
Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.
Join us as we build the future of autonomous infrastructure.
About the role
Throughput. Latency. KV cache utilization.
Move those three numbers in the right direction, and two things happen: customers get faster, cheaper inference, and our margins improve. That's the entire thesis of this role. Every kernel you tune, every quantization scheme you ship, every scheduler tweak you land shows up directly in a customer's p99 and on our P&L.
This is a high-impact seat. It is also a high-autonomy seat as you'll be given the room to lead the technical direction of inference optimization at Kimchi, not execute someone else's roadmap.
The problem: running LLMs in production is a moving target. The "right" model and serving configuration for a workload depend on traffic shape, sequence-length distribution, batch dynamics, GPU SKU, memory bandwidth, quantization tolerance, and a dozen other variables that shift week to week. Most teams pick a model once, over-provision GPUs, and absorb the cost. Kimchi is the system that makes that decision automatically - continuously matching workloads to the most cost-efficient, best-performing LLM and serving configuration on a customer's infrastructure. We're building the optimization layer between the model and the hardware, and we need engineers who understand both sides deeply.
Stack
Python; vLLM; SGLang; TensorRT-LLM; PyTorch; CUDA-adjacent tooling; Kubernetes; gRP; ClickHouse; PostgreSQL; GCP Pub/Sub; AWS / GCP / Azure; GitLab CI; ArgoCD; Prometheus; Grafana; Loki; Tempo.
Requirements:
- 5+ years building real ML systems, with a portfolio that shows depth in inference or training infrastructure (not just model training notebooks).
- Strong Python - production services, not scripts.
- Hands-on experience with at least one of vLLM, SGLang, or TensorRT-LLM, and a working mental model of why an inference engine performs the way it does on a given GPU.
- Fluency with quantization tradeoffs - you've measured quality regressions, not just compression ratios.
- Comfort with distributed systems: collective communication, sharding strategies, and the practical failure modes of multi-GPU and multi-node setups.
- A bias toward measurement. You instrument before you optimize, and you can tell the difference between a real win and a benchmark artifact.
- Self-direction. This role comes with a wide mandate; you should be excited by that, not unsettled by it.
Responsibilities:
- Push throughput. Continuous batching, speculative decoding, chunked prefill, kernel-level tuning across vLLM, SGLang, and TensorRT-LLM. Find the ceiling on each GPU SKU, then raise it.
- Cut latency. Attack TTFT and TPOT separately. Profile, identify the actual bottleneck (compute, memory bandwidth, scheduling, networking), and fix it - not the bottleneck you assumed.
- Get more out of the KV cache. Paged attention, prefix caching, eviction policies, cache reuse across requests, quantized KV. This is where a lot of the unrealized throughput lives, and it's an area you'll own.
- Quantize without regressing quality. INT8, INT4, FP8 across weights, activations, and KV. Empirical work: measure quality on real workloads, not just perplexity benchmarks.
- Shrink cold starts and memory footprint. Faster init, smarter weight loading, tighter memory accounting - the difference between a model that scales and one that doesn't.
- Scale across nodes. Distributed inference topologies, network-aware placement, checkpointing strategies that don't bottleneck on storage or interconnect.
- Set the technical direction. Decide what we benchmark, what we adopt, and what we build ourselves. Bring the team along with strong writeups and reproducible experiments.
What’s in it for you?
- Competitive salary (depending on the level of experience).
- Enjoy a flexible, remote-first global environment.
- Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology
- Equity options.
- Get quick feedback with a fast-paced workflow. Most feature projects are completed in 1 to 4 weeks.
- Spend 10% of your work time on personal projects or self-improvement.
- Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
- Annual hackathon to spark new ideas and strengthen team bonds.
- Team-building budget and company events to connect with your colleagues.
- Equipment budget to ensure you have everything you need.
- Extra days off to help maintain a healthy work-life balance.
Hiring process
- Screening call with Recruiter
- Hiring Manager interview
- Technical interview (system design)
- Live coding
- Culture Check interview with an executive
As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
Please note that Cast AI does not provide any form of visa sponsorship/work permit.
#LI-Remote
Ready to apply?
Apply to Cast AI
Technical Lead - DevOps (Perm, Italy, Remote)
This is a permanent full time remote opportunity for those based in Italy.
About Nearform
Nearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower developers, and deliver measurable results. In these ways, we partner with ambitious enterprises to deliver enduring impact.
Our deep expertise in solving the world’s most complex digital problems, along with our collaborative, people-first approach, enables enterprises to build breakthrough products and modernise legacy systems by unleashing the power of AI.
Today, our team of 500 experts in 20+ countries is trusted by leading enterprises including Lululemon, Puma, Sun Life, Starbucks, Travelex, Virgin Media 02, and Walmart.
As part of our Engineering function, you will work closely with clients to translate complex business requirements into innovative digital products.
Whether you are a Senior Engineer, Tech Lead, or DevOps Engineer, you will collaborate with distributed teams, leveraging cutting-edge technologies to build secure, high-performance applications. Our Nearform engineers are known for building high quality, scalable solutions that solve real world problems.
About the Technical Lead Role:
As a Technical Lead at Nearform, you will be responsible for leading and guiding engineering teams while working directly with clients to translate business and technical requirements into impactful applications. However, as you’ll likely work on a variety of projects in your time here, your responsibilities may also include:
- Provide technical and line-management leadership to your development team.
- Take responsibility for the successful delivery of projects.
- Identify and resolve blockers before they become issues.
- Ensure best practices in DevOps, software development and agile methodologies are upheld within the team.
- Work directly with clients, translating requirements into technical briefs.
- Shape and define architectural decisions ensuring scalability, security, and maintainability.
- Provide updates to client and Nearform leadership to ensure clear understanding of project status and drive good decision-making.
What we are looking for in this person:
- Significant experience leading projects and mentoring as a Technical Lead.
- Experience working directly with clients or customers to understand technical requirements.
- Working knowledge of cloud deployment models
- Familiarity with security frameworks (e.g., NIST, OWASP, PCI DSS) and risk management methodologies
- Strong technical knowledge and understanding of web application security, in particular DevOps and SDLC
- Strong programming skills in Python
- Expertise with SQL databases, particularly PostgreSQL or cloud equivalent such as Amazon RDS
- Experience utilizing LLMs and prompt engineering
- Experience with CI/CD pipeline setup and management
- Familiarity in using AWS cloud platform for deploying and managing applications, particularly AWS ECS
- Familiarity with GitHub for version control and code collaboration.
- Knowledge of containerisation
- Deep understanding of agile ways of working, best practices and design patterns.
- Deep understanding of version control tools, e.g. Git.
- Understanding of DevOps practices and cloud technologies (AWS, Azure, GCP)
- Understanding of operational concerns (such as monitoring, performance testing, security considerations, accessibility, GDPR)
Benefits & Perks:
- Annual Company Bonus - We all help Nearform to hit company goals so we all receive a share of the profits on an annual basis in line with company performance.
- Work Remotely and Flexibly - We have a genuine dedication to work/life balance. Our flexible working culture allows you to work around what matters - school run, no problem!
- Paid Time Off Package - We offer an annual leave of 28 days plus public holidays.
- Remote Working Allowance - Every 2 years, you will have a budget of up to €1250 to help you set up a comfortable and productive workspace in addition to your essential equipment provided by Nearform when you join.
- Training and Development - Nearform is committed to supporting and investing in employees’ ongoing learning and professional development. You will be encouraged to pursue relevant learning opportunities that support your growth and the growth of others, subject to manager approval.
- Healthcare - Health insurance is provided for under the applicable national collective labor agreement (CCNL) and may be through the Fondo Est or QuAS.
- Pension & Insurances - We provide statutory pension and access to a collective complementary pension scheme (CCNL-based, with employer contribution up to 1.55%), plus Death in Service cover.
Our Interview Process
Talent Call (30 mins via Zoom)
An initial conversation with a member of our Talent Team to explore your background, leadership experience, and career goals. We’ll provide an overview of Nearform, discuss potential alignment, and answer any questions you may have. This step helps us assess initial alignment.
Technical Lead Assessment (90 mins, Zoom)
A structured assessment led by a senior Technical Lead or Head of Engineering, designed to evaluate key aspects of a Technical Lead role. This session includes a selection of tasks to cover:
Architecture Design – We want to see how you approach a high level problem, demonstrating your design thinking and decision-making process.
Technical Implementation – How do you turn a design into reality, taking into account business needs?
Code Standards and Feedback – We want to see not just your own skills, but also how you improve those around you
Panel Interview (60 mins via Zoom)
A conversation with two Hiring Managers focused on your approach to teamwork, client collaboration, and problem-solving in an enterprise development setting. We'll also share more details about Nearform and the potential projects you may join.
There may also be an additional interview with the client depending on the project.
Ready to Join Us?
If you're passionate about building high-quality applications, solving complex challenges, and driving innovation in enterprise development, we’d love to hear from you.
Apply now via our careers page at Nearform and be part of a team that values technical excellence, collaboration, and continuous learning.
Nearform is committed to shaping a better world in all that we do. Our global team is built based on respect, inclusivity, diversity and excellence.
If you require any adjustments to the interview process as part of your application, please let someone from our Talent Team know so they can help.
Ready to apply?
Apply to Nearform
Fullstack Software Engineer
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Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
Nozomi Networks is hiring a seasoned Software Engineer to join its expanding team.
In this role, you'll design and implement features, you'll help reduce tech debt, support team processes, and contribute to overall success in a fast-paced, agile environment. You'll also get to take ownership of user-facing features from inception to release.
Key skills include strong software design, experience with algorithms and data structures, building scalable distributed systems, and familiarity with automated testing.
You could be the next "Nozomier"! If this sounds like you, read on.
In this role you will:
- Contribute to the development and design of our solutions
- Design and implement using available technologies whilst taking the initiative to learn new ones
- Design and implement medium to large size features while reducing the system’s tech debt
- Proactively support colleagues to achieve overall team success
- Champion the team processes, ensuring everybody understands the benefits and tradeoffs
- Make a positive impact on the whole team
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Work in a fast-paced, agile environment
- Have the opportunity to wear different hats and to take ownership of user-facing features from inception to release and beyond
To be successful in this opportunity, you will have:
- Proven extensive experience in at least one of the following languages: Ruby, Golang, C++ or Python
- Javascript/Typescript and React experience is highly valuable
- PostgreSQL knowledge is highly valuable
- Networking knowledge (TCP/IP, UDP, …) is highly valuable
- Automated Testing experience (TDD, BDD, etc)
- Field experience with Agile Methodologies
- Ability to operate in settings with strong confidentiality and data privacy protocols
#LI-Hybrid
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Our Global Benefits
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
Ready to apply?
Apply to Nozomi NetworksJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Ready to apply?
Apply to AxonJoin Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.
As the Regional Support Manager for Italy, you will be tasked with driving customer success and adoption of TASER® and Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
We are looking for a talented Regional Support Manager, to develop and serve our customers, making them more effective and successful. Italy is a country, within the large Axon Enterprise, where we are experiencing sustained growth and expansion. If you are a high performer, this could be your career breakout.
Your Day to Day
- Provide timely, professional technical support to customers via phone, email, and ticketing platforms
- Own and follow through on support cases, from intake to resolution, across Tier 1–3 complexity
- Lead onsite and remote installations of Axon hardware and software
- Deliver technical training and onboarding to customers and partners as part of product deployment
- Collaborate with local partners and distributors, supporting their technical readiness and field performance
- Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
- Travel as needed (~40%) to support installations, escalations, training, and evaluations
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams
- Support product evaluations (T&Es) with installation, configuration, and field testing
- Schedule and lead regular technical check-ins with assigned customers as needed
- Coordinate with internal teams (e.g. Sales, SEs, PMs) to proactively address customer needs and deployment blockers
- Adapt to evolving regional needs, occasionally supporting cross-functional or cross-team priorities (“Join Forces” model)
Basic qualifications
- 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
- Strong technical knowledge in: Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (e.g. SQL Server, PostgreSQL, MySQL); Infrastructure-as-a-Service (e.g. AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
- Experience with computing infrastructure, system support, and data centers
- Confident in diagnosing and integrating complex IT systems, with strong troubleshooting skills
- Strong communicator in English and Italian, able to interface with technical and non-technical stakeholders
- Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
- Comfortable working independently and remotely; proactive and self-motivated
- Strong interpersonal skills and business acumen; able to collaborate across teams and levels
- Willing and able to travel up to 40% within region and abroad
- Legal right to live and work in Italy and travel internationally (visa responsibility may apply)
- Bonus: Understanding of software development, project tracking, or data analysis
Preferred Qualifications
- Prior military or law enforcement experience
- Bachelor's Degree (preferably in Computer Science or Engineering fields) or equivalent experience
- Service Management and /or Professional Services experience in the public safety or defence sector is an asset
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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